116 Student Affairs jobs in India

Manager – Academic Success

(Academic Associates Management and Advising)

Reporting to: Associate Director – Academic Success

Role Summary:

The Manager – Academic Success will be responsible for coordinating and executing critical academic and administrative functions, including course support, AA oversight, student advising, and systems integration. This role demands high ownership, adaptability to a dynamic academic environment, and the ability to manage time-sensitive deliverables without constant supervision. The role also involves day-to-day management of Academic Associates, ensuring operational excellence and alignment with institutional academic goals.

Key Responsibilities:

Academic and Course Management:

• Coordinate timely and accurate course setup including LMS (Moodle) integration, material uploads, and resource planning.
• Collect and track grading and component closure, ensuring Academic Associates (AAs) adhere to academic timelines each term.
• Liaise with Exams, Programs and IAA teams to ensure compliance with internal academic audits and timely grade release.
• Own the AA allocation/ scheduling process for courses, exams, invigilation, and tutorials.
• Troubleshoot operational bottlenecks by identifying issues early and independently resolving them or escalating where needed.
• Regular collection and analysis of feedback from faculty, students, and institutional partners to improve service quality.

AA Recruitment Oversight and Development:

• Supervise day-to-day work of Academic Associates, providing clear instructions and ensuring follow-through.
• Support the recruitment, onboarding, training, and mentoring of AAs, helping them understand academic expectations and protocols.
• Drive feedback mechanisms and facilitate periodic check-ins with AAs to evaluate performance and well-being.
• Ensure AAs complete required certifications and upskilling, especially around academic systems and teaching support.
• Support opportunities for AAs to enhance domain knowledge through curated sessions, seminars, or CLTE engagement.
• Foster a collaborative, communicative team culture that encourages peer learning and shared responsibility.

Advising and Student Engagement:

• Support student advising through scheduling, Salesforce updates, and academic documentation.
• Help plan tutorials and academic support sessions, ensuring coordination between faculty, AAs, and students.
• Maintain a trackable system for student support touchpoints and escalate any academic risk or concern as required.

Technology and Process Management:

• Manage academic workflows using LMS (Moodle), Salesforce, and Microsoft Office tools.
• Understand and implement process automations, dashboards, or trackers that reduce manual effort and increase visibility.
• Collaborate with IT and other institutional units to improve data accuracy and reduce redundancies in reporting or scheduling.

Process Improvement and Ownership:

• Take full ownership of assigned projects or process areas; ensure closure without repeated follow-up.
• Recognize time-sensitive or high-priority issues and act with urgency and judgment.
• Suggest and implement improvements to streamline academic and operational workflows.

Required Skills and Competencies:

• Data Analysis : Strong data analysis and decision-making skills to support continuous process improvement.
• Time and Task Management: Ability to juggle multiple priorities, meet strict deadlines, and handle last-minute escalations.
• Accountability: Takes complete ownership of assigned work; demonstrates proactive follow-through and reliability.
• Academic Experience: Prior experience as teaching assistant, faculty, or working in academic operations preferred.
• Tech Fluency: Working knowledge of Moodle (LMS), Salesforce (or similar CRM), Excel/Google Sheets, and calendar scheduling tools.
• Communication: Clear, professional written and verbal communication; able to coordinate across teams and levels.
• Organizational Skills and Attention to detail: Demonstrates strong Organizational skills, with a focus on process improvement.
• Adaptability: Thrives in a dynamic setting with evolving priorities; adjusts plans and processes as per programmatic needs.
• Stakeholder Coordination: Ability to work with students, faculty, administrative staff, and third-party service providers effectively.

Task - AA Recruitment & Training

KRA - Ensure timely recruitment, seamless onboarding, and continuous development of AAs through AACP program, and build a high-readiness academic support pool

KRA Weightage - 25%

Task - AA Workload Management

KRA - AA Allocation & Workload

KRA Weightage - 30%

Task - Process Excellence & Audit

KRA - Ensure robust documentation, data collection, audit adherence, and timely course delivery tracking to drive process excellence

KRA Weightage - 15%

Task - AA Management

KRA - Build a high-performing, responsive AA team through structured feedback, workload oversight, and timely issue resolution

KRA Weightage - 20%

Task - Advising

KRA - Academic Advising & Student Success

KRA Weightage - 10%

Total

100%

Manager – Academic Success

(Academic Associates Management and Advising)

Reporting to: Associate Director – Academic Success

Role Summary:

The Manager – Academic Success will be responsible for coordinating and executing critical academic and administrative functions, including course support, AA oversight, student advising, and systems integration. This role demands high ownership, adaptability to a dynamic academic environment, and the ability to manage time-sensitive deliverables without constant supervision. The role also involves day-to-day management of Academic Associates, ensuring operational excellence and alignment with institutional academic goals.

Key Responsibilities:

Academic and Course Management:

• Coordinate timely and accurate course setup including LMS (Moodle) integration, material uploads, and resource planning.
• Collect and track grading and component closure, ensuring Academic Associates (AAs) adhere to academic timelines each term.
• Liaise with Exams, Programs and IAA teams to ensure compliance with internal academic audits and timely grade release.
• Own the AA allocation/ scheduling process for courses, exams, invigilation, and tutorials.
• Troubleshoot operational bottlenecks by identifying issues early and independently resolving them or escalating where needed.
• Regular collection and analysis of feedback from faculty, students, and institutional partners to improve service quality.

AA Recruitment Oversight and Development:

• Supervise day-to-day work of Academic Associates, providing clear instructions and ensuring follow-through.
• Support the recruitment, onboarding, training, and mentoring of AAs, helping them understand academic expectations and protocols.
• Drive feedback mechanisms and facilitate periodic check-ins with AAs to evaluate performance and well-being.
• Ensure AAs complete required certifications and upskilling, especially around academic systems and teaching support.
• Support opportunities for AAs to enhance domain knowledge through curated sessions, seminars, or CLTE engagement.
• Foster a collaborative, communicative team culture that encourages peer learning and shared responsibility.

Advising and Student Engagement:

• Support student advising through scheduling, Salesforce updates, and academic documentation.
• Help plan tutorials and academic support sessions, ensuring coordination between faculty, AAs, and students.
• Maintain a trackable system for student support touchpoints and escalate any academic risk or concern as required.

Technology and Process Management:

• Manage academic workflows using LMS (Moodle), Salesforce, and Microsoft Office tools.
• Understand and implement process automations, dashboards, or trackers that reduce manual effort and increase visibility.
• Collaborate with IT and other institutional units to improve data accuracy and reduce redundancies in reporting or scheduling.

Process Improvement and Ownership:

• Take full ownership of assigned projects or process areas; ensure closure without repeated follow-up.
• Recognize time-sensitive or high-priority issues and act with urgency and judgment.
• Suggest and implement improvements to streamline academic and operational workflows.

Required Skills and Competencies:

• Data Analysis : Strong data analysis and decision-making skills to support continuous process improvement.
• Time and Task Management: Ability to juggle multiple priorities, meet strict deadlines, and handle last-minute escalations.
• Accountability: Takes complete ownership of assigned work; demonstrates proactive follow-through and reliability.
• Academic Experience: Prior experience as teaching assistant, faculty, or working in academic operations preferred.
• Tech Fluency: Working knowledge of Moodle (LMS), Salesforce (or similar CRM), Excel/Google Sheets, and calendar scheduling tools.
• Communication: Clear, professional written and verbal communication; able to coordinate across teams and levels.
• Organizational Skills and Attention to detail: Demonstrates strong Organizational skills, with a focus on process improvement.
• Adaptability: Thrives in a dynamic setting with evolving priorities; adjusts plans and processes as per programmatic needs.
• Stakeholder Coordination: Ability to work with students, faculty, administrative staff, and third-party service providers effectively.

Task - AA Recruitment & Training

KRA - Ensure timely recruitment, seamless onboarding, and continuous development of AAs through AACP program, and build a high-readiness academic support pool

KRA Weightage - 25%

Task - AA Workload Management

KRA - AA Allocation & Workload

KRA Weightage - 30%

Task - Process Excellence & Audit

KRA - Ensure robust documentation, data collection, audit adherence, and timely course delivery tracking to drive process excellence

KRA Weightage - 15%

Task - AA Management

KRA - Build a high-performing, responsive AA team through structured feedback, workload oversight, and timely issue resolution

KRA Weightage - 20%

Task - Advising

KRA - Academic Advising & Student Success

KRA Weightage - 10%

Total

100%

Office Assistant – Student Affairs @ Amaravati

Amrita Vishwa Vidyapeetham, Amaravati Campus, is inviting applications from qualified candidates for the post of Office Assistant – Student Affairs.

This role is for one of Weekday’s clients
Salary range: Rs 6000 - Rs 9000 (ie INR 6-9 LPA)
Min Experience: 1 years
Location: Delhi , NCR, Punjab
JobType: full-time

Requirements

• Represent the company in all on-campus forums, meetings, and events.
• Act as a bridge between students and the central team.
• Host and moderate events, webinars, and student town halls.

• Plan, organize, and execute high-impact events, orientations, contests, and celebrations.
• Lead student clubs and interest groups, fostering active participation and leadership.
• Develop and implement new community engagement initiatives.

• Maintain up-to-date records of student involvement, grievances, events, and resolutions.
• Submit regular reports with insights and suggestions.
• Use tools like Excel/Sheets, CRM for data tracking.

• Serve as a mentor and guide for students facing academic or personal challenges.
• Manage student grievances and maintain a safe, inclusive environment.
• Promote a culture of discipline, mutual respect, and responsibility.

• Build and maintain strong working relationships with university staff and authorities.
• Ensure the company is seen as a professional, value-adding partner.
• Coordinate with campus departments for approvals, venue bookings, and support.
  

• Fluent, confident, and engaging speaker.
• Able to address large groups, moderate discussions, and represent us in formal settings.
• Skilled in adapting tone and language based on audience – students, university officials, or partners.
  

• Proven ability to conceptualize, plan, and execute engaging events, competitions, cultural fests, orientation programs, etc.
• Brings fresh, innovative ideas that reflect students’ interests and align with our goals.
• Manages budgets, timelines, vendors, and promotion strategy effectively.
   

• Continuously gathers informal and formal feedback from students to stay updated on their moods, concerns, and preferences.
• Designs engagement activities that spark joy, pride, and belonging within the student body.
• Creates campaigns that are not only fun but mission-driven.
   

• Leads multiple student clubs and interest groups.
• Identifies leaders within the student body and grooms them for responsibility.
• Oversees regular student activities, ensuring participation and purpose.
   

• Strategic thinker and action-oriented.
• Assigns roles, holds people accountable, and maintains discipline.
• Balances warmth with authority; commands respect while remaining approachable.
   

• Available beyond the standard 9–5 schedule, especially in crisis or event situations.
• Maintains prompt communication via calls, emails, and messages.
   

• Capable of handling student grievances with understanding and discretion.
• Maintains emotional balance under pressure and helps students regulate theirs.
• Serves as a trusted advisor during difficult transitions or conflicts.
   

• Handles university relations with maturity and tact.
• Knows when to escalate issues and when to resolve them independently.
• Builds trust-based relationships with faculty and administration.
   

• Anticipates brewing issues and neutralizes them early.
• Manages student-to-student or student-to-administration conflicts calmly.
• Capable of stepping in as a strong but fair mediator.
   

• Tracks participation, feedback, grievances, and resolution timelines using tools like Excel, Notion, Airtable, etc.
• Ensures every interaction, event, and outcome is documented and reported with transparency.
• Obsessed with optimization based on numbers and patterns.
  

• Able to influence stakeholders—students, university partners, vendors, etc.—towards favorable outcomes.
• Communicates value propositions effectively in both informal and formal situations.
• Skilled in proposal creation and pitching our value-add to institutions.

Manager – Academic Success

(Academic Associates Management and Advising)

Reporting to: Associate Director – Academic Success

Role Summary:

The Manager – Academic Success will be responsible for coordinating and executing critical academic and administrative functions, including course support, AA oversight, student advising, and systems integration. This role demands high ownership, adaptability to a dynamic academic environment, and the ability to manage time-sensitive deliverables without constant supervision. The role also involves day-to-day management of Academic Associates, ensuring operational excellence and alignment with institutional academic goals.

Key Responsibilities:

Academic and Course Management:

• Coordinate timely and accurate course setup including LMS (Moodle) integration, material uploads, and resource planning.
• Collect and track grading and component closure, ensuring Academic Associates (AAs) adhere to academic timelines each term.
• Liaise with Exams, Programs and IAA teams to ensure compliance with internal academic audits and timely grade release.
• Own the AA allocation/ scheduling process for courses, exams, invigilation, and tutorials.
• Troubleshoot operational bottlenecks by identifying issues early and independently resolving them or escalating where needed.
• Regular collection and analysis of feedback from faculty, students, and institutional partners to improve service quality.

AA Recruitment Oversight and Development:

• Supervise day-to-day work of Academic Associates, providing clear instructions and ensuring follow-through.
• Support the recruitment, onboarding, training, and mentoring of AAs, helping them understand academic expectations and protocols.
• Drive feedback mechanisms and facilitate periodic check-ins with AAs to evaluate performance and well-being.
• Ensure AAs complete required certifications and upskilling, especially around academic systems and teaching support.
• Support opportunities for AAs to enhance domain knowledge through curated sessions, seminars, or CLTE engagement.
• Foster a collaborative, communicative team culture that encourages peer learning and shared responsibility.

Advising and Student Engagement:

• Support student advising through scheduling, Salesforce updates, and academic documentation.
• Help plan tutorials and academic support sessions, ensuring coordination between faculty, AAs, and students.
• Maintain a trackable system for student support touchpoints and escalate any academic risk or concern as required.

Technology and Process Management:

• Manage academic workflows using LMS (Moodle), Salesforce, and Microsoft Office tools.
• Understand and implement process automations, dashboards, or trackers that reduce manual effort and increase visibility.
• Collaborate with IT and other institutional units to improve data accuracy and reduce redundancies in reporting or scheduling.

Process Improvement and Ownership:

• Take full ownership of assigned projects or process areas; ensure closure without repeated follow-up.
• Recognize time-sensitive or high-priority issues and act with urgency and judgment.
• Suggest and implement improvements to streamline academic and operational workflows.

Required Skills and Competencies:

• Data Analysis : Strong data analysis and decision-making skills to support continuous process improvement.
• Time and Task Management: Ability to juggle multiple priorities, meet strict deadlines, and handle last-minute escalations.
• Accountability: Takes complete ownership of assigned work; demonstrates proactive follow-through and reliability.
• Academic Experience: Prior experience as teaching assistant, faculty, or working in academic operations preferred.
• Tech Fluency: Working knowledge of Moodle (LMS), Salesforce (or similar CRM), Excel/Google Sheets, and calendar scheduling tools.
• Communication: Clear, professional written and verbal communication; able to coordinate across teams and levels.
• Organizational Skills and Attention to detail: Demonstrates strong Organizational skills, with a focus on process improvement.
• Adaptability: Thrives in a dynamic setting with evolving priorities; adjusts plans and processes as per programmatic needs.
• Stakeholder Coordination: Ability to work with students, faculty, administrative staff, and third-party service providers effectively.

Task - AA Recruitment & Training

KRA - Ensure timely recruitment, seamless onboarding, and continuous development of AAs through AACP program, and build a high-readiness academic support pool

KRA Weightage - 25%

Task - AA Workload Management

KRA - AA Allocation & Workload

KRA Weightage - 30%

Task - Process Excellence & Audit

KRA - Ensure robust documentation, data collection, audit adherence, and timely course delivery tracking to drive process excellence

KRA Weightage - 15%

Task - AA Management

KRA - Build a high-performing, responsive AA team through structured feedback, workload oversight, and timely issue resolution

KRA Weightage - 20%

Task - Advising

KRA - Academic Advising & Student Success

KRA Weightage - 10%

Total

100%

Manager – Academic Success

(Academic Associates Management and Advising)

Reporting to: Associate Director – Academic Success

Role Summary:

The Manager – Academic Success will be responsible for coordinating and executing critical academic and administrative functions, including course support, AA oversight, student advising, and systems integration. This role demands high ownership, adaptability to a dynamic academic environment, and the ability to manage time-sensitive deliverables without constant supervision. The role also involves day-to-day management of Academic Associates, ensuring operational excellence and alignment with institutional academic goals.

Key Responsibilities:

Academic and Course Management:

• Coordinate timely and accurate course setup including LMS (Moodle) integration, material uploads, and resource planning.
• Collect and track grading and component closure, ensuring Academic Associates (AAs) adhere to academic timelines each term.
• Liaise with Exams, Programs and IAA teams to ensure compliance with internal academic audits and timely grade release.
• Own the AA allocation/ scheduling process for courses, exams, invigilation, and tutorials.
• Troubleshoot operational bottlenecks by identifying issues early and independently resolving them or escalating where needed.
• Regular collection and analysis of feedback from faculty, students, and institutional partners to improve service quality.

AA Recruitment Oversight and Development:

• Supervise day-to-day work of Academic Associates, providing clear instructions and ensuring follow-through.
• Support the recruitment, onboarding, training, and mentoring of AAs, helping them understand academic expectations and protocols.
• Drive feedback mechanisms and facilitate periodic check-ins with AAs to evaluate performance and well-being.
• Ensure AAs complete required certifications and upskilling, especially around academic systems and teaching support.
• Support opportunities for AAs to enhance domain knowledge through curated sessions, seminars, or CLTE engagement.
• Foster a collaborative, communicative team culture that encourages peer learning and shared responsibility.

Advising and Student Engagement:

• Support student advising through scheduling, Salesforce updates, and academic documentation.
• Help plan tutorials and academic support sessions, ensuring coordination between faculty, AAs, and students.
• Maintain a trackable system for student support touchpoints and escalate any academic risk or concern as required.

Technology and Process Management:

• Manage academic workflows using LMS (Moodle), Salesforce, and Microsoft Office tools.
• Understand and implement process automations, dashboards, or trackers that reduce manual effort and increase visibility.
• Collaborate with IT and other institutional units to improve data accuracy and reduce redundancies in reporting or scheduling.

Process Improvement and Ownership:

• Take full ownership of assigned projects or process areas; ensure closure without repeated follow-up.
• Recognize time-sensitive or high-priority issues and act with urgency and judgment.
• Suggest and implement improvements to streamline academic and operational workflows.

Required Skills and Competencies:

• Data Analysis : Strong data analysis and decision-making skills to support continuous process improvement.
• Time and Task Management: Ability to juggle multiple priorities, meet strict deadlines, and handle last-minute escalations.
• Accountability: Takes complete ownership of assigned work; demonstrates proactive follow-through and reliability.
• Academic Experience: Prior experience as teaching assistant, faculty, or working in academic operations preferred.
• Tech Fluency: Working knowledge of Moodle (LMS), Salesforce (or similar CRM), Excel/Google Sheets, and calendar scheduling tools.
• Communication: Clear, professional written and verbal communication; able to coordinate across teams and levels.
• Organizational Skills and Attention to detail: Demonstrates strong Organizational skills, with a focus on process improvement.
• Adaptability: Thrives in a dynamic setting with evolving priorities; adjusts plans and processes as per programmatic needs.
• Stakeholder Coordination: Ability to work with students, faculty, administrative staff, and third-party service providers effectively.

Task - AA Recruitment & Training

KRA - Ensure timely recruitment, seamless onboarding, and continuous development of AAs through AACP program, and build a high-readiness academic support pool

KRA Weightage - 25%

Task - AA Workload Management

KRA - AA Allocation & Workload

KRA Weightage - 30%

Task - Process Excellence & Audit

KRA - Ensure robust documentation, data collection, audit adherence, and timely course delivery tracking to drive process excellence

KRA Weightage - 15%

Task - AA Management

KRA - Build a high-performing, responsive AA team through structured feedback, workload oversight, and timely issue resolution

KRA Weightage - 20%

Task - Advising

KRA - Academic Advising & Student Success

KRA Weightage - 10%

Total

100%

Manager – Academic Success

(Academic Associates Management and Advising)

Reporting to: Associate Director – Academic Success

Role Summary:

The Manager – Academic Success will be responsible for coordinating and executing critical academic and administrative functions, including course support, AA oversight, student advising, and systems integration. This role demands high ownership, adaptability to a dynamic academic environment, and the ability to manage time-sensitive deliverables without constant supervision. The role also involves day-to-day management of Academic Associates, ensuring operational excellence and alignment with institutional academic goals.

Key Responsibilities:

Academic and Course Management:

• Coordinate timely and accurate course setup including LMS (Moodle) integration, material uploads, and resource planning.
• Collect and track grading and component closure, ensuring Academic Associates (AAs) adhere to academic timelines each term.
• Liaise with Exams, Programs and IAA teams to ensure compliance with internal academic audits and timely grade release.
• Own the AA allocation/ scheduling process for courses, exams, invigilation, and tutorials.
• Troubleshoot operational bottlenecks by identifying issues early and independently resolving them or escalating where needed.
• Regular collection and analysis of feedback from faculty, students, and institutional partners to improve service quality.

AA Recruitment Oversight and Development:

• Supervise day-to-day work of Academic Associates, providing clear instructions and ensuring follow-through.
• Support the recruitment, onboarding, training, and mentoring of AAs, helping them understand academic expectations and protocols.
• Drive feedback mechanisms and facilitate periodic check-ins with AAs to evaluate performance and well-being.
• Ensure AAs complete required certifications and upskilling, especially around academic systems and teaching support.
• Support opportunities for AAs to enhance domain knowledge through curated sessions, seminars, or CLTE engagement.
• Foster a collaborative, communicative team culture that encourages peer learning and shared responsibility.

Advising and Student Engagement:

• Support student advising through scheduling, Salesforce updates, and academic documentation.
• Help plan tutorials and academic support sessions, ensuring coordination between faculty, AAs, and students.
• Maintain a trackable system for student support touchpoints and escalate any academic risk or concern as required.

Technology and Process Management:

• Manage academic workflows using LMS (Moodle), Salesforce, and Microsoft Office tools.
• Understand and implement process automations, dashboards, or trackers that reduce manual effort and increase visibility.
• Collaborate with IT and other institutional units to improve data accuracy and reduce redundancies in reporting or scheduling.

Process Improvement and Ownership:

• Take full ownership of assigned projects or process areas; ensure closure without repeated follow-up.
• Recognize time-sensitive or high-priority issues and act with urgency and judgment.
• Suggest and implement improvements to streamline academic and operational workflows.

Required Skills and Competencies:

• Data Analysis : Strong data analysis and decision-making skills to support continuous process improvement.
• Time and Task Management: Ability to juggle multiple priorities, meet strict deadlines, and handle last-minute escalations.
• Accountability: Takes complete ownership of assigned work; demonstrates proactive follow-through and reliability.
• Academic Experience: Prior experience as teaching assistant, faculty, or working in academic operations preferred.
• Tech Fluency: Working knowledge of Moodle (LMS), Salesforce (or similar CRM), Excel/Google Sheets, and calendar scheduling tools.
• Communication: Clear, professional written and verbal communication; able to coordinate across teams and levels.
• Organizational Skills and Attention to detail: Demonstrates strong Organizational skills, with a focus on process improvement.
• Adaptability: Thrives in a dynamic setting with evolving priorities; adjusts plans and processes as per programmatic needs.
• Stakeholder Coordination: Ability to work with students, faculty, administrative staff, and third-party service providers effectively.

Task - AA Recruitment & Training

KRA - Ensure timely recruitment, seamless onboarding, and continuous development of AAs through AACP program, and build a high-readiness academic support pool

KRA Weightage - 25%

Task - AA Workload Management

KRA - AA Allocation & Workload

KRA Weightage - 30%

Task - Process Excellence & Audit

KRA - Ensure robust documentation, data collection, audit adherence, and timely course delivery tracking to drive process excellence

KRA Weightage - 15%

Task - AA Management

KRA - Build a high-performing, responsive AA team through structured feedback, workload oversight, and timely issue resolution

KRA Weightage - 20%

Task - Advising

KRA - Academic Advising & Student Success

KRA Weightage - 10%

Total

100%

Manager – Academic Success

(Academic Associates Management and Advising)

Reporting to: Associate Director – Academic Success

Role Summary:

The Manager – Academic Success will be responsible for coordinating and executing critical academic and administrative functions, including course support, AA oversight, student advising, and systems integration. This role demands high ownership, adaptability to a dynamic academic environment, and the ability to manage time-sensitive deliverables without constant supervision. The role also involves day-to-day management of Academic Associates, ensuring operational excellence and alignment with institutional academic goals.

Key Responsibilities:

Academic and Course Management:

• Coordinate timely and accurate course setup including LMS (Moodle) integration, material uploads, and resource planning.
• Collect and track grading and component closure, ensuring Academic Associates (AAs) adhere to academic timelines each term.
• Liaise with Exams, Programs and IAA teams to ensure compliance with internal academic audits and timely grade release.
• Own the AA allocation/ scheduling process for courses, exams, invigilation, and tutorials.
• Troubleshoot operational bottlenecks by identifying issues early and independently resolving them or escalating where needed.
• Regular collection and analysis of feedback from faculty, students, and institutional partners to improve service quality.

AA Recruitment Oversight and Development:

• Supervise day-to-day work of Academic Associates, providing clear instructions and ensuring follow-through.
• Support the recruitment, onboarding, training, and mentoring of AAs, helping them understand academic expectations and protocols.
• Drive feedback mechanisms and facilitate periodic check-ins with AAs to evaluate performance and well-being.
• Ensure AAs complete required certifications and upskilling, especially around academic systems and teaching support.
• Support opportunities for AAs to enhance domain knowledge through curated sessions, seminars, or CLTE engagement.
• Foster a collaborative, communicative team culture that encourages peer learning and shared responsibility.

Advising and Student Engagement:

• Support student advising through scheduling, Salesforce updates, and academic documentation.
• Help plan tutorials and academic support sessions, ensuring coordination between faculty, AAs, and students.
• Maintain a trackable system for student support touchpoints and escalate any academic risk or concern as required.

Technology and Process Management:

• Manage academic workflows using LMS (Moodle), Salesforce, and Microsoft Office tools.
• Understand and implement process automations, dashboards, or trackers that reduce manual effort and increase visibility.
• Collaborate with IT and other institutional units to improve data accuracy and reduce redundancies in reporting or scheduling.

Process Improvement and Ownership:

• Take full ownership of assigned projects or process areas; ensure closure without repeated follow-up.
• Recognize time-sensitive or high-priority issues and act with urgency and judgment.
• Suggest and implement improvements to streamline academic and operational workflows.

Required Skills and Competencies:

• Data Analysis : Strong data analysis and decision-making skills to support continuous process improvement.
• Time and Task Management: Ability to juggle multiple priorities, meet strict deadlines, and handle last-minute escalations.
• Accountability: Takes complete ownership of assigned work; demonstrates proactive follow-through and reliability.
• Academic Experience: Prior experience as teaching assistant, faculty, or working in academic operations preferred.
• Tech Fluency: Working knowledge of Moodle (LMS), Salesforce (or similar CRM), Excel/Google Sheets, and calendar scheduling tools.
• Communication: Clear, professional written and verbal communication; able to coordinate across teams and levels.
• Organizational Skills and Attention to detail: Demonstrates strong Organizational skills, with a focus on process improvement.
• Adaptability: Thrives in a dynamic setting with evolving priorities; adjusts plans and processes as per programmatic needs.
• Stakeholder Coordination: Ability to work with students, faculty, administrative staff, and third-party service providers effectively.

Task - AA Recruitment & Training

KRA - Ensure timely recruitment, seamless onboarding, and continuous development of AAs through AACP program, and build a high-readiness academic support pool

KRA Weightage - 25%

Task - AA Workload Management

KRA - AA Allocation & Workload

KRA Weightage - 30%

Task - Process Excellence & Audit

KRA - Ensure robust documentation, data collection, audit adherence, and timely course delivery tracking to drive process excellence

KRA Weightage - 15%

Task - AA Management

KRA - Build a high-performing, responsive AA team through structured feedback, workload oversight, and timely issue resolution

KRA Weightage - 20%

Task - Advising

KRA - Academic Advising & Student Success

KRA Weightage - 10%

Total

100%