48 Technology jobs in Agra
Head of Information Technology
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Position Title: Head of Information Technology (IT)
Department: Information Technology
Location: Banaswadi, Bengaluru
Reports To: VP / Management
Experience Required: Minimum 15 years in IT leadership roles within the retail industry
Role Overview
The Head of IT will be responsible for overseeing and coordinating all IT-related activities for Royaloak Incorporation Pvt. Ltd., ensuring seamless operations across retail outlets, corporate offices, and new store openings (NSOs). The role requires a seasoned IT leader with strong knowledge of Microsoft Dynamics 365 (D365) , retail technology infrastructure, and vendor management, along with the ability to align technology initiatives with business objectives.
Key Responsibilities
1. IT Strategy & Coordination
- Act as the primary coordinator between internal business stakeholders and external IT vendors.
- Oversee the implementation, customization, and maintenance of Microsoft Dynamics 365 across all functional areas.
- Align IT systems and solutions with business needs to support growth and operational efficiency.
2. New Store Opening (NSO) IT Setup
- Coordinate with vendors to ensure timely IT infrastructure readiness for new store launches, including POS systems, networking, and hardware setup.
- Ensure smooth data integration and system synchronization for new locations.
3. Hardware & Software Management
- Oversee procurement, installation, and maintenance of IT hardware (servers, workstations, networking devices, POS systems) and software solutions.
- Ensure proper IT asset management and regular technology upgrades.
4. Vendor & Service Management
- Manage relationships with IT service providers, software vendors, and hardware suppliers.
- Negotiate contracts, monitor service levels, and ensure adherence to agreed timelines and quality standards.
5. IT Support & Troubleshooting
- Oversee resolution of technical issues across all retail and corporate locations.
- Implement best practices for incident management and ensure minimal downtime.
6. Data Security & Compliance
- Ensure robust data security measures, including backups, disaster recovery plans, and compliance with applicable laws and regulations.
- Monitor and enforce IT policies, cybersecurity protocols, and data protection guidelines.
Key Requirements
- Experience: Minimum 15 years in IT leadership roles in the retail industry (multi-location operations preferred).
- Technical Skills: Strong working knowledge of Microsoft Dynamics 365 , POS systems, IT networking, and retail technology infrastructure.
- Vendor Management: Proven ability to coordinate with multiple external partners and ensure timely delivery of IT projects.
- Leadership Skills: Ability to lead cross-functional teams and work collaboratively with business stakeholders.
- Analytical Skills: Strong problem-solving ability and decision-making skills in high-pressure scenarios.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
- Willingness to travel for NSOs and critical IT deployments.
Interested candidates can send in their CV to with the subject line
" Application for Head IT "
Head of Information Technology
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Job Description
Please follow the AVB Invest - Page to stay updated on our current and future job opportunities.
About the Role
We are seeking a visionary Head of Technology to lead and oversee our innovative auto-venture building platform and technology initiatives. This is a full-time, executive role designed for a strategic leader who is passionate about leveraging cutting-edge technology to drive growth, optimize operations, and shape the future of our investment and venture-building ecosystem.
As Head of Technology, you will be at the forefront of developing and implementing advanced tech solutions, managing technical teams, and collaborating closely with product managers, data scientists, and business leaders. Your expertise will help us scale our platform, enhance our AI-driven AutoVentureBuilder, and support impactful ESG-driven investments that empower marginalized communities.
Company Overview
AVB Invest is a pioneering investment holding and fund group operating an advanced Auto Venture Builder platform. Our mission is to deliver exceptional business and technology value through intelligent, data-driven product development, rapid project execution, and venture creation. Our ecosystem includes a vibrant community of co-builders, technologists, and business experts providing real-time insights into project performance, enabling resource reallocation to high-growth opportunities — all delivered 6x faster and more cost-effectively.
Leveraging talent from emerging markets and our proprietary AI, we maximize returns while supporting impactful, ESG-focused investments. We also provide a comprehensive ERP system to facilitate scalable growth and seamless project execution.
Our commitment extends to empowering underserved communities—helping youth, unemployed individuals, seniors, women, minorities, veterans, and marginalized groups acquire new skills for better employment, entrepreneurship, and meaningful contributions to society.
Key Responsibilities
- Lead the development and execution of the company’s technology strategy aligned with business goals.
- Oversee the architecture, development, and maintenance of our AutoVentureBuilder platform and other core technologies.
- Drive innovation through AI and emerging tech to improve platform performance and scalability.
- Build and manage a high-performing technical team, fostering a culture of excellence and continuous improvement.
- Collaborate with product managers, business units, and external partners to deliver impactful solutions.
- Ensure robust cybersecurity, data privacy, and compliance standards.
- Support sales, marketing, and business development initiatives with technical expertise.
- Stay abreast of technological advancements to keep the company at the forefront of the industry.
Qualifications
- Proven experience in leading technology teams and developing scalable platforms.
- Strong strategic thinking with a track record of implementing innovative tech solutions.
- Expertise in AI, data analytics, cloud computing, and enterprise software.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to work in a dynamic, fast-paced environment and manage remote teams.
- Passion for impact-driven investments and ESG principles.
Join Us
Follow our page to learn more about our vision and upcoming opportunities. To explore this role further or to become part of our innovative community, visit us at
Information Technology Support Analyst
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Indence Health is a full-service consultancy firm specializing in healthcare and life sciences. Our practice areas include Health Economics, Market Access, Real World Evidence, Competitive Intelligence, and Medical Affairs. We support pharmaceutical, biopharmaceutical, emerging biotech, and medical device companies in product development, market access, and effective management of product life cycles. Our team of researchers, health economists, writers, and consultants ensure high-quality and consistent results. Founded with the vision of leveraging technology, our team has over thirty years of experience across med-tech, pharmaceutical, and HEOR consulting.
Role DescriptionThis is a full-time, on-site role for an Information Technology (IT) Support Specialist located in Kolkata. The IT Support Specialist will be responsible for providing technical assistance, troubleshooting desktop computers, and managing help desk activities. The role will also involve ensuring the security and integrity of the organization’s IT infrastructure, implementing cybersecurity best practices, and supporting collaborative tools like Microsoft Teams and Microsoft 365 to enhance operational efficiency.
Key Responsibilities· Provide end-user technical support for hardware, software, and networking issues.
· Manage help desk operations, including ticket logging, prioritization, and resolution.
· Proactively monitor and maintain IT systems, ensuring optimal performance and minimal downtime.
· Implement and maintain IT security measures, including phishing email detection, malware prevention, and secure configuration of devices and networks.
· Conduct awareness sessions on cybersecurity threats, such as phishing, social engineering, and data breaches, for staff members.
· Support and optimize collaboration tools including Microsoft Teams, SharePoint, and Microsoft 365 Co-pilot to improve productivity.
· Maintain secure backups and disaster recovery protocols.
· Collaborate with cross-functional teams to ensure IT policies and standards are aligned with compliance and healthcare data privacy requirements.
· Bachelor’s degree in information technology, Computer Science, or a related field.
· Relevant certifications in IT support, cybersecurity (e.g., CompTIA Security+, Microsoft 365 Certified), or related fields are a plus.
· Strong skills in technical support, troubleshooting, and help desk management.
· Experience with desktop computers, IT systems, and secure IT infrastructure management.
· Working knowledge of Microsoft Teams, Microsoft 365, and Copilot features.
· Awareness and practical knowledge of cybersecurity best practices, including phishing prevention, endpoint protection, and network security protocols.
· Excellent problem-solving and communication skills, with the ability to train non- technical staff on IT tools and security awareness.
· Ability to work independently and collaboratively in a team environment.
Benefits· Hybrid work mode
· Weekend off
· Health Insurance
· Employee Provident Fund
Information Technology Project Coordinator
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Please see the job description:
Job Description - Project Coordinator (Tech Dispatch Project)
Job Title
Project Coordinator - Tech Dispatch Project
Department: IT Services
Location: Remote
Reports To: Project Manager / Service Delivery Manager
Job Type: Full-time
Job Summary
We are seeking a detail-oriented and proactive Project Coordinator to support and manage day-to-day operations of our
Tech Dispatch Project. The coordinator will serve as the central point of communication between clients, technicians,
and internal teams to ensure timely dispatch, execution, and completion of field service activities across multiple
locations.
Key Responsibilities
- Coordinate the scheduling and dispatch of field technicians for onsite IT service requests, installations, and
maintenance activities.
- Act as the primary liaison between clients, internal teams, and field staff to ensure service expectations are met.
- Track and monitor ongoing dispatch requests to ensure timely resolution and SLA compliance.
- Manage project documentation including work orders, site completion reports, timesheets, and escalation logs.
- Maintain and update dispatch trackers, project schedules, and daily reports using tools such as Excel, Google Sheets,
or a project management platform.
- Assist in onboarding new technicians and maintaining their availability, skill sets, and region mapping.
- Identify potential scheduling conflicts, resource shortages, or risk areas and escalate as needed.
- Participate in client calls and internal reviews to report project progress, KPIs, and performance metrics.
- Collaborate with the accounts/billing team to ensure proper documentation is shared for invoicing.
- Support the Transition or Operations Team during the initial phase of new projects or expansions.
Required Skills & Qualifications
- Bachelor's degree in IT, Business Administration, or related field.
- 2-4 years of experience in project coordination or service delivery, preferably in IT dispatch or field services.
- Strong organizational and multitasking abilities with excellent attention to detail.
- Proficient in MS Excel, MS Teams, Outlook, and project management tools like Asana, Trello, or ServiceNow.
- Strong verbal and written communication skills.
- Ability to work under pressure and handle multiple service tickets in parallel.
- Understanding of IT hardware (desktops, printers, network devices) is a plus.
Preferred Qualifications
- Prior experience coordinating technicians across multiple regions (especially remote/rural sites).
Job Description - Project Coordinator (Tech Dispatch Project)
- Experience with ticketing tools like Zendesk, Freshdesk, or similar.
- Knowledge of SLAs, KPIs, and field service metrics.
- Familiarity with Service Delivery or ITIL processes.
Working Hours
- Flexible to work in shifts (if required) to support technicians in different time zones.
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