Information Technology Specialist

Hyderabad, Andhra Pradesh Sharp Brains

Posted 1 day ago

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Job Description

Detailed JD

  • Job Location: HTC- Hyderabad office
  • Work : 24/7 Shift
  • Experience : 2 – 5 years (Even 1 year is also fine)

Service Desk Agent (24x7)

Responsibilities:

  • Act as the first point of contact for users reporting IT issues or requesting services.
  • Log, categorize, and prioritize incidents and service requests in the ITSM tools.
  • Troubleshoot and resolve technical issues related to hardware, software, networks, and user accounts.
  • Escalate complex or unresolved issues to appropriate support tiers following defined escalation paths.
  • Provide remote support using remote access tools and follow documented procedures and knowledge base articles.
  • Ensure accurate documentation of all user interactions and solutions provided.
  • Follow ITIL-aligned processes such as Incident Management, Request Fulfilment, and Access Management.
  • Maintain awareness of service desk procedures, SLAs, and support protocols.
  • Participate in shift-based rotations to ensure 24x7 coverage where required.
  • Provide excellent customer service and maintain a high level of user satisfaction.
  • Assist in identifying recurring issues and contribute to knowledge base updates.

Experience:

  • 2-5 years of experience in an IT support/help desk environment.
  • Exposure to ticketing system (ServiceNow).
  • Experience supporting end-users remotely in a fast-paced environment.

Education:

  • Bachelor’s degree in information technology, Computer Science, or related field.
  • Equivalent work experience may be considered in lieu of formal education.

Skills:

  • Basic to intermediate knowledge of Windows/Mac OS, MS Office Suite, email clients, printers, and networking fundamentals.
  • Excellent troubleshooting and problem-solving abilities.
  • Strong verbal and written communication skills.
  • Ability to multitask and handle a high volume of support requests.
  • Customer-focused attitude with a calm and patient demeanor.
  • Inbound and Outbound calling Experience Required Must
This advertiser has chosen not to accept applicants from your region.

Information Technology Recruiter

Hyderabad, Andhra Pradesh Best Infosystems Ltd.

Posted today

Job Viewed

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Job Description

IT Recruiter / Senior IT Recruiter – India (Work from Home) | Preference for Birlasoft Experience (Full-time/Contract)

Position: Senior IT Recruiter

Location: Kanpur, India

Experience: 2–10 years

About the Role:

We are seeking a highly skilled and experienced Senior IT Recruiter with hands-on expertise in ERP, CRM, and niche technology skills. The ideal candidate will have prior experience working on Birlasoft requirements and a strong ability to source, screen, and close candidates for specialized IT roles.

Key Responsibilities:

*End-to-end recruitment for ERP, CRM, and niche technology roles.

*Understand client requirements, particularly for Birlasoft projects, and deliver quality profiles within timelines.

*Source candidates using job portals, social media, networking, referrals, and headhunting.

*Conduct initial screenings, schedule interviews, and coordinate with hiring managers.

*Maintain candidate pipelines and track recruitment metrics.

*Build and maintain strong relationships with candidates and stakeholders.

Required Skills & Qualifications:

*2–10 years of experience in IT recruitment, with proven expertise in ERP, CRM, and niche technologies.

*Prior experience working on Birlasoft hiring is highly preferred.

*Strong sourcing skills using portals like Naukri, , and other platforms.

*Excellent communication and interpersonal skills.

*Ability to work in a fast-paced, target-driven environment.

Education:

*Bachelor's degree in any discipline (HR, IT, or related field preferred).

Regards,

Ashok

Best Infosystems Ltd.

Cell No:

WhatsApp No:

Email id:

This advertiser has chosen not to accept applicants from your region.

Information Technology Specialist

Hyderabad, Andhra Pradesh Sharp Brains

Posted today

Job Viewed

Tap Again To Close

Job Description

Detailed JD
Job Location: HTC- Hyderabad office
Work : 24/7 Shift
Experience : 2 – 5 years (Even 1 year is also fine)

Service Desk Agent (24x7)
Responsibilities:
Act as the first point of contact for users reporting IT issues or requesting services.
Log, categorize, and prioritize incidents and service requests in the ITSM tools.
Troubleshoot and resolve technical issues related to hardware, software, networks, and user accounts.
Escalate complex or unresolved issues to appropriate support tiers following defined escalation paths.
Provide remote support using remote access tools and follow documented procedures and knowledge base articles.
Ensure accurate documentation of all user interactions and solutions provided.
Follow ITIL-aligned processes such as Incident Management, Request Fulfilment, and Access Management.
Maintain awareness of service desk procedures, SLAs, and support protocols.
Participate in shift-based rotations to ensure 24x7 coverage where required.
Provide excellent customer service and maintain a high level of user satisfaction.
Assist in identifying recurring issues and contribute to knowledge base updates.
Experience:
2-5 years of experience in an IT support/help desk environment.
Exposure to ticketing system (ServiceNow).
Experience supporting end-users remotely in a fast-paced environment.
Education:
Bachelor’s degree in information technology, Computer Science, or related field.
Equivalent work experience may be considered in lieu of formal education.
Skills:
Basic to intermediate knowledge of Windows/Mac OS, MS Office Suite, email clients, printers, and networking fundamentals.
Excellent troubleshooting and problem-solving abilities.
Strong verbal and written communication skills.
Ability to multitask and handle a high volume of support requests.
Customer-focused attitude with a calm and patient demeanor.
Inbound and Outbound calling Experience Required Must
This advertiser has chosen not to accept applicants from your region.

Information Technology Specialist

Hyderabad, Andhra Pradesh Sharp Brains

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Details:


Position: IT Support Technician L1 (On-site)


Role Type: FTE


Working Days: 5 Days in a week


Contract duration: 1 year (extendable)


Contract Type: Freelance / B2B contract


Experience Required: More than 3 years as IT Support.


Site Address: India (Remote)


Languages required: English (B2), Chinese(C1)


PRIMARY SKILLS: -

•2-4 years of call taking profile with core Help Desk Skills

•Basic Understanding of the Enterprise IT Infra set up

•Basic knowledge on Active Directory.

•3+ years’ experience supporting wide multiple versions of operating system

•Basic O365 Administration using Office365 Admin Console.

•Strong writing and documentation skills a must including being able to train other Engineers as and when required.

•Good knowledge on trouble shooting email client issues like Outlook.

•Excellent Hardware and software troubleshooting skills

•Good understanding in handling Microsoft office suite functionality and troubleshooting skills.

•Fluent in English and Mandarin, in both oral and written communication

•Good knowledge in Utility software technical knowledge such as Antivirus and others.

ROLE AND RESPONSIBILITIES: -

•Primary contact point for end users via phone/Chat/self-service tickets.

•Qualify and Open tickets for remediation of events.

•Triage Tickets to respective teams.

•Regular update and follow up on tickets in the queue

•Follow up tickets till closure.

•Ability to manage a variety of technically complicated tasks effectively

•Experience in Remote support and troubleshooting skills.

•Understanding of Basics Hardware accessories / devices and peripherals

•Should be flexible for rotational shifts

•Excellent oral and written communications skills

•Exposure in practicing ITIL standards for Infrastructure management

QUALIFICATIONS AND EDUCATION REQUIREMENTS: -

•A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology

•ITIL V4 Foundation training or certification

•Knowledge and experience using OS like windows, Mac and Linux

•Working knowledge of MS Office (PPT, Excel, Word)

•Certification – ITIL V4, Modern Desktop administrator (MD 103)

DESIRABLE SKILLS: -

•Able to understand the email flow issues internal & external

•End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.).

•Demonstrate a high level of customer relationship skills which includes email etiquette.

•Good Communication skills, follow up skills, Willingness to work in rotational shifts

•Good Communication skills follow up skills, Willingness to work in rotational shifts.

•Remote troubleshooting

BEHAVIORAL ATTRIBUTES: -

•Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets

•Excellent problem solving / troubleshooting skills

•Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations

•within stipulated time

•Explains ideas clearly and logically to others and is attentive in interactions

•Identifies the target audience for communication and carefully listens to their opinions and feedback

•Ability to work in Teams

This advertiser has chosen not to accept applicants from your region.

Information Technology Recruiter

Hyderabad, Andhra Pradesh Best Infosystems Ltd.

Posted today

Job Viewed

Tap Again To Close

Job Description

IT Recruiter / Senior IT Recruiter – India (Work from Home) | Preference for Birlasoft Experience (Full-time/Contract)


Position: Senior IT Recruiter

Location: Kanpur, India

Experience: 2–10 years


About the Role:

We are seeking a highly skilled and experienced Senior IT Recruiter with hands-on expertise in ERP, CRM, and niche technology skills. The ideal candidate will have prior experience working on Birlasoft requirements and a strong ability to source, screen, and close candidates for specialized IT roles.


Key Responsibilities:

*End-to-end recruitment for ERP, CRM, and niche technology roles.

*Understand client requirements, particularly for Birlasoft projects, and deliver quality profiles within timelines.

*Source candidates using job portals, social media, networking, referrals, and headhunting.

*Conduct initial screenings, schedule interviews, and coordinate with hiring managers.

*Maintain candidate pipelines and track recruitment metrics.

*Build and maintain strong relationships with candidates and stakeholders.


Required Skills & Qualifications:

*2–10 years of experience in IT recruitment, with proven expertise in ERP, CRM, and niche technologies.

*Prior experience working on Birlasoft hiring is highly preferred.

*Strong sourcing skills using portals like Naukri, , and other platforms.

*Excellent communication and interpersonal skills.

*Ability to work in a fast-paced, target-driven environment.


Education:

*Bachelor’s degree in any discipline (HR, IT, or related field preferred).


Regards,

Ashok

Best Infosystems Ltd.

Cell No:

WhatsApp No:

Email id:

This advertiser has chosen not to accept applicants from your region.

Information technology specialist

Hyderabad, Andhra Pradesh Sharp Brains

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Job Details:Position: IT Support Technician L1 (On-site)Role Type: FTEWorking Days: 5 Days in a week Contract duration: 1 year (extendable)Contract Type: Freelance / B2 B contractExperience Required: More than 3 years as IT Support.Site Address: India (Remote)Languages required: English (B2), Chinese(C1)PRIMARY SKILLS: -•2-4 years of call taking profile with core Help Desk Skills•Basic Understanding of the Enterprise IT Infra set up•Basic knowledge on Active Directory.•3+ years’ experience supporting wide multiple versions of operating system•Basic O365 Administration using Office365 Admin Console.•Strong writing and documentation skills a must including being able to train other Engineers as and when required.•Good knowledge on trouble shooting email client issues like Outlook.•Excellent Hardware and software troubleshooting skills•Good understanding in handling Microsoft office suite functionality and troubleshooting skills.•Fluent in English and Mandarin, in both oral and written communication•Good knowledge in Utility software technical knowledge such as Antivirus and others.ROLE AND RESPONSIBILITIES: -•Primary contact point for end users via phone/Chat/self-service tickets.•Qualify and Open tickets for remediation of events.•Triage Tickets to respective teams.•Regular update and follow up on tickets in the queue•Follow up tickets till closure.•Ability to manage a variety of technically complicated tasks effectively•Experience in Remote support and troubleshooting skills.•Understanding of Basics Hardware accessories / devices and peripherals•Should be flexible for rotational shifts•Excellent oral and written communications skills•Exposure in practicing ITIL standards for Infrastructure managementQUALIFICATIONS AND EDUCATION REQUIREMENTS: -•A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology•ITIL V4 Foundation training or certification•Knowledge and experience using OS like windows, Mac and Linux•Working knowledge of MS Office (PPT, Excel, Word)•Certification – ITIL V4, Modern Desktop administrator (MD 103)DESIRABLE SKILLS: -•Able to understand the email flow issues internal & external•End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.).•Demonstrate a high level of customer relationship skills which includes email etiquette.•Good Communication skills, follow up skills, Willingness to work in rotational shifts•Good Communication skills follow up skills, Willingness to work in rotational shifts.•Remote troubleshooting BEHAVIORAL ATTRIBUTES: -•Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets•Excellent problem solving / troubleshooting skills•Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations•within stipulated time•Explains ideas clearly and logically to others and is attentive in interactions•Identifies the target audience for communication and carefully listens to their opinions and feedback•Ability to work in Teams
This advertiser has chosen not to accept applicants from your region.

Information technology recruiter

Hyderabad, Andhra Pradesh Best Infosystems Ltd.

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
IT Recruiter / Senior IT Recruiter – India (Work from Home) | Preference for Birlasoft Experience (Full-time/Contract)Position: Senior IT RecruiterLocation: Kanpur, IndiaExperience: 2–10 yearsAbout the Role:We are seeking a highly skilled and experienced Senior IT Recruiter with hands-on expertise in ERP, CRM, and niche technology skills. The ideal candidate will have prior experience working on Birlasoft requirements and a strong ability to source, screen, and close candidates for specialized IT roles.Key Responsibilities:*End-to-end recruitment for ERP, CRM, and niche technology roles.*Understand client requirements, particularly for Birlasoft projects, and deliver quality profiles within timelines.*Source candidates using job portals, social media, networking, referrals, and headhunting.*Conduct initial screenings, schedule interviews, and coordinate with hiring managers.*Maintain candidate pipelines and track recruitment metrics.*Build and maintain strong relationships with candidates and stakeholders.Required Skills & Qualifications:*2–10 years of experience in IT recruitment, with proven expertise in ERP, CRM, and niche technologies.*Prior experience working on Birlasoft hiring is highly preferred.*Strong sourcing skills using portals like Naukri, , and other platforms.*Excellent communication and interpersonal skills.*Ability to work in a fast-paced, target-driven environment.Education:*Bachelor’s degree in any discipline (HR, IT, or related field preferred).Regards,AshokBest Infosystems Ltd.Cell No: Whats App No: Email id:
This advertiser has chosen not to accept applicants from your region.
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