194 Servicenow Developer jobs in India

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow Developer to join our team in Delhi, Delhi (IN-DL), India (IN).
**Senior ServiceNow Business Process Consultant / Business Analyst**
Location: Remote (with occasional travel as needed)
**Role Overview:**
NTT DATA is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
**Key Responsibilities:**
**Business Process Consulting**
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM and ITAM
+ ITAM - Software Asset Management / Hardware Asset Management
+ ITOM - Discovery, Event Management, Service Mapping
- Create dynamic collateral including process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
**Business Analysis**
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
**Client Engagement & Delivery Support**
- Serve as the "eyes and ears" of the delivery team throughout the project lifecycle.
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business goals and technical solutions.
**Qualifications:**
- 3-5 years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
- 3-5 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to lead client workshops and translate business needs into actionable solutions.
- Strong understanding of Agile methodologies and experience supporting Scrum teams.
Mandatory Certifications
CSA
CAD
CIS ( minimum 1 )
- Excellent communication, facilitation, and documentation skills.
**Why Join Us:**
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Be part of a collaborative, fast-paced, and growth-oriented consulting team.
- Make a meaningful impact by helping organizations transform their business processes.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Req ID:**
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow Developer to join our team in Delhi, Delhi (IN-DL), India (IN).
**Senior ServiceNow Business Process Consultant / Business Analyst**
Location: Remote (with occasional travel as needed)
**Role Overview:**
NTT DATA is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.
**Key Responsibilities:**
**Business Process Consulting**
- Lead functional discovery sessions and process workshops to define client-specific business process solutions.
- Advise clients on best practices for ServiceNow implementations across ITSM, ITOM and ITAM
+ ITAM - Software Asset Management / Hardware Asset Management
+ ITOM - Discovery, Event Management, Service Mapping
- Create dynamic collateral including process workflows, workshop presentations, and training materials.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
**Business Analysis**
- Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
- Develop and maintain end-to-end process flows and gap analyses to support solution design.
- Prepare and execute test plans, facilitate UAT, and support go-live activities.
- Lead client training sessions and create user-friendly job aids to support platform adoption.
**Client Engagement & Delivery Support**
- Serve as the "eyes and ears" of the delivery team throughout the project lifecycle.
- Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business goals and technical solutions.
**Qualifications:**
- 3-5 years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
- 3-5 years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to lead client workshops and translate business needs into actionable solutions.
- Strong understanding of Agile methodologies and experience supporting Scrum teams.
Mandatory Certifications
CSA
CAD
CIS ( minimum 1 )
- Excellent communication, facilitation, and documentation skills.
**Why Join Us:**
- Work with top-tier clients and cutting-edge ServiceNow solutions.
- Be part of a collaborative, fast-paced, and growth-oriented consulting team.
- Make a meaningful impact by helping organizations transform their business processes.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.
As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.
Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it.
As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.
**Roles and responsibilities**
+ ServiceNow developer is expected to work on Service Now Module: ITSM, ITOM, HR, App Engine, Portal. Core Services: Service Catalog, Service Level, CMDB / CSDM.
+ Develop ServiceNow Solutions in the above modules, with minimum bugs and rework
+ Collaborate with Process Analyst and Architect to ensure the developed features follow ServiceNow best practices.
+ Keeps up to date with the new releases and features of the ServiceNow platform.
+ Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
+ Collaborating with cross-functional teams to identify and prioritize business requirements.
+ Writing clean, efficient, and maintainable code requires expertise to achieve.
+ Documenting code and application functionality.
+ Staying abreast of emerging trends and technologies in ServiceNow development ensures your success.
+ Integrate ServiceNow modules with other enterprise systems to create a seamless and efficient information flow.
+ Create and update CMDB catalog items, forms, and views, transform maps, IRE, Script Includes and Business rules.
+ Establish and maintain data integrations to ensure accuracy and consistency.
Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience**
+ 5 + Years of experience in ServiceNow development.
+ Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes workflows etc. Producing and running test cases to guarantee software quality.
+ Experience with software development methodologies such as Agile or Waterfall is desirable.
+ A solid experience in ITOM, HR .
+ Core ServiceNow capabilities such as Service Catalog, Knowledge Management, Service Level Management, and CMDB/CSDM.
+ Experience in working with AI Agent Client Collector.
+ Experience in API integrations with other systems
+ Proven problem-solving and analytical abilities
+ Capability to work both independently and collaboratively.
+ Experience in configuring ServiceNow AIOps.
+ ITOM certifications, CIS - Discovery, CIS - Event Management or, CIS - Service Mapping, CIS - AiOps etc.
**Preferred Technical and Professional Experience**
+ Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary.
+ Strong analytical skills to identify root causes and implement effective solutions.
+ Ability to balance multiple priorities while maintaining a focus on quality and deadlines.
+ Should have at least ServiceNow Certified System Admin and Implementation Specialist in ITSM
+ HRSD implementation Specialist and another ITOM / Discovery or CAD
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there's a good chance you will love being a part of our Software Engineering - Development team at Kyndryl, where you will be able to see the immediate value of your work.
As a Software Engineering - Developer at Kyndryl, you will be at the forefront of designing, developing, and implementing cutting-edge software solutions. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.
Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product. You will have the opportunity to architect the solution, test the code, and deploy and build a CI/CD pipeline for it.
As a valued member of our team, you will provide work estimates for assigned development work, and guide features, functional objectives, or technologies being built for interested parties. Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence. Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.
**Roles and responsibilities**
+ ServiceNow developer is expected to work on Service Now Module: ITSM, ITOM, HR, App Engine, Portal. Core Services: Service Catalog, Service Level, CMDB / CSDM.
+ Develop ServiceNow Solutions in the above modules, with minimum bugs and rework
+ Collaborate with Process Analyst and Architect to ensure the developed features follow ServiceNow best practices.
+ Keeps up to date with the new releases and features of the ServiceNow platform.
+ Developing, configuring, and customizing the ServiceNow platform to fit business requirements.
+ Collaborating with cross-functional teams to identify and prioritize business requirements.
+ Writing clean, efficient, and maintainable code requires expertise to achieve.
+ Documenting code and application functionality.
+ Staying abreast of emerging trends and technologies in ServiceNow development ensures your success.
+ Integrate ServiceNow modules with other enterprise systems to create a seamless and efficient information flow.
+ Create and update CMDB catalog items, forms, and views, transform maps, IRE, Script Includes and Business rules.
+ Establish and maintain data integrations to ensure accuracy and consistency.
Your Future at Kyndryl
The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Experience**
+ 5 + Years of experience in ServiceNow development.
+ Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes workflows etc. Producing and running test cases to guarantee software quality.
+ Experience with software development methodologies such as Agile or Waterfall is desirable.
+ A solid experience in ITOM, HR .
+ Core ServiceNow capabilities such as Service Catalog, Knowledge Management, Service Level Management, and CMDB/CSDM.
+ Experience in working with AI Agent Client Collector.
+ Experience in API integrations with other systems
+ Proven problem-solving and analytical abilities
+ Capability to work both independently and collaboratively.
+ Experience in configuring ServiceNow AIOps.
+ ITOM certifications, CIS - Discovery, CIS - Event Management or, CIS - Service Mapping, CIS - AiOps etc.
**Preferred Technical and Professional Experience**
+ Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary.
+ Strong analytical skills to identify root causes and implement effective solutions.
+ Ability to balance multiple priorities while maintaining a focus on quality and deadlines.
+ Should have at least ServiceNow Certified System Admin and Implementation Specialist in ITSM
+ HRSD implementation Specialist and another ITOM / Discovery or CAD
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Job Title:** ServiceNow Developer - Core Platform
**Job Summary:**
We are seeking a Senior ServiceNow Developer - Core Platform to lead the design, development, and governance of the ServiceNow platform, ensuring scalability, automation, and security compliance across ITAM, ITOM, ITSM, ITBM, CSM, GRC, GDPR, and Security Operations. This role will drive platform standardization, automation initiatives, and technical leadership while ensuring data integrity and compliance with regulatory requirements.
The ideal candidate will have deep hands-on experience in ServiceNow development, expertise in core tables across all supported applications, and the ability to influence platform-wide strategies.
**Key** **Responsibilities** **:**
+ Architect, develop, and optimizeServiceNow'score platform components, ensuringefficiency, security, and scalability.
+ Ensurecompliance with GDPR and securitypolicies, workingclosely with risk and complianceteams to implementbestpractices.
+ Implement and support Security Operations (SecOps) capabilities, includingsecurityincidentresponse, vulnerabilityresponse, and threatintelligence.
+ Develop and maintainexpertise in ServiceNowcoretablesacross ITAM, ITOM, ITSM, ITBM, CSM, GRC, GDPR, and SecOps to ensure data integrity and system performance.
+ Leadtechnicalreviews, includingcodereviews, to enforce platform development standards and maintain system health.
+ Drive platform governanceefforts, ensuringsecuritybestpractices, performance tuning, and data integrity.
+ Optimizeworkflows and automation, reducing manual processesthroughscripting, Flow Designer, and other automation tools.
+ Partner with business leaders, IT teams, and processowners to gather and refinerequirements, translatingthemintoscalableServiceNowsolutions.
+ Mentor junior developers and administrators, providingtechnicalleadership and bestpracticeguidance.
+ Lead and coordinate UAT and deploymentactivities, ensuringsmoothfeaturereleases.
+ Stayupdated on industrytrends and newServiceNowcapabilities, makingrecommendations to enhance the platform.
**Qualifications** **&** **Skills** **:**
+ 3+ years of hands-onexperience in ServiceNow development and administration.
+ CertifiedServiceNow Administrator (CSA) and Certified Application Developer (CAD) certificationsarerequired.
+ Expertise in ITAM, ITOM, ITSM, ITBM, CSM, GRC, GDPR, and Security Operations (SecOps).
+ In-depthunderstanding of coreServiceNowtablesacrossallsupportedapplications.
+ Proficiency in JavaScript, GlideAPIs, Flow Designer, UI policies, business rules, and integrations (REST/SOAP).
+ Experience with Agile development methodologies, SDLC bestpractices, and DevOpsprinciples for ServiceNow.
+ Strongknowledge of platform governance, accesscontrol, and securitybestpractices.
+ Ability to lead development efforts, mentor teams, and drivestrategic platform improvements.
+ Excellent problem-solving, analytical, and leadershipskills.
**Why** **Join** **Us** **?**
+ Lead and shape the future of the ServiceNow platform, driving compliance, security, and automation.
+ Work on cutting-edge initiatives across GDPR, Security Operations, and enterprise-wide automation.
+ Collaborate with an elite team focused on innovation, efficiency, and platform optimization.
+ Opportunities for continuous learning, professional growth, and advanced ServiceNow certifications.
+ Competitive salary and benefits package.

MUST BE AN IMMEDIATE JOINER OR ABLE TO START A NEW JOB IN LESS THAN 30 DAYS.

Title: ServiceNow SPM Developer

Duration: Long term contract with unlimited extensions/projects

Location: Remote - India (Bangalore, Chennai, Mumbai, Pune, Hyderabad)

Shift Schedule: 3:30pm-11:30pm IST

Job Summary

We are seeking an experienced ServiceNow Developer to join our Agile team, working on strategic projects. This is a long-term contract role with opportunities for ongoing extensions and new projects.

Required Skills & Experience

• 1-3 years of experience of ServiceNow development experience
• Strong ability to gather requirements, document solutions, and communicate effectively with clients and team members.
• Solid understanding of ServiceNow platform and core tables.
• Efficient in writing and debugging code.
• Experience working in Agile teams and managing user stories from development through testing and documentation.
• Ability to resolve issues during testing, UAT, and production.

Responsibilities

• Develop and enhance ServiceNow solutions
• Solution client requirements and provide recommendations based on deep ServiceNow knowledge.
• Lead and participate in requirement gathering meetings; support all design documentation for assigned projects.
• Design, build, and test ServiceNow enhancement stories.
• Perform hands-on development using Client and Server-Side scripting, Workspace configurations, and all types of Business Rules.
• Maintain and optimize platform and core tables; ensure code efficiency and debugging.
• Collaborate in an Agile environment, attending daily stand-ups and working closely with Product Owners and stakeholders.
• Create solution documents, test design documentation, and support the testing process (including UAT and production issue resolution).
• Work with a distributed team (onsite and offshore), including testers and Project Managers.