582 Test Managers jobs in Mumbai

• Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality such as quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process. This includes the development and execution of Monitoring and Testing for controls, such as control design assessment, design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to assess the effectiveness of key controls designed to address defined risks.

Responsibilities:
- Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
- Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
- Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
- Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
- Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
• Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
- Stay up-to-date with the latest quality assurance testing tools and strategies
- Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk
- Management
- Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
- Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
- Support to ensure that risk and control responsibilities and accountabilities are embedded within Central Testing Utility
- Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures.
- Identify any monitoring breaks and suggest enhancements
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
- Qualifications:
- Minimum of 10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
- Ability to identify, measure, and manage key risks and controls.
- Strong knowledge in the development and execution for controls.
- Proven experience in control related functions in the financial industry.
- Proven experience in implementing sustainable solutions and improving processes.
- Understanding of compliance laws, rules, regulations, and best practices.
- Understanding of Citi's Policies, Standards, and Procedures.
- Strong analytical skills to evaluate complex risk and control activities and processes.
- Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
- Strong problem-solving and decision-making skills
- Ability to manage multiple tasks and priorities.
- Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.
- Strong experience in risk and control, supervision, quality assurance/ control and monitoring processes.
- In-depth subject matter expertise of technology and data processes and risks.
- Experience in data remediation activities.
- Ability to demonstrate critical thinking and lean towards solutioning.
- Knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.
- Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs.
- Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions.
- Well-developed listening skills and ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters.
- Excellent oral and written communication skills and strong ability to engage at different levels of organization, in particularly senior management.
- Demonstrate ability to assess and contribute to the content of key risk and control reporting and provide clear, timely and concise status updates to senior management.
- Education:

Bachelor's/University degree, Master's degree preferred

Technology & Business Enablement (T&BE) empowers Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi's strategy by providing technical solutions and infrastructure across the firm.

T&BE is responsible for the technology and infrastructure colleagues use, defending the firm from cyber-attacks, and processing every loan, transaction, trade, and customer request that comes into the firm. Our teams re-engineer the client and partner experience to deliver excellence through secure, reliable and controlled services, focused on making Citi a simpler bank that is easier to work and do business with. Another critical component of T&BE is the Enterprise Data Office which is responsible for overseeing Citi's Data strategy and implementation. This includes driving consistent standards and capabilities for enterprise data management.

Within T&BE, the Chief Operating Office (T&BE COO) drives a strong focus on risk and controls, compliance and value across T&BE organization and oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Technology, as well as Business Execution for our Technology, and Foundational Services functions.

The T&BE Quality Assurance (QA) function sits within T&BE COO organization and is responsible to provide independent and objective assessment on the effectiveness, quality and timeliness of the remediation of high severity issues and Transformation regulatory commitments across T&BE globally. This is a role reporting to the Issue Quality Assurance Director based in Singapore.

Key Responsibilities:

• Manage and deliver assigned QA portfolio to ensure on-time and quality execution of QA reviews in conformance with T&BE QA procedure.
• Design and execute T&BE QA reviews/assessments to provide independent assurance/check and challenge on the design and operating effectiveness and sustainability of the remedial actions (controls / one-time remediations) implemented to address high severity issues/Transformation regulatory comments at a global or regional level.
• Support high severity issue and Transformation regulatory commitment owners towards effective and on-time remediation.
• Facilitate and lead in-depth analysis for identified QA concerns, gain agreement on planned actions, and provide strategic remediation paths for key issues.
• Support T&BE QA management to substantiate, follow up and escalate concerns timely and consistently.
• Support T&BE QA Director (QAD) and QA lead in fostering a strong partnership across T&BE, Global Business Risk and Controls, 2nd, and 3rd line functions to drive accountability and ownership to deliver on remediation activities.
• Support T&BE QA management to escalate concerns timely, consistently and at the right levels by contributing to senior management reporting.
• Be proactive and self-motivated in driving quality, timely reviews/assessments end-to-end, managing risks / issues, and taking corrective action as necessary to meet review deadlines.
• Ability to manage multiple competing priorities and meet strict deadlines, both internal and external (e.g., regulators).
• This is a global role and involves interaction with stakeholders across APAC, EMEA and NAM. Work timings accordingly will remain flexible.

Qualifications:

• Strong experience in risk and control, supervision, quality assurance/ control and monitoring processes.
• In-depth subject matter expertise of technology and data processes and risks.
• Experience in data remediation activities.
• Ability to demonstrate critical thinking and lean towards solutioning.
• Knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.

• Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs.

• Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions.

• Well-developed listening skills and ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters.
• Excellent oral and written communication skills and strong ability to engage at different levels of organization, in particularly senior management.
• Demonstrate ability to assess and contribute to the content of key risk and control reporting and provide clear, timely and concise status updates to senior management.

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Job Family Group:

Controls Governance & Oversight

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Job Family:

Quality Assurance, Monitoring & Testing

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Time Type:

Full time

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Most Relevant Skills

Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.

-

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.

Description

Technology & Business Enablement (T&BE) empowers Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing technical solutions and infrastructure across the firm. T&BE is responsible for the technology and infrastructure colleagues use, defending the firm from cyber-attacks, and processing every loan, transaction, trade, and customer request that comes into the firm. Our teams re-engineer the client and partner experience to deliver excellence through secure, reliable and controlled services, focused on making Citi a simpler bank that is easier to work and do business with. Another critical component of T&BE is the Enterprise Data Office which is responsible for overseeing Citi’s Data strategy and implementation. This includes driving consistent standards and capabilities for enterprise data management. Within T&BE, the Chief Operating Office (T&BE COO) drives a strong focus on risk and controls, compliance and value across T&BE organization and oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Technology, as well as Business Execution for our Technology, and Foundational Services functions. The T&BE Quality Assurance (QA) function sits within T&BE COO organization and is responsible to provide independent and objective assessment on the effectiveness, quality and timeliness of the remediation of high severity issues and Transformation regulatory commitments across T&BE globally. This is a role reporting to the Data Quality Assurance Director based in London, Mumbai or New York

Key Responsibilities : 

• Manage and deliver assigned QA portfolio to ensure on-time and quality execution of QA reviews in conformance with T&BE QA procedure.

• Design and execute T&BE QA reviews/assessments to provide independent assurance/check and challenge on the design and operating effectiveness and sustainability of the remedial actions (controls / one-time remediations) implemented to address high severity issues/Transformation regulatory comments at a global or regional level.

• Support high severity issue and Transformation regulatory commitment owners towards effective and on-time remediation.

• Facilitate and lead in-depth analysis for identified QA concerns, gain agreement on planned actions, and provide strategic remediation paths for key issues.

• Support T&BE QA management to substantiate, follow up and escalate concerns timely and consistently.

• Support T&BE QA Director (QAD) and QA lead in fostering a strong partnership across T&BE, Global Business Risk and Controls, 2nd, and 3rd line functions to drive accountability and ownership to deliver on remediation activities.

• Support T&BE QA management to escalate concerns timely, consistently and at the right levels by contributing to senior management reporting.

• Be proactive and self-motivated in driving quality, timely reviews/assessments end-to-end, managing risks / issues, and taking corrective action as necessary to meet review deadlines.

• Ability to manage multiple competing priorities and meet strict deadlines, both internal and external (, regulators).

• This is a global role and involves interaction with stakeholders across APAC, EMEA and NAM. Work timings accordingly will remain flexible.

Qualifications : 

10+ years of experience.

• Extensive experience in data management, risk and control, supervision, issues management QA / control and monitoring processes.

• Specific subject matter expertise regarding data solutions including lineage, architecture and authoritative data sources, etc., data management, data governance, and risk and control disciplines within Data and/or Technology processes.

• Ability to effectively drive and lead change in an organization with Citigroup’s size.

• Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.

• Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs.

• Comprehensive knowledge and understanding of strategic elements of financial, operational, technical, and regulatory environment across the company.

• Experience in regulatory data remediation activities.

• Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions.

• Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters.

• Superior oral and written communication skills, and in particular ability to articulate and influence senior stake holders.

• Strong leadership skills and demonstrated experience with a proven track record in driving positive and sustained change.

• Proven record of effective communication with regulatory bodies and awareness of relevant banking regulation and supervisory expectations.

• Ability to lead by example, strong influential and interpersonal skills, used to deliver results and push the organization agenda in a complex environment.

• Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization.

Education : 

Bachelor's/University degree, Master's degree preferred.

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Most Relevant Skills

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Job Description

The Investment Services Testing team performs operational effectiveness testing of internal controls on behalf of the First Line of Defense for the Investment Services business to support Business Risk Management in assessing and continuously improving the bank’s control environment. This role is to evaluate and test internal controls and apply risk based assurance skills to Investment Service Business globally on behalf of the BRM team.

The ideal candidate has some experience in a multinational financial services company performing work in a general risk management or control and process assessment environment (e.g. SOX, SOC, Internal Audit). They will ideally possess a good working knowledge and experience in performing walkthroughs and employing common control testing concepts, such as population identification and sampling, performing and documenting testing, identifying exceptions and the respective root causes as well as presenting issues to applicable parties. Some familiarity with any aspects of securities trading, asset management, custody banking, or fund services would be beneficial but is not essential.

Requirements

Qualifications & Expereince:

1. Quality Assurance Leadership:

• Develop, implement, and manage the factorys quality management system (QMS) in accordance with industry standards (e.g., ISO 9001).
• Lead the quality team, including quality engineers, inspectors, and technicians, to ensure consistent application of quality procedures.
• Establish quality objectives and key performance indicators (KPIs), and regularly report on performance.

2. Process Improvement:

• Identify areas for improvement in the production process through data analysis and feedback from internal and external sources.
• Lead and facilitate continuous improvement initiatives using Lean, Six Sigma, or other methodologies.
• Implement corrective and preventive actions to address quality issues and ensure they do not recur.

3. Inspection and Testing:

• Oversee the inspection and testing of raw materials, in-process components, and finished products to ensure compliance with specifications.
• Develop and maintain standard operating procedures (SOPs) for quality control processes.
• Ensure proper calibration and maintenance of inspection and testing equipment.

Location: Thane, Maharashtra

Job Description:

We are hiring a QA Manager with 8–14 years of experience in industrial/structural projects.

Responsibilities:

• Lead QA/QC activities for civil and structural works
• Implement quality systems and ensure compliance with standards
• Conduct inspections, audits, and reporting

Requirements:

• B.Tech / Diploma in Civil or Mechanical Engineering
• 8–14 years of QA/QC experience in industrial/infra projects
• Strong knowledge of QA procedures, ITPs, and codes

Note: Only relevant candidates should apply.

Job Type: Full-time

Pay: ₹400, ₹680,000.00 per year

Work Location: In person

Role Summary

Site Lead for all Quality Control activities and localisation support activities. Responsible to

oversee operations and products (Raw Materials, intermediates, and Final) are meeting customer and industry standards / requirements.

Internal contacts:

External contacts: -

RESPONSIBILITIES:

First point of contact / site champion accountable for customer QP (Quality Product) complaint investigation and communications. Responsible to engage anyone necessary at the site to resolve, correct, and to prevent reoccurrence of the Quality Product Complaint.

Drive department compliance with environmental, health and safety standards and performance.

Responsible for implementation of Corporate Quality Strategy and policies at the site through indirect reporting to Corporate QA.

Ensure that leading / lagging targets, objectives & KPI performance is achieved.

Ensure all QC activity/tasks are value-assessed, prioritized, in alignment with corporate, plant, and department objectives, deliverables.

Ensure resources are optimally staffed to ensure all priorities are addressed in an efficient and timely manner.

Lead with excellence in the oversight of Operation/capital Expenses for his/her department in an intentionally controlled and proficient manner with a continuous improvement mindset.

Testing capability development/upgradation based on business need.

Accountable for the NCM and Corrective Action Processes for the QC lab, and ensure they are prioritized and progressing without delays.

Support unit/plant operations and corporate initiatives with QC personnel, time, and resources.

Lead and develop self-directed work teams in all areas of influence by coaching, enabling, developing, and mentoring all direct reports.

Empower and encourage direct reports to make calculated and well-informed data-based decisions on a regular interval through one-on-one interactions.

Actively spend time in the lab observing, encouraging, and leading the use of CI tools/methodologies.

Accountable to conform and comply with all QA, HSES policies and procedures

REQUIREMENTS (education, experience, competencies and specific job requirements):

Required Expertise / Knowledge / Skills

Role Summary

Site Lead for all Quality Control activities and localisation support activities. Responsible to

oversee operations and products (Raw Materials, intermediates, and Final) are meeting customer and industry standards / requirements.

Internal contacts:

• Communication: -Intercompany stakeholders, LZAI functions.

External contacts: -

• Analytical instruments OEM/service providers.
• The customer and raw material vendors.
• Laboratory utility vendors.

RESPONSIBILITIES:

First point of contact / site champion accountable for customer QP (Quality Product) complaint investigation and communications. Responsible to engage anyone necessary at the site to resolve, correct, and to prevent reoccurrence of the Quality Product Complaint.

Drive department compliance with environmental, health and safety standards and performance.

Responsible for implementation of Corporate Quality Strategy and policies at the site through indirect reporting to Corporate QA.

Ensure that leading / lagging targets, objectives & KPI performance is achieved.

Ensure all QC activity/tasks are value-assessed, prioritized, in alignment with corporate, plant, and department objectives, deliverables.

Ensure resources are optimally staffed to ensure all priorities are addressed in an efficient and timely manner.

Lead with excellence in the oversight of Operation/capital Expenses for his/her department in an intentionally controlled and proficient manner with a continuous improvement mindset.

Testing capability development/upgradation based on business need.

Accountable for the NCM and Corrective Action Processes for the QC lab, and ensure they are prioritized and progressing without delays.

Support unit/plant operations and corporate initiatives with QC personnel, time, and resources.

Lead and develop self-directed work teams in all areas of influence by coaching, enabling, developing, and mentoring all direct reports.

Empower and encourage direct reports to make calculated and well-informed data-based decisions on a regular interval through one-on-one interactions.

Actively spend time in the lab observing, encouraging, and leading the use of CI tools/methodologies.

Accountable to conform and comply with all QA, HSES policies and procedures

REQUIREMENTS (education, experience, competencies and specific job requirements):

Required Expertise / Knowledge / Skills

• Post graduate/PhD in Chemistry from a recognised university.

• Minimum 15 year of experience in testing of lubricants, additives, chemicals, preferably in MNC environment.

• Sound knowledge of analytical testing instruments, wet analysis. Experience in laboratory blending/synthesis.

• Strong analytical and problem-solving ability.

• Sound knowledge / certification of ISO systems and statistical analysis.

• English communication.

• Computer -Software skills: - Adequate fluency with MS Office, proficient in SAP QM module.

• Execution of other work in consultation with plant manager.

• Exposure to workplace management tools like 5S will be advantage.

Job Description:

Technology & Business Enablement (T&BE) empowers Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi's strategy by providing technical solutions and infrastructure across the firm. T&BE is responsible for the technology and infrastructure colleagues use, defending the firm from cyber-attacks, and processing every loan, transaction, trade, and customer request that comes into the firm. Our teams re-engineer the client and partner experience to deliver excellence through secure, reliable and controlled services, focused on making Citi a simpler bank that is easier to work and do business with. Another critical component of T&BE is the Enterprise Data Office which is responsible for overseeing Citi's Data strategy and implementation. This includes driving consistent standards and capabilities for enterprise data management. Within T&BE, the Chief Operating Office (T&BE COO) drives a strong focus on risk and controls, compliance and value across T&BE organization and oversees Controls, Analytics and Decision Management, Quality Assurance, Regulatory Management, Data and Transformation for Technology, as well as Business Execution for our Technology, and Foundational Services functions. The T&BE Quality Assurance (QA) function sits within T&BE COO organization and is responsible to provide independent and objective assessment on the effectiveness, quality and timeliness of the remediation of high severity issues and Transformation regulatory commitments across T&BE globally. The Data Quality Assurance Lead will be a key member of the T&BE QA team. This role will report to the T&BE Data Quality Assurance Head. The Data Quality Assurance Lead will be instrumental in establishing and implementing quality assurance processes within the Enterprise Data Office globally.

Key Responsibilities:

Quality Assurance Strategy

• Manage, deliver, and execute the QA mandate and provide oversight to drive consistent and clear QA processes, monitoring, reporting and escalation.
• Maintain common QA standards, procedures and governance processes to create and maintain consistent and best in class QA protocols.
• Review the identified issues, gain agreement on planned actions and provide strategic remediation paths for key issues.
• Support T&BE QA Director (QAD) in fostering a strong partnership across T&BE, 1st line Risk and Controls, 2nd and 3rd line functions to drive accountability to deliver on remediation activities.
• Support T&BE QA Director (QAD) to define and implement future state strategies over Data Quality Assurance activities. Quality Assurance Processes
• Proactively support T&BE QA Director (QAD) in identifying and executing strategic decisions and initiatives.
• Design, lead and ensure on-time and quality execution of QA reviews across assigned internal and regulatory issues portfolio in conformance with T&BE QA procedure. Supervise the team to ensure quality and concise QA workpapers and traceability matrix documentation. Ensure QA workflow tool is updated with accurate and complete information.
• Demonstrate expertise of data management, risk and control and in-depth knowledge of the internal and regulatory issue remediation, Consent Order plan and interdependencies with other Issues/Regulatory Commitments.
• Supervise allocated resources and budgeted hours for the assigned portfolio to ensure any potential deviations is addressed and provide timely feedback in QA workflow tool.
• Drive positive change for T&BE to strengthen its risk management and control environment through successful Issue/RBCM remediation.
• Support T&BE QA management to escalate any concerns/observations to relevant senior stakeholders and support them to identify solutions.
• Support T&BE QA Director (QAD) to publish quality and on-time QA status reporting to T&BE leadership.
• Support T&BE QA Director (QAD) to publish quality and on-time QA Clearance/Nonobjection memo.
• Support QAD to effectively plan and manage allocated resources and budgeted hours for the portfolio. Act as a mentor/coach to respective team members and provide training to T&BE QA team members as required.
• Drive improvement initiatives to improve the quality and efficiency of the function.
• This is a global role involving interaction with stakeholders across APAC, EMEA and NAM. Work timings accordingly will remain flexible.

Qualifications:

• 14+ years of experience.
• Extensive experience in data management, risk and control, supervision, issues management QA / control and monitoring processes.
• Specific subject matter expertise regarding data solutions including lineage, architecture and authoritative data sources, etc., data management, data governance, and risk and control disciplines within Data and/or Technology processes.

• Ability to effectively drive and lead change in an organization with Citigroup's size.
• Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.

• Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs.
• Comprehensive knowledge and understanding of strategic elements of financial, operational, technical, and regulatory environment across the company.
• Experience in regulatory data remediation activities.

• Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions.
• Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters.
• Superior oral and written communication skills, and in particular ability to articulate and influence senior stake holders.
• Strong leadership skills and demonstrated experience with a proven track record in driving positive and sustained change.
• Proven record of effective communication with regulatory bodies and awareness of relevant banking regulation and supervisory expectations.
• Ability to lead by example, strong influential and interpersonal skills, used to deliver results and push the organization agenda in a complex environment.
• Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization.

-

Job Family Group:

Controls Governance & Oversight

-

Job Family:

Quality Assurance, Monitoring & Testing

-

Time Type:

Full time

-

Most Relevant Skills

Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management.

-

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

-

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi's EEO Policy Statement and the Know Your Rights poster.