Explore customer service job opportunities in 362 Customer Service jobs in Kolkata
Customer Service Representative
Posted 17 days ago
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Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Kolkata - Millenium City, Tower II, 6th
Language Requirements:
Time Type:
Full time
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Customer Service Representative
Posted 1 day ago
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Job Description
We're Hiring! Customer Support Representatives (CSR) – US Process (Medical Billing)
Why Join Us?
Work from Office – Enjoy a professional environment with a supportive team.
Night Shift (Mon-Fri, US Calling) – Weekends are yours to relax!
Inbound Calling – No Sales, No Targets!
Quick Joining – Start your journey with us right away!
Attractive Bonuses – Quarterly, Half-Yearly & Annual Rewards
Subsidized Meals – Because great work deserves great food
Free Cab Drop Facility – OR ₹1,800 monthly pay if you prefer your own transport
Customer Service Representative
Posted 1 day ago
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Job Description
Step Into the Corporate World | Fresher Night Shift Jobs | Kolkata
Customer Service Representative
Posted today
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Recruitment Mantra Hiring for SB Ground Realty Pvt. Ltd. – Customer Service Representative / CRE – Kolkata
Job Title:
Customer Service Representative / Customer Relationship Executive (CRE)
Company:
SB Ground Realty Pvt. Ltd.
Location:
Kolkata
Annual CTC:
₹1.8 – ₹2.4 Lakhs per annum
About Us:
SB Ground Realty Pvt. Ltd. is a fast-growing real estate company committed to delivering excellence in property solutions and client service. With a focus on integrity and professionalism, we aim to provide a seamless experience to our clients at every touchpoint.
Job Summary:
We are seeking a dynamic and customer-focused
Customer Service Representative / CRE
to join our team in Kolkata. The ideal candidate will serve as the first point of contact for customers, addressing inquiries, providing information, and ensuring a smooth client experience.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently.
- Assist clients with property-related queries, site visit scheduling, and service requests.
- Maintain a positive and empathetic attitude toward customers at all times.
- Follow up with prospective leads and maintain regular communication.
- Keep records of customer interactions and update CRM systems.
- Coordinate with internal departments to ensure prompt resolution of customer issues.
Eligibility Criteria:
- Education:
Minimum Higher Secondary (HS); Graduate preferred. - Experience:
6 months of customer service or client interaction experience preferred. Freshers with excellent communication skills may also apply. - Communication:
Very good verbal and written communication skills in English, Hindi, and Bengali. - Skills:
- Strong interpersonal and listening skills
- Basic computer literacy (MS Office, email, CRM tools)
- Ability to multitask and stay organized
Customer Service Representative
Posted today
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Job Description
We are currently looking for a
Customer Service Representative
with a customer-centric mindset and enthusiasm for sales
The role - Taking the wheel at Hertz
CUSTOMER ENGAGEMENT - Build relationships with customers by creating a friendly, welcoming customer experience. Understand their needs and guide them to the perfect rental solution.
SALES ADVISORY - Showcase your sales skills to upsell additional services and maximizing revenue, ensuring customers have everything they need for a smooth journey.
PROBLEM SOLVING - Be the hero in resolving any issues or concerns that the customer might experience through their rental, turning challenges into opportunities to exceed customer expectations.
TEAMWORK - Collaborate with your colleagues to create a positive and vibrant workplace. We're all in this together
VEHICLE ADMINISTRATION - Deliver and collect vehicle in accordance to company's procedures, to ensure rentable standard is met and any additional damage is documented upon return.
Essential Requirements
Your skills - What you'll need for a great journey
- Passion for customer service, with willingness to go the extra mile for customer satisfaction
- Enthusiastic, flexible and positive attitude towards selling
- Proficient in English and Greek. Knowledge of additional foreign languages will be considered as a plus
- Valid Driving license
- Willing to work on a shift rotation basis.
Why Choose Hertz Autohellas?
CUSTOMER-CENTRIC CULTURE - We don't just rent cars, we create memories. As a Customer Service Representative, you'll be at the forefront of providing exceptional service, ensuring our customers embark on their adventures with smiles and satisfaction.
DYNAMIC WORK ENVIRONMENT - Say goodbye to monotony Our office is a hub of energy, where each day brings new challenges and opportunities for growth. You'll be part of a supportive team that values creativity and collaboration.
DRIVE DIVERSITY - At Hertz, we offer a car fleet that covers every taste and need. From sleek hatchbacks to spacious SUVs, our collection is as diverse as our team.
BRAND RECOGNITION - Be part of an international organization with presence in 9 countries, 160 sales points, a fleet of over vehicles and 1.700 employees at the core of its business.
TRAINING - We believe in investing in our team. You'll receive comprehensive on-site and online training to master the art of sales and customer service, ensuring you have all the support needed for a smooth and confident start.
DEVELOPMENT - Be the first candidate to apply and explore career development opportunities our company has to offer.
Join us in making every journey an adventure
Customer Service Representative
Posted today
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Job Description
Position: Customer Service Associate (Electrical Vehicle Company)
Location: Kolkata
Job Type: Full-time
Pay: Rs. 8,000 - Rs. 15,000 per month
About Us
We are a leading battery manufacturing company, committed to delivering high-quality products and excellent customer service. We are looking for a Customer Service Associate to join our Kolkata office and be the first point of contact for our customers.
Key Responsibilities:
Receive and manage all inquiry calls efficiently.
Keep proper follow-ups using CRM software.
Coordinate with the service and marketing teams.
Handle inbound inquiries, provide product/service information, and resolve customer queries.
Schedule follow-ups and maintain regular communication with leads.
Maintain call logs, CRM entries, and daily reporting to the manager.
Requirements:
Strong communication and interpersonal skills.
Ability to handle calls professionally and build good customer relationships.
Comfortable using CRM tools for follow-ups and reporting.
Self-motivated, target-driven, and proactive in approach.
Prior experience in customer service/tele-calling will be an added advantage.
Perks & Benefits:
Fixed salary with incentives for performance.
Opportunity to work with a growing and dynamic company.
Learning and career growth opportunities.
Connect with HR over call or WhatsApp:
Job Types: Full-time, Permanent, Fresher
Pay: ₹8, ₹15,000.00 per month
Benefits:
- Flexible schedule
- Paid time off
- Work from home
Language:
- English (Preferred)
- Hindi (Preferred)
- Bengali (Required)
Work Location: In person
Speak with the employer
Customer Service Representative
Posted today
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Job Description
Job Title: Customer Service Representative - International E-commerce (Chat&Voice)
Location: Kolkata
Working days: 5.5days (24x7 rotational shifts)
Job Description:
We are hiring "Customer Service Representative" to support a leading "International E-commerce brand". The role involves handling customer queries and concerns through "Chat & Voice."
Key Responsibilites:
- Interact with customers via chat & calls.
- Resolve product, order and payment related concerns.
- Ensure quick and effective solutions while maintaining high satisfaction levels.
- Work in rotational shifts (including night shifts).
Desired Profile:
- Undergraduate or above
- Fresher or Experienced candidates (0-3 years in BPO/Customer Service)
- Excellent English communication (Verbal and Written)
- Problem-solving skills with a customer-first approach
- Flexible to work form office and rotational shifts
Perk & Benefits:
- Salary: 2.76lpa
- Cabs allocated if rostered between 10:00pm to 6:00am shifts
- ESI or Mediclaim (if applicable)
Interested applicants can share your resume or CV to
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Customer Service Representative
Posted today
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Customer Support Executive – US Healthcare (Inbound Voice)
Location
Salt Lake, Sector V, Kolkata (On-site with complimentary cab drop service)
Shift & Schedule
Night Shift aligned with U.S. time zones
Days Off: Fixed weekends – Saturday & Sunday
Schedule:
Monday to Friday workweekRequirements
-
Strong communication skills in English
(verbal & written), preferably US accent-neutral.
Minimum 12th pass; graduation or diploma is a plus.
Comfortable working night shifts in U.S. time zones.
Preferred: Fresher/Prior experienced, All are welcome.
Compensation & Benefits
Salary:
₹15,000–₹9,000 per monthTravel Allowance + Subsidized Meals
Free Cab Drop after night shift
Attendance Bonus: 000 per month
Annual Performance Bonus: Up to ,000
PF & ESI coverage
How to Apply
Call or WhatsApp:
HR Neha
Customer Service Representative
Posted today
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Job Description
Candidate should have good communication skills in Hindi, Bengali and English, having 1yr of experience in customer service
Interested candidate can contact or directly send their resume on
Customer Service Representative
Posted today
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Job Description
We are hiring for B to B E-commerce Process.
Roles and Responsibilities:
- Assesses customers issues &takes appropriate actions to ensure the customers needs are satisfied.
- Be proactive &take initiatives to explore & learn about the product that we offer
- Understand standard operation procedures and delivers services that is according to the quality standards set by the company
Benefits:
- Fixed Shift
- Fixed week off
- Good working environment
- Without Sales Target Job totally customer support and services
Location-Salt Lake sec-V (Webel More)
Shift Timing :
9:00 am to 6:00 pm
10:00 am to 7:00 pm
Experience: 1 Years
Good communication skills of Hindi ,English and Bengali
Must have knowledge of Excel and word
Job Types: Full-time, Permanent
Pay: ₹10, ₹15,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund