Explore career opportunities with Samsung in Customer Service
Posted 18 days ago
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Job Overview:
We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.
Looking for only Female Candidates.
Qualifications and Skills:
- Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
- Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
- Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
- Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
- Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
- Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
- Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
- Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.
Roles and Responsibilities:
- Act as the primary point of contact for customer inquiries and provide timely and accurate information.
- Coordinate with internal teams to ensure effective resolution of client issues and concerns.
- Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
- Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
- Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
- Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
- Collaborate with team members to develop and refine best practices for delivering superior customer service.
- Stay updated with industry trends and emerging customer service tools to enhance service delivery.
Customer Service
Posted 22 days ago
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Job Description
Job Title: International Voice Process Executive
Location: Noida (Work from Office)
Shift Timing: Night Shift (No cab facility)
Salary: 40,000 45,000/month (CTC)
Job Description:
We are looking for dynamic, confident, and fluent English-speaking professionals for our International Voice Process team. This is a full-time, night shift, work-from-office role based in Noida.
Key Responsibilities:
Handle outbound and inbound calls for international clients
Resolve customer queries efficiently and professionally
Maintain accurate call records and customer information
Achieve performance targets as per process requirements
Candidate Requirements:
Excellent verbal communication skills in English
Minimum 6 months to 1 year of experience in international voice process preferred (Freshers with excellent communication skills can also apply)
Willingness to work night shifts
Immediate joiners preferred
Contact Details:
Interested candidates can directly connect via:
Name: Meenakshi Garg
Mobile:
Email:
Perks & Benefits:
Attractive incentive structure
Professional growth opportunities
International process exposure
Note: This is a work-from-office opportunity only. No cab facility available.
Customer Service
Posted 25 days ago
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Job Description
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
Customer Service Analyst
Posted 5 days ago
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Job Description
At Pearson VUE we offer truly global career opportunities, and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards, and a competitive benefits package. When you join us as Customer Service Analyst, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a fantastic opportunity for you to gain experience working with our diverse internal professional teams and corporate functions and have the opportunity to share feedback, suggesting ways we can improve and streamline our internal processes to ensure the business is successful. You may even have the chance to work with some of our clients and help with some of our exciting projects!
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Primary Responsibilities
+ Preparing departmental reports for the Customer Service business unit.
+ Managing the onboarding and offboarding process for the customer service department.
+ Performing administrative tasks related to contingent workers (e.g., ensuring completion of mandatory training, resolving password and system issues, etc.)
+ Overseeing telephony requirements and addressing related issues, as well as facilitating new telephony requests to ensure new clients are ready for launch.
+ Facilitating configuration and support of client chat services.
+ Act as an escalation point for related issues.
+ Analyzing and identifying trends in departmental reports.
+ Other duties as assigned
Qualifications/Education and Experience:
+ Required Education- Bachelor's degree
+ 2 years of experience in a similar/related position
+ Excellent oral and written communication skills
+ Familiar and comfortable working in a busy corporate environment/shifts (24*7)
+ Experience in providing application support
+ Proficient with MS Office Suite
+ Ability to learn and use new AI based tools
Desired Candidate Profile:
+ Excellent oral and written communication skills
+ Great attention to detail
+ Problem-solving skills
+ Strong organizing and time management skills
+ Effective teamwork skills
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Customer Success
**Job Family:** GO_TO_MARKET
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 21076
Customer Service Representative
Posted 5 days ago
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Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Noida - Logix Cyber Park, C 28 & 29, Tower-C
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted today
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Job Description
Job Title: Customer Service Representative
Location: Noida
Department: Customer Experience / Customer Service
Reports To: Customer Support Manager / Operations Head
Employment Type: Full-Time
About Sotbella-
Sötbella was born in 2023, with a desire to blend bold fashion with timeless elegance, while staying rooted in inclusivity, individuality and self-expression. What started as a dream has evolved into a movement: fashion that goes beyond fabric to inspire, uplift, and empower.
We believe fashion should be personal and powerful. That’s why we create luxury silhouettes at accessible prices, empowering you to express your unique style- without compromise.
Job Summary:
We are looking for a proactive and fashion-savvy Customer Service Representative to join our growing team. You will be the voice of the brand, delivering an exceptional customer experience across all touchpoints. Your responsibilities will include handling product inquiries, resolving order issues, assisting with returns or exchanges, and ensuring customer satisfaction in alignment with the brand’s tone and style.
This role requires a strong understanding of fashion trends, sizing, fabrics , and e-commerce operations , along with excellent communication and interpersonal skills.
Key Responsibilities:
- Handle customer inquiries via email, phone, chat, and social media channels in a prompt and professional manner.
- Provide accurate product information including fabric details, sizing guidance, availability, and styling suggestions.
- Assist customers with order placement, shipping updates, returns, exchanges, and refund requests.
- Coordinate with internal teams (warehouse, logistics, design, merchandising) to resolve customer concerns.
- Maintain detailed records of customer interactions in the CRM system.
- Monitor customer reviews, complaints, and feedback to identify trends and recommend improvements.
- Ensure all customer interactions reflect the brand’s tone, aesthetics, and values.
- Support post-sales engagement to increase customer retention and satisfaction.
Requirements:
- Bachelor's degree in Fashion, Communication, Business, or related field.
- 1–3 years of experience in customer service, preferably in the fashion or e-commerce industry.
- Excellent communication skills—written and verbal.
- Strong fashion sense and product knowledge (fabrics, fits, sizes, styling).
- Familiarity with CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Gorgias).
- Ability to multitask, prioritize, and work in a fast-paced environment.
- Flexibility to work on shifts, weekends, or holidays when needed.
Preferred Qualifications:
- Experience working with premium, luxury, or D2C fashion brands.
- Social media support experience is a plus.
- Multilingual skills are a bonus.
Soft Skills:
- High attention to detail and customer empathy.
- Positive attitude and problem-solving mindset.
- Strong listening and interpersonal skills.
- Ability to adapt to brand tone and voice.
What We Offer:
- Competitive compensation and incentives.
- Staff discounts on fashion collections.
- Exposure to fashion industry trends and global clientele.
- Opportunity to grow in a dynamic and creative environment.
Interested candidates directly share the cv on or connect on /
Customer Service Specialist
Posted today
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Job Title: Customer Support Expert (Chat Process) – Travel / Airline / OTA Domain
Location: Sector 142, Noida
Work Schedule: 5 Days a Week | Rotational Shifts & Week-offs
Travel Range: Candidates within a 30 km radius will be considered
Shift: Night Shift (One-sided cab facility provided)
Compensation (CTC): ₹3 LPA
Eligibility
- Education: Graduate preferred
- Prior experience in customer service / contact centre is mandatory
- Minimum 6 months of domestic customer support experience required
About the Role
We are seeking Customer Support Experts for our International Chat Process in the Travel / Airline / OTA industry . If you are customer-focused, tech-savvy, and passionate about delivering exceptional service, this role offers you the opportunity to build a rewarding career in the travel domain.
Key Responsibilities
- Handle customer queries via chat, ensuring timely and accurate resolutions
- Assist customers with flight bookings, rescheduling, cancellations, and refunds
- Ensure strict adherence to process guidelines, service quality, and compliance standards
- Collaborate with team leads, subject matter experts, and support staff to achieve performance goals
- Maintain confidentiality of customer data and ensure compliance at all times
Why Join Us?
- Opportunity to work in the fast-growing travel & airline industry
- Exposure to international customer support processes
- Supportive work culture with career growth opportunities
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Customer Service Representative
Posted today
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Job Title: International Customer Support Executive
Location: Gurgaon (Remote – Work From Home)
Shift: Rotational, including night shifts
Experience: 0–2 years | Freshers Welcome
Joining: Immediate
Role Overview: We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice/email/chat interactions with global customers, ensuring prompt resolution and a seamless experience.
Key Responsibilities:
- Manage inbound and outbound customer queries via voice/email/chat
- Provide accurate information and resolve issues with empathy and professionalism
- Maintain service quality and adhere to process guidelines
- Document interactions and escalate unresolved concerns when necessary
Requirements:
- Excellent verbal and written communication skills in English
- Ability to work in rotational shifts (including night shifts)
- Basic computer proficiency and typing skills
- Freshers with strong communication are encouraged to apply
- Must have a stable internet connection and quiet workspace
Customer Service Representative
Posted today
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We suggest you enter details here.
Role Description
This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role involves responding to customer calls and emails, troubleshooting problems, updating customer records, and maintaining a high level of customer service experience. The representative will also be expected to follow up with customers to ensure their queries are resolved and document customer interactions effectively.
Qualifications
- Customer Service Representatives, Customer Experience, and Customer Satisfaction skills
- Customer Support and Customer Service skills
- Excellent communication and interpersonal skills
- Ability to handle difficult situations with patience and professionalism
- Proficiency in using customer service software and CRM systems
- Strong problem-solving skills and attention to detail
- Experience in the fashion industry is a plus
- High school diploma or equivalent; additional qualifications in customer service or a related field are a plus
Customer Service Assistant
Posted today
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Job Description
As the first point of contact for many of our customers, you’ll be responsible for ensuring every interaction is helpful, friendly, and fast. You’ll also support our team behind the scenes with admin and data-related tasks.
- Respond to customer emails promptly and professionally
- Chat with customers via our live webchat system
- Handle inquiries via Facebook and Instagram DMs
- Provide product information, assist with orders, returns, and delivery questions
- Enter and update customer data accurately
- Assist with internal reports and general admin duties
- Support marketing and sales teams with basic coordination tasks
- Great written English and communication skills
- Friendly, patient, and solutions-focused attitude
- Confident using a computer and switching between multiple platforms
- Basic understanding of eCommerce or online shopping (bonus if you’ve used Shopify, Gmail, Meta Business Suite, or similar tools)
- Previous experience in customer service or admin (preferred but not essential)
- A genuine interest in sports or sporting goods is a big plus!
- Be part of a growing Aussie brand with a passionate team
- Learn about eCommerce, customer experience, and the sports retail industry
- Flexible hours and supportive work culture
- Opportunity to grow your role as you gain experience