7,902 Customer Services jobs in India

Business Title : Customer Service Reprenstative

Location:  Ballabhgarh

Role Purpose:

Principal Accountabilities and Key Activities:

First Line Support 
- Provide first line support to customers on their day-to-day general enquiries on products and service 
- Proactively explore customer needs and pain points through daily interactions and coordinate with the Commercial team to maximise sales leads and opportunities through internal collaboration tools 
- Maximise "Sell What We Have" and manage customer enquiries on stock availability check and requests for urgent delivery by offering alternative items available in stock to customers 

Bulk Order Management 
- Administer customer orders by coordinating with internal functional teams to strive for meeting customer requests accurately and promptly in compliance to internal policies and best practices.
- Enter orders into SAP and communicate ETD with customers (for customers who do not use eCommerce platform)
- Manage to revise or cancel orders as per customer’s requests and corresponding company policies and good practices
- Monitor and track orders to ensure they are processed successfully internally to meet customer delivery requirement.
- Communicate proactively, accurately and timely to customers when orders are not processed successfully or fail to deliver as per customer’s requests due to customer issues or internal reasons.
- Coordinate with internal functional teams (Commercial, Sales Support, Planning, Supply Chain, Warehouse etc…) and external parties (forwarders, courier companies, customs etc…) for delivery arrangement including proforma invoice, shipping instruction and corresponding documents.
- Manage and process customer consignment stock (if applicable).

Sample Request Management 
- Enter sample/DTM request into online sampling platform and communicate ETD with customers (for customers who do not use online sampling platform) 
- Coordinate with functional teams (Commercial, Sales Support, Lab, Planning, Supply Chain, Warehouse etc…) to ensure customer sample requests are executed and delivered as sampling service lead time

Customer Complaint Management 
- Be the process owner of customer complaint management to ensure complaints are received, registered, communicated, escalated (when needed), resolved and closed in efficient, empathetic and accurate manner 
- Be sensitive to subtle indications of changes or dissatisfaction with the account and report to immediate supervisor
- Coordinate and collaborate with internal functional teams (Commercial, Finance, Supply Chain etc…) in responding and resolution of complaints in speed 
- Manage returns, issue of credit/debit notes and invoicing adjustment as to close customer complaints in compliance to internal policies and best practices 

Promote and support customer self-service of Coats digital tools
- Support customer digital adoption by selling the benefits and providing training to customers of the established digital tools
- Manage customer enquiries of the use of digital tools and troubleshoot customer issues, escalate and follow up with respective functional teams to sustain / enhance the use digital tools by customers
- Identify and escalate to the immediate supervisor any opportunity for process improvement 

Promotion, up-selling and cross-selling of Coats products and services 
- Actively promote products and services to customers to increase sales 
- Identify potential opportunities for further share growth with existing customers
- Assist customers to select right thread for their application
- Following up on prospects and potential that have been previously identified

Education, Qualification and Experience:

Essential: 
. Previous experience in customer service is preferred 
. Be customer-focused and target-oriented
. Good communication, collaboration, interpersonal and influential skills
. A proactive and ‘can do’/problem solving approach
. Capable of working in a competitive, demanding and time-critical environment 
. Proven ability to follow up thoroughly and in detail
. Ability to handle customers with empathy and confidence and understand customer needs & pain points (SPICQRS)
. Strong growth mindset to learn new knowledge and skills to strive to be a world-class customer service team

Desirable: 
. Knowledge of Coats and customer operation and structure is ideal.
. Good experience and knowledge in Coats products & service and digital tools
. Current knowledge of market regulations 
. Textile background where possible 
. Problem solving and analytical ability
. Experience in sales/customer service

Description

Undertakes basic administrative tasks
Ensures that complete documentation is maintained either in electronic or hard copy form.
Transmits information or documents to customers, using computer, or mail
Accurately captures data and enters it on to the relevant systems
Works within the requirements of data privacy legislation.

Location:

,

Time Type:

Contract Type:

*Process*: JPMC

*Salary*: Upto 32k

*Working Days*: 5 days working, 2 rotational offs

*Transportation*: One way transportation provided 

*About JPMC:*

The JPMC proces is an international banking support process for JPMorgan Chase. It includes:

Customer support via voice (calls).

Back-office tasks like data entry, KYC processing, and account updates.

Operates in US time zones, often involving night shifts.

Follows strict banking compliance and data security protocols.

Employees are trained on JPMC systems and procedures before going live.

*Location:* Malad

For more details contact Maitri-

We are looking for enthusiastic and customer-focused individuals to join our International Voice Process team. As a Customer Service Executive, you will handle inbound/outbound calls from global clients, providing support and resolving queries effectively.

• Handle international customer calls professionally
• Resolve queries, complaints, and provide product/service information
• Maintain call quality and adherence to process guidelines
• Document interactions and escalate issues as needed
• Meet performance and quality metrics

• Excellent verbal communication skills in English
• HSC with minimum 6 month experience OR Graduate fresher
• Strong interpersonal and problem-solving skills
• Comfortable with night shifts and rotational shifts
• Immediate joiners preferred

• UG: Any Graduate, HSC with relevant experience

• 6 months to 1 years

• 24x7 Rotational / Night Shifts – 5 Days Working

Hiring for an International BPO in Malad

5 days working 2 rotational off

Salary between 18k-35k

HSC + 6 months exp.

Graduate freshers

Age - upto 50years

Transport boundary - Mira road to churchgate

Thane to CST

Thane to Vashi and Thane to Turbhe

*Need excellent communication skills*

Centralized pick up and Drop for Day shift 

Home pick up or drop for night shift ( 10:30pm to 6:30pm)

2 simple rounds of interviews with immediate joinings

For more details contact 

Maitri-

*C1B* - 

First party credit card collections for a US Bank. 

*Qualification* - ssc and above

*Experience* - 6 months of international BPO voice exp into retention/sales/collections.

*Week offs* - 2 rotational week offs in a week

*Shifts* - 6:30pm to 3:30am/ 8:30pm to 5:30am

*Salary* - upto 35k non collections/ upto 38k with collections exp

*Home drop provided and centralised pick up*

*Location*- Thane, Wagle estate.

For more details contact 

Maitri-