16 Retail jobs in Kollam

Job Title: Assistant Store Manager Key Responsibilities: 1. Customer Experience & Service Excellence  Ensure all customers are attended to promptly and provided with accurate, relevant, and technically sound information about products. Maintain a conversion rate of over 90% by driving a culture of outstanding customer engagement and follow-through. revent miscommunication about products by ensuring team members are well-trained, and feedback is collected post-sale by the Customer Experience Department. nsure both CSAT (Offline) and CSAT (Online) scores meet or exceed company standards. 2. Sales & Performance Management xecute the sales plan issued by the Management and cascade it effectively to the team. chieve and exceed the following sales KPIs: o Turnover & Turnover Growth o Quantity of Units Sold & Qty Growth o Margin % o ABQ (Average Bill Quantity) o ABV (Average Bill Value) o ASP (Average Selling Price) ontinuously track team performance and guide them with corrective actions when needed. nsure team is aligned with Head Office strategy and adapt based on real-time store insights. 3. Cash Handling & Financial Accuracy versee accurate and secure processing of all transactions including cash, card, UPI, and digital wallets. nsure compliance with cash handling procedures and maintain accurate records of all financial transactions. onduct daily reconciliation of sales, credit bills, and payment gateway transactions. mplement checks to avoid billing, pricing, and tagging errors; conduct random item and billing checks. 4. Inventory, Stock Control & Shrinkage Management onitor inventory levels and trends, initiate timely reorders, and prevent stockouts. anage and report product returns, damages, and defective items to avoid financial loss. educe Shrinkage through active monitoring, auditing, and by enforcing store security protocols. nsure an efficient Stock Rotation Ratio to maintain freshness and avoid slow-moving inventory. inimize inventory aging and improve SKU performance across categories. 5. Team Management & Training ead a team comprising Assistant Store Manager, Supervisors, and Sales Executives. rovide continuous training on: o Product knowledge o Customer interaction and sales techniques o SOPs, store etiquette, complaint handling o Relationship management and operational discipline nsure team members adhere to company policies and report regularly on their daily tasks and performance. romote Diversity & Inclusion by maintaining a balanced and respectful team culture. 6. Visual Merchandising & Store Standards mplement compelling visual merchandising strategies to improve footfall and drive sales. reate attractive displays, especially on mannequins and storefronts, aligning with campaign themes. aintain the cleanliness, hygiene, and overall brand image of the store, both inside and outside. 7. Community Engagement & Brand Building rive engagement with the local community by increasing: o No. of Community Members o No. of Schools Connected o No. of Affiliations in Private Partnerships (PP) & Retail Sponsorships (RS) rganize or participate in community-driven sports activities, educational tie-ups, and brand events. ncourage customer loyalty through newsletters, feedback programs, and social media interaction.8. Team Coordination & Reporting onduct daily, weekly, and monthly team meetings to: o Review sales and operational performance o Discuss challenges and areas of improvement o Ensure timely implementation of strategic decisions and feedback ubmit comprehensive reports on KPI progress, stock status, team productivity, and action plans.

Job Title: Assistant Store Manager

Key Responsibilities:

1. Customer Experience & Service Excellence  Ensure all customers are attended to promptly and provided with accurate, relevant, and technically sound information about products. Maintain a conversion rate of over 90% by driving a culture of outstanding customer engagement and follow-through. revent miscommunication about products by ensuring team members are well-trained, and feedback is collected post-sale by the Customer Experience Department. nsure both CSAT (Offline) and CSAT (Online) scores meet or exceed company standards.

2. Sales & Performance Management xecute the sales plan issued by the Management and cascade it effectively to the team. chieve and exceed the following sales KPIs: o Turnover & Turnover Growth o Quantity of Units Sold & Qty Growth o Margin % o ABQ (Average Bill Quantity) o ABV (Average Bill Value) o ASP (Average Selling Price) ontinuously track team performance and guide them with corrective actions when needed. nsure team is aligned with Head Office strategy and adapt based on real-time store insights.

3. Cash Handling & Financial Accuracy versee accurate and secure processing of all transactions including cash, card, UPI, and digital wallets. nsure compliance with cash handling procedures and maintain accurate records of all financial transactions. onduct daily reconciliation of sales, credit bills, and payment gateway transactions. mplement checks to avoid billing, pricing, and tagging errors; conduct random item and billing checks.

4. Inventory, Stock Control & Shrinkage Management onitor inventory levels and trends, initiate timely reorders, and prevent stockouts. anage and report product returns, damages, and defective items to avoid financial loss. educe Shrinkage through active monitoring, auditing, and by enforcing store security protocols. nsure an efficient Stock Rotation Ratio to maintain freshness and avoid slow-moving inventory. inimize inventory aging and improve SKU performance across categories.

5. Team Management & Training ead a team comprising Assistant Store Manager, Supervisors, and Sales Executives. rovide continuous training on: o Product knowledge o Customer interaction and sales techniques o SOPs, store etiquette, complaint handling o Relationship management and operational discipline nsure team members adhere to company policies and report regularly on their daily tasks and performance. romote Diversity & Inclusion by maintaining a balanced and respectful team culture.

6. Visual Merchandising & Store Standards mplement compelling visual merchandising strategies to improve footfall and drive sales. reate attractive displays, especially on mannequins and storefronts, aligning with campaign themes. aintain the cleanliness, hygiene, and overall brand image of the store, both inside and outside.

7. Community Engagement & Brand Building rive engagement with the local community by increasing: o No. of Community Members o No. of Schools Connected o No. of Affiliations in Private Partnerships (PP) & Retail Sponsorships (RS) rganize or participate in community-driven sports activities, educational tie-ups, and brand events. ncourage customer loyalty through newsletters, feedback programs, and social media interaction.

8. Team Coordination & Reporting onduct daily, weekly, and monthly team meetings to: o Review sales and operational performance o Discuss challenges and areas of improvement o Ensure timely implementation of strategic decisions and feedback ubmit comprehensive reports on KPI progress, stock status, team productivity, and action plans.

E-commerce PPC Manager (Google & Meta Ads) – Part-time at Finixio

Every e-commerce brand has that moment.

The product is ready, the store is live, but the growth depends on how well the ads are managed. Sometimes it’s a single campaign that makes all the difference — the right audience, the right creative, and the right bidding strategy that suddenly turns browsers into buyers.

At Finixio, we’ve seen this moment again and again. And we know it takes more than just tools — it takes someone who understands both the detail and the bigger picture. That’s why we’re opening a part-time opportunity for an E-commerce PPC Manager who can help scale online stores through Google and Meta Ads.

What you’ll be doing

Managing and optimizing PPC campaigns on Google Ads and Meta Ads with a focus on e-commerce funnels.

Testing strategies, creatives, and audiences to maximize ROAS and customer acquisition.

Running remarketing campaigns that bring shoppers back and increase lifetime value.

Tracking and analyzing performance metrics (CPC, CPA, CTR, AOV, LTV) and turning data into actionable insights.

Collaborating with our team remotely, balancing flexibility with accountability.

The kind of experience we value

Proven track record running profitable e-commerce campaigns on Google & Meta.

Experience scaling budgets responsibly and profitably.

Familiarity with platforms like Shopify, WooCommerce, or Magento is a plus.

Strong knowledge of performance marketing fundamentals: PPC, bidding models, conversion optimization.

Independent, data-driven, and comfortable making decisions that impact growth.

Why this role matters

For e-commerce brands, ads are more than a line item — they’re the growth engine. This role is about more than launching campaigns; it’s about owning results, experimenting with ideas, and finding what truly drives sustainable growth.

What’s in it for you

Flexible part-time collaboration — work from anywhere, anytime.

Competitive pay tied directly to the impact of your campaigns.

A chance to work on diverse e-commerce brands with international reach.

A professional but creative environment that values testing, learning, and scaling.

How to start the conversation

We’re not looking for polished cover letters. If you’ve ever scaled an e-commerce campaign — maybe you doubled ROAS, turned a small daily budget into consistent sales, or built a funnel that changed a brand’s trajectory — share that story with us. That’s all we need to begin.

At Finixio, we believe great PPC managers aren’t just ad operators. They’re growth partners, storytellers, and problem-solvers. If that’s how you see yourself, let’s talk.

Hashtags

#Finixio #Ecommerce #PPC #GoogleAds #MetaAds #DigitalMarketing #PerformanceMarketing #RemoteWork #PartTimeJobs #GrowthMarketing

Title: Senior Associate - Retail Banking Ops-Cards Operations Issuing

Location: REMOTE

Duration: 6 months

Type: Contract

Role Overview

The Chargeback & Card Financial Operations Specialist is responsible for managing end-to-end chargeback handling strategies to safeguard the bank, merchants, and cardholders from financial losses. This role involves implementing effective processes, ensuring compliance with card schemes, and supporting business decisions by balancing risk and service. The position also plays a key role in training, process optimization, and building strong relationships with internal stakeholders and external partners.

Key Responsibilities

• Chargeback Management & Dispute Reduction
• Develop and implement daily chargeback handling strategies to minimize financial losses.
• Analyze disputes and advise acquiring merchants on effective dispute reduction strategies.
• Process & Financial Controls
• Establish, maintain, and improve operational processes to strengthen financial controls.
• Drive initiatives to enhance and optimize profitability for both merchant acquiring and card issuance businesses.
• Business Partnership & Risk Management
• Collaborate with product and promotions teams to support current and future business requirements.
• Ensure an appropriate balance between risk mitigation and customer service excellence.
• Compliance & Governance
• Monitor and implement compliance requirements mandated by card schemes (Visa, Mastercard, JCB, CUP, Diners, and regional switches).
• Develop and maintain internal procedures, compliance programs, and agreements to support product implementation and dispute resolution.
• Training & Stakeholder Management
• Design and deliver training programs for card center staff to build expertise in financial and chargeback processes.
• Build and maintain strong relationships with member banks, ensuring effective service level agreements (SLAs) with internal and external departments.
• Quality & Performance Monitoring
• Monitor and evaluate quality performance of financial and chargeback operations.
• Provide insights and recommendations to improve operational efficiency and dispute resolution outcomes.

Qualifications & Skills

• Bachelor’s degree in Finance, Business Administration, or related field (Master’s preferred).
• Strong experience in card operations, chargebacks, and dispute management .
• Sound knowledge of Visa/Mastercard/other card scheme regulations and compliance requirements .
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and stakeholder management abilities.
• Ability to balance business growth, risk management, and customer service.