6,904 Amazon jobs in India

Amazon’s Selection Monitoring team is responsible for making the biggest catalog on the planet even bigger. Our systems process billions of products to algorithmically find products not already sold on Amazon and programmatically add them to the Amazon catalog. We apply parallel processing, machine learning and deep learning algorithms to evaluate products and brands in order to identify and prioritize products and brands to be added to Amazon’s catalog. The datasets produced by our team are used by teams across Amazon to improve: product information, search and discoverability, pricing, and delivery experience. Our work involves building state-of-the-art Information Retrieval (IR) systems to mine the web and automatically create structured entities from un-structure/semi-structured data. We constantly stretch the boundaries of large scale distributed systems, Elastic Computing, Big Data, and SOA technologies to tackle challenges at Amazon’s global scale.

Come join us in our journey to make everything – and yes, we do mean *everything* – that anyone wants to buy, available on Amazon!

We are looking for SDEs with strong technical knowledge, established background in engineering large scale software systems, and passion for solving challenging problems. The role demands a high-performing and flexible candidate who can take responsibility for success of the system and drive solutions from design to coding, testing, and deployment, to achieve results in a fast paced environment.

Key job responsibilities
Key job responsibilities
- Work with Sr.SDEs and Principal Engineers to drive the technical and architectural vision of SM systems responsible for generation of structured domain entities from structured/semi-structured data.
- Develop systems and extensible frameworks for complete lifecycle management of domain entities and inter-entity relationships.
- Build scalable platform capabilities for data processing, meta data generation, guardrails and anomaly detection .
- Solve complex problems in automated identity generation, web-to-Amazon namespace translation, and classification of products.
- Design and develop solutions for efficient storage and vending/search of products and related information.
- Utilize serverless and big data technologies to develop efficient algorithms that operate of large datasets.
- Lead and mentor junior engineers, and drive best practices around design, coding, testability, and security.

BASIC QUALIFICATIONS

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- Bachelor's Degree in Computer Science, advanced degrees preferred.
- Experience building complex software systems that have been successfully delivered to customer.
- Deep technical expertise and hands-on architectural understanding of distributed and service-oriented architectures.
- Has delivered large-scale enterprise software systems or large scale online services.
- Solid programming skills in OO languages (Java/Scala/C++/Python etc) and a deep understanding of object oriented design.
- Advanced knowledge of data structures and at ease in optimizing algorithms.

PREFERRED QUALIFICATIONS

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- 4+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Master's degree in computer science or equivalent
- A deep understanding of software development life cycle and a good track record of shipping software on time
- Experience in data mining, machine learning algorithms, rules engines, and workflow systems.
- Deep understanding of SOA with proven ability in building highly scalable and fault tolerant systems using Cloud computing technologies.
- Deep understanding of Map Reduce paradigm with experience in building solutions using Big Data technologies like Spark, Hive etc .
- Experience in developing efficient algorithms that operate on large datasets.
- Exposure to AWS technologies is a big plus.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

NA

Experience

**3 - 5 years**

Offered Salary

Notice Period

**Not Disclosed**

**Amazon Cloud**

**Responsibilities**
- Communicate effectively with customers, including expectations for callbacks and follow-up on their issues.
- Handle technical issues of different complexity and help other members of the team.
- Collaborate with other support teams, Engineering and other internal departments to help resolve critical issues.
- Cross train on multiple technologies to effectively build and support product/technology portfolio.
- Troubleshoot, diagnose & resolve customer issues independently, making use of the resources available to you.
- Keep all the ongoing cases documented and up to date in the case management system.
- Promote and maintain a high quality, professional, service orientated Cervello image amongst internal and external customers.
- Maintain and continually upgrade technical understanding of products and technologies.
- Build and maintain solid working relationships with the members of the team.

**Required Skills and Experience**
**General**:

- Strong IT background, with at least 3 years of working experience o Degree in Computer Science or equivalent experience.
- Demonstrated ability to multi-task o Excellent English communication skills o A desire to be a part of growing company.
- Willingness to learn and work on new technologies.
- Should be a quick and self-learner.

**Technical**:

- Design and architecting of solutions for data center systems hardware and software, and related IT systems.
- Understanding of Managed Services operations for multiple environments, leveraging support teams spread across geographic locations.
- Experience in automating Infrastructure and Application deployments.
- Experience working in an Agile, fast paced, DevOps environment o Experience in CI and CD tools to automate testing and deployment (CI/CD tools such as Jenkins, AWS Code Pipeline).
- Experience with Python, Ruby, Java or PHP
- Experience working in a Containerized environment (Docker/Cluster)
- Experience automating and orchestrating workloads across multiple public cloud providers (Preferred: AWS)
- Automation experience with at least one configuration management system such as Terraform, Chef, Puppet, Ansible, AWS Cloud Formation, Salt
- Experience with Testing Infrastructure As Code such as Test-Kitchen, Kitchen-Terraform o Proficient with Git and Git Workflows
- Advanced knowledge of various AWS services such as VPC, EC2, ELB, RDS, Redshift, Dynamo DB,Route53, S3, EMR & IAM
- Infrastructure automation through scripting (E.g. shell, Python, Java, JSON).
- Hands on experiences in Cloud Formation and Lambda o AWS Associate Level Certification required (AWS Professional Level Certification a plus)
- A team player capable of high performance and flexibility in a dynamic working environment
- Written and oral communication skills - ability to communicate technical concepts and support assertions with data
- Organizational skills - ability to coordinate and prioritize many issues simultaneously in a very fast pace environment
- Analytical/Problem solving ability - ability to quickly evaluate an issue, resolve it or implement a Take ownership and act with high Sense of Urgency - this job requires the individual to work like an entrepreneur, self-motivated and self-starter.

Description
Are you interested in building next generation experiences that will re-define international trade at Amazon? Do you want to improve how shoppers around the world discover and purchase global merchandise? Amazon Exports and Expansion is building new experiences responsible for customers globally. Our mission is to provide a one-stop shopping experience to international customers that includes:
- Build solutions that reach millions of new customers and sellers all over the world, providing them with a localized experience
- Drive innovation in customer experience technology
- Work closely with the business to define the expansion strategy and figure out innovative solutions to help this thriving business continue to its growth
Key job responsibilities
- Translate complex functional and technical requirements into detailed architecture and design.
- Responsible for portions of the systems architecture, scalability, reliability, and performance. Build new software services and tools from scratch and improve existing systems
- Create simple solutions for complex business and operational problems. Build robust solutions that operate at Amazon scale
- Design systems, take mission critical decisions on how we design production systems, what technology to use and how to solve problems
- Lead software developers in design, implementation and operations
- Be very hands-on, participate in designs, reviews and develop code
- Real-time operational support of the team's functional areas
- Must be able to work with minimal technical supervision and supplemental engineering support, while responding efficiently to multiple program priorities
- Work with senior technical leaders to review and improve your designs and solutions
- Works well in a team environment and be able to effectively drive cross-team solutions that have complex dependencies and requirements
A day in the life
High-level designs, cross-team alignment, long-term architectural roadmap and technical strategy, understanding the business domain and proposing solutions to address customer and business problems, helping scope and analyze product requirements, mentorship, reviewing CRs, writing high-quality code to be an example for the team.
About the team
International Expansions team launches Amazon in new non-footprint countries.
This role is for a new team in International Expansions organization.
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 3+ years of Video Games Industry (supporting title Development, Release, or Live Ops) experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Are you interested in building next generation experiences that will re-define international trade at Amazon? Do you want to improve how shoppers around the world discover and purchase global merchandise? Amazon Exports and Expansion is building new experiences responsible for customers globally. Our mission is to provide a one-stop shopping experience to international customers that includes:
• Build solutions that reach millions of new customers and sellers all over the world, providing them with a localized experience
• Drive innovation in customer experience technology
• Work closely with the business to define the expansion strategy and figure out innovative solutions to help this thriving business continue to its growth

Key job responsibilities
- Translate complex functional and technical requirements into detailed architecture and design.
- Responsible for portions of the systems architecture, scalability, reliability, and performance. Build new software services and tools from scratch and improve existing systems
- Create simple solutions for complex business and operational problems. Build robust solutions that operate at Amazon scale
- Design systems, take mission critical decisions on how we design production systems, what technology to use and how to solve problems
- Lead software developers in design, implementation and operations
- Be very hands-on, participate in designs, reviews and develop code
- Real-time operational support of the team’s functional areas
- Must be able to work with minimal technical supervision and supplemental engineering support, while responding efficiently to multiple program priorities
- Work with senior technical leaders to review and improve your designs and solutions
- Works well in a team environment and be able to effectively drive cross-team solutions that have complex dependencies and requirements

A day in the life
High-level designs, cross-team alignment, long-term architectural roadmap and technical strategy, understanding the business domain and proposing solutions to address customer and business problems, helping scope and analyze product requirements, mentorship, reviewing CRs, writing high-quality code to be an example for the team.

About the team
International Expansions team launches Amazon in new non-footprint countries.

This role is for a new team in International Expansions organization.

BASIC QUALIFICATIONS

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 3+ years of Video Games Industry (supporting title Development, Release, or Live Ops) experience
- Experience programming with at least one software programming language

PREFERRED QUALIFICATIONS

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Description
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
Industry analysts have said, "Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers." and "Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community."
We are seeking Systems Engineers who are experts in SIP/VoIP to join our Hyderabad team to help us support and expand the Amazon Connect telecom infrastructure. Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way - and it is unique in the industry. We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles large amount of phone calls, among the largest in contact center platforms globally.
The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.
The ideal candidate will have deep experience working with, preferably in a large scale, distributed environment. You understand technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 2+ years of network and operating system support experience
- Bachelor's degree in computer science or equivalent, or 2+ years of technical support experience
- 2+ years of Telephony related experience, ie SIP, RTP, Voip, Open source voice services
Preferred Qualifications
- Experience troubleshooting telephony systems
- Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER
- Operational experience in a 24/7 production environment
- Experience working as part of a global team
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
Industry analysts have said, "Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers." and "Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community."
We are seeking Systems Engineers who are experts in SIP/VoIP to join our Hyderabad team to help us support and expand the Amazon Connect telecom infrastructure. Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way - and it is unique in the industry. We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles large amount of phone calls, among the largest in contact center platforms globally.
The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.
The ideal candidate will have deep experience working with, preferably in a large scale, distributed environment. You understand technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 2+ years of network and operating system support experience
- Bachelor's degree in computer science or equivalent, or 2+ years of technical support experience
- 2+ years of Telephony related experience, ie SIP, RTP, Voip, Open source voice services
Preferred Qualifications
- Experience troubleshooting telephony systems
- Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER
- Operational experience in a 24/7 production environment
- Experience working as part of a global team
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
Industry analysts have said, "Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers." and "Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community."
We are seeking Systems Engineers who are experts in SIP/VoIP to join our Hyderabad team to help us support and expand the Amazon Connect telecom infrastructure. Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way - and it is unique in the industry. We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles large amount of phone calls, among the largest in contact center platforms globally.
The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.
The ideal candidate will have deep experience working with, preferably in a large scale, distributed environment. You understand technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 3+ years of network and operating system support experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
- 3+ years of Telephony related experience, ie SIP, RTP, Voip, Open source voice services
Preferred Qualifications
- Experience troubleshooting telephony systems in a carrier environment.
- Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER
- Operational experience in a 24/7 production environment
- Experience working as part of a global team
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
Industry analysts have said, "Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers." and "Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community."
We are seeking a Senior Systems Engineer who is an expert in SIP/VoIP to help us lead our Hyderabad team to help us support and expand the Amazon Connect telecom infrastructure. Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way - and it is unique in the industry. We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles large amount of phone calls, among the largest in contact center platforms globally.
The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.
The ideal candidate will have deep experience working with, preferably in a large scale, distributed environment. You understand technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 3+ years of network and operating system support experience
- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
- 3+ years of Telephony related experience, ie SIP, RTP, Voip, Open source voice services
- Experience as a senior technical leader
Preferred Qualifications
- Experience troubleshooting telephony systems in a carrier environment.
- Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER
- Operational experience in a 24/7 production environment
- Experience working as part of a global team
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Amazon Ads is seeking an Business Development Manager to join our rapidly-growing Video Ads Sales team. Amazon is committed to delivering best in class products, devices and services in the video ads space and this role will help connect brands with our newest ad solutions to delight customers and deliver results. This is an exciting time to join a new team in a role with broad scope and the potential to make real impact. This role will be focused on driving the video business and helping our customers meet their brand building objectives. This role will not only help develop net-new business to Amazon they will also be helping shift the mindset of performance driven partnerships to realize the full potential of Amazon by unlocking Amazon awareness focus ad productions where we capture the attention of our audiences for extended periods of time (Amazon MX Player, Fire TV, DSP Video).
The ideal candidate will have a proven track record of building partnerships and working in a complex, cross functional environment. He/she must also possess strong communications skills and the ability to build and convey compelling value propositions to internal and external stakeholders. He/she will have a keen sense of ownership, drive, and a strong desire to win!
Location: Mumbai
Key job responsibilities
* Generates video advertising revenue by establishing credible relationships with advertiser decision makers and agencies and constructing and delivering compelling pitches.
* Generates a pipeline and influences buying decisions to drive revenue from new advertisers.
* Maps