63 Customer Service jobs in Prayagraj

We at LawSikho are seeking a dedicated & enthusiastic ‘Support Associate' to join our team.

Company website: ,

Key Responsibilities:

1. Respond promptly and effectively to student inquiries through various channels including email and phone.

2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.

3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.

4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.

5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.

6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company.

7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.

8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.

9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.

10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.

11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.

12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.

Who can apply:

1. Candidates with minimum 1 year of experience.

Other requirements:

● Bachelor’s degree in business administration or relevant field (Undergraduates can also apply).

● A minimum of 1 to 2 years of proven experience in a customer support position.

● Excellent English communication (both written and spoken).

● Proficiency in Google Sheets and Docs and customer support software.

● Outstanding written and verbal communication skills.

● Good understanding of management practices and techniques.

We are Bright:

Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.

Bright’s tools include credit score building, automated debt paydown plans, financial planning, budget planning tools, and refinance loans. It works with credit cards, student loans and car loans.

Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews.

Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +$40 million in funding to date.

Bright has recently raised $50M in debt funding from Encina Lender Finance, for its credit business growth. Encina Lender Finance provides lending solutions to consumer and commercial speciality finance companies across the U.S. and Canada.

Today we are among the top 8 US FinTech companies. We will become a top-100 US financial institution, with the unique strength of data science and predictive modelling to enhance financial products for a user’s life outcomes.

We will be the first at-scale Consumer Tech company, built in India for Global markets.

About Our Founders:

Bright was founded in 2019 by a founding team from McKinsey’s Banking Practice (Petko Plachkov and Avi Patchava ) and InMobi Data Scientist (Avi Patchava, Varun Modi , Avinash Ramakath , Jayashree Merwade ).

Job Description:

What You'll do?

• Maintaining a positive, empathetic and professional attitude toward customers always.
• Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
• Communicating with customers through various channels. Where possible create templates to be more effective.
• Acknowledging and resolving customer complaints.
• Complete understanding of products inside and out with ability to train the juniors
• Keeping records of customer interactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

What You'll Bring?

• 0 - 1.5 years of customer service experience in handling US clients
• Willing to work in Night Shift.
• Hunger to succeed and to thrive in an exciting and fast-paced early stage startup environment.

What You’ll Get?

• A journey to create an AI-powered bank.
• An opportunity to work with A+ team in a fast-growing global startup.
• As a founding member of this team, you take pride in helping shape the future of the company and the compliance team.
• Building new processes and structures from the ground up

Job Description: Automotive Customer Service Representative

Location: Remote (North American Hours)

Desired Skills and Experience:

• Education: Bachelor's degree in Engineering
• Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred)

Key Duties and Responsibilities:

• Manage daily customer requests through a shared mailbox and provide member support across multiple channels.
• Ensure customer satisfaction by addressing complaints and inquiries promptly.
• Conduct product sales and process returns and related requests.
• Identify and assess customers' needs to achieve satisfaction.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Maintain records of customer interactions, comments, and complaints.
• Provide feedback to management regarding customer issues, concerns, and emerging trends.
• Adhere to communication procedures, guidelines, and policies.
• Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems.
• Develop and document knowledge into useful content.
• Continuously enhance knowledge of products and services.
• Achieve or surpass performance targets.
• Participate in training and development programs to enhance customer service skills and knowledge.

Requirements and Skills:

• Demonstrated experience in customer service.
• Automotive repair, parts, and component knowledge (required).
• Technical or engineering experience.
• Proficiency in English.
• Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions.
• Ability to multitask, prioritize tasks, and manage time efficiently.
• Maintain a positive, empathetic, and professional demeanor with customers.
• Customer-centered approach with adaptability to various customer personalities.
• Teamwork skills for working with team members and other departments.
• Ability to work remotely in shifts aligned with market operational hours.
• Digital literacy.
• Willingness to achieve goals and pursue self-improvement.
• Capability to perform effectively under pressure.
• Ability to work North American working hours.

Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!

Customer Service Administrator

Join PEER as a Customer Service Administrator and play a key role in supporting learners on their trade school journey. In this role, you’ll keep things running smoothly by managing data, results, progress, and scheduling — making a real difference to the success of our students.

Key Responsibilities

• Provide essential admin support to PEER’s RTO

• Manage enrolments, attendance, and learner scheduling for trade school

• Coordinate and communicate learner schedules in a timely manner

• Monitor shared inboxes and handle communication with learners and staff

• Maintain accurate data entry and records with strong attention to detail

• Support smooth office processes, including student follow-ups

• Adapt and pitch in across a variety of trade school tasks

About You:

You are highly organised and thrive on keeping things running smoothly. With strong scheduling and coordination skills, you can manage multiple priorities, meet deadlines, and adapt when plans change.

You are a clear communicator, both written and verbal, and build strong relationships with learners, employers, and colleagues. Detail-oriented and accurate, you ensure enrolments, timetables, and records are managed with precision.

You bring at least 12 months of administration experience, confidence using Microsoft Office, and a proactive approach to learning new systems, including learning management platforms.

Qualifications & Requirements

• Proven administration experience
• National Police check (or willingness to obtain)
• Working with children check (or willingness to obtain)

PEER Perks!

• Competitive salary
• Meaningful, purpose-driven work
• Collaborative and inclusive culture
• Opportunities for growth and professional development
• Gifted leave over the end of year shut down period (over and above standard annual leave allowance)
• Monthly Rostered Day Off (RDO) program
• Paid volunteer day per year   
• Free access to an onsite gym
• On-site canteen   
• Free staff uniform (optional) and laundry allowance
• Flexible working arrangements

Why Join PEER?

At PEER, we don’t just train apprentices and trainees — we empower futures. You’ll be part of a supportive, values-driven organisation that invests in its people and makes a real impact on the community.

Customer Service Coordinator

Play a key role in supporting PEER’s Registered Training Organisation (RTO). This role provides vital administrative support, ensuring compliance with regulatory and funding requirements, while coordinating learner progress, scheduling, and overall program administration.

Key Responsibilities

• Deliver exceptional customer service and act as a professional representative of PEER

• Build and maintain strong relationships with new and existing employers

• Prepare and issue learner documentation to support enrolment and induction within required timeframes

•   Conduct testing, facilitate induction and scheduling of training

• Collaborate with Customer Service, GTO, and RTO teams to support learner progression and organisational goals

• Provide administrative support to training staff and generate reports to track learner progress

About You:

You are highly organised and thrive in a fast-paced environment, with a keen eye for detail and accuracy in everything you do. You bring excellent written, verbal and face to face communication skills, enabling you to build strong connections with learners, employers, and colleagues across the organisation.

You are self-motivated and adaptable — equally comfortable working independently or as part of a team. With a methodical approach to problem-solving, you remain positive, flexible, and resilient when challenges arise.

You have experience using learning management systems or similar data management programs, along with strong capability across Microsoft Office applications including Word, Excel, Outlook, SharePoint, and Teams, ideally within a training or education setting. 

Qualifications & Requirements

• Proven administration experience
• National Police check (or willingness to obtain)
• Working with children check (or willingness to obtain)

PEER Perks!

• Competitive salary
• Meaningful, purpose-driven work
• Collaborative and inclusive culture
• Opportunities for growth and professional development
• Gifted leave over the end of year shut down period (over and above standard annual leave allowance)
• Monthly Rostered Day Off (RDO) program
• Paid volunteer day per year   
• Free access to an onsite gym
• On-site canteen   
• Free staff uniform (optional) and laundry allowance
• Flexible working arrangements

Why Join PEER?

At PEER, we don’t just train apprentices and trainees — we empower futures. You’ll be part of a supportive, values-driven organisation that invests in its people and makes a real impact on the community.