79 Healthcare jobs in Chennai

Senior Machine Learning Engineer – Healthcare Revenue Cycle Management (RCM)

Location: Hybrid- Chennai, India (Every Thursday Onsite)- Travel cost is reimbursed

Duration: Full Time

About BigRio:

BigRio is a remote-based, technology consulting firm headquartered in Boston, MA. We specialize in delivering advanced software solutions that include custom development, cloud data platforms, AI/ML integrations, and data analytics. With a diverse portfolio of clients across industries such as healthcare, biotech, fintech, and more, BigRio offers the opportunity to work on cutting-edge projects with a team of top-tier professionals.

About Job

We are seeking a Senior Machine Learning Engineer to join our team, focused on Revenue Cycle Management (RCM) , which streamlines claims, billing, and payment processes for healthcare providers. In this role, you’ll develop and deploy machine learning models that enhance and automate core RCM workflows. Your work will directly support enterprise-scale applications, with an emphasis on security, scalability, and maintainability through best practices.

About You

You’re a problem-solver who enjoys owning high-impact initiatives. You're excited about innovation in machine learning and stay current with evolving technologies. You bring hands-on experience in building, evaluating, and deploying models and can comfortably communicate across technical and non-technical audiences. Most importantly, you’re motivated by the opportunity to improve healthcare systems through smart, data-driven solutions.

About the Team

Our RCM product is central to the platform, supporting billions in revenue processing each year. The Data Science team works on challenging problems in automation and optimization using advanced ML techniques. We collaborate closely with engineering to deliver intelligent features that seamlessly integrate into our healthcare platform. The team also manages production-grade ML deployments using modern cloud tools.

Key Responsibilities

• Identify opportunities to apply machine learning to RCM workflows.
• Design, develop, and deploy ML-based production services.
• Adhere to and advocate for best practices in model development and engineering.
• Conduct rigorous testing and validation of models and code.
• Contribute to the development of internal tools and team standards.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Data Science, Statistics, Mathematics, or a related field.
• 3–5 years of hands-on experience building, evaluating, and deploying ML models.
• Strong programming skills in Python, with proficiency in SQL and Unix environments.
• Experience with deep learning and neural network architectures (preferred).
• Familiarity with training and fine-tuning LLMs or generative AI models (bonus).
• Exposure to NLP or computer vision is a plus.
• Experience with AWS and tools such as Kubernetes, Kubeflow, or EKS is a bonus.
• Excellent communication skills, both written and verbal.

Equal Opportunity Statement

BigRio is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, national origin, sex, sexual orientation, gender identity, age, pregnancy, status as a qualified individual with disability, protected veteran status, or other protected characteristic as outlined by federal, state, or local laws. BigRio makes hiring decisions based solely on qualifications, merit, and business needs at the time. All qualified applicants will receive equal consideration for employment.

HCL is hiring for Team Leader with US Healthcare Experience

Location : Chennai

Shift :US shift

ESSENTIAL RESPONSIBILITIES :

• Experience in the Health Care domain with RCM, Denial Management and collection
• Knowledge on Insurance Collections is Mandatory
• Handling Clients from End to end for a better process flow.
• Responsible for the day-to-day management of 15 – 25 front level employees
• Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
• Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
• Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
• Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
• Assist with attendance documentation, weekly timesheet validation and schedule adherence.
• Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
• Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
• Timely response to mails

FORMAL EDUCATION AND EXPERIENCE

• Bachelor’s degree in any stream and progressive work experience in Healthcare RCM, Billing and Collection
• 5-10 years of over experience

If the above role matches your profile, please share your updated resume to along with following details

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Job Description The Service Quality and CRM Manager will play a pivotal role in overseeing daily operations at one of our client’s retail healthcare centers, specializing in dermatology and aesthetics. This role is responsible for ensuring a seamless, patient-centric experience by driving operational excellence, maintaining high service quality standards, and enhancing patient engagement. In addition, the role will support the clinic’s brand visibility through basic marketing and outreach initiatives.

Key ResponsibilitiesService Excellence & Operations

• Oversee non-clinical operations to ensure efficient, high-quality service delivery.
• Lead, train, and motivate staff to maintain a welcoming and professional environment.
• Resolve patient concerns with empathy and prompt follow-up.
• Monitor patient flow and reduce wait times through coordinated scheduling.
• Coordinate with clinical teams to ensure seamless care delivery.
• Track patient satisfaction and drive continuous service improvements.

Patient Acquisition & Customer Relationship Management (CRM)

• Drive patient acquisition strategies, including local outreach, referrals, and promotional activities.
• Build and maintain strong patient relationships, ensuring repeat visits and long-term loyalty.
• Proactively engage with patients through follow-ups, reminders, and personalized communication.
• Maintain and utilize a patient database/CRM system to track interactions, preferences, and feedback for targeted service and marketing initiatives.

Marketing & Brand Support

• Educate patients on treatments, packages, and promotions to increase awareness and conversions.
• Support basic marketing efforts, including collecting testimonials, managing online reviews, and coordinating local marketing/outreach campaigns.
• Collaborate with marketing teams to implement in-clinic promotions, events, and brand visibility initiatives.

Qualifications & Experience

• Graduate/Postgraduate in Healthcare.
• 3-5 years of experience in customer service or patient-facing roles. Candidates with experience in retail healthcare centers shall be preferred. 
• Fluency in Tamil and English is essential.
• Strong communication, team management, and problem-solving skills.

Performance Expectations

• High patient satisfaction and engagement.
• Effective communication and issue resolution.
• Positive representation of the clinic brand.

Compensation & Benefits

• Attractive salary
• Incentives tied to service quality and satisfaction metrics
• Career growth in operations and patient experience management