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Extract Data using SQL Share data with Email team as and when required. Update daily, weekly reports into DB Update performance reports into Power BI Dashboard Automate reports Data Analysis

**GWFO Data & Reporting Analyst**
**Who we are.**
With Citi's Analytics & Information Management (AIM) group, you will do meaningful work from Day 1. Our collaborative and respectful culture lets people grow and make a difference in one of the world's leading Financial Services Organizations. The purpose of the group is to use Citi's data assets to analyze information and create actionable intelligence for our business leaders. We value what makes you unique so that you have opportunity to shine. You also get the opportunity to work with the best minds and top leaders in the analytics space.
**What the role is**
The role of Officer - Data Management/Information Analyst will be part of AIM team based out of Chennai, India supporting the Global Workforce Optimization unit.
The GWFO team supports capacity planning across the organization. The primary responsibility of the GWFO team is to forecast future demand (Inbound /Outbound Call Volume, back-office process volume, etc.) and the capacity required to fulfill the demand. It also includes forecasting short-term demand (daily/ hourly) and scheduling the agent accordingly. The GWFO team is also responsible for collaborating with multiple stakeholders and coming up with optimal hiring plans to ensure adequate capacity as well as optimize the operational budget.
In this role, you will work alongside a highly talented team of analyst to build data solutions to track key business metrics and support the workforce optimization activities.
You will be responsible for understanding and mapping out the data landscape for current and new businesses that are onboarded by GWFO and enable the usage of the same to provide for capacity planning, reporting and analytics, as well as real-time monitoring. You would work very closely with GWFO's technology partners in getting these solutions implemented in a compliant environment.
You will be an SME in the group, supporting and mentoring the team on technical solutioning and should be ready to lend your hand to juniors when needed.
**Who you are.**
**Data Driven.** A proven track record of enabling decision making and problem solving with data. Conceptual thinking skills must be complemented by a strong quantitative orientation and data driven approach.
**Excellent Problem Solver.** You are a critical thinker, able to ask right questions, make sense of a situation and come up with intelligent solutions.
**Automation Innovator.** You have an affinity towards identifying opportunities for automation, designing, and implementing automated workflows, and measuring the impact of automation initiatives.
**Strong Team Player.** You build a trusted relationships with your team members. You are ready to offer unconditional assistance, will listen, share knowledge, and are always ready to provide support as needed.
**Strong Communicator.** You can communicate verbally and through written communication with clarity and can structure and present your work to your partners & leadership.
**Clear Results Orientation** **.** You display a keen focus on achieving both short and long-term goals and have experience driving and executing an agenda in a demanding and fast-paced environment, with an eye on risks & controls.
**Innovative.** You are always challenging yourself and your team to find better and faster ways of doing things.
**What you do**
**Data Exploration.** Understand underlying data sources by dwelling into multiple platforms scattered across the organization. You do what it takes to gather information by connecting with people across business teams and technology.
**Process Automation.** You have an experience in automating repetitive, rule-based tasks without deep coding. Experience with workflow automation platforms and API integration.
**Dashboarding and Visualization.** You develop insightful, visually compelling and engaging dashboards that supports decision making and drive adoption.
**Flawless Execution.** You manage and sequence delivery of reporting and data needs by actively managing requests against available bandwidth and identify opportunities for improved productivity.
**Be an Enabler.** You support your team and help them accomplish their goals with empathy. You act as a facilitator and remove blockers and create a positive atmosphere for then to be innovative and productive at work.
**Qualifications**
+ Master's degree in Information Technology / Information Systems / Computer Applications / Engineering from a premier institute or BTech/B.E.
+ Must have 6+ years of work experience in the **Data & Reporting** space
+ Must have expertise working with **SQL**
+ Must have expertise working with **Tableau** for data visualization
+ Exposure to **Automation tools** in Python, Xceptor, Appian, VBA, etc. desirable
+ Proficiency in JIRA/Confluence desirable
---
**Job Family Group:**
Decision Management
---
**Job Family:**
Data/Information Management
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

GWFO Data & Reporting Analyst

Who we are.

With Citi’s Analytics & Information Management (AIM) group, you will do meaningful work from Day 1. Our collaborative and respectful culture lets people grow and make a difference in one of the world’s leading Financial Services Organizations. The purpose of the group is to use Citi’s data assets to analyze information and create actionable intelligence for our business leaders. We value what makes you unique so that you have opportunity to shine. You also get the opportunity to work with the best minds and top leaders in the analytics space.

What the role is

The role of Officer – Data Management/Information Analyst will be part of AIM team based out of Chennai, India supporting the Global Workforce Optimization unit.

The GWFO team supports capacity planning across the organization. The primary responsibility of the GWFO team is to forecast future demand (Inbound /Outbound Call Volume, back-office process volume, etc.) and the capacity required to fulfill the demand. It also includes forecasting short-term demand (daily/ hourly) and scheduling the agent accordingly. The GWFO team is also responsible for collaborating with multiple stakeholders and coming up with optimal hiring plans to ensure adequate capacity as well as optimize the operational budget.

In this role, you will work alongside a highly talented team of analyst to build data solutions to track key business metrics and support the workforce optimization activities.

You will be responsible for understanding and mapping out the data landscape for current and new businesses that are onboarded by GWFO and enable the usage of the same to provide for capacity planning, reporting and analytics, as well as real-time monitoring. You would work very closely with GWFO’s technology partners in getting these solutions implemented in a compliant environment.

You will be an SME in the group, supporting and mentoring the team on technical solutioning and should be ready to lend your hand to juniors when needed.

Who you are.

Data Driven. A proven track record of enabling decision making and problem solving with data. Conceptual thinking skills must be complemented by a strong quantitative orientation and data driven approach.

Excellent Problem Solver. You are a critical thinker, able to ask right questions, make sense of a situation and come up with intelligent solutions.

Automation Innovator. You have an affinity towards identifying opportunities for automation, designing, and implementing automated workflows, and measuring the impact of automation initiatives.

Strong Team Player. You build a trusted relationships with your team members. You are ready to offer unconditional assistance, will listen, share knowledge, and are always ready to provide support as needed.

Strong Communicator. You can communicate verbally and through written communication with clarity and can structure and present your work to your partners & leadership.

Clear Results Orientation . You display a keen focus on achieving both short and long-term goals and have experience driving and executing an agenda in a demanding and fast-paced environment, with an eye on risks & controls.

Innovative. You are always challenging yourself and your team to find better and faster ways of doing things.

What you do

Data Exploration. Understand underlying data sources by dwelling into multiple platforms scattered across the organization. You do what it takes to gather information by connecting with people across business teams and technology.

Process Automation. You have an experience in automating repetitive, rule-based tasks without deep coding. Experience with workflow automation platforms and API integration.

Dashboarding and Visualization. You develop insightful, visually compelling and engaging dashboards that supports decision making and drive adoption.

Flawless Execution. You manage and sequence delivery of reporting and data needs by actively managing requests against available bandwidth and identify opportunities for improved productivity.

Be an Enabler. You support your team and help them accomplish their goals with empathy. You act as a facilitator and remove blockers and create a positive atmosphere for then to be innovative and productive at work.

Qualifications

Master’s degree in Information Technology / Information Systems / Computer Applications / Engineering from a premier institute or BTech/

Must have 6+ years of work experience in the Data & Reporting space

Must have expertise working with SQL

Must have expertise working with Tableau for data visualization

Exposure to Automation tools in Python, Xceptor, Appian, VBA, etc. desirable

Proficiency in JIRA/Confluence desirable

---

Job Family Group:

Decision Management

---

Job Family:

Data/Information Management

---

Time Type:

Full time

---

Most Relevant Skills

Please see the requirements listed above.

---

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

---

GWFO Data & Reporting Analyst

Who we are.

With Citi’s Analytics & Information Management (AIM) group, you will do meaningful work from Day 1. Our collaborative and respectful culture lets people grow and make a difference in one of the world’s leading Financial Services Organizations. The purpose of the group is to use Citi’s data assets to analyze information and create actionable intelligence for our business leaders. We value what makes you unique so that you have opportunity to shine. You also get the opportunity to work with the best minds and top leaders in the analytics space.

What the role is

The role of Officer – Data Management/Information Analyst will be part of AIM team based out of Chennai, India supporting the Global Workforce Optimization unit.

The GWFO team supports capacity planning across the organization. The primary responsibility of the GWFO team is to forecast future demand (Inbound /Outbound Call Volume, back-office process volume, etc.) and the capacity required to fulfill the demand. It also includes forecasting short-term demand (daily/ hourly) and scheduling the agent accordingly. The GWFO team is also responsible for collaborating with multiple stakeholders and coming up with optimal hiring plans to ensure adequate capacity as well as optimize the operational budget.

In this role, you will work alongside a highly talented team of analyst to build data solutions to track key business metrics and support the workforce optimization activities.

You will be responsible for understanding and mapping out the data landscape for current and new businesses that are onboarded by GWFO and enable the usage of the same to provide for capacity planning, reporting and analytics, as well as real-time monitoring. You would work very closely with GWFO’s technology partners in getting these solutions implemented in a compliant environment.

You will be an SME in the group, supporting and mentoring the team on technical solutioning and should be ready to lend your hand to juniors when needed.

Who you are.

Data Driven. A proven track record of enabling decision making and problem solving with data. Conceptual thinking skills must be complemented by a strong quantitative orientation and data driven approach.

Excellent Problem Solver. You are a critical thinker, able to ask right questions, make sense of a situation and come up with intelligent solutions.

Automation Innovator. You have an affinity towards identifying opportunities for automation, designing, and implementing automated workflows, and measuring the impact of automation initiatives.

Strong Team Player. You build a trusted relationships with your team members. You are ready to offer unconditional assistance, will listen, share knowledge, and are always ready to provide support as needed.

Strong Communicator. You can communicate verbally and through written communication with clarity and can structure and present your work to your partners & leadership.

Clear Results Orientation . You display a keen focus on achieving both short and long-term goals and have experience driving and executing an agenda in a demanding and fast-paced environment, with an eye on risks & controls.

Innovative. You are always challenging yourself and your team to find better and faster ways of doing things.

What you do

Data Exploration. Understand underlying data sources by dwelling into multiple platforms scattered across the organization. You do what it takes to gather information by connecting with people across business teams and technology.

Process Automation. You have an experience in automating repetitive, rule-based tasks without deep coding. Experience with workflow automation platforms and API integration.

Dashboarding and Visualization. You develop insightful, visually compelling and engaging dashboards that supports decision making and drive adoption.

Flawless Execution. You manage and sequence delivery of reporting and data needs by actively managing requests against available bandwidth and identify opportunities for improved productivity.

Be an Enabler. You support your team and help them accomplish their goals with empathy. You act as a facilitator and remove blockers and create a positive atmosphere for then to be innovative and productive at work.

Qualifications

Master’s degree in Information Technology / Information Systems / Computer Applications / Engineering from a premier institute or BTech/

Must have 6+ years of work experience in the Data & Reporting space

Must have expertise working with SQL

Must have expertise working with Tableau for data visualization

Exposure to Automation tools in Python, Xceptor, Appian, VBA, etc. desirable

Proficiency in JIRA/Confluence desirable

---

Job Family Group:

Decision Management

---

Job Family:

Data/Information Management

---

Time Type:

Full time

---

Most Relevant Skills

Please see the requirements listed above.

---

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

---

GWFO Data & Reporting Analyst

Who we are.

With Citi’s Analytics & Information Management (AIM) group, you will do meaningful work from Day 1. Our collaborative and respectful culture lets people grow and make a difference in one of the world’s leading Financial Services Organizations. The purpose of the group is to use Citi’s data assets to analyze information and create actionable intelligence for our business leaders. We value what makes you unique so that you have opportunity to shine. You also get the opportunity to work with the best minds and top leaders in the analytics space.

What the role is

The role of Officer – Data Management/Information Analyst will be part of AIM team based out of Chennai, India supporting the Global Workforce Optimization unit.

The GWFO team supports capacity planning across the organization. The primary responsibility of the GWFO team is to forecast future demand (Inbound /Outbound Call Volume, back-office process volume, etc.) and the capacity required to fulfill the demand. It also includes forecasting short-term demand (daily/ hourly) and scheduling the agent accordingly. The GWFO team is also responsible for collaborating with multiple stakeholders and coming up with optimal hiring plans to ensure adequate capacity as well as optimize the operational budget.

In this role, you will work alongside a highly talented team of analyst to build data solutions to track key business metrics and support the workforce optimization activities.

You will be responsible for understanding and mapping out the data landscape for current and new businesses that are onboarded by GWFO and enable the usage of the same to provide for capacity planning, reporting and analytics, as well as real-time monitoring. You would work very closely with GWFO’s technology partners in getting these solutions implemented in a compliant environment.

You will be an SME in the group, supporting and mentoring the team on technical solutioning and should be ready to lend your hand to juniors when needed.

Who you are.

Data Driven. A proven track record of enabling decision making and problem solving with data. Conceptual thinking skills must be complemented by a strong quantitative orientation and data driven approach.

Excellent Problem Solver. You are a critical thinker, able to ask right questions, make sense of a situation and come up with intelligent solutions.

Automation Innovator. You have an affinity towards identifying opportunities for automation, designing, and implementing automated workflows, and measuring the impact of automation initiatives.

Strong Team Player. You build a trusted relationships with your team members. You are ready to offer unconditional assistance, will listen, share knowledge, and are always ready to provide support as needed.

Strong Communicator. You can communicate verbally and through written communication with clarity and can structure and present your work to your partners & leadership.

Clear Results Orientation . You display a keen focus on achieving both short and long-term goals and have experience driving and executing an agenda in a demanding and fast-paced environment, with an eye on risks & controls.

Innovative. You are always challenging yourself and your team to find better and faster ways of doing things.

What you do

Data Exploration. Understand underlying data sources by dwelling into multiple platforms scattered across the organization. You do what it takes to gather information by connecting with people across business teams and technology.

Process Automation. You have an experience in automating repetitive, rule-based tasks without deep coding. Experience with workflow automation platforms and API integration.

Dashboarding and Visualization. You develop insightful, visually compelling and engaging dashboards that supports decision making and drive adoption.

Flawless Execution. You manage and sequence delivery of reporting and data needs by actively managing requests against available bandwidth and identify opportunities for improved productivity.

Be an Enabler. You support your team and help them accomplish their goals with empathy. You act as a facilitator and remove blockers and create a positive atmosphere for then to be innovative and productive at work.

Qualifications

Master’s degree in Information Technology / Information Systems / Computer Applications / Engineering from a premier institute or BTech/

Must have 6+ years of work experience in the Data & Reporting space

Must have expertise working with SQL

Must have expertise working with Tableau for data visualization

Exposure to Automation tools in Python, Xceptor, Appian, VBA, etc. desirable

Proficiency in JIRA/Confluence desirable

---

Job Family Group:

Decision Management

---

Job Family:

Data/Information Management

---

Time Type:

Full time

---

Most Relevant Skills

Please see the requirements listed above.

---

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

---

Qlikview
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

• Deadline oriented with a sense of urgency in meeting project goals
• Able to communicate with personnel in multi-disciplines from the clerical level to senior management
• Experience with large change initiatives is a plus
• Able to interact professionally with clients, Full Time/Permanentors, and vendors both internal and external
• Interacts with other team members to exchange information and creates a positive and productive team dynamic
• Ability to effectively work in a team environment

ROLE OVERVIEW

We are seeking a detail-oriented and analytical Data Reporting Engineer to support our Monitoring team in delivering high-quality data reports for clients across a range of structural and environmental monitoring projects. This role involves retrieving, validating, and analysing sensor data, producing clear graphical outputs and reports using tools such as Microsoft Excel. The successful candidate will work closely with the Monitoring Operations Manager and wider project teams to ensure data accuracy, system integrity, and timely delivery in line with client and contractual requirements.

KEY RESPONSIBILITIES

Retrieve and process sensor data from structural and environmental monitoring systems for internal analysis and client reporting.

Perform data validation checks, identify anomalies or trends, and raise issues with the project team where necessary.

Analyse data using Microsoft Excel, producing clear graphical outputs and ensuring consistency across reporting formats.

Extract data from bespoke monitoring software platforms and convert into client-facing reports.

Ensure timely and accurate delivery of reports in accordance with project deadlines and contract requirements.

Maintain high standards of data quality and accuracy across all deliverables.

Collaborate with field teams to support accurate data collection and troubleshoot issues where needed.

Proactively identify opportunities to improve systems and processes for increased efficiency and productivity.

Communicate clearly with team members and stakeholders, contributing to a culture of continuous improvement and operational excellence.

PERSON SPECIFICATION

Essential

Bachelor's degree or equivalent in Civil Engineering, Environmental Engineering, or related field.

Strong data analysis skills with proven experience using Microsoft Excel (including formulas, charting, and data manipulation).

Good understanding of structural health monitoring systems and sensor technologies such as strain gauges, accelerometers, and displacement sensors.

Strong verbal and written communication skills in English.

Highly organised, detail-focused, and capable of working independently.

Ability to identify and raise issues in data sets and work collaboratively to resolve them.

Desirable

Prior experience working with multinational organisations.

Proficiency with data visualisation tools such as Power BI or Tableau.

Familiarity with bespoke SHM (Structural Health Monitoring) software platforms.

Demonstrated ability to develop or improve operational systems for data reporting.

Experience working on safety-critical or infrastructure projects.

OUR BUSINESS

Plowman Craven is a recognised leader in Geospatial Technologies, combining innovation with precision to support clients across the entire asset lifecycle. Trusted by the industry's largest developers, property managers, contractors, and engineering firms, we deliver highly accurate data and insights that drive smarter decision-making and improve project efficiency. Our mission is to push the boundaries of possibility, providing market-leading solutions that shape the future of the built environment.

Plowman Craven is committed to fostering a diverse and inclusive workplace. If you require any reasonable adjustments during the recruitment process, please let us know.

If you have any questions about this role please email

Chennai, India
- Hyderabad, India

Job ID: R-1071820

**When you join Verizon**:
You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

**What you’ll be doing**

As part of DMBM-BI, you will be helping to create and deliver a comprehensive measurement and reporting approach for all of Verizon Consumer Groups. In this role, you will interact with cross-functional teams working throughout Verizon bringing new experiences to life for our Customers.

You will help in measurement, and reporting for cross-functional teams as they plan, build, and launch world-class experiences. You will help translate raw data into actionable insights and better experiences for our customers. Your deep knowledge of measurement solutions will help to determine the best approaches for implementations that best meet business needs.
- Working closely with the NBx/Pega Business teams and deliver reporting stories each release, and where required build new dashboards in Tableau or Qlik Sense
- Contributing to requirement sessions with key stakeholders and actively participate in grooming sessions with business teams
- Defining new metrics and business KPIs.
- Creating wireframes and mockups of reporting dashboards.
- Documenting all validated standards and processes to ensure accuracy across the enterprise.
- Collaborating with cross-functional teams to resolve NBx proposition anomalies and actively contribute to production defect resolutions.

**What we’re looking for**

You are a strong collaborator who can effectively own and prioritize multiple work streams and adapt during sometimes pressured situations. You display initiative and resourcefulness in achieving goals but are comfortable brainstorming and sharing ideas in a team environment. You will have excellent communication skills and the ability to speak effectively to internal and external stakeholders. You can partner across multiple business and technology teams. You should have strong Business Intelligence and analytics experience in CX (Customer Experience) area/root cause analytics with attention to detail, be adaptable to change and tight deadlines, and be focused on quality. Ability to mine, extract, transform, load large data sets, and create concise readouts and analyses based on the actionable insights found in the data.
- Bachelor’s degree and Six or more years of work experience.
- Six or more years of relevant work experience.
- Experience with SQL and SQL performance tuning.
- Experience with Tableau and Qlik Sense.
- Experience with data modeling for different data sources in Tableau or Qlik Sense.
- Knowledge of Google Suite and database management systems.
- Experience with dashboard creation with insightful visualization.
- Knowledge of OneJira or any ticketing tool.

**Even better if you have one or more of the following**:

- Experience with third-party reporting tools (e.g., ThoughtSpot, IBM Cognos, Looker tools).
- Exposure to HiveQL, GCP Big Query, Teradata, and Oracle databases.
- Basic knowledge of programming languages (e.g., VBA/Python).
- Ability to derive insights from data and recommend action.
- Knowledge of end-to-end ETL process.

**Where you’ll be working**: In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.**Scheduled Weekly Hours**: 40**Equal Employment Opportunity**:
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.

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