Explore cloud support opportunities in 176 Cloud Support jobs in Hyderabad
Cloud Support Engineer
Posted 15 days ago
Job Viewed
Job Description
As a member of the Network Team within Oracle's Cloud Infrastructure (OCI) organization, you will play a key role in delivering reliable and secure connectivity solutions for our customers. You'll be working closely with OCI customers to resolve complex network challenges, ensuring they can run their cloud services smoothly and without disruption, ultimately supporting the seamless operation of their businesses.
**Overview**
The Oracle Cloud Infrastructure team is developed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it an elite engineering center with the laser focus on excellence.
Oracle's extensive customer base is looking for rock solid cloud solutions that provide the same reliability and effectiveness that they have come to expect from Oracle. As a trusted Enterprise vendor, Oracle provides highly cost-effective compute, storage, & PaaS Cloud solutions to its customer base.
We are specifically looking for Technical Engineer(s) to join our group, who are customer-focused with technical support experience to build a world-first and best in class customer experience. You will be responsible for post-sales support; assisting customers to solve and resolve issues they face while using our Cloud services. You will take an active role in the definition and evolution of standard practices and procedures. Work is non-routine and very complex, involving the application of advanced technical/business skills in Network management and troubleshooting
**Experience**
Interpersonal:
Good written and verbal English communication skills
Effectively communicate with people on both a technical and non-technical level
Ability to work with a global, remote workforce
Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided
A focus on customer service / satisfaction.
Technical:
Bachelor's degree, in Computer Science, MIS or related field
2+ years' experience in Infrastructure or related field
Experience supporting network and network security technologies, including:
Protocols such as BGP/OSPF/IS-IS, TCP, IPv4, IPv6, VxLAN, DNS, DHCP, MPLS, SSL
SDWAN
Routers and switches such as Cisco Nexus, Juniper MX, and Arista
Firewalls such as Fortinet, Juniper, and Palo Alto
Load balancers such as F5
In-depth knowledge of routing and switching
Experience performing regular capacity management functions for network and security components
Demonstrated ability to quickly troubleshoot network and network security problems to root cause, to restore service and to identify long term corrective and preventative actions
Work jointly with automation and monitoring teams to develop service-based monitoring metrics for security and routing functions
**Preferred Skills**
CCNA / CCNP Security OR Fortinet Network Security Expert (NSE) or equivalent
Technical understanding and practical application of network protocols and technology
VPN - IPSEC and SSL
Firewalls and load balancers, security policy management
Network / Security monitoring tools such as: SNMP, MTRG, Prometheus and Grafana etc.
Technical understanding and practical application of security support
Technical understanding and practical application of DevOps
Continuous Integration / Continuous Delivery & Deployment Tools
Network as Code strategy
Familiarity of IaaS/PaaS/SaaS infrastructure/environments
Integration technologies (APIs)
Scripting experience in Ansible, Python, others
**Location & Schedule**
The position is based in Bangalore/Hyderabad/Noida -India.You are entitled to work on shifts with weekends other than Saturday and Sunday. You should be willing to support on national holidays and public holidays. And most importantly should be open to any Shift. This is a fulltime, permanent position.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, after a conditional offer has been extended.
Employer Description
An Oracle career can span industries, roles, Countries, and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Career Level - IC2
**Responsibilities**
**Responsibilities**
We are looking for an experienced network support engineer with a strong technical background to help us transform the OCI network. As a Network Engineer, you will be responsible for the delivery and operation of critical customers connectivity services. You will work with peers, management, and project managers to deliver solutions, maintain network services, and provide escalation support for the Escalations team. You should be comfortable working in a fast-moving environment that requires agility and the drive to deliver. You should be comfortable taking on new challenges that develop your skills.
Have a data-driven mindset/passion
Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalations.
Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction.
Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability
Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident (Service Ticket) lifecycle
Focus on support/incidents & issues.
Document key learnings and other relevant details as part of the support you provide.
Continually improve skills through work experience and training(s)
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems
Identify opportunities to automate responses to common operational problems and requests
Ensure compliance, configuration and data quality levels are maintained
Work with internal stakeholders, external network, and security vendors
Document work instructions or procedures
Career Level - IC2
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Cloud Support Engineer
Posted 8 days ago
Job Viewed
Job Description
Sikich is seeking an Azure/Cloud Support Engineer to join our dynamic team. The ideal candidate will have a deep understanding of Azure Cloud services and extensive experience in IT infrastructure, Windows, and Microsoft 365. As an Azure Cloud Support Engineer, the candidate will play a pivotal role in maintaining our clients' cloud-based IT systems, resolving complex technical issues, and providing advanced customer service. Candidates will leverage their extensive technical knowledge and experience to ensure the efficiency and reliability of our clients' Azure environments.
About the firm
Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.
Primary Job Responsibilities
- Provide expert-level technical support for clients, addressing complex Azure cloud issues, advanced network problems, and in-depth troubleshooting, including Azure Virtual Machines, Networking, Storage, and Backup solutions.
- Take ownership of escalated issues from lower-level analysts and provide in-depth analysis and resolution, applying your advanced technical expertise to resolve complex Azure-related problems efficiently, such as VM performance issues, network connectivity problems, storage management, and backup recovery.
- Create and maintain detailed records of client interactions, issues, and resolutions in our ticketing system.
- Identify and create detailed knowledge base articles and run books to provide guidance to lower-level analysts. Ensure that all documentation is comprehensive and accurate, serving as a valuable resource for future reference.
- Identify potential issues and recommend improvements to clients' Azure environments. Implement proactive solutions to enhance performance and security, including optimizing Virtual Machines, improving network configurations, managing Azure Storage, and implementing effective backup strategies.
- Utilize advanced infrastructure troubleshooting skills to detect potential issues and propose enhancements for clients' Azure environments. Implement proactive solutions aimed at optimizing performance and fortifying security, thereby mitigating the risk of downtime and data loss.
- Lead and participate in IT projects, including Azure Virtual Machine deployments, network configurations, storage solutions, and backup implementations. Collaborate with project teams to ensure successful project delivery and minimal disruption to clients' operations.
- Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical challenges related to Azure Networking, Storage, Backup, and Virtual Machines. Act as a resource for the team in tackling intricate problems.
- Keep clients informed about the status of their issues, provide timely updates, and ensure a high level of customer satisfaction. Maintain a proactive and customer-centric approach in all interactions.
- Adhere to company policies, procedures, and service level agreements (SLAs) in delivering IT support. Ensure all actions and communications align with our company's standards of professionalism and quality.
- Participate in after-hours on-call rotation.
Requirements
- Four to five years of experience providing infrastructure and cloud technical support.
- A Bachelor’s degree in IT or related fields, or equivalent experience. Advanced certifications (e.g., Microsoft Certified Solutions Expert, Cisco Certified Network Professional) are a plus.
- Proficiency in Azure Cloud services, including Azure Virtual Machines, Networking, Storage, and Backup solutions. Experience with Windows operating systems, Microsoft 365 applications, server operating systems, virtualization technologies, and advanced network concepts.
- Strong customer service and communication skills, with the ability to clearly explain complex Azure and IT concepts to non-technical users. Demonstrate patience and empathy when dealing with clients.
- Ability to lead and mentor junior team members, providing technical guidance and support in Azure cloud environments and related technologies.
- Relevant IT certifications demonstrating advanced technical expertise, problem-solving skills, and leadership capabilities, particularly in Azure Cloud services.
- Stay up to date with the latest industry trends and Azure technologies and contribute insights to the team. Be flexible and adaptive in a dynamic IT environment.
Benefits of being a part of the team
- Family Health Insurance including parents
- Life & Accident Insurance
- Maternity/paternity leave
- Performance-based incentives
- Referral Bonus program
- Exam Fee Reimbursement Policy
- Indian festival holidays
- 5 days working week
- Doctor's Consultation
Cloud Support Engineer
Posted 1 day ago
Job Viewed
Job Description
Sikich is seeking an Azure/Cloud Support Engineer to join our dynamic team. The ideal candidate will have a deep understanding of Azure Cloud services and extensive experience in IT infrastructure, Windows, and Microsoft 365. As an Azure Cloud Support Engineer, the candidate will play a pivotal role in maintaining our clients' cloud-based IT systems, resolving complex technical issues, and providing advanced customer service. Candidates will leverage their extensive technical knowledge and experience to ensure the efficiency and reliability of our clients' Azure environments.
About the firm
Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.
Primary Job Responsibilities
- Provide expert-level technical support for clients, addressing complex Azure cloud issues, advanced network problems, and in-depth troubleshooting, including Azure Virtual Machines, Networking, Storage, and Backup solutions.
- Take ownership of escalated issues from lower-level analysts and provide in-depth analysis and resolution, applying your advanced technical expertise to resolve complex Azure-related problems efficiently, such as VM performance issues, network connectivity problems, storage management, and backup recovery.
- Create and maintain detailed records of client interactions, issues, and resolutions in our ticketing system.
- Identify and create detailed knowledge base articles and run books to provide guidance to lower-level analysts. Ensure that all documentation is comprehensive and accurate, serving as a valuable resource for future reference.
- Identify potential issues and recommend improvements to clients' Azure environments. Implement proactive solutions to enhance performance and security, including optimizing Virtual Machines, improving network configurations, managing Azure Storage, and implementing effective backup strategies.
- Utilize advanced infrastructure troubleshooting skills to detect potential issues and propose enhancements for clients' Azure environments. Implement proactive solutions aimed at optimizing performance and fortifying security, thereby mitigating the risk of downtime and data loss.
- Lead and participate in IT projects, including Azure Virtual Machine deployments, network configurations, storage solutions, and backup implementations. Collaborate with project teams to ensure successful project delivery and minimal disruption to clients' operations.
- Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical challenges related to Azure Networking, Storage, Backup, and Virtual Machines. Act as a resource for the team in tackling intricate problems.
- Keep clients informed about the status of their issues, provide timely updates, and ensure a high level of customer satisfaction. Maintain a proactive and customer-centric approach in all interactions.
- Adhere to company policies, procedures, and service level agreements (SLAs) in delivering IT support. Ensure all actions and communications align with our company's standards of professionalism and quality.
- Participate in after-hours on-call rotation.
Requirements
- Four to five years of experience providing infrastructure and cloud technical support.
- A Bachelor’s degree in IT or related fields, or equivalent experience. Advanced certifications (e.g., Microsoft Certified Solutions Expert, Cisco Certified Network Professional) are a plus.
- Proficiency in Azure Cloud services, including Azure Virtual Machines, Networking, Storage, and Backup solutions. Experience with Windows operating systems, Microsoft 365 applications, server operating systems, virtualization technologies, and advanced network concepts.
- Strong customer service and communication skills, with the ability to clearly explain complex Azure and IT concepts to non-technical users. Demonstrate patience and empathy when dealing with clients.
- Ability to lead and mentor junior team members, providing technical guidance and support in Azure cloud environments and related technologies.
- Relevant IT certifications demonstrating advanced technical expertise, problem-solving skills, and leadership capabilities, particularly in Azure Cloud services.
- Stay up to date with the latest industry trends and Azure technologies and contribute insights to the team. Be flexible and adaptive in a dynamic IT environment.
Benefits of being a part of the team
- Family Health Insurance including parents
- Life & Accident Insurance
- Maternity/paternity leave
- Performance-based incentives
- Referral Bonus program
- Exam Fee Reimbursement Policy
- Indian festival holidays
- 5 days working week
- Doctor's Consultation
Cloud Support Engineer
Posted today
Job Viewed
Job Description
Sikich is seeking an Azure/Cloud Support Engineer to join our dynamic team. The ideal candidate will have a deep understanding of Azure Cloud services and extensive experience in IT infrastructure, Windows, and Microsoft 365. As an Azure Cloud Support Engineer, the candidate will play a pivotal role in maintaining our clients' cloud-based IT systems, resolving complex technical issues, and providing advanced customer service. Candidates will leverage their extensive technical knowledge and experience to ensure the efficiency and reliability of our clients' Azure environments.
About the firm
Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.
Primary Job Responsibilities
- Provide expert-level technical support for clients, addressing complex Azure cloud issues, advanced network problems, and in-depth troubleshooting, including Azure Virtual Machines, Networking, Storage, and Backup solutions.
- Take ownership of escalated issues from lower-level analysts and provide in-depth analysis and resolution, applying your advanced technical expertise to resolve complex Azure-related problems efficiently, such as VM performance issues, network connectivity problems, storage management, and backup recovery.
- Create and maintain detailed records of client interactions, issues, and resolutions in our ticketing system.
- Identify and create detailed knowledge base articles and run books to provide guidance to lower-level analysts. Ensure that all documentation is comprehensive and accurate, serving as a valuable resource for future reference.
- Identify potential issues and recommend improvements to clients' Azure environments. Implement proactive solutions to enhance performance and security, including optimizing Virtual Machines, improving network configurations, managing Azure Storage, and implementing effective backup strategies.
- Utilize advanced infrastructure troubleshooting skills to detect potential issues and propose enhancements for clients' Azure environments. Implement proactive solutions aimed at optimizing performance and fortifying security, thereby mitigating the risk of downtime and data loss.
- Lead and participate in IT projects, including Azure Virtual Machine deployments, network configurations, storage solutions, and backup implementations. Collaborate with project teams to ensure successful project delivery and minimal disruption to clients' operations.
- Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical challenges related to Azure Networking, Storage, Backup, and Virtual Machines. Act as a resource for the team in tackling intricate problems.
- Keep clients informed about the status of their issues, provide timely updates, and ensure a high level of customer satisfaction. Maintain a proactive and customer-centric approach in all interactions.
- Adhere to company policies, procedures, and service level agreements (SLAs) in delivering IT support. Ensure all actions and communications align with our company's standards of professionalism and quality.
- Participate in after-hours on-call rotation.
Requirements
- Four to five years of experience providing infrastructure and cloud technical support.
- A Bachelor’s degree in IT or related fields, or equivalent experience. Advanced certifications (e.g., Microsoft Certified Solutions Expert, Cisco Certified Network Professional) are a plus.
- Proficiency in Azure Cloud services, including Azure Virtual Machines, Networking, Storage, and Backup solutions. Experience with Windows operating systems, Microsoft 365 applications, server operating systems, virtualization technologies, and advanced network concepts.
- Strong customer service and communication skills, with the ability to clearly explain complex Azure and IT concepts to non-technical users. Demonstrate patience and empathy when dealing with clients.
- Ability to lead and mentor junior team members, providing technical guidance and support in Azure cloud environments and related technologies.
- Relevant IT certifications demonstrating advanced technical expertise, problem-solving skills, and leadership capabilities, particularly in Azure Cloud services.
- Stay up to date with the latest industry trends and Azure technologies and contribute insights to the team. Be flexible and adaptive in a dynamic IT environment.
Benefits of being a part of the team
- Family Health Insurance including parents
- Life & Accident Insurance
- Maternity/paternity leave
- Performance-based incentives
- Referral Bonus program
- Exam Fee Reimbursement Policy
- Indian festival holidays
- 5 days working week
- Doctor's Consultation
Cloud Support Engineer
Posted today
Job Viewed
Job Description
As a member of the Network Team within Oracle’s Cloud Infrastructure (OCI) organization, you will play a key role in delivering reliable and secure connectivity solutions for our customers. You'll be working closely with OCI customers to resolve complex network challenges, ensuring they can run their cloud services smoothly and without disruption, ultimately supporting the seamless operation of their businesses.
Overview
The Oracle Cloud Infrastructure team is developed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it an elite engineering center with the laser focus on excellence.
Oracle’s extensive customer base is looking for rock solid cloud solutions that provide the same reliability and effectiveness that they have come to expect from Oracle. As a trusted Enterprise vendor, Oracle provides highly cost-effective compute, storage, & PaaS Cloud solutions to its customer base.
We are specifically looking for Technical Engineer(s) to join our group, who are customer-focused with technical support experience to build a world-first and best in class customer experience. You will be responsible for post-sales support; assisting customers to solve and resolve issues they face while using our Cloud services. You will take an active role in the definition and evolution of standard practices and procedures. Work is non-routine and very complex, involving the application of advanced technical/business skills in Network management and troubleshooting
Experience
Interpersonal:
Good written and verbal English communication skills
Effectively communicate with people on both a technical and non-technical level
Ability to work with a global, remote workforce
Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided
A focus on customer service / satisfaction.
Technical:
Bachelor’s degree, in Computer Science, MIS or related field
2+ years’ experience in Infrastructure or related field
Experience supporting network and network security technologies, including:
Protocols such as BGP/OSPF/IS-IS, TCP, IPv4, IPv6, VxLAN, DNS, DHCP, MPLS, SSL
SDWAN
Routers and switches such as Cisco Nexus, Juniper MX, and Arista
Firewalls such as Fortinet, Juniper, and Palo Alto
Load balancers such as F5
In-depth knowledge of routing and switching
Experience performing regular capacity management functions for network and security components
Demonstrated ability to quickly troubleshoot network and network security problems to root cause, to restore service and to identify long term corrective and preventative actions
Work jointly with automation and monitoring teams to develop service-based monitoring metrics for security and routing functions
Preferred Skills
CCNA / CCNP Security OR Fortinet Network Security Expert (NSE) or equivalent
Technical understanding and practical application of network protocols and technology
VPN – IPSEC and SSL
Firewalls and load balancers, security policy management
Network / Security monitoring tools such as: SNMP, MTRG, Prometheus and Grafana etc.
Technical understanding and practical application of security support
Technical understanding and practical application of DevOps
Continuous Integration / Continuous Delivery & Deployment Tools
Network as Code strategy
Familiarity of IaaS/PaaS/SaaS infrastructure/environments
Integration technologies (APIs)
Scripting experience in Ansible, Python, others
Location & Schedule
The position is based in Bangalore/Hyderabad/Noida are entitled to work on shifts with weekends other than Saturday and Sunday. You should be willing to support on national holidays and public holidays. And most importantly should be open to any Shift. This is a fulltime, permanent position.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law. As part of Oracle's employment process candidates will be required to complete a pre-employment screening process, after a conditional offer has been extended.
Employer Description
An Oracle career can span industries, roles, Countries, and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Career Level - IC2
Responsibilities
We are looking for an experienced network support engineer with a strong technical background to help us transform the OCI network. As a Network Engineer, you will be responsible for the delivery and operation of critical customers connectivity services. You will work with peers, management, and project managers to deliver solutions, maintain network services, and provide escalation support for the Escalations team. You should be comfortable working in a fast-moving environment that requires agility and the drive to deliver. You should be comfortable taking on new challenges that develop your skills.
Have a data-driven mindset/passion
Enable Oracle support to resolve customer issues through sharing best practices, training, tooling and directly resolving escalations.
Build and maintain excellent relationships with customers and achieve the highest level of customer satisfaction.
Act on behalf of the customer as their cloud support(technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability
Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident (Service Ticket) lifecycle
Focus on support/incidents & issues.
Document key learnings and other relevant details as part of the support you provide.
Continually improve skills through work experience and training(s)
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems
Identify opportunities to automate responses to common operational problems and requests
Ensure compliance, configuration and data quality levels are maintained
Work with internal stakeholders, external network, and security vendors
Document work instructions or procedures
Career Level - IC2
Cloud Support Engineer
Posted today
Job Viewed
Job Description
What We'll Expect From You:
Extra Credit:
Why You’ll Like Working for DigitalOcean:
Cloud Support Engineer
Posted 9 days ago
Job Viewed
Job Description
Sikich is seeking an Azure/Cloud Support Engineer to join our dynamic team. The ideal candidate will have a deep understanding of Azure Cloud services and extensive experience in IT infrastructure, Windows, and Microsoft 365. As an Azure Cloud Support Engineer, the candidate will play a pivotal role in maintaining our clients' cloud-based IT systems, resolving complex technical issues, and providing advanced customer service. Candidates will leverage their extensive technical knowledge and experience to ensure the efficiency and reliability of our clients' Azure environments.
About the firm
Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.
Primary Job Responsibilities
- Provide expert-level technical support for clients, addressing complex Azure cloud issues, advanced network problems, and in-depth troubleshooting, including Azure Virtual Machines, Networking, Storage, and Backup solutions.
- Take ownership of escalated issues from lower-level analysts and provide in-depth analysis and resolution, applying your advanced technical expertise to resolve complex Azure-related problems efficiently, such as VM performance issues, network connectivity problems, storage management, and backup recovery.
- Create and maintain detailed records of client interactions, issues, and resolutions in our ticketing system.
- Identify and create detailed knowledge base articles and run books to provide guidance to lower-level analysts. Ensure that all documentation is comprehensive and accurate, serving as a valuable resource for future reference.
- Identify potential issues and recommend improvements to clients' Azure environments. Implement proactive solutions to enhance performance and security, including optimizing Virtual Machines, improving network configurations, managing Azure Storage, and implementing effective backup strategies.
- Utilize advanced infrastructure troubleshooting skills to detect potential issues and propose enhancements for clients' Azure environments. Implement proactive solutions aimed at optimizing performance and fortifying security, thereby mitigating the risk of downtime and data loss.
- Lead and participate in IT projects, including Azure Virtual Machine deployments, network configurations, storage solutions, and backup implementations. Collaborate with project teams to ensure successful project delivery and minimal disruption to clients' operations.
- Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical challenges related to Azure Networking, Storage, Backup, and Virtual Machines. Act as a resource for the team in tackling intricate problems.
- Keep clients informed about the status of their issues, provide timely updates, and ensure a high level of customer satisfaction. Maintain a proactive and customer-centric approach in all interactions.
- Adhere to company policies, procedures, and service level agreements (SLAs) in delivering IT support. Ensure all actions and communications align with our company's standards of professionalism and quality.
- Participate in after-hours on-call rotation.
Requirements
- Four to five years of experience providing infrastructure and cloud technical support.
- A Bachelor’s degree in IT or related fields, or equivalent experience. Advanced certifications (e.g., Microsoft Certified Solutions Expert, Cisco Certified Network Professional) are a plus.
- Proficiency in Azure Cloud services, including Azure Virtual Machines, Networking, Storage, and Backup solutions. Experience with Windows operating systems, Microsoft 365 applications, server operating systems, virtualization technologies, and advanced network concepts.
- Strong customer service and communication skills, with the ability to clearly explain complex Azure and IT concepts to non-technical users. Demonstrate patience and empathy when dealing with clients.
- Ability to lead and mentor junior team members, providing technical guidance and support in Azure cloud environments and related technologies.
- Relevant IT certifications demonstrating advanced technical expertise, problem-solving skills, and leadership capabilities, particularly in Azure Cloud services.
- Stay up to date with the latest industry trends and Azure technologies and contribute insights to the team. Be flexible and adaptive in a dynamic IT environment.
Benefits of being a part of the team
- Family Health Insurance including parents
- Life & Accident Insurance
- Maternity/paternity leave
- Performance-based incentives
- Referral Bonus program
- Exam Fee Reimbursement Policy
- Indian festival holidays
- 5 days working week
- Doctor's Consultation
Be The First To Know
About the latest Cloud support Jobs in Hyderabad !
Cloud Support Engineer
Posted today
Job Viewed
Job Description
Sikich is seeking an Azure/Cloud Support Engineer to join our dynamic team. The ideal candidate will have a deep understanding of Azure Cloud services and extensive experience in IT infrastructure, Windows, and Microsoft 365. As an Azure Cloud Support Engineer, the candidate will play a pivotal role in maintaining our clients' cloud-based IT systems, resolving complex technical issues, and providing advanced customer service. Candidates will leverage their extensive technical knowledge and experience to ensure the efficiency and reliability of our clients' Azure environments.
About the firm
Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.
Primary Job Responsibilities
- Provide expert-level technical support for clients, addressing complex Azure cloud issues, advanced network problems, and in-depth troubleshooting, including Azure Virtual Machines, Networking, Storage, and Backup solutions.
- Take ownership of escalated issues from lower-level analysts and provide in-depth analysis and resolution, applying your advanced technical expertise to resolve complex Azure-related problems efficiently, such as VM performance issues, network connectivity problems, storage management, and backup recovery.
- Create and maintain detailed records of client interactions, issues, and resolutions in our ticketing system.
- Identify and create detailed knowledge base articles and run books to provide guidance to lower-level analysts. Ensure that all documentation is comprehensive and accurate, serving as a valuable resource for future reference.
- Identify potential issues and recommend improvements to clients' Azure environments. Implement proactive solutions to enhance performance and security, including optimizing Virtual Machines, improving network configurations, managing Azure Storage, and implementing effective backup strategies.
- Utilize advanced infrastructure troubleshooting skills to detect potential issues and propose enhancements for clients' Azure environments. Implement proactive solutions aimed at optimizing performance and fortifying security, thereby mitigating the risk of downtime and data loss.
- Lead and participate in IT projects, including Azure Virtual Machine deployments, network configurations, storage solutions, and backup implementations. Collaborate with project teams to ensure successful project delivery and minimal disruption to clients' operations.
- Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical challenges related to Azure Networking, Storage, Backup, and Virtual Machines. Act as a resource for the team in tackling intricate problems.
- Keep clients informed about the status of their issues, provide timely updates, and ensure a high level of customer satisfaction. Maintain a proactive and customer-centric approach in all interactions.
- Adhere to company policies, procedures, and service level agreements (SLAs) in delivering IT support. Ensure all actions and communications align with our company's standards of professionalism and quality.
- Participate in after-hours on-call rotation.
Requirements
- Four to five years of experience providing infrastructure and cloud technical support.
- A Bachelor’s degree in IT or related fields, or equivalent experience. Advanced certifications (e.g., Microsoft Certified Solutions Expert, Cisco Certified Network Professional) are a plus.
- Proficiency in Azure Cloud services, including Azure Virtual Machines, Networking, Storage, and Backup solutions. Experience with Windows operating systems, Microsoft 365 applications, server operating systems, virtualization technologies, and advanced network concepts.
- Strong customer service and communication skills, with the ability to clearly explain complex Azure and IT concepts to non-technical users. Demonstrate patience and empathy when dealing with clients.
- Ability to lead and mentor junior team members, providing technical guidance and support in Azure cloud environments and related technologies.
- Relevant IT certifications demonstrating advanced technical expertise, problem-solving skills, and leadership capabilities, particularly in Azure Cloud services.
- Stay up to date with the latest industry trends and Azure technologies and contribute insights to the team. Be flexible and adaptive in a dynamic IT environment.
Benefits of being a part of the team
- Family Health Insurance including parents
- Life & Accident Insurance
- Maternity/paternity leave
- Performance-based incentives
- Referral Bonus program
- Exam Fee Reimbursement Policy
- Indian festival holidays
- 5 days working week
- Doctor's Consultation
Cloud Support Engineer- Kubernetes /DBaas
Posted today
Job Viewed
Job Description
Dive in and do the best work of your career at DigitalOcean. Journey alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast-paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.
What You'll Be Doing:
What We’ll Expect From You :
Technical Skills:
Why You’ll Like Working for DigitalOcean
*This job is located in Hyderabad, India
#LI-Hybrid
#LI-GJ1