Customer success manager roles are seeing significant growth across India, with companies prioritizing client satisfaction and retention. These positions involve building strong client relationships, understanding their needs, and ensuring they achieve their business objectives using products and services. Key skills include communication, problem-solving, and strategic planning. 3,588 Customer Success Manager jobs in India
Customer Success Manager
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Customer Success Manager
**About** **Trellix:**
**Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.** Our comprehensive, GenAI-powered platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate technology innovation through artificial intelligence, automation, and analytics to empower over 53,000 customers with responsibly architected security solutions.
We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at .
**_Role Overview:_**
Customer Success Manager handling assign Top 250 flagship accounts to ensure health product adoption and maintain high customer satisfactory level towards Trellix.
Responsible for working with existing customers to ensure product and technical requirements are met. Works closely with CSM and Field Sales to proactively address Client issues and maximize potential value of contract renewals.
**About Role**
**Customer Relationship & Success Management**
+ Act as the trusted advisor and advocate for assigned customers, ensuring their security goals align withTrellix solution capabilities.
+ Build and sustain strong, long-term relationships with C-level executives, IT
+ leaders, and security operations teams
+ Conduct regular Success Reviews and Business Value Reviews highlighting ROI, posture improvement, and roadmap alignment.
+ Advocate for customer needs internally to ensure product, support, and engineering teams provide an optimal experience.
**Onboarding & Adoption**
+ Lead end-to-end customer onboarding by coordinating with technical teams to ensure smooth deployment and configuration of cybersecurity products.
+ Develop and implement adoption plans to ensure customers effectively utilize all key features of the solution.
+ Track and optimize product usage metrics to enhance engagement and ensure long-term retention.
+ Facilitate product training sessions, workshops, and enablement materials customized to customer maturity and use cases.
**Risk Management & Retention**
+ Proactively recognize early warning signs of risk, such as low adoption, performance problems, or customer dissatisfaction.
+ Work with technical support and account teams to resolve escalations promptly and ensure quick issue resolution.
+ Own customer renewals - ensuring contract continuation, upsell potential, and expansion opportunities are maximized.
+ Drive reference ability, create case studies, and develop customer advocacy programs.
**Business Outcomes & Value Realization**
+ Map cybersecurity KPIs (such as incident reduction, compliance improvement, mean-time-to-detect, etc.) to business outcomes.
+ Assist customers in defining and measuring security posture improvements and return on investment (ROI)
+ Provide quarterly reports summarizing usage, prevented incidents, and key business impacts.
**Cross-Functional Collaboration**
+ Collaborate closely with Sales, Product Management, Engineering, and Support to ensure customer feedback loops are closed
+ Provide structured insights to the product team regarding feature adoption trends and customer pain points
+ Work with marketing on customer success stories, webinars, and advocacy programs.
**About you**
+ 5 to 10 years of experience in Customer Success, Account Management, or Technical Consulting roles.
+ Strong background in cybersecurity, including expertise with EDR/XDR, SIEM, DLP, NDR, and cloud security solutions
+ Deep understanding of enterprise security operations, compliance standards (ISO 27001, SOC 2, GDPR, DPDP, etc.), and incident management workflows.
+ Proven experience managing enterprise clients with complex technical environments.
+ Exceptional communication, stakeholder management, and presentation abilities.
+ Analytical mindset capable of turning data into insights and action plans.
+ Experience working in SaaS or hybrid cloud environments preferred.
+ Experience with tools such as ChurnZero.
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
Customer Success Manager
Posted 1 day ago
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We are looking for a motivated and customer-focused individual to join our Customer Engagement Team as a Customer Success Manager (CSM). The CSM will be the primary point of contact for assigned accounts, building, and maintaining strong relationships, addressing inquiries, resolving issues, and acting as a trusted advisor. Success in this role involves ensuring customer satisfaction, demonstrating ROI, and driving renewals and growth. The ideal candidate will have experience in account management, a proven track record of high customer renewal rates, technical expertise, and excellent communication skills. The CSM will collaborate with Sales, Customer Support, Product Management, and Finance teams to ensure successful service delivery.
This person will also serve as project manager for regional projects (implementations as required). This is a key opportunity for career growth and impact.
**Job Description**
**Responsibilities**
**Account Management**
+ **Develop and Execute a Strategic Customer Engagement Plan:** Design and implement a comprehensive engagement and communication strategy for assigned customers, ensuring seamless and meaningful interactions from onboarding through subscription renewal. Management of regular customer touchpoints and periodic strategic account health business reviews.
+ **Foster Long-Term Relationships and Drive Ongoing Engagement:** Cultivate strong, lasting relationships by proactively addressing customer needs, ensuring high product adoption, and delivering continuous value and support throughout their journey.
+ **Leverage Usage Patterns to Drive Customer Satisfaction:** Utilize customer usage data to gain actionable insights, offer tailored guidance, and enhance satisfaction.
+ **Serve as a Customer Advocate:** Work closely with Sales, Support, Billing, and technical teams to ensure a smooth, high-quality customer experience and swiftly address any customer issues or concerns. Serve as the point of contact and overall coordinator for customer escalations. Confirm satisfaction and resolve issues in collaboration with professional and technical support teams.
+ **Proactively Manage Account Risk:** Provide proactively account health & potential risk early to organization, including leadership escalation, for proper risk mitigation until successful closer
**Become a Trusted Advisor (Value and Adoption):**
+ **Become an Industry Expert:** Continuously develop in-depth knowledge of the company's products and services. Stay informed about industry trends, challenges, and best practices to provide expert guidance to customers.
+ **Collaborate with Subject Matter Experts (SMEs) to drive customer Change and Workflow Optimization:** Ensure customers are connected to the right SME resources to address their unique requirements to address specific customer needs and technical challenges related to product workflows. Facilitate the sharing of knowledge and expertise between customers and the appropriate internal teams. Ex. consulting on business value use cases.
+ **Leverage Value-Added Services:** Identify and promote value-added services that can enhance the customer experience and change management options, such as consulting, customization, or additional training. Ensure customers are aware of all available resources that could further support their success with our products.
**Deliver Net Revenue Retention**
+ **Maintain Revenue Base through Account Retention and Renewal:** Regularly engage with customers to address their needs, ensuring timely renewals and minimizing churn. Monitor account health and address potential issues early to retain clients and drive contract renewals.
+ **Collaborate with Sales and Professional Services Teams:** Work closely with the Sales team to share customer insights and feedback, helping identify opportunities for upselling or cross-selling additional products and services. Provide Professional Services teams with valuable customer information to tailor offerings and ensure customer success. Contribute to the development of strategies to uncover new revenue opportunities from existing accounts.
+ **Drive Upgrade and Cloud Migration Revenue:** Promote and drive product upgrades and cloud migrations by demonstrating the value of additional features and services.
+ **Exceed Performance Targets:** Consistently meet or exceed key performance metrics, such as unit renewal rates and overall revenue retention. Track and report on progress against retention and renewal goals, adjusting strategies as necessary to stay on target. Leverage data and customer feedback to continuously improve account retention strategies and exceed revenue retention objectives.
+ **Support Customer Return on Investment (ROI):** work with customer at measuring value realized periodically to ensure ROI success & its communication to customer leadership.
**Continuous Improvement**
+ **Leverage Lean Methodologies for Continuous Improvement:** Work to streamline processes, eliminate waste, and improve overall performance, ensuring that tools and processes are constantly evolving to meet the needs of both internal teams and customers. Develop and share best practices with team members, fostering a culture of continuous improvement across all areas of customer engagement.
+ **Voice of the Customer for Product Innovation:** Act as the primary advocate for your customer, gathering and conveying customer feedback to Product Management, Marketing, and Sales teams. Highlight opportunities for product innovation and improvements, particularly focusing on enhancing user experience, expanding product capabilities, and introducing new features that meet the evolving needs of large-scale customers.
+ **Ensure Customer Engagement and Adoption:** Provide input into the development of global customer engagement strategies that encourage rapid adoption, high usage velocity, and sustained customer success. Ensure that improvements are designed to foster high renewal rates and generate positive customer referrals, especially among large customers operating at massive scale.
+ **Facilitate High-Impact Customer Feedback Loops:** Regularly interact with large-scale customers to understand their pain points, needs, and desires, and use this information to inform product improvements and adjustments.
**Qualifications:**
+ **Education:** Bachelor's degree or higher in Engineering, Computer Science, Chemical Engineering, Pharmacy, or a related field.
+ **Experience:** Project management experience , particularly in asset-intensive industries (Oil & Gas, Chemical, Power Generation). Experience with EAM, APM, and/or Predictive Analytics solutions is a plus.
+ **Technical Skills:** Strong technical acumen with the ability to troubleshoot and resolve issues.
+ **Communication:** Excellent verbal and written communication skills, able to convey technical information to non-technical stakeholders.
+ **Leadership:** Strong leadership capabilities to guide cross-functional teams and motivate toward project goals.
+ **Adaptability:** Ability to thrive in fast-paced environments and proactively solve problems.
**Requirements:**
+ **Project Management Certification:** PMP or equivalent is preferred.
+ **Industry Knowledge:** Familiarity with industry standards and regulations in Oil & Gas, Chemical, and Power Generation.
+ **Team Collaboration:** Ability to work effectively in multicultural environments and foster teamwork.
+ **Risk Management:** Ability to assess project risks and develop mitigation strategies.
+ **Client Relationship Management:** Proven ability to maintain strong relationships with clients.
+ **Data Analysis:** Proficiency in data analysis tools for assessing project performance and driving improvements.
+ **Continuous Learning:** Interest in new technologies and industry trends.
+ **Technical Proficiency:** Proficient with MS Office Suite; experience with Gainsight and Salesforce is a plus.
+ **Customer Success Focus:** Empathy for customers with a focus on revenue growth, including knowledge of recurring revenue models (e.g., SaaS, subscription services).
+ **Multitasking & Organization:** Strong organizational skills and ability to manage multiple tasks.
**Required Qualifications**
+ For roles outside of the USA- This role requires advanced experience in the Services & Digital Success Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).
+ For roles in USA - Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
**Additional Information**
**Relocation Assistance Provided:** Yes
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Customer Success Manager
Posted 1 day ago
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ROLE : Manager – Customer Success (Open Position – 1)
LOCATION : Bangalore
REPORTING TO : VP, Customer Success
EXPERIENCE : >6 Years
BRIEF DESCRIPTION
As a Client Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive maximum value from our AI-driven solutions. Your focus will be on driving adoption, retention, revenue growth, and advocacy by aligning our platform’s capabilities with customer business goals.
BROAD RESPONSIBILITIES :
- Develop Engagement and Relationship at Executive and C-Level
- Deliver Product Evangelization, workshops, and best practices to empower client teams.
- Partner with Execs to create thought leadership, webinars, and other client partnership program.
- Ensure customers are enrolled in new feature rollouts, beta programs, and innovation pilots.
- Lead Business and strategic reviews to align on outcomes, roadmap, and value realization.
- Develop client advocates by driving both active (References)and passive (PR, success stories, case studies, testimonials) advocacy programs.
- Partner with Professional services and Support team to drive adoption, Usage, resolve support issues & improve Customer satisfaction.
- Manage the entire upsell/cross sell cycle from lead generation to closure. This would include the following:
- Prospect development & lead generation
- Understanding business and technology scenario/needs
- Identifying and qualifying opportunities
- Product demonstrations
- Preparation of proposals, SOW
- Final negotiation and closure
QUALIFICATIONS
- 6+ years of experience in Customer Success, Account Management, or Consulting with enterprise SaaS (preferably in Retail Tech, Martech, or AI solutions) with Global Clients.
- Proven track record of driving retention and revenue growth within large accounts.
- Strong understanding of retail/ecommerce KPIs (conversion, RoAS, AOV, CAC, retention).
- Excellent communication, executive presentation, and stakeholder management skills.
- Experienced in engaging with C-level executives in Retail & Digital Commerce Industry
- Self-starter with the ability to work independently.
- Ready to travel to client locations for business meetings.
EXPERIENCE PREFERRED
- Experience of working with geographically diverse/distributed teams.
- Retail/ Digital commerce knowledge and experience highly preferred
- Experience in CDP, Customer Analytics, Customer Marketing, Personalization, Search
About the Company:
Algonomy helps consumer businesses maximize customer value by automating decisioning across their retail business lifecycle with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. Algonomy is a trusted partner to more than 400 leading brands, with a global presence spanning over 20 countries. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester—more at .
Customer Success Manager
Posted 1 day ago
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This is a 12-month contract with our client, a multi-bank supply chain finance fintech providing a simple, secure, efficient, and integrated SaaS based platform with E2E automation, business intelligence, visibility & control of the ecosystem.
Roles & Responsibilities
1. Sales Support and Client Solutions
To lead and grow the flows and volumes to the platform from the vendors.
To provide prompt customer service to the vendors on the platform
o onboard and grow the number of vendors actively using and transacting on the platform.
o coordinate with Anchor teams to get new vendor names
o coordinate with Anchor teams to resolve any technical issue they are facing
o coordinate with anchor teams to expedite the invoice approvals and increase the
volumes on the platform.
upport the Business Development team in identifying new business opportunities and
potential clients.
onduct market research to identify trends, competitive landscape, and potential areas for
growth.
ssist in the preparation of business development proposals and presentations.
oordinate meetings and follow-ups with prospective clients.
aintain strong relationships with clients, ensuring high levels of client satisfaction.
o generate small and mid market customers for working capital products.
o generate referral revenue form volumes generated from small and midmarket
customers.
Requirements
amiliarity with financial and facilities management principles
ales experience in financial products for 3 years
roficient in MS Office and PowerPoint
n analytical mind with problem-solving skills
xcellent organizational and multitasking abilities
team player with leadership skills
Sc/BA in business administration or relative field
Customer Success Manager
Posted 4 days ago
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About Praan
Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions. We are focussed on delivering outstanding customer experiences and building strong, long-lasting relationships with our clients.
Role Overview
As a Customer Success Manager at Praan, you will be the primary point of contact for our customers, ensuring they derive maximum value from our products and services. You will drive customer satisfaction, retention, and growth by understanding customer needs, resolving issues proactively, and collaborating internally to improve offerings.
Key Responsibilities
- Build and maintain strong relationships with assigned customers, acting as their trusted advisor.
- Onboard new customers and ensure a smooth transition from sales to ongoing support.
- Monitor customer usage and engagement metrics to identify risks and opportunities.
- Proactively address customer issues, coordinating with technical and support teams for timely resolution.
- Conduct regular check-ins, training, and business reviews to ensure customer satisfaction and success.
- Gather and share customer feedback to shape product improvements and strategic decisions.
- Collaborate with sales to identify upsell or cross-sell opportunities within existing accounts.
- Develop customer success plans aligned with client goals and Praan’s business objectives.
- Advocate for customers within the organization, ensuring their voice is represented.
Qualifications
- Bachelor’s degree in Business, Marketing, or related field.
- 1+ years of experience in customer success, account management, or related roles, preferably in tech or startup environments.
- Strong interpersonal and communication skills, with the ability to build trust and rapport.
- Problem-solving mindset and ability to manage multiple priorities.
- Familiarity with CRM software and customer success platforms.
- Passion for delivering exceptional customer experiences and driving business growth.
Why Join Praan?
- Work on cutting-edge technology with a mission to impact global health.
- Join a dynamic, collaborative, and innovative team.
- Opportunities for professional development and career growth.
Customer Success Manager
Posted 4 days ago
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Job Description
Customer Success Manager
Location: Mumbai, Pune, and Navi Mumbai
Role Type: Hybrid
Know Us Better:
Signzy is a digital trust system. We provide identification, background checks, forgery
detection and contract management systems which enable contracting in a trustable,
safe, legal, and convenient manner. Our biometric user authentication system and
blockchain-based digital trail ensure non-repudiation. This increases compliance and
enforceability in the court of law. We consist of a tech-savvy team and are backed by
investors who are enthusiastic about creating solutions with technology.
Working at Signzy:
● At Signzy we breathe software and explore the latest technologies to create the most
amazing products.
● We comprise a tech-savvy team and are backed by investors who are enthusiastic
about creating solutions using technology.
● Signzy is looking for a Customer Success Manager. If you think you have what it takes
to get the job done, this is an invitation to be a part of the future!
What you’ll do:
● Map your Accounts, identify, develop and build relationships with key stakeholders.
● Responsible for Renewal, Retention & checking client usage of Signzy Product.
● Drive marketing communications to educate clients about the new products,
initiatives via marketing campaigns.
● Serve as a point of contact for the customer and all internal teams.
● Ensure the timely and successful delivery of our products and solutions according to
Client needs and objectives.
● Assist with high severity requests or issue escalations as needed.
● Work with cross-functional teams to manage certain requirements like invoicing.
What you’ll bring:
● 1-2 years previous work experience as Customer Success Manager or similar role in a
SaaS / PaaS organization.
● Outstanding communication and interpersonal skills.
● Good problem-solving and negotiation skills.
● A customer-oriented attitude that drives results.
● Aptitude in networking, building & maintaining long-term strategic relationships.
● Ability to work in a fast-paced, high-pressure startup environment.
● Bachelor’s / Master’s degree from a reputed institute.
Why join us:
We are inviting you to be a part of a well-funded growing startup that is on a mission to
create a global digital trust system with the help of technology and AI. Our mission is
built alongside the pillars of respect, empathy, and appreciation for our Signzy team. We
are firm believers in team effort and collaboration. At Signzy, our leaders and managers
provide ample room for growth by giving equal opportunity to everyone.
For more information, please visit our website:
Website:
LinkedIn:
Customer Success Manager
Posted 4 days ago
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About Concentric:
Join the journey to reinvent data security. Concentric, a next generation AI data security start-up, is helping enterprises discover and protect their business-critical data. We are growing fast and expanding rapidly. Our core values are: Trust, Humility, Learning.
Location: Pune
About the openings:
The role will be part of our customer success team. You will work extensively on large datasets to identify and help remediate data risks for customers from diverse domains, and support them as a trusted security advisor.
Responsibility
- Analyse customer data on Concentric Platform, extract relevant insights to identify data risks, develop risk remediation strategies
- Prepare and present data risk reports to customers. Handhold them for implementation of the risk remediation strategies
- Label large datasets for supervised learning of AI models
- Serve as customer’s trusted data security advisor, providing subject matter expertise, strategic guidance to drive adoption of concentric platform aligned with customer objectives
Qualification & Skills
- Strong experience on with data analytics. Proven ability to extract relevant insights from big volumes of data to solve specific problems. Eye for detecting trends, anomalies in data.
- Customer advisory experience preferably in data security domain
- Experience on with Excel as data analysis and reporting tool is required. Knowledge of other tools like Python, Kibana, Jira, ppt will be a plus.
- Proven team leadership skills
- Broad knowledge of operationalizing data security, regulations and standards will be an advantage
- Excellent communication skills across various formats and mediums. Strong presentation and facilitation skills
- Use creative problem-solving skills to help customers reach their business goals and maximize the value they are getting from Concentric platform
- Graduate/Post Graduate in Engineering discipline from premium institute
- Experience on developing training datasets for AI models and data labelling for supervised learning of AI models.
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Customer Success Manager
Posted 4 days ago
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At BIK, we are wanting to scale up to meet our exponential growth in # of Brands.
- Currently, have a small team of 3 CSMs
- These eCommerce Brands come from across geographies like India, UK, US, UAE, Singapore & more.
- We are looking to add our 4th CSM to handle a diverse set of clients.
- BIK is doubling the # of brands every quarter, and hence our teams & your career growth opportunities.
- The only thing that we want in our CSMs are Grit, Determination & perseverance to enable every customer till they feel good about our platform!
Your Success Star Metric: NPS
PS : BIK has an NPS of 57, if you feel you can take it up, let’s chat? :)
What you will do
- Delivering excellent onboarding experience.
- We believe in Love at 1st sight. Making onboarding an experience for which Brands fall in love with us :)
- Doing whatever it takes to increase BIK’s revenue contribution to the brand!
- We have brands where BIK contributes >50% of their revenues, we would ideally want all the accounts that you own pushes to this number :)
- Be the torch bearer for our Product Team : We love & expect our CSMs to guide our product roadmap. Leading our tech <> Business weekly sync would be a cherry on cake with all the insights that you gather through the week. The sync happens directly with the CTO so you get ample opportunity to flaunt your product skills ;).
- Be a piggy back to the marketing team : Work alongside our marketing team to highlight customer success stories, boosting BIK's market presence and brand awareness.
- Proactive Customer Management : Identify and address potential challenges to customer adoption early, implementing proactive strategies to foster stronger alignment.
- Efficiently troubleshoot and resolve technical issues, partnering with product and engineering teams to continuously improve our offerings.
Who are you ?
- Experience and Expertise : 2-5 years of account management experience within the SaaS sector.
- A deep understanding of the marketing landscape, particularly in digital marketing strategies, customer journey mapping, and personalization tactics.
- Demonstrated success in utilizing data and insights to drive business direction and customer engagement strategies.
- A highly motivated, entrepreneurial spirit with the drive to excel in a dynamic, high-growth environment.
- Superior problem-solving abilities and exceptional communication skills.
About company:
Vision: BIK helps e-commerce companies in India to generate more revenue. We work with big e-commerce players in India like Livspace, Fireboltt, Tata Brands, Forum mall. We have two products BIK and Manifest.ai. Our vision is to be the market leaders in the marketing automation category across the world.
Scale: We process more than a billion events across these brands on an yearly basis which is increasing rapidly MOM.
Fuel: Monetizing the product from early days we have a solid business model and our revenue numbers are growing at a healthy pace. Apart from this we are funded by top investors in the world like Sequoia capital and Ycombinator.
People: We have a culture which gives you a lot of challenges to solve and at the same time get high rewards.
Customer Success Manager
Posted 4 days ago
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Overview
As a Key account manager, you will play a critical role in leading strategic customer relationships and ensuring exceptional customer experience that they become strong advocates for our brand, product and services. This role focuses on understanding customer’s business needs and desired outcome, ensuring successful adoption of our SaaS solutions & services, and driving long-term customer satisfaction and advocacy.
What you’ll do
- Relationship Management : Serve as the primary point of contact for key accounts, building and maintaining strong, trust-based relationships with stakeholders at all levels, including C-suite executives.
- Customer Success : Collaborate with customers to understand their business challenges and objectives, ensuring our SaaS solutions deliver measurable value and align with their desired goals.
- Strategic Planning : Develop and execute account strategies to meet customer’s goals, improve product adoption, and enhance customer satisfaction.
- Cross-Functional Collaboration : Work closely with internal stakeholders and teams to deliver a cohesive and exceptional customer experience.
- Performance Tracking : Monitor and report on key account metrics, including usage, satisfaction, and desired goals.
- Feedback Loop : Act as the voice of the customer, gathering feedback on product performance and relaying insights to product development teams to drive continuous improvement.
What we’re looking for
- 2-5 years of experience in B2B customer success, account management, or sales, in a SaaS or industrial technology sector.
- Experience in water management, sustainability, or industrial operations is a strong plus.
- Exceptional communication and relationship-building skills, with the ability to engage diverse stakeholders, including technical and executive teams.
- Strategic thinking with a problem-solving and bias-for-action attitude
- Strong analytical skills and proficiency for advanced excel and data analysis.
Benefits
- Salary of 6-9 LPA excluding performance based incentives.
- Medical insurance coverage for you, your spouse, your child, and your parents.
- Generous leave policy offering 24 annual leaves, in addition to 12 firm holidays.
- Hybrid work model with a flexible working hours policy.
- Fully paid maternity and paternity leave benefits
About FluxGen
FluxGen is a leader in sustainable industrial water management, leveraging IoT, AI, and analytics to help industries optimize water use and reduce waste. We work with metals & mining, manufacturing, and heavy industries, driving data-driven sustainability.
At FluxGen, we don’t just build technology, we revolutionize industries. Our work culture thrives on a 10x mindset, where ambitious goals, relentless innovation, and a bias for action drive us forward. We seek hustlers, people who embrace challenges, move fast, and transform obstacles into opportunities. If you resonate with the caterpillar-to-butterfly journey, where growth demands persistence, adaptability, and grit then read more on Ganesh Shankar on Career Hustling .
Exciting News!
We are thrilled to share that we have successfully completed our Pre-Series A funding round of ₹28 crore, led by IAN Alpha Fund and others. This milestone strengthens our mission to drive sustainable water management at scale. Read more in The Hindu: FluxGen raises ₹28 crore in Pre-Series A round .
Our Innovation at Work
At FluxGen ( ), we are tackling one of the world's most pressing challenges—water sustainability. Our solutions empower industries to monitor, analyze, and optimize water consumption in real time, ensuring both environmental and financial sustainability. Watch our product explainer video to see how we're making a difference: .
Sharing some key highlights of the recognition we’ve received for our efforts
Prime Minister Modi recognised us as key contributors to water conservation through innovative technology
Microsoft partnered with us to achieve a 50% reduction in water consumption at two hospitals & selected us as the EfPI Cup '24 winners
TATA Steel successfully cut their water intake by 50% and consumption by 26%
Adani Group featured our innovative solution in their Green Talks on social media
Aditya Birla Fashion & Retail highlighted the positive impact of our solutions in their efforts to become water positive
KPMG honored us as the 2nd Runner-Up at the Global Tech Innovator Competition 2024 in Lisbon, following our victory in the India edition of the competition.
L'Oreal' s Big Bang Beauty Tech Innovation Program (SAPMENA region) announced FluxGen as a finalist as a 'Tech for Good' disruptor
Customer Success Manager
Posted 4 days ago
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About Shopalyst:
Shopalyst offers a Discovery Commerce platform for digital marketers. Combining data, AI and deep integrations with digital media and e-commerce platforms, Shopalyst connects people with products they love. More than 500 marquee brands leverage our SaaS platform for data driven marketing and sales in 30 countries across Asia, Europe and Americas. We have offices in Fremont CA, Bangalore, and Trivandrum. Our company is backed by Kalaari Capital.
Job brief :
You will be heading our customer success team who helps our customers adopt data-driven marketing at scale.
Responsibilities :
- Manage service delivery and customer satisfaction (KPI : Responsiveness and Quality of Response)
- Analyze data trends and client performance
- Build and Manage the operations team
- Provide input for product management and engineering teams
Qualifications :
- Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company.
- Experience in stakeholder and client management.
- Excellent communication, analytical and influencing skills.
- Ability to build and manage a team of associates
- Ability to work and succeed in a dynamic, quickly-changing environment.