968 Retail Banking jobs in Mumbai

Role & responsibilities

Business Function

Legal, Compliance & Secretariat ensures that the bank's interests are protected by zealously guarding and enhancing its reputation and capital. We also work to maintain a good standing with all our regulators, customers, and business partners. Because we believe that at the heart of business banking is to uphold the values of trust and integrity for all our stakeholders.

Job Purpose

To identify and manage and control Legal risk for India. To develop and build an effective Legal function that partners and supports the overall strategic agenda and growth of India by providing pragmatic and effective legal advice to manage legal risk across the business and assist in the design and implementation of procedures to effect the reduction of this risk.

Key Accountabilities

• Contribute to the development of India strategy through the identification of legal risk. Develop and deliver strategic legal risk management initiatives. Identify and meet management information requirements for the measurement of legal risk exposure, performance (both of internal and external legal resources) and productivity.
• Develop and maintain a close working relationship with business heads, products and business managers.
• Manage Litigation, evaluate strategy, identify risks and provide update to management.

Job Duties & Responsibilities

•   Provide legal guidance and assistance Banking on a daily basis, ensuring smooth operations and addressing legal issues that may arise.

•   Primarily manage cases filed against the bank, effectively handling consumer cases, civil disputes, and employee-related legal matters. Provide legal support to business units

•   Possess a strong understanding of criminal law and procedures, enabling you to effectively navigate complex legal situations.

•   Possess a strong understanding of the SARFAESI Act, Debt Recovery Tribunals and insolvency proceedings, enabling you to effectively manage related legal issues and navigate these complex legal frameworks.

•   Skillfully handle fraud matters, including filing complaints and FIRs with law enforcement authorities.

•   Embed the Legal Risk and Principle Risks Standard in the business and ensure that the policies are adhered to.

•   Ensure that all aspects of legal risk are identified, covered and controlled in the implementation of new projects, systems, procedures and products for the Indian market

•   Have responsibility for the quality of legal advice given, reviewing projects as required to ensure consistent content, cost and timing standards.

•   Provide legal advice to business managers as required, to ensure that legal issues are identified and resolved, and that legal risk is managed appropriately within India.

•   Ensure best practices are adopted and guidelines complied with and that all activities comply with applicable laws, rules and regulations

•   Manage and control external legal resources in terms of cost and performance, including negotiation and settlement of external legal fees. Act as liaison between banking personnel and external legal advisers as appropriate.

•   Ensure an up to date and relevant knowledge of principal areas of law and practice in India

•   Provide education, training and support to the businesses on relevant legal risk issues and development as appropriate.

•   Proactively forge relationships with a broad range of business areas and third parties in order to encourage the best quality output and service from the team.

•   Monitor client satisfaction and the legal effectiveness of individual transactions and cost management of the legal advice provided.

•   Share know-how and experience with other legal advisers within the team and elsewhere within the legal function, including participation in any global practice groups relevant to role and expertise.

Preferred candidate profile

Role & responsibilities

Account Opening & Maintenance:

• Monitors the processes for account opening, account maintenance & account closure related formalities as per YBL process
• Handles customers enquiries and instructions, whilst ensuring that the Banks delivery standards are met in achieving total customer satisfaction. e.g. timely checking of account opening documentation, opening of Accounts etc.
• Ensures adherence to process & documentation standards (e.g.,forms/checklists, welcome calling, approvals, etc.)
• Ensures pro-active & sustained liaison with NOC, Product, Sales RM, etc. where required
• Maintains strict vigilance on the quality of forms and documentation provided
• Ensures timely follow up with Sales RMs of all BUs for resolution of any outstanding deferrals.

Transactions:

• Ensures all the counters are opened and staff is ready to service clients atleast 15 minutes before the customer timings
• Ensures proper scrutiny of all transactional documents submitted by the customer vis--vis branch checklist to ensure all that all necessary documents are submitted by the customer
• Supports the Business Managers/Business Heads/Financial control team in preparation of any audit related deliverables i.e. internal /external concerning a transaction executed for a corporate client.
• Addresses all transaction related enquiries i.e. pre, during & post transaction processing & escalations Ensure strong monitoring of all transactions in the branch & maintain accurate / strong MIS for the branch. The same may be needed by the bank for overall management of branch processes & business planning
• Ensures frequent monitoring of all over-aged cases (deferrals, pending items, etc.) & appropriate escalation of the same in a timely & balanced manner to the senior management
• Ensures that knowledge, skills & capabilities are built across entire team of BSPs, so as to have internal backups to ensure that work is not hampered in by absenteeism or resignations

Service & Quality:

• Ensures that all people, process, data & systems in the branch are well attended to deliver consistent & superior levels of service to all customers.
• Reviews data pertaining to customer queries and complaints  analyses to achieve greater process efficiency
• Reviews daily / weekly monitoring & analyses of various data points & reports submitted that have bearing on Customer Service & process adherence and present the findings to Branch Leadership
• Rolls out new products, processes or systems that may impact clients
• Conducts monthly Branch Service Committee meetings are held on 07th of each month

Audit & Compliance:

• Supports & Handles Branch Audits by Internal, External, Concurrent, Statutory & RBI auditors effectively
• Implements process, policies as per guidelines & audit rating of the branch
• Ensures comprehensive compliance with all internal, regulatory and statutory requirements as relevant for various product and services from a branch perspective
• Attends to any audit findings and resolves them immediately;
• Ensures DCFC checklist is checked thoroughly and signed off on daily basis
• conducts self-audits in the branch (e.g., weekly sweep audit, etc.) and brings any anomalies to the notice of senior management along with mitigating steps initiated
• Sensitizes each BSD team member on adherence of process & policies

Others:

• Ensures timely escalation of issues that is impacting business and possible solutions to address the concerns to the BSDL.
• Manages Local Vendors /agency relationships to ensure smooth execution of transaction
• Leads Branch upkeep & maintenance and control over the cost
• Provides Support for conducting monthly CSR events at the branch.

Preferred candidate profile:

Require 2 years of experience in retail branch banking.

Interested candidates can share their cv on

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to improve overall customer satisfaction.
• Develop and maintain a thorough understanding of products and services.
• Identify and escalate complex issues to senior management when necessary.
• Consistently meet or exceed performance metrics and quality standards.

Job Requirements

• Minimum 2 years of experience in customer service, preferably in a similar role.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong analytical and critical thinking skills.
• Proficient in using computer systems and software applications.
• Experience working with international customers is an asset.

Greetings from Datamatics Business Solutions

We are hiring for Customer service executive (Inbound calls) please see the job details below.

• No Sales
• No targets
• Attending inbound customer calls
• Handling & resolving customer queries
• Maintaining data

Desired candidate profile -

• Good communication skills
• Willingness to achieve highest customer satisfaction.

Working days & timings - 6 days working & 8am-8pm (any 9hrs of shift will be assigned)

If interested, please share your resume on or whatsapp on

Location:-Navi Mumbai

Process:- Customer Service - (Email Process)

Salary:- 18K Upto 24k Inhand

Qualification: Graduate only

Week Offs:- 5 Day Working (2 Weak Offs)

Eligibility:-Experienced and Fresher Both Can Apply

(Need Experience into customer service)

Shift;- Day Shift Only

Need good communication skills in English

Need Immediate Joiners

Contact- HR Ritu

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹24,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Language:

• English (Required)

Work Location: In person

Speak with the employer

Location - Mumbai

Designation - Customer Service (Back Office)

Fixed Shifts- Fixed Sat-Sun offs

5 Days Working

Salary - 15k to 20k Inhand (5k Fixed Incentive)

Eligibility: HSC/Graduate

Fresher and Experience can Apply

Timing : Day Shift

Need Excellent English Communication

Telephonic Interview

Need Immediate Joiner Only

Contact HR Ritu

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person

Mega Hiring – Bonus Giving Companies

For more info contact or DM

*don't miss the extra privilege*

US Banking Voice – Customer Service

₹1,30,000 Joining Bonus

Location: Malad / Thane

Role: Customer Service

Exp: 12 months minimum

Salary: ₹5,000 in-hand + 500 allowance

Extra: Overtime + Incentives

Requirement: CIBIL 650+

⸻

US Telecom Voice – Customer Support

₹50, Joining Bonus

Location: Vikhroli (Company Transport )

Exp: 12 months BPO Voice mandatory

Salary: Up to ,000 in-hand

Excellent Communication Skills a Must

Relieving Letter Mandatory

⸻

Don't miss out on these high-paying roles with huge bonuses

DM now for interview details & slot booking.

US Banking Blended Process (Batch Count 50)

• Joining Date: 22nd Sept 2025
• Eligibility: SSC with 1 yr exp / HSC with 6 months exp
• Offer Deadline: 15th Sept 2025
• Salary: ₹2 00 – ₹3 00 (Net Take-home)

Non Voice Chat Process (Batch 20)

• Joining Date: 15nd Sept
• Eligibility: HSC/Graduate Freshers / Exp (6+ months)
• Offer Deadline: 12th Sept 2025
• Salary: ,000 – ₹2 00 (Net Take-home)

Excellent communication skills are mandatory (average comms will not be considered).

Voice Tech (Batch 20)

• Joining Date: 22nd Sept
• Eligibility: Graduate Freshers / Exp (6+ months)
• Offer Deadline: 19th Sept 2025
• Salary: ,000 – ₹3 00 (Net Take-home)

Excellent communication skills are mandatory (average comms will not be considered).

Banking Chat

• Joining Date - 6th Oct

• Eligibility : Grad Freshers / HSC with 2 yrs Mandt

• Offer Deadline - 22nd Sept

• Salary - 17k - 21k in-hand

• Cibil Scores - 690+

Banking Voice

• Joining Date - 6th Oct

• Eligibility - Graduate Freshers / HSC with 1 yr Mandt

• Offer Deadline - 22nd Sept

• Salary - 17k - 21k in-hand

• Cibil Scores - 700+

Banking Voice

• Joining Date - 6th Oct

• Eligibility - Graduate Freshers / HSC with 2 yrs Mandt

• Offer Deadline - 22nd Sept

• Salary - 17k - 21k

• Cibil Scores - 690+

Job Types: Full-time, Permanent, Fresher

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person

Speak with the employer

Process - JFL (Dominos) - Customer service inbound Process

Location:- Turbhe, Navi Mumbai

Requirement:-

-Inbound Customer service

-Fresher or experience

-Salary upto 18k

-Qualification: Min HSC

Shifts:

• 6 Days working
• Rotational week-off

Rounds of Interviews:-

• HR round
• Operations round
• Client round

Contact Details:-

More Detail Contact (WhatsApp/Call) HR Akshay