62 Infosys jobs in Bengaluru

Greetings from Ignites Human Capital Services

Freshers

Experienced

Freshers 35k

Experienced 50k

50k with joining bonus of 52k

call hr

call

call hr

Roles and Responsibilities

• Handle customer calls to resolve their queries and concerns.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex customer issues that require escalation.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
• Experienced:45k
• call
• call

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
• Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly.
• Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction.
• Collaborate with internal stakeholders to resolve complex issues that require technical expertise.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

• 0-5 years of experience in BPO/Call Centre environment.
• Excellent communication skills in English language (written & spoken).
• Ability to work rotational shifts including night shifts (UK shift).
• Strong problem-solving skills with ability to handle multiple tasks simultaneously.
• Basic computer knowledge with proficiency in Microsoft Office applications.

Greetings From Ignites Human Capital Services

Freshers

Experienced

Freshers 25k

Experienced

35k to 50k

call

call

call

call

Roles and Responsibilities

• Handle customer calls to resolve their queries and concerns.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex customer issues that require escalation.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
• For freshers 35k
• Experienced:45k
• call
• call

Roles and Responsibilities

• Handle customer calls to resolve their queries and concerns.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex customer issues that require escalation.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
• Freshers And Any experience is FINE

call

call hr

Duration of Hiring

2 Years

No of years experience

8+

Job Description

You have hands-on experience with :

• reactive programming patterns

• continuous integration and automated test & build

• functional programming

• agile development (Scrum) principles & methodologies

• developing NodeJS applications

• specific technologies : database Couchbase (NOSQL)

• Knowledge of java script/typescript (angular 2+) web-based development, tooling and framework and software quality metrics is required.

Mandatory Skills

Angular, Node Js, Javascript, TypeScript, CouchBase

Work Location (if remote work location is possible)

Bangalore only (Need to work from client location). WFH as per Infosys policy

Client Interview / F2F Applicable

Both

Roles and Responsibilities

• Handle customer calls to resolve their queries and concerns.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex customer issues that require escalation.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
• Experienced:45k
• call
• call

call hr

call

call

Greetings

We are hiring for Infosys and other MNC companies with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number:

DHARSHAN

(Please send us a message on WhatsApp in case the numbers are busy).

NOTE:

Provisional degree certificate and PANCARD (hard copy) mandatory.

Job Details

Process: International Voice Process

Work Location: Bangalore

Cab Service: Both ways provided

CTC Details: Freshers only Grads - 5.5 LPA

Shift Timings: UK Rotational Shifts / Rotational Off

Qualifications: Any Graduates

Roles and Responsibilities

Its a customer Support profile were you have to interact with the customers (Inbound / Outbound process) to resolve the issues that the customers are facing.

Desired Candidate Profile

* Any Graduate / Post Graduates / Undergraduates freshers or with minimum of 6 months of

experience in International voice process mandatory.

*Only Customer Service Experience.

* International Voice or technical Back ground preferred

Perks and Benefits

*Incentives

*Insurance

*Pickup & Drop Facility

Regards,

DHARSHAN

Roles and Responsibilities

• Handle customer calls to resolve their queries and concerns.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex customer issues that require escalation.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
• Freshers And Any experience is FINE

call

call hr

call

call hr