2,499 Change Manager jobs in India

Organizational Change Manager

Hyderabad, Andhra Pradesh ₹900000 - ₹1200000 Y Roche

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Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Organizational Change Manager

Roche India – Roche Services & Solutions

Hyderabad

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That's what makes us Roche.

Mission

Roche Services & Solutions (RSS) aims at "transforming the way Roche operates.'' As a global organization of more than 2,800 employees, we enable Roche to operate in a competitive and ever-changing business environment. We provide our partners with end-to-end business services and solutions, enabling them to focus on patient-centric activities. Embracing a OneRoche mindset, we leverage our global network to remain customer-centric 24/7 and co-create solutions together.

As a member of the Enterprise Capabilities business line, you will report into the OCM 1 Chapter Lead and have many opportunities to contribute to the business development while providing project and transformation services and solutions to partners across Roche.

You will partner closely with (potentially multiple) mid- to large-scale projects and stakeholders to successfully deliver your project. You will tap into and further develop a wide range of skills and capabilities in our team, while connecting with colleagues and shaping the future of our organization.

Your Opportunity

For this position and its main assignment, the ideal candidate will demonstrate skills and experience across project, transformation and organizational change management, with a particular focus on delivery in the training stream of the project:

  • Aligning vision, values and culture through targeted efforts with project team, sponsor, leaders, and other stakeholders
  • Creating a holistic training delivery & project adoption strategy based on impact & risk assessments and with clear success criteria, metrics and KPIs
  • Training material/content: creation of comprehensive training materials, including manuals, e-learning content, videos, and presentations; utilization of visual design principles to develop engaging and effective visual aids that enhance learning and retention; planning, coordination, and collaboration with subject matter experts to ensure the accuracy and relevance of training content; review and updating training materials in alignment with best practices for continual improvement; training documents and materials optimized for use with Language Model Machines (LLMs) to enhance automated learning applications
  • Training delivery: training sessions delivered to various audiences, ensuring clarity and engagement; training needs assessments to identify skills gaps and develop targeted training programs to address them
  • Continual improvement: implementation of assessment tools to measure training effectiveness and gather feedback for continual improvement; utilization of various technologies and platforms to create and deliver training, including Learning Management Systems (LMS)
  • Tracking and reporting progress and risks to the successful implementation of your strategy
  • Applied knowledge in Project & Organizational Change Management: familiar / experienced with project management and organizational change management methods, able to manage multiple projects simultaneously, ensuring timely completion and alignment with objectives

Who you are

Your mindset sets you apart from the competition You can demonstrate that you are:

  • You hold a bachelor's degree in social/behavioral sciences such as human resources, business management, education, psychology, organizational design, anthropology, sociology, behavioral economics, neuroscience, adult learning, marketing, or communications with 4 to 8 years of experience
  • Proactive and able to work across levels: from strategic to hands-on
  • A team player: able to generate enthusiasm and drive commitment; to work with virtual teams across the organization, located in different time zones and with differing cultures, keeping others informed and are sensitive to others' needs
  • Well-organized: can juggle multiple tasks at once while keeping an eye on the big picture and documenting progress
  • A strong communicator: able to explain complex concepts easily and clearly verbally and in writing; able to demonstrate active listening
  • Someone who embraces a growth mindset, entrepreneurship, customer centricity, systems & design thinking
  • Fluent in English (written and spoken), additional languages are a plus or may be required depending on location and projects

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

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Organizational Change Management Manager-

Bengaluru, Karnataka ₹1200000 - ₹3600000 Y EY

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Job Description

At EY, were all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

We are seeking a highly motivated and experienced Organizational Change Management Specialist to lead and support change initiatives across the organization. The ideal candidate will have 5+ years of experience in change management, strong communication skills, and the ability to develop and implement change management strategies. You will be responsible for conducting change and stakeholder assessments, collaborating with communications and learning specialists to develop an end-to-end change management approach and monitor the progress of change initiatives to ensure successful transitions.

Your key responsibilities

  • Create and execute plans that apply change management principles to manage the human aspects of Mercury changes, including but not limited to New Mercury Solutions, Functional Releases, and Technical System Upgrades.
  • Work closely with the Mercury functional and technical teams to identify and assess changes that may impact Mercury users and develop appropriate mitigation plans.
  • Identify and engage with key stakeholders at all levels of the organization to ensure their buy-in and support.
  • Collaborate with Communications and Learning Specialists to incorporate their approaches into the overall change management plan.
  • Track the progress of change initiatives, measure their effectiveness, and make adjustments as needed.
  • Provide regular updates to senior management on the progress of change initiatives and gather feedback to identify areas for improvement.
  • Identify and address potential resistance to change, develop strategies to overcome obstacles, and ensure smooth transitions. Escalate issues to MST User adoption leadership as needed.
  • Provide guidance and support to employees and managers throughout the change process.
  • Monitor the change management scope of work and initiatives to ensure activities are occurring as planned, including scope, budget, and schedule.
  • Work with MST leadership to drive progress on key process improvement and change management initiatives.
  • Ensure alignment with organizational and business strategic objectives.

Skills and attributes for success

  • The ability to influence and motivate stakeholders, as well as communicate effectively with diverse audiences.
  • The ability to lead and manage complex and potentially difficult conversations with key stakeholders from the Mercury Program and other Global Functions.
  • A solid executive presence with the ability to communicate persuasively, clearly, and confidently to various stakeholder groups, including C-suite-level audiences and production country change management teams.
  • The ability to assess the impact of change, identify potential risks, and develop effective solutions.
  • Knowledge of various change management frameworks and best practices.
  • A relevant background in understanding organizational behaviour and human dynamics.
  • Strong project management skills, including the ability to manage multiple tasks, prioritize effectively, and collaborate with others.
  • Excellent written and verbal communication skills, including facilitation, strong listening, and interpretation skills.
  • Proficient in PowerPoint, with experience in developing executive-level presentations.

Ideally, you'll also

  • Inclusive and globally aware mindset
  • Flexible and adaptable; able to work effectively at all levels in an organization and in ambiguous situations
  • Ability and flexibility to work in a virtual environment across multiple time zones
  • Some minimal travel may be required
  • Ideal candidate has prior experience supporting developmental change management (documentation, training, knowledge) for SAP systems

What we look for

To excel in this role, we are looking for an experienced change manager who strives to exceed client needs, keeps in touch with the newest change management models and utilizes evidence-based and systematic approach solutions to managing changes. You are a role model who is creative, sets the tone for quality and delivers continuous improvement. Ultimately, you are a professional who demonstrates resilience and is energized by working in a global environment, proactively seeking different opinions, valuing and leveraging diverse perspectives.

What we offer you

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.

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Organizational Change Management - Manager

Kochi, Kerala EY

Posted today

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Job Description

The opportunity

We are looking for Managers with expertise in Change Management to join the WFA team. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in growth of the WFA team.

Your key responsibilities

  • Establish change management expertise within the practice, grow and lead a team of change and learning design specialists
  • Enable delivery and execution of change management strategy for global large transformation programs in partnership with global EY offices.
  • Provide advice and guidance as a subject matter expert and work effectively as part of a large distributed program team.
  • Ensure high quality deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts
  • Manage engagement risk, project economics, manage escalations and ensure effective planning and budgeting
  • Lead development of thought leadership, collateral, tools, techniques, methodologies to enhance change management and broader capability offering within the practice
  • Support leadership in developing the practice through collaboration with EY global offices and demand generation for change management projects
  • Perform the role of a counsellor and coach, define and set goals, conduct performance reviews and ensure ongoing learning and development of the team
  • Collaborate with subject matter experts across the HR service areas (learning and development, staffing, talent management, diversity, compliance) to provide insights on overall strategic and operational performance
  • Skills and attributes for success

  • High integrity and commitment to work in a new and challenging environment
  • Ability to manage ambiguity and be proactive
  • Strong communication and presentation skills
  • Cross cultural awareness and sensitivity
  • High energy levels, agility and adaptability
  • Open to travel for client projects that are approved as per EY and country specific travel advisory guidelines
  • To qualify for the role, you must have

  • Postgraduate degree or equivalent with a specialization in Human Resources (India or abroad)
  • 12 -16 years of relevant experience
  • Experience leading change management efforts on global client projects
  • A track record of designing and implementing medium - large scale change programs including HR Transformation, Human-Centered Design, Digital Strategy, and ERP Transformation
  • Experience in advising and guiding clients on complex transformation programs with key domain expertise in business readiness, business adoption, change strategy, visioning, execution, stakeholder management, benefits management, and communication
  • Experience in managing delivery team of at least 5+ individuals, providing advice and guidance on career development, L&D, and performance management
  • Experience in learning design and content development using techniques of instructional design and application of it to enable a change program
  • Experience in selling and delivering work that spans across the full project lifecycle
  • Ideally, you’ll also have

  • APMG, PROSCI® or equivalent certification
  • Experience in creating project budget and resource estimates for several domains within HR and technology transformations
  • Experience facilitating solution workshops and design sessions across multiple industry verticals and geographies
  • Experience in identifying and deploying leading edge communication and stakeholder engagement tools and techniques
  • Experience in leading and supporting a network of Change practitioners to work in a cross functional and client-facing environment
  • Expertise in recommending and leveraging new age/digital solutions to enable change such as automation, gamification, advanced analytics/visualization, day-in-life-of workshops
  • Experience in identifying and leveraging data-driven change management techniques to drive the transformation
  • Knowledge of one or more HCM cloud – Oracle, SAP, and other out-of-box HR technologies
  • Working knowledge of Project management
  • What we look for

  • Technical experts with commercial acumen, relevant experience and a high degree of enthusiasm to adapt and learn in a fast-moving environment
  • Knowledge and experience of working in a cross-cultural setup
  • What working at EY offers

    At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

    You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
  • EY | Building a better working world 

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    People Consulting- Organizational Change Management - Manager

    Coimbatore, Tamil Nadu EY

    Posted today

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    Job Description

    The opportunity

    We are looking for Managers with expertise in Change Management to join the WFA team. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in growth of the WFA team. 

    Your key responsibilities

  • Establish change management expertise within the practice, grow and lead a team of change and learning design specialists
  • Enable delivery and execution of change management strategy for global large transformation programs in partnership with global EY offices. 
  • Provide advice and guidance as a subject matter expert and work effectively as part of a large distributed program team. 
  • Ensure high quality deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts 
  • Manage engagement risk, project economics, manage escalations and ensure effective planning and budgeting
  • Lead development of thought leadership, collateral, tools, techniques, methodologies to enhance change management and broader capability offering within the practice
  • Support leadership in developing the practice through collaboration with EY global offices and demand generation for change management projects 
  • Perform the role of a counsellor and coach, define and set goals, conduct performance reviews and ensure ongoing learning and development of the team 
  • Collaborate with subject matter experts across the HR service areas (learning and development, staffing, talent management, diversity, compliance) to provide insights on overall strategic and operational performance
  • Skills and attributes for success

  • High integrity and commitment to work in a new and challenging environment
  • Ability to manage ambiguity and be proactive
  • Strong communication and presentation skills
  • Cross cultural awareness and sensitivity
  • High energy levels, agility and adaptability
  • Open to travel for client projects that are approved as per EY and country specific travel advisory guidelines
  • To qualify for the role, you must have

  • Postgraduate degree or equivalent with a specialization in Human Resources (India or abroad)
  • 12 -16 years of relevant experience 
  • Experience leading change management efforts on global client projects
  • A track record of designing and implementing medium - large scale change programs including HR Transformation, Human-Centered Design, Digital Strategy, and ERP Transformation 
  • Experience in advising and guiding clients on complex transformation programs with key domain expertise in business readiness, business adoption, change strategy, visioning, execution, stakeholder management, benefits management, and communication
  • Experience in managing delivery team of at least 5+ individuals, providing advice and guidance on career development, L&D, and performance management
  • Experience in learning design and content development using techniques of instructional design and application of it to enable a change program 
  • Experience in selling and delivering work that spans across the full project lifecycle 
  • Ideally, you’ll also have

  • APMG, PROSCI® or equivalent certification
  • Experience in creating project budget and resource estimates for several domains within HR and technology transformations 
  • Experience facilitating solution workshops and design sessions across multiple industry verticals and geographies
  • Experience in identifying and deploying leading edge communication and stakeholder engagement tools and techniques
  • Experience in leading and supporting a network of Change practitioners to work in a cross functional and client-facing environment
  • Expertise in recommending and leveraging new age/digital solutions to enable change such as automation, gamification, advanced analytics/visualization, day-in-life-of workshops
  • Experience in identifying and leveraging data-driven change management techniques to drive the transformation
  • Knowledge of one or more HCM cloud – Oracle, SAP, and other out-of-box HR technologies
  • Working knowledge of Project management
  • What we look for

  • Technical experts with commercial acumen, relevant experience and a high degree of enthusiasm to adapt and learn in a fast-moving environment
  • Knowledge and experience of working in a cross-cultural setup
  • What working at EY offers

    At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.
    You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

  • Support, coaching and feedback from some of the most engaging colleagues around
  • Opportunities to develop new skills and progress your career
  • The freedom and flexibility to handle your role in a way that’s right for you
  • EY | Building a better working world 

    This advertiser has chosen not to accept applicants from your region.

    Change Manager

    Pune, Maharashtra Luxoft

    Posted 2 days ago

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    Job Description

    Project description

    Service Control own service management process definition, standardization and implementation, As an IT Change Enablement Expert, you will also be driving the adaptation of the Change Enablement process to align to the Continuous Integration and Continuous Delivery requirements. Also, you will have the opportunity to liaise with experts to align the Change Enablement process to the new automation concepts.


    Responsibilities

    • Develop Change Enablement digital strategy processes with key delivery areas of continuous integration / continuous delivery, devops, automation and data analytics evolution
    • Manage and deliver the day to day change enablement workflow tasks with the team such as: reviews, approvals ensuring risk controls are adhered to. Prepare deep dive data analytics and change reporting leading into relevant Governance meetings
    • Engage and collaborate with the relevant Release Managers, Engineering, Operational Risk and Audit teams and drive delivery of tasks in the context of Change Enablement.
    • Proactively identify operational readiness and change enablement process improvement opportunities.


    Skills

    Must have

    • Experience in IT Change Enablement/Change Management for large organizations
    • ITIL 3 or 4 experience and proficient with Microsoft suite of tools
    • A thorough understanding of risks involved in the System Delivery Lifecycle (SDLC) and change environments
    • Knowledge of the Continuous Integration and Continuous Delivery concepts and toolsets such as ServiceNow, Gitlab
    • Familiarity with devops, agile methodologies and ways of working
    • Strong analytical, reporting and data manipulation skills
    • Attention to detail in all tasks, particularly in identifying gaps in operational processes areas
    • Programming and/or automation skills (irrespective of toolset / technology)
    • An enthusiastic and dynamic team player who is able to integrate and work successfully in a global team
    • An excellent communicator, with strong interpersonal and stakeholder management skills
    • Quick to produce accurate, concise information to tight deadlines, and to present that information professionally and in the right way to the required audience
    • Excellent team player with a "can-do" attitude
    • A balance of engineering and service mindset
    • Experience of ServiceNow and M365 suite tooling
    • PowerBI experience


    Nice to have

    • DevOps foundation certified is nice to have
    • Experience of Gitlab CI/CD, AI tooling (CoPilot etc) would be a benefit but not essential
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    Change Manager

    Bengaluru, Karnataka ₹1500000 - ₹2500000 Y Axiom Software Solutions Limited

    Posted today

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    Job Description

    Stakeholder

    engagement,

    communication

    strategy

    Stakeholder

    engagement,

    communication

    strategy

    Stakeholder

    engagement,

    communication

    strategy

    Stakeholder

    engagement,

    communication

    strategy

    Stakeholder

    engagement,

    communication

    strategyStakeholder

    engagement,

    communication

    strategy

    Stakeholder

    engagement,

    communication

    strategy

    Stakeholder

    engagement,

    communication

    strategy

    Stakeholder

    engagement,

    communication

    strategyStakeholder

    engagement,

    communication

    strategyStakeholder

    engagement,

    communication

    strategy

    Requirements


    • Frontend Framework: Angular


    • Servers : Tomcat, Jetty, JBoss, Nginx, Apache HTTP Server


    • Tools : Maven, Log4j 2, JUnit 5, Mockito, Postman, Swagger,

    JMeter, Logback


    • OS : Windows, Linux


    • Version Control : Git, GitHub


    • IDE : Eclipse, STS, IntelliJ IDEA


    • Messaging Systems : Apache Kafka


    • Cloud : AWS, Azure


    • DevOps Tools : Docker, Kubernetes, GitLab

    This advertiser has chosen not to accept applicants from your region.

    Change Manager

    Pune, Maharashtra ₹1500000 - ₹2500000 Y Red Hat

    Posted today

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    Job Description

    The Red Hat Planning, Insights & Execution team, nested under IT, is looking for an experienced Change Consultant to join our team. In this role, you will work closely with program and project team members and subject-matter experts (SMEs) and lead change management activities for projects and transformation initiatives. You will develop and implement strategies and plans, including execution of deliverables, to ensure readiness and maximize adoption of large-scale, complex changes impacting thousands of global users and stakeholders.

    What will you do?

    • Monitor planned and active project and initiative roadmaps
    • Apply a structured methodology and lead change management activities
    • Perform change management assessments
    • Create and execute change management strategies, plans, and deliverables
    • Develop user enablement materials to prepare and support individuals affected by changes
    • Establish and monitor success metrics
    • Proactively identify, track, and mitigate risks and issues
    • Consult, advise, and coach project teams
    • Hold self and others accountable
    • Individual Contributor Role: This position carries no people management responsibilities and has no direct reports.

    What will you bring?

    • 7+ years experience with organizational change efforts
    • Highly proficient at applying advanced change management methods, concepts and approaches for large-scale, complex changes
    • Ability to actively manage multiple concurrent complex projects to successful completion from initiation through delivery and closure
    • Deep understanding of key principles of adult learning, instructional design, and learning methods and channels
    • Familiarity with project management approaches, including agile, tools and phases of the project lifecycle
    • Strong written/verbal communication skills
    • Excellent active listening skills
    • Ability to clearly articulate messages to a variety of audiences
    • Ability to establish and maintain strong relationships
    • Ability to influence others and move toward a common vision or goal
    • Problem solving and root cause identification skills
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    Change Manager

    Pune, Maharashtra ₹1500000 - ₹2500000 Y Wipro

    Posted today

    Job Viewed

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    Job Description

    Do

    RESPONSIBILITIES

    Ensure each and every Change is recorded and approved before implementation.

    Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency

    Convene and chair CAB meetings, circulate the MOM of the CABs

    Ensure no Unauthorized change is implemented which may potentially impact the Production

    Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.

    Report the Management on the agreed Change KPIs and ensure effective change communication in place

    Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes

    Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes

    Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion

    Bring in Service improvements to improve the overall Process maturity

    KEY SKILLS AND COMPETENCIES

    8-10 years of ITSM experience in Change and other processes

    ITIL V3 / 2011 Foundation or Intermediate certification

    Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors

    Effective Communication skills

    Mandatory Skills: Hybrid Cloud.

    Experience: 3-5 Years.

    This advertiser has chosen not to accept applicants from your region.

    Change Manager

    Mumbai, Maharashtra ₹500000 - ₹1200000 Y Wipro

    Posted today

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    Job Description

    Wipro Limited (NYSE: WIT, BSE: , NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

    Job Description

    Role Purpose

    The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process.

    ͏
    Do
    • Ensure process is executed as per the client contract
    • Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes

    • Prepare notes from the huddle meetings and share it with the team
    • Prepare and share the performance data of the team with the client at the end of the shift
    • Interact with the client and prepare note to share updates and changes with the team
    • Review the performance on the key process metrices and conduct RCA to improve quality parameters
    • Prepare presentation on weekly and monthly performance data for the manager to be shared with the client
    • Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects
    • Be part of the discussion between manager and WFM team on forecast and number of agents required
    • Organize fun hours on Friday for the team to promote team engagement
    • Identify opportunities for automation within the account and share it with the manager
    • Provide details and data to the automation team to support the automation initiative
    ͏
    • Drive performance of the team on the identified metrices of the process
    • Review last 6-8 weeks performance data (RAG) and identify low performers

    • Provide feedback and coach the outliers/ low performers to improve their performance metrices
    • Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers
    • Handhold the employees on performance on process and monitor for improvements
    • Identify training needs for new joiners especially and track their daily progress
    • Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client's end
    ͏
    • Stakeholder Interaction & Management
    • Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts

    • Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc.
    • Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account
    • Work with quality team to ensure the quality improvements as per the delivery standards of the contract
    • Provide timely assistance in case of an escalation and support resolution of escalations/ issues
    ͏
    • Effective Team Management
    • Resourcing
    • Hire adequate and right resources for the team

    • Talent Management
    • Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
    • Build an internal talent pool and ensure their career progression within the organization
    • Manage team attrition
    • Drive diversity in leadership positions
    • Performance Management
    • Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports

    • Ensure that the Performance Nxt is followed for the entire team
    • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team

    • Track team satisfaction scores and identify initiatives to build engagement within the team

    Mandatory Skills: IT Operations Management.

    Experience: 3-5 Years.

    Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

    This advertiser has chosen not to accept applicants from your region.

    Change Manager

    Bengaluru, Karnataka ₹90000 - ₹120000 Y Wipro

    Posted today

    Job Viewed

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    Job Description

    Do

    RESPONSIBILITIES

    Ensure each and every Change is recorded and approved before implementation.

    Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency

    Convene and chair CAB meetings, circulate the MOM of the CABs

    Ensure no Unauthorized change is implemented which may potentially impact the Production

    Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.

    Report the Management on the agreed Change KPIs and ensure effective change communication in place

    Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes

    Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes

    Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion

    Bring in Service improvements to improve the overall Process maturity

    KEY SKILLS AND COMPETENCIES

    8-10 years of ITSM experience in Change and other processes

    ITIL V3 / 2011 Foundation or Intermediate certification

    Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors

    Effective Communication skills

    Mandatory Skills: ITIL Incident Mgmt.Experience: 5-8 Years.

    This advertiser has chosen not to accept applicants from your region.
     

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    22. support_agent Customer Service & Helpdesk
    23. medical_services Dental
    24. medical_services Driving & Transport
    25. medical_services E Commerce & Social Media
    26. school Education & Teaching
    27. electrical_services Electrical Engineering
    28. bolt Energy
    29. local_mall Fmcg
    30. gavel Government & Non Profit
    31. emoji_events Graduate
    32. health_and_safety Healthcare
    33. beach_access Hospitality & Tourism
    34. groups Human Resources
    35. precision_manufacturing Industrial Engineering
    36. security Information Security
    37. handyman Installation & Maintenance
    38. policy Insurance
    39. code IT & Software
    40. gavel Legal
    41. sports_soccer Leisure & Sports
    42. inventory_2 Logistics & Warehousing
    43. supervisor_account Management
    44. supervisor_account Management Consultancy
    45. supervisor_account Manufacturing & Production
    46. campaign Marketing
    47. build Mechanical Engineering
    48. perm_media Media & PR
    49. local_hospital Medical
    50. local_hospital Military & Public Safety
    51. local_hospital Mining
    52. medical_services Nursing
    53. local_gas_station Oil & Gas
    54. biotech Pharmaceutical
    55. checklist_rtl Project Management
    56. shopping_bag Purchasing
    57. home_work Real Estate
    58. person_search Recruitment Consultancy
    59. store Retail
    60. point_of_sale Sales
    61. science Scientific Research & Development
    62. wifi Telecoms
    63. psychology Therapy
    64. pets Veterinary
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