750 Retail Banking jobs in Mumbai
Customer Service Associate-customer Service
Posted today
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***Designation**:Management Level - Associate**
***Job Location**:Mumbai**
***Qualifications**:Any Graduation**
***Years of Experience**:1 to 3 years**
**About Accenture**:
**What would you do?**:
You will be aligned to our Financial Services, banking, Insurance, and Capital Market vertical which is focused on helping clients with their tax preparations, insurance coverage, and investment portfolios. You will be working as a part of Customer service - Inbound team which is accountable to handle customer enquiries and provide correct and relevant information, assist in complaints resolution, cross sell products and generate leads to ensure customers have access to information and support 24/
7. The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
**What are we looking for?**:
- Problem-solving skills
- Written and verbal communication
**Roles and Responsibilities**:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts
Any Graduation
Customer Service Executive - Customer Service
Posted today
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Job Description
**Broad outline of the Role**
- The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
**Purpose - Broad objective of the role**
**Operating Network - Key External**
**Operating Network - Key Internal**
**Size and Scope of Role - Financial**
**Size and Scope of Role - No. of direct reports**
**Size and Scope of Role - Total team size**
**Size and Scope of Role - Other size parameters**
**Minimum qualification & experience**
- Graduate with 0-4 years of experience
**Other knowledge/skills**
- Demonstration of problem-solving skills
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain
**Key Responsibilities**
- Taking ownership of customer issues reported, solving their problems through by providing resolution.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Ensure SLA are achieved and work proactively to maintain the same.
**Technical Competencies**
**Knowledge / Skills**
Communication Skills
**Job Segment**:Operations Manager, Engineer, Operations, Customer Service, Engineering
Customer Service, Customer Service Executive
Posted today
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Job Description
Position / Role: Customer Service Executive
Experience Required: 1 - 2 years
Location: Mumbai
Reports to: Head Communications
Industries Preferred: Customer service, support service, backend operations
Job Responsibilities:
- 1. Responsible to handle backend operations
- all communication and follow-ups
2. Responsible to look after customer service and address all the queries raised
4. Ensure that all the conversations are being followed up when required
5. Ensure complete co-ordination of content and communication to be given about DLC
6. Handle customer concerns and complaints in a timely manner
7. Inform clients of upcoming events
8. Establish a positive rapport with all clients and customers in person or via phone
9. Form reports based on client satisfaction statistics and helping their team to develop new skills
10. Fix appointments based on the availability of clients
11. Interact with customers to ensure they have a desirable and shareable experience
12. Conduct customer satisfaction surveys to understand what areas of the company's services need improvements
13. Cater to customer phone calls and divert the call to the relevant department for a more advanced form of query resolution
15. Deal with client issues and churn out an easy-to-follow solution
**Job Expectations**:
**Minimum Qualification**: Graduate
**Minimum Job Experience**: 1-3 years
**Reporting to**: HOD
**Travel**: No
Customer Service
Posted 14 days ago
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Job Description
About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website-
Job Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO
Location: Airoli, Mumbai
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
- Handle inbound and outbound voice-based customer interactions.
- Resolve queries and deliver exceptional service with professionalism.
- Maintain accurate call records and follow defined SOPs.
- Meet performance metrics on quality, accuracy, and customer satisfaction.
- Communicate effectively and actively listen to customer needs.
- Work in rotational shifts and adapt to changing schedules.
- Upsell or cross-sell services when applicable.
Eligibility Criteria:
- Education: 12th Pass / Intermediate or Graduates.
- Freshers with excellent verbal communication skills are welcome.
- Candidates with prior BPO experience will have added advantage.
- Not Eligible: B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, and other specialized/technical degrees.
- Mandatory: Valid PAN Card required during hiring process.
Hiring Process:
- Virtual Interview connect on WhatsApp to receive the interview invite.
- Interview Time - 11 AM .
Apply Now:
Email: WhatsApp: (For Interview Link)
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Customer Service
Posted 7 days ago
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Job Description
About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website-
Job Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO
Location: Airoli, Mumbai
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
- Handle inbound and outbound voice-based customer interactions.
- Resolve queries and deliver exceptional service with professionalism.
- Maintain accurate call records and follow defined SOPs.
- Meet performance metrics on quality, accuracy, and customer satisfaction.
- Communicate effectively and actively listen to customer needs.
- Work in rotational shifts and adapt to changing schedules.
- Upsell or cross-sell services when applicable.
Eligibility Criteria:
- Education: 12th Pass / Intermediate or Graduates.
- Freshers with excellent verbal communication skills are welcome.
- Candidates with prior BPO experience will have added advantage.
- Not Eligible: B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, and other specialized/technical degrees.
- Mandatory: Valid PAN Card required during hiring process.
Hiring Process:
- Virtual Interview connect on WhatsApp to receive the interview invite.
- Interview Time - 11 AM.
Apply Now:
Email: WhatsApp: (For Interview Link)
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Customer Service
Posted today
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Job Description
Job description
Job Description -
Job Title: Customer Service
Location: Vikhroli,West Mumbai
Job Type: Full-time
Salary - 15000 to 18000
Job Summary:
We are seeking a highly skilled Customer Feedback Specialist to join our team. As a Customer Feedback Specialist, you will be responsible for collecting, analyzing, and interpreting customer feedback to inform business decisions. Your goal will be to identify trends, patterns, and insights that drive customer satisfaction and loyalty.
Interested Candidate Can Share There Resume -
Email -
Customer Service
Posted today
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Job Description
We are on a mission to empower businesses to achieve workplaces of respect and positivity by providing sound advice, scalable solutions, and effective training. We envision a workplace where employer risk is limited because employees are treated with respect at every stage of the employee life cycle. We value: Authenticity Impact Transparency AccountabilityPositivity and respect are at the forefront of our operations. We offer a wide range of HR, legal, and employment solutions, including: HR + DEI Consulting HR + Legal Projects HR Audits Outsourced Employment Counsel Outsourced General Counsel Scalable Solutions (Templates + Training)Create a workplace that attracts talent, retains top performers, and scales sustainably. ~Website Coming Soon~
The Role
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- You have at least 1 year experience within a Customer Service role, ideally within the Other Services industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of Communication
- You are adaptable and thrive in changing environments
- You are highly goal driven and work well in fast paced environments
- You are a strong team player who can manage multiple stakeholders
What's on Offer?
- Attractive Salary & Benefits
- Leadership Role
- Opportunity to make a positive impact
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Customer Service
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The Offer
- Opportunity within a company with a solid track record of performance
- Join a market leader within Other Services
- Flexible working options
The Job
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
The Profile
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of Good Communication
- You are a strong team player who can manage multiple stakeholders
- You are highly goal driven and work well in fast paced environments
- You are adaptable and thrive in changing environments
The Employer
Our client connects exceptional talent with leading organizations, offering tailored recruitment solutions that empower both businesses and job seekers across diverse industries.
Customer Service
Posted today
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Job Description
- The candidate should possess excellent verbal and written communication
skills.
- The ideal candidate should be ready to accept challenges and possess
excellent
interpersonal skills and the ability to multi-task.
- Experience required Minimum 6month
- Experience in Customer service handling Inbound calls
- Good knowledge of basic computer applications
- She must be well versed in Phone collections , retention and Escalation
Handling.
- Candidate having good communication in English and presentable
personality is required.
Company website: