14 Wipro jobs in Mumbai

Fresh graduates are welcome to apply.The role involves supporting customers via email and chat, maintaining accurate records, and coordinating with internal teams to resolve queries. Candidates should have good communication skills, strong attention.

We are looking for smart professionals with a great attitude to make every single client interaction delightful

Location - Airoli Mumbai

Contact

Fresher required with good communication. HSC / 12th pass / undergraduates can also apply. Designation: Customer Service Associate (Night Shift)

Your Impact as a Customer Service Associate - US process

• Customer Service through calls.
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction,
• Service Level, Handle Time & Customer Effort
• Maintain Internal & Client level delivery quality on calls.
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation &follow-up
• Identify, share and support operational improvements

Education:

• Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc (Except Stats, Maths Hons & EcoHons)

Required Experience

• Excellent communication skills
• Should be flexible to work in rotational shifts
• Proficient in computer usage and Basic knowledge on MSOffice

We Offer You:

• Defined career roadmap which offers growth opportunities
• Performance based incentive program
• Investment in talent development and skills enhancement
• Work life balance with 5 day workweek
• Collaborative environment with best in class professionals
• Focus on colleague engagement and
• Insurance benefits

Location: Airoli, Mumbai

Interested candidates, please apply directly or share your resumes on :

Contact

Location: Marol Andheri

Report to: Revenue Head

Working days: Mon to Sat (6 full days)

Timings: 10 am to 7 pm

Do not apply without relevant experience

Job Summary:

We are looking for a dynamic and detail-oriented – E-commerce Manager to manage and grow our online business across both domestic and cross-border platforms. The ideal candidate will have hands-on experience in online marketplace operations, digital merchandising, inventory planning, and cross-functional coordination to ensure seamless execution and customer satisfaction.

Key Responsibilities:

1. Platform Management (Domestic & International):

• Manage day-to-day operations across e-commerce platforms such as Amazon, Flipkart, Myntra, Nykaa (Domestic), and Amazon Global, Noon, etc. (Cross-border).
• Upload and optimize product listings, monitor pricing, promotions, and competitor activity.
• Coordinate with internal teams and platform partners for smooth onboarding, promotions, and issue resolution.
• Cataloging - To check and optimize online catalogs 10th of every month

2. Sales & Revenue Growth:

• Work towards achieving sales targets by driving growth across e-commerce platforms.
• Analyze sales data, identify trends, and propose strategies to increase conversion and basket size.
• Implement promotional campaigns and measure ROI for different channels and geographies.

3. Inventory & Supply Chain Coordination:

• Work closely with the warehouse and supply chain team to ensure stock availability and timely dispatch.
• Maintain optimal inventory levels on domestic and international platforms.
• Coordinate with logistics partners for smooth cross-border order fulfillment, customs clearance, and returns management.

4. Marketing & Merchandising:

• Collaborate with the digital marketing team for platform-based ads (Amazon Ads, Flipkart Ads, etc.).
• Ensure high-quality visual and content standards for product pages.
• Monitor customer reviews and ratings to improve product listings and service quality.

5. Reporting & Analytics:

• Prepare and present weekly/monthly performance reports.
• Track KPIs including GMV, AOV, conversion rate, return rate, and customer feedback.
• Provide actionable insights to management to support strategic decisions.

Qualifications & Experience:

• Bachelor’s/Master’s degree in Business, Marketing, or related field.
• 3–5 years of relevant experience in e-commerce (domestic and/or cross-border).
• Familiarity with tools like Amazon Seller Central, Flipkart Seller Hub, Shopify, ChannelAdvisor, or other OMS/PIM tools.
• Understanding of cross-border commerce regulations, logistics, and payment systems.

Key Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Excel, data analytics, and dashboarding tools.
• Self-starter with the ability to multitask and manage time effectively.

Preferred:

• Experience with global marketplaces (Amazon Global, Noon, etc.).
• Knowledge of digital advertising platforms (AMS, Sponsored Ads, etc.).

Location: Marol Andheri

Report to: Revenue Head

Working days: Mon to Sat (6 full days)

Timings: 10 am to 7 pm

Do not apply without relevant experience

Job Summary:

We are looking for a dynamic and detail-oriented – E-commerce Manager to manage and grow our online business across both domestic and cross-border platforms. The ideal candidate will have hands-on experience in online marketplace operations, digital merchandising, inventory planning, and cross-functional coordination to ensure seamless execution and customer satisfaction.

Key Responsibilities:

1. Platform Management (Domestic & International):

• Manage day-to-day operations across e-commerce platforms such as Amazon, Flipkart, Myntra, Nykaa (Domestic), and Amazon Global, Noon, etc. (Cross-border).
• Upload and optimize product listings, monitor pricing, promotions, and competitor activity.
• Coordinate with internal teams and platform partners for smooth onboarding, promotions, and issue resolution.
• Cataloging - To check and optimize online catalogs 10th of every month

2. Sales & Revenue Growth:

• Work towards achieving sales targets by driving growth across e-commerce platforms.
• Analyze sales data, identify trends, and propose strategies to increase conversion and basket size.
• Implement promotional campaigns and measure ROI for different channels and geographies.

3. Inventory & Supply Chain Coordination:

• Work closely with the warehouse and supply chain team to ensure stock availability and timely dispatch.
• Maintain optimal inventory levels on domestic and international platforms.
• Coordinate with logistics partners for smooth cross-border order fulfillment, customs clearance, and returns management.

4. Marketing & Merchandising:

• Collaborate with the digital marketing team for platform-based ads (Amazon Ads, Flipkart Ads, etc.).
• Ensure high-quality visual and content standards for product pages.
• Monitor customer reviews and ratings to improve product listings and service quality.

5. Reporting & Analytics:

• Prepare and present weekly/monthly performance reports.
• Track KPIs including GMV, AOV, conversion rate, return rate, and customer feedback.
• Provide actionable insights to management to support strategic decisions.

Qualifications & Experience:

• Bachelor’s/Master’s degree in Business, Marketing, or related field.
• 3–5 years of relevant experience in e-commerce (domestic and/or cross-border).
• Familiarity with tools like Amazon Seller Central, Flipkart Seller Hub, Shopify, ChannelAdvisor, or other OMS/PIM tools.
• Understanding of cross-border commerce regulations, logistics, and payment systems.

Key Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Excel, data analytics, and dashboarding tools.
• Self-starter with the ability to multitask and manage time effectively.

Preferred:

• Experience with global marketplaces (Amazon Global, Noon, etc.).
• Knowledge of digital advertising platforms (AMS, Sponsored Ads, etc.).

Location: Marol Andheri

Report to: Revenue Head

Working days: Mon to Sat (6 full days)

Timings: 10 am to 7 pm

Do not apply without relevant experience

Job Summary:

We are looking for a dynamic and detail-oriented – E-commerce Manager to manage and grow our online business across both domestic and cross-border platforms. The ideal candidate will have hands-on experience in online marketplace operations, digital merchandising, inventory planning, and cross-functional coordination to ensure seamless execution and customer satisfaction.

Key Responsibilities:

1. Platform Management (Domestic & International):

• Manage day-to-day operations across e-commerce platforms such as Amazon, Flipkart, Myntra, Nykaa (Domestic), and Amazon Global, Noon, etc. (Cross-border).
• Upload and optimize product listings, monitor pricing, promotions, and competitor activity.
• Coordinate with internal teams and platform partners for smooth onboarding, promotions, and issue resolution.
• Cataloging - To check and optimize online catalogs 10th of every month

2. Sales & Revenue Growth:

• Work towards achieving sales targets by driving growth across e-commerce platforms.
• Analyze sales data, identify trends, and propose strategies to increase conversion and basket size.
• Implement promotional campaigns and measure ROI for different channels and geographies.

3. Inventory & Supply Chain Coordination:

• Work closely with the warehouse and supply chain team to ensure stock availability and timely dispatch.
• Maintain optimal inventory levels on domestic and international platforms.
• Coordinate with logistics partners for smooth cross-border order fulfillment, customs clearance, and returns management.

4. Marketing & Merchandising:

• Collaborate with the digital marketing team for platform-based ads (Amazon Ads, Flipkart Ads, etc.).
• Ensure high-quality visual and content standards for product pages.
• Monitor customer reviews and ratings to improve product listings and service quality.

5. Reporting & Analytics:

• Prepare and present weekly/monthly performance reports.
• Track KPIs including GMV, AOV, conversion rate, return rate, and customer feedback.
• Provide actionable insights to management to support strategic decisions.

Qualifications & Experience:

• Bachelor’s/Master’s degree in Business, Marketing, or related field.
• 3–5 years of relevant experience in e-commerce (domestic and/or cross-border).
• Familiarity with tools like Amazon Seller Central, Flipkart Seller Hub, Shopify, ChannelAdvisor, or other OMS/PIM tools.
• Understanding of cross-border commerce regulations, logistics, and payment systems.

Key Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Excel, data analytics, and dashboarding tools.
• Self-starter with the ability to multitask and manage time effectively.

Preferred:

• Experience with global marketplaces (Amazon Global, Noon, etc.).
• Knowledge of digital advertising platforms (AMS, Sponsored Ads, etc.).

Location: Mumbai (Marol HQ)

Reports To: Head of D2C & Retention

Working days: Mon to Sat (6 full days)

About Soulflower

Soulflower is India’s No.1 hair oil brand on Amazon and a leading natural beauty and wellness company. With global certifications (FDA, Ecocert, PETA) and clinical proof backing every product, we are building a trusted, authentic, and sustainable beauty brand. We’re expanding rapidly across eCommerce, Quick Commerce, Retail, and Global markets – and customer retention is at the heart of our growth.

Role Overview

We are looking for a passionate Assistant Manager – CRM & Retention to strengthen Soulflower’s relationship with its loyal customer base. This role will focus on customer lifecycle management, personalization, loyalty, and repeat purchase growth across digital channels. You will use data-driven insights, creative campaigns, and automation to turn customers into brand evangelists.

Key Responsibilities:

Customer Lifecycle Management

• Design and execute customer retention journeys: onboarding, engagement, repeat, cross-sell, win-back, and churn prevention.
• Increase Repeat Purchase Rate, AOV, and CLV through targeted CRM strategies.
• Segment customers using RFM (Recency, Frequency, Monetary) and behavioral cohorts.

Campaign & Channel Management

• Own CRM campaigns across Email, SMS, WhatsApp, and Push Notifications with sharp personalization.
• Collaborate with performance marketing and creative teams to craft high-converting retention campaigns.
• Ensure consistent brand voice, empathy, and care in all CRM communications.

Loyalty & Retention Programs

• Strengthen Soulflower’s Loyalty Program – driving sign-ups, redemptions, and customer delight.
• Develop VIP & Subscriber Programs to improve LTV.
• Partner with CX teams to ensure issue resolution translates into retention opportunities.

Data, Analytics & Reporting

• Track key retention metrics: Repeat Rate, Churn %, LTV, CAC:CLV ratio, ROAS on retention.
• Run A/B tests to optimize messaging, cadence, and offers.
• Build weekly dashboards and insights for leadership.

Tools & Technology

• Manage CRM/automation tools like Klaviyo, WebEngage, MoEngage, Clevertap, Shopify CRM integrations.
• Drive data hygiene, personalization logic, and automation workflows.
• Explore AI-driven segmentation and predictive churn tools.

Desired Skills & Experience:

1. 3–5 years of experience in CRM, Retention, or Customer Engagement in D2C/Consumer Brands.
2. Strong knowledge of CRM tools, automation, and analytics platforms. Webengage, Moengage
3. Analytical mindset – comfort with data, cohort analysis, and A/B testing.
4. Creative thinker with ability to personalize content and storytelling.
5. Strong understanding of customer empathy and solution-driven communication (aligned with Soulflower’s care-first ethos).
6. Exposure to eCommerce/beauty/wellness industry preferred.

Why Soulflower?

• Opportunity to scale a high-growth D2C brand trusted by millions.

• Work in a fast-paced, entrepreneurial environment where ideas are valued.

• Be part of a purpose-led, sustainable brand shaping the future of clean beauty.

• Growth path into CRM & Retention leadership roles.

Location: Marol Andheri

Report to: Marketing Manager

Working days: Mon to Sat

Please do not apply if you stay beyond 7 kms.

Key Responsibilities:

Video Shooting:

• Plan and shoot engaging content for social media, campaigns, ads, tutorials, testimonials, and product showcases
• Ensure high-quality framing, lighting, and audio setup
• Coordinate with the creative and marketing teams for shoot concepts

Video Editing & Motion Graphics:

• Edit high-quality videos for YouTube, website, and marketing campaigns.
• Create motion graphics, animations, and reels to enhance content engagement.
• Work on product demo videos, testimonials, and brand storytelling content.
• Optimize videos for different platforms (Instagram, Facebook, YouTube, etc.).

Skills & Qualifications:

• 2–4 years of experience in shooting and editing beauty, fmcg products.
• Proficiency in Adobe Creative Suite (Premiere Pro, After Effects, Photoshop)
• Experience with social media formats: Instagram Reels, YouTube Shorts, Facebook Ads, etc.
• Ability to work independently and manage multiple projects under tight deadlines
• A portfolio of past video work is mandatory

About Soulflower:

As a D2C Business we have grown for the past 2 decades, understanding the India consumer & offering them solutions.

We are in a HYPER GROWTH BUSINESS CYCLE and are inviting TOP TALENT with Growth Mindset to be part of our journey to creating history in the world of skin and haircare.

Soulflower is headquartered in Mumbai, Soulflower is a Farm2Face Brand, specializing in high efficacy, preservative-free, cruelty-free, aromatherapy, natural (ECO-CERT & ESG certified) face, skin, and hair care products.

In our mission to bring to you natural and potent ingredients in their purest form, our Farm to Face initiative came into existence; products sourced, harvested and delivered from a sustainable farm, straight to your skin and hair, without any chemicals or preservatives!

Highest selling premium oil on Blinkit and Amazon serving over 5 Million direct customers & 100 plus corporates and growing.

Website:

Bestseller Brand in Skin Glow and hair Growth on Amazon, Blinkit, Instamart, Tira, Flipkart, Nykaa, Tira, etc currently available across India, USA, Singapore, UAE, Japan & UK. Retail Presence across India in Shoppers Stop, Lifestyle, Noble Chemist, Reliance Retail, Lulu, Netmeds, etc.

Location:
Marol Andheri

Report to:
Marketing Manager

Working days:
Mon to Sat

Please do not apply if you stay beyond 7 kms.

Key Responsibilities:

Video Shooting:

• Plan and shoot engaging content for social media, campaigns, ads, tutorials, testimonials, and product showcases
• Ensure high-quality framing, lighting, and audio setup
• Coordinate with the creative and marketing teams for shoot concepts

Video Editing & Motion Graphics:

• Edit high-quality videos for YouTube, website, and marketing campaigns.
• Create motion graphics, animations, and reels to enhance content engagement.
• Work on product demo videos, testimonials, and brand storytelling content.
• Optimize videos for different platforms (Instagram, Facebook, YouTube, etc.).

Skills & Qualifications:

• 2–4 years of experience in shooting and editing beauty, fmcg products.
• Proficiency in Adobe Creative Suite (Premiere Pro, After Effects, Photoshop)
• Experience with social media formats: Instagram Reels, YouTube Shorts, Facebook Ads, etc.
• Ability to work independently and manage multiple projects under tight deadlines
• A portfolio of past video work is
  mandatory

About Soulflower:

As a D2C Business we have grown for the past 2 decades, understanding the India consumer & offering them solutions.

We are in a HYPER GROWTH BUSINESS CYCLE and are inviting TOP TALENT with Growth Mindset to be part of our journey to creating history in the world of skin and haircare.

Soulflower is headquartered in Mumbai, Soulflower is a Farm2Face Brand, specializing in high efficacy, preservative-free, cruelty-free, aromatherapy, natural (ECO-CERT & ESG certified) face, skin, and hair care products.

In our mission to bring to you natural and potent ingredients in their purest form, our Farm to Face initiative came into existence; products sourced, harvested and delivered from a sustainable farm, straight to your skin and hair, without any chemicals or preservatives

Highest selling premium oil on Blinkit and Amazon serving over 5 Million direct customers & 100 plus corporates and growing.

Website:

Bestseller Brand in Skin Glow and hair Growth on Amazon, Blinkit, Instamart, Tira, Flipkart, Nykaa, Tira, etc currently available across India, USA, Singapore, UAE, Japan & UK. Retail Presence across India in Shoppers Stop, Lifestyle, Noble Chemist, Reliance Retail, Lulu, Netmeds, etc.