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HCLTech || Walk-in Drive For AR Callers || Sep 10th Ambattur Location
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HCLTech | Walk-in Drive for AR Callers | 10th Sep'25 - Ambattur Location
Experience: 1 to 4 Years
Shift: US Shift Timings
POC: Jefferson/ Sobiya/ Suriyapriya
JOB SUMMARY
This position is responsible for providing customer service support and collections via phone calls. Should have experience in RCM/DME for minimum of 1 year
Outbound calls to insurance companies, end customers and perform eligibility verification, obtain prior authorization, requesting missing or incomplete payer information, Update patient information and other calls to complete a transaction
Inbound calls handling would require working as part of a team, delivering a first class, professional customer service using a range of communication methods to ensure that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
KEY WORDS
Communication, Night shift, Multi-tasking, RCM, US Healthcare, Eligibility verification, Authorization, International inbound call center experience.
ESSENTIAL RESPONSIBILITIES :
- Assess and resolve inquiries, requests, and complaints, primarily over the telephone, ensuring customer inquiries are resolved at the first point of contact.
- Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries. Adhere to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.
- Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
- Achieve key and critical performance targets.
- Ensure efficiency measures are met in accordance with performance targets and process guidelines.
- Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
- Maintain effective work procedures according to client process workflows and HCL policy guidelines.
- Adhere to US healthcare compliance measures.
SKILLS AND COMPETENCIES
- Strong verbal and written communication skills
- Should possess neutral accent and good adoption to US culture.
- Ability to resolve customer queries in the first point of contact.
- Focus on delivering a positive customer experience
- Should be professional, courteous, friendly, and empathetic
- Should possess active listening skills
- Good data entry & typing skills
- Ability to multi task.
- Capable of handling fast-paced, innovative, and constantly changing environment
- Should be a team player.
- Ability to contribute to the process through improvement ideas.
FORMAL EDUCATION AND EXPERIENCE
- Graduation (any stream)
- 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
Role: Voice / Blended - Other
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
Analyst
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Job Title: Analyst
Experience:1-4 Years
NoticePeriod: Immediate to 15 days
Location: Thiruvallur,Tamilnadu
JD:
·Conducting transportation data analytics andcost research.
·Managing cost and benefit analysis forengineering projects.
·Overseeing transportation networks.
·Preparing monthly reports on operational andfinancial metrics.
·Developing metrics for transportation analysis.
·Conducting financial and variance analysis for expenses,services, and quality.
·Providing recommendations based on data analysesand research.
Director – Operations (AR Voice)
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JOB SUMMARY
We are seeking an experienced and dynamic individual to lead and oversee operations as Director of Operations (AR Voice) within our Healthcare RCM business. The ideal candidate will be responsible for strategic management, operational efficiency, client satisfaction, and contributing to the organization's growth and excellence.
JOB LOCATION: Ambattur, Chennai Key Responsibilities:Oversee and lead all aspects of Healthcare RCM operations, ensuring high-quality standards and operational excellence.
Drive strategic initiatives, including process optimization, client relationship management, and sustained margin growth.
Manage communication, escalation, risks, and issues while fostering continuous service improvements and meeting client SLAs.
Plan, monitor, and execute service management and organizational strategies to achieve both short- and long-term goals.
Provide leadership in budgeting, forecasting, P&L management, and business development activities.
Collaborate to establish policies and strategies that align with the company’s vision and promote cultural cohesion.
Strong communication, interpersonal and team management skills
Excellent delegation, negotiation and people management skills
15 to 20 years of experience in Operations, preferably the US Healthcare industry
Familiarity with Revenue Cycle Management (Provider) operations
Senior Solutions Architect
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Job Title: Senior Architect
No. of positions: 4
Location: Bangalore & Chennai, India Organisation Unit: Group IT Job Type: full time, work from Office Budget: 45LPA max Organisation Unit Purpose
The unit (aka Chapter) is responsible for building, implementing, and enforcing common structures and guidelines for enterprise architecture and solutions practices, standards, emerged patterns and technologies to enable world-class solutions delivery and build resilient, agile and secured architecture landscape aligned with business strategy.
Achieve a high level of performance and quality in delivering architecture solutions that provide exceptional business value to internal users and customers as well as ensuring common architectural standards across group. The chapter maintains all architectural blueprints and architects working in agile, platform, Infrastructure & data teams across Group IT.
Job Description:
The Senior Architect reports to the Head of Architecture but is also accountable to the Delivery Head & Lead in the
business/functional domain (aka Matrix Manager) that is being served. The individual is expected to possess deep
technical expertise, potential leadership qualities & be solution oriented.
1. Domain Competencies:
Develop and maintain architecture standards, guidelines, and best practices
Design and implement end-to-end solutions for requirements from product owners and business stakeholders
Developing and designing of requirements for web apps, mobile apps, microservices and its associated ecosystem in consultation with involved internal departments and subsidiaries.
Utilize best practices for app design, user interface, and overall architecture.
Ensuring that all designs are created according to internal development best practices and based on user journeys, wireframes & architectural patterns.
5+ years of experience designing applications (web & mobile), microservices & APIs.
5+ years of experience working with cloud native technologies such as containers, service mesh, Kubernetes/OpenShift and virtualization
3+ years of work experience in Cyber/Information Security.
Collaborate with the Information security team to ensure the confidentiality, integrity, and availability of bank’s data assets
2. Technical Competencies:
Strong all-round knowledge of software engineering, architecture & cyber security
Experience with building end-end design patterns & solutions by ensuring a balance of user experience, performance, resiliency, reliability & security
Experience integrating an application with surrounding eco-systems & technologies including but not limited to mobile apps, micro-services, containers/ cloud-native technologies, event-streams, APIs, message-brokers and the like
Deep understanding of architectural patterns like micro-services, APIs & app development (mobile and application)
Deep understanding of security concepts like Authentication, Authorization, Encryption, Logging/Monitoring, Application Security (OWASP Top10), Infrastructure Security, Cloud Security & Regulations
Good experience of enterprise architecture tools (Enterprise Architect), data modeling tools.
Experience working with cloud platforms such as OpenShift, Azure, AWS & OCI
3. Behavioural Competencies:
Delivery focused while ensuring the right balance of Customer Experience, Business Requirements, Performance, Reliability & Security
High energy, enthusiasm & passion
Excellent analytical & critical thinking skills.
Excellent stakeholder, time management & expectation management skills
Autonomous decision-making ability with minimal guidance
High learning potential
Ability to coach & mentor associate/junior architects.
Requirements
Core Objectives & Key Results (OKRs):
Business Delivery Enablement Dimension (How Am I Helping My Team/Tribe)
Deliver complete & self-sufficient solutions and/or design documents within agreed timelines.
Improve efficiency of the architecture design workflow or via automation
Contribute to building Reliable, Resilient & Secure Platforms
Chapter Enablement Dimension (How Am I Helping My Chapter)
Deliver education workshops to Chapter & Tribe members.
Conduct Peer Review Sessions
New solutions follow or define re-usable blueprints/reference architecture.
Personal Development Dimension (How Am I Helping Myself)
Invest time in improving personal and professional skills for self via completion of technical & soft skill programs, stretch assignments & coaching/mentoring.
Upskill self to ensure eventual mastery of Security Architecture
Certified ZOHO Books Trainer
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Conduct classroom and online training sessions on Zoho Books (Accounting, GST, Banking, Invoicing, Inventory).
Train learners on setup, configuration, and customization of Zoho Books for different business scenarios.
Explain compliance features (GST, TDS, Audit Trail, Filing, Reporting).
Create practical exercises, case studies, and real-world scenarios for practice.
Provide one-on-one guidance, doubt clearing, and feedback to learners.
Keep training material updated as per Zoho Books new releases & GST amendments.
Collaborate with academic teams to design certification prep and assessments.
Requirements
Certified Zoho Books Trainer / Professional certification (mandatory).
Strong understanding of Accounting, GST, TDS, and compliance.
Hands-on experience with Zoho Books modules (Banking, Invoicing, Inventory, Reports, Automation).
Excellent communication and presentation skills.
Ability to simplify complex concepts for beginners.
Proficiency in MS Office / Google Workspace for training content.
Benefits
Competitive per-session fee and exciting royalty per student.
Opportunity to mentor students, professionals, and entrepreneurs.
Growth opportunities into advanced Zoho ecosystem training.
Certificate of Appreciation & Trainer Recognition.
Requirements
Certified Zoho Books Trainer / Professional certification (mandatory). Strong understanding of Accounting, GST, TDS, and compliance. Hands-on experience with Zoho Books modules (Banking, Invoicing, Inventory, Reports, Automation). Excellent communication and presentation skills. Ability to simplify complex concepts for beginners. Proficiency in MS Office / Google Workspace for training content.
Procurement Manager
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Who are we?
Equinix is the world’s digital infrastructure company®, operatingover 260 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Job Summary
Equinix is seeking a Procurement Manager for major capital equipment categories to execute supply chain and contract strategies and manage purchase orders across India. This role requires expertise in the local market and proactive communication with suppliers and internal stakeholders to ensure successful project execution.
Responsibilities
Business Partnering: Collaborate with business teams, resolve stakeholder issues, and educate on procurement processes. Build strong relationships and recommend process enhancements. Ensure all procurement activities adhere to corporate policies, ethical standards, and relevant regulatory and compliance requirements.
Resource Management: Provide updates on supplier performance, address resource/budgetary issues, and develop complex business cases
Negotiations: Partner with business leaders to execute purchases that achieve cost savings and improve vendor performance. Monitor supply agreements and engage suppliers to secure favorable outcomes
Procurement Strategy: Implement global procurement strategies, develop vendor management plans, and establish procurement goals. Maintain industry knowledge and ensure stakeholder alignment. Collaborate with stakeholders to accurately define procurement requirements and align sourcing strategies with business objectives and project timelines.
Cost Savings: Identify and drive cost-saving opportunities, develop proposals, and maintain cost forecasts for the region. Drive continuous cost reduction and value creation through strategic negotiation, process optimization, and leveraging market intelligence.
Supplier Management: Lead supplier management processes, ensure compliance with contract terms, mitigate supplier risks, and conduct inventory analysis
Contract Management: Oversee contract documentation, partner with Legal the contract lifecycle, negotiate contract details, and manage order requirements
Conduct in-depth market analysis, supplier capability assessments, and competitive landscape reviews for formulating sourcing strategies.
Lead the entire Request for Proposal (RFP), Request for Quote (RFQ), and competitive bidding processes, from creation to final award.
Qualifications
Bachelor’s degree in an engineering field, cost consultant or equivalent experience
5+ years in procurement, supply chain or category management
Extensive knowledge of India market and local regulations. Knowledge of procurement across Asia Pacific countries would be an advantage.
Proficient in end-to-end procurement & contract processes.
Strong communication, negotiation, and influencing skills
Goal-oriented, proactive, and adaptable to change
Preferred Qualifications
Experience with Data Center, critical infrastructure and/or large-scale industrial engineering projects
Knowledge of commodity management, contract management and quality management
Familiarity with Mechanical equipment or Switchgear, Transformer, Substation. Detail-oriented with a focus on continuous improvement
Proficient in Microsoft Office, Power BI, Coupa, Anaplan, and Smartsheet
Core Skills:
Exceptional negotiation and vendor management skills with a proven track record of securing favourable terms and building sustainable relationships.
Highly analytical with strong financial acumen and the ability to use data to drive decisions and develop comprehensive business cases.
Excellent communication, presentation, and interpersonal skills, with the ability to influence cross-functional teams and executive leadership.
Strong project management skills, with the ability to manage multiple priorities simultaneously in a fast-paced, high-growth environment.
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Senior Solutions Architect
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Job Title: Senior Architect
No. of positions: 4
Location: Bangalore & Chennai, India Organisation Unit: Group IT Job Type: full time, work from Office Budget: 45LPA max Organisation Unit Purpose
The unit (aka Chapter) is responsible for building, implementing, and enforcing common structures and guidelines for enterprise architecture and solutions practices, standards, emerged patterns and technologies to enable world-class solutions delivery and build resilient, agile and secured architecture landscape aligned with business strategy.
Achieve a high level of performance and quality in delivering architecture solutions that provide exceptional business value to internal users and customers as well as ensuring common architectural standards across group. The chapter maintains all architectural blueprints and architects working in agile, platform, Infrastructure & data teams across Group IT.
Job Description:
The Senior Architect reports to the Head of Architecture but is also accountable to the Delivery Head & Lead in the
business/functional domain (aka Matrix Manager) that is being served. The individual is expected to possess deep
technical expertise, potential leadership qualities & be solution oriented.
1. Domain Competencies:
Develop and maintain architecture standards, guidelines, and best practices
Design and implement end-to-end solutions for requirements from product owners and business stakeholders
Developing and designing of requirements for web apps, mobile apps, microservices and its associated ecosystem in consultation with involved internal departments and subsidiaries.
Utilize best practices for app design, user interface, and overall architecture.
Ensuring that all designs are created according to internal development best practices and based on user journeys, wireframes & architectural patterns.
5+ years of experience designing applications (web & mobile), microservices & APIs.
5+ years of experience working with cloud native technologies such as containers, service mesh, Kubernetes/OpenShift and virtualization
3+ years of work experience in Cyber/Information Security.
Collaborate with the Information security team to ensure the confidentiality, integrity, and availability of bank’s data assets
2. Technical Competencies:
Strong all-round knowledge of software engineering, architecture & cyber security
Experience with building end-end design patterns & solutions by ensuring a balance of user experience, performance, resiliency, reliability & security
Experience integrating an application with surrounding eco-systems & technologies including but not limited to mobile apps, micro-services, containers/ cloud-native technologies, event-streams, APIs, message-brokers and the like
Deep understanding of architectural patterns like micro-services, APIs & app development (mobile and application)
Deep understanding of security concepts like Authentication, Authorization, Encryption, Logging/Monitoring, Application Security (OWASP Top10), Infrastructure Security, Cloud Security & Regulations
Good experience of enterprise architecture tools (Enterprise Architect), data modeling tools.
Experience working with cloud platforms such as OpenShift, Azure, AWS & OCI
3. Behavioural Competencies:
Delivery focused while ensuring the right balance of Customer Experience, Business Requirements, Performance, Reliability & Security
High energy, enthusiasm & passion
Excellent analytical & critical thinking skills.
Excellent stakeholder, time management & expectation management skills
Autonomous decision-making ability with minimal guidance
High learning potential
Ability to coach & mentor associate/junior architects.
Requirements
Core Objectives & Key Results (OKRs):
Business Delivery Enablement Dimension (How Am I Helping My Team/Tribe)
Deliver complete & self-sufficient solutions and/or design documents within agreed timelines.
Improve efficiency of the architecture design workflow or via automation
Contribute to building Reliable, Resilient & Secure Platforms
Chapter Enablement Dimension (How Am I Helping My Chapter)
Deliver education workshops to Chapter & Tribe members.
Conduct Peer Review Sessions
New solutions follow or define re-usable blueprints/reference architecture.
Personal Development Dimension (How Am I Helping Myself)
Invest time in improving personal and professional skills for self via completion of technical & soft skill programs, stretch assignments & coaching/mentoring.
Upskill self to ensure eventual mastery of Security Architecture
Requirements
Solutions Architect
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Certified ZOHO Books Trainer
Posted today
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Job Description
Conduct classroom and online training sessions on Zoho Books (Accounting, GST, Banking, Invoicing, Inventory).
Train learners on setup, configuration, and customization of Zoho Books for different business scenarios.
Explain compliance features (GST, TDS, Audit Trail, Filing, Reporting).
Create practical exercises, case studies, and real-world scenarios for practice.
Provide one-on-one guidance, doubt clearing, and feedback to learners.
Keep training material updated as per Zoho Books new releases & GST amendments.
Collaborate with academic teams to design certification prep and assessments.
Requirements
Certified Zoho Books Trainer / Professional certification (mandatory).
Strong understanding of Accounting, GST, TDS, and compliance.
Hands-on experience with Zoho Books modules (Banking, Invoicing, Inventory, Reports, Automation).
Excellent communication and presentation skills.
Ability to simplify complex concepts for beginners.
Proficiency in MS Office / Google Workspace for training content.
Benefits
Competitive per-session fee and exciting royalty per student.
Opportunity to mentor students, professionals, and entrepreneurs.
Growth opportunities into advanced Zoho ecosystem training.
Certificate of Appreciation & Trainer Recognition.
Senior Security Architect
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Job Description
Organisation Unit Purpose
The unit (aka Chapter) is responsible for building, implementing, and enforcing common structures and guidelines for enterprise architecture and solutions practices, standards, emerged patterns, and technologies to enable world-class solutions delivery and build resilient, agile, and secured architecture landscape aligned with the business strategy.
Achieve a high level of performance and quality in delivering architecture solutions that provide exceptional business value to internal users and customers as well as ensuring common architectural standards across the Group. The chapter maintains all architectural blueprints and architects working in agile, platform, Infrastructure & data teams across Group IT
The Senior Security Architect (SSEA) reports to the Head of Architecture but is also accountable to the Delivery Head & Lead in the business/functional domain (aka Matrix Manager) that is being served. The SSEA is expected to possess deep technical expertise, potential leadership qualities & be solution oriented.
The below competencies are specific and targeted towards Customer Facing Mobile Apps and its associated eco-system, processes, and integrated components.
1. Domain Competencies
At least 3-5 years of technology experience & working knowledge of Banking Mobile Apps, their unique security features & API integration
3-5 years’ experience in securing IOS & Android Mobile Apps and its associated ecosystem. Must understand the nitty-gritties of IOS & Android native controls as well as Third Party components that have the potential to make the mobile app more secure.
Extensive knowledge and experience with designing and proposing solutions that combat Digital Fraud that typically takes place via Banking Mobile Apps
Deep knowledge of how to implement key controls for Mobile Apps especially on Native Apps and APIs (both Ingress & Egress)
Deep knowledge and/or Experience with Threat Modeling Banking Mobile Apps & it’s integrated ecosystem.
Deep knowledge and/or experience with prescribing balanced Security Requirements for Banking Mobile Apps & it’s integrated ecosystem.
Deep understanding of global and regional regulatory requirements related to banking and financial services (e.g., PCI-DSS).
Experience in implementing security solutions to ensure that Banking Mobile Apps comply with regulatory requirements and/or have minimal risks prior product releases.
Knowledge of API Security Standards implementation for secure interoperability between different banking systems
Deep knowledge and experience with designing & proposing People, Process & Technology controls to ensure secure build, deployment and distribution (to App Stores) of Banking Mobile Apps.
Ability to assess and integrate third-party technology solutions into Banking Mobile Apps from a security perspective.
Understanding of Retail Banking Mobile App offerings, products, and processes
Familiarity with emerging banking technologies and trends (e.g., blockchain, digital currencies, e-checks, ML)
Knowledge & experience integrating industry best practice Fraud Management solutions for Banking Mobile Apps.
2. Technical Competencies
Deep understanding of conducting Data Classification & Asset Valuation activities
Knowledge of conducting Threat Modeling using frameworks of choice
Deep understanding of Application Security (OWASP Top 10 or similar), API Security & Mobile Security (Mobile OWASP Top 10)
Deep understanding of Infrastructure Security including but not limited to Containers, Virtual Machines, Operating Systems, Databases, and Interfaces such as payment switches, APIs, event-streaming systems, file transfer systems.
Experience with end-end to security requirements and solutioning via collaboration with peer architects, tech leads and associated stakeholders.
Experience in Development of standards, patterns, and best practices for reuse. Promotion of design adherence to bank policies, standards, architectural principles, and guidelines
Must be able to create security solution-oriented presentations for Senior Technical and/or Business Leaders
Must be able to tailor language and communication based on the audience
3. Behavioural Competencies:
Delivery focused while ensuring the right balance of Customer Experience, Business Requirements, Performance, Reliability & Security
High energy, enthusiasm & passion
Excellent analytical & critical thinking skills.
Excellent stakeholder, time management & expectation management skills
Autonomous decision-making ability with minimal guidance
High learning potential
Ability to coach & mentor associate/junior architects.
Requirements
Core Objectives & Key Results (OKRs):
Conduct Data Classification, Asset Valuation, Threat Modelling, Security Requirements & Patterns within realistically agreed timelines
Influence squads/teams to implement secure design to ensure risk reduction of the product before release & in the long run.
Deliver secure solutions within realistically agreed timelines.
Optimize Shift-Left processes within the team.
Ensure seamless governance within realistically agreed timelines.
Run education, socialisation, and awareness workshops with squad/tribe members and/or peers.
Do specialized technical or soft skill learning courses and/or achieve certifications.
Excel at Collaboration, Ownership, Drive & Enterprising (CODE) values
Coach & mentor associate architects to improve the quality of the team and the product.
Introduce & implement innovative ways of working to deliver value within squads.
Engage in Stretch Assignments/Goldilocks Tasks to contribute value to the organization
Programme Management Office (PMO) Lead
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Description
:Plans, monitors and manages internal projects from initiation through completion. Leads or coordinates project planning, resourcing, staffing, supply and subcontract management, progress reporting, troubleshooting and people management. Coordinate cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget. Ensures project results meet requirements regarding technical quality, reliability, schedule and cost. Monitors performance and recommends schedule changes, cost adjustments or resource additions. Broad expertise and/or unique knowledge, uses skills to contribute to developing advanced concepts, techniques and standards. Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Acts independently to determine methods and procedures on new or special assignments. Typically requires a degree and a minimum of 12 years of experience.