134 Customer Service jobs in Panchkula
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
Candidate Profile
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Chandigarh - DLF IT, Tower E, Lvl 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted today
Job Viewed
Job Description
- Manage customer interactions and relationships (by making welcome calls and emails to the customers after the device is handed over the commissioning is done by the installation team).
- Collaborate with the service manager and the engineers in the field.
- Coordinate customer service requests and resolve issues by assigning the service engineer on breakdown, b check and c check calls.
- Schedule appointments and track the field service engineers, to maintain the TAT and optimum utilization of the resources.
- Communicate with customers, teams, and stakeholders.
- Making feedback calls and emails to the customers once the job is completed.
Customer Service Representative
Posted today
Job Viewed
Job Description
- Manage customer interactions and relationships (by making welcome calls and emails to the customers after the device is handed over the commissioning is done by the installation team).
- Collaborate with the service manager and the engineers in the field.
- Coordinate customer service requests and resolve issues by assigning the service engineer on breakdown, b check and c check calls.
- Schedule appointments and track the field service engineers, to maintain the TAT and optimum utilization of the resources.
- Communicate with customers, teams, and stakeholders.
- Making feedback calls and emails to the customers once the job is completed.
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Customer Service Representative
Location: Remote
Company: Leading Credit Repair Agency/Debt Settlement in USA and Canada. The company is committed to helping individuals manage and resolve their credit effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.
We are seeking a highly motivated and dynamic Customer Service Representative to join our team. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients. You'll be responding to potential clients who have already expressed interest in our services and people who are interested in the services.
Key Responsibilities:
-Answering and making calls from potential clients, addressing their inquiries and providing detailed information about our debt settlement and consolidation services.
-Build strong relationships with clients by understanding their financial needs and recommending appropriate solutions.
-Follow up on leads generated through various channels to ensure timely and effective communication.
-Maintain accurate and detailed records of client interactions and transactions in our CRM system.
-Collaborate with the sales and customer service teams to achieve company goals and deliver outstanding service.
-Stay updated on industry trends and company offerings to effectively address client questions and concerns.
Requirements:
-Proven experience in a customer service role, preferably within the financial services industry.
-Excellent communication skills in English, both verbal and written.
-Strong interpersonal skills with the ability to build rapport with clients.
-Detail-oriented with strong organizational and time management skills.
-Proficiency in using CRM software and other relevant technology.
-Ability to work independently and as part of a team in a fast-paced environment.
-Ability to work the Pacific Standard Time Shift (GMT -8:00)
-Submitting a Police Verification in accordance with local law enforcement up on the receival of an offer letter.
This role requires handling sensitive financial matters, so the ability to stay composed and professional in challenging situations is essential.
What We Offer:
-Competitive at par with the industry base salary (20k-40k)
-Comprehensive training and ongoing support to help you succeed.
-A positive and collaborative work environment.
-Opportunities for career growth and development.
Employment Type
Full-time
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Customer Service Representative
Location: Remote
Company: Leading Credit Repair Agency/Debt Settlement in USA and Canada. The company is committed to helping individuals manage and resolve their credit effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.
We are seeking a highly motivated and dynamic Customer Service Representative to join our team. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients. You'll be responding to potential clients who have already expressed interest in our services and people who are interested in the services.
Key Responsibilities:
-Answering and making calls from potential clients, addressing their inquiries and providing detailed information about our debt settlement and consolidation services.
-Build strong relationships with clients by understanding their financial needs and recommending appropriate solutions.
-Follow up on leads generated through various channels to ensure timely and effective communication.
-Maintain accurate and detailed records of client interactions and transactions in our CRM system.
-Collaborate with the sales and customer service teams to achieve company goals and deliver outstanding service.
-Stay updated on industry trends and company offerings to effectively address client questions and concerns.
Requirements:
-Proven experience in a customer service role, preferably within the financial services industry.
-Excellent communication skills in English, both verbal and written.
-Strong interpersonal skills with the ability to build rapport with clients.
-Detail-oriented with strong organizational and time management skills.
-Proficiency in using CRM software and other relevant technology.
-Ability to work independently and as part of a team in a fast-paced environment.
-Ability to work the Pacific Standard Time Shift (GMT -8:00)
-Submitting a Police Verification in accordance with local law enforcement up on the receival of an offer letter.
This role requires handling sensitive financial matters, so the ability to stay composed and professional in challenging situations is essential.
What We Offer:
-Competitive at par with the industry base salary (20k-40k)
-Comprehensive training and ongoing support to help you succeed.
-A positive and collaborative work environment.
-Opportunities for career growth and development.
Employment Type
Full-time
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Location: Remote
Company: Leading Credit Repair Agency/Debt Settlement in USA and Canada. The company is committed to helping individuals manage and resolve their credit effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.
We are seeking a highly motivated and dynamic Customer Service Representative to join our team. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients. You'll be responding to potential clients who have already expressed interest in our services and people who are interested in the services.
Key Responsibilities:
-Answering and making calls from potential clients, addressing their inquiries and providing detailed information about our debt settlement and consolidation services.
-Build strong relationships with clients by understanding their financial needs and recommending appropriate solutions.
-Follow up on leads generated through various channels to ensure timely and effective communication.
-Maintain accurate and detailed records of client interactions and transactions in our CRM system.
-Collaborate with the sales and customer service teams to achieve company goals and deliver outstanding service.
-Stay updated on industry trends and company offerings to effectively address client questions and concerns.
Requirements:
-Proven experience in a customer service role, preferably within the financial services industry.
-Excellent communication skills in English, both verbal and written.
-Strong interpersonal skills with the ability to build rapport with clients.
-Detail-oriented with strong organizational and time management skills.
-Proficiency in using CRM software and other relevant technology.
-Ability to work independently and as part of a team in a fast-paced environment.
-Ability to work the Pacific Standard Time Shift (GMT -8:00)
-Submitting a Police Verification in accordance with local law enforcement up on the receival of an offer letter.
This role requires handling sensitive financial matters, so the ability to stay composed and professional in challenging situations is essential.
What We Offer:
-Competitive at par with the industry base salary (20k-40k)
-Comprehensive training and ongoing support to help you succeed.
-A positive and collaborative work environment.
-Opportunities for career growth and development.
Employment Type
Full-time
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Location: Remote
Company: Leading Credit Repair Agency/Debt Settlement in USA and Canada. The company is committed to helping individuals manage and resolve their credit effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.
We are seeking a highly motivated and dynamic Customer Service Representative to join our team. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients. You'll be responding to potential clients who have already expressed interest in our services and people who are interested in the services.
Key Responsibilities:
-Answering and making calls from potential clients, addressing their inquiries and providing detailed information about our debt settlement and consolidation services.
-Build strong relationships with clients by understanding their financial needs and recommending appropriate solutions.
-Follow up on leads generated through various channels to ensure timely and effective communication.
-Maintain accurate and detailed records of client interactions and transactions in our CRM system.
-Collaborate with the sales and customer service teams to achieve company goals and deliver outstanding service.
-Stay updated on industry trends and company offerings to effectively address client questions and concerns.
Requirements:
-Proven experience in a customer service role, preferably within the financial services industry.
-Excellent communication skills in English, both verbal and written.
-Strong interpersonal skills with the ability to build rapport with clients.
-Detail-oriented with strong organizational and time management skills.
-Proficiency in using CRM software and other relevant technology.
-Ability to work independently and as part of a team in a fast-paced environment.
-Ability to work the Pacific Standard Time Shift (GMT -8:00)
-Submitting a Police Verification in accordance with local law enforcement up on the receival of an offer letter.
This role requires handling sensitive financial matters, so the ability to stay composed and professional in challenging situations is essential.
What We Offer:
-Competitive at par with the industry base salary (20k-40k)
-Comprehensive training and ongoing support to help you succeed.
-A positive and collaborative work environment.
-Opportunities for career growth and development.
Employment Type
Full-time
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Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Location: Remote
Company: Leading Credit Repair Agency/Debt Settlement in USA and Canada. The company is committed to helping individuals manage and resolve their credit effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.
We are seeking a highly motivated and dynamic Customer Service Representative to join our team. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients. You'll be responding to potential clients who have already expressed interest in our services and people who are interested in the services.
Key Responsibilities:
-Answering and making calls from potential clients, addressing their inquiries and providing detailed information about our debt settlement and consolidation services.
-Build strong relationships with clients by understanding their financial needs and recommending appropriate solutions.
-Follow up on leads generated through various channels to ensure timely and effective communication.
-Maintain accurate and detailed records of client interactions and transactions in our CRM system.
-Collaborate with the sales and customer service teams to achieve company goals and deliver outstanding service.
-Stay updated on industry trends and company offerings to effectively address client questions and concerns.
Requirements:
-Proven experience in a customer service role, preferably within the financial services industry.
-Excellent communication skills in English, both verbal and written.
-Strong interpersonal skills with the ability to build rapport with clients.
-Detail-oriented with strong organizational and time management skills.
-Proficiency in using CRM software and other relevant technology.
-Ability to work independently and as part of a team in a fast-paced environment.
-Ability to work the Pacific Standard Time Shift (GMT -8:00)
-Submitting a Police Verification in accordance with local law enforcement up on the receival of an offer letter.
This role requires handling sensitive financial matters, so the ability to stay composed and professional in challenging situations is essential.
What We Offer:
-Competitive at par with the industry base salary (20k-40k)
-Comprehensive training and ongoing support to help you succeed.
-A positive and collaborative work environment.
-Opportunities for career growth and development.
Employment Type
Full-time
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Location: Remote
Company: Leading Credit Repair Agency/Debt Settlement in USA and Canada. The company is committed to helping individuals manage and resolve their credit effectively. We pride ourselves on delivering exceptional customer service and personalized financial solutions to our clients.
We are seeking a highly motivated and dynamic Customer Service Representative to join our team. This role is integral to our customer service operations, focusing on handling incoming inquiries and providing exceptional support to our clients. You'll be responding to potential clients who have already expressed interest in our services and people who are interested in the services.
Key Responsibilities:
-Answering and making calls from potential clients, addressing their inquiries and providing detailed information about our debt settlement and consolidation services.
-Build strong relationships with clients by understanding their financial needs and recommending appropriate solutions.
-Follow up on leads generated through various channels to ensure timely and effective communication.
-Maintain accurate and detailed records of client interactions and transactions in our CRM system.
-Collaborate with the sales and customer service teams to achieve company goals and deliver outstanding service.
-Stay updated on industry trends and company offerings to effectively address client questions and concerns.
Requirements:
-Proven experience in a customer service role, preferably within the financial services industry.
-Excellent communication skills in English, both verbal and written.
-Strong interpersonal skills with the ability to build rapport with clients.
-Detail-oriented with strong organizational and time management skills.
-Proficiency in using CRM software and other relevant technology.
-Ability to work independently and as part of a team in a fast-paced environment.
-Ability to work the Pacific Standard Time Shift (GMT -8:00)
-Submitting a Police Verification in accordance with local law enforcement up on the receival of an offer letter.
This role requires handling sensitive financial matters, so the ability to stay composed and professional in challenging situations is essential.
What We Offer:
-Competitive at par with the industry base salary (20k-40k)
-Comprehensive training and ongoing support to help you succeed.
-A positive and collaborative work environment.
-Opportunities for career growth and development.
Employment Type
Full-time