7,816 Information Security jobs in India

**Job Title:**
SAP BW4HANA + Azure Developer
**Job Grade** (refer to JE)
Manager 1 / Manager 2
**Function:**
IT
**Sub-function:**
SAP BW
**Managers Job Label:**
G9A
**Location:**
Sun House, Mumbai
**No. of Direct Reports (if any)**
-
**Business Unit:**
IT
**Areas Of Responsibility**
At Sun Pharma, we commit to helping you **Create your own sunshine** by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.
**Are You Ready to Create Your Own Sunshine?**
As you enter the Sun Pharma world, youll find yourself becoming Better every day through continuous progress. Exhibit self-drive as you Take charge and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we Thrive together and support each others journeys.
**Job Summary**
We are searching for skilled SAP BW / BW4HANA Developer and Data engineer to join our dynamic team. The role involves working closely with business stakeholders to understand business requirement and translating them into technical specifications and ensure successful deployment.
**Responsibilities:**
+ BW4HANA information model development. Major experience in end to end implementation of SAP data warehouse platform
+ Hands-on experience in BW application area like SD, MM , PP, VC , PM , FICO .
+ Hands-on experience in new technology like HANA , SQL etc
+ Data Lake build and design.
+ Knowledge in Azure platform development along with SAP data warehouse
+ Knowledge in analytical platform is good to have.
+ In depth knowledge of info-providers like CP, ADSO and Open ODS.
+ Knowledge of ETL from SAP transactional systems.
+ Hands on experience on BW ABAP/AMDP scripts used in routines / transformations or customer exits.
+ Resolving issues in process chains and user reports.
+ Developing Queries in B4Hana and analytics using Analysis for Office
+ Knowledge BO report development is good to have.
+ Preparation of technical document.
+ Monitor the system performance and make adjustments as needed.
**Travel Estimate**
As per project need
**Job Scope**
**Internal Interactions (within the organization)**
With Business Project stakeholders
**External Interactions (outside the organization)**
With SMEs , CoEs
**Geographical Scope**
**Financial Accountability (cost/revenue with exclusive authority)**
**Job Requirements**
**Educational Qualification**
BSc.IT, BSc.CS, BE.
**Specific Certification**
Good to have - SAP BW4HANA
**Experience**
Minimum 5-7 years.
**Skill (Functional & Behavioural): Good Communication Skill, Analytical ability**
**Your Success Matters to Us**
At Sun Pharma, your success and well-being are our top priorities! We provide robust benefits and opportunities to foster personal and professional growth. _Join us at Sun Pharma, where every day is an opportunity to grow, collaborate, and make a lasting impact. Lets create a brighter future together!_
**_Disclaimer:_** _The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s)._
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.

Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. ?If you want to be part of this exciting work, you belong at Astellas!
Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at? .
This position is based in Bangalore, India. We recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with the Responsible Flexibility Guidelines.
**Purpose and Scope:**
We are seeking a skilled and motivated Cloud and Network Security Engineer to join our team. As a Cloud and Network Security Engineer, you will play a crucial role in designing, implementing, and maintaining our network infrastructure. Your expertise will contribute to the seamless operation of our communication systems and ensure optimal performance.
**Responsibilities and Accountabilities:**
- Network Design and Implementation:
+ Collaborate with cross-functional teams to design and deploy network solutions based on organizational requirements.
+ Configure and manage network hardware, including routers, switches, and wireless access points.
+ Monitor network performance, availability, and reliability.
- Technical Support and Troubleshooting:
+ Provide end-to-end technical support for network-related issues.
+ Respond to inquiries promptly and efficiently.
+ Troubleshoot and resolve network incidents.
- Collaboration and Communication:
+ Work closely with internal and external stakeholders to ensure smooth network operations.
+ Communicate effectively with team members, clients, and vendors.
+ Participate in meetings and discussions related to network planning and improvements.
+ Work with network equipment and service vendors to ensure quality service
- Security and Compliance:
+ Implement and maintain security protocols, including firewalls and intrusion detection systems.
- Stay up-to-date with industry trends, technologies, and best practices to continuously improve network infrastructure and security
**Required Qualifications:**
- Strong proficiency in written and verbal English.
- A minimum of 5-7 years of experience in network solutions.
- Ability to diagnose and resolve network issues efficiently, using various troubleshooting techniques and tools.
- Strong knowledge of networking solutions (Cloud and Traditional), standards, and best practices.
- Demonstrated experience in designing, implementing, and maintaining complex network infrastructure.
- Understanding of network security principles and practices, including firewalls, intrusion detection/prevention systems (IDS/IPS), VPNs, and access control lists (ACLs).
- Proficiency in networking strategy development and integration planning.
**Preferred Qualifications:**
- Relevant certifications such as CCNA or CCNP or other networking-specific certifications.
- Previous experience as an IT Network Engineer.
- Strong problem-solving and analytical skills.
Category
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans

**Job Description**
**Our Team**
We work for one of the largest multi-national banks (Client) with presence across the globe. We work on Supply Chain Finance domain and is one of the industry leading solutions for the Client. We are responsible for the enhancements to the existing platform to cater to the growing business needs based on industry trends, either functionally or technically.
The solution implemented is a global application spanning across 3 regions and 20+ countries with a single code base, with multi-lingual support.
**Qualifications:**
1. 5 - 8 years of experience in Capital Markets with exposure to brokerage, clearing corporations, depositories, stock exchanges, mutual fund asset management companies, or similar.
2. 2+ years of hands-on experience in custody firms across at least one of these domains:
3. Transaction processing and settlement
4. Safekeeping
5. Account opening and onboarding
6. Corporate action processing
7. Proxy services
8. Income collection
9. Tax services
10. Cash management
11. Real-time reporting
12. Market infrastructure connectivity
13. Proficient communication, organizational, and analytical skills.
14. Team oriented and working with cross locational presence.
Good to Have Skills
1. Certifications such as CFA, GARP, PRM, PMI, IIBA, or ISTQB.
2. IT sector experience as a business or test analyst in custody domain-related projects.
3. Understanding of AI/ML applications in custody operations.
**Responsibilities**
**Responsibilities:**
**Your Responsibilities**
As an integral part of the development team you will be responsible for the following -
1. Custody Services Specialization as Business Analyst
2. Identify challenges within global and boutique custody firms and propose technology solutions/offerings for the Capital Markets industry.
3. Develop end-to-end workflow schematics for custody operations at client sites, identifying areas for process and technology improvement.
4. Collaborate with AI architects to identify and develop AI/ML and Generative AI use cases for custody operations and evolve solutions and MVPs for client demonstrations.
5. Publish thought leadership in the form of whitepapers focusing on industry transformation through modern technology.
6. Create and maintain sales collaterals and conduct solution demonstrations across various seniority levels in customer organizations.
7. Document current-state custody operations, assess technology use, and prepare a target-state operating model.
8. Facilitate training to enhance custody domain knowledge within the organization.
9. Stay updated with trends in custody services to ensure solutions align with industry best practices.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
**Our Team**
We work for one of the largest multi-national banks (Client) with presence across the globe. We work on Supply Chain Finance domain and is one of the industry leading solutions for the Client. We are responsible for the enhancements to the existing platform to cater to the growing business needs based on industry trends, either functionally or technically.
The solution implemented is a global application spanning across 3 regions and 20+ countries with a single code base, with multi-lingual support.
**Qualifications:**
1. 5 - 8 years of experience in Capital Markets with exposure to brokerage, clearing corporations, depositories, stock exchanges, mutual fund asset management companies, or similar.
2. 2+ years of hands-on experience in custody firms across at least one of these domains:
3. Transaction processing and settlement
4. Safekeeping
5. Account opening and onboarding
6. Corporate action processing
7. Proxy services
8. Income collection
9. Tax services
10. Cash management
11. Real-time reporting
12. Market infrastructure connectivity
13. Proficient communication, organizational, and analytical skills.
14. Team oriented and working with cross locational presence.
Good to Have Skills
1. Certifications such as CFA, GARP, PRM, PMI, IIBA, or ISTQB.
2. IT sector experience as a business or test analyst in custody domain-related projects.
3. Understanding of AI/ML applications in custody operations.
**Responsibilities**
**Responsibilities:**
**Your Responsibilities**
As an integral part of the development team you will be responsible for the following -
1. Custody Services Specialization as Business Analyst
2. Identify challenges within global and boutique custody firms and propose technology solutions/offerings for the Capital Markets industry.
3. Develop end-to-end workflow schematics for custody operations at client sites, identifying areas for process and technology improvement.
4. Collaborate with AI architects to identify and develop AI/ML and Generative AI use cases for custody operations and evolve solutions and MVPs for client demonstrations.
5. Publish thought leadership in the form of whitepapers focusing on industry transformation through modern technology.
6. Create and maintain sales collaterals and conduct solution demonstrations across various seniority levels in customer organizations.
7. Document current-state custody operations, assess technology use, and prepare a target-state operating model.
8. Facilitate training to enhance custody domain knowledge within the organization.
9. Stay updated with trends in custody services to ensure solutions align with industry best practices.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Networking Remote Technical Support Engineer (L1) is an entry level engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.
**Key responsibilities:**
+ Maintains the support process and ensures that requests for support are handled according to the procedures.
+ Uses service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.
+ Identifies and resolves problems following agreed procedures.
+ Carries out agreed maintenance tasks.
+ Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
+ Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
+ Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
+ Prioritizes and diagnoses incidents according to agreed procedures.
+ Investigates causes of incidents and seeks resolution.
+ Escalates unresolved incidents and follow up until incident is resolved.
+ Provides service recovery, following resolution of incidents.
+ Documents and closes resolved incidents according to agreed procedures.
+ Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
+ Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
+ Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
+ Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
+ Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
+ Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.
+ Identifies problems and errors prior to or when they occur.
+ Logs all such incidents in a timely manner with the required level of detail with all the necessary.
+ Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.
**To thrive in this role, you need to have:**
+ Working knowledge of technical documentation.
+ Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.
+ Knowledge of vendor technologies, such as Cisco, Juniper , Aruba , RiverBed etc.
+ Customer service orientated and pro-active thinking.
+ Problem solver who is highly driven and self-organized.
+ Good attention to detail.
+ Good analytical and logical thinking.
+ Excellent spoken and written communication skills.
+ Team player with the ability to work well with others and in group with colleagues and stakeholders
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology or Computing or related field.
+ Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
**Required experience:**
+ Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
+ Entry level experience in technical support to clients.
+ Entry level experience in diagnosis and troubleshooting.
+ Entry level experience providing remote support in Networking technologies.
+ Entry level experience in relevant technology.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Information Security Incident Response Analyst is a seasoned subject matter expert, responsible for detecting and monitoring escalated threats and suspicious activity affecting the organization's technology domain (servers, networks, appliances and all infrastructure supporting production applications for the enterprise, as well as development environments).
This role supports the work of technical staff from various business areas as well as third-party technical experts.
The Information Security Incident Response Analyst uses their technical competencies of systems and automated mechanisms to detect unauthorized activity on company information assets.
**Key responsibilities:**
+ Manages the prevention and resolution of security breaches and ensure incident and problem management processes are initiated.
+ Performs access management activities according to the policy.
+ Implements and discusses security service audit schedules, review access authorisation and perform the required access controls and testing to identify security weaknesses.
+ Interacts with a global team of Cyber Security Analysts and specialists.
+ Manages 1st level triaging of security alerts, events, and notifications.
+ Manages notification of internal and/or external teams according to agreed alert priority levels, and escalation trees.
+ Communicates status of response, resolution and final root cause analysis to the appropriate stakeholders.
+ Follows and updates established and/or ad-hoc processes and work instructions and create procedures where deficiencies are identified.
+ Logs, manages and coordinates service requests through to resolution including the identification, isolation, resolution and escalation of IT infrastructure faults.
+ Maintains an understanding of current and emerging threats, vulnerabilities, and trends.
**To thrive in this role, you need to have:**
+ Strong understanding of End Point Protection Software.
+ Strong understanding of Enterprise Detection and Response software.
+ Strong knowledge of technological advances within the information security arena.
+ Strong understanding of inter-relationships in an overall system or process.
+ Strong knowledge of information security management and policies.
+ Strong understanding risk management principles and frameworks is crucial for prioritizing and addressing security incidents.
+ Strong understanding of the organisation's business operations, goals, and objectives enables the analyst to align incident response efforts with the broader business strategy.
+ Ability to effectively communicate technical information to both technical and non-technical stakeholders, and end-users, as well as working with cross-functional teams during incident response.
+ Ability to think critically, analyze information, and solve medium to complex problems.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Information Technology, Computer Science or related preferred.
+ SANS GIAC Security Essentials (GSEC) or equivalent preferred.
+ SANS GIAC Certified Intrusion Analyst (GCIA) or equivalent preferred.
+ SANS GIAC Certified Incident Handler (GCIH) or equivalent preferred.
**Required experience:**
+ Seasoned experience in a Technology Information Security Industry.
+ Seasoned experience or knowledge of SIEM and IPS technologies.
+ Seasoned experience with Wireshark or tcpdump to identify normal and abnormal/malicious traffic patterns and behaviors.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.
You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.
You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.
Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.
**To thrive in this role, you need to have:**
+ Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
+ Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's.
+ Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's.
+ Good understanding of using ITSM tools and ITSM processes.
+ Strong planning skills, considering possible changes and circumstances.
+ A strong work ethic, including the capacity to put in longer hours when necessary.
+ Adaptability to changing environments.
+ A client-focused approach, creating positive client experiences throughout their journey.
+ The aptitude to communicate and work across different cultures and social groups.
+ Excellent active listening skills, confirming understanding and seeking relevant information.
+ A positive outlook and resilience under pressure.
+ A bachelor's degree in information technology/computing or equivalent experience.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

"Position Overview:
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."

**Responsibilities**
As a member of the incident/Workorder/Change handling team , you will have the following accountabilities:
+ Will be working as an SME for Zscaler Support in Operations for ZIA, ZPA and ZDX.
+ Assess and orchestrate the current and planned security posture for NTT data's Security infrastructure, providing recommendations for improvement and risk reduction.
+ Identify and propose process improvements and identify opportunities for new processes and procedures to reduce risk.
+ Support security incident response as required; First line responder to reported or detected incidents.
+ Perform security research, analysis, security vulnerability assessments and penetration tests.
+ Provide security audit and investigation support
+ Monitor and track security systems for Vulnerability and respond to potential security Vulnerability.
+ Provide support for the Vulnerability management program.
+ Provide 24x7 support as operations team working in shifts.
+ Participate in on-call system administration support including but not limited to weekends, holidays and after-business hours as required to service the needs of the business.
**Skills and Experience**
+ 4 to 5 years+ in Information Security space.
+ Strong experiance in Service Now Ticketing tool, Dashboards and Integration.
+ Strong experience with Zscaler ZIA, ZPA and ZDX.
+ Strong experience with Vulnerability Management Program.
+ Strong experience with Qualys Vulnerability Management Tool.
+ Some good to have Experience with Crowdstrike EDR and SIEM.
+ Strong experience with multiple network operating systems, including two or more of the following: Cisco iOS, Juniper ScreenOS or Junos, Fortinet FortiOS, CheckPoint GAiA, or Palo Alto Networks PAN-OS; Tanium, Rapid 7, Nessus, Nitro ESM, Symantec SEP, Symantec Message labs, Thales encryption, Allgress, Forecpoint, Blue coat, Firepower, Cisco ISE, Carbon Black, Titus, Encase
+ Strong oral, written, and presentation abilities.
+ Experiance with M365 Copilot.
+ Some experience with Unix/Linux system administration.
+ Strong experience with logging and alerting platforms, including SIEM integration.
+ Current understanding of Industry trends and emerging threats; and Working Knowledge of incident response methodologies and technologies.
**Desirable**
+ Zscaler Certifications Associate and Professional for ZIA, ZPA and ZDX.
+ Excellent Experiance in Zscaler ZIA, ZPA and ZDX.
+ Experiance in Vulnerability Management Program.
+ Experiance in Qualys Vulnerability Management Tool.
+ Well-rounded background in network, host, database, and application security.
+ Experience implementing security controls in a bi-modal IT environment.
+ Experience driving a culture of security awareness.
+ Experience administering network devices, databases, and/or web application servers.
+ Professional IT Accreditations (CISM, CCSA, CCSE, JNCIA, CCNA, CISSP, CompTIA Security) Good to have.
**Abilities**
+ Non customer facing role but an ability to build strong relationships with internal teams, and security leadership, is essential act as Incident co-ordinator, for reviewing all security tools, ingesting incident data, tracking incident status, coordinating with internal and external assets to fulfill information requirements, and initiating escalation procedures.
+ Document daily work and new processes.
+ Embrace a culture of continuous service improvement and service excellence.
+ Stay up to date on security industry trends.