331 Technical Support Specialist jobs in Hyderabad

• Provide timely and effective technical support to end-users via phone, email, and in-person interactions.
• Diagnose and resolve hardware, software, operating system, and network-related issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist users with the setup and use of various applications and devices.
• Troubleshoot and resolve issues related to printers, scanners, mobile devices, and other peripherals.
• Manage user accounts, permissions, and access controls.
• Document all support requests, resolutions, and knowledge base articles.
• Escalate unresolved issues to senior technical staff or specialized teams.
• Conduct regular system checks and perform preventative maintenance.
• Educate users on best practices for IT security and system usage.
• Maintain a high level of customer satisfaction through professional and efficient service.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common software applications (e.g., Microsoft Office Suite, Google Workspace).
• Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with hardware troubleshooting and repair.
• Excellent problem-solving, analytical, and diagnostic skills.
• Outstanding customer service and interpersonal skills.
• Ability to explain technical concepts clearly to non-technical users.
• Good organizational skills and ability to manage multiple tasks simultaneously.
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.

• Provide timely and effective technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and troubleshoot software applications and operating systems.
• Guide users through step-by-step solutions to technical problems.
• Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Maintain a high level of customer satisfaction by delivering professional and courteous service.
• Create and update knowledge base articles and FAQs to assist users.
• Participate in training sessions to stay updated on product knowledge and support procedures.
• Contribute to the improvement of support processes and customer service quality.
• Assist with user account management and access control.
• Perform routine system checks and maintenance tasks.
• Identify recurring technical issues and provide feedback for product enhancement.

• High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science or a related field is preferred.
• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and diagnostic skills.
• Outstanding customer service and interpersonal skills.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Proficiency in diagnosing and resolving common IT issues.
• Ability to work independently and as part of a team.
• A proactive approach to identifying and solving problems.

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Document all support requests and resolutions in the ticketing system.
• Escalate unresolved issues to appropriate senior technical staff in a timely manner.
• Assist with user account management, including creation, modification, and deletion.
• Contribute to the development and maintenance of IT knowledge base articles and FAQs.
• Perform regular system updates and security checks.
• Guide end-users on the use of various IT applications and systems.
• Ensure a high level of customer satisfaction through prompt and effective support.

• Associate's degree or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in technical support or helpdesk roles.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common business software applications (e.g., Microsoft Office Suite, Google Workspace).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and troubleshooting skills.
• Outstanding customer service and communication skills, both verbal and written.
• Ability to work independently and manage time effectively in a remote setting.
• Experience with IT ticketing systems (e.g., Zendesk, ServiceNow).
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional are a plus.

About Us:

HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.

Responsibilities:

• Responsible for technical support of the product Implementation for various clients
• Own the Tickets resolution by debugging the issue and provide resolution.
• Troubleshooting Cloud UAT environment related technical issues.
• Development of tools and utility to help in reduction of technical issues.
• Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
• Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.
• Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
• Provide accurate information about our products, services, policies, and procedures.
• Contribute to a team environment focused on achieving customer satisfaction goals.

Requirements:

• 3-5 years of Java development/ Java Support experience using Java
• Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university)
• Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.
• Technical Consultant to have experience in technically mentoring and guiding new team members.
• Technology Stack: Java, Hibernate, Spring, Struts, Micro Services

What You’ll Get

• Competitive salary.
• Fun-filled work culture ()
• Equal employment opportunities.
• Opportunity to build with a pre-IPO Global SaaS Centaur.