5 Technical Support jobs in Ludhiana
Customer Support Associate
Posted today
Job Viewed
Job Description
Company Overview
Reliance Retail, founded in 2006, is Indias largest and most profitable retailer with a vast omni-channel presence. The company operates over 15,000 stores in more than 7,000 cities, providing superior quality products across Consumer Electronics, Fashion, Grocery, Pharma, and Connectivity. With an extensive digital commerce platform and a strong supply chain, Reliance Retail prioritizes an unmatched shopping experience and customer service. Headquartered in Mumbai, it employs over 10,000 people and remains a key player in the retail industry.
Job Overview
We are seeking a Junior Customer Support Associate to join our team in Ludhiana. The ideal candidate will have 1 to 3 years of experience in a customer-facing role, ensuring a superior consumer experience. This full-time position requires an individual adept in handling customer queries and enhancing satisfaction across various channels as we continue to expand our retail presence and service excellence.
Qualifications and Skills
- Proven customer service experience with a minimum of one year in a customer-facing role to handle inquiries efficiently.
- Exceptional communication skills to interact clearly and concisely with customers and stakeholders at all levels.
- Strong problem-solving abilities with a proactive approach to spotting potential issues and developing swift solutions.
- Proficiency in cash handling operations to ensure accurate transactions and maintain financial records.
- Knowledge and experience in backend operations for effective coordination of internal processes and order management.
- Customer Experience (Mandatory skill) is essential to actively enhance consumer interactions through feedback loops.
- Customer Support (Mandatory skill) demonstrating expertise in providing timely resolutions and seamless service delivery.
- BOH (Mandatory skill), or back of house skills, required for efficient operation and support staff coordination.
Roles and Responsibilities
- Provide excellent customer service by understanding customer requirements and offering appropriate solutions promptly.
- Engage with customers across channels to ensure a consistent and positive experience throughout their service journey.
- Assist in handling customer complaints and inquiries, ensuring all issues are resolved satisfactorily within company guidelines.
- Coordinate effectively with the back-end operations team to streamline processes and enhance customer satisfaction.
- Maintain accurate customer records using digital tools for efficient data management and future reference.
- Support the sales team by cross-checking product information and assisting during high demand periods as required.
- Perform cash handling tasks responsibly, safeguarding financial integrity and following company policies.
- Contribute to company growth by identifying potential service improvements and providing valuable customer insights.
Customer Support Executive
Posted today
Job Viewed
Job Description
- Provide information about destinations, travel packages, itineraries, pricing, and any special promotions or discounts.
- Assist customers in planning their trips, including flight bookings, hotel accommodations, car rentals, and activity recommendations.
- Offer post-booking support to clients, including travel modifications, cancellations, and itinerary changes.
**Issue Resolution**:
- Address and resolve customer complaints, issues, and feedback in a professional, empathetic, and efficient manner.
- Act as a liaison between customers and internal teams (e.g., reservations, sales, operations) to resolve any service-related issues quickly and effectively.
- Handle emergency situations (e.g., delayed flights, cancellations) and offer alternatives or compensation, if applicable, to ensure customer satisfaction.
**Booking and Reservation Assistance**:
- Process customer bookings and reservations accurately, ensuring all details are correct, including travel dates, preferences, and special requests.
- Follow up on pending bookings and ensure timely confirmations and updates.
- Collaborate with vendors, travel agencies, and tour operators to manage bookings and resolve any discrepancies.
**Travel Documentation Support**:
- Assist customers in obtaining necessary travel documentation, including visas, travel insurance, and itinerary confirmations.
- Provide guidance and support to clients about travel regulations, safety protocols, and entry requirements (e.g., COVID-19 regulations, passport requirements).
**Customer Relationship Management**:
- Build and maintain strong relationships with customers to ensure loyalty and repeat business.
- Gather customer feedback and suggestions to identify areas for improvement in service delivery.
- Promote and cross-sell additional travel services, upgrades, and special offers (e.g., guided tours, VIP services, exclusive packages).
**Reporting and Record Keeping**:
- Maintain accurate records of customer interactions, bookings, complaints, and resolutions in the company’s CRM system.
- Prepare and submit regular reports on customer feedback, service issues, and overall satisfaction.
**Required Skills and Qualifications**:
- Proven experience in customer service, preferably within the travel, tourism, or hospitality industry.
- Strong communication skills, both written and verbal, with the ability to engage with customers professionally and empathetically.
- Knowledge of travel destinations, booking systems, and related travel services (hotels, flights, tours).
- Ability to work in a fast-paced environment while managing multiple customer inquiries and issues simultaneously.
- Strong problem-solving skills with the ability to think on your feet and offer creative solutions.
- A positive attitude, patience, and a customer-first approach to service delivery.
**Preferred Qualifications**:
- Previous experience in the travel and tourism industry or working with travel agencies.
- Familiarity with online booking platforms (e.g., Amadeus, Galileo, Sabre) or similar reservation systems.
- Multilingual abilities (e.g., proficiency in English, Spanish, French, etc.) to support international clientele.
- Knowledge of travel regulations, visa requirements, and safety protocols for international travel.
**Key Attributes**:
- **Empathy & Patience**: Ability to handle a variety of customer personalities and resolve issues calmly and professionally.
- **Attention to Detail**: Ensure that all customer requests and bookings are managed accurately and efficiently.
- **Problem-Solving Mindset**: Ability to resolve issues and conflicts swiftly while maintaining a positive customer experience.
- **Team Player**: Willingness to collaborate with other departments to achieve customer satisfaction goals.
**Why Join Us**:
- Opportunity to work in an exciting and dynamic industry with a focus on travel and tourism.
- Work with a passionate and supportive team dedicated to creating exceptional customer experiences.
- Competitive salary and benefits, including travel perks and discounts.
- Growth and development opportunities within the company.
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Customer support: 1 year (preferred)
Work Location: In person
Customer Support Associate
Posted 14 days ago
Job Viewed
Job Description
Company Overview
Reliance Retail, founded in 2006, is Indias largest and most profitable retailer with a vast omni-channel presence. The company operates over 15,000 stores in more than 7,000 cities, providing superior quality products across Consumer Electronics, Fashion, Grocery, Pharma, and Connectivity. With an extensive digital commerce platform and a strong supply chain, Reliance Retail prioritizes an unmatched shopping experience and customer service. Headquartered in Mumbai, it employs over 10,000 people and remains a key player in the retail industry.
Job Overview
We are seeking a Junior Customer Support Associate to join our team in Ludhiana. The ideal candidate will have 1 to 3 years of experience in a customer-facing role, ensuring a superior consumer experience. This full-time position requires an individual adept in handling customer queries and enhancing satisfaction across various channels as we continue to expand our retail presence and service excellence.
Qualifications and Skills
- Proven customer service experience with a minimum of one year in a customer-facing role to handle inquiries efficiently.
- Exceptional communication skills to interact clearly and concisely with customers and stakeholders at all levels.
- Strong problem-solving abilities with a proactive approach to spotting potential issues and developing swift solutions.
- Proficiency in cash handling operations to ensure accurate transactions and maintain financial records.
- Knowledge and experience in backend operations for effective coordination of internal processes and order management.
- Customer Experience (Mandatory skill) is essential to actively enhance consumer interactions through feedback loops.
- Customer Support (Mandatory skill) demonstrating expertise in providing timely resolutions and seamless service delivery.
- BOH (Mandatory skill), or back of house skills, required for efficient operation and support staff coordination.
Roles and Responsibilities
- Provide excellent customer service by understanding customer requirements and offering appropriate solutions promptly.
- Engage with customers across channels to ensure a consistent and positive experience throughout their service journey.
- Assist in handling customer complaints and inquiries, ensuring all issues are resolved satisfactorily within company guidelines.
- Coordinate effectively with the back-end operations team to streamline processes and enhance customer satisfaction.
- Maintain accurate customer records using digital tools for efficient data management and future reference.
- Support the sales team by cross-checking product information and assisting during high demand periods as required.
- Perform cash handling tasks responsibly, safeguarding financial integrity and following company policies.
- Contribute to company growth by identifying potential service improvements and providing valuable customer insights.
Customer Support Executive (Cse)
Posted today
Job Viewed
Job Description
day shifts
Domestic process
Need good communication skills
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,392.08 - ₹22,416.08 per month
**Benefits**:
- Flexible schedule
- Leave encashment
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
- Rotational shift
- US shift
- Weekend availability
Supplemental pay types:
- Commission pay
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- Fluent English (required)
Work Location: In person
Jobs For - Customer Support Executive - Quality Department - Reputed Healthcare Industry - 15K - ...
Posted today
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Job Description
JOB DETAILS
1. Answer calls professionally to provide information about products
2. Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
3. Follow up to ensure that appropriate actions were taken on customers' requests.
4. Refer unresolved customer grievances or special requests to designated departments for further investigation.
5. Answer questions about products or the company
6. Ask questions to understand customer requirements
7. Enter and update customer information in the database
8. Handle grievances to preserve the company’s reputation
9. Keep records of calls and sales and note useful information
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