23 Customer Service Manager jobs in Jaipur

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

What You'll Do:

·Learn the client’s business, product, processes, intent and influences

·Create and ensure the timely completion of final presentation and dashboards delivery in accordance with the service-level agreement

·Identify and calibrate to stay updated on client’s core business objectives

·Create and maintain a strong working rapport with the client

·Understand needs and desires of the client and move to meet those needs in a proactive manner

·Identify and deliver nuggets of actionable value and its ongoing behavior through evaluations

·Run analysis to prepare and provide business impact and future returns post suggested change and/or improvements

·Be responsive. Acknowledge & own client requests/wants. Offer ideas. Suggest alternatives. Help them improve their business

·Establish a channel of open communication and maintain regular contact with clients and its users

·Assist the clients with items that are over and above the usual. Continually finding ways to delight your clients and maintain a focused eye to strengthen partnership

·Identify revenue enhancement/growth opportunities

What We're Looking For:

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) – French. Please note that Information security responsibilities are based on role.

Why Join Us?

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers 

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website –

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

What You'll Do:

·Learn the client’s business, product, processes, intent and influences

·Create and ensure the timely completion of final presentation and dashboards delivery in accordance with the service-level agreement

·Identify and calibrate to stay updated on client’s core business objectives

·Create and maintain a strong working rapport with the client

·Understand needs and desires of the client and move to meet those needs in a proactive manner

·Identify and deliver nuggets of actionable value and its ongoing behavior through evaluations

·Run analysis to prepare and provide business impact and future returns post suggested change and/or improvements

·Be responsive. Acknowledge & own client requests/wants. Offer ideas. Suggest alternatives. Help them improve their business

·Establish a channel of open communication and maintain regular contact with clients and its users

·Assist the clients with items that are over and above the usual. Continually finding ways to delight your clients and maintain a focused eye to strengthen partnership

·Identify revenue enhancement/growth opportunities

What We're Looking For:

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) – French. Please note that Information security responsibilities are based on role.

Why Join Us?

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers 

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website –

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!

• Develop and implement community support programs and initiatives.
• Supervise and mentor a team of community support workers and volunteers.
• Coordinate case management services and provide direct support to individuals and families.
• Organize and facilitate community outreach events and support groups.
• Build and maintain strong partnerships with local organizations and government agencies.
• Assess community needs and identify resources to address them.
• Advocate for the needs of community members and connect them with relevant services.
• Monitor program effectiveness and report on outcomes.
• Ensure compliance with all relevant regulations and ethical standards.

• Master's degree in Social Work, Community Development, Psychology, or a related field.
• 5+ years of experience in community service, social work, or program management.
• Proven experience in case management and client advocacy.
• Strong understanding of social welfare systems and community resources.
• Excellent leadership, team management, and interpersonal skills.
• Demonstrated ability to build partnerships and collaborate with diverse stakeholders.
• Proficiency in problem-solving and crisis intervention.
• Strong communication and report-writing skills.

• Lead and manage a team of community support workers.
• Develop, implement, and monitor client support plans.
• Conduct comprehensive assessments of client needs.
• Liaise with external agencies and stakeholders.
• Provide direct support and guidance to clients.
• Manage budgets and resources effectively.
• Ensure compliance with all legal and ethical standards.
• Organize and lead team meetings and training sessions.
• Handle crisis situations and provide immediate support.
• Maintain accurate and confidential client records.
• Contribute to service development and strategic planning.
• Promote a culture of respect, inclusivity, and empowerment.

• Bachelor's degree in Social Work, Psychology, or a related field.
• Minimum of 5 years of experience in community or social care, with at least 2 years in a supervisory role.
• Demonstrated leadership and team management skills.
• Strong understanding of social care legislation and best practices.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in case management software.
• Ability to work effectively under pressure and manage multiple priorities.
• Valid driver's license and willingness to travel within the region.
• Empathy, resilience, and a strong ethical compass.

• Lead and manage the customer support team, ensuring high levels of performance and customer satisfaction.
• Develop, implement, and maintain effective customer service policies and procedures.
• Oversee all customer support channels, including phone, email, chat, and social media.
• Set and monitor key performance indicators (KPIs) for the support team, such as response time, resolution rate, and customer satisfaction scores.
• Train, coach, and mentor customer support representatives to enhance their skills and performance.
• Analyze customer feedback and support data to identify trends and areas for improvement.
• Collaborate with product development and engineering teams to resolve complex customer issues and provide feedback for product enhancements.
• Manage the CRM system and ensure accurate customer data management.
• Develop and maintain comprehensive knowledge base articles and FAQs.
• Handle escalated customer complaints and ensure their prompt and satisfactory resolution.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service management, with at least 2 years in a supervisory or managerial role.
• Proven experience in building and leading high-performing customer support teams.
• In-depth knowledge of customer service best practices and tools (CRM, helpdesk software).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to handle difficult customer situations with empathy and professionalism.
• Strong analytical skills with the ability to interpret data and generate insights.
• Experience in the technology or SaaS industry is a plus.

• Lead and manage a team of community support workers, providing guidance, training, and performance evaluations.
• Develop and implement effective community outreach strategies to identify and engage target populations.
• Oversee the delivery of various social care programs and services, ensuring quality and impact.
• Build and maintain strong relationships with community members, local leaders, and partner organizations.
• Conduct needs assessments and develop responsive program initiatives.
• Manage program budgets and ensure efficient resource allocation.
• Monitor and evaluate program outcomes, reporting on progress and impact to stakeholders.
• Ensure compliance with relevant regulations and organizational policies.
• Organize and facilitate community meetings, workshops, and events.
• Act as a liaison between the community and the organization, advocating for community needs.
• Respond to crises and provide immediate support to individuals and families in distress.

• Bachelor's degree in Social Work, Sociology, Community Development, Psychology, or a related field. A Master's degree is a plus.
• Minimum of 5 years of experience in community work, social services, or non-profit program management.
• Proven experience in leading and managing teams.
• Deep understanding of community dynamics, social issues, and available resources in the Jaipur region.
• Excellent interpersonal, communication, and conflict resolution skills.
• Demonstrated ability to build trust and rapport with diverse community groups.
• Experience in program planning, implementation, and evaluation.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite and relevant database management.
• Knowledge of local government and social service agencies is advantageous.
• Passion for social justice and commitment to community well-being.

• Lead, mentor, and develop a global team of remote community support specialists.
• Develop and implement strategies to enhance community engagement, user satisfaction, and retention.
• Establish and maintain community guidelines, moderation policies, and support workflows.
• Oversee the resolution of complex user inquiries, technical issues, and feedback escalated by the support team.
• Analyze community trends, user feedback, and support data to identify areas for product and service improvement.
• Collaborate closely with Product, Engineering, and Marketing teams to advocate for user needs and communicate insights.
• Develop and deliver training programs for new and existing support staff on community management tools, best practices, and product knowledge.
• Define key performance indicators (KPIs) for community support and track team performance against these metrics.
• Manage and optimize support channels, including forums, social media, chat, and email.
• Foster a positive, inclusive, and supportive environment for community members and the support team.
• Proactively identify and mitigate potential community risks and manage crisis communication as needed.
• Stay current with emerging trends in community management, customer support, and online engagement platforms.
• Drive initiatives to increase user-generated content and foster a sense of belonging within the community.
• Manage relationships with external partners or community moderators.
• Contribute to the overall strategy for user experience and customer success.

• Bachelor's degree in Communications, Sociology, Psychology, Business Administration, or a related field.
• Minimum of 6 years of experience in community management, customer support, or a related field, with at least 3 years in a leadership or management role.
• Proven track record of building and scaling remote support teams.
• Demonstrated experience in developing and executing successful community engagement strategies.
• Strong understanding of online community platforms, social media management tools, and CRM systems.
• Exceptional written and verbal communication skills, with a talent for crafting compelling messages.
• Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
• High degree of empathy, patience, and a genuine passion for helping users.
• Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
• Experience in crisis management and online moderation is highly desirable.
• Proficiency in various collaboration and project management tools (e.g., Slack, Asana, Trello).
• A proactive and self-motivated attitude with a strong sense of ownership.