11,517 Business Analyst jobs in India

Description
Are you passionate about solving business challenges at a global scale? Amazon Employee Services is looking for an experienced Business Analyst to join Retail Business Services team and help unlock insights which take our business to the next level. The candidate understand and implement new and repeatable processes to improve our employee global work authorization experiences. They will do this by partnering with key stakeholders to be curious and comfortable digging deep into the business challenges to understand and identify insights that will enable us to figure out standards to improve our ability to globally scale this program. They will be comfortable delivering/presenting these recommended solutions by retrieving and integrating artifacts in a format that is immediately useful to improve the business decision-making process. This role requires an individual with excellent analytical abilities as well as an outstanding business acumen. The candidate knows and values our customers (internal and external) and will work back from the customer to create structured processes for global expansions of work authorization, and help integrate new countries/new acquisitions into the existing program. They are experts in partnering and earning trust with operations/business leaders to drive these key business decisions.
Key job responsibilities
Own the development and maintenance of new and existing artifacts focused on analysis of requirements, metrics, and reporting dashboards.
Partner with operations/business teams to consult, develop and implement KPI's, automated reporting/process solutions, and process improvements to meet business needs.
Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
Prepare and deliver business requirements reviews to the senior management team regarding progress and roadblocks.
Participate in strategic and tactical planning discussions.
Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.
Excellent writing skills, to create artifacts easily digestible by business and tech partners.
Basic Qualifications
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- Experience defining requirements and using data and metrics to draw business insights
- 3+ years of business analyst, data analyst or similar role experience
- Experience making business recommendations and influencing stakeholders
- Experience with SQL
Preferred Qualifications
- 5+ years of business analyst, data analyst or similar role experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job Title:
Business Analyst
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
Join us and be part of this journey towards greater opportunities and brighter futures.
We are currently looking for a Business Analyst, US-EST region support who is able to connect business and commercial logic to define a plan and lead its execution to increase profitability. The candidate will also be responsible for bringing together various teams (Ops, Sales, Pricing) to gather information related to our cost base, and agree on action plans.Your contribution will be essential to safeguard and improve the profitability of our applications.
**You will**
+ Help understand, scope and deliver cost impact analysis, and define commercial recommendations
+ Provide meaningful insight and analysis on cost data to shape future commercial strategy
+ Collaborate with Routing, Carrier, and Sales teams to quickly identify and implement actions to safeguard and further improve our applications Profitability
+ Play a key role in bridging the gap between the Business Performance team and external departments to provide consistent and actionable data analysis
+ Advise and contribute to Business Performance team best practices
+ Utilising Excel, Tableau BI and SQL queries, investigate and analyse data to provide insight, identify variances and anomalies and identify actions to improve business performance.
+ Look to further improve the existing Usage Revenue and cost monitoring processes and further automation to increase internal efficiency
**Desired Skills and Experience**
+ Bachelor's degree required; Business, Economics, Math or Engineering undergrad majors preferred
+ Telco Experience
+ 3-5+ years of experience in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management and peers
+ Strong experience with business intelligence tools, ideally Tableau, SQL, Excel and data manipulation
+ Strong analytical skills
+ Problem solving
+ Excellent communication skills
+ Drive insight through data and help people make sense of complex, multi-pronged issues
**Personal Characteristics**
+ You are a self-starter, initiator
+ Track record of consistent execution with high attention to detail
+ You are structured in your approach
+ You are not afraid to challenge authority to get things done
+ You put the company objectives ahead of your own
+ Comfortable in a fast pace, global & multicultural environment
Location:
IND Pune - Amar Tech Centre S No.30/4A 1
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Job summary**
We are seeking a skilled Business Analyst with 6 to 8 years of experience to join our team in a hybrid work model. The ideal candidate will have expertise in lead generation and nurturing campaigns. This role involves analyzing business needs developing strategies and ensuring the successful implementation of marketing campaigns. The position offers an opportunity to contribute to the companys growth and impact on society.
**Responsibilities**
+ Analyze business requirements to develop effective lead generation and nurturing strategies.
+ Collaborate with marketing teams to design and implement campaigns that drive customer engagement.
+ Monitor and evaluate the performance of campaigns to ensure alignment with business objectives.
+ Provide insights and recommendations based on data analysis to optimize campaign effectiveness.
+ Coordinate with cross-functional teams to ensure seamless execution of marketing initiatives.
+ Develop detailed reports and presentations to communicate campaign results and insights to stakeholders.
+ Ensure compliance with industry regulations and company policies in all campaign activities.
+ Utilize data analytics tools to track and measure campaign performance metrics.
+ Identify opportunities for process improvements and implement best practices in campaign management.
+ Support the development of marketing materials and content for lead nurturing efforts.
+ Maintain up-to-date knowledge of industry trends and emerging technologies in marketing.
+ Facilitate workshops and meetings to gather requirements and feedback from stakeholders.
+ Contribute to the continuous improvement of business processes and marketing strategies.
**Qualifications**
+ Possess a strong understanding of lead generation and nurturing techniques.
+ Demonstrate proficiency in data analysis and reporting tools.
+ Exhibit excellent communication and collaboration skills.
+ Have experience in managing marketing campaigns from inception to completion.
+ Show ability to work effectively in a hybrid work environment.
+ Display knowledge of industry regulations and compliance standards.
+ Hold a bachelors degree in business marketing or a related field.
**Certifications Required**
Certified Business Analysis Professional (CBAP)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.
**Job Description**
Business Analyst
**_OBJECTIVES/PURPOSE_**
+ Business Analyst works independently on tasks with small to medium complexity. Inputs for work are directly given other stakeholders or more senior member of a team. Work can be validated by dedicated senior member.
+ Main responsibility is to gather, analyze and document software specifications and may assign small complexity tasks on more junior members of a team if needed
+ Responsible for update of documentation of assigned whole software applications
+ It is expected that the output will be on a desired level according to company standards.
+ Close cooperation with development, product/platform owners, QA and others is expected on daily basis including validation of user stories, QA and other outcomes
**_SCOPE_**
+ Works with the business to identify the challenges and opportunities for digital solutions to make an impact
+ Interprets Takeda's SDLC to help junior business analyst/s and various stakeholders, collaborate effectively during the entire journey including identification of opportunities
+ Maintain documentation and outputs for assigned parts of software
+ Ensure that analytical outputs are complete, consistent, understandable, achievable, unambiguous, verifiable and in line with established standards
+ Process and decompose internal customer requirements into specifications and smaller blocks like user stories
+ Works with teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
+ Provides continuous updates to stakeholders and Project Manager during project delivery, communicate changes, problems, and ambiguities in a timely manner
**_ACCOUNTABILITIES_**
+ Gather and analyze requirements from internal customers in form of discussions, workshops, and others
+ Process and decompose internal customer requirements into specifications and smaller blocks like user stories
+ Gather and incorporate suggestions from stakeholders into analytical outputs
+ Maintain and manage changes in documentation and outputs for assigned parts of software
+ Create and update analytical outputs like software specifications and their components
+ Collaborate in defining, implementing, and improving processes, policies, and tools related to analysis
+ Prepare reports for the project manager / direct manager and present the results of the analysis
+ Ensure that analytical outputs are complete, consistent, understandable, achievable, unambiguous, verifiable and in line with established standards
+ Deliver tasks on time and in the required quality
+ Use and follow set standards and processes
+ Communicate changes, problems, and ambiguities in a timely manner
**_DIMENSIONS AND ASPECTS_**
+ Ability to decompose high-level information into small parts, abstract small parts into large picture
+ Ability to find missing information and coordinate gathering of inputs on his own
+ Knowledge of relevant domains/products/journeys
+ Confident and skilled at identifying and navigating through roadblocks
+ Knowledge on BPMN, UML
+ Experience in Agile development
**Leadership**
+ Ability to effectively engage stakeholders and support them in their "Agile" journey
+ Ability to influence and build consensus amongst peers and less experienced analysts
+ Facilitates a culture which is open for innovation and automation, and remove barriers for an effective automation culture
+ Communicates the impact of various projects to leadership team
**Decision-making and Autonomy**
+ Able to balance the needs of the business and development when managing and prioritizing the project pipeline
+ Assertive, with the confidence to be a voice of authority and able to influence stakeholders
**Interaction**
+ Create and maintain an atmosphere of trust through facilitation of retrospectives and feedback exchange among team members
+ Help other teams and conventional parts of the organization build effective communication and interaction with the team
+ Coordinate interaction with other teams of one's own and other units
**Complexity**
+ Contribute to product development to the extent of her or his competence
+ Clear obstacles and blockers in the team's path (such as dependencies on other teams) and maintain a list of obstacles
+ Divide problems into smaller tasks and solve them effectively. Understands relations and trends in more complex tasks
**_EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:_**
+ Bachelor's or master's degree in relevant field, or other relevant work experience.
+ 1+ years of experience in a business analysis area or similar
+ 1+ years of experience within a Lean/Agile development environment.
+ Outstanding communication skills, both written and verbal.
+ Ability to reach audiences of all levels of a large global organization.
**What Takeda Can Offer You**
+ Takeda is certified as a Top Employer, not only in India, but also globally. No investment we make pays greater dividends than taking good care of our people.
+ At Takeda, you take the lead on building and shaping your own career.
+ Joining the ICC in Bangalore will give you access to high-end technology, continuous training and a diverse and inclusive network of colleagues who will support your career growth.
**Benefits**
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
Competitive Salary + Performance Annual Bonus
+ Flexible work environment, including hybrid working
+ Comprehensive Healthcare Insurance Plans for self, spouse, and children
+ Group Term Life Insurance and Group Accident Insurance programs
+ Health & Wellness programs including annual health screening, weekly health sessions for employees.
+ Employee Assistance Program
+ 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
+ Broad Variety of learning platforms
+ Diversity, Equity, and Inclusion Programs
+ No Meeting Days
+ Reimbursements - Home Internet & Mobile Phone
+ Employee Referral Program
+ Leaves - Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)
**About ICC in Takeda**
+ Takeda is leading a digital revolution. We're not just transforming our company; we're improving the lives of millions of patients who rely on our medicines every day.
+ As an organization, we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization.
**Locations**
IND - Bengaluru
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time

Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what's possible. The Stantec community unites approximately 32,000 employees working in over 450 locations across 6 continents.
**BIM Business Analyst - Design Technology Services - Digital Practice Team**
The Digital Practice Pune group's Design Technology Solutions and Services team is looking for a Business Analyst who has experience with understanding and identifying business problems, analyzing business requirements, and experience with producing system performance reports and dashboards. They will be authoring technical documentation to include but not limited to technical standards & specifications, system procedures & workflows, and user acceptance testing scripts.
The Business Analyst will work closely with the business and our delivery partners and will translate business requirements into structured methods and specifications, whilst ensuring alignment across major delivery partners.
Must have skills that you are looking for are -
1. Strong experience as a Business Analyst, Project Manager, Systems & Information Management Specialist or equivalent, with experience of authoring technical material, process mapping and BIM implementation and who possesses excellent stakeholder management skills.
2. Knowledge about various levels of BIM and particularly level 2 BIM knowledge in detail
3. BIM Standards and Process overview
4. Common Data Environment in the context of Document Management System (keeping business analysis context)
5. Project Lifecycle of Engineering Projects.
6. Commercial awareness about engineering projects
7. Overview of user stories/test cases from Product Owner perspectives
8. Stakeholder management
9. Good written and spoken English
Tasks that this candidate will perform are -
1. Define/Review BIM Standards
2. Work with Digital Delivery Leads and other leaders for efficient delivery
3. Govern the BIM Process
4. Create and Manage Process workflow
5. Create Tasks information plan and finalize the templates
6. Write User Stories - KANBAN
7. Manage internal and external stakeholders
8. Provide the definitions for the BIM framework
9. Support on the Digital Information Management program
Education and Experience:
1. Graduate with Business development/Business Analyst with minimum 5 years of experience
2. Engineering Degree (good to have)
3. Knowledge or certification in Agile methodologies is a plus
**Primary Location:** India | Pune
**Organization:** Stantec IN Business Unit
**Employee Status:** Regular
**Travel:** No
**Schedule:** Full time
**Job Posting:** 27/05/2024 01:05:50
**Req ID:** 1000306

**About the Role:**
OSTTRA India
The Role: Senior Product Analysis and Design Specialist
The Team: The OSTTRA Technology team is composed of Capital Markets Technology
professionals, who build, support and protect the applications that operate our network. The
technology landscape includes high-performance, high-volume applications as well as compute
intensive applications, leveraging contemporary microservices, cloud-based architectures.
The Impact: Together, we build, support, protect and manage high-performance, resilient
platforms that process more than 100 million messages a day. Our services are vital to
automated trade processing around the globe, managing peak volumes and working with our
customers and regulators to ensure the efficient settlement of trades and effective operation of
global capital markets.
What's in it for you:
As a Senior Product Analysis and Design Specialist, you'll be working closely with product
owners, development, QA and operation teams in an Agile and/or waterfall environment. Solution
Engineering has a requirement for a Business Analyst to support the Jigsaw golden trade record
and reference data platform that bridges our Trade Processing and Trade Lifecycle divisions for
Rates, Credit, FX and Equity asset classes.
The role requires the candidate to have excellent written and verbal communication skills, strong
organizational / coordination skills, and strong analytical skills. The successful candidate will be
process-oriented and have a good understanding of product development lifecycle. The
candidate should be comfortable in a fast-paced environment and be flexible to adapt to
changes.
The candidate will work closely with other Business Analysts and Product Managers in Trade
Processing to deliver project change.
The candidate will be expected to work with teams in India, Singapore, Tokyo, New York and
London and build relationships internally as well as externally with clients
Responsibilities:
? Experience of requirements elicitation, structured analysis and stakeholder management
in a waterfall and/or agile environment.
? Able to undertake gap analysis and express in the form of user stories or functional
specifications and communicate to Development and QA teams.
? Collaborate with Development and Quality Assurance to ensure implementation meets
business requirements.
? Product Acceptance testing of new features during the development phase & review of
test cases.
? Able to identify options for potential solutions, including assessment of technical and
business suitability.
? Able to conduct public presentation of concepts and ideas comfortably.
? Knowledge of XML/FpML/FIXML/FIX/JSON or other messaging formats and the ability
to map between these formats is essential.
? Equities, ETD, Rates, FX and Credit Derivatives knowledge would be highly desirable.
? Experience working as a Product owner in an agile scrum team and a keen interest in
new technology would be beneficial.
? Experience of communicating UX requirements for Graphical User Interfaces through
wire framing would be beneficial.
What We're Looking For:
? Post graduate - Bachelor's or Master's Degree preferred.
? Degree in related subject.
? 7+ years of relevant professional experience.
? An understanding of financial derivatives terms and principals.
? Prior Financial Services IT experience.
? Strong Analytical & Communication skills.
? Good Knowledge of requirements elicitation, structured analysis, requirement
documentation, stakeholder management, use case and user story definition and other
Business Analysis techniques.
? Exposure to SQL, Object-oriented languages (general technology know-how).
? Strong knowledge of XML/FpML/FIXML/FIX/JSON
? Good knowledge of OTC derivatives
? Commercial awareness and financial services experience.
? Qualifications in Business Analysis / Product Management related subjects.
? Microsoft Office / Visio skills.
? Demonstrate experience in working in a product management environment and an
organizational setting.
? Proven experience in project leadership and decision making.
The Location: Gurgaon, India
About Company Statement:
OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise,
processes and networks together to solve the post-trade challenges of global financial markets.
OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit
Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade
workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce
operational risk and optimise processing to drive post-trade efficiencies.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the
heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana,
TriOptima and Reset. These businesses have an exemplary track record of developing and
supporting critical market infrastructure and bring together an established community of market
participants comprising all trading relationships and paradigms, connected using powerful
integration and transformation capabilities.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:** 316407
**Posted On:** 2025-06-17
**Location:** Gurgaon, Haryana, India

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The position is in **Global Contact and Capacity Management (GCCM)** . GCCM is responsible for all chat volume forecasting, capacity/staff planning, operational expense management, configuration, and real time performance management & monitoring for GSG across various markets globally. The group executes plans built by the Forecasting & Business Planning teams and manages 24/7 real-time performance in the voice and digital channels. The group ensures that robust schedules are designed to meet the demand of daily operations. The schedules are aligned to intraday/intraweek chat volume distributions for all markets and lines of business.
The incumbent will be a part of the work force optimization pillar within Global Capacity & Contact Optimization team supporting Digital markets. Primary responsibilities would include short-term planning, scheduling, reporting and managing key performance indicators such as wait times, abandon rates, CHT, shrinkages and staffing optimization.
**Key Deliverables:**
* Interface with Analysts, Team leaders, and other members of management
* Manage, update and report real-time activities in the department
* Monitor Real Time Adherence (RTA) and communicate staffing discrepancies to Team Leaders
* Record and Maintain a count of productive FTEs
* Capacity Management for sub-processes
* Work with Short Term Forecasting Team, for IDPs and Staffing
* Leave Cap Formulation; provide advisory support on release of FTEs from the process
* Communicate systems, voice response and Telecommunication issues to the department
* Real time adherence, monitoring and communication. Raise awareness to RTA issues that are impacting service level and aging objectives
* Proactively identify improvement opportunities on things such as shift mix, hours of operation etc.
* Analyze and define at regular intervals, best time to contact Card members to improve total Contacts in the process.
* In-bound chat pattern analysis, trending and staff alignment
* Maintain strong relationships with the Team Leaders and SDL 's to improve overall understanding and awareness of daily/weekly business impacts
* Feedback, Huddle timings, training schedules and other Off-The-Phone activities
**Minimum Qualifications**
**Functional skills:**
* Bachelor's degree (Mathematics / Statistics/ Data Analytics); MBA or equivalent is a plus
* 2 years of relevant experience in Workforce Planning/ Operations/MIS analytics would be preferred
* Proficiency in Workforce Management tools such as Avaya, eWFM, Genesys as well as understanding of call center volume drivers and forecasting/workforce planning processes would be an added advantage
* Strong written and verbal communication skills with demonstrated success in creating and conducting presentations to large / senior / challenging audiences, a plus
* Strong Organizational and Project Management skills
* Proven ability to manage multiple priorities effectively with a track record of driving results effectively while meeting deadlines
* Strong relationship and collaboration skills, including the ability to work in a highly matrixed environment
**Behavioral Skills/Capabilities:**
* Delivers high quality work with direction and oversight
* Understands work goals and seeks to understand its importance to the BU and/or the Blue Box
* Feels comfortable taking decisions/ calculated risks based on facts and intuition
* Flexible to quickly adjust around shifting priorities, multiple demands, ambiguity, and rapid change
* Maintains a positive attitude when presented with a barrier
* Demonstrated ability to challenge the status quo & build consensus
**Technical Skills/** **Knowledge of platforms:**
* Proficiency with Microsoft Office, especially Excel, and PowerPoint
* Working experience of Power BI would be needed
* Project management skills, knowledge and experience of successfully leading projects, a plus
* Ability to handle large data sets & prior programming experience in SAS, SQL, Python and/or HQL (Hive Query Language) to write codes independently and efficiently will be useful
* Knowledge of machine learning will be an added advantage
**· Exposure to Big Data Platforms such as Cornerstone & visualization tools like Tableau, a nice to have**
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Finance
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 25013532

**Job Description :**
**Job Title:** Business Analyst
**About us:**
With over 200 brands sold in nearly 180 countries, we're the world's leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you'll test new insights, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating.
**About the Function:**
Our Digital and Technology (D&T) team are innovators, delivering ground-breaking solutions that will help shape the future of our iconic brands. Technology touches every part of our business, from the sourcing of sustainable ingredients to marketing and development of our online platforms. We utilise data insights to build competitive advantage, supporting our people to deliver value faster.
Our D&T team includes some of the most dedicated digital professionals in the industry. Every day, we come together to push boundaries and innovate, shaping the digital solutions of tomorrow. Whatever your passion, we'll help you become the best you can be, creating career-defining work and delivering breakthrough thinking.
**About the team: TE**
**About the role:**
IT Business Analyst role is responsible for delivering business value within customer value stream by partnering with commercial and project delivery team. You will work closely with the commercial team / market leads to identify key priority area of investments, drive Process excellence Initiatives and Projects across the markets and bring efficiencies and effectiveness in processes. The role requires excellent knowledge on sales force automation (SFA) tools, ecommerce solutions, data analytics and practicable working skills in business environment.
Core element to this role is to support SFA product to ensure new and existing business users realise business value and ensure investment is aligned to overall organisational strategy. This role is based in India but with responsibilities spanning a cross multiple location where Diageo operates.
**Role Responsibilities:**
+ Responsible for overall end-to-end SFA support, customer satisfaction, and improvement projects aimed at improving customer experience and efficiency.
+ Work with other teams to develop product roadmap plans, process improvement and innovation strategy for SFA, ecommerce and analytic tools.
+ Be interface between the technical team and business and aid in requirement collection, refinement and prepare user story into backlog, development cycle and implement user acceptance testing.
+ Closely work with global vendors and market specific vendors in the execution of service level agreement and service management of the application and infrastructure as per the contracts and carry out regular performance reviews.
+ Support in shaping up business case, conducting discovery activities and take up relevant process mapping/ value stream mapping techniques to identify gaps, inefficiencies and create lean and agile processes.
+ Develop measurement capability to supervise and repcritical metric KPI, SLAs, OKR for the implemented investment Vs benefit realized.
+ Co-ordinate with external partners / vendors on development activities that require multi-functional undertaking.
+ Provide regular updates on quality initiatives and process improvement projects to key project customers across the organization as required.
**Experience / skills required:**
+ Bachelor's Degree or equivalent experience in IT, computer science, business or related field.
+ 3-5 years of professional experience in digital and technology space with working exposure in a reputable software development environment.
+ Leadership capability that ensures you stay focused on priorities by adopting Diageo leadership behaviours namely collaborate efficiently, act critically, experiment and learn and be externally curious.
+ Demonstrable understanding of quality and process improvement methodologies (Six Sigma, LEAN, ITIL)
+ Working experience with collaborators located over a geographical spread (remote working), from multiple cultures, and based internally and externally
+ Demonstrable experience in agile project management domain and user story mapping, integration technologies is A MUST.
+ Good understanding of the commercial / business knowledge in sales, marketing and finance.
+ Good technical skills sets on salesforce automation, ecommerce, digital marketing, Gen AI , web development, data analytics is required.
+ Excellent remote working knowledge, communication and customer management skills
+ Proficiency with agile development tools (ADO, JIRA etc), process mapping / documentation tools.
**Flexible Working Statement:**
Flexibility is key to our success. Talk to us about what flexibility means to you so that you're supported to own your wellbeing and balance your priorities from day one.
**Rewards & Benefits Statement: TE**
**Diversity statement:**
Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We adopt diversity in the broadest possible sense. This means that you'll be welcomed and celebrated for who you are just by being you. You'll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more. Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world.
Feel inspired? Then this may be the opportunity for you.
_If you require a reasonable adjustment, please ensure that you gather this information when you submit your application._
**Worker Type :**
Regular
**Primary Location:**
Bangalore Karle Town SEZ
**Additional Locations :**
**Job Posting Start Date :**
2025-05-28
With over 200 brands sold in more than 180 countries, we're the world's leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers - the brands we're building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you'll collaborate with talented people from all corners of the world. Together, you'll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you'll be empowered to be you. Just bring your ambition, curiosity and ideas, and we'll celebrate your work and help you reach your fullest potential.
**DRINKiQ**
What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (

**Job Summary**
We are seeking an experienced Business Analyst with 6 to 9 years of experience to join our dynamic team. The ideal candidate will possess strong skills in Business Operations Business Events Business Intelligence & Reporting and Business Analysis & Planning. A background in Finance & Accounting or Governance Risk & Compliance is a plus. This hybrid role requires excellent English communication skills and involves rotational shifts.
**Responsibilities**
+ Analyze and interpret complex business data to identify trends and patterns that drive strategic decisions.
+ Collaborate with stakeholders to gather and document business requirements for various projects.
+ Develop and maintain comprehensive business reports to support decision-making processes.
+ Facilitate business events and workshops to align teams with organizational goals.
+ Implement business intelligence solutions to enhance data-driven decision-making.
+ Conduct thorough business analysis to identify areas for improvement and optimization.
+ Plan and execute business strategies that align with company objectives.
+ Monitor and evaluate the effectiveness of business operations and suggest improvements.
+ Provide insights and recommendations to enhance business performance and efficiency.
+ Ensure compliance with industry standards and regulations in all business activities.
+ Support finance and accounting teams with data analysis and reporting.
+ Assist in governance risk and compliance initiatives to mitigate potential business risks.
+ Communicate effectively with cross-functional teams to ensure project success.
**Qualifications**
+ Possess strong analytical skills with a focus on business operations and intelligence.
+ Demonstrate proficiency in business analysis and planning techniques.
+ Exhibit excellent communication skills in English both written and spoken.
+ Have experience in finance and accounting with a focus on data-driven insights.
+ Show understanding of governance risk and compliance frameworks.
+ Be adaptable to rotational shifts and hybrid work environments.
+ Display a proactive approach to problem-solving and decision-making.
**Certifications Required**
Certified Business Analysis Professional (CBAP) Business Intelligence Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.