Senior Customer Service Manager

302001 Jaipur, Rajasthan ₹1000000 Annually WhatJobs

Posted 15 days ago

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full-time
Our client is seeking a proactive and experienced Senior Customer Service Manager to lead their customer support operations in Jaipur, Rajasthan, IN . This hybrid role requires a leader passionate about customer satisfaction, with a proven ability to manage a team, optimize service processes, and enhance the overall customer experience. The Senior Customer Service Manager will be responsible for overseeing day-to-day customer service operations, including handling complex customer inquiries, resolving escalated issues, and implementing strategies to improve service efficiency and quality.

Key responsibilities include managing and coaching a team of customer service representatives and team leaders, setting performance standards, and conducting regular performance reviews. You will be responsible for developing and refining customer service policies and procedures, analyzing customer feedback, and identifying areas for improvement. The ideal candidate will have extensive experience in customer service management, with a strong understanding of CRM systems, support ticketing platforms, and key performance indicators (KPIs) for customer service. Excellent communication, problem-solving, and conflict-resolution skills are essential. This role offers a hybrid work model, allowing for a blend of on-site supervision and strategic planning with the flexibility of remote work. You will play a vital role in ensuring customer loyalty and driving positive brand perception through exceptional service. We are looking for a dedicated leader committed to building and maintaining a world-class customer support function.

Qualifications:
  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum of 6 years of experience in customer service management.
  • Proven experience in managing and leading customer service teams.
  • Strong understanding of customer service principles, best practices, and technologies.
  • Proficiency with CRM software and customer support platforms (e.g., Salesforce, Zendesk).
  • Demonstrated ability to analyze customer data and implement service improvements.
  • Excellent problem-solving, conflict resolution, and negotiation skills.
  • Strong communication and interpersonal abilities.
  • Experience with hybrid work environments and remote team management.
  • Ability to manage performance metrics and drive operational efficiency.
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Senior Customer Service Manager

302001 Jaipur, Rajasthan ₹75000 Annually WhatJobs

Posted 15 days ago

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full-time
Our client is seeking a highly experienced and empathetic Senior Customer Service Manager to lead their remote customer support operations. This role is critical for ensuring exceptional customer experiences and driving customer satisfaction and loyalty. You will be responsible for managing a team of customer service representatives, setting performance standards, and implementing strategies to enhance service quality. Key responsibilities include developing and refining customer service processes, training and coaching team members, and resolving complex customer issues. The ideal candidate will have a deep understanding of customer service best practices, excellent problem-solving skills, and strong leadership abilities. You will monitor customer feedback and service metrics, using this data to identify areas for improvement and implement corrective actions. This is a remote-first position, requiring outstanding communication, interpersonal, and organizational skills. You will collaborate closely with other departments, such as sales and product development, to ensure customer needs are met and feedback is incorporated into business strategies. Experience with CRM systems, helpdesk software, and various communication channels (phone, email, chat, social media) is essential. We are looking for a proactive leader who can foster a positive and supportive team environment, driving motivation and performance among remote staff. A Bachelor's degree in Business Administration, Communications, or a related field, coupled with substantial experience in customer service management, is required. If you are passionate about delivering outstanding customer experiences and building high-performing remote teams, this is an exceptional opportunity. Your leadership will be instrumental in shaping our client's customer service strategy and ensuring consistent, high-quality support across all touchpoints. You will also be responsible for managing service level agreements (SLAs) and reporting on key customer service performance indicators to senior management.
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Customer Service

Jaipur, Rajasthan ₹200000 - ₹400000 Y SkyWaltz Balloon Safari

Posted today

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Job Description

We're hiring

Join the SkyWaltz Balloon Safari team

We're looking for a
Customer Service & Flight Operations Executive
to help us deliver unforgettable hot air balloon experiences over Jaipur's breathtaking landscapes.

In this role, you'll be the bridge between our guests and our operations team — managing bookings, coordinating flight logistics, and ensuring a seamless experience from takeoff to landing. You'll assist with pre- and post-flight activities, communicate with guests and travel partners, and help keep daily operations running safely and efficiently.

If you're passionate about hospitality, adventure, and creating memorable moments, this is your chance to work in one of India's most unique tourism environments.

Apply now at

Hiring #CustomerService #FlightOperations #AviationJobs #Tourism #Jaipur #SkyWaltz #BalloonSafari #AdventureTourism #TourismIndia
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Customer Service

Jaipur, Rajasthan IMS Group

Posted 16 days ago

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Job Description

full-time

About Company


IMS People is an Offshore Recruitment Services company. We help staffing firms globally with our extensive range of tailored services. From recruitment & administrative services to accounting support, property preservation services and bespoke one-off creative solutions, we empower our clients to gain a commercial advantage in their marketplaces. We partner with over 150 different staffing brands across the UK, Europe, Australia, North America, New Zealand, Middle East, and Africa. Our support helps them to efficiently increase their fill rates, strengthen customer loyalty, lower internal costs, and enhance profitability. Our dedication to excellence is shared by our team of over 3000+ employees, who operate 24/7 to deliver an exceptional service for your business.

We explore new ideas and generate long-term solutions for our clients. As a part of our commitment to deliver at the highest quality, we closely adhere to, and constantly monitor, changes in regulatory control to ensure our services meet the latest legal requirements worldwide. IMS People is a GDPR compliant and ISO 9001:2015, ISMS ISO/IEC 27001:2013 and Cyber Essentials certified organization. We are a part of the highly regarded Empresaria Group plc UK that operates in more than 19 countries with over 100 offices and listed on the London stock exchange.


Company Name IMS People (Interactive Manpower Solutions Pvt. Ltd.)

Job Title -Recruitment Consultant/ Junior Recruitment Consultant

Division ORS US

Shift Timings 6:30PM 3:30am (9 Hours) or 7:30pm 4:30am (9 Hours)

Job Location Ahmedabad

Reports to Team Lead/ Assistant Operations Manager


If you can help us recruit faster and more effectively, we would like to meet you. You will play an important part in building a strong brand for our company to ensure we attract, hire, and retain the most qualified employees for our clients.


Roles and Responsibilities-


  • Sourcing the candidate from various sources like job Portals, Database, references etc.
  • Submit qualified candidates to open job requirements
  • Foster long-term relationships with candidates
  • Willing to work on tight deadlines.
  • Perform pre-screening calls to analyse applicants abilities


Job Qualifications -


  • Excellent verbal and written communication skills
  • Strong desire to self-learn
  • Comfortable with high speed working under pressure
  • Diploma or bachelors degree


Benefits-


  • You will be working with award winning organization (Dream Company to work, Best place to work and The Global outsourcing 100 -IAOP) we can add other awards
  • Excellent Incentives
  • 5 Days Working
  • Get exposer working with fortune 100 clients globally.
  • Internet Reimbursement.
  • Extensive Training Program
  • Subsidiary food available during working hours
  • Mediclaim
  • Attractive Referral Bonus
  • Monthly R&R
  • World class infrastructure with unlimited tea and coffee
  • Sporting events and corporate gathering
  • Access to an indoor game and recreation area


Regards,


Parth Patel

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Customer Service Executive

Jaipur, Rajasthan ₹400000 - ₹600000 Y Tata Capital

Posted today

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Job Description

We're looking for dynamic professionals with experience in insurance sales who can understand customer needs and offer tailored products and services.

Key Responsibilities:

Understand customer requirements

Explain and sell insurance products and services

Build lasting customer relationship

Interested?

Send your resume to:

Subject Line: Name Position Location

Only shortlisted candidates will be contacted. We appreciate your interest

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Receptionist/Customer Service

Jaipur, Rajasthan ₹240000 - ₹300000 Y sevyam treatments private limited

Posted today

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Job Description

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Monitor office expenses and costs
  • Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements

  • Proven experience as front desk representative, agent or relevant position
  • Familiarity with office machines (e.g. fax, printer etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation

Apply Here

Job Types: Full-time, Fresher, Internship

Pay: ₹12, ₹25,000.00 per month

Benefits:

  • Paid time off

Work Location: In person

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Customer Service Intern

Jaipur, Rajasthan ₹10000 - ₹15000 Y Mr N Mrs Pet

Posted today

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Job Description

Welcome to Mr n Mrs Pet—India's largest, quirkiest, and most lovable pet sourcing platform We not only help pet lovers find their perfect companion but also provide top-notch pet services to ensure their furry (or feathery, or scaly) friends live their best lives. If you're a people person with a passion for pets and customer service, this role is for you

We're looking for a Customer Service Intern—someone who can guide pet parents through our range of services, generate pet service sales, and ensure every pet gets the care they deserve. Your job? Educate, sell, and make pet parenting stress-free

Key Responsibilities:

  • Educate pet parents about our range of pet services, from grooming to training and veterinary care.
  • Proactively reach out to potential customers and convert inquiries into service bookings.
  • Guide customers in choosing the best services based on their pet's needs.
  • Follow up with customers to ensure satisfaction and encourage repeat business.
  • Work closely with service providers to coordinate bookings and deliver seamless experiences.
  • Keep records updated, track customer preferences, and suggest relevant services.
  • Achieve and exceed sales targets while maintaining a customer-first approach.

Required Qualifications & Skills:

  • Experience: 0-1 years in customer service, sales, or a related field. (Freshers who love pets and sales are welcome)
  • Education: Bachelor's degree in Business, Marketing, or any relevant field.
  • Customer-Centric: Excellent communication skills with a knack for solving problems and guiding customers.
  • Sales Savvy: Ability to upsell and cross-sell services with confidence.
  • Tech-Smart: Comfortable using CRM tools and digital platforms.
  • Pet Lover: If you're passionate about pets and their well-being, you'll fit right in

Work Environment & Growth Opportunities:

  • Fantastic Team: Join a dynamic, pet-loving crew that makes work exciting every day
  • Endless Growth: Show your skills, exceed expectations, and climb the ladder fast
  • Office-Based Role: Work from our office and be part of an energetic and fun workplace.

If you're ready to turn your passion for pets into a rewarding career, don't just sit there wagging your tail—Apply now

Job Types: Full-time, Internship

Contract length: 6 months

Pay: ₹10, ₹15,000.00 per month

Application Question(s):

  • Are you open to a full-time, in-office internship in Jaipur for 6 months (8.5 hrs/day)? Reply: My name is (Your Name), I`m comfortable with Jaipur & full-time. I love dogs, esp. (Breed).
  • Have you ever helped someone in your life? If yes, please explain how you helped them. (You may use AI to frame your reply, but it should sound genuine and real.)
  • Why did you apply for this internship, and what skills or learnings are you hoping to gain from it?

Work Location: In person

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About the latest Customer service manager Jobs in Jaipur !

Customer Service Executive

Jaipur, Rajasthan ₹216000 - ₹360000 Y SRIVARI AESTHETICS

Posted today

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Job Description

  • Build and maintain relationships with internal and external customers.
  • Monitoring of invoices and bills, keeping track of approved discounts, and billing as per tie-up.
  • Responsible for making duty roster and leave management of all front office & OPD service coordinators and executives.
  • Regular updates to be provided to the team members.
  • Working on weekends is mandatory and can avail week offs on any one weekday.
  • Having experience in Retail or Hotel Industry, Salon Industry, Aesthetic Clinics or Slimming Industry will be an added advantage.
  • Fluency in English Communication is must.
  • Should have experience in Tele Calling.
  • Female only.

Job Types: Full-time, Permanent

Pay: ₹18, ₹30,000.00 per month

Application Question(s):

  • Fluency in Communication
  • Flexible to work on Weekends

Experience:

  • total: 1 year (Required)

Language:

  • English (Required)
  • Hindi (Required)

Work Location: In person

Speak with the employer

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Customer Service Specialist

Jaipur, Rajasthan PingPong Payments

Posted 1 day ago

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Job Description

Responsibilities:

1. Establish and maintain relationships with people at all levels; put others at ease promotes harmony and consensus through diplomatic handling of disagreements and potential conflict.

2. Seeks all relevant information for problem solving and decision making; consults widely, probes the facts, analyses issues from different perspectives.

3. As a contact window, to provide a prompt, efficient personalized service to clients; goes out of way to ensure that individual client needs are met.

4.Formulate and deploy development and coaching activities for CS personnel aiming to upgrade their skills and knowledge, to support and live the business imperatives as well as company strategies.


Requirements:

1. 3 years' experience in a similar management/supervisory role.

2. Experienced in a high paced, fast moving customer focused environment.

3. A high level of written and oral communication skills.

4. Strong analytical and process orientation.

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Customer Service Representative

Jaipur, Rajasthan ₹300000 - ₹450000 Y Growing Stars Consulting India

Posted today

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Company Description

We suggest you enter details here.

Role Description

This is a full-time, on-site role for a Customer Service Representative located in Jaipur. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing information about products and services, and ensuring customer satisfaction. Day-to-day tasks include answering calls, responding to emails, managing customer accounts, documenting interactions, and escalating complex issues to the appropriate departments.

Qualifications

  • Customer Service, Customer Support, and Customer Satisfaction skills
  • Experience in managing Customer Experience and providing exceptional service
  • Strong problem-solving and communication skills
  • Ability to work well in a team environment
  • Attention to detail and organizational skills
  • Prior experience in a customer-facing role is a plus
  • High school diploma or equivalent; further education is a plus
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