18 Technical Support jobs in Ludhiana

SR. TECHNICAL SUPPORT ENGINEER

Alvaria employs a team of passionate individuals who are changing the face of customer engagement. Over our 40-year history we have empowered employees by creating an inspired community that values Urgency, Accountability & Results. Our ability to think big has enabled us to continually evolve and lead the market, and to stay on the forefront with exciting technologies including cloud, mobile and artificial intelligence.

JOB DESCRIPTION

GENERAL SCOPE & SUMMARY

Operating within a remote working environment, provide remote technical and application problem resolution and escalation assistance related to Alvaria products. Diagnose, troubleshoot, repair and debug complex Application issues related to our software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

PRIMARY ROLE & RESPONSIBILITIES

• Resolve technical issues of the Alvaria product suite for our Customers and Partners around the globe.
• Document and verify reported problems. Troubleshoot and resolve issues utilizing all available tools, resources, and documentation. Engage additional resources when necessary.
• Log/report issues on our CRM, provide effective and consistent communication to customers, peers and other teams
• Understand and set issue priority based upon urgency and business impact.
• Close issues by providing quick resolutions and document technical analysis and root cause wherever applicable

QUALIFICATIONS

SPECIALIZED KNOWLEDGE & SKILLS

• Mandatory hands-on experience in the following technologies:
• Networking
• CentOs Linux
• Windows OS

Mandatory hands-on experience in minimum of TWO to THREE from the below:

• Contact Center Technologies (including Automated Dialers & Telephony)
• Application Support
• Telephony experience / SIP
• XML scripting
• Object Oriented Programming

Secondary - Nice to have/Optional Skills to stand out:

• VXML
• CCML
• RDBMS
• Microsoft LUIS/CLU
• API ‘s
• SMS
• Demonstrated ability to learn complex software tools quickly.
• Strong customer service, problem solving, documentation and teamwork skills.
• Contributes to team effort by accomplishing related results as needed.
• Having good logical reasoning, analytical skills, thrive to learn and engage in additional responsibilities whenever needed
• Strong customer communication skills (verbal and written), including passing an English proficiency test
• Cloud technologies – AWS and/or Google knowledge will be an added advantage
• Basic Knowledge of Salesforce Service Cloud (Salesforce Communities a PLUS)

JOB REQUIREMENTS

• Ability to work in a technical and fast-paced environment
• Ability to achieve KPIs on a regular basis
• Flexibility to work hours outside of normal shift, to meet customer needs
• Flexibility to work during weekends.
• Technical Certifications and second or third language a plus but not mandatory

Alvaria is an equal opportunity/affirmative action employer with a strong commitment to diversity. In that spirit, we are particularly interested in receiving applications from a broad spectrum of people, including women, minorities, individuals with disabilities, veterans, or any other legally protected group.

Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – SCM

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.

Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Experience handling inbound/outbound interfaces, data extraction, and data loading.

Expertise in troubleshooting and resolving production issues across Oracle EBS layers.

Capable of managing issue resolutions and handling custom enhancements independently.

Mandatory Requirement:

Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.

Technical Stack:

Oracle EBS R12

Oracle Forms & Reports

SQL / PL/SQL

Oracle APEX (preferred)

Tech support experience in SCM modules for 4+ years minimum

Relevant Module Experience Required (Please Mention in Resume):

Order Management (OM)

Inventory (INV)

Accounts Receivable (AR)

Accounts Payable (AP)

General Ledger (GL)

Fixed Assets (FA)

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA documents for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
• Willing to work in flexible and varying shift times, including weekends and evenings
  

• More than 5 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent English written and verbal communication skills are required
• Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
• Willing to work in flexible and varying shift times including weekends and evenings is a plus
• Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus
  

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

• Provide Technical Support to customers and partners
• T3-technical support role who will be handling escalations from the front line and Tier 2 technical support teams within Palo Alto networks
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Preparing detailed RCA documents for official submissions to customers
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Working with engineering on filling bugs and working with product teams on feature requests
• Working on Hot / Risk technical escalations from the region or other theaters
• Lead case swarming and training sessions for frontline teams
• Willing to work in flexible and varying shift times, including weekends and evenings
  

• More than 5 years of customer-facing technical support experience
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS etc.)
• Experience working with Firewall Central Management Systems
• Experience working with multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Excellent English written and verbal communication skills are required
• Experience with Windows , Linux and MAC OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products is a plus
• Willing to work in flexible and varying shift times including weekends and evenings is a plus
• Travel to customer sites in the event of a critical situation to expedite resolution as required (if needed) is a plus
  

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
• The job requires accessing a company worksite
• The job requires in-person customer contact and the customer has implemented such requirements
• You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Oracle Technical Support – Sales & Distribution_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – Sales & Distribution

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Proven experience in Oracle EBS R12 Tech Support, especially across multiple modules in Supply Chain and Manufacturing domains.

Hands-on experience with SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Proficient in managing inbound/outbound interfaces, data extraction, and data load processes.

Ability to troubleshoot production issues across various Oracle EBS layers and implement effective resolutions.

Independently managed issue resolutions and customization enhancements in live Oracle EBS business flows.

Mandatory Skills:

Oracle EBS Technical Support (R12)

Oracle Forms & Reports

PL/SQL Development

Strong understanding of Sales & Distribution modules

Relevant Module Experience (Please Include in Resume):

Order Management (OM)

Advanced Pricing

Shipping Execution

Inventory (INV)

Accounts Receivable (AR)

Trading Community Architecture (TCA)

About CloudLabs:

CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.

Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe.

As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.

With offices in the US, Canada & India and with the team of 200+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.

Please follow us here:

Website: cloudlabsit.com

LinkedIn: CloudLabs Inc

Email us :

What we offer:

• We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.
• Competitive pay package.
• Attractive policy, medical insurance benefits, industry leading trainings.

Job Summary

We are looking for a Junior Technical Support Engineer to join our dynamic team. In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions—primarily built on Java and Python , with a strong focus on security technologies including PKI (Public Key Infrastructure).

This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities

• Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
• Troubleshoot and resolve issues related to Java and Python-based applications.
• Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
• Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
• Write and maintain support documentation, knowledge base articles, and diagnostic tools.
• Escalate complex technical issues to senior support engineers or development teams as needed.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2-3 years of experience in a technical support or engineering role.
• Proficient in Java and Python for debugging and scripting tasks.
• Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
• Familiarity with tools such as keytool, openssl, or similar.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience working with REST APIs, and tools like Postman.
• Exposure to Linux/Unix environments and command-line tools.
• Understanding of secure coding practices and security-first design.
• Experience with ticketing systems like Service Now, Jira.

Experience required: 2-3 years of Experience

Job type: Remote

Job Location: India

Full Time | 100% Work From Home | US Office Hours

You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.

RESPONSIBILITIES:

• Provide technical support to internal and external users including customer service teams as well as clients and partners
• Communication and coordination of feedback and inputs to the development team, mostly based in India
• Assist QA lead with QA activities
• Troubleshooting  technical issues with minimal support from the development team
• Speaking to internal and external customers to quickly get to the root of their problem
• Propose workarounds to customers when the fix will take time to be released
• Providing timely and accurate customer feedback
• Following up with clients to ensure the problem is resolved
• Supporting the roll-out of new applications
• Providing support in the form of procedural documentation
• Managing multiple cases at one time.
• Testing and evaluating new releases
• Propose new ideas and out-of-the-box solutions for a smooth operational process

REQUIREMENTS:

• Bachelor’s degree in computer science or information technology
• Work during the US hours (9 am to 6 pm central time)
• Experience with tech support for a web-based business application along with a Mobile interface
• Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS
• Proficiency in browser-based debugging, JSON format, REST API’s, database queries and logs
• Experience with remote desktop applications and help desk software
• Experience in ticket management tools like Clickup, Jira, Trello etc.
• Experience in texting and communication-based applications is a plus
• Certifications in Linux, Java, Web development, AWS are desirable but not required
• Experience in using AI tools for day-to-day tasks
• Have a development mindset to quickly scale into a developer with minimal training
• Attention to detail and good problem-solving skills
• Excellent interpersonal skills
• Good written and verbal communication

COMPENSATION:

• Market-rate salary commensurate with experience & skills

ABOUT THE COMPANY

Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication!

Company Overview

Reliance Retail, founded in 2006, is Indias largest and most profitable retailer with a vast omni-channel presence. The company operates over 15,000 stores in more than 7,000 cities, providing superior quality products across Consumer Electronics, Fashion, Grocery, Pharma, and Connectivity. With an extensive digital commerce platform and a strong supply chain, Reliance Retail prioritizes an unmatched shopping experience and customer service. Headquartered in Mumbai, it employs over 10,000 people and remains a key player in the retail industry.

Job Overview

We are seeking a Junior Customer Support Associate to join our team in Ludhiana. The ideal candidate will have 1 to 3 years of experience in a customer-facing role, ensuring a superior consumer experience. This full-time position requires an individual adept in handling customer queries and enhancing satisfaction across various channels as we continue to expand our retail presence and service excellence.

Qualifications and Skills

• Proven customer service experience with a minimum of one year in a customer-facing role to handle inquiries efficiently.
• Exceptional communication skills to interact clearly and concisely with customers and stakeholders at all levels.
• Strong problem-solving abilities with a proactive approach to spotting potential issues and developing swift solutions.
• Proficiency in cash handling operations to ensure accurate transactions and maintain financial records.
• Knowledge and experience in backend operations for effective coordination of internal processes and order management.
• Customer Experience (Mandatory skill) is essential to actively enhance consumer interactions through feedback loops.
• Customer Support (Mandatory skill) demonstrating expertise in providing timely resolutions and seamless service delivery.
• BOH (Mandatory skill), or back of house skills, required for efficient operation and support staff coordination.

Roles and Responsibilities

• Provide excellent customer service by understanding customer requirements and offering appropriate solutions promptly.
• Engage with customers across channels to ensure a consistent and positive experience throughout their service journey.
• Assist in handling customer complaints and inquiries, ensuring all issues are resolved satisfactorily within company guidelines.
• Coordinate effectively with the back-end operations team to streamline processes and enhance customer satisfaction.
• Maintain accurate customer records using digital tools for efficient data management and future reference.
• Support the sales team by cross-checking product information and assisting during high demand periods as required.
• Perform cash handling tasks responsibly, safeguarding financial integrity and following company policies.
• Contribute to company growth by identifying potential service improvements and providing valuable customer insights.

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!

What You’ll Do

• Respond to customer inquiries via email, chat, and phone.
• Provide fast and effective solutions to resolve customer issues.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify opportunities to improve processes and enhance customer satisfaction.

What We’re Looking For

• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Empathy and problem-solving skills to handle customer concerns effectively.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.

What We Offer

• Competitive salary and performance bonuses.
• Opportunities for career growth and skill development.
• A supportive and collaborative team environment.
• Flexible working hours (remote options available).