99,252 Jobs in New Delhi

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to team

Expedia Technology teams partner with our Product teams to create innovative products, services, and tools to deliver high-quality experiences for traveler's, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalised experiences that drive loyalty and traveler satisfaction

Oracle Cloud Financial Functional Consultant (FAH) - III

As a Functional Analyst III in our Global Financial Technology team, you will have the opportunity to design and build Expedia Group’s next-generation accounting platform in Cloud Application. Your expertise will help drive long-term strategic direction, design requirements, features, functionality, and necessary enhancements. You will be responsible for collaborating with internal partners and stakeholders to implement effective solutions to support both strategic and tactical team needs.

In this role, you will:

• Implement best practices and own Cloud Oracle Financial Accounting Hub (FAH) configuration for the next-generation accounting platform.
• Partner with product, engineering & accounting teams to deliver new platform capabilities.
• Design, develop, and deliver functional processes for eCommerce financial integrations.
• Own new features from design to production release.
• Support development and execution of rollout strategies, transition plans, end-user training, and documentation

Experience & Qualifications:

• 6+ years of experience designing, implementing, and supporting Oracle Financials (R12 and Cloud ) in a complex, multinational environment.
• Strong functional expertise in Financial Accounting Hub (FAH) combined with knowledge of GAAP Accounting.
• At least 2 end-to-end Oracle FAH implementations.
• Good technical understanding of FAH & General Ledger (GL) modules.
• Experience analyzing data and translating business requirements into technical specifications.
• Ability to prioritize and work independently as well as in a team environment.
• Excellent communication and critical thinking skills.
• Oracle SAAS and/or implementations on Cloud PAAS/IAAS frameworks is a plus.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST:

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the team:

Expedia Product & Technology builds innovative products, services, and tools to deliver high-quality experiences for travellers, partners, and our employees. A singular technology platform powered by data and machine learning provides secure, differentiated, and personalised experiences for the traveler and our partners that drive loyalty and customer satisfaction
The Distribution and Supply team revolutionizes how people search, book, and experience travel. We manage Pricing, Inventory, Content, and Marketplace Trust & Safety, ensuring travelers receive the best deals across hotels, vacation rentals, flights, cars, packages, and cruises. Our systems handle trillions of events on a global scale, connecting hundreds of millions of consumers across Expedia Group’s travel brands.

In this role, you will:

• Collaborate in cross-functional teams of Software Engineers and Machine Learning Engineers/Scientists to design and develop large-scale batch and real-time ML solutions in the Distribution and Supply domain

• Propose, lead, and implement innovative ML applications across Pricing, Inventory, Content, and Trust & Safety while aligning technology strategy with business objectives, ensuring measurable impact

• Lead end-to-end lifecycle for mid- to large-scale ML projects, from design to deployment

• Establish and promote best practices, industry standards, and high-quality methodologies

• Mentor junior engineers, fostering best practices for integrating ML into existing systems

• Collaborate across senior-level organizations, leading communities of practice for shared learning

• Drive cross-organizational initiatives, solve complex technical challenges, and innovate to enhance performance and scalability

Minimum Qualifications:

• 8+ years for Bachelor's, 6+ years for Master's, Degree in Software Engineering, Computer Science, or related field.

• Proficiency in Python and Scala (or Java)

• Expertise in Big Data technologies such as Spark , Hadoop, Hive

• Proven ability to productionize Machine Learning models, including feature engineering, scalability, validation, and deployment

Preferred Qualifications:

• Strong experience with cloud platforms such as AWS, EMR, Kubernetes, and Docker

• Experience building real-time applications, preferably with Spark

• Proficiency with ML platforms like Databricks or SageMaker, and libraries such as PyTorch or TensorFlow

• Hands-on experience with workflow orchestration tools (e.g., Airflow, Flyte)

• Experience in the e-commerce or travel industry

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST:

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Description

SUMMARY:

Responsible for providing effective, efficient and compliant on-site technical and customer support for installed systems at assigned airports, as determined by Leidos needs.  Will install, commission, diagnose, troubleshoot, repair and test a variety of complex X-ray or CT based electronic and electromechanical equipment, which may include computer and networking systems. Many of the systems are integrated into a larger airport systems environment including complex baggage handling systems.

System types include the following but not limited to:

• Check point CT systems
• Checkpoint x-ray systems
• Explosive Detection Systems (EDS)
• Automatic tray return systems (ATRS)
• Explosive trace detection systems (ETD)
• Millimeter wave technology passenger screening (MMW). 

Will follow standard protocol, procedures and identified best practices to isolate and resolve problems in malfunctioning equipment or software. The FSE / FST position requires the ability to work independently with limited supervision. The FSE / FST may be required to work and travel to other airport locations and Leidos customer sites for extended periods

ESSENTIAL DUTIES AND RESPONSIBILITES:

Technical

• Install, maintain, troubleshoot/diagnose, repair and test a wide variety of airport passenger and baggage security systems. 
• Time Management
• To meet 99% uptime of equipment, stringent MTTR, planning & execution time is the key.
• Perform scheduled and unscheduled Corrective Maintenance, Preventive Maintenance and radiation surveys.

Communication

• Well versed with spoken & written English
• Clear & effective communication between team members and customer is much needed trait
• Provide customer training assistance of installed systems and equipment. 

Team Working

• Being in rotational shift, owning and completing service to satisfy customer, team work and

Cross Functional Working

• Continually build relationships with internal stakeholders to achieve the successful completion of projects

Health & Safety

• Always follow and promote Group and Company policies and procedures 
• Ensure all Company equipment and personal PPE properly used

Equality

• Fully Understand and always adhere to the Company’s Equality Policy at all times

Company Values

• All employees must conduct themselves in accordance with our Corporate Company Values and Business Ethics at all times

Requirements

Criteria

Essential

Desirable

Skills & Attributes

Must be proficient in the use of test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment preferred. 

Computer experience is required.

Must have good customer skills and the ability to work under pressure.

Must be self-starter, work well without supervision, and accept responsibility.

Must be adaptable and willing to accept changing shifts and job requirements determined by business and customer needs.

Must be willing to work on-call and off-shift as assigned and requested by manager or supervisor.

Maintain professional appearance as prescribed by the Company.

Must be able to travel both domestic and international locations.

Must work well without supervision and accept responsibility for timely completion of assigned work.

The candidate must be able to lift/carry a minimum of 25 kgs.

The candidate must be able to push/pull 90kgs.bs

Must be able to work and freely navigate in the baggage area of the airport, where vertical ladders, crossovers, and low overhead ceilings frequently occur

Must be able to work safely in environments where high temperature, humidity, noise and industrial equipment risks are present.

Linux and Unix is preferable.

Experience

At least 1-2 years (Graduates) / 4-5 years’ (Diploma) experience in relevant field service experience, preferably in an integrated systems technologies environment.

Experience in maintaining and supporting large, complex, electromechanical systems.

• Wide ranging technical background
• Previous experience in all or some of the following areas:
  • X-ray based Security equipments
  • 24/7 rotational shift based experience (aviation)
  • Industrial Elecronics
  • IT networking  
  • Electrical power systems
  • Automation
  • Conveyor systems
  • Control systems

Qualifications

Graduation / 3 years Diploma in Electronics / Electrical / Computer engineering.

At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.”

If you’re already scheming step 20 while everyone else is still debating step 2… good. You’ll fit right in.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range: Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold, Laboratory Setting, Office, Various outside weather conditions
**Job Description**
**Summary**
+ Responsible for performing the routine/preventive maintenance, servicing, and breakdown repairs on HPLC /IC instruments in North India.
+ Support the HPLC/IC new installation commissioning, and field solving at customer sites and to provide remote support to the clients as needed.
+ Delivering demonstrations to ensure the customers are educated on safe and effective equipment use.
+ Provide complete detailed service reports on a regular basis as soon as service visits are completed.
+ Understanding customer needs and concerns, Providing a high level of customer service. Ensure that customers receive first class service and support in line with service agreements.
+ Perform to designated goals of turn-around-time, response time, repair rate and customer expectations.
+ Actively support to achieving the CAS and business goals.
+ Take ownership for customer satisfaction for services performed.
+ Work in accordance to all relevant certification, regulatory requirements and safety norms by company and customers at site.
+ Travel as per advise by the reporting manager to provide customer service.
**Education:**
+ Bachelor's degree in Instrumentation, Electronics field.
**Years of Experience:**
+ More than 2 years working experience handling the same field equipment's services.
**Knowledge, Skills, Abilities:**
+ Liquid chromatography & Ion chromatography hands on experience in relevant Industries & Processes.
+ To maintain a professional and positive approach whilst being committed to things we value of integrity, intensity, innovation and involvement. Including:
+ Exceeding customer service level expectations (external & internal)
+ Working to agreed target days, A focus to finding solutions.
+ Working within quality and company policy guidelines, Maintaining a professional appearance at all times
**Competency:**
+ Effective interpersonal, communication and listening skills., problem solving, customer centric approach
+ Handling the complicated situations
+ Experienced in Microsoft applications including Microsoft office.
Strong analytical skills, Interpersonal skills with an ability to handle time efficiently and meet agreed timelines
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Performs tasks based on established procedures.
+ Uses data organizing and coordination skills to perform business support or technical work.
+ Requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Expands skills within an analytical or operational process.
+ Maintains appropriate licenses, training, and certifications.
+ Applies experience and skills to complete assigned work.
+ Works within established procedures and practices.
+ Works with a moderate degree of supervision.
**Functional Knowledge**
+ Has developed skillset in a range of processes, procedures, and systems.
**Business Expertise**
+ Understanding of how teams integrate and work best together to support the achievement of company goals.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Follows standardized procedures and receives moderate supervision and guidance.
**Leadership**
+ Has no supervisory responsibilities.
+ Manages own workload.
**Problem Solving**
+ Uses existing procedures to solve standard problems without supervisory approval.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
**Responsibility Statements**
+ Manages client employee data for recruitment records of potential employees, online tests, and travel expenses.
+ Coordinates logistics for recruiting events with vendors and prepares event reports.
+ Administers pre-employment screening checks in collaboration with other departments and vendors.
+ Ensures proper paperwork for new candidates, including medical and fit reports.
+ Ensures new hires have required information and instruction in preparation for their first day of work.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Performs tasks based on established procedures.
+ Uses data organizing and coordination skills to perform business support or technical work.
+ Requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Expands skills within an analytical or operational process.
+ Maintains appropriate licenses, training, and certifications.
+ Applies experience and skills to complete assigned work.
+ Works within established procedures and practices.
+ Works with a moderate degree of supervision.
**Functional Knowledge**
+ Has developed skillset in a range of processes, procedures, and systems.
**Business Expertise**
+ Understanding of how teams integrate and work best together to support the achievement of company goals.
**Impact**
+ Impacts a team, by example, through the quality service and information provided.
+ Follows standardized procedures and receives moderate supervision and guidance.
**Leadership**
+ Has no supervisory responsibilities.
+ Manages own workload.
**Problem Solving**
+ Uses existing procedures to solve standard problems without supervisory approval.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
**Responsibility Statements**
+ Manages client employee data for recruitment records of potential employees, online tests, and travel expenses.
+ Coordinates logistics for recruiting events with vendors and prepares event reports.
+ Administers pre-employment screening checks in collaboration with other departments and vendors.
+ Ensures proper paperwork for new candidates, including medical and fit reports.
+ Ensures new hires have required information and instruction in preparation for their first day of work.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description:**
+ Performs tasks based on established procedures.
+ Uses data organizing and coordination skills to perform business support or technical work.
+ Requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
+ Requires limited prior training or licenses and training certifications.
+ Has basic operational or analytical skills to perform tasks.
+ Works within clearly defined standard operating procedures and adheres to quality guidelines.
+ Work is completed with close supervision and under clearly defined procedures.
**Functional Knowledge**
+ Requires a basic understanding of theories, practices, and procedures.
**Business Expertise**
+ Understanding of how best teams integrate and work together to achieve company goals.
**Impact**
+ Responsible for the accuracy of own work.
+ Receives close supervision and duties are clearly defined.
+ Methods and tasks are described in detail.
**Leadership**
+ Has no supervisory responsibilities.
**Problem Solving**
+ Uses existing procedures to solve standard problems.
+ Has limited opportunity to exercise discretion.
**Interpersonal Skills**
+ Exchanges information and ideas effectively.
**Responsibility Statements**
+ Maintains employee records through data entry.
+ Performs calculations for outstanding payments due on termination or leave of absence.
+ Coordinates termination details to ensure assets are returned/access is revoked on the employee's last day.
+ Compiles data for review and reporting.
+ May perform routine analysis for internal review.
+ Performs other duties as assigned.
+ Complies with all policies and standards.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to . You may also click here to access Conduent's ADAAA Accommodation Policy ( .

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Position:** Contact Center Systems Engineer
**Job Description:**
This role will support daily operations of enterprise contact center systems, including analysis, design, coding, engineering, testing, debugging, documentation, maintenance, and monitoring. This individual will ensure that business requests are handled quickly, accurately and in alignment with operational needs, while also evaluating new tools, new techniques, automation of common tasks, and building of reusable utilities to drive organizational efficiency. While not a deep IT development role, the position requires solid system administration, troubleshooting, and problem-solving skills, while also building quality into every output driven by a passion around technology and solutions.
**Primary Responsibilities:**
+ Manage toll free and DID numbers (new orders, changes, decommissioning)
+ Build and adjust inbound call flows to route calls to the correct queue/agent/skill group
+ Support IVR messages, voicemail scripting, and urgent recording updates via TTS and/or wave files
+ Manage user accounts in contact center systems, including access control, skills, queues, and profile updates
+ Configure and monitor outbound dialer campaigns end to end including caller ID, and spam mitigation
+ Standardize contact center settings such as call scripts, call types, routing rules, favorites, and screen pops
+ Create and maintain clear documentation and change control of system config, processes, and handoff
+ Work with other SMEs to troubleshoot, resolve, RCA, and document support tickets and configuration issues
+ Partner with QA, workforce management, training, operations, and business to align on requirements
+ Provide quick turnaround for business requests while maintaining quality output and a manageable backlog
+ Perform other related duties as assigned
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Bachelor's degree or equivalent in an Information Technology related field
+ 5+ years of experience in system administration or development of contact center systems
+ Hands-on experience with at least one of the following systems, including the associated technologies:
+ Amazon Connect (AWS Lambda, Lex, IAM, CloudWatch, S3)
+ NiCE CXOne (Studio, WFA, ACD, Mpower, Orchestrator)
+ Genesys Engage On-Prem (URS, IRD, GAX, GRAT, Composer, WWE)
+ Solid experience in designing and building call flows and routing concepts within contact center systems
+ Experience supporting inbound, outbound, and multi-channel operations
+ Understanding of telephony concepts including VoIP, SIP, SIP Clusters, and SBCs
+ Experience working in agile environments, including familiarity with work tracking tools such as Rally
+ Proficiency with Microsoft business tools: SharePoint, OneNote, Word, Excel, Visio, Teams
+ Demonstrated ability to work as part of a larger team, adhere to priorities, and provide clear requirements and handover
+ Proven solid analytical skills and the ability to evaluate business requests for operational appropriateness
+ Proven highly adaptable and comfortable managing frequent changes in priorities, processes, and project scope
**Preferred Qualifications:**
+ Experience with more than one contact center platform is ideal (Connect, CXOne, Engage, Cloud CX)
+ Experience in Data: ETL, MS SQL Server, EventBridge, Snowflake, MongoDB, Amazon Kinesis, Amazon Athena
+ Experience in Voice: VXML, TTS, ASR, Amazon Polly, Amazon Comprehend
+ Experience in Programming and Scripting: JavaScript, JSON, Python, GraphQL, SCXML, RESTful principles, system integrations
+ Other helpful experience: Splunk, NiCE IEX, Salesforce
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
**Position:** Contact Center Systems Engineer
**Job Description:**
This role will support daily operations of enterprise contact center systems, including analysis, design, coding, engineering, testing, debugging, documentation, maintenance, and monitoring. This individual will ensure that business requests are handled quickly, accurately and in alignment with operational needs, while also evaluating new tools, new techniques, automation of common tasks, and building of reusable utilities to drive organizational efficiency. While not a deep IT development role, the position requires solid system administration, troubleshooting, and problem-solving skills, while also building quality into every output driven by a passion around technology and solutions.
**Primary Responsibilities:**
+ Manage toll free and DID numbers (new orders, changes, decommissioning)
+ Build and adjust inbound call flows to route calls to the correct queue/agent/skill group
+ Support IVR messages, voicemail scripting, and urgent recording updates via TTS and/or wave files
+ Manage user accounts in contact center systems, including access control, skills, queues, and profile updates
+ Configure and monitor outbound dialer campaigns end to end including caller ID, and spam mitigation
+ Standardize contact center settings such as call scripts, call types, routing rules, favorites, and screen pops
+ Create and maintain clear documentation and change control of system config, processes, and handoff
+ Work with other SMEs to troubleshoot, resolve, RCA, and document support tickets and configuration issues
+ Partner with QA, workforce management, training, operations, and business to align on requirements
+ Provide quick turnaround for business requests while maintaining quality output and a manageable backlog
+ Perform other related duties as assigned
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Bachelor's degree or equivalent in an Information Technology related field
+ 5+ years of experience in system administration or development of contact center systems
+ Hands-on experience with at least one of the following systems, including the associated technologies:
+ Amazon Connect (AWS Lambda, Lex, IAM, CloudWatch, S3)
+ NiCE CXOne (Studio, WFA, ACD, Mpower, Orchestrator)
+ Genesys Engage On-Prem (URS, IRD, GAX, GRAT, Composer, WWE)
+ Solid experience in designing and building call flows and routing concepts within contact center systems
+ Experience supporting inbound, outbound, and multi-channel operations
+ Understanding of telephony concepts including VoIP, SIP, SIP Clusters, and SBCs
+ Experience working in agile environments, including familiarity with work tracking tools such as Rally
+ Proficiency with Microsoft business tools: SharePoint, OneNote, Word, Excel, Visio, Teams
+ Demonstrated ability to work as part of a larger team, adhere to priorities, and provide clear requirements and handover
+ Proven solid analytical skills and the ability to evaluate business requests for operational appropriateness
+ Proven highly adaptable and comfortable managing frequent changes in priorities, processes, and project scope
**Preferred Qualifications:**
+ Experience with more than one contact center platform is ideal (Connect, CXOne, Engage, Cloud CX)
+ Experience in Data: ETL, MS SQL Server, EventBridge, Snowflake, MongoDB, Amazon Kinesis, Amazon Athena
+ Experience in Voice: VXML, TTS, ASR, Amazon Polly, Amazon Comprehend
+ Experience in Programming and Scripting: JavaScript, JSON, Python, GraphQL, SCXML, RESTful principles, system integrations
+ Other helpful experience: Splunk, NiCE IEX, Salesforce
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._