39 Technology jobs in Agra
Information Technology Support Specialist
Agra, Uttar Pradesh
SISL Global
Posted 1 day ago
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Job Description
Job Description -
- C1-level proficiency in German (spoken and written).
- Good Business English skills (spoken and written).
- 2-3 years of experience in Remote technical support roles (L1/L2 preferred).
- Experience with remote technical support to end-users, troubleshooting and resolving hardware, software, and network issues on laptops, desktops, and mobile devices
- Good understanding of Windows operating systems, MS Office suite, basic networking, and common business applications.
- Familiarity with ITSM or ticketing systems (e.g., ServiceNow, Remedy, etc.).
- Excellent interpersonal and customer service skills; ability to communicate technical information to non-technical users.
- Strong problem-solving skills and the ability to work independently and as part of a distributed team.
- Experience supporting enterprise clients or working in a multilingual, multicultural environment will be an advantage
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