Technical Support Engineer

Kolkata, West Bengal ₹104000 - ₹130878 Y Logistifie

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Job Description

Applications are open only for candidates based in Kolkata

About Logistifie

Logistifie is building the next-generation chauffeur, limo, and taxi dispatch SaaS platform designed to deliver world-class reliability, scalability, and performance for mobility businesses globally. We are a fast-growing startup where innovation, customer experience, and technology come together.

We're looking for a Technical Support Engineer who will play a critical role in supporting our customers, ensuring smooth operations, and maintaining customer trust.

Key Responsibilities

. Act as the first point of contact for customers to troubleshoot and resolve technical issues across our platform.

. Provide timely, empathetic, and effective support via email, chat, and calls.

. Diagnose, replicate, and escalate software issues to the engineering team with detailed logs and reports.

. Collaborate with product and development teams to improve platform stability and customer satisfaction.

. Document known issues, fixes, and create knowledge base articles for both internal and external use.

. Assist customers with onboarding, integrations, and configuration of the Logistifie platform.

. Monitor system health, uptime, and incident alerts, responding proactively to minimize downtime.

. Suggest improvements in tools, processes, and workflows to make support faster and more efficient.

Requirements

Bachelor's degree in Computer Science, IT, or related field (or equivalent experience).

1–3 years of experience in technical support, SaaS, or mobility/dispatch software.

Strong knowledge of web technologies (Angular, APIs, Cloud platforms).

Hands-on experience with troubleshooting tools, logs, and debugging techniques.

Familiarity with SaaS platforms, CRM, ticketing systems (Zohodesk, Fresh desk, JIRA, etc.).

Excellent communication skills with a customer-first mindset.

Ability to manage multiple priorities in a fast-paced startup environment.

Nice to Have

Experience with ride-hailing, booking, or fleet management platforms.

Knowledge of SQL / databases for debugging and analytics.

Exposure to cloud platforms (AWS, Azure, or GCP).

What We Offer

Opportunity to shape the future of global mobility technology.

A collaborative startup culture with ownership and growth opportunities.

Competitive salary and performance incentives.

Work with a passionate team solving real-world transportation challenges.

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female technical support

Kolkata, West Bengal ₹120000 - ₹294256 Y Vicom Security Private Limited

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This vacancy is for female candidates only

Key Responsibilities:

 Identify and contact potential dealers through cold calling, lead databases, and referrals.

Introduce and explain the SFVMS features, benefits, and business opportunities.

ualify leads, generate interest, and pitch the solution effectively to decision-makers.

chedule and coordinate second-round discussions/online demonstrations with senior

management.

aintain follow-ups with connected calls with clients.

ork closely with the sales and service team to ensure seamless conversion from

prospecting to closure.

rovide regular reports on call conversion status.

tay updated on fleet technology, GPS tracking, and IoT-based solutions to handle basic

technical queries confidently.

Qualifications & Requirements:

inimum 3 years of experience in tele calling, lead generation, or telesales, preferably in

technology / B2B / fleet management / automotive solutions.

emale candidate only (as per role requirement).

trong communication and interpersonal skills with fluency in English & Hindi

bility to pitch to business owners and decision-makers confidently.

roven ability to drive initial sales conversations and set up management-level meetings.

roficiency in MS Office and CRM tools.

Job Types: Full-time, Part-time

Pay: ₹10, ₹24,925.60 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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Technical Support Engineer

Kolkata, West Bengal ₹600000 - ₹1200000 Y Grivety Global

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Job Description

Responsibilities:

* Troubleshoot network issues using IT tools & knowledge.

* Provide technical support and installation for firewalls, switches, CCTV systems, networking infrastructure, and IT services.

Installation, Configuration, Support.

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Technical Support Engineer

Kolkata, West Bengal ₹1500000 - ₹2800000 Y Total Ai Systems

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Job Description

Join our remote SaaS team as a Technical Support & Sales Engineer

Support sales demos, explain product technical features & resolve technical queries. 1-4 yrs tech support/sales engineer exp & strong English required. US shift. )

Work from home

Health insurance

Employee state insurance

Provident fund

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Technical Support Associate

Kolkata, West Bengal ₹439232 Y Vicom Security Private Limited

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Job Description

We are hiring an experienced Female Telecaller with a minimum of 3 years of proven experience in concept selling (such as Vehicle Insurance, Facility Management Services, IoT solutions, Accessories, or AMC sales). The role involves cold calling potential dealers of Logistic Heavy Duty Commercial Vehicles to promote our Smart Fleet Video Management System (SFVMS), generating interest, qualifying leads, and scheduling management-level online demos. Candidates must have strong communication skills in English & Hindi, confidence in pitching to business owners/decision-makers, and the ability to handle basic technical queries related to fleet management solutions. Proficiency in MS Office and CRM tools is required.

Key Responsibilities:

 Identify and contact potential dealers through cold calling, lead databases, and referrals.

Introduce and explain the SFVMS features, benefits, and business opportunities.

ualify leads, generate interest, and pitch the solution effectively to decision-makers.

chedule and coordinate second-round discussions/online demonstrations with senior

management.

aintain follow-ups with connected calls with clients.

ork closely with the sales and service team to ensure seamless conversion from

prospecting to closure.

rovide regular reports on call conversion status.

tay updated on fleet technology, GPS tracking, and IoT-based solutions to handle basic

technical queries confidently.

Qualifications & Requirements:

inimum 3 years of experience in telecalling, lead generation, or telesales, preferably in

technology / B2B / fleet management / automotive solutions.

emale candidate only (as per role requirement).

trong communication and interpersonal skills with fluency in English & Hindi

bility to pitch to business owners and decision-makers confidently.

roven ability to drive initial sales conversations and set up management-level meetings.

roficiency in MS Office and CRM tools.

Job Types: Full-time, Permanent

Pay: ₹11, ₹36,864.97 per month

Work Location: In person

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Technical Support Lead

700016 Kolkata, West Bengal ₹750000 Annually WhatJobs

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Job Description

full-time
Our client is seeking a highly motivated and experienced Technical Support Lead to join their fully remote, customer-centric organization. In this critical role, you will be responsible for leading and mentoring a team of remote technical support specialists, ensuring the delivery of exceptional support services to our diverse customer base. You will oversee the daily operations of the support desk, manage ticket queues, and implement best practices to optimize response and resolution times. A significant part of your role will involve developing and maintaining comprehensive knowledge base articles, troubleshooting guides, and training materials to empower both the support team and end-users. You will be the primary point of contact for escalated technical issues, applying your deep understanding of IT systems and software to diagnose and resolve complex problems. This includes troubleshooting hardware, software, network, and application issues across various platforms. You will also play a key role in identifying recurring issues and collaborating with engineering and product teams to implement long-term solutions and product improvements. Performance monitoring, reporting on support metrics (e.g., customer satisfaction, first-contact resolution rates), and conducting regular team meetings to discuss performance and provide feedback are essential duties. The ideal candidate possesses strong leadership qualities, excellent interpersonal and communication skills, and a passion for customer service. You should have a proven track record in technical support management, with a deep understanding of ITIL frameworks and service desk operations. The ability to manage a remote team effectively, foster a collaborative environment, and drive continuous improvement is crucial. This is a fully remote position, requiring a dedicated home office setup and reliable internet connectivity, offering a fantastic opportunity to contribute to a leading tech-enabled service provider from Kolkata, West Bengal, IN , or any location within India.
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Technical Support Specialist

700001 Kolkata, West Bengal ₹35000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is seeking a highly motivated and customer-focused Technical Support Specialist to join their dedicated team. This role is fully remote, offering the flexibility to assist users from the comfort of your home. The ideal candidate will possess excellent troubleshooting skills, a strong understanding of software and hardware issues, and a passion for providing exceptional customer service. You will be the first point of contact for customers experiencing technical difficulties, guiding them through step-by-step solutions to resolve issues efficiently. Responsibilities include responding to support requests via phone, email, and chat, diagnosing hardware and software problems, and escalating complex issues to higher-level support teams when necessary. You will maintain accurate records of support interactions, document solutions, and contribute to the knowledge base to help other team members and customers. A key aspect of this role is ensuring customer satisfaction by providing timely, accurate, and friendly assistance. The ability to communicate technical information clearly and concisely to non-technical users is paramount. This is an excellent opportunity to utilize your technical expertise and customer service skills in a remote work environment, contributing to the seamless operation of our client's services. A proactive approach to learning new technologies and a commitment to problem-solving are essential for success. If you are a tech-savvy individual who thrives on helping others, we encourage you to apply.

Responsibilities:
  • Provide first-level technical support to customers via phone, email, and chat.
  • Diagnose and resolve hardware, software, and network issues.
  • Guide users through troubleshooting steps and provide clear instructions.
  • Escalate unresolved issues to appropriate support teams.
  • Document all support interactions, issues, and resolutions in a ticketing system.
  • Contribute to the creation and maintenance of a knowledge base.
  • Identify recurring technical issues and suggest potential solutions.
  • Follow up with customers to ensure their issues are resolved satisfactorily.
  • Stay up-to-date with product updates and technical advancements.
  • Maintain a high level of customer satisfaction.
  • Adhere to support service level agreements (SLAs).
  • Assist with user account management and basic system administration tasks.
Qualifications:
  • High school diploma or equivalent; associate's or bachelor's degree in a technical field is a plus.
  • Proven experience in technical support or a similar customer service role.
  • Strong understanding of operating systems (Windows, macOS), common software applications, and hardware troubleshooting.
  • Excellent problem-solving and analytical skills.
  • Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
  • Patience and a customer-centric approach.
  • Ability to work independently and manage time effectively in a remote setting.
  • Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is an advantage.
This role is based in **Kolkata, West Bengal, IN** but is fully remote.
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Technical Support Specialist

700001 Kolkata, West Bengal ₹40000 Annually WhatJobs

Posted 3 days ago

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Job Description

full-time
Our client is seeking a dedicated and technically proficient Technical Support Specialist to provide exceptional assistance to their customer base. This role is crucial for maintaining customer satisfaction and ensuring the smooth operation of our client's products and services. You will be the first point of contact for customers experiencing technical difficulties, diagnosing issues, and providing timely and effective solutions. The ideal candidate possesses a strong understanding of IT systems, excellent problem-solving skills, and a passion for helping others. You will be responsible for troubleshooting a wide range of technical problems, escalating complex issues to higher-level support teams when necessary, and documenting all interactions and solutions meticulously. A key focus will be on maintaining high levels of customer satisfaction through clear, concise, and empathetic communication.

Key Responsibilities:
  • Provide first-line technical support to customers via phone, email, and chat.
  • Diagnose and resolve hardware, software, and network-related issues.
  • Guide users through step-by-step solutions and clear instructions.
  • Escalate unresolved issues to appropriate internal teams or senior support staff.
  • Maintain accurate and detailed records of customer interactions, issues, and resolutions in the support ticketing system.
  • Develop and maintain a knowledge base of common issues and their solutions.
  • Proactively identify trends in customer issues and report them to management.
  • Assist in testing new software releases and updates to identify potential problems.
  • Provide training and support to end-users on product functionality.
  • Ensure all support requests are resolved within defined service level agreements (SLAs).
  • Contribute to a positive customer experience by demonstrating patience, empathy, and professionalism.
  • Stay up-to-date with product developments and technical advancements.

Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
  • Proven experience in a technical support or helpdesk role (1-3 years preferred).
  • Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
  • Excellent problem-solving and troubleshooting skills.
  • Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
  • Ability to work independently and as part of a team.
  • Customer-centric mindset with a commitment to service excellence.
  • Willingness to work in shifts and be available for on-call support if required.
  • Demonstrated ability to handle pressure and manage multiple tasks simultaneously.

This is an excellent opportunity for an individual looking to grow their career in technical support within a vibrant company. Join our client's dedicated support team in Kolkata, West Bengal, IN , and make a difference in our customers' experience.
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Technical Support Specialist

700001 Kolkata, West Bengal ₹30000 Monthly WhatJobs

Posted 3 days ago

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full-time
Our client is seeking a highly skilled and customer-focused Technical Support Specialist to join their established team in **Kolkata, West Bengal**. This hybrid role offers a blend of in-office and remote work, providing flexibility while ensuring collaborative engagement. You will be the first point of contact for customers experiencing technical difficulties with our products and services. Your primary responsibility will be to diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently and effectively. This involves meticulously documenting customer interactions, issues, and resolutions in our CRM system. You will be expected to provide clear, concise, and empathetic support via phone, email, and chat. A strong understanding of common technical problems and their solutions is essential. You will also play a vital role in escalating complex issues to higher-level support teams when necessary, ensuring timely follow-up and resolution. This position requires excellent problem-solving abilities, patience, and a customer-centric attitude. The ideal candidate will possess strong analytical skills, the ability to multitask, and a commitment to delivering exceptional support experiences. You will contribute to creating and updating support documentation and knowledge base articles to empower users and other support agents. This role is ideal for an individual who thrives in a fast-paced environment and is passionate about technology and helping others. Continuous learning and staying updated with product advancements will be key to success in this role. Our client offers a supportive work environment and opportunities for career growth within the customer service and technical support field. If you have a knack for technology and a dedication to customer satisfaction, we encourage you to apply.
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Technical Support Lead

700001 Kolkata, West Bengal ₹55000 Annually WhatJobs

Posted 3 days ago

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Job Description

full-time
Our client is seeking a highly skilled and customer-focused Technical Support Lead to manage their support operations in **Kolkata, West Bengal, IN**. This role is responsible for providing exceptional technical assistance to customers, troubleshooting complex issues, and leading a team of support specialists. You will act as a point of escalation for difficult technical problems, ensuring timely and effective resolution. Key responsibilities include managing support ticket queues, monitoring team performance, and ensuring adherence to service level agreements (SLAs). The Technical Support Lead will develop and maintain support documentation, knowledge bases, and training materials. You will also be involved in identifying trends in support requests to provide feedback for product improvement. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a deep understanding of customer service principles. Experience with remote support tools and ticketing systems is essential. Leadership experience in a technical support environment is required. You will mentor and coach junior support staff, fostering a culture of continuous learning and exceptional customer care. This is an exciting opportunity to join a growing company and make a significant impact on customer satisfaction. A Bachelor's degree in Computer Science, Information Technology, or a related field is required, along with a minimum of 4 years of experience in technical support, with at least 2 years in a leadership or supervisory role. Excellent communication, diagnostic, and interpersonal skills are crucial. Proficiency in troubleshooting operating systems, software applications, and hardware is necessary. If you are a motivated individual passionate about technology and dedicated to providing outstanding support, we encourage you to apply for this remote role.
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