3,873 Customer Success Manager jobs in India

About Praan

Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.

Role Overview

As a Customer Success Manager at Praan, you will be the primary point of contact for our customers, ensuring they derive maximum value from our products and services. You will drive customer satisfaction, retention, and growth by understanding customer needs, resolving issues proactively, and collaborating internally to improve offerings.

Key Responsibilities

• Build and maintain strong relationships with assigned customers, acting as their trusted advisor.
• Onboard new customers and ensure a smooth transition from sales to ongoing support.
• Monitor customer usage and engagement metrics to identify risks and opportunities.
• Proactively address customer issues, coordinating with technical and support teams for timely resolution.
• Conduct regular check-ins, training, and business reviews to ensure customer satisfaction and success.
• Gather and share customer feedback to shape product improvements and strategic decisions.
• Collaborate with sales to identify upsell or cross-sell opportunities within existing accounts.
• Develop customer success plans aligned with client goals and Praan’s business objectives.
• Advocate for customers within the organization, ensuring their voice is represented.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• 1+ years of experience in customer success, account management, or related roles, preferably in tech or startup environments.
• Strong interpersonal and communication skills, with the ability to build trust and rapport.
• Problem-solving mindset and ability to manage multiple priorities.
• Familiarity with CRM software and customer success platforms.
• Passion for delivering exceptional customer experiences and driving business growth.

Why Join Praan?

• Work on cutting-edge technology with a mission to impact global health.
• Join a dynamic, collaborative, and innovative team.
• Opportunities for professional development and career growth.

About the Role

A Customer Success Manager, reports to the Head - Customer Success and will be in a critical customer service role working on two aspects of Customer Success. This will involve the Reactive and Proactive solutions that accelerate Customer Success and Experience.

Responsibilities

• Coordinate and work with internal stakeholders - Sales, Design, Operations as well as externally with Customers to coordinate and drive the resolution of critical issues, provide timely and accurate updates regarding these issues, and provide important details on the status of the customer relationship with senior management.
• Relationship Manager has to drive these solutions on calls with clients and negotiate effectively to ensure a win-win for clients, Livspace and our partners.
• Relationship Manager has to keep a tab of all escalations and track high-priority ones with regular coordination between internal and external stakeholders.
• Ensure great customer experience, plug any gaps in delivery of services (Design and Ops).
• Assess "at risk" projects with internal stakeholders and drive smoother service to clients.
• Reach out to clients, assess their experience, share feedback with internal departments handling client service, and ensure a smoother experience.

Skills And Expertise

• Graduation in any stream.
• 5 to 8 years of work experience in Client facing roles involving communication and negotiation.
• Strong in multi-tasking & managing Customer Success and Experience.
• Structured thought process under pressure.
• Ability to give a solution.
• Understanding of home interior design-and-build issues - types of work, common issues etc.

In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic relationship management of a Customer Success Manager (CSM) with the project execution expertise of a Project Manager. You'll be responsible for ensuring customer success throughout the entire lifecycle, from onboarding to ongoing optimization.

We’re looking for a Customer Success Manager (CSM) with a passion for driving value, creating impact, and helping clients succeed — specifically in the Oracle Fusion HCM space.

Job Responsibilities:

Acting as a trusted advisor, understanding customer needs and goals

Ownership of multiple project accounts

Proactively identifying and resolving customer(s) issues

Handling the Project Team and ensuring Project Deliverables

Monitoring customer health and proactively addressing churn risk

Tracking key customer success metrics and reporting on progress

Educating customers on best practices

Work directly with the Project Team to plan and execute scheduled activities.

Create and execute project work plans and revise them as appropriate to meet changing needs and requirements.

Actively monitor and track progress toward objectives and project scope,

Plan and schedule project timelines and milestones.

Identify tasks and resources needed, assign individual responsibilities, and manage resources on assigned tasks.

Facilitate team and user meetings effectively.

Ensure project documents are complete, current, and stored appropriately.

Identifying upsell and cross-sell opportunities to increase customer lifetime value

Required Experience:

8 - 12 Years' experience working in Oracle Landscape.

Strong communication and interpersonal skills

Ability to build trust and rapport with customers

Excellent problem-solving and analytical skills

Proactive and resourceful approach

Deep understanding of the company's product or service

Customer-centric mindset

Proven experience in customer success or project management (or both)

Strong understanding of project management methodologies (e.g., Agile, Waterfall)

Excellent communication, interpersonal, and relationship-building skills

Ability to manage multiple priorities and deadlines in a fast-paced environment

Proactive, resourceful, and data-driven approach to problem-solving

Deep understanding of the company's product or service

Strong interpersonal skills.

Strong track record of meeting project objectives.

Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.

This role is ideal for a highly motivated and organized individual who thrives in a customer-centric environment. You'll have the opportunity to wear two hats, driving project success while fostering long-lasting customer relationships (it involves 80% delivery and 20% sales)

ROLE : Manager – Customer Success (Open Position – 1)

LOCATION : Bangalore

REPORTING TO : VP, Customer Success

EXPERIENCE : >6 Years

BRIEF DESCRIPTION

As a Client Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions. Your focus will be on driving adoption, retention, revenue growth, and advocacy by aligning our platform’s capabilities with customer business goals.

BROAD RESPONSIBILITIES :

1. Develop Engagement and Relationship at Executive and C-Level
2. Deliver Product Evangelization, workshops, and best practices to empower client teams.
3. Partner with Execs to create thought leadership, webinars, and other client partnership program.
4. Ensure customers are enrolled in new feature rollouts, beta programs, and innovation pilots.
5. Lead Business and strategic reviews to align on outcomes, roadmap, and value realization.
6. Develop client advocates by driving both active (References)and passive (PR, success stories, case studies, testimonials) advocacy programs.
7. Partner with Professional services and Support team to drive adoption, Usage, resolve support issues & improve Customer satisfaction.
8. Manage the entire upsell/cross sell cycle from lead generation to closure. This would include the following:
9. Prospect development & lead generation
10. Understanding business and technology scenario/needs
11. Identifying and qualifying opportunities
12. Product demonstrations
13. Preparation of proposals, SOW
14. Final negotiation and closure

QUALIFICATIONS

1. 6+ years of experience in Customer Success, Account Management, or Consulting with enterprise SaaS (preferably in Retail Tech, Martech, or AI solutions) with Global Clients.
2. Proven track record of driving retention and revenue growth within large accounts.
3. Strong understanding of retail/ecommerce KPIs (conversion, RoAS, AOV, CAC, retention).
4. Excellent communication, executive presentation, and stakeholder management skills.
5. Experienced in engaging with C-level executives in Retail & Digital Commerce Industry
6. Self-starter with the ability to work independently.
7. Ready to travel to client locations for business meetings.

EXPERIENCE PREFERRED

1. Experience of working with geographically diverse/distributed teams.
2. Retail/ Digital commerce knowledge and experience highly preferred
3. Experience in CDP, Customer Analytics, Customer Marketing, Personalization, Search

About the Company:

Algonomy helps consumer businesses maximize customer value by automating decisioning across their retail business lifecycle with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. Algonomy is a trusted partner to more than 400 leading brands, with a global presence spanning over 20 countries. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester—more at .

About Shopalyst:

Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our SaaS platform for data driven marketing and sales in 30 countries across Asia, Europe and Americas. We have offices in Fremont CA, Bangalore, and Trivandrum. Our company is backed by Kalaari Capital.

Job brief :

You will be heading our customer success team who helps our customers adopt data-driven marketing at scale.

Responsibilities :

- Manage service delivery and customer satisfaction (KPI : Responsiveness and Quality of Response)

- Analyze data trends and client performance

- Build and Manage the operations team

- Provide input for product management and engineering teams

Qualifications :

- Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company.

- Experience in stakeholder and client management.

- Excellent communication, analytical and influencing skills.

- Ability to build and manage a team of associates

- Ability to work and succeed in a dynamic, quickly-changing environment.

Customer Success Manager ( US & Eurasia )

About the organization -

At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to achieve superior results with minimal human intervention. This vision is driven by our cutting-edge Agentic AI systems — next-generation intelligent agents designed not just to assist, but to autonomously execute complex marketing tasks.

As a Customer Success Manager at Zocket, you will play a critical role in helping our customers fully leverage these innovative AI-driven marketing solutions. You will serve as the trusted partner and advocate for our clients, ensuring they achieve maximum value and success with Zocket’s platform. Your work will involve deeply understanding customer needs, guiding them through the adoption of autonomous AI tools, and helping them optimize their campaigns across major advertising channels like Google Ads and Meta (Facebook & Instagram).

You will collaborate closely with customers to address challenges, provide strategic insights, and enable seamless integration of AI-powered workflows into their marketing operations. By fostering strong relationships and proactive communication, you will ensure customers not only meet but exceed their marketing goals while benefiting from automation and data-driven decision-making.

In this role, you will be at the forefront of helping businesses unlock new efficiencies and effectiveness in digital marketing — turning complex AI technology into tangible business outcomes and long-term success stories.

What you’ll be responsible for:

• Serve as the trusted advisor and primary point of contact for our US customers, ensuring they maximize their success using Zocket.
• Build and nurture strong, lasting relationships with clients by delivering exceptional service and strategic guidance.
• Proactively analyze customer data and feedback to anticipate needs, resolve issues, and drive continuous value.
• Champion customer success by transforming satisfied users into passionate brand advocates.
• Become a deep product expert, empowering clients to leverage Zocket’s full suite of social media marketing tools.

What we’re looking for:

• 2+ years’ experience in Customer Success, preferably within SaaS or tech-driven environments.
• Comfortable working during US market hours (8 or 9 PM to 5 or 6 AM) and Eurasia Market Hours ( 12PM to 9PM ).
• Exceptional communication skills with the ability to build rapport and influence at all levels.
• Analytical mindset with a talent for identifying trends, challenges, and growth opportunities.
• Self-starter attitude, passionate about delivering outstanding customer experiences.

Why join Zocket?

• Be a key contributor in a rapidly scaling startup, where your impact drives real business outcomes.
• Collaborate with a dynamic, high-energy team that values innovation and fun.
• Gain exposure to leading US brands and help shape their social media marketing success.
• Enjoy flexible working arrangements, competitive perks, and a culture that champions work-life balance.
• Zocket empowers businesses to simplify and supercharge their social media marketing with data-driven insights and automation.

Designation - Partner Success Specialist

Location - Bangalore

The Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services,

supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned

implementations, utilizing efficiency tools to impact large numbers of educators with planned outreach. The Partner Success Specialist is also responsible

for providing responsive service to educators in need of assistance with various aspects of their program implementation. The Partner Success Specialist

partners with internal team members to provide best-in-class service to our educators.

The impact you’ll have:

Utilize account support plans, efficiency tools, and processes to provide a stellar educator support experience, including on-going proactive

communication and timely responsiveness to evolving educator needs to ensure strong implementations

Consistently use outlined tools and processes to ensure your assigned educator accounts are set-up for successful implementation from the start,

partnering with internal team members to efficiently and effectively onboard all accounts within expected timeframe and establish a clear plan for

implementing the program

Utilize implementation health data to identify areas of concern within implementations and address those areas of concern with both internal team

members and educators

Make effective use of efficiency tools and processes to guide educators in analyzing student performance and growth data in the i-Ready Connect

platform

Demonstrate a basic level of proficiency in manipulating i-Ready Assessment and Instruction data in Excel to assist educators in better understanding

their implementation success

Fulfill ad hoc reporting needs in support of specific implementation requests, as needed based on territory requirements

Help secure renewals of your assigned accounts through the development of strong relationships with key decision makers and providing high-

quality service for educators

Identify potential opportunities for product expansion within existing implementations, partnering with sales team members to further expand our

impact in these accounts

Support territory pilot strategy with new and existing users to achieve a strong conversion rate

Incorporate our company Diversity, Equity, and Inclusion messaging in internal and educator-facing conversations

Who we’re looking for:

You have an Associate’s Degree or equivalent experience

You have 1 year or more experience in customer service, sales, or teaching (or a combination)

You have a combination of education and experience that proves competency in the requirements of the role

You are proficient with Programs and Applications like Outlook, SalesForce.com, Microsoft Office Suite products (Word, Excel, PowerPoint,

MS365)

You have strong listening and communication skills – both oral and written

You have strong interpersonal and customer centric skills – build trust and dependability

You are an ongoing learner – able to learn and incorporate new and complex concepts quickly

You are results oriented – follow through to complete assignments , a self-starter, and able to work independently, with some direction and

collaboratively, in a team environment

You possess a high attention to detail and ability to follow complicated directions

You are effective decision making, ownership, and accountability, and able to handle ambiguity and favorably navigate stressful situations and

pressing deadlines

You demonstrate integrity, ethical standards, and a professional demeanor

You employ strong organizational and time management skills, along with the ability to prioritize tasks based on importance

You feel comfortable in a fast-paced environment

You exhibit excellent problem solving and analytical capability

Preferred, but not required :

Bachelor’s Degree in Education or Marketing/Business

2 years or more experience in customer success, sales, or teaching (or a combination)

Previous experience as a K-12 Educator, in Education Sales, or in Customer Management

Previous experience supporting customers via virtual meetings in the United States

8-12 years experience, UC/CCaaS Solutions (Avaya, Genesys, Cisco), VoIP & SIP Protocols, Cloud Migration, AI-driven Automation, Incident/Release Management, Stakeholder Engagement, and Customer Success Management

1. Customer Engagement and Relationship Management

• Act as the primary point of contact for the customer, building trust and long-term relationships.
• Develop a thorough understanding of the customer's business goals, challenges, and objectives.
• Conduct regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions to align Cisco's offerings with customer needs.

2. Adoption and Value Realization

• Drive product adoption by educating customers on best practices and Cisco’s capabilities.
• Create adoption plans and success metrics to ensure customers fully utilize Cisco solutions.
• Monitor and report on key performance indicators (KPIs) to showcase the value delivered by Cisco solutions.

3. Renewals and Growth

• Collaborate with the Sales and Account teams to identify upselling and cross-selling opportunities.
• Support renewal discussions by demonstrating ongoing value and resolving concerns.
• Identify areas for expanding Cisco’s footprint in the customer's ecosystem.

4. Escalation and Advocacy

• Act as the voice of the customer within Cisco, advocating for their needs and challenges.
• Manage and resolve escalations by coordinating with internal teams and stakeholders.
• Provide feedback to Cisco’s product teams to improve offerings based on customer insights.

5. Collaboration and Coordination

• Work closely with Account Managers, Solution Architects, and Delivery teams to ensure customer success.
• Coordinate with Technical Assistance Centers (TACs) and Cisco Professional Services for issue resolution and solution implementation.
• Partner with Cisco’s Partner Success Managers to ensure seamless delivery and support.

6. Enablement and Training

• Provide resources, training, and knowledge-sharing sessions to help customers maximize their investment.
• Ensure the customer’s team is self-sufficient by facilitating technical enablement and ongoing learning.