39 Customer Service Manager jobs in Vadodara

Designation - Deputy Manager - Customer Service (SCM)

Location - Vadodara

Summary of role:

The customer service person is responsible overall rendering Extraordinary Service to our Customers Globally. He / She would be responsible for working closely with Plants based in State of Gujarat at Kosamba and Jambusar and would be based in Vadodara.

He / she would also closely work with internal & external stakeholders to meet customer expectation, leverage company best practices, serving customers, overseeing the export shipping and documentation team, ensuring that customer orders are processed efficiently and accurately

Responsibilities

• Strategically and effectively plan and manage logistics.
• Develop and manage logistics KPIs.
• Design, assess, and implement new strategies and initiatives.
• Collaborate with other departments to integrate logistics with company processes.
• Manage the export shipping and documentation team, including training, coaching, and performance evaluation.
• Ensure that customer orders are processed in a timely and accurate manner, according to the customer specifications and the export regulations of the destination country.
• Verify and approve all export documents, such as invoices, packing lists, certificates of origin, bills of lading, and export licenses.
• Coordinate with sales, production, logistics, customs, and carriers to ensure smooth and efficient export operations.
• Monitor and track the status of shipments and provide updates to customers and internal stakeholders.
• Handle and resolve any customer complaints or inquiries regarding export shipments and documentation.
• Develop and implement the procedures to improve the quality and efficiency of the export shipping and documentation process.
• Ensure compliance with all applicable regulations and maintain records of all export transactions.

Qualifications

• He /She must be Engineering Graduate from recognized University and MBA – Supply Chain Management / business, logistics, international trade, or related field.
• At least 10-15 years of experience in similar role.
• Knowledge of export regulations and requirements, such as Incoterms, HS codes, customs clearance, and trade agreements.
• Proficient in Microsoft Office, especially Excel, and ERP systems.
• Excellent communication, interpersonal, and customer service skills.
• Strong attention to detail, organizational, and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Fluent in English and at least one other language.

Designation - Deputy Manager - Customer Service (SCM)

Location - Vadodara

Summary of role:

The customer service person is responsible overall rendering Extraordinary Service to our Customers Globally. He / She would be responsible for working closely with Plants based in State of Gujarat at Kosamba and Jambusar and would be based in Vadodara.

He / she would also closely work with internal & external stakeholders to meet customer expectation, leverage company best practices, serving customers, overseeing the export shipping and documentation team, ensuring that customer orders are processed efficiently and accurately

Responsibilities

• Strategically and effectively plan and manage logistics.
• Develop and manage logistics KPIs.
• Design, assess, and implement new strategies and initiatives.
• Collaborate with other departments to integrate logistics with company processes.
• Manage the export shipping and documentation team, including training, coaching, and performance evaluation.
• Ensure that customer orders are processed in a timely and accurate manner, according to the customer specifications and the export regulations of the destination country.
• Verify and approve all export documents, such as invoices, packing lists, certificates of origin, bills of lading, and export licenses.
• Coordinate with sales, production, logistics, customs, and carriers to ensure smooth and efficient export operations.
• Monitor and track the status of shipments and provide updates to customers and internal stakeholders.
• Handle and resolve any customer complaints or inquiries regarding export shipments and documentation.
• Develop and implement the procedures to improve the quality and efficiency of the export shipping and documentation process.
• Ensure compliance with all applicable regulations and maintain records of all export transactions.

Qualifications

• He /She must be Engineering Graduate from recognized University and MBA – Supply Chain Management / business, logistics, international trade, or related field.
• At least 10-15 years of experience in similar role.
• Knowledge of export regulations and requirements, such as Incoterms, HS codes, customs clearance, and trade agreements.
• Proficient in Microsoft Office, especially Excel, and ERP systems.
• Excellent communication, interpersonal, and customer service skills.
• Strong attention to detail, organizational, and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Fluent in English and at least one other language.

Designation - Deputy Manager - Customer Service (SCM)

Location - Vadodara

Summary of role:

The customer service person is responsible overall rendering Extraordinary Service to our Customers Globally. He / She would be responsible for working closely with Plants based in State of Gujarat at Kosamba and Jambusar and would be based in Vadodara.

He / she would also closely work with internal & external stakeholders to meet customer expectation, leverage company best practices, serving customers, overseeing the export shipping and documentation team, ensuring that customer orders are processed efficiently and accurately

Responsibilities

• Strategically and effectively plan and manage logistics.
• Develop and manage logistics KPIs.
• Design, assess, and implement new strategies and initiatives.
• Collaborate with other departments to integrate logistics with company processes.
• Manage the export shipping and documentation team, including training, coaching, and performance evaluation.
• Ensure that customer orders are processed in a timely and accurate manner, according to the customer specifications and the export regulations of the destination country.
• Verify and approve all export documents, such as invoices, packing lists, certificates of origin, bills of lading, and export licenses.
• Coordinate with sales, production, logistics, customs, and carriers to ensure smooth and efficient export operations.
• Monitor and track the status of shipments and provide updates to customers and internal stakeholders.
• Handle and resolve any customer complaints or inquiries regarding export shipments and documentation.
• Develop and implement the procedures to improve the quality and efficiency of the export shipping and documentation process.
• Ensure compliance with all applicable regulations and maintain records of all export transactions.

Qualifications

• He /She must be Engineering Graduate from recognized University and MBA – Supply Chain Management / business, logistics, international trade, or related field.
• At least 10-15 years of experience in similar role.
• Knowledge of export regulations and requirements, such as Incoterms, HS codes, customs clearance, and trade agreements.
• Proficient in Microsoft Office, especially Excel, and ERP systems.
• Excellent communication, interpersonal, and customer service skills.
• Strong attention to detail, organizational, and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Fluent in English and at least one other language.

Job Title:
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Vadodara - Alembic Building II BARODA
Language Requirements:
Time Type:
Full time
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Job Responsibilities :

• Handling Customer Service, Operations & Admin functionality.
• Attending walk in customers. Attending phone calls.
• Liasioning with Registrar for account statement, redemption etc.
• Liasioning with marketing dept at ho for material indent.
• Handling brokerage related queries of IFAs.
• Accepting application forms and redemption in the reception.
• Time stamping of transactions.
• Co-ordination with banks.
• High Value deposits.
• Guiding investors for online transactions

Academic Qualifications:

• Graduate / Management Graduate (preferable) + NISM (Mutual Fund) certification

Minimum Work Experience:

• 2+ years of experience in in asset management industry

Skills:

• Well versed with all MS office applications especially MS excel
• Excellent Communication skills
• Knowledge of Mutual Fund Industry