52,765 IT Engineer jobs in India

Job Title: Technical Support Engineer

Location: Hybrid - Bangalore

Type of Position: Full time

About Swym ( )

Swym is helping shape the future of how people shop online in a big way. Our innovative solutions enable e-commerce brands to create a seamless, engaging shopping experience for their customers. Our customer base of over 47,000 merchants from more than a hundred countries is growing rapidly every day. We have the opportunity to make an impact that will be felt around the world.

Position Overview

Here's your chance to build products for e-commerce merchants around the world and have a major impact on the future of commerce. As a Technical Support Engineer at Swym, you'll play a pivotal role in charting our course to greatness.

Qualifications

• Genuinely happy about helping people. Seriously, if we could only name one trait that defined success in this role, this would be it. 
• Love taking on challenging problems and finding creative solutions to those problems.
• Have prior experience in handling customer conversations through email and chat desk, and especially in a global context.
• Familiar with HTML, CSS and consider yourself proficient with web applications and technologies 
• Curious by nature and are excited about learning new things.
• Lazer-focused on execution while maintaining attention to quality.
• An excellent communicator. This role requires you to talk to customers regularly, and most of our customers are not India-based. Excellent command of the English language (both spoken and written) is a must.
• Passionate about delivering a world-class customer experience and derive immense pride and satisfaction in helping people succeed.

Our Vibe - What We're All About

We're a close-knit crew that never forgot our scrappy startup roots. We're exploding with growth, and are on the lookout for people who share our vision for shaping Swym's future.

At Swym, our DNA is built on teamwork, personal growth, and striking the perfect work-life balance. We value work, but we cherish life's other adventures too. We're always leveling up, and trust among our team is sacred. Teamwork is our superpower, and we're all about lifting each other up to reach new heights.

Benefits

• Time Off: Enjoy 20 days of PTO, 10 sick days, 12 wellness leaves, and 10 fixed holidays.
• Competitive compensation: Competitive pay and stock options are available for all.
• Health & fitness: We've got your health covered, including fitness classes for your well-being.
• Employee Wellness & Assistance Program: Your well-being matters. We've got you covered with professional counseling services, because we all need a little help sometimes.

Deal Breakers

We want to be upfront about what it takes to thrive at Swym.

• Passion for impact: If you're not passionate about making a real impact on the future of e-commerce, or do not constantly think about concrete outcomes for your work, this isn't the right fit
• Clear communication skills: We are remote-first company with emphasis on asynchronous communication, so you need to be able to write well and articulate your thoughts concisely and without fillers
• Eager to learn: We expect you to be hungry for knowledge and growth, ready to learn and to teach
• Adaptable and innovative: We don’t provide cookie-cutter roles or templates for growth; we need you to embrace ambiguity and keep defining your role as you grow.
• Challenging environment: This isn’t a laid-back job. It’s meant to be one of the most rewarding challenges of your career.

Interview Process:

Resume Screening

Introductory Call

Technical Assessment

Panel Call 1 - 45 minutes

Panel Call 2 - 45 minutes

HR Call - 45 minutes

Conclusion:

The Technical Support Engineer role isn't just a job; it's your invitation to be part of an epic journey at Swym ( You'll be the catalyst behind our journey to greatness, and your impact will be legendary. If you're ready to seize the opportunity of a lifetime and help shape the future of e-commerce, this is your moment!

Job Summary:

The AVI-SPL Onsite Technical Support Engineer role will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. The Technical Support engineer role is to provide technical leadership within the team. They provide a level of technical expertise and support the team leader role in the training of the technicians and shift management responsibilities.

Key Responsibilities

• Responsible for level 1 remote support of multimedia estate.
• Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components.
• Responsible for job site documentation as needed.
• Firmware– upload and download capability.
• Escalate all incidents to the onsite maintenance teams where required.
• Perform onboarding of technology hardware.
• Perform remote troubleshooting for customer offices globally.
• Perform remote checkouts and RFB tests following system updates.
• Work with other internal teams to co-ordinate RFB checks following updates to infrastructure.
• Manage and execute firmware and software upgrades of Multimedia equipment.
• Work with support departments and Supplier Account Managers to provide resolution options.
• Problem incident queue management.
• Act as primary support for troubleshooting all multimedia infrastructures.
• Support configuring, troubleshooting and deploying Cisco codecs and configuring TMS templates and control Hub.
• Support of Digital signage and room booking panels.
• Troubleshooting DSP’s for audio issues.
• Participate in an on-call rotation to provide after-hours emergency support.
• Proactively fault-find and undertake upgrading/enhancing Multimedia capabilities.
• Work closely with maintenance team.
• Recommend tactical and strategic solutions for video networking and collaboration capabilities.
• Effectively communicate with employees, customers and colleagues
• Minor programming capability – changes and troubleshooting.
• Ability to work and think independently and ensuring to meet deadlines.
• Knowledge of basic signal flow for audio, video and control.
• Other duties assigned as needed.

Education and/or Experience

• Minimum of 3 - 5 years of Audio/Visual or IT support industry experience.
• Minimum of a High School Diploma or equivalent preferred.
• Fluent in English - Excellent verbal and written communication skills.
• Team Management.
• Able to perform routine Testing and problem diagnosis for Audio Visual Technologies.
• Edit software code using audio mixer software to calibrate digital signal processor technology and eliminate echo and feedback.
• Ability to read and utilize blueprints and audio/video flow diagrams.
• Perform network troubleshooting to diagnose static and dynamic IP addresses.
• Report any service impacting event immediately to client.
• Promoting and driving team collaboration.
• Shift leader experience preferred.

More about us:

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Role: Technical Support Executive - Voice

Experience: 1year.

Location: Coimbatore.

JD:

The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success using our platforms. The job involves handling and resolving complex technical and functional queries from customers across the globe.

· Taking ownership of customer issues reported and seeing problems through to resolution

· Researching, diagnosing, troubleshooting and identifying solutions to resolve application issues

· Ask customers targeted questions to quickly understand the root of the problem

· Refer to internal database or external resources to provide accurate tech solutions

· Search product documents to verify if reported problems are already known issues with a defined resolution plan

· Assisting in qualification/replication of the reported issue in an appropriate customer environment

· Information gathering to ensure complete availability of details required for root cause analysis

· Manage customer expectations regarding estimated response times for issue resolution.

· Ensure speed and quality of help received.

· Respond to tickets, answering all customer concerns

· Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.

· Be responsible for important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.

· Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

· Problem routing/escalation to next level support where required

· Ability to multitask in a fast-paced environment

· Strong active listening skills and excellent written and oral communications skills

· Document all communication via ticketing systems

· Gather the required information necessary in order to best handle customer software and technical inquiries

· Expertise working with Microsoft Excel Excellent ability to learn and articulate software-related and technical concepts.

Implementation Engineer

Location: Margao -Goa

Job Summary:

The Implementation Engineer will be responsible for deploying, configuring, and supporting

company software solutions at client sites or remotely. The role involves close coordination

with clients, internal teams, and stakeholders to ensure smooth implementation,

integration, and delivery of products and services.

Key Responsibilities:

Install, configure, and implement software applications and solutions for clients.

Understand client requirements and translate them into technical deliverables.

Coordinate with development, QA, and support teams to ensure project success.

Conduct system testing, user acceptance testing (UAT), and troubleshooting.

Provide technical training and support to clients during and after implementation.

Prepare documentation including configuration guides, implementation reports, and user

manuals.

Monitor performance and ensure smooth post-deployment operations.

Handle on-site or remote deployment and ensure timelines are met.

Escalate issues to the concerned teams and ensure timely resolution.

Required Skills and Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field.

1–3 years of experience in software implementation or technical support.

Strong understanding of databases (SQL), APIs, and networking fundamentals.

Hands-on experience with web or mobile application deployment.

Excellent problem-solving and analytical skills.

Good communication and client-handling abilities.

Ability to work independently and manage multiple projects simultaneously.

Preferred Skills:

Experience with cloud platforms (AWS / Azure).

Familiarity with ERP, CRM, or education management systems.

Basic knowledge of scripting or automation tools.