Explore customer support job opportunities in 43 Customer Support jobs in Ranchi
Customer Support Representative
Posted 4 days ago
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Job Description
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!
What You’ll Do
- Respond to customer inquiries via email, chat, and phone.
- Provide fast and effective solutions to resolve customer issues.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with internal teams to ensure a seamless customer experience.
- Identify opportunities to improve processes and enhance customer satisfaction.
What We’re Looking For
- Proven experience in customer service or a similar role.
- Strong verbal and written communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Empathy and problem-solving skills to handle customer concerns effectively.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.
What We Offer
- Competitive salary and performance bonuses.
- Opportunities for career growth and skill development.
- A supportive and collaborative team environment.
- Flexible working hours (remote options available).
Customer Support Representative
Posted 4 days ago
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Job Description
Job description
About Kayana
Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.
Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.
Find out more here:
Responsibilities
● Respond to client queries online.
● Be able to provide support in real-time to clients in the UK, US and Australia.
● Understand the difference between a software and hardware issue.
● Communicate with the line manager and escalate issues when needed.
● Track and report on the progress of bug fixes to clients.
Requirements
● Good ability in written and spoken English.
● Computer literacy.
● Ability to learn quickly and follow troubleshooting guides.
We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.
Shift Range
We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.
What are we looking for?
We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.
We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!
Pay: ₹30,000.00 - ₹50,000.00 per month
Customer Support Executive
Posted today
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Job Description
Company Name : Others
Skills:
Job Location : Ranchi
- No. of Openings:
- **Not updated**
Gender Preference :No Preference
**Full Time**
APPLY
Qualification
- Mandatory Qualification:
- UG-Non Engineering- Qualifications:
- Not Updated- Additional Prefered Skills:
- Not UpdatedComplete Job Description
Language Known
**Not Updated**
Other Details
- Weekly working Days:
- Not Updated- OFF days Comment:
- Not Updated- Monthly CTC
10,000 - 13,000- Other Requirements:
- Not Updated
Customer Support Associate
Posted today
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Job Description
We are hiring for Multinational BPO in Ranchi (kanke)
For boys only
We have only night shift as 4pm to 1am and 5pm to 2am
9 hours a day in which 1 hour is break
1 day rotaional week off
**Job Types**: Full-time, Fresher, Regular / Permanent
**Salary**: ₹10,300.00 - ₹12,500.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Night shift
COVID-19 considerations:
Should have take covid vaccination
Ability to commute/relocate:
- Kanke, Ranchi - , Jharkhand: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- English (required)
Customer Support Associate
Posted today
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Job Description
InfoDeity Services Pvt. Ltd. is a fast-growing BPO company specializing in delivering high-quality customer support. We are currently seeking a skilled and enthusiastic Customer Support Associate (Male) to join our team in Lowadih, Ranchi. If you are passionate about customer service and thrive in a dynamic environment, we want to hear from you!
**Key Responsibilities**:
- Provide exceptional customer support via text chat.
- Assist customers with product inquiries, how to order, price information, shipping charges, and more.
- Collaborate with team members to improve service quality and overall customer satisfaction.
- Utilize strong problem-solving skills to effectively address and resolve customer concerns.
**Qualifications**:
- Minimum 1 year of BPO or call center experience is required.
- Fluent in English, both written and verbal.
- Proficient in computer and internet usage.
- Strong reasoning and analytical skills.
**What We Offer**:
- Competitive salary of ₹17,000 per month (in-hand).
- Comprehensive training to support your success in the role.
- A supportive and collaborative work environment.
- Health insurance.
- Day shift: 10:30 AM to 7:00 PM.
Pay: ₹7,000.00 - ,001.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
Customer Support Specialist (unpaid)
Posted 4 days ago
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Job Description
SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide. Built on the principles of Technology and Trust, we are dedicated to maximizing value for Sound Recording owners in the digital age. We ensure that rights owners receive fair compensation through our commitment to Transparency and Efficiency. Our platform provides clarity on deal terms and detailed information on royalty collection.
Role Description
This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for addressing customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining high standards of communication and problem resolution. Daily tasks include troubleshooting issues, guiding users through solutions, and documenting customer interactions for continuous improvement.
Qualifications
- Customer Support, Customer Satisfaction skills
- Interpersonal Skills, strong communication abilities
- Technical Support, Analytical Skills
- Experience with customer relationship management (CRM) software is a plus
- Ability to work independently and remotely
- Previous experience in the music industry is beneficial
- Anyone can apply for this role.
. Certificate
. Work based stipend
. Article about work in website
Customer Support, Telecaller Fresher
Posted today
Job Viewed
Job Description
Call HR=
- Call our clients to explain about our SOFTWARE
- give demo of our software on call
- FRESHER /EXPERIENCE CAN APPLY
SALARY- 10K to 14K+incentive
LOCATION= kalam academy,4th floor,roshpa tower,main road, ranchi
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,000.00 - ₹14,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
**Education**:
- Bachelor's (preferred)
Work Location: In person
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Customer Service Sales Support
Posted today
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Job Description
Job title: Customer Service Sales Support
Company: Renaissance Jewel
Location: Remote(WFH)
Experience Required: 6–10 Years
Salary Range: Up to ₹10 LPA
Working Hours(EST) 9am- 5pm(Wed- Sun) 3:00 PM – 11:00 PM
Type: Full-Time
About Renaissance Jewel
Renaissance Jewel specializes in fine lab-grown diamond jewelry, offering a diverse range of engagement rings, wedding bands, earrings, necklaces, and bracelets. They provide customizable design services, allowing customers to create unique pieces that capture their personal style. We're expanding our customer support and sales team and looking for a senior professional who excels in building relationships and driving customer satisfaction through personalized service.
About the Role:
We are seeking a dynamic and experienced Sales & Customer Support Specialist to join our growing support team. This role is ideal for someone with a strong background in call center operations , particularly in handling inbound calls and live chats , and a passion for delivering world-class customer service while identifying upsell opportunities.
Key Responsibilities:
- Handle inbound customer inquiries via phone and live chat with professionalism and empathy.
- Provide detailed product information, assist with order status, returns, and after-sales service.
- Identify and act on sales opportunities during customer interactions.
- Maintain high standards of customer satisfaction (CSAT) and service level agreements (SLA).
- Accurately log all customer interactions in CRM systems.
- Work collaboratively with internal teams (sales, logistics, design) to resolve customer issues.
- Mentor junior team members and contribute to best practices in customer engagement.
Required Skills & Experience:
- 6–10 years of experience in a call center or BPO environment, with a strong focus on inbound calls and live chat support.
- Strong sales orientation and the ability to build rapport with high-value clients.
- Excellent verbal and written communication skills in English.
- Proficient in using CRM tools, live chat platforms , and ticketing systems.
- Comfortable with EST working Hours.
- Ability to multitask, manage time effectively, and maintain attention to detail.
- Experience in luxury retail , jewelry , or high-end lifestyle brands .
- Graduate degree preferred.
Client Support Specialist
Posted 4 days ago
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Job Description
Position: Client Support Specialist
Location: India (Remote)
Employment Type: Full-Time
Schedule: Monday to Friday, Day Shift
Company Description
Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.
Position Overview
We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.
Key Responsibilities
Client Engagement & Support
- Act as the first point of contact for client inquiries, providing timely and professional responses.
- Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
- Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.
Relationship Management
- Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
- Proactively identify client challenges and provide solutions or escalate appropriately.
- Gather client feedback to influence product improvements and roadmap priorities.
Documentation & Reporting
- Maintain accurate records of client interactions, issue resolutions, and support tickets.
- Create and update knowledge base articles, FAQs, and training materials to empower clients.
- Generate regular reports on client health, support metrics, and recurring issues.
Collaboration
- Partner with product managers, engineers, and sales teams to deliver client success.
- Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.
Qualifications
- Bachelor’s degree in Business, Computer Science, or related field.
- 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
- Strong understanding of enterprise software and ability to learn technical details quickly.
- Excellent communication, problem-solving, and relationship-building skills.
- Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
- Ability to manage multiple client accounts in a fast-paced environment.
What We Offer
- Work at the forefront of AI innovation in high-impact industries.
- A client-facing role with opportunities to build long-term relationships with global enterprises.
- Competitive compensation and performance incentives.
- Professional development opportunities in AI, enterprise technology, and client success management.
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Customer Service Representative
Posted 8 days ago
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Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Ranchi - Madhuram Bldg - RanchiCHI
Language Requirements:
Time Type:
Full time
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