Explore numerous help desk positions, focusing on technical support and customer service roles. These jobs involve troubleshooting technical issues, answering queries, and ensuring customer satisfaction. Opportunities exist for individuals with strong communication skills and a knack for problem-solving. These positions are crucial for maintaining smooth operations and providing essential support to end-users.7,797 Help Desk jobs in India
HDFC || Desktop Support (Field) || JC: 84226, 84225 || AHMEDABAD
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Job Description
Role : Desktop Support System Engineer
Primary responsibilities :
- Branch Visits of assigned branches in the base location and nearby cities.
- Troubleshooting for desktops, laptops, Lan, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues of assigned branches.
- Ensure timely resolution of escalated support requests, maintaining a high level of customer satisfaction (CSAT).
- Collaborate with other IT teams to resolve complex technical issues.
- Monitor and track incidents and request tickets to ensure timely resolution and adherence to service level agreements (SLAs).
- Enforce IT security policies and practices, including user access controls, data protection, and compliance with regulatory requirements.
- Periodic business user connect & tracking of actionable.
- Engineer should be well versed in remote support.
- Engineer should have good communication skill and technical knowledge.
- Engineer should have Excellent problem-solving and multitasking skills.
- Physical Asset verification Activity
- Monday to Saturday working on general shift & on requirement basis on holidays as well
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Help Desk
Posted 1 day ago
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Job Description
We are looking for Help Desk
Job role
- Inform and suggest new banking products to customers
- Provide information to customers on their account status and account balances
- Open new bank accounts according to laid down rules and guidelines.
**Salary : 21 k - 28 k**
**Qualification : Degree / MBA.**
**Job Types**: Full-time, Fresher
**Salary**: ₹21,000.00 - ₹28,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Morning shift
Ability to commute/relocate:
- Kochi, Ernakulam - 682009, Kerala: Reliably commute or planning to relocate before starting work (required)
**Speak with the employer**
+91
Help Desk
Posted 1 day ago
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Job Description
- Helpdesk Support Executive
1. Minimum qualification is Graduation in any discipline.
2. Should have good communication skills, and should be able to speak, read, and write in English / Hindi.
3. Should be able to communicate confidently and politely with users
4. Experience of at least one year in a call centre.
6. Management and resolve customer complaints
7. Identify and escalate issues to supervisors
8. Provide product and service information to customers
9. Research required information using available resources
10. Research, identify, and resolve customer complaints using applicable software
12. Route calls to appropriate resources
13. Document all call information according to standard operating procedures
14. Recognize, document, and alert the management team of trends in customer calls
15. Follow up customer calls where necessary
**Job Information**:
Work Experience
**Experienced**
***
City
**Noida**
***
State/Province
**Uttar Pradesh**
***
Country
**India**
***
Industry
**IT Services**
***
Zip/Postal Code
**201301
Help Desk
Posted 1 day ago
Job Viewed
Job Description
- Respond to any issues that occur during the delivery of services
- Assist clients with living independently in their own homes
- Schedule appointments for clients, answer phones and track clients’ service records
- Monitor the services being provided and stay up to date on any services being introduced or discontinued
- Evaluate the quality of all services and identify areas that need improvements.
- Need to co-ordinate with the service engineers to Plan & close the customer issues.
- Need to share the service quotes based on the incident update from the engineers.
Pay: ₹17,000.00 - ₹19,000.00 per month
**Benefits**:
- Health insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
**Experience**:
- Service coordinator: 1 year (required)
**Location**:
- Ekkattuthangal, Chennai, Tamil Nadu (required)
Work Location: In person
Expected Start Date: 20/06/2025
IT Help Desk /Technical Help Desk
Posted today
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Job Description
Description
:
Eligibility:
IT Help Desk /Technical Help Desk
Posted today
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Description
:
Eligibility:
Help Desk Representative
Posted 7 days ago
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Job Description
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Help Desk Executive
Posted today
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Job Description
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Summary:
We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA
What the job involves:
Helpdesk Management
Report Management
Team Player
Support FM functions in case of necessity
Location:
On-site –Chennai, TNScheduled Weekly Hours:
48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Help Desk Analyst
Posted today
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Company Overview
Jio is at the forefront of India's telecom revolution, serving over 400 million customers with an expansive portfolio of digital apps and services. As a leader in providing B2C and B2B solutions, Jio offers comprehensive 5G solutions and cloud-native platforms. With headquarters in Navi Mumbai and a workforce exceeding 10,001 employees, Jio continues to drive growth and innovation in the Media & Telecommunications industry.
Job Overview
Jio is seeking a Mid-Level Service Desk Engineer to join our team in Guwahati. The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction.
Key Skills & Competencies
Open to work in 24*7 shift environment.
- Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system.
- Monitoring alerts - Performance, health, and security of computing systems, networks, and services to ensure they operate efficiently and securely (Performance Monitoring, Health and Availability Monitoring, Security Monitoring, Network Monitoring, Application Monitoring, Log Analysis, Alerting and Notification).
- Provide first-level resolutions to customer issue and promptly escalate unresolved queries to the next level of support.
- Take ownership of severity incidents and service requests ensuring response time, resolution, coordination, and resolution with the appropriate business teams.
- Manage and log all service requests (SR) from users via various channels (phone, email, portal). Categorize and prioritize service requests based on predefined criteria as per defined SLAs.
- Provide first-line investigation and diagnosis. Resolve those issues upon first contact when possible or escalate to higher-level support when necessary.
- Ensuring all faults are progressed & cleared within SLA as per defined targets and CSAT.
- Monitor the performance of IT services and contribute to reports on service desk performance and user satisfaction.
- Identify recurring problems and contribute to their resolution. Suggest improvements to the service desk process.
Key Skills and Competencies
Familiar with working on Windows, Linux, Networking & Cloud technologies.
Good command in Microsoft Excel and PowerPoint for reporting and presentations.
Excellent English communication and customer handling skills.
Proficiency in IT Service Management tools.
Knowledge of ITIL practices and methodologies.