108 Technicians jobs in Chennai

HCL Tech

️ Job Title: Printer Support Executive (Night Shift)

Location: (Chennai-Navalur)

Shift: Night Shift

Experience: Minimum 6 months

Notice Period: Immediate or within 30 days

Job Summary:

We are seeking a dedicated and tech-savvy individual to join our IT support team, specializing in Printer Support . The ideal candidate will be responsible for troubleshooting and resolving printer-related issues, ensuring minimal downtime and smooth operations for end-users.

Key Responsibilities:

• Provide first-level support for printer hardware and software issues.
• Install, configure, and maintain printers and multifunction devices.
• Troubleshoot connectivity issues (network and USB printers).
• Monitor printer queues and resolve stuck or failed print jobs.
• Replace consumables (toner, ink, paper) and perform basic maintenance.
• Log and track support tickets using helpdesk tools.
• Escalate unresolved issues to higher-level support when necessary.
• Assist with documentation and user guides for printer usage.

Required Skills:

• Basic understanding of printer hardware and drivers.
• Familiarity with Windows OS and printer settings.
• Good communication skills for chat and call support.
• Ability to work independently and in a team.
• Willingness to work night shifts.

Designation – Technical support Engineer

Work from Office

Graduation is mandatory.

Excellent communication skill is mandatory

Job Responsibilities.

• Handle incoming email or chat activity and process/complete tasks identified in cases received through CRM portal and assigned queues
• Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
• Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
• Adhere to established SLAs, and productivity/performance goals
• Provide world class Customer Support by delivering service in accordance with values
• Perform database searches
• Gain an understanding of the product line and the role .
• Remain empathetic and concerned with resolving the customer’s issue
• Discussing trouble-ticket activity and incidents in face-to-face meetings with team management
• Typing incident notes, compiling reports and troubleshooting Help Desk incidents to resolution
• Handle a high workload and managing the customer expectations

Candidate details:

• Education: Any Graduation/Post Graduation
• Experience: 1 -2 years of working in the call center environment or providing technical support in related fields
• English level: Excellent written and verbal communication skills (90% English fluency)
• Testing: Successfully passing of the technical assessment, the logic exam, typing test, on-site interviews, and drug screening

Skills required:

• Telephone communication skills: Remain empathetic and courteous while chat or email to customers about difficult, time-sensitive issues.
• Excellent time management skills: Be able to work cases in a timely manner and adhere to break/lunch schedules
• Good written communication skills: To be able to document cases accurately
• Multitasking Ability: To work in multiple technical mediums simultaneously while remaining attentive to customer and their concern.

About Digbi Health

We are a team of doctors, software engineers, data scientists, genomic experts, clinicians, and proven business builders focused on empowering over 100 million individuals who struggle under the misguidance of one-size-fits-all chronic care programs, and the stigma of poor self-control while fighting obesity and weight-related inflammatory digestive disorders, skin condition, chronic pain, hypertension, elevated cholesterol & diabetes. 

Making an Impact:

Digbi is a leading value-based, Precision Digital Care Platform for inflammatory insulin, musculoskeletal, gut, and skin comorbidities associated with gut and obesity. The risk of these illnesses varies significantly across ethnicity and gender because they are rooted in the interactions between a person’s gut microbiome, genetics, and lifestyle risk factors. We are the first company that has successfully integrated gut microbiome, genetic, blood, and lifestyle-based risk signals, and provides personalized care for a diverse workforce and their families. 

Our care programs are vetted and paid for by large insurance payers and employers. We are actively pursuing human trials with leading medical schools. Our programs demonstrably deliver superior health outcomes and financial savings to payers and employers.

Our Core Values

• Caring - We’re a caring, innovative digital care company. We care for our members who have entrusted us with the care of their health; We care for each other in the Digbi family 
• Accountable - We are responsible for building care systems that will bend the curve of healthcare cost in the US, while solving the root cause of illnesses vs. mask and manage symptoms.   We act like an owner. So whenever you run into a problem, try to fix things first if you can't, give constructive, actionable feedback. We are a zero whining zone!
• Customers come first - Without customers, we won’t exist and we should always put them first.
• Build antifragility - We want everyone to take risks. We expect people to make mistakes and will support risk-taking as long as they are bound by being ethical and are intended to be in the best interest of shareholders and customers. World-class companies take risks, grow, and get stronger when faced with uncertainty.
• Simplify Simplify Simplify. - Our science is complicated, healthcare is complicated. We make things simple for everyone, products, experiences, and processes.

Responsibilities

• Provide email support, chat support, and occasionally voice support
• Ensure SLAs are met in providing support
• Handle ticketing system
• Reconcile orders with CRM, update CRM, and run reports
• Learn and use systems and tools required to get the data, reports, and solve tickets
• Coordinate with other teams in solving client issues

Required Skills and Qualification 

• Engineering or B, Sc (computers) or equivalent with 1 or 2 years experience
• Experience with CRM and ticketing systems
• Experience with Microsoft Office, Advanced Excel skills
• Excellent communication skills - both written and verbal
• Experience with US client base
• Excellent attention to detail and well-organized.
• Flexibility to increase workload in very busy times

Digbi Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.