Explore numerous help desk positions, focusing on technical support and customer service roles. These jobs involve troubleshooting technical issues, answering queries, and ensuring customer satisfaction. Opportunities exist for individuals with strong communication skills and a knack for problem-solving. These positions are crucial for maintaining smooth operations and providing essential support to end-users.302 Help Desk jobs in India
Customer Service Executive - International Voice & Chat Process
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Job Description
**Location**: Lucknow (Work from Office)
**Company**: Elite Business Solution
**Job Type**: Full-time
**Education**: Undergraduate or Graduate
Elite Business Solution is hiring dynamic and customer-focused individuals to join our International Voice & Chat Process team. If you have excellent communication skills and are looking to build your career in the BPO industry, we want to hear from you.
**Responsibilities**:
- Handle international customer queries through voice and chat channels.
- Provide timely and accurate responses to ensure customer satisfaction.
- Maintain professionalism and empathy during all customer interactions.
- Adhere to company policies, processes, and performance targets.
**Eligibility Criteria**:
- Minimum qualification: Undergraduate (in any stream)
- Age: 18 - 35 years
- Good command of English (mandatory for international process)
- Willingness to work in rotational shifts, including night shifts
- Must be comfortable with a work-from-office setup in Lucknow
**Salary Details**:
**International Process (NA Region)**:
- NA Chat (Freshers/Experienced): ₹26,000 CTC
- NA Voice (Freshers): ₹8,000 CTC
- NA Voice (Experienced): ,000 CTC
**Domestic Process (Limited Openings)**:
- English: ,000 CTC
- Hindi: ,000 CTC
**Work Conditions**:
- 5 days working with rotational week offs
- 24×7 shift environment (including night shifts for all genders)
- Female shifts generally scheduled between 9:00 PM to 6:00 AM
- No cab facility available
- 9.5 hours of shift including a 1-hour break
- No planned leaves allowed in the first 3 months
- 3 months of paid training followed by a certification process
**Hiring Process**:
- HR Interview
- Operations Interview
- Assessment (Versant/Communication-based)
**How to Apply**:
- Please mention “NA Process_Lucknow” while applying._
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,0 00 - ,000.00 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental Pay:
- Performance bonus
- Quarterly bonus
- Yearly bonus
Work Location: In person
**Speak with the employer**
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IT Help Desk /Technical Help Desk
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Description
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IT Help Desk /Technical Help Desk
Posted today
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Description
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Eligibility:
Help Desk Representative
Posted 5 days ago
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NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Help Desk Analyst
Posted today
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Company Overview
Jio is at the forefront of India's telecom revolution, serving over 400 million customers with an expansive portfolio of digital apps and services. As a leader in providing B2C and B2B solutions, Jio offers comprehensive 5G solutions and cloud-native platforms. With headquarters in Navi Mumbai and a workforce exceeding 10,001 employees, Jio continues to drive growth and innovation in the Media & Telecommunications industry.
Job Overview
Jio is seeking a Mid-Level Service Desk Engineer to join our team in Guwahati. The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction.
Key Skills & Competencies
Open to work in 24*7 shift environment.
- Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system.
- Monitoring alerts - Performance, health, and security of computing systems, networks, and services to ensure they operate efficiently and securely (Performance Monitoring, Health and Availability Monitoring, Security Monitoring, Network Monitoring, Application Monitoring, Log Analysis, Alerting and Notification).
- Provide first-level resolutions to customer issue and promptly escalate unresolved queries to the next level of support.
- Take ownership of severity incidents and service requests ensuring response time, resolution, coordination, and resolution with the appropriate business teams.
- Manage and log all service requests (SR) from users via various channels (phone, email, portal). Categorize and prioritize service requests based on predefined criteria as per defined SLAs.
- Provide first-line investigation and diagnosis. Resolve those issues upon first contact when possible or escalate to higher-level support when necessary.
- Ensuring all faults are progressed & cleared within SLA as per defined targets and CSAT.
- Monitor the performance of IT services and contribute to reports on service desk performance and user satisfaction.
- Identify recurring problems and contribute to their resolution. Suggest improvements to the service desk process.
Key Skills and Competencies
Familiar with working on Windows, Linux, Networking & Cloud technologies.
Good command in Microsoft Excel and PowerPoint for reporting and presentations.
Excellent English communication and customer handling skills.
Proficiency in IT Service Management tools.
Knowledge of ITIL practices and methodologies.
Help Desk Excecutive
Posted today
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Job Description
We are looking for a Help Desk Excecutive
Help Desk Excecutive *who can work in night shifts , like a customer support in call centers.(only male resource)
Responsibilities and Duties
Help Desk Excecutive serve primarily to address technical issues relating to software implementation, function and upgrades.
They resolve customer complaints or problems and create product problem reports and troubleshooting documents for each issue.
He should be able work in night shifts
Duties include
answering calls, emails and chat & log support tickets.
Required Experience and Qualifications
Good communication skill and basic computer knowledge required
Any Graduation
Apply here
EXECUTIVE - HELP DESK
Posted today
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Help Desk Executive
Posted today
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Job Description
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Summary:
We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA
What the job involves:
Helpdesk Management
Report Management
Team Player
Support FM functions in case of necessity
Location:
On-site –Chennai, TNScheduled Weekly Hours:
48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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IT Help Desk
Posted today
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This is a versatile role providing technical leadership, process assessment, and development in the Endpoint Management service streams.
Work with limited supervision; perform complex analysis of storage, backup and DR environments. Ensure above average reliability, performance, and data integrity through design, installation, configuration and support. This is a great opportunity to get involved with multiple platforms at multiple sites and expand your technical skill set.
**Responsibilities**
- Responsible for ensuring the interoperability, standards and quality on all desktop deployments on supported Windows and Mac platforms following defined company processes. Creates long term strategies for the Desktop team.
- Assists the team in resolution of issues submitted to the IT Service Desk to ensure effective operations and resolution.
- Provides leadership and mentors less experienced team members on more complex issues on a daily basis.
- Responsible for researching and analyzing technical industry trends to formulate business relevant technology ideas that support BC’s strategic plan and business objectives.
- Takes the lead on researching current technical trends. Keeps management and the Desktop team current on these trends.
**Qualifications/Experience**
- Bachelor’s Degree in Computer Science, Computer Engineering or related field
- 5+ years Tier 3/4 Support experience in managing and supporting enterprise systems
- Proven ability to manage, track, and prioritize escalations and incidents to deliver services within stipulated SLAs
- Sound working knowledge of network concepts including, TCP/IP, DNS, and LAN/WAN concepts
- Working knowledge of AWS or any other Cloud Service provider will be appreciated
- Design, construct, configure, and maintain all facets of an Office 365 Tenant
- Maintain a thorough understanding of existing and emerging Office 365 and related core technologies
- Exchange: delivering messaging and collaboration solutions utilizing Microsoft Exchange Online and Office 365 within large complex environments.
- Office 365: SME for Azure Active Directory, Azure active Directory Federation Service (ADFS), Exchange Online, Exchange Online Protection (EOP)Teams,
- Azure: Should have experience with Azure AD, Intune, Cloud App Security, Conditional Access.
- SharePoint Online: Knowledge of SharePoint Online administration
- Scripting (Bash, Perl, Python, PowerShell etc.) experience
- Solid understanding and competency with Microsoft tools, ie. WSUS, ADFS, DFS, AD, group policies, etc.
- Experience in Security Information and Event Management (SIEM) is an added advantage.
- Effective communication skills, both written and oral, and presentation skills are required as is the ability to communicate calmly and patiently with both technical and non-technical audiences.
- Ability to engage in deep system level problem determination and resolution.
- Must be able to work well within a technical team, as well as interface well with the inside business units and individuals from the business user community.
- Knowledge of ITIL best practices is desired. ITIL Foundation Certification is a plus.
- At least one Current Microsoft certifications such as MCDST (Microsoft Certified Desktop Support Technician), MCSE (Microsoft Certified Systems Engineer) or equivalent skills is required.
- Ability and willingness to learn new technologies, master them in a quick and flawless manner is a must
- Willing to Work in North American Hours.