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Member of Technical Staff - MTS
Posted 2 days ago
Job Viewed
Job Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
About the Role
As a Member of Technical Staff (MTS) at athenahealth , you’ll be part of a high-impact team building the next generation of internal developer tools and AI-powered platforms. This role is ideal for early-career software engineers who are passionate about writing clean, scalable code and contributing to the design and development of tools that enhance developer productivity across the organization.
You’ll work closely with senior engineers and R&D teams to build robust systems, contribute to architectural discussions, and ensure high standards of code quality and documentation.
Key Responsibilities
Software Development & Design
- Design, develop, and maintain scalable backend services and developer tools using modern programming languages and frameworks.
- Collaborate with senior engineers to understand system architecture and contribute to component-level design decisions.
- Participate in sprint planning, backlog grooming, and technical discussions to shape product direction.
Code Quality & Engineering Best Practices
- Write clean, maintainable, and well-tested code that adheres to team standards and best practices.
- Participate in peer code reviews, both giving and receiving constructive feedback to improve code quality.
- Contribute to the development of internal libraries and reusable components that improve consistency and efficiency.
Technical Documentation
- Create and maintain clear, concise, and comprehensive documentation for APIs, tools, and system components.
- Ensure documentation supports onboarding, troubleshooting, and cross-team collaboration.
- Help maintain internal knowledge bases and contribute to developer guides and usage patterns.
AI Tooling & Developer Experience
- Support the integration of AI capabilities into internal developer tools and workflows.
- Assist in implementing features for the Model Context Protocol (MCP) and multi-agent orchestration systems.
- Contribute to prompt engineering efforts and help define usage patterns for AI-assisted development tools.
Collaboration & Learning
- Work closely with cross-functional teams including product managers, UX designers, and platform engineers.
- Stay current with industry trends in software engineering, AI tooling, and developer productivity.
- Take initiative in learning new technologies and continuously improving your technical skill set.
Problem Solving & Debugging
- Analyze complex technical problems and break them down into manageable components.
- Debug issues across the stack—ranging from infrastructure to application logic—and propose effective solutions.
- Collaborate with peers to brainstorm and evaluate multiple approaches to solving engineering challenges.
- Demonstrate a growth mindset by learning from failures and continuously improving problem-solving strategies.
Qualifications & Skills
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Strong programming skills in one or more languages such as Python, Java, or TypeScript, JavaScript.
- Solid understanding of software engineering fundamentals including data structures, algorithms, and object-oriented design.
- Familiarity with version control systems, DevSecOps practices, and agile development.
- Interest in AI/ML technologies and their application in developer tooling is a plus.
- Strong written and verbal communication skills, with an emphasis on clarity and collaboration.
Why Join Us?
At athenahealth , you’ll be part of a mission-driven team working to make healthcare more accessible and effective. You’ll gain hands-on experience with cutting-edge technologies, contribute to meaningful projects, and grow your career in a collaborative and supportive environment.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
Lead Member of Technical Staff – LMTS
Posted 2 days ago
Job Viewed
Job Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
(Primary Function) Responsibilities may include, but are not limited to:
Technical Execution
- Produce accurate, unambiguous technical design specifications to the appropriate detail
- Ability to critique technical documentation as needed
- Deliver customer value in the form of high quality software components and services in adherence with RPR policies on Security, performance, longevity and Integration testing
- Proactively Identifies and proposes new, alternative technology in order to create scalable implementations and achieve results.
- Accurately estimate the size of development tasks in story points; challenge other during estimation
- Provide high level T-shirt sizing for the work required to build smaller software components and services
- Understand and follow coding conventions, architectures, and best practices; hold other members of the team accountable for doing so
- Write, debug, and deploy code to production; deliver timely fixes
- Participates in team member interview process as needed; influences final hiring decisions.
- Scale systems to meet business demand
- Deploy systems to meet availability targets (HA/DR)
- Adhere to DOD (story definition of done) as part of the sprint, including unit tests, functional testing, code reviews, no regressions, bug fixes, documentation and adhere to best coding practices
- Perform peer code reviews in order to ensure quality standards.
Contributions to the Team
- Act as the subject matter expert for their area of assignment
- Participate on scrum teams following practices outlined by team
- Take ownership of what the team builds after the release; consider customer adoption as success criteria
- Contribute to agile ceremonies to improve team performance
- Volunteer for work in the backlog and commit to quality delivery; Coordinate efforts across the team to ensure completion and effectiveness
- Participate and contribute to scrum meetings i.e. daily stand-up, sprint planning, readouts and retrospectives
- Drive self-organization; help determine how the team functions in collaboration with your peers
- Serve as Scrum Master as assigned and ensure high team effectiveness and efficiency
Cross functional Coordination and Communication
- Work collaboratively across the Technology and Product organizations to ensure alignment towards business goals
- Collaborate with members of product and UX teams to design solutions
- Builds strong relationships with cross-functional team members and business stakeholders
- Share business and technical learnings with the broader engineering and product organization, while adapting approach for different audiences
Mentorship of Others
- Advise and train members of the team to maximize overall productivity and effectiveness of the team.
Education, Experience, & Skills Required:
- 8-12 years of experience in an engineering role.
- Hands-on experience in an Agile environment.
- Been a part of SDLC, deployment, and support of software projects.
- Bachelor's Degree or equivalent. • Significant software engineering skills and computer science experience.
- Working knowledge of modern programming languages such as Java, Spring Boot, Node JS, React, JavaScript/jQuery, and TypeScript.
- Working experience in architecting/developing solutions on AWS.
- Working knowledge of Version Control Management tools like Perforce and Git.
- Working knowledge of DevOps tools like Terraform, Jenkins, Groovy, and Docker.
- Working experience with object-oriented programming, relational database technologies, distributed computing tech, and RESTful APIs.
- Demonstrated experience in leading or developing high-quality, enterprise-scale software products using a structured system development lifecycle.
Behaviors & Abilities Required:
- Ability to learn and adapt in a fast paced environment, while producing quality code
- Ability to work collaboratively on a cross-functional team with a wide range of experience levels
- Ability to prioritize both individual time and the time of the team
- Strong mentoring and coaching skills that encourage growth for more junior members
- Ability to write code that is technically sound, performant, scalable, and readable
- Ability to collaborate with business owners to understand and refine business requirements
- Ability and willingness to demonstrate ownership of an area of athena’s technology
About athenahealth
Here’s our v ision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19 th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare : It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas , as we call ourselves — spark the innovation and passion needed to accomplish our goal . We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: W e are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability .
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility ( CSR ) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued .
We also encourage a better work-life balance for athenistas with our flexibility . W hile we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
Product Analytics Manager
Posted 2 days ago
Job Viewed
Job Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Job Summary
We are seeking a Manager, Revenue Cycle Product Analytics (People Manager), to join our team and help drive measurable improvement and value across athenahealth’s Revenue Cycle Product & Operations division. In this role, you will collaborate with leaders to enable data-driven decision-making at both strategic and tactical levels. You will be responsible for aligning analytical resources, including your own bandwidth, with the highest priority deliverables. You and your team will play a critical role in shaping and evaluating impact by building strong stakeholder relationships, delivering high-quality data, applying advanced analytics, and generating actionable insights.
You are a strategic problem-solver with a passion for turning data into action—and for developing others to do the same. You excel at aligning cross-functional teams around complex challenges and using data to uncover root causes, evaluate trade-offs, and prioritize high-impact solutions. As a people manager, you invest in the growth and development of your team by fostering analytical rigor, mentoring technical skillsets, and building a strong sense of ownership and accountability. You are highly proficient in working with large, complex datasets and bring expertise in SQL and other query languages, ETL pipelines, data modeling, and data visualization. With a sharp eye for detail and a strong analytical mindset, you thrive in ambiguity and are energized by solving novel problems and enabling innovation through data.
The Team: We are a diverse and collaborative group of athenistas who believe data, used wisely, drives better products and greater value for our clients. We don’t just analyze data—we tell impactful stories grounded in customer context and aligned with athenahealth’s vision. Our culture thrives on curiosity, support, and continuous learning. With a wide range of technical and analytical skills, we challenge each other to grow and deliver our best work. We're excited about the future of AI and committed to using it to shape smarter, more human-centered healthcare.
Job Responsibilities
- Foster strong, trust-based partnerships with Product Line leaders, analytics peers, and executive stakeholders to align on goals and drive shared outcomes.
- Deliver scalable, production-grade analytics solutions, including self-serve dashboards and source-of-truth metrics, that enable data-driven decision-making across the organization.
- Own the execution of top priority analytics projects, mostly focused on strategic focus areas, within your domain
- Cultivate a high-performing team culture rooted in continuous learning, mentorship, and career growth—within both your team and the broader AHI analytics community.
- Drive prioritization and resource alignment across cross-functional teams to ensure analytical efforts are focused on the highest-value product and operational opportunities.
- Translate complex data into strategic insights that inform product decisions, optimize operational workflows, and guide long-term roadmap planning.
- Champion the evolution of the analytics tech stack, partnering with analytics leadership to embed AI capabilities and accelerate the team's move toward an AI-powered future.
Typical Qualifications
- Strong ability to synthesize complex data and business challenges into clear, strategic solutions.
- Proven experience influencing cross-functional teams and communicating technical concepts to diverse audiences.
- Demonstrated people management skills with a focus on developing and leading high-performing analytics teams.
- Solid technical expertise in database technologies and hands-on data querying and analysis.
- Bachelor’s degree required; degree in quantitative fields preferred.
- 5+ years of professional experience in data analytics, including at least 2-3 years in people management or leadership roles.
About athenahealth
- Our Purpose: To unleash our collective potential to transform healthcare.
- Our Location: This role will be based in Chennai, India. Our Global Headquarters is in Boston, MA. We have two other India locations in Bengaluru and Pune. Candidates must work from the Chennai office for this role.
- Our Culture: If you’re curious, passionate and want to connect with work that matters, you’ve come to the right place. At athenahealth, our employees (or “athenistas”) are committed to making healthcare in the United States smarter. At the heart of athenahealth's culture is unconditional positive regard for one another, our customers, their patients and our community. We take time to celebrate diversity and our accomplishments and strive to be powerfully relevant and refreshingly candid in everything we do.
- Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support and collaborative workspaces.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
Lead Member of Technical Staff – Lead AI/ML
Posted 2 days ago
Job Viewed
Job Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Job Title: Lead Member Technical Staff – Lead AI/ML Engineer
About Us:
Athenahealth is a leading provider of cloud-based services for healthcare systems, dedicated to transforming the way healthcare is delivered and managed. Founded in 1997, the company focuses on providing innovative solutions that enhance the efficiency and effectiveness of healthcare providers, enabling them to deliver better patient care.
Athenahealth is a forward-thinking organization dedicated to leveraging cutting-edge technology to drive innovation and deliver exceptional solutions. We are seeking a talented Lead AI/ML Engineer to join our dynamic team and lead the development of advanced machine learning models and AI solutions.
Job Summary:
As the Lead AI/ML Engineer, you will be responsible for designing, developing, and implementing machine learning algorithms and AI solutions that address complex business challenges. You will lead a team of engineers collaborating with cross-functional teams to drive the successful deployment of AI initiatives. Your expertise will be crucial in shaping our AI strategy and ensuring the delivery of high-quality, scalable solutions.
Key Responsibilities:
- Lead the design and development of machine learning models and AI solutions to solve business problems.
- Select appropriate machine learning or deep learning models based on problem context and data availability.
- Develop, train, test, and validate models using state-of-the-art methodologies and frameworks.
- Collaborate with analytics, developers and domain experts to acquire, clean, and preprocess large datasets.
- Engineer features and performs exploratory data analysis to ensure data quality and model readiness.
- Containerize models (Docker/Kubernetes), implement monitoring (Prometheus/Grafana), and automate pipelines (MLflow/Kubeflow).
- Implement models into production environments, ensuring robustness, scalability, and maintainability.
- Develop and maintain CI/CD pipelines for seamless model integration and deployment.
- Monitor and evaluate model performance post-deployment and iterate based on feedback and performance metrics.
- Document model architecture, development processes, and performance evaluations thoroughly.
- Share insights and technical know-how with team members to foster a culture of continuous learning and improvement.
- Research & Innovation: Stay ahead of AI trends (LLMs, generative AI) and advocate for ethical AI practices.
- Analyze large datasets to extract insights and improve model performance.
- Ensure compliance with data privacy and security regulations in all AI/ML initiatives.
Qualifications:
- Bachelor’s or master’s degree in computer science, Data Science, Machine Learning, or a related field.
- Proven experience (5+ years) in AI/ML engineering, with a strong portfolio of successful projects.
- Proficiency in programming languages such as Python, R, or Java, and experience with ML frameworks (e.g., TensorFlow, PyTorch, Scikit-learn).
- Strong understanding of machine learning algorithms, statistical modeling, and data analysis techniques.
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud)
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
Senior Site Reliability Engineer
Posted 2 days ago
Job Viewed
Job Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Senior Site Reliability Engineer to join our Service Operations, Site Reliability Engineering team within the Cloud Infrastructure Engineering division. This team is newly formed and is responsible for managing the fleet of systems owned by its sister teams in the Service Operations zone. We’re looking for Site Reliability & Infrastructure Engineering experts to help us build out the tools and processes necessary for success. Come help us create a thriving ecosystem that delivers accessible, high-quality and sustainable healthcare for all!
The Team:
The Service Operations Site Reliability Engineering team is a newly formed branch of the Network Operations Center. The team sits within the Cloud Infrastructure Engineering (CIE) division which is responsible for delivering high quality and highly available SaaS infrastructure and internal tools. You will be working closely with our internal stakeholders from the R&D and Cloud Infrastructure organizations using modern toolsets to deliver resilient & scalable business solutions. Consistent with SRE practices, a key goal for this team is to measure & reduce toil, not only for ourselves but for the broader NOC & Service Operations organizations.
Job Responsibilities
· Provisioning and ongoing management of physical & virtual Linux machines using tools like Puppet, Ansible, and Terraform, to name a few
· Engage closely with sister teams to assume ownership of various system lifecycle tasks
· Automate away toil and/or create empowerment processes for transitioning high urgency work to the NOC’s rapid response team
· Build automated monitoring & observability using tools such as Prometheus/AlertManager, iCinga, Grafana, etc.
· Participate in all Agile/scrum ceremonies including daily stand-ups, sprint planning, backlog grooming, etc.
· Participate in the team’s on-call rotation (expected to begin late 2024, early 2025)
· Work closely with internal teams to integrate new monitoring & alerts into the NOC using Perl scripting to author custom parsing & mapping rules
· Develop metrics and observability dashboards which can be used to measure and track various success measures for the team & the business
Typical Qualifications
· 5+ years of professional experience delivering SaaS solutions, preferably in a hybrid cloud environment
· Bachelor’s or Master’s degree in a Computer Science / Engineering program
· Proven experience using query languages to deliver observability solutions
· Proficiency working with one or more configuration management tools (Puppet, Chef, Ansible, etc.)
· Admin-level expertise with a Unix-based operating system
· Proven ops background using cloud-native best practices
· Proven proficiency with one or more scripting languages (Python, Ruby, Perl, Java, etc.)
· Proficiency working with Git & Atlassian suite or similar
· Proficiency working with containerized environments is a plus
· Experience creating technical documentation & standard operating procedures (SOPs)
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
Senior Member of Technical Staff- Machine Learning & AI
Posted 2 days ago
Job Viewed
Job Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
We are looking for a Senior Machine Learning Engineer to join RCM (Revenue Cycle Management) products – managing claims, billing and payment processes for healthcare practices. You will work with the team to develop and deploy machine learning models to automate and optimize RCM processes. This role focuses on developing customized models and innovative solutions which can integrate into enterprise applications, ensuring high reliability, security and scalability by following best practices.
About you:
You love to own important work and find it difficult to turn down a good challenge. You are excited about the latest developments in ML and keep abreast of the latest methods and technologies. You have experience building and evaluating ML models. You have strong communication skills and can work with colleagues from a variety of technical and non-technical backgrounds. Finally, you have a strong interest in improving healthcare.
About the team
The athenaCollector product is a vital component of the athenaOne platform, processing billions in client revenue annually. The Data Science team is bringing machine learning to bear against the hardest problem in revenue cycle management in healthcare. We are working with other engineering leaders in athenaCollector product to build machine learning into our Best in KLAS suite of products to drive innovation and increase automation. Also, this team is responsible to deploy state-of-the-art machine learning models using cloud technologies.
Job Responsibilities
As a member of the athenaCollector Data Science team, you are expected to work on projects within scrum teams of 2-4 people and execute the following:
● Identify opportunities for different machine learning techniques and evaluate which are best
● Assist in developing and deploying ML-based production services to our clients
● Understand and follow conventions and best practices for modeling, coding, architecture, and statistics; and hold other team members accountable for doing so
● Apply rigorous testing of statistics, models, and code
● Contribute to the development of internal tools and AI team standards
Typical Qualifications:
● Bachelors or Masters in relevant field: Math, Computer Science, Data Science, Statistics, or related field
● 3-5 years of professional hands-on experience in developing, evaluating & deploying machine learning models
● Experience with Python, SQL , Unix
● Experience with development and implementation of Deep Learning Models with complex neural network architectures is a bonus
● Experience with training & fine tuning LLMs & GenAI models is a bonus.
● Familiarity with NLP or computer vision techniques
● Experience using the AWS ecosystem a bonus, including Kubernetes, Kubeflow or EKS experience
● Excellent verbal communication and writing skills
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
Senior UX Business Analyst
Posted 2 days ago
Job Viewed
Job Description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Job Title: Senior UX Business Analyst
Location: Chennai, India
Job Type: Full-Time
About Us: athenahealth is a leading healthcare technology company dedicated to delivering innovative solutions that enhance user experiences and drive business success for US-based medical practices. We are seeking a talented Senior UX Designer who possesses strong business analysis skills, a passion for process optimization, and a keen eye for automation opportunities to join our dynamic Authorization Management team in Chennai, India.
Job Summary: As a Senior UX Business Analyst at athenahealth, you will be responsible for analyzing business needs and translating them into actionable requirements that drive product development. You will leverage your UX design skills to ensure that solutions not only meet business objectives but also provide exceptional user experiences. Your role will involve collaborating with cross-functional teams, including product managers, developers, and stakeholders, to drive design decisions that enhance user experiences, streamline processes, and reduce workloads.
Key Responsibilities:
- Conduct thorough business analysis to identify needs, challenges, and opportunities for improvement within the organization.
- Collaborate with stakeholders to gather and document business requirements, ensuring alignment with strategic goals.
- Utilize UX design principles to inform the development of user stories, wireframes, and functional specifications.
- Facilitate workshops and meetings to validate requirements and design concepts, ensuring stakeholder buy-in.
- Analyze existing processes and workflows to identify inefficiencies and recommend solutions for optimization and automation.
- Conduct user research and usability testing to gather insights that inform design decisions and enhance user satisfaction.
- Develop and maintain documentation, including business process models, user personas, and journey maps.
- Monitor and analyze product performance metrics to identify areas for improvement and inform iterative design processes.
- Advocate for user-centered design principles and best practices within the organization.
Qualifications:
- Bachelor’s degree in Business Administration, Human-Computer Interaction, UX Design, or a related field.
- 5+ years of experience as a Business Analyst, with a strong understanding of UX design principles and methodologies.
- Proven ability to analyze business needs and translate them into user-centered design solutions.
- Proficient in user research techniques, usability testing, and data analysis.
- Experience with wireframing, prototyping, and process diagramming tools (e.g. Figma, Axure, mural, Lucidchart)
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Familiarity with Agile methodologies is a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
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Senior Associate, Technology Risk Management
Posted today
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SENIOR ASSOCIATE, TECHNOLOGY RISK MANAGEMENT
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of SENIOR ASSOCIATE, TECHNOLOGY RISK MANAGEMENT to join our INSIGHT INVESTMENT team. This role is located in CHENNAI.
In this role, you’ll make an impact in the following ways:
- Support the Head of Technology Risk Oversight with respect to:
- The development and maintenance of the Technology Risk Framework
- Ensuring that the TIRG, RMG, EMC and Board have complete transparency and understanding of the firm's technology risk and control environment.
- Ensuring that the various governance forums and committees (including the TIRG, RMG, EMC) and Board have complete transparency and understanding of the firm's technology risk and control environment.
- Timely setting and regular monitoring of actions required to reduce the technology risk profile or improve the control environment where these are deemed necessary.
- Work closely with internal stakeholders including Senior Management and external Stakeholders including the wider BNY Group Technology Risk functions.
- Facilitating root cause analysis and lessons learned workshop for technology related incidents.
- Collaborate with cross-functional teams to analyze and interpret data regarding security controls, assessing their effectiveness in mitigating identified risks
- Assist with the oversight of the 1st Line Technology Risk Function
- Promote a culture of risk awareness and compliance across the organization
- Pro-active Ownership of:
- The day-to-day management and administration of the Risk Management Platform (for Technology Risk).
- Implementation of the technology specific control testing program.
To be successful in this role, we’re seeking the following:
- 4+ years in technology risk management or a related field within the financial industry
- Proven expertise in conducting risk assessments, capable of identifying, analyzing, and escalating potential risks with complex technology, when measured against Internal policies, considering any offsetting measures & controls
- Some understanding of relevant regulatory standards (e.g., GDPR, DORA, PCI-DSS, SOX) and their impact on technology environments both now and expected
- Excellent communication skills, capable of translating complex analytical findings into clear, actionable recommendations for diverse stakeholders
- Excellent Microsoft office suite skills e.g. Excel / Powerpoint
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Associate, Marketing - Digital Marketing Team Lead
Posted today
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Job Description
SENIOR ASSOCIATE, MARKETING - DIGITAL MARKETING TEAM LEAD
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of SENIOR ASSOCIATE, MARKETING - DIGITAL MARKETING TEAM LEAD to join our INSIGHT INVESTMENT team. This role is located in CHENNAI.
In this role, you’ll make an impact in the following ways:
- Provides marketing application, website, Email development services or technical support in straightforward projects using established procedures.
- Understands and follows Development Life Cycle.
- This individual is a strong contributor to projects and will support project leads. Conducts reviews of the code and development plans.
- Writes new programs of moderate complexity and scope, working with basic application system designs and specifications, utilizing standard development methodology, procedures and techniques.
- Creates QA test cases and runs QA tests to find errors and revise code as necessary. Prepares the final and detailed versions of UAT requirements, ensures development is done on time and correctly.
- Executes and modifies KPI reporting Interfaces with marketing services partners to code, test and implement web, email and mobile application programs.
- Conducts basic analysis of organizational needs and goals for the development and implementation of application systems.
- Proposes innovative, creative technology solutions. No direct reports Submits expenses
To be successful in this role, we’re seeking the following:
- Bachelor's degree in computer science engineering or a related discipline is preferred
- 4-6 years of experience in software development preferred. Should have thorough knowledge of the software development cycle.
- Experience in the securities or financial services industry is a plus.
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Senior Associate, Infrastructure Engineer
Posted today
Job Viewed
Job Description
Senior Associate, Infrastructure Engineer
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Associate, Infrastructure Engineer to join our Insight Investment team. This role is located in Chennai.
In this role, you’ll make an impact in the following ways:
- Implementation of system upgrades (hardware and software), system documentation, daily administration, and problem resolution.
- Ongoing network technology skills development with appropriate knowledge transfer to other members of the infrastructure teams.
- Monitoring and capacity planning. Planning and implementing changes and developments.
- Ensuring that agreed service standards are met and instigate appropriate escalation procedures where they are not.
- Providing an escalation point for other members of the team, and also the rest of IT.
- Liaising with other technical areas and suppliers in order to resolve issues
- Acting as a resource on projects were appropriate
- On-call rota and weekend Support when required
To be successful in this role, we’re seeking the following:
- Bachelor's degree in computer science engineering or a related discipline, or equivalent work experience required.
- Experience required: 5-9 Years
- Strong Cisco / Extreme Networks switch and router knowledge
- Networking and Routing protocols
- Firewall knowledge preferably Checkpoint
- Azure cloud knowledge for network appliances, NSG’s and cloud gateways
- Strong Zscaler knowledge
- Experience in SD-WAN, DDOS, Load balancing
- F5 Knowledge for load balancing and WAF
- Experience in dealing with providers such as Bloomberg for Market data feeds
- Practical experience in a similar role
- The following skills are highly desirable
- Experience of network automation techniques
- Experience with problem management within an organization
- Experience with Tufin or equivalent tooling
At BNY, our culture speaks for itself, check out the latest BNY news at:
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.