2,472 Customer Services jobs in India

Preferred candidates with Event background and located in Mumbai

Kindly share your resume at

Job Title: Client Servicing Manager

Position : Mid Level

Location: Mumbai

Job Type: Full-Time

Experience:

Mid Level - 3 years plus experience as client servicing or related role

Industry: Event Management

Company Overview:

Coalesce Eventz is a leading event management agency in Mumbai, renowned for delivering innovative and memorable events. We specialize in a wide range of events including corporate, entertainment, and bespoke events, tailoring each experience to meet the unique needs of our clients.

Job Description:

We are looking for a Client Servicing Manager who excels in building strong relationships with clients and ensuring their utmost satisfaction. The ideal candidate will be responsible for managing client relationships, understanding their needs, and ensuring that our event solutions meet their objectives.

Key Responsibilities:

Act as the primary point of contact for clients and build strong, lasting relationships.

Understand client needs and objectives and liaise closely with the internal teams to deliver successful events.

Coordinate with various departments to ensure all client requirements are met.

Manage client expectations, offering solutions and alternatives where necessary.

Ensure timely and successful delivery of our solutions according to customer needs and objectives.

Prepare regular reports on account status and conduct post-event evaluations.

Identify opportunities for growth within existing client accounts.

Handle client concerns and resolve issues to maintain high levels of customer satisfaction.

Stay updated on industry trends and provide insights to clients and the team.

Qualifications:

Minimum 2 to 3 years of experience in client servicing, preferably in the event management industry.

Bachelor’s degree in Business Administration, Marketing, Hospitality, or related field.

Proven track record of managing and growing client relationships.

Exceptional communication and interpersonal skills.

Strong organizational skills with the ability to manage multiple projects simultaneously.

Proficient in Microsoft Office and CRM software.

Must be based in Mumbai.

Personal Attributes:

Strong client-facing and communication skills.

High level of professionalism and a service-oriented mindset.

Proactive, with a keen eye for detail.

Strong problem-solving ability, including metrics-driven thinking.

Ability to work well under pressure and meet tight deadlines.

What We Offer:

A competitive salary and benefits package.

A dynamic and supportive work environment.

Opportunities for professional development and career growth.

Exposure to a wide variety of exciting and challenging projects.

Role Summary

As a Client Service Executive  at Blusteak Media, you will play a key role in ensuring smooth day-to-day operations within your assigned pod.

You’ll work closely with the Pod Head  to coordinate between creative, content, and performance teams, ensure deliverables go out on time, and help track KPIs for all client accounts.

This role is ideal for someone who’s detail-oriented, organized, and eager to learn the ropes of client servicing and operations in a fast-paced agency environment.

Key Responsibilities

1. Daily Operations & Coordination

• 
  
• Coordinate between content writers, designers, and performance teams  to ensure all client deliverables meet timelines.
• 
  
• Maintain daily task updates on Basecamp, Google Sheets, and internal trackers .
• 
  
• Ensure all assigned client deliverables align with monthly KPI plans.
• 
  
• Follow up with internal teams to make sure tasks are completed and quality-checked before delivery.

2. Client Communication

• 
  
• Communicate with clients for day-to-day updates, approvals, and brief collection.
• 
  
• Send daily or weekly updates as per the client’s communication plan.
• 
  
• Attend client meetings along with the Pod Head to take notes, prepare follow-up points, and update trackers accordingly.
• 
  
• Escalate critical client issues or delays to the Pod Head immediately.

3. KPI Monitoring & Reporting

• 
  
• Track performance metrics and delivery KPIs across all clients in the pod.
• 
  
• Prepare and update weekly reports, performance trackers, and status dashboards.
• 
  
• Identify early warning signs when KPIs are off-track and inform the Pod Head for corrective action.

4. Process Adherence & Organization

• 
  
• Maintain proper documentation of client briefs, approvals, meeting notes, and task updates.
• 
  
• Help implement process checklists and ensure all internal communication is well-organized.
• 
  
• Support the Pod Head in preparing presentations, decks, and review reports when required.

5. Collaboration & Learning

• 
  
• Learn cross-functional coordination by working closely with content, design, and performance teams.
• 
  
• Participate in brainstorming sessions, client calls, and review discussions.
• 
  
• Take initiative to understand the business goals behind each campaign or deliverable.
• 
  
• Demonstrate ownership and reliability in handling small accounts or segments independently over time.

Job Description: Director - Account Growth

Location: Bangalore, India (In-office, Monday to Friday)

The Opportunity

As an Account Growth Leader, you will own the strategy and execution for driving revenue expansion and retention across key customer accounts. This senior role requires a blend of strategic thinking, customer advocacy, and business acumen to unlock growth opportunities while minimizing churn. You will serve as a trusted advisor to clients, ensuring they realize maximum value from our solutions, and as a growth catalyst for the business by identifying and capturing opportunities to expand partnerships.

Key Responsibilities:

1.Account Expansion & Revenue Growth

• Develop and execute growth strategies for strategic accounts, driving upsell, cross-sell, and renewals.
• Partner with Sales and Product teams to design tailored solutions that align with customer priorities and business outcomes.
• Build multi-threaded relationships across client organizations to identify new growth avenues.

2.Retention & Churn Prevention

• Own account health metrics, forecasting renewals and proactively addressing risks to prevent attrition.
• Create and implement account retention playbooks, ensuring consistent engagement and value delivery.
• Act swiftly on early warning signals to protect revenue and maintain long-term relationships.

3.Strategic Account Leadership

• Serve as the executive point of contact for senior client stakeholders, establishing trust and thought leadership.
• Lead quarterly and annual business reviews (QBRs/ABRs), driving alignment on joint success plans and measurable outcomes.
• Champion the customer’s voice internally, influencing product development and service improvements.

4. Insights & Reporting

• Analyze account performance, revenue trends, and growth opportunities, presenting actionable insights to leadership.
• Monitor churn drivers and expansion levers, translating insights into strategic account plans.
• Share success stories and best practices to scale account growth programs across the portfolio

Qualifications & Skills

• 10+ years in account management, customer success, or business development, with a proven track record of driving growth in enterprise accounts.
• Strong commercial mindset with expertise in renewals, upsell, cross-sell, and churn reduction strategies.
• Ability to engage and influence C-level executives as a trusted advisor.
• Exceptional relationship-building and negotiation skills.
• Strong analytical and strategic planning skills, with the ability to turn insights into action.
• Comfortable working cross-functionally with Sales, Marketing, Product, and Delivery teams.

Develop and nurture favorable business relationship with clients

and Work with clients to develop event marketing and

communication plans

● Understand client brief and develop event strategies that align with

client objectives and budget

● Gather research, spearhead ideation with creative teams, develop

and deliver pitch presentations

● Serve as the main point of contact for clients throughout the event

planning process, ensuring that all client needs are met and

exceeded

● Manage all aspects of event planning and execution, including

venue selection, vendor management, catering, transportation and

AV production in coordination with creative and production teams

● Create detailed event timelines, budgets, and project plans, and

manage all logistics related to events, including setup and

teardown

● Coordinate with internal teams to ensure all event deliverables,

materials, collateral, and promotional items are produced and

delivered on time

● Manage onsite event execution, including overseeing all event

staff, and handling any issues or concerns that arise

● Conduct post-event evaluations and debriefs with clients to gather

feedback and identify opportunities for improvement

● Oversee multiple client events and be able to recognize, solve or

neutralize potential issues or conflicts

Qualifications:

Graduate or MBA

Experiences - 5to 6 years ( Events Industry only )

Experience:

·   Number of years: 0-1 years

·   Role/experience: Account Executive (Client Servicing)

·   Education: Graduate in Business Management/ Marketing/ Mass Communication or a related field required.

Skills and requirements:

·   Excellent communication skills (written and spoken English)

·   Time management skills

·   Ability to multi-task

·   Collaborative skills

·   Digital skills You will be the primary driver of your accounts/clients.

In this role, you will need to meet the following expectations-

• Act as the primary point of contact with the client
• Assists in the daily operations of client projects internally
• Be the interface between the client and all the internal departments at the firm (creative/ design/ digital/ e-commerce)
• Responsible for client meetings, briefing, presentation, retention of clients, developing and maintaining relationships with multiple points of contact at the client's organization, enabling them to understand and address their complete needs
• Market/ Category research and analysis; Build knowledge about the client’s industry with regular research and provide strategic inputs to move the client ahead of the curve
• Manage execution of marketing campaigns
• Contribute to the development and evaluation of marketing communication, plans tactics, and creative ideas

Client Servicing Executive

Job Description:

Easyfix Handy Solutions India Pvt. Ltd. is seeking a dynamic and customer-focused Client Servicing Executive to join our team at our office in Sector 44, Gurugram. The ideal candidate will have a passion for delivering exceptional customer service, a positive attitude, and the ability to manage and resolve client issues efficiently. This role involves maintaining relationships with clients, ensuring smooth service delivery, and supporting the organization in achieving its business objectives.

Key Responsibilities:

• Act as the primary point of contact for clients, ensuring their needs are met in a timely and satisfactory manner.
• Manage and resolve customer inquiries and complaints with a focus on providing excellent service.
• Build and maintain strong, long-lasting client relationships through effective communication and problem-solving.
• Coordinate with internal teams (operations, technical, and field teams) to ensure smooth service delivery and client satisfaction.
• Handle service requests, follow up on service status, and ensure timely completion of jobs.
• Provide timely and accurate reports on client interactions, feedback, and concerns to management.
• Assist in identifying areas for service improvement based on client feedback.
• Collaborate with the sales team to identify and grow opportunities within the existing client base.
• Meet and exceed client service KPIs, ensuring a high level of client satisfaction.

Requirements:

• Proven experience in client servicing, customer support, or a similar role.
• Strong communication and interpersonal skills.
• Ability to handle difficult clients and resolve conflicts in a professional manner.
• Ability to multitask, prioritize, and manage time effectively.
• Basic knowledge of service-oriented industries and client management.
• Proficient in MS Office (Word, Excel, PowerPoint) and CRM software is an advantage.
• Ability to work in a fast-paced environment and adapt to changing client needs.

Compensation & Benefits:

• Incentives: Attractive Monthly and Quarterly Incentives based on performance.
• Benefits: Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance provided to all employees.
• Competitive salary package with growth opportunities within the company.

Why Join Easyfix Handy Solutions?

Easyfix Handy Solutions India Pvt. Ltd. is a market leader in providing professional handyman and maintenance services across India. We pride ourselves on delivering reliable and efficient service to our clients. Joining our team means being part of a growing organization that values customer satisfaction and fosters a positive and rewarding work environment.

If you are a motivated individual with a passion for customer service and are looking to grow with a dynamic company, we would love to hear from you!

Location: Sector 44, Gurugram

Shift: Morning Shift (Flexible Hours)

Organization: Easyfix Handy Solutions India Pvt. Ltd.

Join Date: Immediate Joiner Preferred

Client Servicing Executive

Job Description:

Easyfix Handy Solutions India Pvt. Ltd. is seeking a dynamic and customer-focused Client Servicing Executive to join our team at our office in Sector 44, Gurugram. The ideal candidate will have a passion for delivering exceptional customer service, a positive attitude, and the ability to manage and resolve client issues efficiently. This role involves maintaining relationships with clients, ensuring smooth service delivery, and supporting the organization in achieving its business objectives.

Key Responsibilities:

• Act as the primary point of contact for clients, ensuring their needs are met in a timely and satisfactory manner.
• Manage and resolve customer inquiries and complaints with a focus on providing excellent service.
• Build and maintain strong, long-lasting client relationships through effective communication and problem-solving.
• Coordinate with internal teams (operations, technical, and field teams) to ensure smooth service delivery and client satisfaction.
• Handle service requests, follow up on service status, and ensure timely completion of jobs.
• Provide timely and accurate reports on client interactions, feedback, and concerns to management.
• Assist in identifying areas for service improvement based on client feedback.
• Collaborate with the sales team to identify and grow opportunities within the existing client base.
• Meet and exceed client service KPIs, ensuring a high level of client satisfaction.

Requirements:

• Proven experience in client servicing, customer support, or a similar role.
• Strong communication and interpersonal skills.
• Ability to handle difficult clients and resolve conflicts in a professional manner.
• Ability to multitask, prioritize, and manage time effectively.
• Basic knowledge of service-oriented industries and client management.
• Proficient in MS Office (Word, Excel, PowerPoint) and CRM software is an advantage.
• Ability to work in a fast-paced environment and adapt to changing client needs.

Compensation & Benefits:

• Incentives: Attractive Monthly and Quarterly Incentives based on performance.
• Benefits: Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance provided to all employees.
• Competitive salary package with growth opportunities within the company.

Why Join Easyfix Handy Solutions?

Easyfix Handy Solutions India Pvt. Ltd. is a market leader in providing professional handyman and maintenance services across India. We pride ourselves on delivering reliable and efficient service to our clients. Joining our team means being part of a growing organization that values customer satisfaction and fosters a positive and rewarding work environment.

If you are a motivated individual with a passion for customer service and are looking to grow with a dynamic company, we would love to hear from you!

Location: Sector 44, Gurugram

Language Mandate : Telugu, with decent English & Hindi

Shift: Morning Shift (Flexible Hours)

Organization: Easyfix Handy Solutions India Pvt. Ltd.

Join Date: Immediate Joiner Preferred

Client Servicing Executive

Job Description:

Easyfix Handy Solutions India Pvt. Ltd. is seeking a dynamic and customer-focused Client Servicing Executive to join our team at our office in Sector 44, Gurugram. The ideal candidate will have a passion for delivering exceptional customer service, a positive attitude, and the ability to manage and resolve client issues efficiently. This role involves maintaining relationships with clients, ensuring smooth service delivery, and supporting the organization in achieving its business objectives.

Key Responsibilities:

• Act as the primary point of contact for clients, ensuring their needs are met in a timely and satisfactory manner.
• Manage and resolve customer inquiries and complaints with a focus on providing excellent service.
• Build and maintain strong, long-lasting client relationships through effective communication and problem-solving.
• Coordinate with internal teams (operations, technical, and field teams) to ensure smooth service delivery and client satisfaction.
• Handle service requests, follow up on service status, and ensure timely completion of jobs.
• Provide timely and accurate reports on client interactions, feedback, and concerns to management.
• Assist in identifying areas for service improvement based on client feedback.
• Collaborate with the sales team to identify and grow opportunities within the existing client base.
• Meet and exceed client service KPIs, ensuring a high level of client satisfaction.

Requirements:

• Proven experience in client servicing, customer support, or a similar role.
• Strong communication and interpersonal skills.
• Ability to handle difficult clients and resolve conflicts in a professional manner.
• Ability to multitask, prioritize, and manage time effectively.
• Basic knowledge of service-oriented industries and client management.
• Proficient in MS Office (Word, Excel, PowerPoint) and CRM software is an advantage.
• Ability to work in a fast-paced environment and adapt to changing client needs.

Compensation & Benefits:

• Incentives: Attractive Monthly and Quarterly Incentives based on performance.
• Benefits: Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance provided to all employees.
• Competitive salary package with growth opportunities within the company.

Why Join Easyfix Handy Solutions?

Easyfix Handy Solutions India Pvt. Ltd. is a market leader in providing professional handyman and maintenance services across India. We pride ourselves on delivering reliable and efficient service to our clients. Joining our team means being part of a growing organization that values customer satisfaction and fosters a positive and rewarding work environment.

If you are a motivated individual with a passion for customer service and are looking to grow with a dynamic company, we would love to hear from you!

Location: Sector 44, Gurugram

Shift: Morning Shift (Flexible Hours)

Organization: Easyfix Handy Solutions India Pvt. Ltd.

Join Date: Immediate Joiner Preferred

Job Title:  Client Service Representative

Location:  Sector 44, Gurugram

Organization:  Easyfix Handy Solutions India Pvt. Ltd.

Shift:  Morning Shift Join Date:  Immediate Joiner Preferred

Easyfix Handy Solutions India Pvt. Ltd. is a leader in providing professional handyman and maintenance services across India. We are committed to delivering timely, efficient, and high-quality services that enhance customer satisfaction and trust.

We are looking for a motivated and client-focused Client Service Representative  to serve as the primary liaison between our clients and internal teams. This role requires excellent communication skills, a problem-solving mindset, and a passion for ensuring client satisfaction and service excellence.

• Serve as the first point of contact for clients regarding service needs and inquiries.
• Manage service requests and coordinate with internal teams (technical, operations, field) to ensure timely execution.
• Handle customer feedback and resolve issues in a professional and empathetic manner.
• Maintain long-term client relationships through regular follow-ups and service excellence.
• Keep accurate records of interactions, feedback, and follow-up actions in CRM tools.
• Provide timely status updates to clients and ensure closure of service tickets.
• Collaborate with sales and operations to identify growth opportunities within existing accounts.
• Continuously strive to meet and exceed KPIs for customer satisfaction and service delivery.

• Prior experience in customer service, client servicing, or a similar client-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal and conflict-resolution abilities.
• Able to manage multiple tasks in a fast-paced environment.
• Proficient in MS Office (Word, Excel, PowerPoint); experience with CRM software is a plus.
• Familiarity with service delivery processes in maintenance or handyman services preferred.

• Competitive salary based on experience and qualifications.
• Attractive Monthly and Quarterly Incentives.
• Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance.
• Opportunities for learning, development, and career growth.

At Easyfix, we believe in building a customer-first culture with empowered teams and a positive work environment. Join a fast-growing organization that values your contributions and offers real growth opportunities.