142 Technical Support jobs in Kanpur

Job Summary:

We are seeking a skilled and reliable Desktop Support Engineer to provide technical assistance, resolve IT issues, and ensure smooth day-to-day operations. The ideal candidate should have hands-on experience in system support, troubleshooting, and hardware/software maintenance.

Key Responsibilities:

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot hardware, software, and network issues.
• Provide end-user support and resolve technical queries promptly.
• Ensure system security and perform regular updates.
• Coordinate with IT teams for escalations and system upgrades.

Requirements:

• Diploma/Degree in IT, Computer Science, or related field.
• 1–3 years of experience in desktop or IT support.
• Strong knowledge of Windows OS, MS Office, and basic networking.
• Good communication and problem-solving skills.

Why Join Us:

• Supportive work culture
• Meal facility provided
• Performance-based incentives

Contact Person - Vandana Verma

Contact Number

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• Sales: 1 year (Required)

Language:

• English (Required)

Work Location: In person

Job Description
Be part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems.

About us:
Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we are contributing to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our complementary business segments, Technology, Products and Services (TPS) and Project Delivery, turn innovation into scalable and industrial reality.

Through collaboration and excellence in execution, our 17,000+ employees across 34 countries are fully committed to bridging prosperity with sustainability for a world designed to last.

About the opportunity we offer:
We are currently seeking a
Technical Support Analyst - Oracle Integration Cloud (OIC)
, to join our Digi Team team based in Noida.

• Responsible for providing incident resolution, change input and release controls on ORACLE FUSION CLOUD application and all interfaces to this system at second and third line functional level
• Provide resolution of all Technical incidents or Request within the Oracle Fusion application and related Technology – SAAS, PAAS, OIC, VBCS, Oracle Functions, Database, Rest/SOAP and OAUTH.
• Responsible or contribute in providing/defining/validating technical architechture for new or existing interfaces or custom objects including proformance tunning and automation.
• Review or assist for submission on new technical infra request.
• Coordinate technical tasks and deliverables for Fusion Application and related technology projects
• Document resolutions to promote knowledge sharing for team and customers
• Co-ordinate testing with end users and or global team.
• Understands and follows Change Control Requirements
• Validates and resolves all incidents or determines if they are required to be escalated to company chosen programme or other Partner for external support or other interface support teams (either internal or external)
• Work with SOX, Internal Controls and audit support teams as needed to meet audit requirements ensuring that regulation and change management requirements are met
• Maintain ownership of incidents to ensure that they are remediated within SLA and to agreed quality measures
• Identify solutions for streamlining of business processes in Fusion Application to meet business needs, including functional setups, personalization's, interfaces, customizations, extensions and reports
• Participate as technical/Functional contributor on Fusion Application projects to be delivered on time, within budget and with high quality, including our planned enhancement programme
• Actively Participate in weekly Global Team meeting on current issues and escalations.

Works under close supervision in execution of the following activities

• Following instructions for carrying out scheduled activities, ensuring quality adherence
• Assist with P1 monitoring and escalations
• Providing reporting to underpin SLAs
• Responding appropriately to system failures
• Level 1 & Level 2 analyse & troubleshooting of application tasks as directed
• Monitor & resolved workflow errors for certain ERP processes
• Run or assist with Ad-hoc projects as required
• Other duties as directed by the Support Manager & Global ERP Support and Operations Manager

About you:

• Bachelor's degree in computer science, Information Systems or related field is recommended
• Oracle Cloud Software as a Service (SaaS) Technical Development
• Good Experience with Oracle Cloud Data Conversion
• Good Experience with Oracle Cloud Report Writing/Data Extracts
• Expertise with Web Services and the use of Oracle Cloud delivered Web Services (SOAP & REST)
• Expertise with Integrating Oracle SaaS using PaaS
• Good Experience Extending Oracle SaaS Applications with PaaS
• Experience with Oracle Cloud Infrastructure (OCI)
• Experience with Oracle Identity Manager, LDAP, MS Active Directory, and Identity Propagation
• Experience with Oracle Cloud SaaS Security
• Expertise in Oracle Integration Cloud (OIC)
• Skill on : Java Cloud Service, Database Cloud Service, Visual Builder Cloud Service, Oracle BI Publisher, Oracle FRS (Financial Reporting Studio), OTBI (Transactional Business Intelligence), PL/SQL, SQL, Java, JavaScript, Groovy Script

Preferred:

• Strong customer handling skills and ability to lead & mentor team-members
• Excellent organizational and time management skills, strong analytical & problem-solving skills
• Ability to acquire, absorb, and apply complex business knowledge to problems quickly
• OCI Certified / ITIL Foundation Certification in IT Service Management
• Show strong initiative, proactive and persuasive
• Experience working with Implementation consultants is a plus
• Flexible working hours during peak business periods
• Flexible to work from GBS office.

Your career with us:
Working at Technip Energies is an inspiring journey, filled with groundbreaking projects and dynamic collaborations. Surrounded by diverse and talented individuals, you will feel welcomed, respected, and engaged. Enjoy a safe, caring environment where you can spark new ideas, reimagine the future, and lead change. As your career grows, you will benefit from learning opportunities at T.EN University, such as The Future Ready Program, and from the support of your manager through check-in moments like the Mid-Year Development Review, fostering continuous growth and development

What's next?
Once receiving your application, our Talent Acquisition professionals will screen and match your profile against the role requirements. We ask for your patience as the team completes the volume of applications with reasonable timeframe. Check your application progress periodically via personal account from created candidate profile during your application.

We invite you to get to know more about our company by visiting and follow us on LinkedIn, Instagram, Facebook, X and YouTube for company updates.

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and resolve software, hardware, and network issues efficiently.
• Guide customers through troubleshooting procedures and provide clear, concise instructions.
• Document all support requests, resolutions, and customer interactions in the ticketing system.
• Escalate unresolved issues to higher-level support teams or relevant departments.
• Maintain a high level of customer satisfaction through effective communication and problem resolution.
• Create and update technical documentation, FAQs, and knowledge base articles.
• Identify recurring issues and provide feedback to product development and engineering teams.
• Assist in the setup and configuration of user accounts and systems.
• Stay updated on product knowledge and technical advancements.
• Participate in training sessions to enhance technical skills and product expertise.
• Ensure adherence to support SLAs and company policies.

• High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
• Proven experience in technical support or a similar customer-facing IT role.
• Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Superb communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Ability to work independently and as part of a team.
• Customer-focused attitude with a commitment to providing excellent service.
• Good time management and organizational skills.

• Provide first-level technical support to users via phone, email, and ticketing system.
• Diagnose and resolve hardware, software, and network-related issues promptly.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Assist users with troubleshooting application errors, connectivity problems, and performance issues.
• Document all support requests, troubleshooting steps, and resolutions accurately in the helpdesk system.
• Escalate complex issues to higher-level support teams when necessary.
• Develop and maintain technical documentation, FAQs, and user guides.
• Conduct basic training sessions for users on new software or system features.
• Monitor system performance and proactively identify potential issues.
• Collaborate with IT teams to implement system upgrades and patches.
• Ensure compliance with IT security policies and procedures.
• Provide excellent customer service and maintain a high level of user satisfaction.
• Contribute to continuous improvement of support processes and tools.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in a technical support or helpdesk role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network protocols, hardware troubleshooting, and basic system administration.
• Excellent problem-solving and analytical skills.
• Exceptional customer service and communication abilities.
• Ability to work under pressure and manage multiple support tickets simultaneously.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• Patience and a helpful attitude when assisting users with technical challenges.

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and resolve technical hardware and software issues encountered by users.
• Guide customers through step-by-step solutions to common technical problems.
• Escalate unresolved issues to appropriate internal teams for resolution.
• Maintain accurate records of customer interactions, issues, and resolutions in a ticketing system.
• Contribute to the knowledge base by documenting solutions and creating FAQs.
• Identify trends in customer issues and provide feedback to the product development team.
• Ensure a high level of customer satisfaction by providing prompt, professional, and courteous service.
• Stay up-to-date with product updates and technical advancements.
• Participate in team meetings and training sessions to enhance technical skills and product knowledge.

• High school diploma or equivalent; a degree in Computer Science or a related field is a plus.
• Minimum of 2 years of experience in technical support or a customer service role with a technical focus.
• Strong knowledge of computer hardware, software, operating systems (Windows, macOS), and common applications.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent problem-solving and troubleshooting abilities.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency in basic networking concepts is beneficial.

From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.

Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.

Make a Difference

Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you’ll work with smart and motivated people to make a difference for the companies we serve.

General Scope & Summary

Provide remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

ESSENTIAL FUNCTIONS

• Gain knowledge of assigned customers' technical and business environment.
• Document and verify reported problems.
• Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
• Engage additional resources when necessary.
• Provide effective and consistent communication to management, peers, and account team in support of customer.
• Working knowledge of main Aspect products and strategy.

Minimum Job Requirements

SPECIALIZED KNOWLEDGE & SKILLS

• Understanding of PCs, Networks, OS platforms, databases, telephony, software applications, and ACDs.
• Demonstrated ability to learn complex software tools quickly.
• Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.
• Ability to use professional concepts and company policies and procedures to solve routine problems.
• Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Ability to pass a background check may also be required.
• Physical requirements include sitting for long periods of time.
• A minimum of at least TWO to THREE of the following:

1. Contact Center Technologies (including Automated Dialers & Telephony);
2. CentOs Linux;
3. Networking;
4. Windows OS;
5. SIP

• Demonstrated ability to learn complex software tools quickly.
• Strong customer communication skills (verbal and written), including passing an English proficiency test

EDUCATION AND EXPERIENCE

• 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
• Some travel, after-hours, or on-call work may be required.
• Shift flexibility including weekends.
• Technical Certifications and second or third languages a plus but not required.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.