Explore numerous IT job opportunities in Help Desk Support I
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Job Description – Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness.
For over 24 years, our focus on becoming a trusted partner to each client has allowed us to become a $230MM+ company with a pool of over 1900 associates who cover the full spectrum of IT expertise.
We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.
Why System Soft Technologies?
At System Soft Technologies, we are a family unit powered by diversity, inclusion, transparency, respect, integrity and passion for our clients and our people.
Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future.
By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals.
This keeps us nimble, ahead of the competition, and on top of our industry.
Our continued success begins with you.
Job Summary: We are looking for a competent Help Desk Support I to provide fast and useful technical assistance on computer systems.
You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Qualifications: Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field System Soft Technologies is a proud equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.
We are committed to the full inclusion of all qualified individuals.
If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.
You can request reasonable accommodations by contacting us at
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Help Desk Technician II
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Job Description
This role is a Service Desk Technician supporting Experian's Contact Center, also known as the MCE.
The key role of the MCE Service Desk is to be the single point of contact to address and quickly resolve technical issues raised by the end user. The Service Desk operates as a technical resource providing support, testing, and initial triage whenever issues arise within contact center applications. We also manage and maintain all hardware required for the 1200+ agents we support.
Responsibilities:
Skills:
Qualifications
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Management trainee - help desk
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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of a Management Trainee, Collections
We are looking for professionals with OTC proven ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions
Responsibilities
• Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Respond to email /phone queries related to disputed invoice
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and supervise the past dues
• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a phenomenal teammate to process any Adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal and expertly.
• Call out problems to senior staff members and or management as appropriate.
Qualifications we seek in you
Minimum qualifications
• Any Graduate
• Strong Communication Skills (verbal and written)
• High Energy level
Preferred qualifications
• Good customer handling skills
Associate-it Help Desk
Posted today
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Job Description
**Designation**:Associate**:
**Job Location**:Hyderabad**:
**Qualifications**:Any Graduation**:
**Years of Experience**:1-3 years**:
**About Accenture Operations**:
**What would you do?**:
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.
This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.
**What are we looking for?**:
**We are looking for individuals who have the following skillset**:
- Ability to perform under pressure
- Detail orientation
- Ability to establish strong client relationship
**Roles and Responsibilities**:
- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your team and direct supervisor
- You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be required to help in the overall team's workload by managing your deliverables and help the team when required
- You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.
Any Graduation
IT Help Desk Technician
Posted today
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Job Description
**This role is located in Gurugram.**:
**Your Impact**:
DISCO is looking for an IT Service Desk Technician who is passionate about providing exceptional customer service and thrives on solving complex technical issues. The Service Desk provides front-line technical support for our employees, on-board new employees, maintains the knowledge base and more. As a Service Desk Technician at DISCO, you will be the first point of contact for all our internal customers. You will have the opportunity to be the user's voice in IT projects and advocate for an exceptional customer experience.
**What You'll Do**:
- Escalate incidents with accurate documentation to a suitable technician, when required.
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions and actions taken, through to final resolution.
- Research solutions through internal and external knowledge base as needed.
- Manage user provisioning and de-provisioning, including accounts, equipment, data handoff, etc.
- Manage and ensure the accuracy of our hardware and software inventory.
- Take the initiative in identifying and improving internal IT processes.
- Maintain and develop detailed documentation related to IT processes and the end-user knowledge base.
- Assist in deploying new software, hardware and other tools across our fleet.
**Who you are.**:
- A Bachelor's Degree in Information Technology or a related field.
- 2 + years of experience providing technical support in a corporate environment.
- Exceptional customer service and communication skills.
- Ability to work in shifts and be available for on-call rotations.
- Deep knowledge of and troubleshooting experience with macOS and Windows 10.
- Experience troubleshooting LAN and Wifi networks.
- Detail-oriented and a passion for learning new technologies and skills.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to work a flexible schedule and availability for an on-call rotation.
**Even Better If You Have**:
- ITILv4 Certification
- Servicenow Certifications
- Experience with scripting languages including Bash, Powershell or Python.
**Perks of DISCO.**
- Open, inclusive, and fun environment
- Competitive salary plus discretionary bonus
- Opportunity to be a part of a startup that is revolutionizing the legal industry
- Growth opportunities throughout the company
**About DISCO**:
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.
Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Information Technology Help Desk Analyst
Posted today
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Job Description
The IT Helpdesk Analyst – L1 Support acts as the initial point of contact for all internal IT support issues across SOLM. This role focuses on providing frontline support to a global user base across multiple time zones and technologies, with a special emphasis on macOS, Windows, and SaaS tools. The analyst will log and manage tickets via Salesforce Service Cloud , provide timely responses, and deliver an excellent end-user experience.
The role requires outstanding communication skills , a calm and soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.
- End-User Support
- Serve as the first point of contact for all IT-related queries, incidents, and requests via Salesforce Service Cloud (ticketing system).
- Support end-users across macOS and Windows 10/11 environments.
- Provide remote assistance using Zoom, Teams, and other collaboration tools.
- Assist with access issues, password resets, MFA support, and basic software troubleshooting.
- Issue Troubleshooting & Escalation
- Troubleshoot hardware and software issues related to:
- Office 365 (Outlook, Teams, OneDrive)
- VPN, RDP, internet/network connectivity
- Printing, conference room equipment, endpoint configurations
- Escalate unresolved technical issues to L2/L3 support based on standard SLAs.
- Record all actions, communications, and outcomes in the ticketing system.
- Stakeholder Engagement & Communication
- Communicate technical solutions clearly to users with varying technical skill levels.
- Maintain professionalism when working with international colleagues and leadership.
- Exhibit excellent verbal and written English communication with a courteous and empathetic approach.
- Collaborate with internal teams and support global operations across North America, EMEA, LATAM, and APAC regions.
- Device and Access Management
- Assist with user onboarding/offboarding (Active Directory, Azure AD, O365).
- Perform basic macOS user configuration and application setup.
- Coordinate device provisioning, handoffs, and return logistics.
- Track assets in alignment with company inventory procedures.
- Security and Compliance
- Guide users on secure password practices and endpoint protection basics.
- Detect and report unusual behavior or phishing incidents to the security team.
- Ensure compliance with IT security policies in daily support tasks.
- Evaluate and recommend new technologies and solutions to improve operations.
- Drive innovation and continuous improvement within the IT infrastructure.
- Plan and execute technology upgrades and modernization efforts.
- Implement backup solutions and ensure data integrity and availability.
- Vendor Management and Collaboration :
- Manage relationships with vendors and service providers.
- Evaluate and select third-party solutions and services.
- Coordinate with external partners for support and services.
- Ensure vendor deliverables meet organizational standards and requirements.
- Communication Skills :
- Effective Communication : Clearly articulate technical concepts and solutions to both technical and non-technical stakeholders.
- Soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.
Essential
- Bachelor's Degree in Computer Science, Information Technology, or equivalent.
- 3-5 years in an IT Helpdesk or Desktop Support role.
- Soft-spoken and user-friendly demeanor – with an empathetic approach.
- Multi-regional collaboration – ability to support and engage across global teams.
- Problem-solving mindset – proactive, patient, and calm under pressure.
- Flexible to work on different time zone.
Technical qualifications
- Exposure to ticketing systems like Salesforce Service Cloud , Jira, or ServiceNow.
- Technical Skills
- Operating Systems: Windows 10/11, Windows Servers, macOS (basic to
intermediate level)
- ITSM Tools: Salesforce Service Cloud (must), Jira, Remedy
- Collaboration Tools: Microsoft 365, Teams, OneDrive, Zoom, Slack
- User Access: Active Directory, Azure AD, MFA tools
- Endpoint Security: Awareness of antivirus, phishing alerts, and endpoint monitoring
basics
Information Technology Help Desk Analyst
Posted today
Job Viewed
Job Description
The IT Helpdesk Analyst – L1 Support acts as the initial point of contact for all internal IT support issues across SOLM. This role focuses on providing frontline support to a global user base across multiple time zones and technologies, with a special emphasis on macOS, Windows, and SaaS tools. The analyst will log and manage tickets via Salesforce Service Cloud , provide timely responses, and deliver an excellent end-user experience.
The role requires outstanding communication skills , a calm and soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.
- End-User Support
- Serve as the first point of contact for all IT-related queries, incidents, and requests via Salesforce Service Cloud (ticketing system).
- Support end-users across macOS and Windows 10/11 environments.
- Provide remote assistance using Zoom, Teams, and other collaboration tools.
- Assist with access issues, password resets, MFA support, and basic software troubleshooting.
- Issue Troubleshooting & Escalation
- Troubleshoot hardware and software issues related to:
- Office 365 (Outlook, Teams, OneDrive)
- VPN, RDP, internet/network connectivity
- Printing, conference room equipment, endpoint configurations
- Escalate unresolved technical issues to L2/L3 support based on standard SLAs.
- Record all actions, communications, and outcomes in the ticketing system.
- Stakeholder Engagement & Communication
- Communicate technical solutions clearly to users with varying technical skill levels.
- Maintain professionalism when working with international colleagues and leadership.
- Exhibit excellent verbal and written English communication with a courteous and empathetic approach.
- Collaborate with internal teams and support global operations across North America, EMEA, LATAM, and APAC regions.
- Device and Access Management
- Assist with user onboarding/offboarding (Active Directory, Azure AD, O365).
- Perform basic macOS user configuration and application setup.
- Coordinate device provisioning, handoffs, and return logistics.
- Track assets in alignment with company inventory procedures.
- Security and Compliance
- Guide users on secure password practices and endpoint protection basics.
- Detect and report unusual behavior or phishing incidents to the security team.
- Ensure compliance with IT security policies in daily support tasks.
- Evaluate and recommend new technologies and solutions to improve operations.
- Drive innovation and continuous improvement within the IT infrastructure.
- Plan and execute technology upgrades and modernization efforts.
- Implement backup solutions and ensure data integrity and availability.
- Vendor Management and Collaboration :
- Manage relationships with vendors and service providers.
- Evaluate and select third-party solutions and services.
- Coordinate with external partners for support and services.
- Ensure vendor deliverables meet organizational standards and requirements.
- Communication Skills :
- Effective Communication : Clearly articulate technical concepts and solutions to both technical and non-technical stakeholders.
- Soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.
Essential
- Bachelor's Degree in Computer Science, Information Technology, or equivalent.
- 3-5 years in an IT Helpdesk or Desktop Support role.
- Soft-spoken and user-friendly demeanor – with an empathetic approach.
- Multi-regional collaboration – ability to support and engage across global teams.
- Problem-solving mindset – proactive, patient, and calm under pressure.
- Flexible to work on different time zone.
Technical qualifications
- Exposure to ticketing systems like Salesforce Service Cloud , Jira, or ServiceNow.
- Technical Skills
- Operating Systems: Windows 10/11, Windows Servers, macOS (basic to
intermediate level)
- ITSM Tools: Salesforce Service Cloud (must), Jira, Remedy
- Collaboration Tools: Microsoft 365, Teams, OneDrive, Zoom, Slack
- User Access: Active Directory, Azure AD, MFA tools
- Endpoint Security: Awareness of antivirus, phishing alerts, and endpoint monitoring
basics
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Information Technology Help Desk Analyst
Posted today
Job Viewed
Job Description
The IT Helpdesk Analyst – L1 Support acts as the initial point of contact for all internal IT support issues across SOLM. This role focuses on providing frontline support to a global user base across multiple time zones and technologies, with a special emphasis on macOS, Windows, and SaaS tools. The analyst will log and manage tickets via Salesforce Service Cloud , provide timely responses, and deliver an excellent end-user experience.
The role requires outstanding communication skills , a calm and soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.
- End-User Support
- Serve as the first point of contact for all IT-related queries, incidents, and requests via Salesforce Service Cloud (ticketing system).
- Support end-users across macOS and Windows 10/11 environments.
- Provide remote assistance using Zoom, Teams, and other collaboration tools.
- Assist with access issues, password resets, MFA support, and basic software troubleshooting.
- Issue Troubleshooting & Escalation
- Troubleshoot hardware and software issues related to:
- Office 365 (Outlook, Teams, OneDrive)
- VPN, RDP, internet/network connectivity
- Printing, conference room equipment, endpoint configurations
- Escalate unresolved technical issues to L2/L3 support based on standard SLAs.
- Record all actions, communications, and outcomes in the ticketing system.
- Stakeholder Engagement & Communication
- Communicate technical solutions clearly to users with varying technical skill levels.
- Maintain professionalism when working with international colleagues and leadership.
- Exhibit excellent verbal and written English communication with a courteous and empathetic approach.
- Collaborate with internal teams and support global operations across North America, EMEA, LATAM, and APAC regions.
- Device and Access Management
- Assist with user onboarding/offboarding (Active Directory, Azure AD, O365).
- Perform basic macOS user configuration and application setup.
- Coordinate device provisioning, handoffs, and return logistics.
- Track assets in alignment with company inventory procedures.
- Security and Compliance
- Guide users on secure password practices and endpoint protection basics.
- Detect and report unusual behavior or phishing incidents to the security team.
- Ensure compliance with IT security policies in daily support tasks.
- Evaluate and recommend new technologies and solutions to improve operations.
- Drive innovation and continuous improvement within the IT infrastructure.
- Plan and execute technology upgrades and modernization efforts.
- Implement backup solutions and ensure data integrity and availability.
- Vendor Management and Collaboration :
- Manage relationships with vendors and service providers.
- Evaluate and select third-party solutions and services.
- Coordinate with external partners for support and services.
- Ensure vendor deliverables meet organizational standards and requirements.
- Communication Skills :
- Effective Communication : Clearly articulate technical concepts and solutions to both technical and non-technical stakeholders.
- Soft-spoken demeanor , and the ability to liaise effectively with regional stakeholders and internal teams in a professional, culturally sensitive manner.
Essential
- Bachelor's Degree in Computer Science, Information Technology, or equivalent.
- 3-5 years in an IT Helpdesk or Desktop Support role.
- Soft-spoken and user-friendly demeanor – with an empathetic approach.
- Multi-regional collaboration – ability to support and engage across global teams.
- Problem-solving mindset – proactive, patient, and calm under pressure.
- Flexible to work on different time zone.
Technical qualifications
- Exposure to ticketing systems like Salesforce Service Cloud , Jira, or ServiceNow.
- Technical Skills
- Operating Systems: Windows 10/11, Windows Servers, macOS (basic to
intermediate level)
- ITSM Tools: Salesforce Service Cloud (must), Jira, Remedy
- Collaboration Tools: Microsoft 365, Teams, OneDrive, Zoom, Slack
- User Access: Active Directory, Azure AD, MFA tools
- Endpoint Security: Awareness of antivirus, phishing alerts, and endpoint monitoring
basics