Help Desk Representative
Posted 11 days ago
Job Viewed
Job Description
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Help Desk Executive
Posted 1 day ago
Job Viewed
Job Description
Roles and Responsibilities
- Provide exceptional customer service to clients via phone, email, or chat.
- Handle customer queries and concerns in a professional and timely manner.
- Collaborate with internal teams to resolve complex customer issues.
- Maintain accurate records of all interactions with customers using CRM software.
- Troubleshoot technical issues related to software applications and hardware devices.
Help desk/ calling
Posted 1 day ago
Job Viewed
Job Description
Qualifications: Bachelor's degree in any discipline. Experience: Minimum 2 years of experience in customer service, citizen support, or helpdesk operations. Strong communication skills and knowledge of the local language preferred.
Location- Bandra
Work From Office
Job Type: Full-time
Pay: ₹200, ₹300,000.00 per year
Benefits:
- Health insurance
- Paid time off
Experience:
- total work: 1 year (Preferred)
Work Location: In person
Help Desk Technician
Posted 1 day ago
Job Viewed
Job Description
Company Description
Welcome to KisanKonnect- Aapka Apna Farmers Market, a sustainable agriculture platform based in Thane, focusing on traceability, regenerative farming, convenience, quality, and an offline experience. Our mission is to bridge conscious consumers and responsible farmers for a transparent agricultural ecosystem.
Role Description
This is a full-time on-site role for a Help Desk Technician at KisanKonnect Safe Foods in Thane. The Help Desk Technician will be responsible for providing technical support, troubleshooting desktop computers, help desk support, and computer repair tasks.
Qualifications
- Desktop Computers and Technical Support skills
- Troubleshooting and Help Desk Support skills
- Experience in computer repair
- Excellent problem-solving and communication skills
- Ability to work well under pressure and in a team environment
Help Desk Executive
Posted 1 day ago
Job Viewed
Job Description
To receive and log calls/complaints/requests from residents and customers.
- To ensure logging in all the complaints in the helpdesk software.
- To assign the queries / complaints to technical and soft services team immediately for resolution.
- To track and close the complaints in coordination with respective stakeholders.
- To ensure consistent and timely responses to customers within defined TAT.
- To escalate unresolved complaints and queries to concerned authority for closure.
- To prepare daily MIS of queries and complaint along with analysis and share with client and site lead.
- To generate and analyse report of complaints log v/s TAT, ageing, escalations on monthly basis.
- To deal politely with all the stakeholders to understand their concerns, queries, grievances.
- To notify the facility manager / site team for any emergency situations.
- To advise guest and resident on safety and emergency procedures.
- To coordinate for Id cards, entry passes for servants, maids and contr
Help Desk Associate
Posted 6 days ago
Job Viewed
Job Description
We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)
Location: Pune, India (Remote)
Shifts: 24/7 Rotational (including night shifts)
Work Days: 5 days/week
We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!
Role Overview:
As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.
Key Responsibilities:
- Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in Portuguese,Spanish & English
- Ability to work in a 24/7 rotational shift environment (including night shifts)
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
Ready to take the next step in your support career?
Send your resume to:
#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity
Help Desk Associate
Posted 6 days ago
Job Viewed
Job Description
We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)
Location: Pune, India (Remote)
Shifts: 24/7 Rotational (including night shifts)
Work Days: 5 days/week
We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!
Role Overview:
As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.
Key Responsibilities:
- Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in Portuguese,Spanish & English
- Ability to work in a 24/7 rotational shift environment (including night shifts)
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
Ready to take the next step in your support career?
Send your resume to:
#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity
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Help Desk Associate
Posted 6 days ago
Job Viewed
Job Description
We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)
Location: Pune, India (Remote)
Shifts: 24/7 Rotational (including night shifts)
Work Days: 5 days/week
We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!
Role Overview:
As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.
Key Responsibilities:
- Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in Portuguese,Spanish & English
- Ability to work in a 24/7 rotational shift environment (including night shifts)
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
Ready to take the next step in your support career?
Send your resume to:
#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity
Help Desk Support
Posted today
Job Viewed
Job Description
Helpdesk/Desktop
**Sub-Band**
Off-roll
**Education Qualifications**
BE/BTech/Diploma
**Certifications**
ITIL, MCSE preferred
**Experience**
2 to 3+ Years of experience in relevant field
**Key/Major Activities**
- Basic understanding of typical enterprise customer environment
- Opening and closing trouble tickets
- Take remoted desk of End User, perform basic trouble shooting basis SOP and identify issue in the system/Network or OEM
- Have basic understanding of IT Environment, M365/O365 products, Network
- Knowledge on AD, DNS, DHCP, GPO, Antivirus, DLP
- Understanding of other technologies like Cloud, Security, SDWAN, UCC, Wi-Fi etc.
- Answer customer trouble calls and communicate status
- Co-ordinate with Provider’s Service Desk and provide MTTR update and collect RCA
- Prompt escalation of issues to Level 2
- Maintain history of problems and solutions
- Real time LAN Network monitoring (AP, SWC)
- Co-ordinate with Provider’s Desk for Repeat Issues and requesting for Fix
- Reporting and MIS
**Behavioral Skills**
- Knowledge of IT Environment
- Basic understanding of networks and knowledge of telecom standards &
- Proficient with Microsoft Office Suite
- Proficient in using ticketing tools and need to have demonstrated experience on the same
**Salary**: ₹25,000.00 - ₹29,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund
- Work from home
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Day shift
- Fixed shift
- Morning shift
Ability to commute/relocate:
- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (required)
- Desktop support: 2 years (required)
- IT support: 2 years (required)
- Computer networking: 2 years (required)
Willingness to travel:
- 100% (preferred)
IT Help Desk Intern
Posted 11 days ago
Job Viewed
Job Description
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Standard new grad JD
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.