What Jobs are available for Healthcare in Chennai?

Roles & Responsibilities

(Defines the prime focus areas of the job)

Patient Care Management

   Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.

   Provide info related to services and tariff to the patients.

   Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.

   Pre and post-counseling for the patients undergoing the treatment plans if required.

   Address and resolve patient complaints and concerns promptly and effectively.

   Understand and action accurate data entry on a daily basis

Handling Appointments

   Understand the CRM platform

   Comprehend detailed nuances around therapist availability and accordingly block appointments

   Maintain data related to financial transactions, patient flow, and individual patient visits.

   Track patient's journey from lead status to discharge and follow-ups

Patient Experience Enhancement

   Respect patients by recognizing their rights; and maintaining confidentiality.

   Collect patient testimonials and feedback as per organizational policy.

   Monitor and evaluate patient care metrics, identifying areas for improvement.

   TAT of 30 mins to be adhered for all the calls received

Coordination and Collaboration

   Responsible to follow up on the assessment report till it gets delivered to the patient

   Work closely with the sales team to promote patient care initiatives and success rate

   Increase in conversion ratio will be reviewed in constant interval

Quality Improvement

Monitor delivery of care by documenting; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; and reviewing the care plan.

Company Overview

Chennai Urology And Robotics Institute (CURI) is a leading super speciality hospital in Chennai, specializing in urology, nephrology, and uro-oncology. Equipped with state-of-the-art facilities including Robotic Surgery, Dialysis, Pharmacy, and Diagnostics, CURI is dedicated to providing top-tier healthcare services. As part of the Hospitals and Health Care industry, our team comprises 51-200 skilled professionals committed to excellence. Visit us at to learn more.

Job Overview

We are seeking a motivated and detail-oriented Hospital Receptionist to join our team at Chennai Urology And Robotics Institute. This is a Full-Time, Junior-level position based in Chennai, requiring 1 to 3 years of relevant work experience. The ideal candidate will possess excellent customer service skills and the capability to manage various administrative tasks in a fast-paced healthcare environment.

Qualifications and Skills

• Proven ability to deliver exceptional customer service to patients and visitors, fostering a welcoming and professional atmosphere. (Mandatory skill)
• Proficiency in using Electronic Health Records (EHR) Systems to accurately enter and maintain patient information.
• Experience with Appointment Scheduling Software to efficiently coordinate patient appointments and manage calendars.
• Knowledge of Patient Management Software to assist in the seamless organization and maintenance of patient records.
• Familiarity with Billing and Coding practices to support accurate and timely processing of patient charges and reimbursements.
• Understanding of HIPAA Compliance to ensure patient confidentiality and the secure handling of sensitive information.
• Capability to operate multiline phone systems, ensuring prompt and courteous communication with patients and staff.
• Competency in Microsoft Office Suite, including Word, Excel, and Outlook, for efficient administrative support tasks.

Roles and Responsibilities

• Greet patients and visitors upon arrival, providing directions and addressing inquiries in a professional manner.
• Manage patient check-in and check-out processes, ensuring accurate data entry and verification of personal information.
• Schedule and confirm patient appointments, coordinating with healthcare staff to ensure optimal time management.
• Handle phone calls with professionalism, directing calls to the appropriate departments and taking messages as needed.
• Maintain and update patient records accurately, ensuring compliance with hospital policies and legal standards.
• Assist in billing processes, verifying insurance information, and processing payments as needed.
• Ensure the reception area remains tidy and organized to provide a welcoming environment for patients and visitors.
• Collaborate with other departments to facilitate smooth communication and enhance patient care experience.