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International Voice Customer Support Representative

Be the spark that brightens days and ignite your career with an award-winning global customer experience organization.

As an International Voice Customer Support Representative working on-site in Mohali, Punjab , you’ll be part of a team that brings empathy, efficiency, and excellence to every customer interaction.

What You’ll Be Doing

Do you have a passion for helping customers and creating memorable experiences?

In this role, you’ll handle inbound and outbound international voice calls , resolving queries, providing product or service information, and ensuring customer satisfaction at every step.

You’ll report to the Team Lead and play a vital role in delivering an exceptional customer experience and achieving process goals.

During a Typical Day, You’ll

• Handle customer calls from international clients
• Resolve issues, provide accurate information, and maintain a professional tone
• Ensure a high level of customer satisfaction and first-call resolution
• Collaborate with your team to meet daily and monthly performance metrics

What You Bring to the Role

• Minimum 1 year of experience in International Voice Process (BPO industry required)
• Excellent verbal communication skills and a neutral accent
• Bachelor’s degree (mandatory)
• Strong problem-solving skills and customer-centric attitude
• Computer proficiency and ability to adapt to new systems quickly
• Flexibility to work in a 24/7 rotational shift environment

What You Can Expect

• Supportive leadership and a collaborative work environment
• Opportunities for professional growth and skill enhancement
• Competitive compensation and attractive performance-based incentives

Compensation Details

• Experienced candidates (1+ year): Salary based on last drawn pay (up to ₹40,000/month)
• Fresher (if considered): ₹3,000 in hand + 000 house allowance
• Performance incentives based on process and individual contribution

Additional Benefits

• Meal allowance: per meal
• Night shift allowance: /hour
• Free cab facility: 9:00 PM – 6:00 AM (self-arranged transport outside these hours)
• Relocation support: Travel expenses + 5 days’ hotel stay covered by company

Other Details

• Job Location: Mohali, Punjab
• Mode: Work from Office (WFO)
• Shift Timing: Rotational, 24x7 (night shift includes both-side cab facility)
• Experience Range: 1–4 years

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

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About the Company

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

Walkin Interview Address: Bestech Business Tower A Ground Floor sector 66 Phase 11 Mohali

Timings: 11 am to 4:30 pm

Company: Teleperformance

For more information, please connect with Hr Khushi -

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Fresher and experience both can apply
• Grad and Undergrad both can apply
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Pay range and compensation package

Salary: (28k-33k) Perks and benefits are excluded

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Basic Function

We are searching for an innovative Marketing/Sales Representative with a great analytical mind to join our team. The Marketing/Sales Representative will be required to know and understand all company products. Making 200-400 marketing calls a day is a requirement.

Summary

To be successful as a Marketing/Sales Representative, you should be able to explain product and service specifications clearly and concisely. Top candidates have excellent problem-solving and people skills.This position will be expected to work well in a team environment and will need to rely on critical thinking, technical ability and trouble shooting skills in order to perform the job at the expected level.

Responsibilities & Duties

• Coordinating within the other teams, cross training and assisting training new hires.
• Providing product demonstrations to clients
• Working alongside the team to draw up strategies to increase customer base as required
• Experienced in sale and marketing targets
• Maintaining excellent relationships with customers that are built on trust
• Keeping up-to-date with advancements

Competencies & Skills

• Excellent written and verbal communication skills
• Customer service, tact and diplomacy
• Computer literacy and keyboard skills
• Customer relations
• Organizational skills and attention to detail
• Project and time management skills
• Flexible and able to adjust priorities as situation demands

Technical Requirements

• Windows
• Typing
• Knowledge of internet browsers: IE, Firefox, Chrome, etc.
• Intermediate to advanced Microsoft Office Suite skills: Excel, Outlook, Word
• Knowledge of Excel pivot tables and formulas
• Knowledge of CRM system

Marketing/Sales Representative Requirements:

• Bachelor's degree in marketing/sales, business or similar.
• Strong analytical and critical thinking skills.
• Ability to think on your feet.
• Excellent customer service and team collaboration.
• Strong networking abilities.
• Ability to diagnose problems and find solutions.
• Strong degree of diplomacy and the ability to work with a range of different people.
• Ability to remain professional.
• Willingness to work as needed during non-working scheduled hours.

Experience

• Ability to work effectively in a team setting
• Prior experience in a role requiring extensive customer interaction
• Demonstrated success in building relationships with internal and external customers

Physical Requirements

• Standing, sitting at desk, using computer and phone

Designation: Software Sales AssociateLocation:  MohaliWe're looking for motivated individuals to join our dynamic software sales team as Software Sales Associates. In this role, you'll contribute significantly to our company's growth by converting leads into sales for our innovative software solutions. This position offers an excellent opportunity to not just launch but also scale your saas sales career and gain practical experience with cutting-edge technologies in a fast-paced setting.Roles and Responsibilities:  Turn leads into gold: Drive revenue growth by converting leads into sales targets.Seal the deal, steal the show: Deliver persuasive presentations to showcase our software's benefits.Team up for success: Collaborate across teams to craft tailored proposals for clients.Record, relate, retain: Keep detailed records and nurture customer relationships for long-term loyalty.Close like a pro: Negotiate deals while hitting targets and maintaining pricing guidelines.Loyalty is key: Build strong client relationships for satisfaction that lasts.Stay ahead, stay sharp: Keep up with industry trends to communicate our software's value effectively.Market mavens wanted: Research trends and customer needs to position our software effectively.

Qualifications:

Excellent communication and interpersonal skills for engaging with diverse stakeholders.Strong problem-solving and negotiation abilities to address customer needs.Motivated, target-driven, and adaptable to thrive in a dynamic sales environment.Excited about technology and eager to learn about software solutions.Able to work independently and collaboratively in a team.Familiarity with CRM software and proficiency in G Suite or similar tools.Previous experience in sales or customer service is a must.Knowledge of Spanish, French or Arabic is an add on.

Our client is looking for a driven and results-oriented Senior Sales Development Representative (SDR) to join their expanding sales team. This is a key on-site role focused on identifying and qualifying potential leads, generating interest in our client's innovative products/services, and setting the stage for successful client acquisition. You will be at the forefront of our sales efforts, playing a crucial role in the company's growth trajectory.

Responsibilities:

• Proactively identify and research potential new clients through various channels, including outbound calls, emails, and social media.
• Engage with prospective clients to understand their needs, challenges, and business objectives.
• Effectively communicate the value proposition of our client's offerings and articulate how they can solve client pain points.
• Qualify leads based on established criteria to ensure they are a strong fit for the sales team.
• Schedule introductory meetings and product demonstrations for Account Executives.
• Maintain accurate and up-to-date records of all prospect interactions in the CRM system.
• Collaborate closely with the sales and marketing teams to refine lead generation strategies and improve campaign effectiveness.
• Consistently meet or exceed monthly and quarterly targets for qualified leads and appointments set.
• Stay informed about industry trends, competitor activities, and market dynamics.
• Develop strong product knowledge and understand the competitive landscape.
• Provide feedback to management on lead quality, market trends, and customer insights.
• Participate in sales training and team meetings to continuously improve skills and performance.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field is preferred.
• Minimum of 3 years of experience in a sales development, inside sales, or lead generation role, preferably in a B2B environment.
• Proven track record of meeting or exceeding sales targets.
• Excellent verbal and written communication skills, with strong persuasion and negotiation abilities.
• Ability to build rapport and establish credibility with prospective clients quickly.
• Proficiency in using CRM software (e.g., Salesforce) and sales engagement tools.
• Self-motivated, energetic, and persistent with a strong work ethic.
• Ability to work collaboratively in a team environment and adapt to changing priorities.
• A keen interest in sales and a desire to build a career in the industry.
• This role requires your presence at our client's office in **Chandigarh, Chandigarh, IN**, ensuring direct collaboration and immediate feedback within the sales department.

This is a fantastic opportunity to join a growing company and make a significant impact. If you are a motivated sales professional with a passion for driving business growth, we want to hear from you.

Job Title:
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
Candidate Profile
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Chandigarh - DLF IT, Tower E, Lvl 2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** JW Marriott Hotel Chandigarh, Plot no 06, Sector 35B, Dakshin Marg, Chandigarh, Chandigarh UT, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Assisting in Food and Beverage Operations**
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
- Provides excellent customer service to all employees.
- Responds quickly and proactively to employee's concerns.
- Uses coaching skills throughout the property.
- Demonstrates self confidence, energy and enthusiasm.
- Motivates and encourages staff to solve guest and employee related concerns.
**Ensuring Exceptional Customer Service**
- Provides excellent customer service.
- Responds quickly and proactively to guest's concerns.
- Understands the brand's service culture.
- Sets service expectations for all guests internally and externally.
- Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
- Follows up to ensure complaints have been addressed to the guest's satisfaction.
- Develops a relationship with all guests to build repeated clientele internally and externally.
**Additional Responsibilities as Assigned**
- Complies with all corporate accounting procedures.
- Assists GM as needed with annual Quality audit.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.