572 Technical jobs in Gandhinagar
Manager, Technical Support
Ahmedabad, Gujarat
Advantmed India LLP
Posted 6 days ago
Job Viewed
Job Description
Designation: Manager - Technical Support
Location: Ahmedabad (Work From Office)
Shift: Rotational Shift
Role & Responsibilities:
- Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
- Train, coach and mentor L1/L2 Technical Support Engineers.
- Manage 24X5/7 service availability and SLA adherence.
- Establish and implement ITIL standards in service delivery practices.
- Act as escalation point for all requests and incidents. Develop and mature phone/ticket/email escalation processes to ensure free flowing escalation and information within the organization.
- Lead IT and Support Helpdesk project for on-time and quality closer.
- Maintain IT service desk policies, procedure documentation, records and reports in compliance with organization, ISO, HIPPA and HITRUST compliances requirements.
- IT Asset Management.
- Vendor management for procurement, repair and maintenance
- Foster positive end-user, cross function relationships and drive customer satisfaction.
- Develop and maintain Technical Support knowledge base.
- Maintain departmental staffing by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
- Develop employees within their roles via coaching, counseling, and disciplining employees.
- Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties and responsibilities and discuss successes and challenges.
- Conduct annual performance evaluations for all direct reports
- Manage process for communicating outage/emergency activities to the organization.
- Provide data and reporting of KPIs and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Will drive Ticket Deep Dive and develop strategies for improvement.
- Review survey feedback to improve services, tools and support experience.
Preferred candidate profile:
- Graduate in Engineering/Technical discipline having knowledge of servers and desktop O.S., O365, networking, firewall, Windows AD, Domain controller, All PC/Laptop/Server Hardware, Tablets, software applications, server maintenance, etc.
- At least 15 years + years of total IT experience with a minimum of 5 years of experience with IT Helpdesk/Service Desk management in Enterprise environment
- 24X5/7 Global Support Operations ManagementITIL Certification
- Microsoft and Azure Certification is an added advantage
- Strong leadership capability, Deep IT/PC troubleshooting knowledge, Excellent customer Service Skills, Excellent problem solving skills
- Strong coordination skills to work with multiple cross functions
- Proactive and creative, Attention to detail, Excellent research skills
- Excellent English communication skill (both Written & Verbal)
- Customer-centric
- Problem Solver
- Critical thinker
About Advantmed:
Founded in 2005 and based in California, Advantmed LLC is a healthcare information management company that provides healthcare organizations with the solutions they need to elevate their financial and clinical performance. Our transparent, innovative risk adjustment and quality improvement solutions drive better outcomes.
How to Apply?
If you would like to pursue this position, please mail your updated resume at , along with the following details
- Total Experience: -
- Relevant Experience: -
- Current Designation: -
- Current CTC: -
- Expected CTC: -
- Notice Period: -
- Current Location: -
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Engineer
380001 Ahmedabad, Gujarat
₹45000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a leading provider of enterprise software solutions, is seeking a motivated and customer-focused Technical Support Engineer to join their team in Ahmedabad, Gujarat, IN . This role is crucial in ensuring our clients receive timely and effective solutions to their technical challenges. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a deep understanding of software systems. Responsibilities will include:
- Providing first-level technical support to customers via phone, email, and chat for software-related issues.
- Diagnosing, troubleshooting, and resolving complex technical problems related to software installation, configuration, and usage.
- Escalating unresolved issues to appropriate internal teams (e.g., development, product management) while maintaining ownership of customer satisfaction.
- Documenting customer interactions, technical issues, and resolutions in a support ticketing system.
- Developing and maintaining knowledge base articles, FAQs, and troubleshooting guides for customer self-service.
- Identifying trends in support requests and providing feedback to product development teams for potential product improvements.
- Conducting remote sessions with customers to guide them through troubleshooting steps and product usage.
- Ensuring timely and efficient resolution of customer inquiries, meeting or exceeding service level agreements (SLAs).
- Proactively identifying opportunities to improve the customer support experience.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2-4 years of experience in technical support or customer service, preferably in the software industry.
- Proficiency in troubleshooting operating systems (Windows, Linux), network protocols, and common software applications.
- Excellent analytical and problem-solving skills with a logical approach to diagnostics.
- Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with support ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Customer-centric mindset and a passion for helping users succeed.
- Ability to work effectively under pressure and manage multiple priorities.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Engineer
380001 Ahmedabad, Gujarat
₹50000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
We are looking for a highly skilled and customer-focused Technical Support Engineer to join our dynamic team. This role is fully remote, allowing you to provide expert technical assistance to clients from anywhere. The Technical Support Engineer will be responsible for troubleshooting complex technical issues, providing timely resolutions, and ensuring a high level of customer satisfaction. You will be the primary point of contact for clients experiencing software or hardware-related problems, guiding them through step-by-step solutions. This position requires excellent problem-solving skills, a deep understanding of our product suite, and the ability to communicate technical information clearly and effectively to users of varying technical expertise. You will also be involved in documenting technical issues and solutions, contributing to our knowledge base, and collaborating with development teams to identify and resolve recurring problems.
Key Responsibilities:
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 2-3 years of experience in a technical support role, preferably within the software or technology sector, is required. Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications is essential. Excellent troubleshooting and analytical skills, with a methodical approach to problem-solving, are critical. Superior communication and interpersonal skills, with the ability to explain technical concepts to non-technical users, are a must. Experience with helpdesk software (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. This is a 100% remote position, requiring strong self-motivation, excellent time management, and the ability to work independently in a fast-paced environment. A commitment to providing exceptional customer service is paramount.
Key Responsibilities:
- Provide first-level and second-level technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot complex technical issues with software and hardware products.
- Guide customers through step-by-step solutions to resolve their technical problems.
- Document all customer interactions, issues, and resolutions in the support ticketing system.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) when necessary.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ section.
- Identify trends in customer issues and provide feedback to product development teams for improvement.
- Ensure customer satisfaction by providing timely, efficient, and professional support.
- Stay up-to-date with product updates, new features, and technical documentation.
- Proactively identify opportunities to improve the customer support experience.
- Assist in training new support team members.
- Participate in team meetings and contribute to discussions on support strategies.
- Monitor system performance and proactively address potential issues.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 2-3 years of experience in a technical support role, preferably within the software or technology sector, is required. Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications is essential. Excellent troubleshooting and analytical skills, with a methodical approach to problem-solving, are critical. Superior communication and interpersonal skills, with the ability to explain technical concepts to non-technical users, are a must. Experience with helpdesk software (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. This is a 100% remote position, requiring strong self-motivation, excellent time management, and the ability to work independently in a fast-paced environment. A commitment to providing exceptional customer service is paramount.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Lead
380001 Ahmedabad, Gujarat
₹55000 Monthly
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology solutions provider, is seeking an experienced and customer-focused Technical Support Lead to manage their support operations in Ahmedabad, Gujarat, IN . This role requires a blend of strong technical expertise, exceptional leadership skills, and a commitment to delivering outstanding customer service. You will be responsible for leading a team of technical support specialists, ensuring timely and effective resolution of customer inquiries and technical issues across various platforms and products. The ideal candidate will have a deep understanding of IT systems, troubleshooting methodologies, and customer service best practices. You will play a key role in developing support strategies, improving response times, and enhancing the overall customer support experience. This is an on-site position, requiring consistent presence in our Ahmedabad office to effectively manage the team and provide hands-on support when needed.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage a team of technical support engineers, providing guidance, training, and performance feedback.
- Oversee the daily operations of the technical support department, ensuring service level agreements (SLAs) are met.
- Develop and implement effective customer support processes and procedures.
- Handle escalated customer technical issues, providing advanced troubleshooting and resolution.
- Monitor support ticket queues, ensuring prompt response and resolution times.
- Train support staff on new products, technologies, and support best practices.
- Maintain a comprehensive knowledge base of common issues and solutions.
- Collaborate with engineering and product development teams to identify and resolve product defects.
- Analyze support metrics and identify trends to drive improvements in product quality and support efficiency.
- Ensure a high level of customer satisfaction through proactive communication and effective problem-solving.
- Manage the scheduling and staffing of the support team.
- Contribute to the continuous improvement of customer support tools and technologies.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Proven experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting and problem-solving skills.
- Exceptional customer service and communication skills.
- Demonstrated leadership and team management abilities.
- Ability to work under pressure and manage multiple priorities effectively.
- Experience in developing and documenting support processes.
- A proactive and customer-centric approach to problem-solving.
This advertiser has chosen not to accept applicants from your region.
3
Manager, Technical Support
Ahmedabad, Gujarat
Advantmed India LLP
Posted 3 days ago
Job Viewed
Job Description
Designation: Manager - Technical Support
Location: Ahmedabad (Work From Office)
Shift: Rotational Shift
Role & Responsibilities:
Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
Train, coach and mentor L1/L2 Technical Support Engineers.
Manage 24X5/7 service availability and SLA adherence.
Establish and implement ITIL standards in service delivery practices.
Act as escalation point for all requests and incidents. Develop and mature phone/ticket/email escalation processes to ensure free flowing escalation and information within the organization.
Lead IT and Support Helpdesk project for on-time and quality closer.
Maintain IT service desk policies, procedure documentation, records and reports in compliance with organization, ISO, HIPPA and HITRUST compliances requirements.
IT Asset Management.
Vendor management for procurement, repair and maintenance
Foster positive end-user, cross function relationships and drive customer satisfaction.
Develop and maintain Technical Support knowledge base.
Maintain departmental staffing by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
Develop employees within their roles via coaching, counseling, and disciplining employees.
Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties and responsibilities and discuss successes and challenges.
Conduct annual performance evaluations for all direct reports
Manage process for communicating outage/emergency activities to the organization.
Provide data and reporting of KPIs and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Will drive Ticket Deep Dive and develop strategies for improvement.
Review survey feedback to improve services, tools and support experience.
Preferred candidate profile:
Graduate in Engineering/Technical discipline having knowledge of servers and desktop O.S., O365, networking, firewall, Windows AD, Domain controller, All PC/Laptop/Server Hardware, Tablets, software applications, server maintenance, etc.
At least 15 years + years of total IT experience with a minimum of 5 years of experience with IT Helpdesk/Service Desk management in Enterprise environment
24X5/7 Global Support Operations ManagementITIL Certification
Microsoft and Azure Certification is an added advantage
Strong leadership capability, Deep IT/PC troubleshooting knowledge, Excellent customer Service Skills, Excellent problem solving skills
Strong coordination skills to work with multiple cross functions
Proactive and creative, Attention to detail, Excellent research skills
Excellent English communication skill (both Written & Verbal)
Customer-centric
Problem Solver
Critical thinker
About Advantmed:
Founded in 2005 and based in California, Advantmed LLC is a healthcare information management company that provides healthcare organizations with the solutions they need to elevate their financial and clinical performance. Our transparent, innovative risk adjustment and quality improvement solutions drive better outcomes.
How to Apply?
If you would like to pursue this position, please mail your updated resume at , along with the following details
Total Experience: -
Relevant Experience: -
Current Designation: -
Current CTC: -
Expected CTC: -
Notice Period: -
Current Location: -
Location: Ahmedabad (Work From Office)
Shift: Rotational Shift
Role & Responsibilities:
Oversee 100% of the requests, incidents and problems. Manages and coordinates urgent and complicated support issues.
Train, coach and mentor L1/L2 Technical Support Engineers.
Manage 24X5/7 service availability and SLA adherence.
Establish and implement ITIL standards in service delivery practices.
Act as escalation point for all requests and incidents. Develop and mature phone/ticket/email escalation processes to ensure free flowing escalation and information within the organization.
Lead IT and Support Helpdesk project for on-time and quality closer.
Maintain IT service desk policies, procedure documentation, records and reports in compliance with organization, ISO, HIPPA and HITRUST compliances requirements.
IT Asset Management.
Vendor management for procurement, repair and maintenance
Foster positive end-user, cross function relationships and drive customer satisfaction.
Develop and maintain Technical Support knowledge base.
Maintain departmental staffing by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
Develop employees within their roles via coaching, counseling, and disciplining employees.
Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties and responsibilities and discuss successes and challenges.
Conduct annual performance evaluations for all direct reports
Manage process for communicating outage/emergency activities to the organization.
Provide data and reporting of KPIs and trends to IT department and others in ad-hoc, weekly, monthly and as needed. Will drive Ticket Deep Dive and develop strategies for improvement.
Review survey feedback to improve services, tools and support experience.
Preferred candidate profile:
Graduate in Engineering/Technical discipline having knowledge of servers and desktop O.S., O365, networking, firewall, Windows AD, Domain controller, All PC/Laptop/Server Hardware, Tablets, software applications, server maintenance, etc.
At least 15 years + years of total IT experience with a minimum of 5 years of experience with IT Helpdesk/Service Desk management in Enterprise environment
24X5/7 Global Support Operations ManagementITIL Certification
Microsoft and Azure Certification is an added advantage
Strong leadership capability, Deep IT/PC troubleshooting knowledge, Excellent customer Service Skills, Excellent problem solving skills
Strong coordination skills to work with multiple cross functions
Proactive and creative, Attention to detail, Excellent research skills
Excellent English communication skill (both Written & Verbal)
Customer-centric
Problem Solver
Critical thinker
About Advantmed:
Founded in 2005 and based in California, Advantmed LLC is a healthcare information management company that provides healthcare organizations with the solutions they need to elevate their financial and clinical performance. Our transparent, innovative risk adjustment and quality improvement solutions drive better outcomes.
How to Apply?
If you would like to pursue this position, please mail your updated resume at , along with the following details
Total Experience: -
Relevant Experience: -
Current Designation: -
Current CTC: -
Expected CTC: -
Notice Period: -
Current Location: -
This advertiser has chosen not to accept applicants from your region.
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