Explore cloud support opportunities, a growing field within the tech sector. These roles involve providing technical assistance and troubleshooting for cloud-based systems and applications. Professionals in this area work with various cloud platforms, including AWS, Azure, and Google Cloud. They handle tasks like system monitoring, incident response, and user support, making sure smooth operations and high availability of cloud services. This career path offers chances for growth in cloud computing, a skill set in high demand. Cloud support specialists are crucial for businesses adopting cloud technologies, ensuring their infrastructure runs efficiently and securely.4,238 Cloud Support jobs in India
Cloud Support Engineer
Posted 3 days ago
Job Viewed
Job Description
As a member of the Network Team within Oracle's Cloud Infrastructure (OCI) organization, you will play a key role in delivering reliable and secure connectivity solutions for our customers. You'll be working closely with OCI customers to resolve complex network challenges, ensuring they can run their cloud services smoothly and without disruption, ultimately supporting the seamless operation of their businesses.
**Overview**
The Oracle Cloud Infrastructure team is developed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it an elite engineering center with the laser focus on excellence.
Oracle's extensive customer base is looking for rock solid cloud solutions that provide the same reliability and effectiveness that they have come to expect from Oracle. As a trusted Enterprise vendor, Oracle provides highly cost-effective compute, storage, & PaaS Cloud solutions to its customer base.
We are specifically looking for Technical Engineer(s) to join our group, who are customer-focused with technical support experience to build a world-first and best in class customer experience. You will be responsible for post-sales support; assisting customers to solve and resolve issues they face while using our Cloud services. You will take an active role in the definition and evolution of standard practices and procedures. Work is non-routine and very complex, involving the application of advanced technical/business skills in Network management and troubleshooting
**Experience**
Interpersonal:
Good written and verbal English communication skills
Effectively communicate with people on both a technical and non-technical level
Ability to work with a global, remote workforce
Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided
A focus on customer service / satisfaction.
Technical:
Bachelor's degree, in Computer Science, MIS or related field
2+ years' experience in Infrastructure or related field
Experience supporting network and network security technologies, including:
Protocols such as BGP/OSPF/IS-IS, TCP, IPv4, IPv6, VxLAN, DNS, DHCP, MPLS, SSL
SDWAN
Routers and switches such as Cisco Nexus, Juniper MX, and Arista
Firewalls such as Fortinet, Juniper, and Palo Alto
Load balancers such as F5
In-depth knowledge of routing and switching
Experience performing regular capacity management functions for network and security components
Demonstrated ability to quickly troubleshoot network and network security problems to root cause, to restore service and to identify long term corrective and preventative actions
Work jointly with automation and monitoring teams to develop service-based monitoring metrics for security and routing functions
**Preferred Skills**
CCNA / CCNP Security OR Fortinet Network Security Expert (NSE) or equivalent
Technical understanding and practical application of network protocols and technology
VPN - IPSEC and SSL
Firewalls and load balancers, security policy management
Network / Security monitoring tools such as: SNMP, MTRG, Prometheus and Grafana etc.
Technical understanding and practical application of security support
Technical understanding and practical application of DevOps
Continuous Integration / Continuous Delivery & Deployment Tools
Network as Code strategy
Familiarity of IaaS/PaaS/SaaS infrastructure/environments
Integration technologies (APIs)
Scripting experience in Ansible, Python, others
**Location & Schedule**
The position is based in Bangalore/Hyderabad/Noida -India.You are entitled to work on shifts with weekends other than Saturday and Sunday. You should be willing to support on national holidays and public holidays. And most importantly should be open to any Shift. This is a fulltime, permanent position.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, after a conditional offer has been extended.
Employer Description
An Oracle career can span industries, roles, Countries, and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Career Level - IC2
**Responsibilities**
**Responsibilities**
We are looking for an experienced network support engineer with a strong technical background to help us transform the OCI network. As a Network Engineer, you will be responsible for the delivery and operation of critical customers connectivity services. You will work with peers, management, and project managers to deliver solutions, maintain network services, and provide escalation support for the Escalations team. You should be comfortable working in a fast-moving environment that requires agility and the drive to deliver. You should be comfortable taking on new challenges that develop your skills.
Have a data-driven mindset/passion
Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalations.
Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction.
Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability
Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident (Service Ticket) lifecycle
Focus on support/incidents & issues.
Document key learnings and other relevant details as part of the support you provide.
Continually improve skills through work experience and training(s)
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems
Identify opportunities to automate responses to common operational problems and requests
Ensure compliance, configuration and data quality levels are maintained
Work with internal stakeholders, external network, and security vendors
Document work instructions or procedures
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Cloud Support Engineer
Posted 3 days ago
Job Viewed
Job Description
As a member of the Network Team within Oracle's Cloud Infrastructure (OCI) organization, you will play a key role in delivering reliable and secure connectivity solutions for our customers. You'll be working closely with OCI customers to resolve complex network challenges, ensuring they can run their cloud services smoothly and without disruption, ultimately supporting the seamless operation of their businesses.
**Overview**
The Oracle Cloud Infrastructure team is developed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it an elite engineering center with the laser focus on excellence.
Oracle's extensive customer base is looking for rock solid cloud solutions that provide the same reliability and effectiveness that they have come to expect from Oracle. As a trusted Enterprise vendor, Oracle provides highly cost-effective compute, storage, & PaaS Cloud solutions to its customer base.
We are specifically looking for Technical Engineer(s) to join our group, who are customer-focused with technical support experience to build a world-first and best in class customer experience. You will be responsible for post-sales support; assisting customers to solve and resolve issues they face while using our Cloud services. You will take an active role in the definition and evolution of standard practices and procedures. Work is non-routine and very complex, involving the application of advanced technical/business skills in Network management and troubleshooting
**Experience**
Interpersonal:
Good written and verbal English communication skills
Effectively communicate with people on both a technical and non-technical level
Ability to work with a global, remote workforce
Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided
A focus on customer service / satisfaction.
Technical:
Bachelor's degree, in Computer Science, MIS or related field
2+ years' experience in Infrastructure or related field
Experience supporting network and network security technologies, including:
Protocols such as BGP/OSPF/IS-IS, TCP, IPv4, IPv6, VxLAN, DNS, DHCP, MPLS, SSL
SDWAN
Routers and switches such as Cisco Nexus, Juniper MX, and Arista
Firewalls such as Fortinet, Juniper, and Palo Alto
Load balancers such as F5
In-depth knowledge of routing and switching
Experience performing regular capacity management functions for network and security components
Demonstrated ability to quickly troubleshoot network and network security problems to root cause, to restore service and to identify long term corrective and preventative actions
Work jointly with automation and monitoring teams to develop service-based monitoring metrics for security and routing functions
**Preferred Skills**
CCNA / CCNP Security OR Fortinet Network Security Expert (NSE) or equivalent
Technical understanding and practical application of network protocols and technology
VPN - IPSEC and SSL
Firewalls and load balancers, security policy management
Network / Security monitoring tools such as: SNMP, MTRG, Prometheus and Grafana etc.
Technical understanding and practical application of security support
Technical understanding and practical application of DevOps
Continuous Integration / Continuous Delivery & Deployment Tools
Network as Code strategy
Familiarity of IaaS/PaaS/SaaS infrastructure/environments
Integration technologies (APIs)
Scripting experience in Ansible, Python, others
**Location & Schedule**
The position is based in Bangalore/Hyderabad/Noida -India.You are entitled to work on shifts with weekends other than Saturday and Sunday. You should be willing to support on national holidays and public holidays. And most importantly should be open to any Shift. This is a fulltime, permanent position.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, after a conditional offer has been extended.
Employer Description
An Oracle career can span industries, roles, Countries, and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Career Level - IC2
**Responsibilities**
**Responsibilities**
We are looking for an experienced network support engineer with a strong technical background to help us transform the OCI network. As a Network Engineer, you will be responsible for the delivery and operation of critical customers connectivity services. You will work with peers, management, and project managers to deliver solutions, maintain network services, and provide escalation support for the Escalations team. You should be comfortable working in a fast-moving environment that requires agility and the drive to deliver. You should be comfortable taking on new challenges that develop your skills.
Have a data-driven mindset/passion
Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalations.
Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction.
Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability
Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident (Service Ticket) lifecycle
Focus on support/incidents & issues.
Document key learnings and other relevant details as part of the support you provide.
Continually improve skills through work experience and training(s)
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems
Identify opportunities to automate responses to common operational problems and requests
Ensure compliance, configuration and data quality levels are maintained
Work with internal stakeholders, external network, and security vendors
Document work instructions or procedures
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Cloud Support Engineer
Posted 3 days ago
Job Viewed
Job Description
As a member of the Network Team within Oracle's Cloud Infrastructure (OCI) organization, you will play a key role in delivering reliable and secure connectivity solutions for our customers. You'll be working closely with OCI customers to resolve complex network challenges, ensuring they can run their cloud services smoothly and without disruption, ultimately supporting the seamless operation of their businesses.
**Overview**
The Oracle Cloud Infrastructure team is developed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it an elite engineering center with the laser focus on excellence.
Oracle's extensive customer base is looking for rock solid cloud solutions that provide the same reliability and effectiveness that they have come to expect from Oracle. As a trusted Enterprise vendor, Oracle provides highly cost-effective compute, storage, & PaaS Cloud solutions to its customer base.
We are specifically looking for Technical Engineer(s) to join our group, who are customer-focused with technical support experience to build a world-first and best in class customer experience. You will be responsible for post-sales support; assisting customers to solve and resolve issues they face while using our Cloud services. You will take an active role in the definition and evolution of standard practices and procedures. Work is non-routine and very complex, involving the application of advanced technical/business skills in Network management and troubleshooting
**Experience**
Interpersonal:
Good written and verbal English communication skills
Effectively communicate with people on both a technical and non-technical level
Ability to work with a global, remote workforce
Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided
A focus on customer service / satisfaction.
Technical:
Bachelor's degree, in Computer Science, MIS or related field
2+ years' experience in Infrastructure or related field
Experience supporting network and network security technologies, including:
Protocols such as BGP/OSPF/IS-IS, TCP, IPv4, IPv6, VxLAN, DNS, DHCP, MPLS, SSL
SDWAN
Routers and switches such as Cisco Nexus, Juniper MX, and Arista
Firewalls such as Fortinet, Juniper, and Palo Alto
Load balancers such as F5
In-depth knowledge of routing and switching
Experience performing regular capacity management functions for network and security components
Demonstrated ability to quickly troubleshoot network and network security problems to root cause, to restore service and to identify long term corrective and preventative actions
Work jointly with automation and monitoring teams to develop service-based monitoring metrics for security and routing functions
**Preferred Skills**
CCNA / CCNP Security OR Fortinet Network Security Expert (NSE) or equivalent
Technical understanding and practical application of network protocols and technology
VPN - IPSEC and SSL
Firewalls and load balancers, security policy management
Network / Security monitoring tools such as: SNMP, MTRG, Prometheus and Grafana etc.
Technical understanding and practical application of security support
Technical understanding and practical application of DevOps
Continuous Integration / Continuous Delivery & Deployment Tools
Network as Code strategy
Familiarity of IaaS/PaaS/SaaS infrastructure/environments
Integration technologies (APIs)
Scripting experience in Ansible, Python, others
**Location & Schedule**
The position is based in Bangalore/Hyderabad/Noida -India.You are entitled to work on shifts with weekends other than Saturday and Sunday. You should be willing to support on national holidays and public holidays. And most importantly should be open to any Shift. This is a fulltime, permanent position.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, after a conditional offer has been extended.
Employer Description
An Oracle career can span industries, roles, Countries, and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Career Level - IC2
**Responsibilities**
**Responsibilities**
We are looking for an experienced network support engineer with a strong technical background to help us transform the OCI network. As a Network Engineer, you will be responsible for the delivery and operation of critical customers connectivity services. You will work with peers, management, and project managers to deliver solutions, maintain network services, and provide escalation support for the Escalations team. You should be comfortable working in a fast-moving environment that requires agility and the drive to deliver. You should be comfortable taking on new challenges that develop your skills.
Have a data-driven mindset/passion
Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalations.
Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction.
Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability
Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident (Service Ticket) lifecycle
Focus on support/incidents & issues.
Document key learnings and other relevant details as part of the support you provide.
Continually improve skills through work experience and training(s)
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems
Identify opportunities to automate responses to common operational problems and requests
Ensure compliance, configuration and data quality levels are maintained
Work with internal stakeholders, external network, and security vendors
Document work instructions or procedures
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Cloud Support Engineer
Posted 4 days ago
Job Viewed
Job Description
About Position:
We seek a highly experienced Senior Software Engineer to lead in building the next generation of payment solutions that integrate with leading third-party providers such as Stripe and PayPal. You will help design and implement a scalable, AI-enhanced payment platform, working closely with Product, Architects, and cross-functional teams to deliver solutions that empower nonprofits to focus on their mission. The ideal candidate will have a strong background in payment platforms, API integrations, AI/ML-driven fraud detection, and cloud-native architecture.
- Role: Cloud Support Engineer
- Location: Pune
- Experience: 6 to 8 Years
- Job Type: Full Time Employment
What You'll Do:
- We are looking for a proactive and technically skilled Cloud Support Engineer to join our team.
- This role is ideal for professionals currently working at an AWS L5 level or equivalent, with strong experience in supporting production, internet-facing systems.
- You will be responsible for managing cloud infrastructure, triaging alerts, scripting automation, and ensuring system reliability and performance.
Expertise You'll Bring:
- Support production systems including Windows Server and web application servers.
- Manage Active Directory and related services.
- Write and maintain scripts using PowerShell, Bash, VBScript, etc., following company standards.
- Handle AWS-hosted applications, especially EC2 instances with load balancers.
- Triage production alerts/outages using detailed runbooks and perform Root Cause Analysis (RCA).
- Ensure compliance with IT operations best practices: configuration management, change control, security, monitoring, and automation.
- Collaborate with cross-functional teams with a 2-hour overlap with EST time zone.
- Strong experience with Windows Server OS and Active Directory.
- Proficiency in scripting languages (PowerShell, Bash, etc.).
- Hands-on experience with AWS, especially EC2 and load balancers.
- Familiarity with GitHub Actions and Jenkins for CI/CD.
- Solid understanding of IP networking, routing, firewalls, and protocols (SMTP, HTTP, DNS, ICMP).
- Knowledge of enterprise IT operations concepts and best practices.
- Excellent organizational and time management skills.
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Inclusive Environment:
Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We offer hybrid work options and flexible working hours to accommodate various needs and preferences.
- Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.
Our company fosters a value-driven and people-centric work environment that enables our employees to:
- Accelerate growth, both professionally and personally
- Impact the world in powerful, positive ways, using the latest technologies
- Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
- Unlock global opportunities to work and learn with the industry's best
Let's unleash your full potential at Persistent
"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."
Cloud Support Engineer
Posted today
Job Viewed
Job Description
About Position:
We seek a highly experienced Senior Software Engineer to lead in building the next generation of payment solutions that integrate with leading third-party providers such as Stripe and PayPal. You will help design and implement a scalable, AI-enhanced payment platform, working closely with Product, Architects, and cross-functional teams to deliver solutions that empower nonprofits to focus on their mission. The ideal candidate will have a strong background in payment platforms, API integrations, AI/ML-driven fraud detection, and cloud-native architecture.
- Role: Cloud Support Engineer
- Location: Pune
- Experience: 6 to 8 Years
- Job Type: Full Time Employment
What You'll Do:
- We are looking for a proactive and technically skilled Cloud Support Engineer to join our team.
- This role is ideal for professionals currently working at an AWS L5 level or equivalent, with strong experience in supporting production, internet-facing systems.
- You will be responsible for managing cloud infrastructure, triaging alerts, scripting automation, and ensuring system reliability and performance.
Expertise You'll Bring:
- Support production systems including Windows Server and web application servers.
- Manage Active Directory and related services.
- Write and maintain scripts using PowerShell, Bash, VBScript, etc., following company standards.
- Handle AWS-hosted applications, especially EC2 instances with load balancers.
- Triage production alerts/outages using detailed runbooks and perform Root Cause Analysis (RCA).
- Ensure compliance with IT operations best practices: configuration management, change control, security, monitoring, and automation.
- Collaborate with cross-functional teams with a 2-hour overlap with EST time zone.
- Strong experience with Windows Server OS and Active Directory.
- Proficiency in scripting languages (PowerShell, Bash, etc.).
- Hands-on experience with AWS, especially EC2 and load balancers.
- Familiarity with GitHub Actions and Jenkins for CI/CD.
- Solid understanding of IP networking, routing, firewalls, and protocols (SMTP, HTTP, DNS, ICMP).
- Knowledge of enterprise IT operations concepts and best practices.
- Excellent organizational and time management skills.
Benefits:
- Competitive salary and benefits package
- Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Inclusive Environment:
Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
- We offer hybrid work options and flexible working hours to accommodate various needs and preferences.
- Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.
Our company fosters a value-driven and people-centric work environment that enables our employees to:
- Accelerate growth, both professionally and personally
- Impact the world in powerful, positive ways, using the latest technologies
- Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
- Unlock global opportunities to work and learn with the industry's best
Let's unleash your full potential at Persistent
"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."
Cloud Support Engineer
Posted 4 days ago
Job Viewed
Job Description
We seek a highly experienced Senior Software Engineer to lead in building the next generation of payment solutions that integrate with leading third-party providers such as Stripe and PayPal. You will help design and implement a scalable, AI-enhanced payment platform, working closely with Product, Architects, and cross-functional teams to deliver solutions that empower nonprofits to focus on their mission. The ideal candidate will have a strong background in payment platforms, API integrations, AI/ML-driven fraud detection, and cloud-native architecture.
Role: Cloud Support Engineer
Location: Pune
Experience: 6 to 8 Years
Job Type: Full Time Employment
What You'll Do:
We are looking for a proactive and technically skilled Cloud Support Engineer to join our team.
This role is ideal for professionals currently working at an AWS L5 level or equivalent, with strong experience in supporting production, internet-facing systems.
You will be responsible for managing cloud infrastructure, triaging alerts, scripting automation, and ensuring system reliability and performance.
Expertise You'll Bring:
Support production systems including Windows Server and web application servers.
Manage Active Directory and related services.
Write and maintain scripts using PowerShell, Bash, VBScript, etc., following company standards.
Handle AWS-hosted applications, especially EC2 instances with load balancers.
Triage production alerts/outages using detailed runbooks and perform Root Cause Analysis (RCA).
Ensure compliance with IT operations best practices: configuration management, change control, security, monitoring, and automation.
Collaborate with cross-functional teams with a 2-hour overlap with EST time zone.
Strong experience with Windows Server OS and Active Directory.
Proficiency in scripting languages (PowerShell, Bash, etc.).
Hands-on experience with AWS, especially EC2 and load balancers.
Familiarity with GitHub Actions and Jenkins for CI/CD.
Solid understanding of IP networking, routing, firewalls, and protocols (SMTP, HTTP, DNS, ICMP).
Knowledge of enterprise IT operations concepts and best practices.
Excellent organizational and time management skills.
Benefits:
Competitive salary and benefits package
Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
Opportunity to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents
Inclusive Environment:
Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.
We offer hybrid work options and flexible working hours to accommodate various needs and preferences.
Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.
Our company fosters a value-driven and people-centric work environment that enables our employees to:
Accelerate growth, both professionally and personally
Impact the world in powerful, positive ways, using the latest technologies
Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
Unlock global opportunities to work and learn with the industry's best
Let's unleash your full potential at Persistent
"Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind."
Cloud Support Engineer
Posted today
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Job Description
As a member of the Network Team within Oracle’s Cloud Infrastructure (OCI) organization, you will play a key role in delivering reliable and secure connectivity solutions for our customers. You'll be working closely with OCI customers to resolve complex network challenges, ensuring they can run their cloud services smoothly and without disruption, ultimately supporting the seamless operation of their businesses.
Overview
The Oracle Cloud Infrastructure team is developed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it an elite engineering center with the laser focus on excellence.
Oracle’s extensive customer base is looking for rock solid cloud solutions that provide the same reliability and effectiveness that they have come to expect from Oracle. As a trusted Enterprise vendor, Oracle provides highly cost-effective compute, storage, & PaaS Cloud solutions to its customer base.
We are specifically looking for Technical Engineer(s) to join our group, who are customer-focused with technical support experience to build a world-first and best in class customer experience. You will be responsible for post-sales support; assisting customers to solve and resolve issues they face while using our Cloud services. You will take an active role in the definition and evolution of standard practices and procedures. Work is non-routine and very complex, involving the application of advanced technical/business skills in Network management and troubleshooting
Experience
Interpersonal:
Good written and verbal English communication skills
Effectively communicate with people on both a technical and non-technical level
Ability to work with a global, remote workforce
Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided
A focus on customer service / satisfaction.
Technical:
Bachelor’s degree, in Computer Science, MIS or related field
2+ years’ experience in Infrastructure or related field
Experience supporting network and network security technologies, including:
Protocols such as BGP/OSPF/IS-IS, TCP, IPv4, IPv6, VxLAN, DNS, DHCP, MPLS, SSL
SDWAN
Routers and switches such as Cisco Nexus, Juniper MX, and Arista
Firewalls such as Fortinet, Juniper, and Palo Alto
Load balancers such as F5
In-depth knowledge of routing and switching
Experience performing regular capacity management functions for network and security components
Demonstrated ability to quickly troubleshoot network and network security problems to root cause, to restore service and to identify long term corrective and preventative actions
Work jointly with automation and monitoring teams to develop service-based monitoring metrics for security and routing functions
Preferred Skills
CCNA / CCNP Security OR Fortinet Network Security Expert (NSE) or equivalent
Technical understanding and practical application of network protocols and technology
VPN – IPSEC and SSL
Firewalls and load balancers, security policy management
Network / Security monitoring tools such as: SNMP, MTRG, Prometheus and Grafana etc.
Technical understanding and practical application of security support
Technical understanding and practical application of DevOps
Continuous Integration / Continuous Delivery & Deployment Tools
Network as Code strategy
Familiarity of IaaS/PaaS/SaaS infrastructure/environments
Integration technologies (APIs)
Scripting experience in Ansible, Python, others
Location & Schedule
The position is based in Bangalore/Hyderabad/Noida are entitled to work on shifts with weekends other than Saturday and Sunday. You should be willing to support on national holidays and public holidays. And most importantly should be open to any Shift. This is a fulltime, permanent position.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, after a conditional offer has been extended.
Employer Description
An Oracle career can span industries, roles, Countries, and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Career Level - IC2
Responsibilities
We are looking for an experienced network support engineer with a strong technical background to help us transform the OCI network. As a Network Engineer, you will be responsible for the delivery and operation of critical customers connectivity services. You will work with peers, management, and project managers to deliver solutions, maintain network services, and provide escalation support for the Escalations team. You should be comfortable working in a fast-moving environment that requires agility and the drive to deliver. You should be comfortable taking on new challenges that develop your skills.
Have a data-driven mindset/passion
Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalations.
Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction.
Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability
Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident (Service Ticket) lifecycle
Focus on support/incidents & issues.
Document key learnings and other relevant details as part of the support you provide.
Continually improve skills through work experience and training(s)
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems
Identify opportunities to automate responses to common operational problems and requests
Ensure compliance, configuration and data quality levels are maintained
Work with internal stakeholders, external network, and security vendors
Document work instructions or procedures
Career Level - IC2
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Cloud Support Engineer
Posted today
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Job Description
Description
:Roles & Responsibilities:
• CSE will be responsible to monitor the Cloud Infrastructure and respond to any issues.
• Expected to learn DevOps Skills on work
• Responsible to provide timely and effective resolutions to the customer tickets.
• Responsible to Interact with Dev Team to coordinate on the customer tickets.
• Responsible to update the Open tickets on daily basis.
• Meets expectations regarding productivity as defined by the process or manager
• Enter bugs to Engineering on any infrastructure issues.
• Keep status and change logs for any work.
• Working days: 5 days a week – Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)
Primary Skills required:
• Knowledge of Azure.
• Working knowledge of Linux environment
• Basic knowledge of the DevOps Concepts
• Ability to follow instructions as directed
• Willingness to work in 24 x 7 work environment
• Experience on working with any of the ticketing tools like Jira, ServiceNow
• Excellent communication skills in English (both spoken and written)
Secondary Skills required:
• Self-motivated with excellent interpersonal skills
• Innovative and self-starter
• Detail and analytical orientation
• Problem solving and conflict resolution skills
• Demonstrated ability to work in a fast paced environment
• Ability to respond to common inquiries or complaints from customers
• Must be well organized and driven to meet deadlines
• Attention to detail. Able to work with little or no supervision.
• Ability to work with team members across the globe
Experience range:
1+ years of overall experience
Educational Qualifications:
B.E./ ME (CS/EE) / MCA/Graduate or equivalent higher-level degree
Certifications:
Any Cloud Certification preferred.
About BETSOL-
BETSOL is a Data Management and Intelligent Automation company offering products and solutions to both enterprises and consumers. BETSOL’s Data Management product lines include Rebit (Rebitgo.com) and Zmanda (Zmanda.com). BETSOL’s Intelligent Automation product line is comprised of products and professional services under the LeTo brand (Betsol.com). Additionally, BETSOL Global Services builds and supports end to- end enterprise solutions, reducing time-to-market for our customers. Our engineering team, with its several patents, delivers award-winning products and solutions in over 35 countries. Our work locations are set against the vibrant backdrops of Denver, Broomfield, Colorado and Bangalore, India.
Our success is recognized with industry awards and a net promoter score that is 2x the industry average. We take pride in being an employee centric organization. Learn more at betsol.com
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Cloud Support Engineer
Posted today
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Job Description
Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.
Responsibilities
Provide support for Strategy s Business Intelligence product suite, Cloud platform, and its underlying technologies
- Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
- Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy s product suite through analytical talent and strong troubleshooting abilities
- Collaborate and communicate effectively with peers, internal application and software development teams
- Prioritize and communicate product defects and enhancements to development teams
- Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
- Able to support MicroStrategy customers during their working hours between 12:30 pm and 9:30 pm IST
- Enhance personal and professional growth by participating in Internal Development Programs
- Work in a strong team environment
Qualifications
- Bachelor s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
- Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies
- Windows/Linux system administration knowledge
- Minimum of 2 years of IT customer service experience / strong customer focus
- Minimum of 1 year of MicroStrategy Platform usage or administration knowledge
- Able to support MicroStrategy customers during their working hours between 11.30 and 8.30 pm IST
- Strong analytical and troubleshooting skills and experience
- Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
- Excellent oral and written English communication skills
- Preferred: Cloud Certifications (AWS, Azure, Google Cloud)
Skills Required
Aws Services, Linux Administration, Networking Protocols, Scripting Languages