677 Technical Support Specialist jobs in Hyderabad

Role Overview:

As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience.

Key Responsibilities:

1. Customer Interaction:

2. Troubleshooting
   : Diagnose and resolve technical issues reported by customers via phone, chat, or email.

3. Active Listening
   : Understand customer concerns, ask relevant questions, and empathize with their situation.

4. Effective Communication
   : Clearly explain
   technical concepts to non-technical users
   .

5. Product Knowledge:

6. Microsoft Ecosystem
   : Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.

7. Updates and Patches
   : Stay informed about product updates, patches, and known issues.

8. Self-Service Guidance
   : Guide customers on using self-help resources and online documentation.

9. Issue Resolution:

10. Tiered Support
    : Escalate complex issues to higher tiers when necessary.

11. Remote Assistance
    : Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.

12. Case Management
    : Document interactions, solutions, and follow-up actions in the support system.

13. Customer Satisfaction:

14. First-Contact Resolution
    : Strive for first-contact resolution whenever possible.

15. Professionalism
    : Maintain a positive and professional demeanour even during challenging interactions.

16. Customer Feedback
    : Collect feedback and identify areas for improvement.

17. Collaboration:

18. Cross-Functional Teams
    : Collaborate with other teams (engineering, product management) to address recurring issues.

19. Knowledge Sharing
    : Contribute to internal knowledge bases and share best practices.

20. Quality Assurance:

21. Adherence to Policies
    : Follow Microsoft's support policies and guidelines.

22. Quality Metrics
    : Meet performance metrics related to response time, resolution time, and customer satisfaction.

Technical Support Skills:

• Assisting with delivering
  the appropriate post install technical support.
• Troubleshooting
  with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
• Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform
  – Addressing with
  "How To" Questions

Job Title:
Technical Support Engineer

Location
: Hyderabad

Experience
: 2–5 years

Function
: Product Support

About the Role

We're looking for a hands-on, resourceful Technical Support Engineer to join our customer support team at Moneyone. This role is critical for resolving escalated customer issues, debugging platform behaviors, and ensuring reliability across our Account Aggregator ecosystem. This is an
execution-heavy role
with strong ownership and opportunities to contribute to
process improvements and automation
.

If you enjoy solving technical puzzles, helping users, and making sure systems run smoothly, you'll fit right in. You'll be the go-to person for day-to-day technical issues, bug fixes, and user support, working closely with our engineering and product teams to keep everything running like clockwork.

Key Responsibilities

• Act as the
  first technical responder
  for complex support tickets across:
• UAT onboarding and production configuration issues
• Fair Use validations and data compliance logic
• Account Aggregator ecosystem debugging (FIP–FIU session, consent failures, etc.)
• API errors, payload mismatches, integration problems, and client misconfigurations
• Take client calls directly
  to understand and debug issues in real-time, provide clear and actionable resolutions, and ensure smooth follow-through.
• Handle customer tickets on priority
  and ensure no SLAs are breached.
• Use tools like
  Postman
  ,
  Athena
  ,
  SQL
  , and the
  AWS Console
  to identify root causes, validate scenarios, and replicate environments when needed.
• Trigger and analyze
  API calls and response payloads
  to isolate bugs or config issues.
• Collaborate daily with internal teams through
  Jira, Slack, and Teams
  to triage, escalate, or close issues with clarity.
• Maintain clean and up-to-date
  SOPs, support documentation
  , and
  RCA templates
  .
• Monitor logs, alerts, and trends proactively to surface issues before they escalate.
• Identify recurring tickets and propose
  automation or workflow optimizations
  .
• Keep stakeholders informed with regular status updates, risks, and RCA outcomes.

Must-Have Skills

• 2–5 years of experience in technical/application support, preferably in a SaaS or product-driven environment
• Strong foundation in
  APIs
  — headers, tokens, payload structure; hands-on with
  Postman
• Proficiency in
  SQL
  , log analysis, and multi-environment debugging
• Working knowledge of tools like
  Freshdesk
  ,
  Freshchat
  ,
  Athena
  ,
  Jira
  , and basic
  AWS Console
  operations
• Clarity in communication — written and verbal — to engage effectively with clients and internal teams
• Confidence in taking customer calls and leading issue resolution without hand-holding
• Documentation-first mindset for SOPs, knowledge bases, and RCAs
• Understanding of
  web redirects
  ,
  SDKs
  , and
  widget-based integrations
• Strong prioritization and problem-solving capabilities under pressure
• Ability to juggle multiple tasks and priorities, especially when things get busy.
• Some knowledge of databases (SQL/NoSQL), APIs, and cloud platforms (AWS, Azure, GCP) is a plus.

Good-to-Have

• Experience in fintech, banking, or BFSI domain products
• Exposure to
  QA/UAT testing
  and staging/prod workflows during rollout cycles

Shift
: Indian/UK

Location
: Nizampet, Hyderabad (Work from Office only)

Joining
: ASAP

Qualification
: MBA, Marketing.

Experience Required
: Fresher/ Upto 1 year experience only.

About Resolute

Resolute is a global email marketing and deliverability consulting firm, helping clients scale their outreach and optimize performance. We are expanding our technology capabilities with SaaS-based solutions for inbox testing, deliverability monitoring, and campaign optimization. To support this, we're seeking a
Tech Support & Customer Success Specialist
to serve our international client base across the U.S., Europe, and Asia.

Role Overview

As a Tech Support & Customer Success Specialist, you will be the
first point of contact
for customers using our SaaS tools. You'll handle support tickets, live calls, and onboarding sessions, while also conducting product demos for prospective and existing clients.

This role requires
excellent English fluency and communication skills
, with the ability to simplify technical concepts for non-technical users.

Key Responsibilities

• Manage client queries via
  support tickets, email, chat, and calls
  .
• Conduct
  product demonstrations
  and onboarding sessions for new users.
• Troubleshoot technical issues, escalating to the product team when required.
• Maintain documentation of FAQs and build internal support playbooks.
• Collaborate with deliverability and product teams to ensure smooth resolution.
• Represent Resolute with
  professional communication and customer empathy
  .

Required Skills

• Excellent
  spoken and written English
  .
• Strong communication, presentation, and customer service skills.
• Basic knowledge of email marketing/deliverability (SPF, DKIM, inbox testing), training will be provided.
• Ability to manage multiple client interactions with professionalism.
• Good to have but not mandatory: Familiarity with SaaS products, CRM/ticketing tools (Zendesk, Freshdesk, Intercom, etc.).

Why Join Us

• Tackle
  real-world email deliverability and SaaS challenges
  that directly impact global marketing performance.
• Collaborate with
  international clients, agencies, and high-volume senders
  across the U.S., Europe, and Asia.
• Build expertise in a
  niche, high-demand industry
  with strong long-term career opportunities.
• Grow in a
  continuous learning environment
  , with scope to advance into leadership, customer success, or product specialist roles.
• Contribute to a
  fast-growing SaaS initiative
  backed by a well-established email marketing consultancy.

If you're looking to level up your career in customer facing role and contribute to cutting-edge infrastructure and marketing solutions, we'd love to hear from you

• Provide timely and effective technical support to end-users via phone, email, and in-person interactions.
• Diagnose and resolve hardware, software, operating system, and network-related issues.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist users with the setup and use of various applications and devices.
• Troubleshoot and resolve issues related to printers, scanners, mobile devices, and other peripherals.
• Manage user accounts, permissions, and access controls.
• Document all support requests, resolutions, and knowledge base articles.
• Escalate unresolved issues to senior technical staff or specialized teams.
• Conduct regular system checks and perform preventative maintenance.
• Educate users on best practices for IT security and system usage.
• Maintain a high level of customer satisfaction through professional and efficient service.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in a technical support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common software applications (e.g., Microsoft Office Suite, Google Workspace).
• Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with hardware troubleshooting and repair.
• Excellent problem-solving, analytical, and diagnostic skills.
• Outstanding customer service and interpersonal skills.
• Ability to explain technical concepts clearly to non-technical users.
• Good organizational skills and ability to manage multiple tasks simultaneously.
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.

Overview

As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and troubleshooting software and hardware problems and aiding with the product applications and/or use cases. Communicate with customers /partners by listening to and understanding the reported problem, and able to clearly explain basic technical information to the customers over the phone and via email. Part of a weekend on-call rotational schedule once deemed capable.

Responsibilities

• Communicating with customers by listening to and understanding their problem, then clearly explaining detailed technical information
• Asking customers targeted questions to quickly understand the root of the problem
• Diagnosing & troubleshooting technical issues in an expedient manner
• Tracking issues through to resolution, within agreed time limits
• Escalating unresolved issues to the appropriate next level / internal teams
• Providing prompt and accurate feedback to customers
• Referring to internal database or external resources to provide technical solutions
• Leading troubleshooting & brainstorming discussions
• Delivering workshops to both local and global teams - customer presentations to senior technical personnel and management
• Ensuring all issues are properly logged – following case management process
• Prioritizing and managing several open issues at one time
• Following up with customers to ensure their systems are fully functional after troubleshooting, and a solution has been provided
• Identifying areas of improvement whether in processes, procedures, or tools
• Documenting technical knowledge in the form of knowledge base articles and/or submitting documentation opportunities
• Creating and delivering product knowledge sharing sessions to the respective regional team
• Communicating with Sales Team to ensure timely updates for any critical issue
• Working with the Engineering team to assist with documentation
• Performing activities (reproducing the issue when required)

Qualifications

Knowledge and Skills

• Required

• Understanding of networks
• CCNA or equivalent knowledge
• 4G-5G
• AAA
• Any of the following certifications: CCNA, MCSE, Cloud, and/or RedHat
• Deep knowledge of supported Linux/Unix operating systems. Able to troubleshoot, analyze and configure the OS and its features and roles.
• Deep knowledge of product software and hardware. Can use scripts/tools to aid in troubleshooting. Knowledge of identified bugs in running firmware version.
• Advanced understanding and experience of networks, firewalls, protocols.
• Knowledge in tracing and troubleshooting high-level protocols and traffic
• Extensive understanding and experience of virtualization & cloud concepts, properties, and technology, as well as detailed skills in major industry standard technology specifics. Knowledge of models like SaaS, PaaS and IaaS.
• Good understanding of technology infrastructure, security concepts and platforms
• Strong understanding of networking (specifically IP related technologies)
• Good understanding of virtualization & cloud concepts
• Able to install, configure, and/or operate network equipment such as Cisco, Juniper, or other network hardware manufacturers
• Scripting and some programming
• Ability to configure and troubleshoot problems - logical thought process
• Good problem solving investigative and multi-tasking skills
• Ability to communicate with customers presenting technical information either verbally or in written format
• Focus to detail and can follow defined processes/procedures
• Technical acumen and able to identify when escalations are required
• Autonomy – increases technical knowledge by attending self-studies to bring value to the organization
• Organization and prioritization abilities
• Good computer skills in MS Office

• Desired
• Subject Matter Expertise in 1-3 areas relative to AppLogic Networks product
• Great collaborator
• Good CSAT and customer feedback

Work Experience, Education and Certifications

• Minimum of 3+ year experience in a technical role aligned to the same field with customer support experience KVM Experience
• Ideal candidate would have served as a developer in prior roles and have a deep understanding of modern, highly scalable architectures leveraging the latest technologies including NET/C#, Restful APIs, micro-services, cloud computing etc.
• Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification or a diploma from a technical institute
• Education may be substituted for proven work experience for 5+ years as a Technical Support Engineer in a similar field

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Overview

As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and troubleshooting software and hardware problems and aiding with the product applications and/or use cases. Communicate with customers /partners by listening to and understanding the reported problem, and able to clearly explain basic technical information to the customers over the phone and via email. Part of a weekend on-call rotational schedule once deemed capable.

Responsibilities

• Communicating with customers by listening to and understanding their problem, then clearly explaining detailed technical information
• Asking customers targeted questions to quickly understand the root of the problem
• Diagnosing & troubleshooting technical issues in an expedient manner
• Tracking issues through to resolution, within agreed time limits
• Escalating unresolved issues to the appropriate next level / internal teams
• Providing prompt and accurate feedback to customers
• Referring to internal database or external resources to provide technical solutions
• Leading troubleshooting & brainstorming discussions
• Delivering workshops to both local and global teams - customer presentations to senior technical personnel and management
• Ensuring all issues are properly logged – following case management process
• Prioritizing and managing several open issues at one time
• Following up with customers to ensure their systems are fully functional after troubleshooting, and a solution has been provided
• Identifying areas of improvement whether in processes, procedures, or tools
• Documenting technical knowledge in the form of knowledge base articles and/or submitting documentation opportunities
• Creating and delivering product knowledge sharing sessions to the respective regional team
• Communicating with Sales Team to ensure timely updates for any critical issue
• Working with the Engineering team to assist with documentation
• Performing activities (reproducing the issue when required)

Qualifications

Knowledge and Skills

• Required

• Understanding of networks
• CCNA or equivalent knowledge
• 4G-5G
• AAA
• Any of the following certifications: CCNA, MCSE, Cloud, and/or RedHat
• Deep knowledge of supported Linux/Unix operating systems. Able to troubleshoot, analyze and configure the OS and its features and roles.
• Deep knowledge of product software and hardware. Can use scripts/tools to aid in troubleshooting. Knowledge of identified bugs in running firmware version.
• Advanced understanding and experience of networks, firewalls, protocols.
• Knowledge in tracing and troubleshooting high-level protocols and traffic
• Extensive understanding and experience of virtualization & cloud concepts, properties, and technology, as well as detailed skills in major industry standard technology specifics. Knowledge of models like SaaS, PaaS and IaaS.
• Good understanding of technology infrastructure, security concepts and platforms
• Strong understanding of networking (specifically IP related technologies)
• Good understanding of virtualization & cloud concepts
• Able to install, configure, and/or operate network equipment such as Cisco, Juniper, or other network hardware manufacturers
• Scripting and some programming
• Ability to configure and troubleshoot problems - logical thought process
• Good problem solving investigative and multi-tasking skills
• Ability to communicate with customers presenting technical information either verbally or in written format
• Focus to detail and can follow defined processes/procedures
• Technical acumen and able to identify when escalations are required
• Autonomy – increases technical knowledge by attending self-studies to bring value to the organization
• Organization and prioritization abilities
• Good computer skills in MS Office

• Desired
• Subject Matter Expertise in 1-3 areas relative to AppLogic Networks product
• Great collaborator
• Good CSAT and customer feedback

Work Experience, Education and Certifications

• Minimum of 3+ year experience in a technical role aligned to the same field with customer support experience KVM Experience
• Ideal candidate would have served as a developer in prior roles and have a deep understanding of modern, highly scalable architectures leveraging the latest technologies including NET/C#, Restful APIs, micro-services, cloud computing etc.
• Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification or a diploma from a technical institute
• Education may be substituted for proven work experience for 5+ years as a Technical Support Engineer in a similar field

Overview

As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and troubleshooting software and hardware problems and aiding with the product applications and/or use cases. Communicate with customers /partners by listening to and understanding the reported problem, and able to clearly explain basic technical information to the customers over the phone and via email. Part of a weekend on-call rotational schedule once deemed capable.

Responsibilities

• Communicating with customers by listening to and understanding their problem, then clearly explaining detailed technical information
• Asking customers targeted questions to quickly understand the root of the problem
• Diagnosing & troubleshooting technical issues in an expedient manner
• Tracking issues through to resolution, within agreed time limits
• Escalating unresolved issues to the appropriate next level / internal teams
• Providing prompt and accurate feedback to customers
• Referring to internal database or external resources to provide technical solutions
• Leading troubleshooting & brainstorming discussions
• Delivering workshops to both local and global teams - customer presentations to senior technical personnel and management
• Ensuring all issues are properly logged – following case management process
• Prioritizing and managing several open issues at one time
• Following up with customers to ensure their systems are fully functional after troubleshooting, and a solution has been provided
• Identifying areas of improvement whether in processes, procedures, or tools
• Documenting technical knowledge in the form of knowledge base articles and/or submitting documentation opportunities
• Creating and delivering product knowledge sharing sessions to the respective regional team
• Communicating with Sales Team to ensure timely updates for any critical issue
• Working with the Engineering team to assist with documentation
• Performing activities (reproducing the issue when required)

Qualifications

Knowledge and Skills

• Required

• Understanding of networks
• CCNA or equivalent knowledge
• 4G-5G
• AAA
• Any of the following certifications: CCNA, MCSE, Cloud, and/or RedHat
• Deep knowledge of supported Linux/Unix operating systems. Able to troubleshoot, analyze and configure the OS and its features and roles.
• Deep knowledge of product software and hardware. Can use scripts/tools to aid in troubleshooting. Knowledge of identified bugs in running firmware version.
• Advanced understanding and experience of networks, firewalls, protocols.
• Knowledge in tracing and troubleshooting high-level protocols and traffic
• Extensive understanding and experience of virtualization & cloud concepts, properties, and technology, as well as detailed skills in major industry standard technology specifics. Knowledge of models like SaaS, PaaS and IaaS.
• Good understanding of technology infrastructure, security concepts and platforms
• Strong understanding of networking (specifically IP related technologies)
• Good understanding of virtualization & cloud concepts
• Able to install, configure, and/or operate network equipment such as Cisco, Juniper, or other network hardware manufacturers
• Scripting and some programming
• Ability to configure and troubleshoot problems - logical thought process
• Good problem solving investigative and multi-tasking skills
• Ability to communicate with customers presenting technical information either verbally or in written format
• Focus to detail and can follow defined processes/procedures
• Technical acumen and able to identify when escalations are required
• Autonomy – increases technical knowledge by attending self-studies to bring value to the organization
• Organization and prioritization abilities
• Good computer skills in MS Office

• Desired
• Subject Matter Expertise in 1-3 areas relative to AppLogic Networks product
• Great collaborator
• Good CSAT and customer feedback

Work Experience, Education and Certifications

• Minimum of 3+ year experience in a technical role aligned to the same field with customer support experience KVM Experience
• Ideal candidate would have served as a developer in prior roles and have a deep understanding of modern, highly scalable architectures leveraging the latest technologies including NET/C#, Restful APIs, micro-services, cloud computing etc.
• Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification or a diploma from a technical institute
• Education may be substituted for proven work experience for 5+ years as a Technical Support Engineer in a similar field

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.