251 Digital Transformation jobs in Bengaluru

About the role
I am a part of the Digital Transformation team at Tesco Business Services, my team & I work with relevant stakeholders to assess & build pipeline for Digital Projects that are aligned Tesco defined standards and guidelines

You will be responsible for
- Developing and leading a high performing team, creating an environment for success by setting direction and coaching them to succeed through inspiring conversations every day. (Refer to the expectations of a manager at Tesco- the minimum standards)- Initiates and designs continuous improvements initiatives to drive performance within their teams - Accountable for achieving teams objectives, stakeholder management and escalation management. - Making decisions within policy and procedure framework to deliver business plans.

• Driving Digital Transformation strategy and the shared vision across Tesco Functional areas- Assess processes and build pipeline of opportunities for Digital Transformation that drive tangible benefits - End to end accountability from identification to delivery of solution in partnership with business teams and delivery partners- Identify fit for purpose automation solutions and practices for my team to follow- Ensure frequent and relevant updates to all relevant parties across all levels of the business at all times- Partner with Stakeholders, Vendors, Technology & Business teams to achieve defined business outcomes- Develop and lead a high performing team of individual contributors, giving them the opportunities to be their best by coaching, career development conversations and effective performance management- Identify and initiate projects to improve and optimise ways of working within the team- Prepare schedules and define priorities for my team to assess to build the opportunities pipeline pipeline and manage delivery for bug free and on time automation solutions- Ensure my team prepares appropriate documentation for all digital solutions  - Drive setting up of Digital Academy by building Knowledge base/reusable assets- Automation Delivery Model – Drive and implement cohesive automation delivery model across Tesco that brings together all the disparate stakeholders across Technology and Business teams- Frequently review and refine the Automation Methodology in partnership with all relevant stakeholders- Ensure my team and I adhere to norms, guidelines and practices laid out for Digital solutions at all times - Following our Business Code of Conduct and always acting with integrity and due diligence- Live our values of 'We treat everyone how we like to be treated' & "No one tries harder for customers" everyday

You will need
Experience level - 8 to 12 years preferredDomain skills:- Identify Digital opportunities and solution development- Process Mapping and Designing preferred- Designing Functional and Solution Design Documents preferred- Understanding of Lean and Six Sigma principles

People Skills:- Managing and leading Digital Transformation teams

Technical skills:- Expertise and experience with one of the below tools- Primary Skills: Hyperautomation, HITL, RPA Tools (Automation Anywhere, UIPath) & Setting up Infrastructure- Power Platform (Power App, Power BI, Power Automate), Sharepoint- Secondary skills - VBA, Python, SQL, C#, Tableau,- LCNC, etc- JIRA, Confluence, Github

• Customer Focus

• Managing and Influencing Stakeholders

• Managing People

• Managing Operational Delivery

• Managing and driving change across the business

• Leading and Managing Projects

• Setting up and managing objectives and KPIs

Whats in it for you?
At Tesco, we are committed to providing the best for you. 

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. 

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.  

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. 

Salary -

Your fixed pay is the guaranteed pay as per your contract of employment. 

Performance Bonus -

Opportunity to earn additional compensation bonus based on performance, paid annually 

Leave & Time-off -
Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company's policy. 

Making Retirement Tension-FreeSalary -
In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. 

Health is Wealth -
Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. 

Mental Wellbeing -
We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.  

Financial Wellbeing -
Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.  

Save As You Earn (SAYE) -
Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.  

Physical Wellbeing -
Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. 

About Us

Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. 

Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. 

Tesco Business Solutions:
 

Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Job location :Bangalore
Position : Manager- Business Transformation
Division : BPO
Experience : We
are seeking a Manager with 2–4years of experience to drive process excellence and digital transformation in our outsourcing operations. The role will focus on workflow improvement, leveraging
Lean, Agentic AI, Generative AI, and automation tools
, while ensuring measurable gains in efficiency, customer experience, and margin optimization.

Key Responsibilities

• Lead and support process improvement initiatives using Lean Six Sigma and continuous improvement approaches.
• Identify opportunities for designing AI-led transformation projects (Agentic AI, Gen AI, RPA, analytics, and digital tools).
• Partner with senior leaders and cross-functional teams to identify margin optimization opportunities and efficiency levers.
• Track and report KPIs for productivity, cost, and customer satisfaction improvements.
• Drive change adoption, ensuring smooth implementation of new digital tools and processes.
• Research emerging AI/digital trends and recommend use cases relevant to operations.

Requirements

• 2–4 years of work experience in process excellence, digital transformation, or consulting.
• Strong understanding of AI/Gen AI use cases, automation, and digital experience tools.
• Demonstrated ability to deliver measurable improvements in cost, quality, or customer satisfaction.

Skills

• Lean Six Sigma methodology (practical application).
• Analytical and data-driven problem solving.
• Familiarity with digital enablers (RPA, AI chatbots, Gen AI, analytics tools).
• Strong communication, presentation, and stakeholder management skills.
• Curiosity and innovation mindset.

Qualifications

• MBA/PGDM (mandatory) in Operations, Strategy, or related specialization.
• Lean Six Sigma Green Belt certification (preferred).
• Additional certifications in Project Management (PMP/Agile) or AI/automation tools will be an advantage.

Disclaimer:
Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

Position Summary:

Onity Group Inc. seeks a visionary technologist and leader to drive Innovation using emerging technologies and deliver on the digital transformation journey. Reporting to the VP of Digital Transformation, this role is critical in shaping the technology landscape and ensuring that innovative technological solutions support our business strategies and enhance operational efficiency, customer engagement, and market competitiveness. The focus of this role will be on the experimentation, pilot, and deployment of Digital tools & technologies such as Generative AI, Computer Vision, RPA, chatbots, and customer digital journeys in Servicing & Lending.

Job Functions and Responsibilities:

• Develop and execute a comprehensive technology architecture "digital" strategy that aligns with the company's overall business goals and transforms to maintain a best-in-class operation.
• Own the overall digital technology stack and digital framework.
• Lead digital transformation initiatives across the organization, ensuring a seamless integration of technology into business processes through automation and strategic change management.
• Continuously assess current technology architecture and collaborate with executive leadership to ensure alignment between technology initiatives and business objectives.
• Identify emerging technologies and trends that enhance business operations and create competitive advantages.
• Leverage Digital technologies to design and implement business applications to improve cost per loan, customer experience, and operational efficiencies.
• Expert in RPA, Generative AI, CNN & RNN models for Vision OCR, and chatbots.
• Strong footing in Digital Architecture build-outs.
• Build coalitions across the organization, engaging with key stakeholders (including clients, partners and vendors) to identify technology needs and opportunities. Quickly understands the internal clients' processes and current technology ecosystem and maps it with the industry's best practices.
• Foster a culture of innovation that encourages experimentation and the adoption of new technologies, chiefly AI.
• Conduct road shows to educate the Enterprise on emerging technologies.
• Conduct Hackathons to get winning solutions deployed in the Digital space.
• Coach and influence business leaders to maximize the use of technology.

Qualifications:

• Bachelor's degree in computer science, information technology, or a related field.
• 10-15 years of experience in IT, with a strong background in Digital Technologies.
• Experience in Fintech, Financial services or lending technology an added plus.
• Good understanding of US mortgages (lending processes and the technology stack used in the mortgage industry, including AI solutions in processes, optical character recognition solutions, and customer-facing and point-of-sale applications) an added plus.
• Proven history of successfully leading large-scale IT projects and teams in a transparent, collaborative, global environment.
• Aggressive focus on strategy, execution, and results.
• Exceptional communicator who tells an effective story and aligns stakeholders to it.
• Tools such as Python, RPA tools such as Uipath, AWS Bedrock, other deep learning models, UI/UX technologies.

Leadership Attributes:

• Integrity – always do the right thing.
• Judgment – effectively deal with the gray.
• Transparency – open and honest communication; early escalation; no hidden agendas.
• Respect – treat others with dignity and be respectful.
• Resiliency – tolerate dynamic conditions without undue frustration.
• Pragmatic – stay calm, act with focus and purpose, even when facing challenge and uncertainty.
• Passion – demonstrate positive excitement and conviction for what you do and needs to get done.
• Ownership – take responsibility for your span.
• Self-Motivation – personal drive to achieve, commitment to personal / organizational goals, initiative to act on opportunities and challenges, and optimism in the face of setbacks.
• Hunger – willing to throw head, heart, and hands into the job.
• Humility – do not have to be the smartest person in the room, give credit to others, willing to do any job to help the organization or team succeed.
• Desire to Win – super competitive yet understand that the competition is outside the organization.
• Empathy – the ability to put yourself in your customers shoes, understand and address apprehensions.
• Independent Thinker – analytical, the ability to make sense of things based on one's experiences and observations; not flustered by criticism or challenges and willing to stand for convictions.
• Intellectual Curiosity – passion for continuous learning and understanding "why."

Transforming Education through Digital Innovation

A visionary leader is sought to spearhead cross-functional initiatives that propel the organization's mission forward.

This pivotal role demands a seasoned professional with a proven track record of driving complex, tech-enabled programs and cultivating impactful learning outcomes through digital innovation.

Responsibilities:

• Design and execute strategic programs that converge multiple teams and business functions to drive consistent excellence.
• Develop, implement, and continuously refine program management methodologies to foster a culture of accountability and continuous improvement.
• Collaborate with stakeholders to align on vision, priorities, dependencies, and delivery milestones, ensuring proactive mitigation and transparent communication.
• Monitor and report on program progress, risks, and issues, guaranteeing timely intervention and effective resolution.
• Empower team members with mentorship and guidance on program management best practices.

Qualifications:

• At least 4 years of experience in program or project management, preferably in education technology with a strong history of delivering complex, multi-stakeholder programs successfully.
• Comprehensive knowledge of program management standards and frameworks (e.g., PMI, SAFe).
• Experience in defining and embedding best practices, tools, and processes to optimize delivery at scale.
• Exceptional stakeholder management, communication, and facilitation skills.
• Strong analytical and problem-solving abilities, with a capacity to thrive in ambiguity.
• Relevant certifications in Program/Project Management (PMP, PgMP, SAFe, Agile) are highly valued.

Key Performance Indicators:

• Program delivery success rate.
• Team member development and retention.
• Stakeholder satisfaction and engagement.

Digital Transformation Associate

Location: Lincoln, UK | Type: Full-Time | Remote

Reports To: Technical Development Lead

About the Role

We’re looking for a motivated and tech-savvy Digital Transformation Associate to help modernize and optimize how we operate across student housing, property management, construction, and hospitality.

This is a hands-on, growth-oriented role — ideal for someone early in their digital transformation career who wants to learn by doing. You’ll work closely with cross-functional teams such as Marketing, Sales, Finance, and Customer Success to identify process bottlenecks, implement automation, and support the rollout of new digital tools.

You’ll get the opportunity to work on real transformation projects — from building simple automations in Python or no-code platforms, to integrating APIs and evaluating SaaS tools — all while learning from senior leaders in a fast-paced, startup-style environment.

What You’ll Do

• Support Digital Projects: Assist in planning, coordinating, and delivering digital transformation initiatives under the guidance of senior team members.
• Process Improvement: Work with different teams to map existing workflows, identify inefficiencies, and suggest automation or digital solutions.
• Hands-On Automation: Use Python , APIs , and no-code platforms (such as Zapier, Make, or Power Automate) to automate tasks and improve data flow between systems.
• Tool Evaluation: Research, test, and recommend suitable SaaS products and digital tools for internal teams.
• Documentation & SOPs: Help document processes, create user guides, and maintain standard operating procedures for digital systems.
• Cross-Functional Collaboration: Partner with stakeholders across multiple departments to understand needs and ensure successful technology adoption.
• Progress Tracking: Use tools like Trello, ClickUp, or Asana to track project progress and share updates with management.

What We’re Looking For

• Bachelor’s degree in Computer Science , Information Systems , Business , or a related field.
• 2–3 years’ experience in digital transformation, process automation, IT projects, or business systems support.
• Basic experience with Python (e.g., for scripting or data automation) and a general understanding of APIs .
• Familiarity with no-code / low-code platforms (e.g., Zapier, Power Automate, Airtable, or Notion).
• Strong analytical and problem-solving skills; comfortable breaking down workflows and finding digital solutions.
• Strong organizational and communication skills, with the ability to work collaboratively with multiple teams.
• Interest in learning about SaaS tools , data integration , and automation best practices .
• (Nice to have) Experience with data visualization or BI tools (Power BI, Tableau, or similar).

Digital Transformation Associate

Location: Lincoln, UK | Type: Full-Time | Remote

Reports To: Technical Development Lead

About the Role

We’re looking for a motivated and tech-savvy Digital Transformation Associate to help modernize and optimize how we operate across student housing, property management, construction, and hospitality.

This is a hands-on, growth-oriented role — ideal for someone early in their digital transformation career who wants to learn by doing. You’ll work closely with cross-functional teams such as Marketing, Sales, Finance, and Customer Success to identify process bottlenecks, implement automation, and support the rollout of new digital tools.

You’ll get the opportunity to work on real transformation projects — from building simple automations in Python or no-code platforms, to integrating APIs and evaluating SaaS tools — all while learning from senior leaders in a fast-paced, startup-style environment.

What You’ll Do

• Support Digital Projects: Assist in planning, coordinating, and delivering digital transformation initiatives under the guidance of senior team members.
• Process Improvement: Work with different teams to map existing workflows, identify inefficiencies, and suggest automation or digital solutions.
• Hands-On Automation: Use Python , APIs , and no-code platforms (such as Zapier, Make, or Power Automate) to automate tasks and improve data flow between systems.
• Tool Evaluation: Research, test, and recommend suitable SaaS products and digital tools for internal teams.
• Documentation & SOPs: Help document processes, create user guides, and maintain standard operating procedures for digital systems.
• Cross-Functional Collaboration: Partner with stakeholders across multiple departments to understand needs and ensure successful technology adoption.
• Progress Tracking: Use tools like Trello, ClickUp, or Asana to track project progress and share updates with management.

What We’re Looking For

• Bachelor’s degree in Computer Science , Information Systems , Business , or a related field.
• 2–3 years’ experience in digital transformation, process automation, IT projects, or business systems support.
• Basic experience with Python (e.g., for scripting or data automation) and a general understanding of APIs .
• Familiarity with no-code / low-code platforms (e.g., Zapier, Power Automate, Airtable, or Notion).
• Strong analytical and problem-solving skills; comfortable breaking down workflows and finding digital solutions.
• Strong organizational and communication skills, with the ability to work collaboratively with multiple teams.
• Interest in learning about SaaS tools , data integration , and automation best practices .
• (Nice to have) Experience with data visualization or BI tools (Power BI, Tableau, or similar).

About Concentrix:

Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.

Job Location : Bangalore

Mode of work - Work from Office (all 5days)

Expertise in Contact center improvements like NPS, CSAT, AHT,etc. with deploying Tech solutions like - AgenticAI, AgentAssist, IVR, GenAI, etc.

Role:

Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots.

Key Roles & Responsibilities:

• Co-innovate with our clients to outline transformation roadmaps
• Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping
• Support delivery, account management, sales teams in problem solving and driving business growth
• Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities
• Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements
• Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact
• Create a culture of problem solving by imparting trainings
• Identify new technologies which can help us improve CNX &/ our client’s business processes
• Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs

Desired Skills/ Preferred Qualifications:

• Comprehensive understanding of Business Process Service & CX business & associated channels
• Solution Building – Business Transformation Roadmaps
• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Proven experience in conducting Process Discoveries & write Process Design Documents
• Lean Six Sigma BB / MBB Certification would be preferable
• Strong Stakeholder / client management experience

About Concentrix:

Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more.

Job Location : Bangalore

Mode of work - Work from Office (all 5days)

Expertise in Contact center improvements like NPS, CSAT, AHT,etc. with deploying Tech solutions like - AgenticAI, AgentAssist, IVR, GenAI, etc.

Role:

Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots.

Key Roles & Responsibilities:

• Co-innovate with our clients to outline transformation roadmaps
• Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping
• Support delivery, account management, sales teams in problem solving and driving business growth
• Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities
• Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils and Consulting engagements
• Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact
• Create a culture of problem solving by imparting trainings
• Identify new technologies which can help us improve CNX &/ our client’s business processes
• Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs

Desired Skills/ Preferred Qualifications:

• Comprehensive understanding of Business Process Service & CX business & associated channels
• Solution Building – Business Transformation Roadmaps
• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Proven experience in conducting Process Discoveries & write Process Design Documents
• Lean Six Sigma BB / MBB Certification would be preferable
• Strong Stakeholder / client management experience