21 Technology jobs in Aizawl

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focussed and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Job Description

• Core Technical Skills: Hands on experience (At least 6-8 years) in executing and delivering audits/assurance engagements (At least in 2-3 areas) of IT General Controls around Applications, Database, Operating Systems, Middleware, Networks, IT Application Controls, IT Attestation (SOC1SOC 2 etc.), IT Regulatory Compliance, Third Party Risk Assurance etc.
• Possesses extensive experience in IT Audit, IT Risk & Control Assurance space
• Prior experience in client facing / account management roles
• Exposure to business development in consulting (Pre-sales support, proposals, RFP responses)
• Possess strong domain knowledge, understanding of business processes and possible risks in operations of at least two industry sectors
• Consistent display of leadership skills
• Have experience in process consulting/ internal audit/ risk consulting at a project manager level role
• Strong analytical and problem solving skills.
• Strong written and verbal communication skills
• Ability to work well in teams
• Ability to work under pressure – stringent deadlines and tough client conditions which may demand extended working hours
• Willingness to travel within India or abroad for continuous long periods of time
• Demonstrate integrity, values, principles, and work ethic and lead by example.

Equal Opportunity Employer KPMG India:

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

About Business Unit:

At the core of all that Epsilon does is a team that sets the foundation of our IT infrastructure. The team drives innovation and efficiency through pioneering technology across Epsilon's platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments. By adopting the newest technologies, such as Cloud, Automation, and Artificial Intelligence, the team is at the front of redefining our digital business and capturing new opportunities.

SUMMARY:

We are seeking a seasoned and forward-thinking Director of Infrastructure Delivery to lead our global infrastructure design teams. This role is pivotal to our global transformation journey — shifting from traditional infrastructure management toward a modern, DevOps-centric, cloud-native delivery model. Understanding flows of Data Center to Cloud and Data Center to Data Center Migrations is a plus.

The ideal candidate will possess deep technical knowledge of both legacy and emerging infrastructure platforms, combined with proven leadership in managing globally distributed teams. This individual will be responsible for delivering reliable, scalable, and secure infrastructure services while modernizing operations to support product engineering, platform automation, Operational SRE and business agility.

Participates in ongoing integrated project activities including feasibility studies, scope, timeline, task list, and workflow of projects. Designs, implements, and performs designated tasks from the product sprints requiring extended services that includes design, working solutions on infrastructure solutioning, provisioning and orchestration. Own the technical engagement and ultimate success around integrated implementation projects and having deep expertise in the Cloud and On-prem technologies.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Lead and mentor a team of infrastructure leads, engineers and service owners across global teams.
• Drive alignment with global IT strategy focused on automation, scalability, and cloud native architecture.
• Represent infrastructure delivery in global planning and governance forums.
• Ensure availability, reliability, and performance of on-premises and cloud-hosted infrastructure platforms.
• Own and improve SLAs and KPIs regarding design, deployment, transition to manage, decommission, incident response, problem management, and change control processes.
• Champion operational (SRE) enablement, compliance (including SOX/PCI), and security best practices.
• Lead the transformation from legacy systems (e.g., traditional VMs, storage, monitoring) to modern infrastructure (e.g., serverless, container platforms, SaaS/PaaS).
• Support DevOps toolchain integration and Infrastructure as Code (IaC) adoption by developing and maintaining IaC templates and scripts using tools such as Terraform, Ansible AWX, AWS CloudFormation to automate provisioning, configuration, and management of cloud resources to ensure consistency and repeatability.
• Foster a high-performing, engaged, and continuously learning team culture by guiding skill development and succession planning aligned with modern infrastructure capabilities.
• Manage workload balancing, shift planning, and collaboration across geographies.
• Working experience of installation, configuration and maintenance, design, deployment, monitoring, develop, upgrade and support of on premise and cloud infrastructure by automation.
• Day-to-day management and continued evolution of STS infrastructure and design capabilities. Collaborates with fellow IT leaders to create an environment where knowledge and insights can be used and exchanged.

Qualifications

• 15+ years of experience in IT infrastructure operations, with at least 5 years in leadership roles managing global or regional teams.
• 5+ year experience working within a public cloud environment. Must have a good understanding of cloud platforms (AWS, Azure, or GCP).
• Must have experience with traditional data center infrastructure (storage, compute, network, backup, monitoring).
• Previous experience implementing container strategies, i.e. Kubernetes, Docker, EKS, ECS, GKS.
• Hands-on familiarity with DevOps principles, CI/CD pipelines, and infrastructure automation (Terraform, Ansible, etc.).
• Proven track record of leading modernization initiatives, including DevOps support, automation including CI/CD/CM, SRE facilitation and tool rationalization.
• Experience managing compliance frameworks (SOX, PCI, ISO) and high-security environments. Configuring and supporting the implementation & maintenance security tools.
• Previous experience working with Agile Development Practices (SDLC / Agile / Scrum methodologies).
• Good communication, people management, and stakeholder engagement skills.
• Strong analytical and decision-making abilities in a complex, fast-paced environment.
• Ability and willingness to be hands-on when needed.
• Developing and updating business continuity and disaster recovery protocols.
• Knowledge of emerging technologies, related to infrastructure (i.e. network, data center, hardware, software) and the standard methodologies.
• Hands-on experience using the tools and techniques to debug problems within the full stack.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Relevant certifications (AWS/Azure Architect, ITIL, PMP) are a plus.

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon has a core set of 5 values that define our culture and guide us to bring value for our clients, our people and consumers. We are seeking candidates that align with our values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

YOUniverse. A work-world with you at the heart of it!

At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do.

Take a trip to YOUniverse and explore our unique benefits, here

Epsilon is an Equal Opportunity Employer.

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.

Job Summary

We are seeking a skilled IT Support Engineer with 4 years of experience to provide comprehensive IT support across systems, networks, servers, and cloud platforms. The role involves managing day-to-day IT operations, troubleshooting complex issues, ensuring security compliance, and supporting business applications and user needs, including automation and CI/CD pipelines using Azure DevOps .

Key Responsibilities

• System & User Support
• Provide end-to-end support for desktops, laptops, printers, and mobile devices.
• Manage user onboarding, offboarding, and access controls (Active Directory, Intune, O365).
• Troubleshoot hardware, OS, and application issues.
• Networking & Infrastructure
• Configure, manage, and troubleshoot firewalls, routers, and switches.
• Maintain and monitor network security and connectivity.
• Support VPN, Wi-Fi, and remote access solutions.
• Server & Application Support
• Manage and maintain Windows Servers, Exchange, and SharePoint environments.
• Perform backup and recovery operations using Veeam.
• Support SQL Server databases (basic administration, backup, monitoring).
• Cloud & Security
• Administer Microsoft 365 (O365, Teams, OneDrive, SharePoint Online).
• Manage Azure services including Intune, Azure AD, Defender, and Azure DevOps (pipelines, repos, artifacts, boards) .
• Build and maintain CI/CD pipelines in Azure DevOps for automation, testing, and deployment.
• Monitor and enhance security posture to comply with CMMC and ISO 27001 standards.
• Compliance & Documentation
• Maintain IT documentation, SOPs, and asset registers.
• Ensure compliance with organizational IT security policies and international standards.
• Assist with internal and external IT audits.

Required Skills & Experience

• Technical Expertise
• Strong knowledge of firewalls, routers, and switches .
• Experience with Windows Server administration and Active Directory .
• Hands-on with Microsoft 365 (O365, Exchange, SharePoint) .
• Experience in backup solutions (Veeam) .
• Familiarity with SQL Server management.
• Proficient in Azure Intune, Azure AD, Defender, and Azure DevOps (CI/CD pipelines) .
• Networking & Security
• Proficiency in network troubleshooting and monitoring tools .
• Understanding of VPNs, DHCP, DNS, TCP/IP, VLANs .
• Knowledge of CMMC, ISO 27001, and security best practices .
• Soft Skills
• Strong problem-solving and analytical skills.
• Ability to prioritize and manage multiple tasks.
• Excellent communication and documentation skills.

Customer-first mindset with proactive support approach.

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: DevOps Engineer Expert (bonus)
• CompTIA Network+ or Security+
• ITIL Foundation (optional but a plus)
• Veeam Certified Engineer (VMCE)

Overview: IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers’ environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service.

Schedule

• 9am - 5pm EST
• Monday to Friday
• Fully remote

Experience

• 2 years (minimum) in a technical support role
• Experience providing customer support
• Experience in 24x7x365 Managed Services preferred
• Experience using ITSM and Monitoring toolsets

Qualifications, Education, and Training

• High school diploma required; college degree strongly preferred
• Microsoft Teams: 2 years (Required)
• Microsoft 365: 2 years (Required)
• Windows: 2 years (Required)
• Google IT Support Professional (Preferred)
• CompTIA A+, Network+, Security+ (Preferred)
• Microsoft MTA (Preferred)
• ITIL v4 Foundation (Preferred)
• Mac OS: 2 years (Preferred)

Skills

• Highly analytical thinker and troubleshooter
• Detail oriented with excellent documentation and communication skills
• Self-motivated, passionate about technology, with the desire to learn new things
• Ability to use and troubleshoot Microsoft Windows, Office, Office365, and macOS
• Foundational understanding of operating systems and servers, both physical and virtual.
• Experience working with active directory to perform basic tasks, such as user creation and password resets

Responsibilities

• Triage tickets per specified severity levels
• Refer/ escalate customer issues to the appropriate level of support, as needed
• Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
• Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems
• Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
• Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs)
• Perform account management services – User Account creates/disables/terminations/name changes, etc.
• Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
• Distribute scheduled reports to customers as required
• Supporting end-users by diagnosing and resolving computer hardware, network, and application issues
• Assist with cross-training of other team members, as needed
• Perform other tasks as assigned by management

Benefits:

• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Department: Managed Services

Project Coordinator (Banking)

– Immediate Start

Must be able to start within 1 week of offer.

We’re supporting a leading financial services company that’s delivering large-scale banking transformation projects. They’re now hiring a Project Coordinator to provide administrative and coordination support across critical workstreams.

This is a hands-on role where you’ll keep projects on track by managing schedules, documentation, risks, and governance reporting. You’ll be the link between business, technology, and compliance teams, making sure deadlines are met, updates flow smoothly, and nothing slips through the cracks.

This is an urgent hire. The client is moving fast on interviews and decisions. Only candidates who are immediately available (within 1 week of offer) and have banking project coordination experience will be considered.

What You’ll Be Doing:

• Coordinating project activities, schedules, and meetings; managing calendars and logistics.
• Maintaining trackers, reports, and governance-ready documentation.
• Monitoring milestones, risks, issues, and change logs.
• Liaising with stakeholders across business, IT, and compliance.
• Supporting UAT planning, issue tracking, and leadership reporting.
• Ensuring adherence to banking procedures, internal controls, and compliance standards.

What They’re Looking For:

• 3–5 years’ experience as a Project Coordinator in a banking environment.
• Strong organisation, multitasking, and communication skills.
• Proficiency with MS Office and project management tools.
• Experience producing documentation, trackers, and reports.
• Ability to manage competing priorities across cross-functional teams.
• Familiarity with Appian or IT project environments is a plus (not required).

Why This Role:

You’ll be working on major banking transformation programmes, where attention to detail and reliable coordination directly impact delivery. Fully remote, aligned to the GCC working week and hours, with the chance to grow your skills across project governance, reporting, and stakeholder management.

Next Steps:

Job Overview: We are looking for a full-time, remote IT Operations Analyst to join our Managed Service Provider (MSP) team. In this role, you will be responsible for providing 24/7 monitoring and management of client server, network, and security systems. You will act as the first line of defense in detecting, troubleshooting, and resolving issues that affect system performance and security. This position involves working with multiple technologies, addressing technical incidents, performing routine maintenance tasks, and ensuring that client environments remain secure, optimized, and compliant with industry standards.

Location: Bengaluru, India (Remote)

Schedule:

• Monday to Friday
• 40 hours per week
• Day Shift
• Night Shift
• Weekend Availability*

Experience:

• Server: 2 years (Required)
• Monitoring: 2 years (Required)
• IT Support: 2 years (Required)

Key Responsibilities:

1. Server Operations & Management:

• Monitor Server Health: Continuously monitor the health and performance of client servers, both physical and virtual, including CPU, memory, disk space, and network utilization.
• Patch Management: Manage and apply operating system and application patches in a timely manner to mitigate security vulnerabilities and ensure system stability.
• Troubleshooting: Quickly diagnose and resolve issues related to server functionality, performance degradation, or hardware failures.

2. Network Operations & Management:

• Network Monitoring: Monitor client networks, including routers, switches, firewalls, and VPNs, ensuring optimal performance and minimal downtime.
• Incident Response: Respond to network issues such as outages, slow performance, or security threats, applying appropriate mitigation strategies.

3. Security Operations & Incident Management:

• Security Monitoring: Use security tools (SIEM, IDS/IPS, endpoint security) to monitor security incidents such as malware, unauthorized access, or vulnerabilities.
• Incident Detection & Response: Identify, investigate, and respond to security incidents, following established protocols to mitigate risks and minimize impact.
• Patch & Vulnerability Management: Ensure timely security patching and remediation of vulnerabilities across client networks, servers, and endpoints.

4. Monitoring & Alert Management:

• Proactive Monitoring: Use monitoring tools to identify and address performance or security issues before they impact end users.
• Alert Management: Manage and triage alerts, ensuring critical issues are resolved swiftly while non-critical items are handled within acceptable timeframes.
• Escalation Procedures: Follow proper escalation procedures for incidents that cannot be resolved within the NOC/SOC team, ensuring issues are addressed by appropriate teams or management.

5. Documentation & Reporting:

• Incident Documentation: Accurately document all incidents, issues, and resolutions within the ticketing system for future reference and tracking.
• Client Reporting: Generate regular reports on system performance, security status, and incident resolution for clients, providing recommendations for improvements or optimizations.
• Knowledge Base Maintenance: Contribute to the knowledge base by documenting common issues, troubleshooting steps, and best practices to improve internal efficiency.

6. Service Continuity:

• Backup Monitoring: Ensure regular backups are being performed for client systems and that recovery procedures are tested and documented.

7. Client Collaboration & Support:

• Client Communication: Provide clear and timely updates to clients about system performance, incidents, and resolution status.
• Collaboration with Internal Teams: Work closely with other MSP teams (e.g., support, engineering, security) to resolve complex issues and implement client solutions.
• Proactive Recommendations: Suggest improvements to client systems and security posture, enhance performance, scalability, and protection.

Qualifications, Education, Certification Requirements:

• Associate's Degree in Computer Science, Information Technology, Cybersecurity, or a related field, or equivalent professional experience.
• Relevant certifications such as: CompTIA Network+, CompTIA Security+, Microsoft Certified Solutions Associate (MCSA), or Certified Information Systems Security Professional (CISSP) are a plus.
• Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator) are beneficial.

Experience:

• 2+ years of experience in a SOC/NOC, systems administration, or IT support role, preferably in a managed service provider (MSP) environment.
• Experience with server management (Windows, Linux), network devices (firewalls, routers, switches), and security tools (SIEM, IDS/IPS, endpoint protection).
• Hands-on experience with cloud services (AWS, Azure) and virtual environments (VMware, Hyper-V) is a plus.

Skills & Competencies:

• Technical Knowledge: Strong understanding of server management, network protocols (TCP/IP, DNS, DHCP), and security measures.
• Security Awareness: Familiarity with security threats, vulnerabilities, and mitigation strategies.
• Troubleshooting Skills: Ability to identify, analyze, and resolve complex technical issues quickly and effectively.
• Analytical & Detail-Oriented: Strong analytical skills with a focus on accuracy and attention to detail.
• Communication: Excellent communication skills, both verbal and written, to interact effectively with clients and internal teams.
• Customer Service Orientation: Strong client-facing skills, providing timely updates and ensuring high level of customer satisfaction.
• Time Management: Ability to handle multiple priorities and manage time efficiently in a fast-paced environment.

Benefits:

• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Job Title: ServiceNow ITAM (HAM/SAM) Implementation Specialist

Job Summary:

We are seeking a skilled ServiceNow HAM/SAM Implementation Specialist to manage and optimize our IT asset lifecycle using the ServiceNow platform. The ideal candidate will have experience implementing and maintaining ServiceNow Hardware Asset Management and Software Asset Management modules, ensuring compliance, cost optimization, and efficient asset tracking.

Key Responsibilities:

Hardware Asset Management (HAM):

• Implement and maintain the ServiceNow HAM module.
• Manage asset lifecycle from procurement to disposal, ensuring accurate tracking of hardware assets.
• Establish workflows for asset requests, approvals, deployments, and returns.
• Maintain an accurate Configuration Management Database (CMDB) for hardware assets.
• Develop asset audit processes to ensure data accuracy and compliance.

Software Asset Management (SAM):

• Configure and maintain the ServiceNow SAM module.
• Track and manage software licenses, subscriptions, and usage across the organization.
• Ensure compliance with software licensing agreements and avoid audit risks.
• Optimize software spending by identifying unused licenses and ensuring efficient allocation.
• Generate compliance and usage reports for stakeholders and audits.

General Responsibilities:

• Competent in creating and managing ITAM/ITOM dashboards, KPIs, and reporting.
• Contribute and advocate Process design for Global Asset Management aligned with industry framework and best practices.
• Collaborate with cross-functional teams to gather requirements and implement asset management process & solutions.
• Monitor and resolve integration issues with other IT systems.
• Design and maintain dashboards and reports for hardware and software assets.
• Provide training and support to end-users on HAM/SAM processes and tools.
• Stay updated on ServiceNow features and best practices for HAM and SAM.

Qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).

Experience:

• 5-7 years of experience in IT Asset Management.
• Hands-on experience with ServiceNow HAM and SAM processes & modules
• Knowledge of ITIL processes, especially asset and configuration management.
• Experience with CMDB configuration and management.

Skills and Competencies:

• Create and manage custom scripts, workflows, and integrations using JavaScript and other relevant languages.
• Implement and configure SAM and HAM modules to meet organizational needs.
• Integrate ServiceNow with external systems via REST, SOAP, JDBC, and other technologies
• Strong understanding of software licensing models (e.g., perpetual, subscription, SaaS).
• Proficiency in ServiceNow administration, including workflow configuration and customizations.
• Analytical mindset with strong problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to prioritize tasks and manage time effectively.

Certifications (Preferred):

• ServiceNow Certified Implementation Specialist – HAM or SAM.
• ITIL Foundation Certification.
• Certified Asset Management Professional (CAMP) or similar.