100 Technical Support jobs in Nagpur

Provide technical support for hardware, software, and network issues

Manage and resolve client queries efficiently via various channels

Coordinate with colleges and schools for technical guidance and support

Document technical issues and solutions

Provident fund

Responsibilities:

* Provide technical support via phone, email & chat

* Maintain customer satisfaction through timely resolutions

* Collaborate with IT team on system improvements

* Troubleshoot hardware & software issues

• Provide advanced technical support and troubleshooting for software products.
• Diagnose and resolve complex software issues, including bugs and performance problems.
• Collaborate with development teams to escalate, track, and resolve software defects.
• Create and maintain technical documentation, including user guides and knowledge base articles.
• Assist in the development and implementation of support strategies.
• Monitor system performance and identify potential issues proactively.
• Respond to customer inquiries and provide clear, concise solutions.
• Guide users through product features and functionalities.
• Contribute to the continuous improvement of support processes and tools.
• Stay updated on product releases and new technologies.

• Proven experience as a Technical Support Engineer or in a similar technical role.
• Strong understanding of software troubleshooting and debugging techniques.
• Proficiency in at least one programming or scripting language (e.g., Python, JavaScript, SQL).
• Excellent analytical and problem-solving skills.
• Exceptional verbal and written communication skills.
• Ability to explain complex technical concepts clearly.
• Experience with ticketing systems and remote support tools.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Familiarity with operating systems (Windows, Linux, macOS) and network protocols.
• Self-motivated with the ability to work effectively in a remote environment.

• Lead and manage the technical support team, ensuring efficient workflow and high-quality service.
• Oversee the resolution of customer technical issues via phone, email, and chat.
• Provide escalated technical support for complex problems.
• Develop and maintain support documentation, FAQs, and knowledge bases.
• Train and mentor support staff on technical skills and customer service protocols.
• Monitor support performance metrics and implement improvements.
• Identify recurring technical issues and collaborate with engineering to resolve root causes.
• Gather customer feedback to identify areas for service improvement.
• Manage helpdesk software and ensure its effective utilization.
• Communicate effectively with customers and internal stakeholders.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in technical support, with at least 1 year in a leadership role.
• Strong knowledge of operating systems, software applications, and hardware.
• Experience with helpdesk software and ticketing systems.
• Excellent troubleshooting and problem-solving skills.
• Strong leadership, communication, and interpersonal abilities.
• Ability to manage and motivate a team.
• Customer-centric mindset with a passion for service excellence.
• Experience in developing support documentation and training materials.
• Familiarity with ITIL best practices is a plus.

Roles & Responsibilities:

Relevant Experience Looking for 2-5 Yrs

Education: B.E/B.Tech/ B.Sc (Computers/Electronics) / BCA / BBA

Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,

1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues

2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers

3:Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.

4:Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.

5:Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.

Must Have skills:

1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others

2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly

3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism

4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases

Minimum Qualification

Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.

Roles & Responsibilities:

Relevant Experience Looking for 2-5 Yrs

Education: B.E/B.Tech/B.Sc (Computers/Electronics) / BCA / BBA

Mandatory Skills: Technical support Engineer-L1/US Voice process/Troubleshooting-Hardware & Networking,

1: Actively participates in support of incoming calls • Continuously demonstrates a truly empathetic concern for customer issues

2: Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. • Quickly identifies escalations and creates expectation alignment with customers

3:Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. • Primary stakeholder to ensure our customers receive prompt support.

4:Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. • Facilitate field support services to repair products within scope of service.

5:Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.

Must Have skills:

1 Proficient in US Accent and English Language, both Verbal and written. • Honest, dependable, and full of integrity • Possess a genuine desire to help others

2 A track record of self-improvement and growth mindset • Ability to seamlessly adapt to changes quickly

3 A demonstrated logical approach to troubleshooting • Consistently maintain a superior level of professionalism

4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals • Experience or education from an electronics or information technology background • Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases

Minimum Qualification

Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent • work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must • Experience with direct customer engagement in a fast-paced customer focused environment • Ability to work in the 24X7 rotational shift environment and majorly in the US time zone • Ability to work independently with minimal support in Hybrid model. • Ability to multi task and has a good typing speed at least 50 words per min • Should be 100% conversant to listen, understand and respond in US ascent • Document everything and do it with tremendous detail • Be a voracious learner and demonstrate growth.

Key Results / Accountability:

Key challenges :

Education:  A Bachelor’s Degree (B.E. or B.Tech.) in Mechanical/Automobile Engineering will be an advantage.

Experience:  This role requires a minimum 3 years of experience in mechanical maintenance, field based technical services or sales engineering and should possess good understanding of Industrial applications like cement, power, steel plants etc. and/or automotive applications like engines, transmissions, hydraulics etc. Must have sound understanding of customers  and an experience with Lubricants Industry shall be preferred (optional) .

• Providing advanced technical support and troubleshooting for complex customer issues.
• Leading and mentoring a team of technical support specialists in a remote environment.
• Resolving escalated customer tickets and ensuring timely and effective resolution.
• Collaborating with product development and engineering teams to identify and resolve software bugs and technical defects.
• Developing and maintaining comprehensive technical documentation, knowledge base articles, and user guides.
• Creating and delivering training programs for support staff and end-users.
• Analyzing support trends and providing feedback for product improvement.
• Ensuring adherence to service level agreements (SLAs) and maintaining high customer satisfaction scores.
• Contributing to the development and implementation of support strategies and best practices.
• Performing root cause analysis for recurring technical issues.