425 Technical jobs in Gandhinagar
Technical support engineer
Posted today
Job Viewed
Job Description
Job Summary:The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.Key ResponsibilitiesAdministrative Services:Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.Manage the associated service Outlook mailbox.Create and analyze performance and usage metrics.Open, update, and resolve service tickets related to AV and webcasting technologies.Monitor and update support queues for current and upcoming AV technologies and webcast incidents.Escalate complex issues to third-level support or manufacturer/vendor support teams.Participate in meetings regarding current and future AV and webcasting systems.Maintain and update training and troubleshooting documentation.Video Call and Webcast Support:Ensure video endpoints are online and operational.Manage incident response during active calls and webcasts.Prepare and support webcast events, including creating event webpages and conducting dry runs.Monitor live webcast events and troubleshoot issues as needed.Report viewer metrics during and after events.Trim, encode, and distribute recorded on-demand copies of webcast sessions.Coordinate technology scheduling to ensure successful meetings.Webcast Video on Demand Services:Create and manage streaming VOD directories for Ford users.Manage user groups and multimedia storage on Ford’s network.Troubleshoot issues related to uploaded VOD content.Assist users with training on new and existing video technologies.Provide streaming metrics and analytics for hosted videos.Commissioning Services:Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).Test endpoints and network devices.Review, verify, and backup configuration files to facilitate disaster recovery.Support the commissioning and decommissioning of conference rooms and AV devices.Conduct room testing, certification, and troubleshooting.Application Support:Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.Collaborate with Product Engineers to resolve application issues.Escalate critical issues to Level 3 engineering.Assist users with application usage and remote training.Manage support tickets within Ford’s ticketing system.Administer access requests and maintain support documentation.Qualifications:Proven experience in AV support, video conferencing, and webcast management.Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.Strong troubleshooting and customer service skills.Ability to manage multiple priorities in a fast-paced environment.Excellent communication skills, both written and verbal.Experience with ticketing systems and documentation management.Preferred Skills:Knowledge of webcast and streaming platforms.Experience with AV commissioning and room setup.Ability to train end-users on AV technologies.
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve technical hardware and software issues efficiently.
- Guide users through the installation, setup, and configuration of products.
- Document all customer interactions and technical issues in the support ticketing system.
- Escalate unresolved issues to senior support staff or relevant departments.
- Maintain a high level of customer satisfaction by providing prompt and accurate solutions.
- Educate customers on product features and functionalities.
- Identify recurring technical issues and provide feedback for product improvement.
- Follow defined support procedures and service level agreements (SLAs).
- Assist in the creation and maintenance of knowledge base articles and FAQs.
- Stay up-to-date with product updates and technical advancements.
- Troubleshoot network and connectivity issues.
- Perform basic system administration tasks as needed.
- Contribute to a positive and collaborative team environment.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in technical support or customer service role.
- Strong knowledge of operating systems (Windows, macOS, Linux), hardware, and software applications.
- Familiarity with network protocols and troubleshooting techniques.
- Excellent communication, listening, and interpersonal skills.
- Ability to explain technical concepts to non-technical users.
- Proficiency in using helpdesk software and remote support tools.
- Strong problem-solving and analytical skills.
- Ability to work independently and manage time effectively.
- Patience and a customer-centric approach.
Technical Support Engineer
Posted today
Job Viewed
Job Description
Job Summary:
The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.
Key Responsibilities
Administrative Services:
- Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
- Manage the associated service Outlook mailbox.
- Create and analyze performance and usage metrics.
- Open, update, and resolve service tickets related to AV and webcasting technologies.
- Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
- Escalate complex issues to third-level support or manufacturer/vendor support teams.
- Participate in meetings regarding current and future AV and webcasting systems.
- Maintain and update training and troubleshooting documentation.
Video Call and Webcast Support:
- Ensure video endpoints are online and operational.
- Manage incident response during active calls and webcasts.
- Prepare and support webcast events, including creating event webpages and conducting dry runs.
- Monitor live webcast events and troubleshoot issues as needed.
- Report viewer metrics during and after events.
- Trim, encode, and distribute recorded on-demand copies of webcast sessions.
- Coordinate technology scheduling to ensure successful meetings.
- Webcast Video on Demand Services:
- Create and manage streaming VOD directories for Ford users.
- Manage user groups and multimedia storage on Ford’s network.
- Troubleshoot issues related to uploaded VOD content.
- Assist users with training on new and existing video technologies.
- Provide streaming metrics and analytics for hosted videos.
Commissioning Services:
- Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
- Test endpoints and network devices.
- Review, verify, and backup configuration files to facilitate disaster recovery.
- Support the commissioning and decommissioning of conference rooms and AV devices.
- Conduct room testing, certification, and troubleshooting.
Application Support:
- Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
- Collaborate with Product Engineers to resolve application issues.
- Escalate critical issues to Level 3 engineering.
- Assist users with application usage and remote training.
- Manage support tickets within Ford’s ticketing system.
- Administer access requests and maintain support documentation.
Qualifications:
- Proven experience in AV support, video conferencing, and webcast management.
- Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
- Strong troubleshooting and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication skills, both written and verbal.
- Experience with ticketing systems and documentation management.
Preferred Skills:
- Knowledge of webcast and streaming platforms.
- Experience with AV commissioning and room setup.
- Ability to train end-users on AV technologies.
Technical Support Engineer
Posted today
Job Viewed
Job Description
Job Summary:
The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.
Key Responsibilities
Administrative Services:
- Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
- Manage the associated service Outlook mailbox.
- Create and analyze performance and usage metrics.
- Open, update, and resolve service tickets related to AV and webcasting technologies.
- Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
- Escalate complex issues to third-level support or manufacturer/vendor support teams.
- Participate in meetings regarding current and future AV and webcasting systems.
- Maintain and update training and troubleshooting documentation.
Video Call and Webcast Support:
- Ensure video endpoints are online and operational.
- Manage incident response during active calls and webcasts.
- Prepare and support webcast events, including creating event webpages and conducting dry runs.
- Monitor live webcast events and troubleshoot issues as needed.
- Report viewer metrics during and after events.
- Trim, encode, and distribute recorded on-demand copies of webcast sessions.
- Coordinate technology scheduling to ensure successful meetings.
- Webcast Video on Demand Services:
- Create and manage streaming VOD directories for Ford users.
- Manage user groups and multimedia storage on Ford’s network.
- Troubleshoot issues related to uploaded VOD content.
- Assist users with training on new and existing video technologies.
- Provide streaming metrics and analytics for hosted videos.
Commissioning Services:
- Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
- Test endpoints and network devices.
- Review, verify, and backup configuration files to facilitate disaster recovery.
- Support the commissioning and decommissioning of conference rooms and AV devices.
- Conduct room testing, certification, and troubleshooting.
Application Support:
- Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
- Collaborate with Product Engineers to resolve application issues.
- Escalate critical issues to Level 3 engineering.
- Assist users with application usage and remote training.
- Manage support tickets within Ford’s ticketing system.
- Administer access requests and maintain support documentation.
Qualifications:
- Proven experience in AV support, video conferencing, and webcast management.
- Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
- Strong troubleshooting and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent communication skills, both written and verbal.
- Experience with ticketing systems and documentation management.
Preferred Skills:
- Knowledge of webcast and streaming platforms.
- Experience with AV commissioning and room setup.
- Ability to train end-users on AV technologies.
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