199 Digital Transformation jobs in Bengaluru

Date: 12 Sept 2025

Location:Bangalore, KA, IN

Job Description

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out

Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene's high-speed growth.

We are purpose-driven. We enable healthcare organizations to be future ready and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

If this excites you, then apply below.

Role: Manager – Digital Operations

Description:

We are seeking a Manager – Digital Operations to take end-to-end ownership of strategic initiatives, solution design, and digital transformation programs. This role offers a unique opportunity to work at the intersection of business, technology, and operations, ensuring delivery excellence while shaping innovative solution frameworks for clients and internal initiatives.

As a Manager, you will not only drive the execution of high-impact transformation programs but also contribute to solutioning, pre-sales engagements, test-and-learn pilots, and continuous improvement initiatives—playing a pivotal role in strengthening Indegene's digital operations backbone in alignment with our growth strategy.

Responsibilities:

• Lead the design, solutioning, and execution of strategic digital operations initiatives across functions.
• Partner with clients, business teams, and technology stakeholders to translate business challenges into scalable digital solutions.
• Drive end-to-end program management for key transformation projects ensuring on-time delivery and measurable outcomes.
• Develop innovative solution frameworks for proposals, RFPs, and client engagements to strengthen business positioning.
• Identify operational gaps, define process improvements, and deploy automation/digital accelerators for efficiency.
• Build and manage cross-functional teams, ensuring seamless collaboration between strategy, operations, and technology units.
• Track and report KPIs, ensuring alignment of initiatives with organizational strategy and client objectives.
• Ensure compliance, governance, and quality standards in solution delivery.
• Mentor and develop high-performing teams, fostering a culture of innovation and continuous improvement.
• Stay ahead of industry trends in digital operations, AI/automation, and solutioning to provide thought leadership.

Must Have

• 10–12 years of proven experience in digital operations, consulting, or solution design in a client-facing environment.
• Strong track record of leading strategic initiatives and managing large-scale transformation programs.
• Expertise in digital platforms, automation, AI/ML, analytics, and enterprise technology landscapes.
• Excellent problem-solving and solution-architecting skills with ability to balance business and technical aspects.
• Experience in client engagement, pre-sales solutioning, and RFP responses.
• Strong business acumen with ability to align initiatives to revenue, cost optimization, and customer value.
• Demonstrated leadership in managing cross-functional/global teams.
• Exceptional communication, presentation, and stakeholder management skills.
• Ability to thrive in a fast-paced, ambiguous environment with strategic vision and operational execution.
• MBA/Engineering background preferred; consulting experience will be an advantage.

Good to have

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate's merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Job location :Bangalore
Position : Manager- Business Transformation
Division : BPO
Experience : We
are seeking a Manager with 2–4years of experience to drive process excellence and digital transformation in our outsourcing operations. The role will focus on workflow improvement, leveraging
Lean, Agentic AI, Generative AI, and automation tools
, while ensuring measurable gains in efficiency, customer experience, and margin optimization.

Key Responsibilities

• Lead and support process improvement initiatives using Lean Six Sigma and continuous improvement approaches.
• Identify opportunities for designing AI-led transformation projects (Agentic AI, Gen AI, RPA, analytics, and digital tools).
• Partner with senior leaders and cross-functional teams to identify margin optimization opportunities and efficiency levers.
• Track and report KPIs for productivity, cost, and customer satisfaction improvements.
• Drive change adoption, ensuring smooth implementation of new digital tools and processes.
• Research emerging AI/digital trends and recommend use cases relevant to operations.

Requirements

• 2–4 years of work experience in process excellence, digital transformation, or consulting.
• Strong understanding of AI/Gen AI use cases, automation, and digital experience tools.
• Demonstrated ability to deliver measurable improvements in cost, quality, or customer satisfaction.

Skills

• Lean Six Sigma methodology (practical application).
• Analytical and data-driven problem solving.
• Familiarity with digital enablers (RPA, AI chatbots, Gen AI, analytics tools).
• Strong communication, presentation, and stakeholder management skills.
• Curiosity and innovation mindset.

Qualifications

• MBA/PGDM (mandatory) in Operations, Strategy, or related specialization.
• Lean Six Sigma Green Belt certification (preferred).
• Additional certifications in Project Management (PMP/Agile) or AI/automation tools will be an advantage.

Disclaimer:
Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

About the role
I am a part of the Digital Transformation team at Tesco Business Services, my team & I work with relevant stakeholders to assess & build pipeline for Digital Projects that are aligned Tesco defined standards and guidelines

You will be responsible for
- Developing and leading a high performing team, creating an environment for success by setting direction and coaching them to succeed through inspiring conversations every day. (Refer to the expectations of a manager at Tesco- the minimum standards)- Initiates and designs continuous improvements initiatives to drive performance within their teams - Accountable for achieving teams objectives, stakeholder management and escalation management. - Making decisions within policy and procedure framework to deliver business plans.

• Driving Digital Transformation strategy and the shared vision across Tesco Functional areas- Assess processes and build pipeline of opportunities for Digital Transformation that drive tangible benefits - End to end accountability from identification to delivery of solution in partnership with business teams and delivery partners- Identify fit for purpose automation solutions and practices for my team to follow- Ensure frequent and relevant updates to all relevant parties across all levels of the business at all times- Partner with Stakeholders, Vendors, Technology & Business teams to achieve defined business outcomes- Develop and lead a high performing team of individual contributors, giving them the opportunities to be their best by coaching, career development conversations and effective performance management- Identify and initiate projects to improve and optimise ways of working within the team- Prepare schedules and define priorities for my team to assess to build the opportunities pipeline pipeline and manage delivery for bug free and on time automation solutions- Ensure my team prepares appropriate documentation for all digital solutions  - Drive setting up of Digital Academy by building Knowledge base/reusable assets- Automation Delivery Model – Drive and implement cohesive automation delivery model across Tesco that brings together all the disparate stakeholders across Technology and Business teams- Frequently review and refine the Automation Methodology in partnership with all relevant stakeholders- Ensure my team and I adhere to norms, guidelines and practices laid out for Digital solutions at all times - Following our Business Code of Conduct and always acting with integrity and due diligence- Live our values of 'We treat everyone how we like to be treated' & "No one tries harder for customers" everyday

You will need
Experience level - 8 to 12 years preferredDomain skills:- Identify Digital opportunities and solution development- Process Mapping and Designing preferred- Designing Functional and Solution Design Documents preferred- Understanding of Lean and Six Sigma principles

People Skills:- Managing and leading Digital Transformation teams

Technical skills:- Expertise and experience with one of the below tools- Primary Skills: Hyperautomation, HITL, RPA Tools (Automation Anywhere, UIPath) & Setting up Infrastructure- Power Platform (Power App, Power BI, Power Automate), Sharepoint- Secondary skills - VBA, Python, SQL, C#, Tableau,- LCNC, etc- JIRA, Confluence, Github

• Customer Focus

• Managing and Influencing Stakeholders

• Managing People

• Managing Operational Delivery

• Managing and driving change across the business

• Leading and Managing Projects

• Setting up and managing objectives and KPIs

Whats in it for you?
At Tesco, we are committed to providing the best for you. 

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. 

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.  

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. 

Salary -

Your fixed pay is the guaranteed pay as per your contract of employment. 

Performance Bonus -

Opportunity to earn additional compensation bonus based on performance, paid annually 

Leave & Time-off -
Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company's policy. 

Making Retirement Tension-FreeSalary -
In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. 

Health is Wealth -
Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. 

Mental Wellbeing -
We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.  

Financial Wellbeing -
Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.  

Save As You Earn (SAYE) -
Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.  

Physical Wellbeing -
Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. 

About Us

Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. 

Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. 

Tesco Business Solutions:
 

Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.

Manager - Digital Transformation

Date: Sep 25, 2025

Location:Bangalore, KA, IN

Requisition ID: 17823

Description:

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies

Job location :Bangalore

Position : Manager- Business Transformation

Division : BPO

Experience : We are seeking a Manager with 2–4years of experience to drive process excellence and digital transformation in our outsourcing operations. The role will focus on workflow improvement, leveraging Lean, Agentic AI, Generative AI, and automation tools, while ensuring measurable gains in efficiency, customer experience, and margin optimization.

Key Responsibilities

• Lead and support process improvement initiatives using Lean Six Sigma and continuous improvement approaches.
• Identify opportunities for designing AI-led transformation projects (Agentic AI, Gen AI, RPA, analytics, and digital tools).
• Partner with senior leaders and cross-functional teams to identify margin optimization opportunities and efficiency levers.
• Track and report KPIs for productivity, cost, and customer satisfaction improvements.
• Drive change adoption, ensuring smooth implementation of new digital tools and processes.
• Research emerging AI/digital trends and recommend use cases relevant to operations.

Requirements

• 2–4 years of work experience in process excellence, digital transformation, or consulting.
• Strong understanding of AI/Gen AI use cases, automation, and digital experience tools.
• Demonstrated ability to deliver measurable improvements in cost, quality, or customer satisfaction.

Skills

• Lean Six Sigma methodology (practical application).
• Analytical and data-driven problem solving.
• Familiarity with digital enablers (RPA, AI chatbots, Gen AI, analytics tools).
• Strong communication, presentation, and stakeholder management skills.
• Curiosity and innovation mindset.

Qualifications

• MBA/PGDM (mandatory) in Operations, Strategy, or related specialization.
• Lean Six Sigma Green Belt certification (preferred).
• Additional certifications in Project Management (PMP/Agile) or AI/automation tools will be an advantage.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

 Involvesdesigning, developing, implementing, and maintaining robotic process automation (RPA) solutions using Automation Anywhere and Uipath platforms to streamline business processes and improve efficiency.

Responsibilities:

Others: Monitor RPA Bot Runs and Incident Management for Automation Solutions as per agreed SLAs - Perform Code Reviews for all solutions delivered by developers before deploying to production - Support & maintain RPA Infrastructure with activities like version upgrades, setup, server patching, licensing etc. - Understand and deliver Change Requests received from users for all live automation solutions - Adhere to norms, guidelines and practices laid out for RPA at all times - Understand the Continuous Improvement principles at Tesco and work in accordance with the same - Adhere to the weekly work schedule to ensure process delivery - Actively participate in team meetings and knowledge sharing sessions - Live the Tesco value of ‘We treat everyone how we like to be treated’ and "No one tries harder for customers" everyday

• Conduct comprehensive market and competitive analyses to identify strategic opportunities.
• Develop and articulate digital transformation strategies and roadmaps for clients.
• Create detailed business cases and financial models to support strategic recommendations.
• Facilitate workshops and interviews with senior client stakeholders.
• Design and implement innovative business solutions leveraging digital technologies.
• Analyze client business processes and identify areas for improvement and optimization.
• Develop compelling presentations and reports to communicate findings and recommendations.
• Manage project workstreams and ensure timely delivery of high-quality deliverables.
• Stay abreast of the latest technology trends and their business applications.
• Collaborate effectively with cross-functional teams and client personnel.
• Support business development activities, including proposal writing.

• MBA or Master's degree in Business, Engineering, or a related field.
• Minimum of 4 years of experience in management consulting, strategy, or digital transformation roles.
• Strong analytical, problem-solving, and quantitative skills.
• Excellent understanding of digital technologies and business strategy.
• Proven experience in developing strategic plans and roadmaps.
• Exceptional presentation, communication, and interpersonal skills.
• Demonstrated ability to manage projects and work effectively with senior executives.
• Experience with change management principles is a plus.

• Analyze client business processes and technology ecosystems to identify opportunities for digital innovation and optimization.
• Develop and present comprehensive digital transformation strategies, roadmaps, and implementation plans.
• Advise clients on the selection and adoption of new technologies, including cloud computing, AI, data analytics, and automation.
• Facilitate workshops and stakeholder interviews to gather requirements and build consensus.
• Manage project timelines, budgets, and resources to ensure successful delivery of digital transformation initiatives.
• Conduct in-depth market research on emerging technologies and digital trends.
• Develop strong client relationships, acting as a trusted advisor and subject matter expert.
• Prepare compelling presentations and reports to communicate findings and recommendations to senior client executives.
• Collaborate with cross-functional internal teams to leverage expertise and share best practices.
• Continuously assess the impact of digital initiatives and recommend adjustments to maximize value.