206 Community Support jobs in India
Community Support Worker
Posted today
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Job Description
Support Workers Wanted – Community Access & HubPrograms
Love making a difference? Come join the Sunnyfield crew!
Who We Are
At Sunnyfield, we’re all about people—our clients, their families, and of course, our amazing team! We support people with disability to live life their way, full of choice, opportunity, and independence. With exciting growth happening across NSW, there’s never been a better time to jump on board.
What’s the Job?
We’re on the lookout for passionate, fun, and caring Support Workers to join our teams across both Community Access (1:1 support out and about) and Community Hubs (group-based programs full of creativity and connection). No two days are the same—and that’s the beauty of it!
Locations we're hiring in:
Bexley
Dulwich Hill
Inner West
Eastern Suburbs
Sutherland Shire
Whether it’s helping someone try something new, get involved in the community, or build daily living skills—you’ll be right there making it happen.
What You’ll Be Doing:
Supporting people to achieve their goals
Heading out into the community for fun and meaningful activities
Building great relationships and creating positive experiences
Helping with personal care and day-to-day needs
Keeping simple records to track progress and celebrate wins
You’ll Love This Role If You:
Have experience in the disability sector (bonus points if you’ve supported high-needs clients)
Are confident helping with personal care and happy to roll up your sleeves
Have a big heart, a good sense of humour, and a can-do attitude
Enjoy working with a team that lifts each other up
Why Sunnyfield?
We’re a purpose-driven organisation with real heart
Salary packaging = more money in your pocket
Paid training & real opportunities to grow
Flexible hours to suit your lifestyle
Supportive team environment
Sound Good? Let’s Chat!
If you’re ready to bring your energy, compassion and creativity to a role that actually matters—apply now with your resume, Most of our roles are permanent part-time, but if you're after casual work, we’ve got that too!
Just make sure to let us know your preferred role type and location when applying.
You’ll need to be fully COVID-19 vaccinated and able to pass relevant checks (NDIS Worker Screening, National Criminal History, etc.).
Community Support Worker
Posted today
Job Viewed
Job Description
Permanent Full-Time Position
We are excited to offer Full Time Permanent position for a Level 3 Community Support Worker for our Community Living Support – Refugee (CLSR) Mental Health program based in Liverpool . Usual hours of work Monday to Friday between 8am-4.0pm .
New Horizons is a great place to work and grow. Our people don’t just work with us because they have the skills and experience to do the job. To work with us you have a positive, authentic, inclusive personality which you bring to work with you every day.
This position supports the delivery of community-based support in the Mental Health space. Lived experience relevant to the role is desirable. If you're looking for somewhere to pursue your passion and make a significant difference within your community by ensuring culturally safe and responsive support, this is the role for you.
The Day to Day
Providing support to Participants in the mental health community outreach services, to improve their independence by assisting with living skills, transport, social activities, as well as other supports as required.
Keeping customer records up to date using online systems.
Developing and maintaining professional relationships with people, families, caregivers and key stakeholders.
Complete risk assessments, support plans and other required documents in a timely manner.
You are
Punctual, Friendly, Outgoing, Non-Judgmental, Flexible, Persistent, Empathetic, Practical, Balanced, Compassionate, warm.
Invested in providing the highest quality in Mental Health services to the community.
Competent in working with people living with Mental Health.
What you need to have
Qualification in Mental Health or Community Services, OR equivalent relevant experience in the human services industry.
Demonstrated understanding of mental health issues affecting refugees and asylum seekers and the effects of torture on individuals, young people, families and communities.
Experience in the mental health and community sector, with strong knowledge of services, Mental Health programs, NDIS and Understanding of Person-Centered Practices.
Current Police check (not more than 3 months old)
Valid NSW Drivers C class licence, with ability to drive vehicles in licence class.
Valid first aid certificate.
NDIS Workers Check
WWCC
Basic skills in Microsoft Office, other common systems.
Passion, Respect & Integrity.
Benefits may include
New Horizons pays above the award & penalty rates
Salary packaging of up to $15,900+ in tax free pay, plus entertainment card to package an additional $2,650
Fitness Passport
Access to flexible work arrangements and purchased annual leave program with a bonus week of annual leave if worked 10 weekends in a calendar year.
Reward program that recognises your achievements
Utilise our Employee Assistance Program providing counselling services
Support in growing your career through mentoring and professional development opportunities
How to Apply
If you can see yourself in this rewarding role, please apply via the link now – our application process is mobile friendly.
Please note that as part of our employment checks, we will request a Current police check (not more than 3 months old), a NSW Working with Children Check (WWCC) and an NDIS Worker Screening Check.
To help make the process speedy we encourage you to have/apply for the checks upon application as there can be some delays in obtaining these checks through the relevant services.
New Horizons values and celebrates diversity and encourages applications from all people. Our vision is to see happy inclusive communities work together in collaborative and inclusive ways to create opportunity and improve quality of life. Our workforce proudly reflects the local communities we connect with and support.
New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.
Community Support Worker
Posted today
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Job Description
Unlock Your Potential - Join the Rocky Bay Support Worker Team!
Are you a compassionate individual with a genuine desire to make a difference in the lives of others? Rocky Bay are looking for dedicated and caring Support Workers to join our dynamic Community team in Perth, both North and South of the river!
About the role:
- Salary: $29.19 - $6.55 per hour + Salary Packaging
- Permanent Part Time rosters:
- Availability required between 6am-9pm (varied)
- 20-60 hours per fortnight (+ occasional weekends)
- Locations: Ascot, Cockburn, Duncraig, Gosnells, Joondalup, Mosman Park , Nollamara & the Peel Region
As a Community Support Worker, you'll have the opportunity to empower individuals with disabilities and their families by providing exceptional support and care. Your role will be multifaceted, ranging from assisting with daily living activities to facilitating community access and promoting independence.
Key Responsibilities:
- Provide personalised support and assistance with daily living tasks such as personal care, meal preparation, medication assistance and household tasks
- Facilitate community access and participation by accompanying customers to appointments, social events and recreational activities
- Foster independence by encouraging and supporting customers in developing life skills, decision-making abilities and achieving personal goals
- Maintain accurate and detailed records, ensuring open communication with families and other support team members
- Promote a safe and respectful environment for customers adhering to Rocky Bay's policies and procedures
Rocky Bay is looking for individuals who:
- Have a genuine passion for making a positive impact to our customers
- Excellent interpersonal skills and commitment to empowering our customers
- Have the ability to adapt to diverse situations and changing needs and circumstances of the individual and communities they support
- Have a willingness to learn and grow within the organisation
Benefits we can offer you:
- Enjoy a variety of employee benefits including discounts with HBF Health, discount on servicing at Ultra Tune, discounts with JBHIFI and special offers on Commonwealth Bank products to name a few!
- Refer a friend and receive $2,0 0
- Access to fleet vehicles for work-related travel and free onsite parking
- Take advantage of our Purchased Leave Program to boost your annual leave to up to 6 weeks per year
- Excellent Salary Packaging options (up to 18,550)
- Health and Wellness programs including access to our Employee Assistance Program and discounted Fitstop gym memberships
Join our dedicated team and be part of a leading disability provider organisation that values and supports its employees. At Rocky Bay you'll have access to ongoing training, professional development opportunities and a supportive work environment that fosters personal and professional growth. Click "Apply" now and we look forward to welcoming you!
We have some strict compliance requirements which will be required if your application is progressed
You can search us on all social media platforms by searching #therockybayway
For further information about career advancement and opportunities at Rocky Bay, please click on the below link:
At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at We're here to help!
At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We’re building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply. Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.
Community Support Worker – AOD
Posted today
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Job Description
Wurli-Wurlinjang Health Service (WWHS) is an Aboriginal Community Controlled Organisation that prides itself on delivering a range of health services to the community in a style and manner that makes clients feel welcome and comfortable. WWHS operates a range of clinics and provides a range of primary health care and other services which include our Main Clinic (acute and general care), Gudbinji Chronic Disease Clinic, Binjari Health Centre, Women and Children’s Health and Men’s Health. We also deliver Community Service programs which aim to achieve better outcomes in early intervention, treatment and management through an integrated approach in a primary health care setting like our Alcohol and Other Drugs Program, Social and Emotional Wellbeing program, Katherine Individual Support Program and our Strong Indigenous Families program.
The Alcohol and Other Drugs (AOD) Management program is funded to deliver alcohol and other drugs services targeting Aboriginal and Torres Strait Islander people residing in the Katherine region and their families. The service is required to promote individual and community wellbeing and reduce substance abuse through the provision of holistic, culturally appropriate alcohol and other drug harm minimisation, education, treatment, rehabilitation and after care services.
The Community Support provides for the integration of cultural authority and culturally safe practices in assisting the program team deliver services to the community, by assisting to establish and maintain positive relationships with individuals, families and communities. The role is required to maintain a link between Wurli and their clients who are utilising our services and act as role model for Aboriginal and Torres Strait Islander people by modelling appropriate healthy lifestyle behaviours within a harm minimisation and reduction framework.
Ideally we are seeking candidates with the following
- Cert II in Community Services
- Driver’s Licence
- Working with children’s clearance (Ochre Card)
- National Police Certificate
- COVID 19 vaccination certificate
For more information regarding the position specifics please review the (Position-Profile-_Community-Support-Worker-AOD))
If you have any queries regarding this position please contact a member of the Human Resource team on *** or email ***
Aboriginal and/or Torres Strait Islander persons are encouraged to apply
Community Engagement Support Officer / Sexual Health Educator
Posted today
Job Viewed
Job Description
Wurli-Wurlinjang Health Service (WWHS) is an Aboriginal Community Controlled Organisation that prides itself on delivering a range of health services to the community in a style and manner that makes clients feel welcome and comfortable. WWHS operates a range of clinics and provides a range of primary health care and other services which include our Main Clinic (acute and general care), Gudbinji Chronic Disease Clinic, Binjari Health Centre, Women and Children’s Health, Men’s Health and a Dental Clinic.
We also deliver Community Service programs which aim to achieve better outcomes in early intervention, treatment and management through an integrated approach in a primary health care setting like our Alcohol and Other Drugs Program, Social and Emotional Wellbeing program, Katherine Individual Support Program and our Strong Indigenous Families program.
The Community Engagement Support Officer/ Sexual Health Educator is an integral role within the SER program particularly to ensure Wurli provides a high level of culturally appropriate support and authenticity to the program rollout and delivery.
Key responsibility of the role will include community engagement, education, promotion and advocacy and to provide cultural mentoring and guidance to our non-indigenous team members. This role is also required to develop and deliver and coordinate an innovative program, of activities and opportunities for and with young people with an emphasis on good choices and sexual health encompassing a community development context.
Aboriginal and/or Torres Strait Islander persons are encouraged to apply.
You will need:
- Current National Police Certificate (no less than 3 months from issue date)
- Current Northern Territory Driver’s License
- Current Working with Children’s Clearance (Ochre Card)
A fantastic range of benefits include:
- Salary sacrificing options
- Generous leave entitlements (6 weeks annual leave, 15 days personal leave, 1-week special leave, study leave).
For Further details regarding this position please refer to the Position Description
To apply for this job please submit your online application or email ***
Community Outreach Coordinator
Posted today
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Job Description
Job Description :
Requirements :
Salary : 15,000 to 20,000 per month
Community Outreach Coordinator
Posted today
Job Viewed
Job Description
Job Description :
Requirements :
Salary : 15,000 to 20,000 per month
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Community Outreach Associate
Posted today
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Community Engagement & Session Facilitation (Core Role)
- Plan and facilitate interactive awareness sessions, workshops, and groupdiscussions in schools, colleges, communities, and partner organisations.
- Build safe, inclusive spaces for adolescents, youth, women, and other communitymembers to explore topics like mental health, gender, sexuality, relationships,and substance use.
- Adapt facilitation styles to different audience needs - from youth in classrooms toprofessionals in health centres.Outreach and Partnerships
- Build strong relationships with NGOs, schools, healthcare providers, police, andgovernment bodies.
- Promote MCF's mental and physical health projects across community networks.
- Facilitate partnerships to co-create materials and amplify health messaging.Advocacy and Resource Mobilisation
- Facilitate connection, co-creation of Information, Education, and Communication(IEC) materials and two-way knowledge transfers with diverse stakeholders,including health professionals, policymakers, community organisations, andindividuals with lived experiences.
- Amplify collective voices in advocating for policy development, improvedservices, and increased funding.
- Assist in resource mobilisation efforts by pooling together human, research, andfinancial resources to maximise impact and reach underserved populations.
- Contribute to the development of grant proposals, project reports, and otherdocumentation related to partnerships and networking initiatives.Monitoring and Evaluation.
- Maintain timely and accurate records of outreach activities, contacts, outcomesand community feedback for reporting purposes.
- Monitor and evaluate the impact of outreach activities, collect feedback fromstakeholders, and propose strategies for continuous improvement.
- Develop and implement monitoring and evaluation frameworks to assess theimpact and effectiveness of projects. Project Coordination:
- Coordinate and manage pre-session planning, implementation, monitoring, and evaluation aspects.
- Conduct group discussions, needs assessments, and identify community physical and mental health concerns. Gather insights to inform the development of tailored health interventions.
- Engage with communities, youth, teachers, and parents to identify issues affecting them and determine how their needs can be met through project initiatives. Ensure that their voices are integral to project planning and execution.
- Build and maintain strong relationships with project partners, community organisations, government agencies, schools, and other relevant stakeholders.
- Coordinate training programs and capacity-building initiatives for project staff,volunteers, and community members.Qualifications and Skills
- Master’s degree in psychology, social work, public health, or a related field.
- Strong connections and familiarity with local culture, traditions, and communitydynamics.
- 1+ years of community engagement, conducting in-person sessions, workshops,preferably in an NGO or health project.
- Strong communication skills in English, Hindi, and Marathi.
- Excellent communication, interpersonal, and leadership skills.
- Ability to travel across Pune with your own vehicle.
- Proficiency in using technology for communication and record-keeping (e.g., MSOffice, Google Drive, virtual communication platforms).
- Experience in resource mobilisation, grant writing, and partnership developmentis highly valued.
- Demonstrated persistence, flexibility, and resourcefulness in the face of obstaclesand shifting priorities.
- Confidence in public speaking and holding space for sensitive topics.
Application Process:
Pay: ₹20,000.00 - ₹22,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Ability to commute/relocate:
- Karvenagar, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Master's (preferred)
**Experience**:
- Community Outreach: 1 year (required)
**Language**:
- Marathi (required)
Work Location: In person
Digital Support Experience Community Manager
Posted 9 days ago
Job Viewed
Job Description
25WD89823
_The French translation can be found below!/La traduction en français se trouve plus bas!_
**Position Overview**
We are looking for a passionate and strategic **Digital Support Community Liaison Manager** to optimize the community technical digital support experience for our customers. Partnering with Community Leadership, this role is responsible for ensuring that customer inquiries are efficiently addressed, accepted solutions are transformed into valuable knowledge assets, and users are guided to the appropriate level of support based on their entitlements. The manager will collaborate closely with IT, support, and community teams to continuously enhance digital support experiences and drive customer engagement.
Location: At a commutable distance from any Autodesk office globally, EMEA or AMER timezone.
**Responsibilities**
+ **Develop & Execute Community Strategy:** Develop and execute on the Technical Support community strategy to enhance engagement, knowledge sharing, and self-service capabilities. Develop pathways for users to engage in forums, guiding them to relevant solutions or facilitating the creation discussion threads when necessary
+ **Content Flow Optimization:** Ensure a seamless content loop into and out of the forums. Work with Community Managers & Expert Elite to identify accepted solutions in forums and ensure conversion into valuable knowledge artifacts
+ **AI & Automation Integration:** Work with IT teams to leverage AI and automation tools to streamline and coordinate the creation and distribution of knowledge content into and from the forum
+ **Self-Service & Automation Enhancement:** Continuously refine automation processes to improve customer self-service experiences working with the Community Management team to enhance community knowledge engagement
+ **User Experience Improvement:** Identify pain points in the customer community support journey and recommend enhancements to improve UX satisfaction and efficiency through community interactions
+ **Cross-Team Collaboration:** Work closely with IT, technical support teams, and community team to align digital support strategies with business objectives and provide valuable insights. Collaborate with Community Managers, Community Program Team and Product experts to maintain an active, valuable support ecosystem
+ **Performance Analysis & Reporting:** Determine shared metrics with the Community team to track KPIs, analyze trends in customer inquiries, and provide actionable recommendations to enhance the effectiveness of digital support through communities
**Minimum Qualifications**
+ 7+ years of experience with online communities, digital technical support ecosystems, customer experience roles
+ Familiarity with AI-driven automation, knowledge management tools, and self-service support
+ Proven ability to collaborate with IT and support teams to enhance digital service delivery
+ Strong analytical skills to measure and optimize support effectiveness
+ Exceptional communication, project management, and stakeholder engagement skills
**Preferred Qualifications**
+ Background in technology, SaaS, or IT support organizations
+ Experience with Community strategy & operations & automation in content production & process optimization
#LI-MM2
---
**Description du poste**
Nous recherchons un(e) **Responsable de la liaison avec la communauté d'assistance numérique** passionné(e) et stratégique afin d'optimiser l'expérience d'assistance technique numérique de la communauté pour nos clients. En partenariat avec la direction de la communauté, cette personne sera chargée de veiller à ce que les demandes des clients soient traitées efficacement, que les solutions acceptées soient transformées en ressources de connaissances précieuses et que les utilisateurs soient orientés vers le niveau d'assistance approprié en fonction de leurs droits. Le responsable travaillera en étroite collaboration avec les équipes informatiques, d'assistance et de la communauté afin d'améliorer en permanence l'expérience d'assistance numérique et de renforcer l'engagement des clients.
Lieu : À une distance raisonnable de n'importe quel bureau Autodesk dans le monde, fuseau horaire EMEA ou AMER.
**Responsabilités**
+ **Développer et exécuter la stratégie communautaire :** Développer et exécuter la stratégie de la communauté d'assistance technique afin d'améliorer l'engagement, le partage des connaissances et les capacités en libre-service. Développer des moyens permettant aux utilisateurs de participer aux forums, en les guidant vers des solutions pertinentes ou en facilitant la création de fils de discussion si nécessaire.
+ **Optimisation du flux de contenu :** Assurer une boucle de contenu fluide vers et depuis les forums. Collaborer avec les gestionnaires de communauté et les experts Elite afin d'identifier les solutions acceptées dans les forums et de garantir leur conversion en connaissances utiles
+ **Intégration de l'IA et de l'automatisation :** collaborer avec les équipes informatiques afin de tirer parti des outils d'IA et d'automatisation pour rationaliser et coordonner la création et la distribution de contenu de connaissances vers et depuis le forum
+ **Amélioration du libre-service et de l'automatisation :** affiner en permanence les processus d'automatisation afin d'améliorer l'expérience de libre-service des clients en collaboration avec l'équipe de gestion de la communauté afin de renforcer l'engagement communautaire
+ Amélioration de l'expérience utilisateur : identifier les points faibles dans le parcours d'assistance de la communauté des clients et recommander des améliorations pour améliorer la satisfaction et l'efficacité de l'expérience utilisateur grâce aux interactions avec la communauté.
+ Collaboration entre les équipes : travailler en étroite collaboration avec les équipes informatiques, d'assistance technique et communautaire afin d'aligner les stratégies d'assistance numérique sur les objectifs commerciaux et fournir des informations précieuses. Collaborer avec les gestionnaires de communauté, l'équipe du programme communautaire et les experts produits afin de maintenir un écosystème d'assistance actif et précieux.
+ **Analyse des performances et reporting :** Déterminer des indicateurs communs avec l'équipe communautaire afin de suivre les KPI, analyser les tendances des demandes des clients et fournir des recommandations concrètes pour améliorer l'efficacité du support numérique via les communautés
**Qualifications minimales**
+ 7 ans d'expérience minimum dans le domaine des communautés en ligne, des écosystèmes de support technique numérique et des fonctions liées à l'expérience client
+ Connaissance de l'automatisation basée sur l'IA, des outils de gestion des connaissances et du support en libre-service
+ Capacité avérée à collaborer avec les équipes informatiques et d'assistance afin d'améliorer la prestation des services numériques
+ Solides compétences analytiques pour mesurer et optimiser l'efficacité de l'assistance
+ Excellentes compétences en communication, en gestion de projet et en mobilisation des parties prenantes
**Qualifications souhaitées**
+ Expérience dans le domaine des technologies, du SaaS ou des organisations d'assistance informatique
+ Expérience en stratégie et opérations communautaires, ainsi qu'en automatisation de la production de contenu et de l'optimisation des processus
#LI-MM2
**Learn More / Plus d'information**
**About Autodesk /** **À propos d'Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l'être. Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde. En tant qu'Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous !
**Salary transparency /** **Transparence salariale**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Le salaire est l'un des éléments du programme de rémunération concurrentiel d'Autodesk. Pour les postes basés au Canada (Colombie-Britannique), nous proposons un salaire de base compris entre X et X dollars. Les offres sont basées sur l'expérience et la situation géographique du candidat et peuvent dépasser cette fourchette. En plus du salaire de base, notre programme de rémunération peut inclure des primes annuelles en espèces, des commissions pour les postes commerciaux, des attributions d'actions et un ensemble complet d'avantages sociaux.
**Diversity & Belonging /** **Diversité et appurtenance**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: sommes fiers de cultiver une culture d'appartenance où chacun peut s'épanouir. Pour en savoir plus, cliquez ici : you an existing contractor or consultant with Autodesk?**
**Êtes-vous un sous-traitant ou un consultant existant d'Autodesk ?**
Please search for open jobs and apply internally (not on this external site).
Veuillez rechercher des emplois vacants et postuler à l'interne (pas sur ce site externe).
Digital Support Experience Community Manager
Posted today
Job Viewed
Job Description
Position Overview
We are looking for a passionate and strategic Digital Support Community Liaison Manager to optimize the community technical digital support experience for our customers. Partnering with Community Leadership, this role is responsible for ensuring that customer inquiries are efficiently addressed, accepted solutions are transformed into valuable knowledge assets, and users are guided to the appropriate level of support based on their entitlements. The manager will collaborate closely with IT, support, and community teams to continuously enhance digital support experiences and drive customer engagement.
Location: At a commutable distance from any Autodesk office globally, EMEA or AMER timezone.
Responsibilities
Develop & Execute Community Strategy: Develop and execute on the Technical Support community strategy to enhance engagement, knowledge sharing, and self-service capabilities. Develop pathways for users to engage in forums, guiding them to relevant solutions or facilitating the creation discussion threads when necessary
Content Flow Optimization: Ensure a seamless content loop into and out of the forums. Work with Community Managers & Expert Elite to identify accepted solutions in forums and ensure conversion into valuable knowledge artifacts
AI & Automation Integration: Work with IT teams to leverage AI and automation tools to streamline and coordinate the creation and distribution of knowledge content into and from the forum
Self-Service & Automation Enhancement: Continuously refine automation processes to improve customer self-service experiences working with the Community Management team to enhance community knowledge engagement
User Experience Improvement: Identify pain points in the customer community support journey and recommend enhancements to improve UX satisfaction and efficiency through community interactions
Cross-Team Collaboration: Work closely with IT, technical support teams, and community team to align digital support strategies with business objectives and provide valuable insights. Collaborate with Community Managers, Community Program Team and Product experts to maintain an active, valuable support ecosystem
Performance Analysis & Reporting: Determine shared metrics with the Community team to track KPIs, analyze trends in customer inquiries, and provide actionable recommendations to enhance the effectiveness of digital support through communities
Minimum Qualifications
7+ years of experience with online communities, digital technical support ecosystems, customer experience roles
Familiarity with AI-driven automation, knowledge management tools, and self-service support
Proven ability to collaborate with IT and support teams to enhance digital service delivery
Strong analytical skills to measure and optimize support effectiveness
Exceptional communication, project management, and stakeholder engagement skills
Preferred Qualifications
Background in technology, SaaS, or IT support organizations
Experience with Community strategy & operations & automation in content production & process optimization
#LI-MM2
Learn More / Plus d'information
About Autodesk / À propos d’Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l’être. Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde. En tant qu’Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous !
Salary transparency / Transparence salariale
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Le salaire est l'un des éléments du programme de rémunération concurrentiel d'Autodesk. Pour les postes basés au Canada (Colombie-Britannique), nous proposons un salaire de base compris entre X et X dollars. Les offres sont basées sur l'expérience et la situation géographique du candidat et peuvent dépasser cette fourchette. En plus du salaire de base, notre programme de rémunération peut inclure des primes annuelles en espèces, des commissions pour les postes commerciaux, des attributions d'actions et un ensemble complet d'avantages sociaux.
Diversity & Belonging / Diversité et appurtenance
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:
Nous sommes fiers de cultiver une culture d’appartenance où chacun peut s’épanouir. Pour en savoir plus, cliquez ici :
Are you an existing contractor or consultant with Autodesk?
Êtes-vous un sous-traitant ou un consultant existant d’Autodesk ?
Please search for open jobs and apply internally (not on this external site).
Veuillez rechercher des emplois vacants et postuler à l’interne (pas sur ce site externe).