17,179 Project Management jobs in India

Service Delivery Manager South- MBG India

Chennai, Tamil Nadu Lenovo

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Description and Requirements

Motorola team have been pioneering smartphone for decades. Motorola smartphones are know for its Hardware Reliability , Software Experience and Value for Money. Motorola is know for its innovation and building products which has a strong connection with the users. Currently we have partnered with strong market leaders like Pantone, Bose , Corning Gorilla Glass and Dolby , which allows a create a GenX product line up.

Role Summary:

  • As a Service Delivery manager, you will work predominantly as a bridge between goal and expectation of the organization and Service Partners as well as Service team to drive performance, network establishment or optimization, cost optimization, escalation reduction and improve customer experience, including Sales team.
  • Having Knowledge of Mobile Phone Technologies, Products, Systems and Procedures regarding services, one will also be responsible to drive the RA reduction, Product Quality improvement.
  • The position acts as a single point of contact for service issues ensuring in time resolution and improvement plan, to reduce Services cost, setting up new processes as needed.
  • The role will work closely work with Quality, Sales, Parts, Region Technical Support for solution delivery, monitor service activity and performance to the service level KPIs.
  • Qualification & Experience

  • Degree in IT or related discipline.
  • 10+ years of experience.
  • Eight to Ten years experience in Service Delivery management as a customer facing role.
  • Should have strong experience in After Sales Support and Hardware Maintenance.
  • Sound understanding of Mobile product and technology
  • Good experience working with vendors.
  • Excellent project management and analytical skills.
  • Excellent communication and collaboration skills.
  • Excellent after sales support field experience.
  • Market & competition intelligence.
  • Additional Locations : * India - Tamil Nādu - Chennai * India - Tamil Nādu - Chennai * India * India - Tamil Nādu * India - Tamil Nādu - Chennai , * India - Tamil Nādu - Chennai NOTICE FOR PUBLIC At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.Kindly verify job offers through the official or contact Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.
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    Senior Project Manager

    Premium Job
    560xxx Bangalore ₹100000 - ₹150000 per month What Digital Technologies Group

    Posted 26 days ago

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    Full time Permanent

    This is a senior leadership role designed to help WhatJobs evolve into an AI-first, voice-enabled job search platform . Lead the planning, tracking, and execution of digital, AI, SEO, and platform-based projects

    • Translate strategic goals into roadmaps, milestones, and cross-team deliverables

    • Become the central point of delivery accountability across WhatJobs

    • Lead delivery of voice-enabled job search features across desktop and mobile

    • Integrate AI-driven user flows and conversational UX into platform experiences

    • Manage JIRA pipelines and ensure sprint clarity, hygiene, and prioritisation

    • Collaborate across departments: Sales, SEO, Marketing, Product, Dev, QA, and UX

    • Support engineering teams (back-end and front-end) with clear scoping and unblocking

    • Partner with UX and design teams for seamless workflow and QA-ready handoffs

    • Oversee improvements to email communications and delivery infrastructure

    • Produce structured delivery reports and competitor insights for senior leadership

    • Present roadmaps, updates, blockers, and insights to the COO, CEO, and international teams

    • Recruit and mentor junior project support once established in the role

    Requirements
    • 8+ years in project/program leadership roles within digital, SaaS, or AI-powered organisations

    • Bachelor’s degree or higher in Engineering, Computer Science, or related technical discipline

    • Certified in project management methodologies (PMP, Prince2, Agile/Scrum Master, SAFe)

    • Proven experience managing large-scale initiatives across technical and commercial teams

    • Confident working with back-end and front-end developers, QA, SEO, and UX simultaneously

    • Strong technical instincts — able to simplify complexity and lead execution with clarity

    • Hands-on use of JIRA, ClickUp, Notion, Confluence, and tools like Looker, Airtable, or Tableau

    • Calm under pressure, clear communicator, and confident presenter

    • Known for being the person who gets things done , and earns trust across departments

    • Able to build high-functioning support teams from the ground up

    Company Details

    About What Digital Technologies Pvt Ltd What Digital Technologies Pvt Ltd is one of the world's fastest-growing online job search specialists. Launched in London in 2011, our flagship product WhatJobs attracts millions of job seekers around the world. Every minute of every day, we help our users connect with employers worldwide to find their perfect job.
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    Project Coordinator

    Pune, Maharashtra BP Energy

    Posted 1 day ago

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    Entity:

    Finance


    Job Family Group:

    Project Management Group


    Job Description:

    We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero.

    Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?

    Join our Finance Team and advance your career as a

    Job Purpose:

    The Project Coordinator – Business Operations Integrator will play a critical role in ensuring detailed coordination and execution of business engagement activities. This role supports the Business Engagement Manager in handling all forms of engagements, managing visits, and overseeing logistics at a business operations location. The individual will act as an integrator, facilitating cross-functional collaboration, ensuring operational efficiency, and enabling a smooth experience for internal and external collaborators.

    Key Results & Accountabilities

    1. Business Engagement Support
    • Assist the Business Engagement Manager in planning, coordinating, and performing all engagement activities.
    • Serve as the primary point of contact for customers involved in engagements.
    • Prepare reports, presentations, and briefing materials for meetings and engagements.
    • Facilitate communication between business teams, external partners, and leadership.

    2. Visit & Event Management
    • Plan and coordinate business visits, including executive leadership visits, vendor interactions, and client engagements.
    • Organize agendas, itineraries, and briefing documents for visits.
    • Ensure a smooth experience for visitors by coordinating logistics such as transport, accommodation, meeting spaces, and technical requirements.
    • Handle the execution of town halls, workshops, and networking sessions at the business operations location.
    3. Logistics & Operational Coordination
    • Oversee logistical arrangements for meetings, training sessions, and events at the site.
    • Ensure availability of meeting rooms, audiovisual equipment, catering, and required materials.
    • Handle procurement and vendor coordination for engagement-related requirements.
    • Monitor and own the budget for business engagements and related logistics.

    4. Customer Management & Communication
    • Act as the integrator between business operations, corporate teams, and external partners.
    • Ensure timely communication and follow-ups related to business engagements.
    • Support internal teams with engagement-related documentation, approvals, and compliance processes.
    • Assist in preparing engagement dashboards, tracking partner feedback, and identifying improvement areas.

    5. Process Improvement & Best Practices
    • Find opportunities to improve the efficiency of engagements, visit management, and logistical processes.
    • Implement standard methodologies for smooth coordination between different business functions.
    • Develop standard operating procedures (SOPs) for engagement logistics and partner interactions.

    Education & Certifications:

    • Bachelor’s degree or equivalent experience in business administration, Operations Management, Event Management, or a related field.
    • PMP (Project Management Professional) or event planning certification (preferred but not mandatory).

    Experience:

    • 5-7 years of experience in project coordination, business engagement, corporate event management, or administrative operations.
    • Prior experience working in a business operations environment or supporting senior business leaders.
    • Experience in leading logistics, vendor coordination, and partner engagement.
    • Skills & Competencies:
    • Strong coordination and interpersonal skills – ability to handle multiple engagements and logistics simultaneously.
    • Excellent communication and interpersonal skills – ability to coordinate with senior leadership, vendors, and operational teams.
    • Attention to detail – ability to ensure smooth execution of business engagements.
    • Proactive problem-solving – ability to anticipate challenges and resolve them efficiently.
    • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and event management tools.
    • Ability to work under critical scenario and adapt to a fast-paced business environment.


    Travel Requirement

    Negligible travel should be expected with this role


    Relocation Assistance:

    This role is eligible for relocation within country


    Remote Type:

    This position is a hybrid of office/remote working


    Skills:

    Change control, Commissioning, start-up and handover, Conflict Management, Construction, Cost estimating and cost control (Inactive), Design development and delivery, Frameworks and methodologies, Governance arrangements, Performance management, Portfolio Management, Project and construction safety, Project execution planning, Project HSSE, Project Leadership, Project Team Management, Quality, Requirements Management, Reviews, Risk Management, Schedule and resources, Sourcing Management, Stakeholder Management, Strategy and business case, Supplier Relationship Management


    Legal Disclaimer:

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

    If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

    This advertiser has chosen not to accept applicants from your region.

    Knowledge Management Project Lead

    560001 Bangalore, Karnataka BP Energy

    Posted 1 day ago

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    Entity:

    Technology


    Job Family Group:

    Research & Technology Group


    Job Description:

    Job Description:

    At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work life balance tremendous learning and development opportunities to craft your career path, life and health insurance, medical package and many others. About Electrification & Castrol Technology: A team of over 500 technologists, scientists and engineers leading the development and deployment of differentiated products to underpin Castrol's business across ICE, Hybrid, EV, Industrial, Data Centres and Space applications. The team also supports bp pulse with the testing of next generation chargers to deliver their ultra-fast charging strategy. It hosts global Quality Assurance, Analytical, Product Stewardship, HSSE & facilities teams supporting the bp’s group R&D activities. Effective knowledge management is crucial to the success of Applied Sciences and Technology. Through readily available trusted knowledge and lessons and the development of a learning culture, smarter and quicker decisions can be made. You will be part of the Knowledge Management Team based in India.

    Job Purpose: We are delighted to present this fantastic opportunity for an Information Management Project Lead to join our business centred team who provide information and knowledge management solutions and support across Applied Sciences & Technology and beyond.

    The Applied Sciences & Technology Knowledge Management team is responsible for driving forward the strategy and delivery of knowledge (KM) and information management (IM) for Applied Sciences & Technology (AST). We are the owners of good practice and governance together with systems which provide a foundation of improved learning and corporate knowledge. Our understanding of the business allows us to grow a culture of fit for purpose learning and support to our teams, to drive efficiency and empower our customers.

    Reporting into the Manager, Applied Sciences & technology Laboratory Data Systems & Knowledge Managment, the Information Management Project Lead will be based at the bp Technology Centre in Bengaluru. This team is responsible for providing Knowledge Management and Information Management expertise and services in support of research, product development, deployment and operational excellence to underpin bp’s efforts to create innovative scientific solutions to turn bp’s ambitions into reality. Key collaborators will be: the team’s Knowledge Management Senior Project

    Lead who will work with you and users to understand their requirements in terms of high-value knowledge collections, people profiles; and bp’s Digital (IT) team who set IT and security strategies and own and support the fundamental tool set, eg SharePoint.

    The Information Management Project Lead will drive the development and implementation of efficient, structured, and compliant information management practices across AST. This role encompasses governance, taxonomy development, metadata management, and information architecture, ensuring that information assets are accessible, well-structured, and aligned with business needs. Additionally, the Information Management Project Lead will play a key role in user engagement, training, and adoption of best practices, supporting digital transformation initiatives while embedding robust document control, workflow automation, and lifecycle management processes. Leveraging Microsoft environments, including SharePoint, OneDrive, and Teams, the role will also explore opportunities to utilize large language models (LLMs), such as Microsoft CoPilot, to enhance administrative efficiency and reduce cost.

    Accountabilities:

    · Develop and implement an AST-wide information management strategy aligned with business objectives and broader bp IM strategy and standards

    · Create a document management environment(s) for effective known-item search and discovery-oriented search

    · Establish and maintain governance and guidance to ensure good document lifecycle practice and compliance with IM standards

    · Lead training, communication, and change management initiatives to drive adoption of good practice

    · Design and maintain effective information architecture to deliver business objectives by providing an excellent user experience.

    · The program and project management of work associated with all of the above, drawing on PM experience and methodology. Including financial responsibility for the portfolio.

    · Measure the impact of information management initiatives through performance metrics, surveys, and user feedback

    What do we want to see from you:

    · You will be qualified to a Bachelor's (or higher) degree level in information management, library/information science or the equivalent level of professional experience

    · Strong project and program management skills are essential. Delivery of projects to scope, time and budget, and be able to communicate progress, risks and issues to key stakeholders of all levels

    · Demonstrated ability where you will have a record of delivering change projects or process improvements via information management

    · Demonstrated ability to influence stakeholders groups across different global locations and business and digital disciplines, to embed a culture of effective information management.

    · Demonstrated ability in both known-item search and discovery-oriented search, information governance, document control, taxonomy development, metadata management, and content management.

    · Strong understanding of enterprise content management, records management, and document control workflows.

    About bp: Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

    Travel Requirement Up to 10% travel should be expected with this role


    Travel Requirement

    Up to 10% travel should be expected with this role


    Relocation Assistance:

    This role is eligible for relocation within country


    Remote Type:

    This position is a hybrid of office/remote working


    Skills:


    Legal Disclaimer:

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please  contact us .

    If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

    This advertiser has chosen not to accept applicants from your region.

    FP&A Analytics & Digitization Solution delivery project Senior Analyst

    411011 Pune, Maharashtra BP Energy

    Posted 1 day ago

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    Job Description

    Entity:

    Finance


    Job Family Group:

    Finance Group


    Job Description:

    About bp

    Our purpose is to bring together people, energy and markets to power and navigate a changing world. In a time of constant change and possibility we need talent to pursue opportunities, motivated by best-in-class insight and expertise. We’re always aspiring for more digital solutions, balanced outcomes and closer collaboration across our company and beyond, and you could be part that too. Together we continue to grow as the world’s leading energy company!

    This role will sit within the Finance FBT organization, in Financial Planning and Analysis (FP&A), specializing in Finance project delivery, ideally with experience of Planning & Performance Management (PPM) process, data and system transformation.

    Business Entity:

    This role will sit within the Finance FP&A organization and will be accountable for delivering business FBT Digital Innovation team.

    • Customer & products
    • Gas & low carbon energy
    • Production & operations
    • Innovation & engineering
    • Strategy & sustainability
    • Trading & Shipping
    • Communications & advocacy
    • Finance
    • Legal
    • People & culture

    Let me tell you about the role

    This role will sit within the Finance FBT organization, in Financial Planning and Analysis (FP&A), specializing in Finance process transformation, ideally with experience of Planning & Performance Management (PPM) process, data and system transformation.

    This role supports the FP&A Analytics & Digitization Solution Delivery Lead, who supervises PPM portfolio, digital strategy and implementation, as a key Subject Matter Expert (SME) advising on Process Engineering for PPM processes, systems and data as well as leading delivery.

    The incumbent would be potentially required to work under alternative shift arrangements to ensure appropriate overlap hours with Eastern Standard time or Asia Pacific time zones.

    What you will deliver

    • Manage a portfolio of Analytics and Digitization project as per pre-defined landmarks, leading timely completion of all deliverables whilst managing resources, deadlines and budgetary requirements
    • Define project scope, goals and deliverables that support business goals in collaboration with senior management and partners
    • Develop detailed and comprehensive project plans and schedule project timelines and landmarks using appropriate tools
    • Effectively communicate and manage project expectations to team members and partners in a timely and clear fashion
    • Review the work packages for each workstream owner. Validate schedule, dependencies, and resource utilization across work plans
    • Own management of partner expectation alignment gaps and/or gaps in meeting client expectations
    • Establish project governance including all partners and deliver progress reports, proposals, requirements documentation and presentations
    • Identify and resolve project risks/issues and potential conflicts within the project team - oversee the implementation of corrective actions and review current mitigation and recovery activities.
    • Identify and manage project dependencies and critical path
    • Build, develop, and grow any business relationships vital to the success of the project
    • Continually analyze lessons learned and create a recommendations report to identify successful and unsuccessful project elements
    • Align with project management standards and register mandatory project deliverables for quality assurance purposes.
    • Responsible for supporting our portfolio priority projects across Analytics and Digitization leading a multi-disciplinary project team of technical and design professionals
    • Producing material to support workstreams, governance, reporting, tracking and engagement to ensure success
    • Experience of project management delivery techniques including both Waterfall and Agile
    • Experience of system deployments and DevOps
    • Experience of using Azure Dev ops for Agile management
    • Understanding of change management principles and experience in applying them
    • Demonstrated ability of assessing and managing the impact of project changes, communicating effectively with partners and guiding teams through deployments
    • Finance background, and experienced project manager with grounding knowledge of end-to-end financial processes, particularly PPM processes.
    • Able to describe and discuss industry and BP specific challenges in leading business and technical transformation; can demonstrate an understanding of organization change dynamics and how these impact cultural change.
    • Able to bring together and energize teams effectively across organizational and cultural boundaries to achieve ambitious transformation goals.
    • A capable influencer, able to use a range of styles to achieve objectives working with partners of all levels.
    • Able to cut through key issues and challenges and rapidly resolve with the right level of agreement and support both from the Finance and Business teams
    • Clear and concise communicator – able to build awareness and support of the wider Finance and Business community
    • Able to make the abstract and complex simple – understanding complex system, data and workflow requirements and translating into simple language to enable business decision making and prioritization.
    • Balanced risk mindet, able to evaluate and manage risk effectively and advise on risk based decisions and plans
    • Comfortable operating in ambiguous environments.
    • Demonstrated ability to resolve problems

    This role will have significant impact working with:

    • Finance teams: lead process and system deployments, with input from Finance partners
    • PPM leadership: Business requirement prioritization, delivery governance, strategic decision making
    • Technology: Partnering with business SME on product design, implementation and operation to implement delivery and support product sustain
    • Ability to work effectively in a dynamic and multi-stakeholder environment as well as being resilient under pressure
    • Strong communicator and influencing skills.
    • Ability to drive and lead others through change, resolving conflict, building alignment and dealing with ambiguity
    • Organised, with a bias for action
    • Compelling communicator – simple and clear (verbal and written)
    • Ability to move between ‘big picture’ vision and down to individual activities maintaining attention to detail

    Experience and Qualifications

    Must have educational qualifications :

    • Business/Finance Degree level or equivalent

    Preferred education/certifications :

    • Degree level or equivalent in System Engineering, Computer Science, Information Technology

    Minimum years of relevant experience :

    • 10+ years of experience in a similar business area or industry

    Preferred experience:

    Experience of leading multidisciplinary project teams. With relevant system and process improvement deployment experience. Experienced at issue resolution and influencing peer and senior partner management.

    Will work with

    • Stakeholder management and influencing at all levels

    Why join our team?

    At bp, we provide the following environment & benefits to you:

    • Life & health insurance, medical care package
    • Flexible working schedule
    • Opportunity to build up long term career path and develop your skills with wide range of learning options
    • friendly workplace e.g.: parental leave, bereavement and compassionate leave
    • Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
    • Possibility to join our social communities and networks

    If this role attracts you, Apply now!

    A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued! Possibility to join our social communities and networks - Learning opportunities and other development opportunities to craft your career path. Life and health insurance, medical care package and many other benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.


    Travel Requirement

    Up to 10% travel should be expected with this role


    Relocation Assistance:

    This role is eligible for relocation within country


    Remote Type:

    This position is not available for remote working


    Skills:

    Analysis and modelling, Analysis and modelling, Analytics, Benchmarking, Business Performance, Business process improvement, Commercial Acumen, Commercial performance management, Communication, Cost Management, Data visualization and interpretation, Decision Making, Economic evaluation methodology, Economic modelling, Financial Analysis, Group Problem Solving, Integrated Planning, Investment appraisal, Long Term Planning, Management Reporting, Managing change, Measurement and metrics, Organizational knowledge, Performance and planning, Performance management {+ 4 more}


    Legal Disclaimer:

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

    If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

    This advertiser has chosen not to accept applicants from your region.

    Branded Workshop & Project Manager (VRP)

    560002 Bangalore, Karnataka BP Energy

    Posted 1 day ago

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    Job Description

    Entity:

    Customers & Products


    Job Family Group:

    Sales Group


    Job Description:

    About Castrol India!

    Castrol India, a key player in the global lubricant industry, operates under the bp Group, a major global energy company. Publicly listed in India, Castrol excels in automotive, industrial, and marine lubricants, with a century of market leadership. Our robust presence includes three blending plants, 330 distributors, and 100,000+ retail outlets.

    We cultivate limitless success, offering employees a dynamic learning environment and opportunities. Here, you can develop your expertise or pursue a general management track. Be part of our legacy of cultivating top talent for leadership roles with the bp group, both in India and worldwide.

    We are currently looking for Branded Workshop & Project Manager In Bangalore

    More details below:

    Visit for more.

    About the role!

    In order to fulfill Castrol’s vision of pivoting into a Service & Maintenance brand, a network of premium car workshops is being set up under brand name Castrol Auto Service. The intent is to expand the network at rapid pace over next few years.

    This person will play a critical role in the achievement of this goal.
    Will be responsible for setting up network of CAS workshops in their territory through acquisitions and for handling and feeding this channel to growth and deployment of the channel offer. Incumbent will also be responsible for timely and effective method of offer elements leading to superior customer experience. 
     

    What you will deliver:

    Developing Service Capability & Approach and Embedding Customer Experience

    - Bringing outside in perspective to influence shape that create a standardised and differentiated consumer experience in the workshop network
    - Deployment that influence consumer experience (e.g. SOP, audit & certification)
    - Helping develop service approach in team and customers 
    - Lead implementation of special projects that drive consumer footfalls into workshop network or bring value for consumer and customer e.g. strategic tie-ups with B2B marketplaces, spare part manufacturers, insurance companies, OEMs etc.
    - Help marketing improve offer elements basis insights and feedback from customers.
    - Activities in line with encouraged SLAs, raise challenges/ risk to effective delivery timely so as to drive interventions.


    Customer acquisitions

    - Develop detailed plan for acquiring / developing customer base of Branded Workshops in assigned territories. Create a pipeline of workshop leads for the channel that acts as a feeder pool for in-year as well as future acquisitions.
    - Prospecting of leads and profiling them basis approved criteria using approved tools & techniques to resolve fitment against requirements.
    - Concept selling of Castrol’s Branded Workshop offer to prospects and helping them understand the program and channel offer in detail, including commercials. Explain contract TnCs, field queries, establish relationship ultimately leading to successful conversions. 
    -Use in-house tools such as SFO to plan and supervise acquisition pipeline and WBC to build and deploy customer offers that are profitable for the business as well as meet customer’s business requirements.
    - Post acquisition, ensure onboarding of customers by team to Castrol ways of working, brand heritage, product range and benefits etc. thereby inducting workshop into the program using tools and techniques provided. 
    - Define a local area business plan including target workshops, coverage, sales target, activities etc.
    - Participate in the development of local business strategy, assisting the team to improve their effective time in attracting and retaining business.
    - Conduct sales volume and margin analysis, resolving customer operational issues and supervising pricing performance integrity to enhance customer perception of value.
    - Align with BP's Code of Conduct and models BP's Values & Behaviors. 


    Offer Deployment & Workshop Management

    - Complete quality deployment of channel offer including SOP training, Audits, Branding, Activations etc.

    - Lead by example and demonstrate execution of key activities such as audits and SOP training.
    - Understand and establish relationship with customer to gain dedication for the activities proposed.
    - Implement activities aligned to customer needs and company strategy to maintain the good relationship with existing customers.
    - Defend and grow existing customer share of wallet through needs based and effective use of our offer under mentorship.
    - Hold regular meetings to agree and supervise critical metrics with customers.
    - Customer and market insights: handle an updated database and maintain close relationship locally.
    - Understand competitor’s approach and provide feedback to company.
    - Represent “voice of customer” in the company to improve our approach and strategy

    Overall Business Delivery Responsibility

    - Achieve month-wise Secondary sales objectives for entire product range including focus products and synthetics across customers
    - Develop positive relationships with key customers and ensure quality service through distributors/ SEs. 
    - Develop appropriate plans in consultation with on ground sales team to ensure customer retention and to counter competitor activities to minimize their impact on Castrol’s business

    Planning 

    - Help collate information (customers, influencers, competition analysis & SWOT analysis) and use it to develop appropriate territory strategy 
    - Market coverage: Study, approve Business Development Managers’ PJPs and ensure implementation of detailed and efficient coverage of outlets as per defined

    What you will need to be successful:

    - Degree or equivalent experience in Engineering / Technology (like Mechanical, Chemical etc.), with major of sales & marketing related is helpful and with 8+ years sales & marketing experience in B2B space.
    - Preference to experience in service business of key OEMs and sales/ business development with multi brand automotive aftermarket players.
    - Sound commercial knowledge on contracts and experience in long term contract negotiation and value creation.
    - Excellent selling skills especially the value selling skills, fair knowledge on auto technology, automotive aftermarket 
    - Experience in developing and strengthening relationships to drive business success. 
    - Negotiation skills, influencing abilities and excellent communication capability. 
    - Maturity with significant business and social insight – understand the business context as well as the industry trend 
    -Driving growth in a very competitive market environment.
    - Positive attitude, proactive approach, eager to learn and a belief in working and winning with teams.
    - Customer centric approach and ability to handle uncertainty and ambiguity
    - Willing to travel extensively


    Travel Requirement

    Up to 25% travel should be expected with this role


    Relocation Assistance:

    This role is eligible for relocation within country


    Remote Type:

    This position is not available for remote working


    Skills:


    Legal Disclaimer:

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

    If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

    This advertiser has chosen not to accept applicants from your region.

    Staff Project Manager

    560001 Bangalore, Karnataka BP Energy

    Posted 1 day ago

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    Job Description

    Entity:

    Technology


    Job Family Group:

    IT&S Group


    Job Description:

    Let me tell you about the role

    We are seeking a complex and experienced Project Manager to lead the setup and operationalization of our Bangalore Technology Centre (BTC). This role will be pivotal in coordinating cross-functional activities, handling timelines, and ensuring the successful delivery of strategic achievements. The Project Manager will work closely with internal stakeholders, external vendors, and global teams to establish a high-performing technology hub aligned with our long-term vision. The role will also help shape up a start up ecosystem to enable bp to leverage the very best technologies from across a range of companies.

    Teams you will work with: Will work in an integrated team across Talent Acquisition, Workplace, Finance, and Technology to align on hiring, onboarding, and systems integration.

    What you will deliver
    • Technology Centre set up & delivery: Drive the execution of the BTC setup plan including office space acquisition, infrastructure readiness, and compliance with HSSE and legal requirements. Coordinate the implementation of financial systems, P&C policies, and operational workflows. Support recruitment pipelines and interview processes, including screening and technical/behavioral rounds.
    • Start up ecosystem: Create a start up ecosystem where bp can tap into a range of companies to help deliver specific business challenges.
    • Project and programme management : Develop and implement detailed project plans, including schedules, budgets, resource allocation, and delivery roadmaps. Use appropriate methodologies to deliver projects on time, within budget, and at the desired quality. Coordinate across teams to ensure project alignment with bp’s strategic objectives.
    • Delivery oversight in Agile environments : Work within Agile frameworks to align project milestones with iterative delivery cycles. Coordinate across multiple teams to track progress, resolve dependencies, and ensure continuous delivery of value. Support Agile practices at the organizational level by fostering teamwork and adaptability.
    • Risk and change management : Identify, evaluate, and mitigate risks to project success. Proactively address issues and adapt plans to manage changes effectively while ensuring project objectives remain achievable.
    • Stakeholder alignment and engagement : Build strong relationships with business, technical, and external partners to maintain alignment on goals, requirements, and delivery priorities. Act as a communication link between partners to ensure clarity and focus throughout the project lifecycle.
    • Continuous improvement and process optimization : Lead efforts to refine project management practices, focusing on repeatable and measurable processes. Drive initiatives to improve delivery efficiency, reduce risks, and enhance project outcomes while maintaining a culture of continuous improvement.
    What you will need to be successful (experience and qualifications)
    • Great communication with the ability to articulate complex ideas clearly and effectively.
    • Excellent problem-solving with the ability to think strategically and make data-driven decisions.
    • Strong leadership and relationship skills, able to motivate and inspire cross-functional teams.
    • Proven experience in project management, preferably in setting up new operations or technology centres.
    • Adaptability to changing circumstances and the ability to manage multiple priorities simultaneously.
    Familiarity with hybrid work environments and vendor coordination

    At this level, the Project Manager is delivering multiple concurrent initiatives. They apply critical thinking to programme and project management, ensuring alignment with broader interpersonal goals. Customer management involves influencing senior leadership and aligning cross-functional teams to shared objectives. They are strategically applying mixed methodologies (Agile, Waterall, etc.) to drive delivery and maintain team focus. They demonstrate leadership in systems development, ensuring robust, enduring solutions meet technical and business needs. They are beginning to mentor and develop junior members of the team, with an eye on growth and continuous improvement.

    Preferred experience:

    • Significant experience in project management or related field, leading projects with increasing scope and complexity.
    • Solid track record of leading large-scale projects and navigating interpersonal complexity.
    • Proficiency in advanced Agile techniques, including scaling frameworks.
    • Expertise in systems development and change management.
    • Understanding of enterprise systems such as ServiceNow, Palantir, Endur, and workplace technologies.
    • Understanding of physical technology such as Digital Science, Process modelling, Engineering management and Quality assurance.
    • Experience with setting up and running start up ecosystems
    About bp

    Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


    Travel Requirement

    Negligible travel should be expected with this role


    Relocation Assistance:

    This role is eligible for relocation within country


    Remote Type:

    This position is not available for remote working


    Skills:


    Legal Disclaimer:

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please  contact us .

    If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

    This advertiser has chosen not to accept applicants from your region.

    Project Maintenance Analyst Delivery Service Lead

    Pune, Maharashtra BP Energy

    Posted 1 day ago

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    Job Description

    Entity:

    Production & Operations


    Job Family Group:

    Operations Group


    Job Description:

    About bp

    bp Technical Solutions India (TSI) center in Pune, aims to build on bp’s existing engineering and technical strengths to deliver high quality services to its hydrocarbons and new energy businesses worldwide! TSI brings together diverse engineering capability to provide technical services across a range of areas including engineering, maintenance, optimization, data processes, projects and subsurface, to deliver safe, affordable, and lower emission energy, while continuously innovating how we work!

    Intent

    • The Delivery Service Lead (DSL) should be a role model for instilling bp values and behaviours in others, and able to support, influence and positively develop the culture within the organisation.
    • The primary role accountability is as a line manager to a team of project maintenance analysts and to ensure their deployment and effective utilization in service of the global Maintenance & Integrity Build (MIB) unit deliverables.
    • The direct reports are project maintenance analysts that are deployed to support a regional squad. Focus will be on providing coaching and support to your team, so they deliver quality work within the designated budget and schedule.
    • As a DSL you will support the professional development and goals of your team members.

    Responsibilities

    • Foster a strong working relationship with the global Squad Leads (SL) and their team, to drive the effective performance management of your globally distributed team of engineers.
    • Develop personal development plans with line reports, identifying and supporting areas for improvement and closure. Where necessary this will include performance improvement plans for underperformers.
    • Lead and participate in the delivery of Quality Assurance Plans.
    • Support delivery of central improvement programs leading to improved processes and capability, fostering a continuous-improvement culture.
    • Collaborate with regional squads to ensure the maintenance and integrity build complies with regional requirements and standards.
    • Awareness of Start-up Requirements for projects. Support the regional squads in the collation and delivery of start-up evidence.
    • Communicate business objectives, strategy plans, new guidance, initiatives and findings provided by Bp Solutions and P&O to the direct reports and wider MIB organization, where applicable.
    • Conduct interviews for new personnel and work with People & Culture (P&C) for all hiring related aspects.
    • Be accountable for the onboarding of new personnel and ensure any MIB specific onboarding is understood and completed.
    • Foster and support the growth of relationships with key India based external partners.

    Minimum years of relevant experience:

    • 10+ years of relevant technical experience

    Must have experiences/skills (To be hired with):

    • Proven role model of professional values and behaviours.
    • Excellent leadership and facilitation skills with the ability to communicate effectively and manage stakeholders at all levels of the organisation.
    • Strong organizational and communication skills, technical ability and personal commitment to Health, Safety and Environmental performance.
    • Self-motivated with the ability to work both independently and as a productive member of a team.
    • Approachable, friendly demeanour, with a passion for coaching and supporting others in growing their capabilities.
    • Proven track record in project management essentials (budget, schedule, quality, risk and performance management).
    • Proven track record data control, data quality, data loading and management in delivering maintenance and integrity build projects.
    • Demonstrable evidence of manipulating, visualising and controlling large date sets.
    • Working knowledge of the data master class library or industry equivalent.
    • Understanding of Project Information management - how data is specified, controlled and delivered from EPCs to bp.
    • P&ID literacy.
    • Experience using CMMS and maintenance build software (such as SAP, OnePM and Meridiam).

    Why join bp

    • At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
    • There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
    • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


    Travel Requirement

    Up to 10% travel should be expected with this role


    Relocation Assistance:

    This role is eligible for relocation within country


    Remote Type:

    This position is not available for remote working


    Skills:

    Agility core practices, Agility core practices, Asset health monitoring, Asset Life Cycle Management, Asset Management, Commercial Acumen, Cost-conscious decision-making, Cost Leadership, Cost Performance Management, Decision Making, Defect Elimination, Digital fluency, Equipment criticality assessment, Equipment strategies, Facilitation, Group Problem Solving, Influencing, Maintenance, history and coding, Maintenance fundamentals, OMS and bp requirements, Plant Economics, Presenting, Process Safety Management, Reliability Fundamentals, Reliability in Design {+ 8 more}


    Legal Disclaimer:

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

    If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

    This advertiser has chosen not to accept applicants from your region.
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    Associate Technical Project Management - Scrum Lead

    Bangalore, Karnataka UnitedHealth Group

    Posted today

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    Job Description

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
    In this Scrum Master role, you will be responsible for in managing projects from the Initiation phase of the SDLC through the Release phase of the Optum SDLC.
    We are seeking a highly skilled and experienced Scrum Master to join our team. As a Scrum Master, you will play a critical role in driving the successful delivery of software solutions in area of the US healthcare industry. You will be responsible for facilitating the agile development process, liaising with product and automation teams, and ensuring efficient collaboration to deliver value to our business customers.
    **Primary Responsibilities:**
    + Act as a servant leader and coach to the development teams, guiding them in adopting and implementing agile principles and practices
    + Facilitate all Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring adherence to Scrum framework
    + Collaborate with product owners, business stakeholders, and development teams to define project goals, scope, and backlog items
    + Work closely with product and automation teams to ensure that the software solutions deliver value to business customers
    + Foster a culture of continuous improvement, identifying and implementing process improvements to enhance team productivity and delivery efficiency
    + Promote effective communication and collaboration within and across teams, ensuring clear understanding of project priorities, timelines, and dependencies
    + Facilitate conflict resolution and help teams make decisions by fostering a collaborative and inclusive environment
    + Monitor and track project progress, ensuring that the team is meeting sprint goals, deliverables, and timelines
    + Identify and mitigate risks and issues that may impact project delivery, escalating as needed
    + Collaborate with other Scrum Masters and Agile coaches across the organization to share best practices and drive continuous improvement
    + Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
    **Required Qualifications:**
    + Bachelor's degree
    + Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification
    + 5+ years of industry experience, with a solid focus on Appeals and Claims processes in the US healthcare industry
    + Extensive experience in liaising with product and automation teams to deliver value to business customers
    + Extensive experience working in US Healthcare domain
    + Solid knowledge and understanding of Agile methodologies (Scrum, Kanban, etc.) and their application in software development projects
    + Proven excellent facilitation, communication, and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders
    + Proven ability to handle multiple priorities and work in a fast-paced, dynamic environment
    + Proven solid problem-solving and conflict resolution skills
    **Preferred Qualifications:**
    + Second level Scrum Master certification (CSP, PSM II)
    + 2+ years of experience playing the Scrum Master role
    + Hands-on experience in tools like Rally, ALM
    + Experience with Agile project management tools (e.g., Rally, JIRA, Trello, etc.)
    + Healthcare domain experience
    + Exposure to AI/ML based projects
    + Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc.
    _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
    This advertiser has chosen not to accept applicants from your region.

    Manager Technical Project or Program Management- Scrum Master

    Hyderabad, Andhra Pradesh UnitedHealth Group

    Posted today

    Job Viewed

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    Job Description

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
    In this Senior Scrum Master role , you will be responsible for in managing projects from the Initiation phase of the SDLC through the Release phase of the Optum SDLC. You will work in a high performing Agile model.
    We are seeking a highly skilled and experienced Scrum Master to join our team based in Bangalore. As a Scrum Master, you will play a critical role in driving the successful delivery of software solutions in the Appeals and Claims area of the US healthcare industry. You will be responsible for facilitating the agile development process, liaising with product and automation teams, and ensuring efficient collaboration to deliver value to our business customers. The ideal candidate will have more than 10 years of industry experience with a solid background in Appeals and Claims processes within the US healthcare domain.
    **Primary Responsibilities:**
    + Act as a servant leader and coach to the development teams, guiding them in adopting and implementing agile principles and practices in the Appeals and Claims domain
    + Facilitate all Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring adherence to Scrum framework
    + Collaborate with product owners, business stakeholders, and development teams to define project goals, scope, and backlog items specifically related to Appeals and Claims processes
    + Work closely with product and automation teams to ensure that the software solutions deliver value to business customers in the Appeals and Claims area
    + Foster a culture of continuous improvement, identifying and implementing process improvements to enhance team productivity and delivery efficiency in the Appeals and Claims domain
    + Promote effective communication and collaboration within and across teams, ensuring clear understanding of project priorities, timelines, and dependencies
    + Facilitate conflict resolution and help teams make decisions by fostering a collaborative and inclusive environment
    + Monitor and track project progress, ensuring that the team is meeting sprint goals, deliverables, and timelines
    + Identify and mitigate risks and issues that may impact project delivery, escalating as needed
    + Collaborate with other Scrum Masters and Agile coaches across the organization to share best practices and drive continuous improvement
    + Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
    **Required Qualifications:**
    + Bachelor's degree
    + Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification
    + 10+ years of industry experience, with a solid focus on Appeals and Claims processes in the US healthcare industry
    + Experience in liaising with product and automation teams to deliver value to business customers in the Appeals and Claims area
    + Experience working in US Healthcare domain with exposure to Claims and Appeal processing
    + Solid knowledge and understanding of Agile methodologies (Scrum, Kanban, etc.) and their application in software development projects, specifically in the Appeals and Claims domain
    + Proven excellent facilitation, communication, and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders
    + Proven ability to handle multiple priorities and work in a fast-paced, dynamic environment
    + Proven solid problem-solving and conflict resolution skills
    **Preferred Qualifications:**
    + Second level Scrum Master certification (CSP, PSM II)
    + 2+ years of experience playing the Scrum Master role
    + Hands on experience In tools like Rally, ALM
    + Experience with Agile project management tools (e.g., Rally, JIRA, Trello, etc.)
    + Healthcare domain experience
    + Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc
    + Proven exposure to AI/ML based projects
    _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
    This advertiser has chosen not to accept applicants from your region.

    Senior Manager, Program Operations

    Hyderabad, Andhra Pradesh Warner Bros. Discovery

    Posted today

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    Job Description

    **_Welcome to Warner Bros. Discovery. the stuff dreams are made of._**
    **Who We Are.**
    When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
    From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
    **Your New Role** **:**
    The regional Content Management Support Senior Manager oversees a team of operational support specialists. Their main goal is to provide operational support activities to the broader regional Content Management teams (onboarding, longform servicing and ancillary servicing) with a key objective of more efficient, sustainable and successful content management activities and deliverables. This function will enable the broader regional Content Management team to engage with their key business and CoE stakeholders, fulfil their regional content requirements, and successfully hand content over to the Global Content Distribution and Creative Teams.
    This team will support with the implementation and monitoring of regional GCO CoE SLA's, continuous system and process improvement initiatives, content customization readiness and reporting, triage issues for all content customization challenges in the region and support new regional business requirements and initiatives.
    Key Stakeholders:
    + GCO Strategy and Business Development Team
    + Global Content Management - Pipeline planning
    + Global Content Management teams:
    + Onboarding
    + Long Form
    + Ancillary
    + MSC Support Engagement, Collaboration & Triage
    + MSC Product & Engineering
    + Global Content Distribution Operations
    **The Daily - Major Activities**
    + **Create, implement and maintain regional Content Management Centre of Excellence(CoE's) Service Level Agreements (SLA's) with all the respective CoE's for ancillary and long form content.**
    + Define, obtain and analyze SLA metrics for each respective CoE
    + Identify trends, context information and root cause to support CoE collaboration in defining and implementing a more efficient operating model and associated SLA's
    + Where required, propose solutions and collaborate with CoE's to implement risk mitigation plans as it relates to content readiness
    **15%**
    + **Continuous System, Process and Operations Improvement**
    + Continuously evaluate the respective regional Content Management systems & workflows to identify efficiency and consolidation opportunities.
    + Continuously evaluate the regional GCM operating model to identify stakeholder engagement efficiency opportunities (GCO CoE's, Networks, Streaming and Affiliate stakeholders, including MSC product, engineering and support teams).
    + Collaborate and drive the creation, implementation and review of regional Content Management KPIs
    + Proactively proposing improvements to the other GCM teams and to the regional lead.
    + Collaborate with respective stakeholders and partners to implement new key improvement initiatives.
    **15%**
    + **Content Readiness & Reporting**
    + Support & ensure successful content handoff to the Global Content Distribution Operations and Creative Teams
    + Monitor the status of content customization requirements - once completed and successfully released to Global Content Distribution Operations and Creative Teams.
    + Proactively review upcoming scheduled content (or any component thereof) to ensure that it is successfully progressing through the GMSC or regional Supply Chains within required timelines.
    + Ongoing Content Management Customisation reporting to identify key success and challenge areas that will support relevant SLA and CoE discussions.
    **15%**
    + **Technical & Operational Ticketing Support**
    + Collaborate with MSC Support and Global Content Distribution Operations regarding ticketing resolution (content customization related tickets)
    + Main POC for the downstream teams whenever there is an issue.
    + Provide an answer and an estimated resolution time.
    + Track, collaborate and ensure that all tickets are solved pre-publish to customers.
    + The director is the main escalation point before the regional lead.
    **20%**
    + **New Systems & Supply Chain Initiatives**
    + Collaborate with MSC and Technology teams to stay informed regarding any new supply chain developments, improvements, tools or new technology systems that may impact the GCM team.
    + Communicate upcoming changes to GCM team and support training, onboarding and change management initiatives to ensure successful operational implementation
    **5%**
    + **New Business Support**
    + Creation of business cases for new and additional spend / resources as required to manage changes, new launches and strategic regional requirements.
    + Key regional Content Management POC for new efforts (content migrations, launches, system migrations, major process changes) to support the broader regional content management teams. This includes:
    + Proactively analyze risks associated with the new upcoming processes. For example: a content migration is needed for the launch of a linear feed on LDSC playout with LWM library content. Possible risks include: content format incompatibility, manual processes that may fall back on content servicing teams and an increased likelihood of manual mistakes, its subsequent need of more HC or more budget, etc.
    + Non-BAU task support required by the broader Content Management team. For the same example: review the content migration list and get a report with all the localization components, and the AV format. Analyze and predict if all localization components and all types of AV formats present in the list will migrate with no issue or there's a need to report potential issues to tech and/or other GCO teams. Follow up in case issues arise.
    + Receive requests from the other Content management teams during out of BAU situations and provide assistance.
    **20%**
    + **Support GCM Transformation initiatives**
    + Provide cost and process analysis for efficiency initiatives across the regional GCM functions
    + Support cost and process analysis for new WBD business initiatives as it relates to the regional GCM functions
    **5%**
    + **People Leadership and Development**
    + Lead dedicated cross regional team to support support key objectives and KPI's of the Content Management Support function. Work closely with business stakeholders, CoE's, technology teams and operational partners to achieve collective business goals. Set clear stretch goals to enable team development with proactive support and training.
    **5%**
    **The Essentials**
    + At least 8 years of experience within the media industry
    + At least 3 years of experience managing operational or technical teams
    + Relevant Degree
    + Ability to work on cross functional multi-cultural teams in a collaborative way
    + Technical knowledge of media workflows and media formats
    + Bilingual in English and primary (region) language
    **The Nice to Haves**
    + Knowledge of content production and content management workflows
    + Financial background
    This person must have extensive knowledge and experience of content management to anticipate potential issues. They also must demonstrate a service-oriented approach to leadership and put the needs of others first helping people develop and perform as highly as possible. They must also collaborate with fellow leaders to create an environment that encourages diversity, recognizes creativity, and rewards initiative particularly around new ideas.
    **How We Get Things Done.**
    This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
    **Championing Inclusion at WBD**
    Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
    If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.
    This advertiser has chosen not to accept applicants from your region.
     

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