7,993 Chat Support jobs in India

Your Compass in the Health & Fitness Journey

Total Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering comprehensive information  tailored to your health and fitness journey. Our mission is to help you make informed decisions  that expedite your path to your health and fitness goals.

Since 2003, our dedicated team has worked hard to create an exhaustive  library of thorough and reliable information. Our team of 60+ team of writers, special contributors, fact checkers and medical reviewers are health and fitness experts , including registered dietitians, nutritionists, board accredited medical doctors, certified personal trainers, qualified coaches, and professional athletes who write, fact check, review and constantly update  our collection of 2,000+ articles.

The Role

Company: Total Shape

Location: Remote (Work from Home)

Salary: $2,500 - $3,500 monthly (based on experience)

We are seeking a highly motivated and dedicated Chat Support professional to join our team remotely. The ideal candidate will have excellent communication skills, a customer-first mindset, and a passion for providing top-tier support.

Key Responsibilities:

• Responding to customer inquiries via live chat in a timely and professional manner
• Resolving customer issues and concerns with empathy and efficiency
• Ensuring customer satisfaction by providing accurate information and effective solutions
• Maintaining records of customer interactions and feedback

Ideal Profile

Qualifications:

• Strong written communication skills
• Ability to manage multiple chats simultaneously
• Previous customer service or chat support experience is a plus
• Self-motivated with excellent time management skills

*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.

We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email.

• If you don't receive a message, please feel free to re-apply after 6 months to another opening suitable for you in our company. ***

What's on Offer?

• Work alongside & learn from best in class talent
• Leadership Role
• Opportunity to make a positive impact

Location: Chennai

Experience: 1–2 years in chat support, customer service, or related role. 

Education: Bachelor’s degree preferred; diploma holders with relevant experience may apply.

Working Conditions:

• Monday to Friday – 9:30 AM to 6:30 PM
• Ability to manage high chat volumes while maintaining quality.

Role Overview:

The Chat Support Executive is responsible for providing prompt, professional, and accurate assistance to customers via chat-based support channels. This role ensures a seamless customer experience by responding quickly to queries, resolving issues within SLAs, escalating when necessary, and maintaining high customer satisfaction scores (CSAT).

Key Responsibilities:

Customer Support Management

• Log in and stay active on all assigned support channels (e.g., WhatsApp, Email, in-app chat).
• Respond to new incoming chats promptly while adhering to SLAs for first response and resolution time.
• Review and clear any pending or unresolved chats from the previous day.

Case Handling & Documentation

• Categorize and update each interaction in CRM or support platforms (e.g., Resolved, Escalated, Bug, Feedback).
• Escalate issues to the relevant internal teams as per defined SOPs (technical, billing, product-related).
• Follow up on unanswered or missed chats to ensure complete resolution.

Knowledge Management

• Identify and flag gaps in FAQs or knowledge base content to improve self-service options.
• Stay updated on new product features, internal announcements, and known issues to provide accurate information.

Reporting & Insights

• Share a daily chat summary with the team, highlighting recurring issues, customer feedback, and trends.
• Maintain and share daily performance reports without fail.

Performance Metrics

• Consistently meet or exceed targets for CSAT, resolution rates, and SLA compliance.
• Maintain adherence to chat handling SOPs and quality standards.

Skills & Qualifications:

Technical Skills:

• Proficiency in using CRM and chat support tools.
• Strong typing skills and multitasking ability.

Soft Skills:

• Excellent written communication skills.
• Empathetic, customer-first mindset.
• Problem-solving and conflict resolution skills.
• Attention to detail and process adherence.

The Offer

• Work within a company with a solid track record of success
• Flexible working options
• Opportunity to make a positive impact

The Job

Our client is looking for a friendly, detail-oriented Chat Support Advisor to join our customer service team. You will be the first point of contact for our customers via live chat, ensuring prompt, accurate, and helpful responses.

Key Responsibilities:

• Respond to customer inquiries via live chat, email, and messaging platforms promptly.
• Provide accurate information about our products, services, and policies.
• Assist customers with troubleshooting issues and resolving concerns.
• Maintain a professional, empathetic, and customer-focused tone at all times.
• Escalate complex issues to the appropriate department when necessary.
• Keep records of customer interactions and feedback to improve service quality.

What We Offer:

• Competitive monthly salary of $1,200 – $1,500 .
• 100% remote work opportunity.
• Paid training and continuous learning resources.
• Supportive and collaborative work culture.
• Opportunities for career growth within the company.

The Profile

Qualifications:

• Excellent written communication skills in English.
• Previous experience in customer service, preferably in chat-based support.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Basic technical troubleshooting skills.
• Willingness to work flexible hours, including weekends if needed.

The Employer

Our client is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward.

Location: India 

Recruiter: Mantosh Ray  

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.

We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.

We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?

The Keyloop Chat Senior Leader is responsible for overseeing Keyloop Chat's service for all Keyloop customers. This role involves managing the chat team's day-to-day activities, monitoring their performance, and ensuring that short-, medium-, and long-term plans are in place for the chat team. The Senior Leader works directly with customers to manage and resolve escalations, ensuring their functional area supports the wider company objectives.

Key Duties and Responsibilities:

Required Qualifications and Skills:

Why join us?

We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.

An inclusive environment to thrive

We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.

Be rewarded for your efforts

We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.

we are looking for individuals for Inbound Customer Service Voice, Chat & Email Blended Process. Sharing the exclusive link through which candidates sourced by your team can apply. The job description is visible in this link which will provide the details about the requirements that we have.

Roles and responsibilities:

Handling customer queries on Web Chat, E-mails. Educate current and potential customers with product and service information. Maintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team. Actively participate in team meetings.

We are looking for individuals for Inbound Customer Service Voice, Chat & Email Blended Process.

Position: International Chat Representative (Chat & Blended Process)

Roles and responsibilities:

Handling customer queries on Web Chat, E-mails.

Educate current and potential customers with product and service information.

Maintain accurate customer records.

Identify and escalate priority issues to the Team Leader and Ops Team.

Actively participate in team meetings.

Salary and shift Timing:

Starting salary for Fresher: 23K + Incentives

Salary for Experience: UPTO 40K + Incentives (Depends On Interview)

Shift time: Rotational

5 Days working (Week off also Rotational)

Your Compass in the Health & Fitness Journey

Total Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering comprehensive information  tailored to your health and fitness journey. Our mission is to help you make informed decisions  that expedite your path to your health and fitness goals.

Since 2003, our dedicated team has worked hard to create an exhaustive  library of thorough and reliable information. Our team of 60+ team of writers, special contributors, fact checkers and medical reviewers are health and fitness experts , including registered dietitians, nutritionists, board accredited medical doctors, certified personal trainers, qualified coaches, and professional athletes who write, fact check, review and constantly update  our collection of 2,000+ articles.

The Role

Company: Total Shape

Location: Remote

Monthly Salary: $1,200 – $,500 (USD), depending on experience

Role Overview:

We’re looking for a friendly, detail-oriented Chat Support Advisor to join our customer service team. You will be the first point of contact for our customers via live chat, ensuring prompt, accurate, and helpful responses.

Key Responsibilities:

• Respond to customer inquiries via live chat, email, and messaging platforms promptly.
• Provide accurate information about our products, services, and policies.
• Assist customers with troubleshooting issues and resolving concerns.
• Maintain a professional, empathetic, and customer-focused tone at all times.
• Escalate complex issues to the appropriate department when necessary.
• Keep records of customer interactions and feedback to improve service quality.

What We Offer:

• Competitive monthly salary of $1 200 – $1 500 .
• 100% remote work opportunity.
• Paid training and continuous learning resources.
• Supportive and collaborative work culture.
• Opportunities for career growth within the company.

Ideal Profile

Qualifications:

• Excellent written communication skills in English.
• Previous experience in customer service, preferably in chat-based support.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Basic technical troubleshooting skills.
• Willingness to work flexible hours, including weekends if needed.

What's on Offer?

• Work within a company with a solid track record of success
• Flexible working options
• Opportunity to make a positive impact

Company Overview

Om Ak Solutions is a renowned global provider of IT services, established in 2012. We excel in a broad range of IT services including web development, SEO, and customer support. Our expertise in diverse IT domains sets us apart in the industry. Headquartered in Zirakpur, Punjab, our team is committed to delivering exceptional client satisfaction with a focus on long-term relationships.

Job Overview

We are seeking a Fresher Chat Support Executive to join our team in Panchkula. As a Chat Support Executive, you will provide exceptional customer service, handling queries through live chat platforms. This is a full-time position where you will utilize CRM tools, problem-solving abilities, and multitasking skills to enhance customer experience and satisfaction.

Qualifications and Skills

• Proficiency in live chat platforms to efficiently manage customer inquiries and provide quick responses.
• Excellent time management skills to prioritize tasks and ensure timely resolution of queries.
• Strong problem-solving abilities to analyze issues and provide effective solutions to customers.
• Experience with CRM tools to maintain accurate records of customer interactions and feedback.
• Ability to multitask and handle multiple customer interactions simultaneously.
• Adaptability to process optimization techniques to improve efficiency and customer satisfaction.
• Outstanding communication skills, both written and verbal, to effectively engage with customers.
• Basic understanding of IT services and consulting industry to better serve client's needs and concerns.

Roles and Responsibilities

• Respond promptly to customer inquiries through live chat platforms, ensuring a positive customer experience.
• Identify and address customer needs efficiently, providing personalized solutions.
• Maintain up-to-date knowledge of products and services to address customer questions effectively.
• Collaborate with other departments to resolve complex customer issues and improve service delivery.
• Manage and update customer records in CRM tools, ensuring accuracy and completeness.
• Monitor and evaluate customer interactions to identify trends and suggest process improvements.
• Meet personal and team performance goals related to customer service metrics.
• Provide feedback to management on customer interactions and suggest ways to enhance service quality.