14 Customer Service Manager jobs in Vadodara

• Develop and implement community support programs and initiatives aligned with organizational goals.
• Oversee day-to-day operations of community outreach activities and support services.
• Build and maintain strong relationships with community members, local organizations, and stakeholders.
• Provide guidance and support to individuals and families facing social challenges.
• Organize and facilitate community events, workshops, and educational programs.
• Manage a team of community support staff, providing training, supervision, and performance management.
• Assess community needs and develop strategies to address identified gaps in services.
• Ensure accurate record-keeping and reporting of community interactions and program outcomes.
• Liaise with other social service agencies and government bodies to facilitate referrals and collaborations.
• Develop and manage the budget for community support programs.
• Advocate for the needs of community members and represent the organization at community meetings.
• Stay informed about current social issues, policies, and resources relevant to the community.

• Bachelor's or Master's degree in Social Work, Sociology, Psychology, Community Development, or a related field.
• Minimum of 4 years of experience in community outreach, social services, or a related role, with at least 2 years in a supervisory capacity.
• Proven experience in program development and management.
• Excellent interpersonal, communication, and active listening skills.
• Strong understanding of social issues, community dynamics, and relevant support services.
• Experience in conflict resolution and crisis intervention is highly desirable.
• Ability to work effectively with diverse populations.
• Proficiency in data collection, analysis, and report writing.
• Strong organizational and time management skills.
• Passion for social justice and community empowerment.
• Familiarity with local community resources and networks.

• Oversee the planning, implementation, and evaluation of community support programs.
• Manage and mentor a team of community support staff and volunteers.
• Develop and maintain strong relationships with community members, local organizations, and stakeholders.
• Coordinate outreach activities, workshops, and events to promote services and engagement.
• Ensure that all services are delivered in a sensitive, respectful, and culturally appropriate manner.
• Manage program budgets and resources effectively.
• Collect and analyze data on program effectiveness and community needs.
• Respond to community inquiries and provide guidance on available resources.
• Advocate for the needs of community members within the organization and externally.
• Ensure compliance with organizational policies and relevant regulations.

• Bachelor's degree in Social Work, Sociology, Community Development, or a related field.
• Minimum of 3-5 years of experience in community outreach, program management, or social services.
• Proven experience in managing teams and volunteers.
• Strong understanding of community needs and social support systems.
• Excellent communication, interpersonal, and active listening skills.
• Ability to build rapport and trust with diverse populations.
• Proficiency in Microsoft Office Suite and experience with client databases.
• Passion for social justice and community empowerment.

Who We Are:

Investis Digital is a global digital communications company. We combine effective storytelling with innovative digital approaches to help businesses communicate clearly and authentically with any audience. Using performance marketing and corporate communications, we craft a seamless presence for our clients, positively influencing the awareness, affinity, and action of the people that matter most. Founded in 2000, we have more than 2,000 global clients supported by 500 staff. We’re headquartered in London and have offices across Europe, North America, and Asia-Pacific.

Job Description:

Responsibilities:

• Client communication
• Taking end to end ownership of Client requests.
• Picking up the requests, acknowledging to clients, doing the
updates as required, QAing them, making them live and once
live replying back to the clients.
• Coordination between internal team members.
• Develop proactive and effective relationships with your
clients to improve management of their websites.
• Communicate with clients on requests as required.
• Working collectively with other DCMs in Baroda and London.
• Be a point of contact at Investis’ office in Baroda, India for
client queries.
• Deliver client requests with quality and on time.
• Adhering to ISMS 27001, QMS 9001 and GDPR policy &
procedure

What we Provide:

We're a welcoming bunch where ideas are valued.

Everyone is actively encouraged to develop their careers.

We are committed to helping you grow, professionally and personally.

Our benefits include: -29 paid holidays a year-Family Insurance Plan- Regular Wellness Sessions-Regular Rewards & Recognition, CSR, Cultural and sporting events.

• Lead and manage a team of customer support representatives and helpdesk technicians.
• Develop and implement customer service policies and procedures to ensure high-quality support.
• Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
• Provide training and coaching to support staff to enhance their skills and performance.
• Manage customer escalations and ensure timely and effective resolution of complex issues.
• Analyze customer feedback and support data to identify areas for improvement.
• Collaborate with product and engineering teams to provide insights on customer needs and pain points.
• Ensure the efficient operation of the helpdesk system and related tools.
• Contribute to the development of self-service resources, such as FAQs and knowledge bases.
• Uphold the company's commitment to outstanding customer service.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer support management or a similar leadership role.
• Proven experience in managing and motivating customer support teams.
• Strong understanding of helpdesk operations and customer service best practices.
• Excellent problem-solving, analytical, and decision-making skills.
• Exceptional communication, interpersonal, and conflict-resolution abilities.
• Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work effectively in a hybrid work environment, balancing remote and on-site responsibilities.
• A customer-centric approach and a passion for delivering exceptional service.
• Experience in developing and implementing customer support strategies.

• Lead, train, and mentor a remote team of community support specialists.
• Develop and implement strategies to improve community engagement, satisfaction, and retention.
• Oversee and manage all community support channels, including forums, social media, email, and chat.
• Establish and maintain robust support processes and workflows to ensure efficient issue resolution.
• Monitor community feedback and identify trends to proactively address potential issues and opportunities.
• Create and manage support documentation, FAQs, and knowledge base articles.
• Collaborate with product and marketing teams to relay community feedback and insights.
• Handle escalated customer inquiries and complex support cases with empathy and professionalism.
• Analyze support metrics and report on team performance, community health, and key initiatives.
• Foster a positive and inclusive online community environment.

• Proven experience in community management, customer support, or a related field, with at least 3 years in a leadership or managerial capacity.
• Demonstrated ability to lead and motivate remote teams effectively.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong understanding of online community platforms and social media management tools.
• Experience in developing support strategies and implementing process improvements.
• Ability to analyze data, identify trends, and translate insights into actionable plans.
• Exceptional problem-solving skills and a customer-centric mindset.
• Proficiency with CRM software and support ticketing systems.
• Ability to manage multiple priorities and work autonomously in a remote setting.
• Bachelor's degree in a relevant field or equivalent professional experience.

• Oversee the daily operations of the community support program, ensuring high-quality service delivery.
• Develop, implement, and evaluate individualized support plans for vulnerable adults.
• Conduct thorough needs assessments and risk evaluations for clients.
• Coordinate with external agencies, healthcare providers, and family members to ensure holistic client care.
• Provide direct support and advocacy for clients, addressing their immediate needs and long-term goals.
• Supervise, train, and mentor a team of community support workers.
• Maintain accurate and confidential client records in compliance with relevant regulations.
• Organize and facilitate community outreach initiatives and educational workshops.
• Manage program budgets and resources effectively.
• Stay updated on best practices, policies, and legislation related to community care and social services.

• Master's degree in Social Work, Psychology, Sociology, or a related field.
• Minimum of 6 years of experience in community support, social services, or case management, with at least 2 years in a supervisory role.
• Demonstrated experience working with vulnerable adult populations.
• Strong understanding of mental health, disability services, and elder care.
• Excellent crisis intervention, de-escalation, and problem-solving skills.
• Exceptional interpersonal and communication skills, with the ability to build trust and rapport remotely.
• Proficiency in case management software and electronic health records.
• Commitment to ethical practice and client advocacy.
• Ability to work independently and manage a remote team effectively.

Greetings from Synergy Resource Solutions, a leading recruitment consultancy firm.

Our client an Authorised Sales & Service Provider of CNG Compressor, Bio Gas Compressor, Hydrogen Compressor for CP brand ( Atlas Copco), We are Authorised Reseller for Parker Haniffin india for Instrumentation Fittings, Hoses, Dispenser etc. We are Authorised reseller of Tubacex Highpressure & High Temprature tubes.

We are hiring for their requirement of Service Manager:

Position: Service Engineer – Switchgear & Transformer Services

Experience: 2–5 years of experience in field service of MV/EHV switchgear and transformers.

Salary Budget: 30-45K Based on Experience

Qualification: Diploma / B.E. in Electrical / Power Engineering

Role Purpose To ensure reliable operation of customer assets by executing installation, testing, commissioning, maintenance, troubleshooting, and repair of MV/EHV switchgear and transformers, while maintaining high standards of safety, quality, and customer satisfaction.

Key Responsibilities:

• Install, test, and commission MV/EHV switchgear (VCB panels, RMUs, GIS) and transformers.

• Carry out primary & secondary injection testing of relays, CT/PT, and switchgear protection schemes.

• Execute preventive maintenance schedules; diagnose faults and perform troubleshooting on-site.

• Replace/refurbish components including contacts, relays, bushings, and gaskets.

• Assist in retrofit jobs (VCB replacement, relay upgrades, control panel modifications).

• Prepare and submit detailed service reports, test results, commissioning checklists.

• Train customer operators and maintenance staff on equipment handling and safety practices.

• Ensure full compliance with electrical safety standards, site permits, and company quality systems.

• Provide feedback to engineering & sales on recurring issues and product improvements

Required Skills & Qualifications:

• Diploma / B.E. in Electrical / Power Engineering.

• 2–5 years of experience in field service of MV/EHV switchgear and transformers.

• Hands-on knowledge of VCB, RMU, GIS, numerical relays, CT/PT, OLTC mechanisms, and transformer tests.

• Experience with test kits like OMICRON, MEGGER etc.

• Strong analytical, troubleshooting, and documentation skills.

• Ability to work under pressure and travel extensively.

Work Environment: Extensive field travel, work in high-voltage substations, physical handling of equipment and tools, readiness for emergency calls and weekend work as required.

Benefits:

• Paid leaves
• PF / ESIC
• Mobile reimbursements
• Travel allowances
• Diwali Bonus (after completion of 1 year of employment)

If interested, Please share your updated resume with details of present salary, expectations & notice period.