172 Technical Support jobs in Jaipur

We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.

Job Responsibility:

• Handle international customer calls efficiently and professionally.
• Understand customer needs and provide appropriate solutions.
• Troubleshoot issues and escalate complex problems when necessary.
• Follow call handling protocols and maintain call quality standards.
• Maintain accurate and detailed records of interactions.
• Meet performance targets (KPIs) for customer satisfaction, call handling time, and resolution.

Salary Budget: 27K – 35K CTC per month + performance-based incentives

Location: Jaipur

Language requirements : Excellent English communication (No grammatical errors or MTI)

No. of Position: 50+

We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.

Job Responsibility:

• Handle international customer calls efficiently and professionally.
• Understand customer needs and provide appropriate solutions.
• Troubleshoot issues and escalate complex problems when necessary.
• Follow call handling protocols and maintain call quality standards.
• Maintain accurate and detailed records of interactions.
• Meet performance targets (KPIs) for customer satisfaction, call handling time, and resolution.

Salary Budget: 27K – 35K CTC per month + performance-based incentives

Location: Jaipur

Language requirements : Excellent English communication (No grammatical errors or MTI)

No. of Position: 50+

Description

Job Summary:

The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.

Key Responsibilities

Administrative Services:

• Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
• Manage the associated service Outlook mailbox.
• Create and analyze performance and usage metrics.
• Open, update, and resolve service tickets related to AV and webcasting technologies.
• Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
• Escalate complex issues to third-level support or manufacturer/vendor support teams.
• Participate in meetings regarding current and future AV and webcasting systems.
• Maintain and update training and troubleshooting documentation.

Video Call and Webcast Support:

• Ensure video endpoints are online and operational.
• Manage incident response during active calls and webcasts.
• Prepare and support webcast events, including creating event webpages and conducting dry runs.
• Monitor live webcast events and troubleshoot issues as needed.
• Report viewer metrics during and after events.
• Trim, encode, and distribute recorded on-demand copies of webcast sessions.
• Coordinate technology scheduling to ensure successful meetings.
• Webcast Video on Demand Services:
• Create and manage streaming VOD directories for Ford users.
• Manage user groups and multimedia storage on Ford’s network.
• Troubleshoot issues related to uploaded VOD content.
• Assist users with training on new and existing video technologies.
• Provide streaming metrics and analytics for hosted videos.

Commissioning Services:

• Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
• Test endpoints and network devices.
• Review, verify, and backup configuration files to facilitate disaster recovery.
• Support the commissioning and decommissioning of conference rooms and AV devices.
• Conduct room testing, certification, and troubleshooting.

Application Support:

• Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
• Collaborate with Product Engineers to resolve application issues.
• Escalate critical issues to Level 3 engineering.
• Assist users with application usage and remote training.
• Manage support tickets within Ford’s ticketing system.
• Administer access requests and maintain support documentation.

Qualifications:

• Proven experience in AV support, video conferencing, and webcast management.
• Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
• Strong troubleshooting and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Experience with ticketing systems and documentation management.

Preferred Skills:

• Knowledge of webcast and streaming platforms.
• Experience with AV commissioning and room setup.
• Ability to train end-users on AV technologies.

About Eqvista

Eqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)

Please visit: to learn more about our company.

For more open position, please visit:

We are looking for a highly-driven and motivated Technical Support to join our team. They will be mainly responsible to provide technical support for users and instructions for internal use on our software system. High performance and capacity candidates would have an opportunity to expand their role.

Job Responsibilities & Duties:

· Preparation of Support Articles on software features for client

· Preparation of Instruction Manual for internal use

· System design and internal/external support guides

· Assisting for preparation of details for developing new features

· Liaising with different teams concerning product development or project details.

· Handling ad hoc assignments as required

Job Requirements:

· Degree in Finance/Accounting / Management / Business Administration

· 1 year of software/product related experience(preferred)

· Analytical with great attention to detail

· Good command of written and spoken English

· Good report writing and research skills

· Good interpersonal, communication and analytical skills

· Independent, self-motivated, responsible and diligent

· Passion for software products and researching newest technology

· Able to work independently and meet deadlines

· Able to handle remote work and setting own deadlines

· Excellent skills in Excel & Word

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative work environment that values creativity and innovation.
• Flexible work arrangements including remote work options.