Explore various chat support roles across India, offering opportunities for skilled communicators. These positions involve assisting customers through online chat platforms, resolving queries, and providing 1,881 Chat Support jobs in India
Chat Support Associate
Posted 12 days ago
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Job Title: Chat Support Associate
Department: Customer Support
Location: Lower Parel (5 minutes away from Lower Parel Station)
Reports to: Lead
About IIDE:IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital landscape.
About the Role:As a Chat Support Associate at IIDE, you will be the front line of our customer support team, providing exceptional assistance to our users via chat. Your role will focus on helping customers with inquiries, resolving issues, and ensuring a smooth experience throughout their journey with IIDE. You will play an integral part in maintaining customer satisfaction while ensuring that queries are handled efficiently and professionally.
What You'll Do:Customer Interaction & Support:
Respond to customer inquiries via live chat, providing accurate and timely information regarding services, courses, and general queries.
Resolve customer issues related to courses, registrations, payments, and other inquiries while maintaining a positive customer experience.
Maintain high service standards and a professional tone in all customer interactions.
Sales Support & Lead Management:
Assist in qualifying potential leads through chat interactions, offering relevant course information, and converting inquiries into sales opportunities.
Update and track all customer interactions and lead information in the CRM (Leadsquared or other tools as required).
Collaborate with the sales team to ensure the successful conversion of leads and provide support through the sales pipeline.
Data Management & Reporting:
Accurately document chat interactions, customer inquiries, and support resolutions.
Maintain data integrity in Google Sheets for tracking customer interactions and sales leads.
Assist in generating reports on customer queries, sales performance, and team productivity.
Multitasking & Performance Tracking:
Efficiently manage multiple chat conversations simultaneously while ensuring a high quality of service.
Meet KPIs for response times, customer satisfaction, and resolution rates.
Proactively follow up on unresolved issues and ensure complete customer satisfaction.
Additional Duties:
Perform any other reasonable duties as assigned by the management to support the customer support team.
RequirementsWho You Are:Must-Have:Proven experience in a customer-facing chat role (e.g., chat support, customer service, sales support, or lead generation).
High proficiency in Google Sheets for data entry, tracking, and basic analysis.
Strong written communication skills in English, with an ability to maintain clarity and professionalism in all interactions.
Ability to type quickly and accurately.
Strong organizational skills and attention to detail.
A proactive and disciplined approach to managing tasks, multitasking, and meeting deadlines.
Ability to handle customer queries with empathy and a solutions-oriented mindset.
Experience with Leadsquared or other sales CRM tools is a plus.
Nice-to-Have:Experience in digital marketing, educational services, or related industries.
Familiarity with online learning platforms or course management systems.
Certifications in customer service or sales support.
Chat Support Executive
Posted 25 days ago
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Job Description
Company Overview
Om Ak Solutions is a renowned global provider of IT services, established in 2012. We excel in a broad range of IT services including web development, SEO, and customer support. Our expertise in diverse IT domains sets us apart in the industry. Headquartered in Zirakpur, Punjab, our team is committed to delivering exceptional client satisfaction with a focus on long-term relationships.
Job Overview
We are seeking a Fresher Chat Support Executive to join our team in Panchkula. As a Chat Support Executive, you will provide exceptional customer service, handling queries through live chat platforms. This is a full-time position where you will utilize CRM tools, problem-solving abilities, and multitasking skills to enhance customer experience and satisfaction.
Qualifications and Skills
- Proficiency in live chat platforms to efficiently manage customer inquiries and provide quick responses.
- Excellent time management skills to prioritize tasks and ensure timely resolution of queries.
- Strong problem-solving abilities to analyze issues and provide effective solutions to customers.
- Experience with CRM tools to maintain accurate records of customer interactions and feedback.
- Ability to multitask and handle multiple customer interactions simultaneously.
- Adaptability to process optimization techniques to improve efficiency and customer satisfaction.
- Outstanding communication skills, both written and verbal, to effectively engage with customers.
- Basic understanding of IT services and consulting industry to better serve client's needs and concerns.
Roles and Responsibilities
- Respond promptly to customer inquiries through live chat platforms, ensuring a positive customer experience.
- Identify and address customer needs efficiently, providing personalized solutions.
- Maintain up-to-date knowledge of products and services to address customer questions effectively.
- Collaborate with other departments to resolve complex customer issues and improve service delivery.
- Manage and update customer records in CRM tools, ensuring accuracy and completeness.
- Monitor and evaluate customer interactions to identify trends and suggest process improvements.
- Meet personal and team performance goals related to customer service metrics.
- Provide feedback to management on customer interactions and suggest ways to enhance service quality.
Chat Support Service
Posted 23 days ago
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Job Description
We are looking for individuals for Inbound Customer Service Voice, Chat & Email Blended Process.
Position: International Chat Representative (Chat & Blended Process)
Roles and responsibilities:
Handling customer queries on Web Chat, E-mails.
Educate current and potential customers with product and service information.
Maintain accurate customer records.
Identify and escalate priority issues to the Team Leader and Ops Team.
Actively participate in team meetings.
Salary and shift Timing:
Starting salary for Fresher: 23K + Incentives
Salary for Experience: UPTO 40K + Incentives (Depends On Interview)
Shift time: Rotational
5 Days working (Week off also Rotational)
Chat Support Service
Posted 23 days ago
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Job Description
we are looking for individuals for Inbound Customer Service Voice, Chat & Email Blended Process. Sharing the exclusive link through which candidates sourced by your team can apply. The job description is visible in this link which will provide the details about the requirements that we have.
Roles and responsibilities:
Handling customer queries on Web Chat, E-mails. Educate current and potential customers with product and service information. Maintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team. Actively participate in team meetings.
Chat Support-S01592242-L12-Gurugram
Posted 10 days ago
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Job Description
Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts
What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
Candidate who is good in email and chat process, who is good in typing is what is preferred here
Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
What are we looking for? • Support voice/email/messaging Customer contacts
• Provide support for resolution of customer problems, issues, requests and queries
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
• To perform assigned skill sets and its corresponding activities and tasks efficiently
• To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client
• To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues
• To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management
• To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities
• Support voice/email/messaging Customer contacts
• Provide support for resolution of customer problems, issues, requests and queries
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
• To perform assigned skill sets and its corresponding activities and tasks efficiently
• To support & record a variety of customer service issues .Validate, investigate and resolve these issues within established guidelines This includes coordinating with the escalation path which may include but not limited to internal Accenture or Client
• To provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues
• To promote and maintain a high level of professionalism, reliability, and work attitude through attendance, metric performance, and interaction with peers and management
• To promote, proactively maintain & enhance positive relationships for Client/Customers/Accenture through excellent performance of accountabilities
Email/ Chat Support - SPE/SME(Hyderabad/Mumbai)
Posted 521 days ago
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Email/ Chat Support - Team lead (Hyderabad/Mumbai)
Posted 627 days ago
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Help Desk Representative
Posted 2 days ago
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NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Help Desk Specialist
Posted 5 days ago
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Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.
The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools.
Essential Job Functions:
- Works with users of shipping automation software to diagnose issues and provide solutions
- Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training
- Escalates more complex issues to subject matter experts as needed
- Identifies common problems and documents best practices
- Provides incident management
- Provides basic user training as needed
- Ensures support SLAs are met for Level 1 to Level 3 issues
- Acts as systems expert for enterprise application systems
- Other duties as assigned.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:
- Job may require extended sitting or standing, use of standard office equipment.
Other Skills/Abilities:
- Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease
- Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client
- Ability to take ownership of moderate issues/assignments and follow through to completion
- Demonstrates aptitude to prioritize and handle multiple issues simultaneously
- Effective oral and written communication skills
- Strong analytical skills
- Strong attention to detail and accuracy
- Ability to work independently in a dynamic paced logistics/forwarding environment
- Ability to function and contribute in team environment
- Effective time management and project management skills
- Must be willing to work flexible hours
- Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus
- Knowledge of Java tools, iReport tools and SQL Scripting.
Education and Experience:
- 4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.
Certifications and Licenses:
- Professional certification may be required in some areas.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.