115 Patient Care jobs in India

Company Description

RG Hospitals is India's largest chain of Urology and Minimally Invasive Surgery hospitals, known for pioneering Endo-Urology and Laparoscopic procedures. With over 38 years of trusted excellence, RG Hospitals specializes in short-stay, minimal access surgeries, combining clinical expertise with advanced technology. Recognized as a Centre of Excellence in NextGen Surgery, the hospital is committed to setting benchmarks in patient-centric, precision-driven surgical care.

Role:- Patient Care Coordinator

Location:- Amar colony , New Delhi

What You'll Do: -

• Answers incoming Calls & Emails of patients in a professional and courteous manner.
• Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing being raised via call, E-mail & through official Website as well any other digital source.
• Assist patient by informing the procedure to be followed to proceed further.
• Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
• To give priority to emergency call and to co-ordinate with the concern person / respective department for the same.
• Review and follow-up on patient accounts in a timely manner.
• Enter and update correct patient data into the computer data bases.
• To be involved in quality Assurance / Quality control activities.
• To perform all the jobs as may be assigned.
• Participation in Continuous Quality Improvement.
• Comply with company policy and procedures and pertinent laws or regulations.

What We Are Looking For

• Any Graduate

What We Offer

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A collaborative and inclusive work environment

Mandatory Skills

Laboratory, Diagnostics, Lab

Location

New Delhi

Department

• Marketing and Clinical Programs

Counsel patient & Ensure proper care and service

Responsible for patient e-appointments, centre visit appointments

Make presentations and product demonstrations to promote services

Update Daily Sales Diary and any other trackers documents

Position Summary

The Patient Care Coordinator serves as a key liaison between patients, families, and the healthcare team. This role ensures seamless coordination of care, supports patient needs, and enhances the overall patient experience by guiding them through the healthcare process, addressing concerns, and ensuring high-quality service delivery.

Key Responsibilities

• Patient Support & Communication
• Serve as the primary point of contact for patients and families, ensuring clear communication and compassionate support.
• Educate patients on treatment plans, procedures, discharge instructions, and follow-up care.
• Address patient questions, concerns, and complaints in a timely and professional manner.
• Care Coordination
• Schedule and manage patient appointments, referrals, and follow-ups.
• Coordinate between physicians, nurses, allied health professionals, and administrative staff to ensure continuity of care.
• Monitor patient progress and ensure adherence to care plans.
• Administrative Duties
• Maintain accurate patient records in compliance with hospital policies and confidentiality guidelines.
• Manage patient admission, transfer, and discharge processes.
• Assist with insurance verification, billing queries, and authorization processes when needed.
• Quality & Compliance
• Ensure compliance with hospital protocols, safety standards, and regulatory requirements.
• Participate in patient satisfaction initiatives and quality improvement projects.
• Document patient feedback and contribute to service improvement strategies.

Qualifications

• Education:
• Bachelor's degree in Nursing, Healthcare Administration, Social Work, or related field (preferred).
• Diploma/Certification in patient care or healthcare administration (acceptable with experience).
• Experience:
• 1–3 years of experience in healthcare, patient services, or a clinical setting.
• Experience in coordinating patient care or working in a hospital environment is an advantage.
• Skills & Competencies:
• Strong communication and interpersonal skills with a compassionate approach.
• Excellent organizational and time-management abilities.
• Knowledge of medical terminology and hospital operations.
• Proficiency in MS Office and hospital information systems (HIS/EMR).
• Ability to handle sensitive information with confidentiality and professionalism.

Key Attributes

• Patient-focused mindset with empathy and respect.
• Ability to work under pressure in a fast-paced hospital environment.
• Collaborative team player with problem-solving skills.
• Commitment to continuous learning and service excellence.

Job Type: Full-time

Benefits:

• Paid sick time
• Provident Fund

Work Location: In person

Job Title: Patient Assistant

Department: Nursing / Patient Care Services

Reports To: Nursing In-Charge / Floor Supervisor

Job Summary:

The Patient Assistant supports nursing and medical staff in providing care and comfort to patients. The role includes assisting patients with daily activities, maintaining cleanliness and safety of the patient area, and ensuring smooth communication between patients, attendants, and hospital staff.

Key Responsibilities:

• Assist patients with basic needs such as mobility, feeding, bathing, and toileting.
• Support nursing staff in patient shifting, positioning, and transport within the hospital.
• Maintain patient rooms, beds, and surroundings in a clean and organized manner.
• Provide assistance in collecting and delivering samples, reports, and other items as instructed.
• Help patients and attendants understand hospital procedures and guide them courteously.
• Ensure patient privacy, dignity, and comfort at all times.
• Report any abnormal observation or patient complaint to the nurse on duty immediately.
• Follow infection control and safety protocols strictly.
• Assist during emergency situations and during admission/discharge processes.

Qualification & Experience:

• Minimum 10th or 12th pass.
• Basic training in patient care or hospital support services preferred.
• Prior experience in hospital or healthcare setup desirable.

Skills Required:

• Caring and compassionate attitude.
• Good communication and interpersonal skills.
• Physical fitness to assist in patient handling and movement.
• Ability to follow instructions and work in a team.
• Basic understanding of hygiene and infection control.

Job Types: Full-time, Permanent

Pay: ₹9, ₹12,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

A Patient Care Assistant (PCA) provides direct, basic care to patients in healthcare settings under the supervision of nurses, assisting with personal needs like hygiene, feeding, and mobility, monitoring vital signs, maintaining a clean environment, and providing emotional support. Key duties include bathing, grooming, and feeding, taking and recording vital signs, assisting with physical therapy, and ensuring patient safety and comfort. PCAs must be empathetic, attentive, and responsive to patient needs, effectively communicating with patients and the healthcare team.

Job Types: Full-time, Permanent

Pay: ₹9, ₹21,000.00 per month

Benefits:

• Food provided
• Health insurance

Work Location: In person

Degree or Plus Two Hospital Management Certification

Should have pleasant personality with good Communication and Management Skill.

Job Type: Full-time

Pay: ₹12, ₹20,000.00 per month

Work Location: In person