38 Customer Service Manager jobs in Jaipur

About the Role:

We’re looking for a proactive and detail-oriented Account Executive to join our growing team. The ideal candidate must have 1–3 years of experience working in an advertising agency . You should be comfortable handling strategy, client servicing, and campaign execution across platforms.

Key Responsibilities:

• Act as the day-to-day contact for clients, ensuring clear communication and effective project management
• Brief and coordinate with internal teams – creative, strategy, digital, and production
• Assist in developing strategic campaign approaches based on client objectives
• Manage end-to-end campaign execution across digital and mainline channels
• Track deliverables, timelines, and ensure quality control before final delivery
• Prepare client presentations, campaign reports, and performance summaries
• Build and maintain strong relationships with clients, ensuring high satisfaction and repeat business

Requirements:

• 1–3 years of relevant experience in an advertising agency
• Proven experience in both digital and mainline advertising
• Exposure to campaign strategy, planning, and execution
• Excellent communication, presentation, and client servicing skills
• Strong organizational and multitasking abilities
• Proficiency in MS Office and familiarity with project management tools
• Bachelor’s degree in Marketing, Advertising, Communications, or a related field

Company Overview

Bravura Solutions Limited (BSL) (ref: is a global supplier of professional services and highly specialized administration and management applications for superannuation & pension, life insurance, investment, private wealth & portfolio administration, transfer agency and STP financial messaging.

Bravura delivers to some of the world’s leading financial institutions located globally, and employs more than 1400 people, staffing 16 offices across Australia, New Zealand, Asia, United Kingdom, Europe and South Africa.

Job Purpose

The Sonata Application Support Consultant will be providing front line support for Bravura Solutions clients using the Sonata Administration Platform. In addition, the Sonata Support Consultant will have responsibility for managing the client issue lifecycle; the analysis, replication and testing of identified defects with a solution-oriented approach; and escalating requests to the appropriate development and consulting teams.

Key Responsibilities

• The analysis and resolution of issues raised by Clients including:
• Identification of faulty software and omissions in functionality (debugging code where necessary)
• Correction of data (Data Fix) where required on client databases
• Correction of problems caused by incorrect use of application functionality
• Correction of system configuration faults
• Actively responding to clients relating to service requests and product defects.
• Respond to client queries and incidents as per defined service level agreements.
• Routing defects, service requests or enhancements to the appropriate teams within Bravura as required.
• Ensuring severity, impact and risk of incidents is understood and escalate to management if required.
• Monitoring, tracking and reviewing the progress of an incident, and keeping the customer informed.
• Facilitate and attend client meetings to discuss incident management and support processes
• Look ways to optimize the IRT (Incident Response Time) with acceptable quality parameters.
• Assist junior team members with their stuck issues and act as a mentor.
• Work with SDMs and clients to facilitate issues requiring feedback.
• Review the SLAs on tickets assigned to ensure that a timely response is provided.
• Promote the Problem-Solving Techniques within the team and foster application of its use.
• Escalate capacity and capability issues to respective Squad Lead.
• In Leads absence, manage the Squad scrum and keep up-to-date status of issues assigned to team members. Help Squad members with any impediments and work as first point of escalation.

Key Skills:

Qualification & Experience

• B.E./B-Tech/MCA
• 8-11 years of experience
• A good understanding of best practice application development methodology, together with:
• An excellent working knowledge of SQL language
• Ability to develop basic application code using a modern object-based language
• Working knowledge of Microsoft Office
• A basic understanding of service delivery processes i.e.
• o Incident management
• o Problem management
• o Change and Configuration management
• Experience within a helpdesk/JIRA service desk environment.
• Knowledge of software development lifecycle.
• Experience in business analysis, consulting or system testing role.
• Experience in providing consultancy and support to clients.
• Whilst the role will be predominantly based in Gurgaon, the ability to travel between Bravura offices and Client sites may be required

Technical

• Excellent working knowledge of Core Java, including the Eclipse Development Platform
• Excellent working knowledge of popular Java frameworks such as Hibernate, JSP/JSF and web services.
• Troubleshooting and debugging capabilities/techniques
• Proven knowledge of databases, to include solid experience of SQL preferable on Oracle Database
• Good to have Java Certification
• Cloud exposure AWS or Azure

Personal

• Requirement of working in rotational shifts :General (8:00 to 4:30 PM), UK (2:30 PM – 11:30 PM) and occasionally night shift
• Excellent spoken English
• Excellent oral and written communication skills with the ability to distinguish between business and technical audiences
• Proven aptitude with regards to good customer service skills
• Ability to multi-task, prioritize workload and work under pressure
• Ability to work unsupervised, managing goals and deliverables
• Demonstrated Solution based problem solving skills
• Excellent team and interpersonal skills
• Prior knowledge of working on Application Support model will be a plus
• A knowledge of the financial service industry, preferably Wealth Management or Superannuation products will be a plus

Alliance Recruitment Agency is one of the leading global recruitment, staffing, and executive search companies. We operate through a network of worldwide teams, with specialists in recruitment for different industries. Our recruitment agency is everywhere you need us, with teams on four continents. We provide End - to End – Recruitments solutions partnering closely and working as an extended arm of our clients. We can build your talent pool exponentially, you have a ready source for fulfilling all your HR needs - “Alliance International”.to search for current and upcoming position openings. At Alliance, our team is continuously brainstorming new and creative ways to reach out to more of the right people in the right way.

Our centric approach to work is to provide you with the best talent. We understand your requirements and provide you with suitable candidates. We work closely with your organization to determine the exact qualifications and skills that you want in your candidates as well as interview candidates to ensure that their experience and needs match your job opening. We provide manpower after thoroughly understanding your organization's culture as well as nature. Our experts get involved actively in giving our clients the best out of their skills, knowledge and experience.

Location: Ahmedabad - WFO

Company Website: (alliancerecruitmentagency.com)(

Job Overview:

We are looking for a proactive, detail-oriented, and communication-savvy Client Service Executive to join our dynamic team. As a fresher, you will be trained to assist in managing client relationships, supporting recruitment processes, and ensuring seamless coordination between clients and internal teams.

Key Responsibilities:

Assist the client servicing team in managing day-to-day client communications

Coordinate with recruitment teams to understand and fulfill client requirements

Prepare and update job descriptions and candidate briefs based on client input

Schedule and confirm candidate interviews with clients

Maintain and update CRM tools and recruitment databases

Assist in creating client reports, presentations, and documentation

Ensure timely follow-ups with clients and candidates

Support in onboarding processes and client feedback management

Stay updated on industry trends and market developments

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

What You'll Do:

·Learn the client’s business, product, processes, intent and influences

·Create and ensure the timely completion of final presentation and dashboards delivery in accordance with the service-level agreement

·Identify and calibrate to stay updated on client’s core business objectives

·Create and maintain a strong working rapport with the client

·Understand needs and desires of the client and move to meet those needs in a proactive manner

·Identify and deliver nuggets of actionable value and its ongoing behavior through evaluations

·Run analysis to prepare and provide business impact and future returns post suggested change and/or improvements

·Be responsive. Acknowledge & own client requests/wants. Offer ideas. Suggest alternatives. Help them improve their business

·Establish a channel of open communication and maintain regular contact with clients and its users

·Assist the clients with items that are over and above the usual. Continually finding ways to delight your clients and maintain a focused eye to strengthen partnership

·Identify revenue enhancement/growth opportunities

What We're Looking For:

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) – French. Please note that Information security responsibilities are based on role.

Why Join Us?

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!

We are looking for an experienced Client Engagement Partner to manage and grow relationships with our key enterprise clients. In this senior role, you will act as a trusted advisor, ensuring strong client engagement, successful adoption of our solutions, and long-term business value.

Responsibilities:

• Own and manage relationships with a portfolio of enterprise clients.
• Understand client strategies, challenges, and technical environments to deliver tailored solutions.
• Lead onboarding, executive reviews, and strategic planning sessions.
• Represent the client internally by working closely with Product, Engineering, Sales, and Customer Success.
• Conduct executive-level discussions and align solutions with client objectives.
• Use data, KPIs, and market insights to provide recommendations and measurable value.
• Identify opportunities for growth through upselling, cross-selling, and expansion.
• Translate client feedback into actionable improvements in products and services.
• Keep track of industry and technology trends to advise clients effectively.

Requirements

• 10+ years in account management, client success, or consulting within a technology environment.
• Experience managing complex, multi-stakeholder enterprise relationships.
• Knowledge of enterprise IT and cloud infrastructure (AWS, Azure, GCP).
• Strong communication, negotiation, and executive-level presentation skills.
• Proven ability to build trust and influence senior decision-makers.
• Proficiency in CRM systems (Salesforce, Zoho) and experience with data-driven engagement.
• Bachelor’s degree in Business/Technology; MBA is an advantage.

What we offer :

An opportunity to work with leading enterprise clients, influence their digital transformation journey, and build long-term partnerships as part of a collaborative team.

• Develop and implement strategies to foster a positive, inclusive, and supportive online community environment.
• Manage and respond to community member inquiries, feedback, and concerns in a timely and empathetic manner.
• Oversee community moderation efforts, ensuring adherence to community guidelines and policies.
• Identify and address potential issues or conflicts within the community.
• Organize and facilitate online community events, activities, and discussions to promote engagement.
• Gather and analyze community feedback to identify areas for improvement and report on community sentiment.
• Collaborate with content and marketing teams to develop engaging community content.
• Monitor community platforms and channels for activity, trends, and opportunities.
• Develop and maintain community resources and support materials.
• Build relationships with key community members and influencers.
• Report on key community health metrics and support activities.
• Contribute to the development of community support best practices.

• Bachelor's degree in Social Sciences, Communications, Psychology, or a related field, or equivalent experience.
• 3+ years of experience in community management, social work, customer support, or a related field involving people interaction.
• Demonstrated experience in managing online communities or support forums.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong empathy and ability to connect with diverse individuals.
• Proficiency with social media platforms and community management tools.
• Ability to work independently and manage time effectively in a remote setting.
• Understanding of online safety and privacy best practices.
• Problem-solving skills and the ability to handle sensitive situations with discretion.
• Experience in organizing virtual events or activities is a plus.

• Develop and implement community outreach strategies.
• Organize and facilitate community events and workshops.
• Manage volunteers and community support staff.
• Identify community needs and develop relevant programs.
• Evaluate program impact and report on outcomes.
• Build and maintain relationships with stakeholders.