124 Technicians jobs in Chennai

Job Title:

International Technical Support (Voice) – Fresher | Night Shift | Chennai - Ambattur

Job Description:

We are hiring freshers & Experienced for the role of International Technical Support (Voice Process)

Position: International Technical Support (Voice)

Work Type: Full-Time

Work Days: 5 Days Working

Week Off: 2 Rotational Week Offs

Shift: Night Shift (US Shift)

Location: Ambattur, Chennai

Interview Mode: Virtual Interview (Easy & Quick Process)

Joining: Immediate Joiners Preferred

Eligibility Criteria:

Education: Any Degree (Graduation is Mandatory)

Experience: Freshers are Welcome

Communication: Excellent English Communication Skills (Mandatory)

Location Preference: Candidates from Chennai or willing to relocate to Ambattur

Job Responsibilities:

Handle international customer queries via voice calls

Provide technical support for basic troubleshooting issues

Ensure customer satisfaction with professional communication

Follow standard operating procedures and escalation protocols

Perks and Benefits:

Night Shift

5-day work week – Work-life balance

Professional work environment and global exposure

Attractive salary package + incentives

Training and growth opportunities

TCS Chennai Mega Walk In - Technical Support Executive!

INTERVIEW DETAILS:

Walk-In Date: Saturday, 13th Sep 2025

Time: 10 AM to 12:30 PM (Entry Time)

Location: Tata Consultancy Services, Address: 415/21-24, Kumaran Nagar, Sholinganallur, Old Mahabalipuram, Chennai -600 119

Job Summary:

Role : Technical Support Executive

Experience: 1 year to 4 years

Job Location: Chennai

Eligibility:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)
• Should be flexible with night shifts & rotation shifts
• Carry 2 photocopies of Aadhar/PAN
• Candidates to have registered EPs
• It is mandatory to submit a valid copy of TCS application form during the drive
• Good Knowledge of MS Office Word, Excel and PowerPoint

Responsibilities:

• Excellent Comm skill(verbal /Written)
• Typing skill (typing skills (Min 60 to 80 WPM))
• Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents
• Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues.
• Knowledge on any Ticketing tool , ITIL knowledge
• Exp 6+ months of experience in infra , Storage, Service Desk
• Knowledge and hands on experience on Google products. (Gmail,Calender,Meet,drive,Docs,Sheet,Slides, Gemini app, Notebook LLM,Keep,Sites,Forms,Appsheet)
• Associate Google Workspace Administrator certification is preferred

Mandatory Requirements (How to generate your EPCN)

EPCN number is mandatory for eligibility of the interview. Follow the below steps to register and mention the EPCN number on your resume

• Step 1: Visit
• Step 2: Click to login
• Step 3: Click New user (Register with us)
• Step 4: Select "BPO" in areas of interest and complete the registration. (Fill the details)
• Step 5: Once completed, your TCS no. would be generated which starts from EP2025XXX .
• Step 6: You will receive the EP number on your personal e-mail ID.

Greetings from Movate technologies formerly known as CSS Corp!

Technical Voice Support Role @Ambattur Movate Ambit IT Park

Please find below Job Description for your reference Job

Title : Technical Voice Process.

• Work Location: Ambattur Chennai ( Ambit IT Park)
• Experience: Minimum 1 Year of Experience Into Technical Support.
• Education Qualification. Any bachelors degree.

Roles and Responsibilities:

1. Assisting US customers via voice calls.

2.Should be capable of handling multiple calls efficiently.

3.Should have hands-on experience in managing high call volumes simultaneously.

4.Must be flexible to work in rotational night shift.

Required Skills & Desired Skills :

1.Excellent Communication Skills both in Verbal and written communication.

2.Should have basic technical knowledge on, Router, modem , Ip Address, and basics of troubleshooting steps.

Perks and Benefits:

• Both ways pick up and drop cab will be provided at the doorstep.
• If people are relocating from Outstation will get15days of accommodation from the company side.
• Provident fund
• Medical Insurance

Contact Number :

Hello Folks,

We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd. Looking for candidates with excellent communication skill for Technical support role.

Job Role and responsibilities

• Min 1 yr Experience in Tech support & Strong in networking concepts.
• Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred
• IP Address, Types of IP, Private and Public Address, DNS, DHCP process, OSI Layers and troubleshooting skills
• Ensure resolution provided in the first interaction with the customer.
• Candidate should be flexible with 24/7.
• Candidate should be excellent in English communication.
• Any experience who are willing to work with technical process can also apply.
• Experience with technical voice will be preferable.
• International voice experience will be more preferable.

Required Candidate profile CTC Role / Designation - Technical support

• Candidate would be responsible for handling customer calls.
• Will coordinate international clients for troubleshooting technical issues.
• Ensure resolution provided in the first interaction with the customer.
• Qualification must be 10+12+UG/PG with experience can be required.
• Immediate Joiner's are preferred.

Perks and Benefits

Designation - Technical Support Engineer (L1)

Salary - 3lpa to 5lpa (based on experience)

Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break)

Cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office)

Work Location - ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005

Language: Excellent in English is mandatory

Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund

Schedule: Night shift (rotational)

Interested candidates can drop your resume to this number or email your resume.

Keerthana HR (strictly call at 11:00 AM to 6:00 PM) (Monday to Friday)

We are looking for a Technical Support Manager for our next generation CRM platform. You will be responsible for nurturing relationships with our high value customers, while driving onboarding & product adoption by bringing our best practices, innovations and capabilities to our customers.

The Technical Support Manager will deliver technical leadership coupled with a deep understanding of customer support methods to drive greater business value and satisfaction. Our teams are dedicated to helping our customers see the benefits of our technology come to life. As part of our team, you will play a key role in understanding the needs of our customers and help shape the future of customer support.

Job Responsibilities:

• Build trust. Ensure the company keeps its promises to customers, identify and address customer issues immediately and monitor through resolution. Likewise, manage customer expectations and facilitate our activities as agreed.
• Learn our product at a deep level and help customers do the same. Learn upcoming features, and help customers prepare for them.
• Understand how our customers define their own success with our product and help them work toward that success.
• Provide proactive guidance and creative solutions to address customers’ business problems and goals, and to deepen relationships and product usage.
• Represent the customers’ voice during internal discussions and projects.
• Be the point of contact for customers and key stakeholders on complex issues.
• Lead knowledge management across the products and customers.
• Analyze the customer data to demonstrate how game changing our product is and the value/impact on customer business.
• Work with product and engineering teams on customer feedback and feature improvements.

Skills & Requirements (Must Have):

• Good knowledge of CRM Applications like Salesforce/JIRA/Zoho/Freshdesk/ZenDesk etc
• Good understanding of Technical Support Process and Metrics
• Experience in managing a 24 X 7 Technical Support Teams and Processes
• Knowledge of SAAS Applications
• Knowledge of AI/ML, NLP/NLU and database technologies is a plus.
• Ability to quickly learn, understand, and work with new emerging technologies, methods, and solutions for customer support and success.

Qualification & Experience:

6 to 9 years of experience in technical customer-facing roles – Technical Support, Customer support, customer success, presales and post sales consulting and technical services. Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.

• Lead and manage a team of technical support specialists, providing guidance, training, and performance feedback.
• Develop and implement efficient support processes and workflows to ensure timely resolution of customer issues.
• Act as a primary point of escalation for complex technical problems, providing expert solutions.
• Monitor support ticket queues and ensure adherence to service level agreements (SLAs).
• Analyze support trends and identify recurring issues, recommending product improvements or documentation updates.
• Collaborate with engineering and product teams to resolve bugs and enhance product functionality.
• Create and maintain a knowledge base of technical solutions and troubleshooting guides.
• Ensure a high level of customer satisfaction through effective communication and problem-solving.
• Contribute to the development of support team training programs.
• Manage support resources and allocate tasks effectively to meet operational demands.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 4-6 years of experience in technical support or helpdesk roles, with at least 2 years in a supervisory or lead capacity.
• Strong understanding of software troubleshooting methodologies and common IT issues.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and CRM platforms.
• Excellent problem-solving, analytical, and diagnostic skills.
• Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Proven leadership and team management abilities.
• Ability to work under pressure and manage multiple priorities.
• A proactive approach to identifying and resolving potential issues.
• This position requires you to be present in our office in Chennai, Tamil Nadu, IN .

• Responding to customer inquiries via phone, email, and chat, troubleshooting technical problems, and providing step-by-step solutions.
• Diagnosing and resolving hardware, software, and network issues for clients.
• Documenting all support interactions, troubleshooting steps, and resolutions in our CRM system.
• Escalating complex issues to senior support staff or relevant technical teams when necessary.
• Creating and updating knowledge base articles and FAQs to empower users and reduce future support requests.
• Providing technical assistance for installations, configurations, and upgrades.
• Gathering customer feedback and reporting recurring issues or product defects to the development team.
• Maintaining a high degree of customer service and technical support professionalism.
• Conducting remote troubleshooting sessions using diagnostic tools.
• Staying updated on product knowledge and industry best practices.
• Assisting with user training sessions when required.

• Lead and manage a team of technical support engineers, providing guidance, training, and performance feedback.
• Oversee the day-to-day operations of the technical support department, ensuring timely and effective resolution of customer issues.
• Develop and implement support policies, procedures, and best practices to enhance customer satisfaction and operational efficiency.
• Manage escalated customer issues, acting as a point of contact for complex technical problems.
• Analyze support ticket trends and customer feedback to identify recurring issues and areas for product improvement.
• Create and maintain comprehensive documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Collaborate with engineering, product management, and sales teams to ensure seamless communication and resolution of customer concerns.
• Monitor and report on key support metrics, such as response times, resolution rates, and customer satisfaction scores (CSAT).
• Identify training needs for the support team and develop and deliver relevant training programs.
• Contribute to the continuous improvement of the customer support experience and the overall product offering.
• Ensure adherence to service level agreements (SLAs) and maintain high standards of service delivery.
• Stay up-to-date with product updates, new features, and industry best practices in technical support.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 4-6 years of experience in technical support or customer service roles, with at least 2 years in a leadership or supervisory capacity.
• Strong understanding of software applications, operating systems, and networking concepts.
• Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Excellent problem-solving, analytical, and troubleshooting skills.
• Exceptional communication, interpersonal, and customer service skills.
• Proven ability to lead and motivate a team in a fast-paced environment.
• Experience in creating and managing knowledge bases and support documentation.
• Ability to manage multiple priorities and work effectively in a hybrid work setting.