12,157 Customer Support jobs in India

Company Overview

TeachEdison is an innovative Education Technology company dedicated to developing high performance software solutions for educators. Our flagship product, EdisonOS, is a comprehensive operating system designed for the knowledge commerce industry. With a dynamic team of 11-50 employees, TeachEdison aims to enhance the educational experience through cutting-edge technology. Headquartered in Bangalore, we are committed to driving success in the software development industry.

Job Overview

We are seeking a dedicated Junior Customer Support professional to join our team in Coimbatore. The role requires 1 to 3 years of relevant work experience in customer support and is a full-time position. As a Junior Customer Support representative, you will be the first point of contact for our clients, ensuring they receive exceptional service and support for our products.

Qualifications and Skills

• Excellent verbal and written communication skills, adaptable to different customer situations.
• Active Listening (Mandatory skill) to effectively understand customer needs and issues.
• Strong problem-solving skills, with the ability to think quickly and provide appropriate solutions.
• Conflict Resolution (Mandatory skill) capabilities to handle challenging situations calmly and effectively.
• Proficiency in using customer support software and tools to record and manage customer interactions efficiently.
• Communication (Mandatory skill) skills to explain complex technical concepts in simple terms to non-technical users.
• A detail-oriented mindset, ensuring accuracy in logging and resolving customer issues.
• An empathetic approach to customer service, understanding the importance of building positive relationships.

Roles and Responsibilities

• Serve as the first point of contact for customers seeking assistance with product-related inquiries and issues.
• Identify and assess customers needs to achieve satisfaction, providing timely and accurate information.
• Handle customer complaints by providing appropriate solutions and alternatives promptly.
• Follow up with customers to ensure their technical issues are fully resolved.
• Maintain detailed records of customer interactions and process customer accounts using support system tools.
• Collaborate with internal teams to share insights and ensure continuous product improvement.
• Stay updated with industry knowledge to provide the best possible service to customers.
• Ensure customer feedback is captured and reported to improve the overall customer experience.

Company Overview

Technotask Business Solutions Pvt Ltd (TTBS) is a premier leader in the Outsourcing and Offshoring Consulting industry, specializing in BPO-BPM, Contact Centre Services, and Project Management. Founded by industry expert Manoj Kumar Biswas, TTBS excels in customer support, ITEs, and business analytics. With headquarters in Bhopal, TTBS serves major sectors like ECom, Fintech, and Apparel Fashion across India and globally. The company is committed to delivering high-quality, efficient solutions supported by a strong workforce and infrastructure.

Job Overview

We are seeking a dedicated and enthusiastic Customer Support professional for a full-time position located in Thane, Navi Mumbai, Mumbai, Malad, and Panvel. This entry-level position is ideal for freshers with a minimum of 0 years of work experience. The successful candidate will be responsible for delivering exceptional customer service and will work in a dynamic environment that requires excellent problem-solving skills and proficiency in CRM software.

Qualifications and Skills

• Strong customer service skills with the ability to respond to customer inquiries efficiently via voice, chat, and email channels.
• Excellent verbal and written communication skills, ensuring clear and effective communication with customers and team members.
• Proficient in problem-solving, with the ability to identify issues and implement effective solutions to enhance customer satisfaction.
• Experience with CRM software to manage customer data and inquiries, ensuring timely and accurate resolutions.
• Ability to handle conflict resolution to effectively manage challenging situations and prioritize customer needs and expectations.
• Knowledge of call center operations to support a fast-paced customer service environment and meet performance metrics.
• Must be adaptable and able to work efficiently in a dynamic startup ecosystem tailored to the ECom and Fintech sectors.
• Strong organizational skills with the ability to multitask and manage time effectively in a rapidly changing environment.

Roles and Responsibilities

• Manage and respond to customer inquiries via multiple channels such as voice, chat, and email, ensuring a seamless customer experience.
• Utilize CRM software to track customer interactions and provide accurate and timely solutions to customer issues.
• Work closely with team members to ensure excellent customer support is consistently delivered across all communications platforms.
• Develop strategies for conflict resolution to resolve disputes or issues efficiently and maintain customer satisfaction.
• Collaborate with cross-functional teams to assist in optimizing customer service processes and workflows.
• Contribute to achieving team targets and personal performance metrics within the call center environment.
• Participate in training sessions to enhance customer support skills and stay updated on product knowledge and company policies.
• Provide feedback to management on customer trends and potential product improvements or innovations.

Roles & Responsibilities: 

 - Managing end to end bookings, service and operations 

 - Responsible for supply generation by onboarding and training new partners 

 - Accountable for ensuring a consistent pipeline and development of partners in the designated region

 - Handling customer queries and complaints in a timely manner 

 - Call potential partners to explain business product and service offerings 

 - Coordinate with clients, vendors and supply team 

 - Collaborating with other departments to enhance the company's products and processes

 - Define and analyze metrics and KPIs to efficiently track progress 

Perks: 

- Rewards, Incentives & Bonuses 

- Special Meals & Food Trials 

- Full of Learning’s 

Other Details: 

- Seeking individuals who are energetic, confident, and possess strong street smarts

- Great communication and soft skills 

- Foodies are preferred

Company: Microvista Technologies Pvt Ltd.

Job Title: Support Executive

Job Location: 909-910, Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat

Job Type: Full Time

Role Overview:

As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Troubleshoot technical issues and assist customers in resolving product/service concerns.
• Ensure timely resolution of customer complaints, escalating issues when necessary.
• Maintain records of customer interactions, transactions, and issues.
• Assist in improving customer service processes and solutions.
• Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery.
• Follow up with customers to ensure their issues have been resolved to satisfaction.
• Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets.

Skills & Qualifications:

• Proven customer support experience or experience as a client service representative.
• Strong communication skills (both verbal and written).
• Excellent problem-solving skills.
• Patience and empathy when dealing with customers.
• Basic technical knowledge, depending on the industry or service offered.
• Ability to work effectively in a team-oriented environment.
• Time management and multitasking abilities.

Educational Requirements:

• Bachelors degree or equivalent experience (preferred).

Customer Support Executive is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction Responsibilities of the Customer Support Executive will include a broad range of tasks such as 

● Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts 

● Work with customers to ensure they are leveraging effectively and finding value in our services 

● Work closely with Sales, academics, operations and other technical teams to ensure an exceptional customer experience and take care of any customer issues 

● Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development 

● Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth 

● Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes 

● Maintain a revenue base by managing account retention and renewal 

● Maintaining ongoing customer trainer relationships and Communication. 

● Implementing success programs, contributing to sales, onboarding parents. 

● Owning the complete life cycle of the customer engagement. 

● Ensuring customer satisfaction at all touchpoints 

● Analysing customer data to improve customer experience

Desired abilities: 

● Successful candidates must be social, analytical, possess an aptitude for learning, and be able to communicate clearly and effectively. 

● You should also be able to provide insights on customer-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. 

● Possess strong phone, written and verbal communication skills with excellent presentation skills 

● Confident, high energy, self-motivated and a true team player 

● Demonstrated ability and desire to work and excel in fast-paced environment 

● Well-organized, with a high attention to detail and ability to prioritize 

● Sustain business growth and profitability by maximizing value

Company Overview

GOVIAFLY CARGO AND LOGISTICS PRIVATE LIMITED is a dynamic company headquartered in Bangalore, operating within the transportation, logistics, supply chain, and storage industry. With a workforce of 11-50 employees, the company is committed to providing exceptional services in cargo and logistics. Learn more at viaflylogistics.com .

Job Overview

We are seeking a motivated Customer Support professional to join our team in Bangalore Urban. This is a full-time position with opportunities for internships as well. The ideal candidate is a fresher with 0 to 1 year of experience, ready to contribute immediately in a dynamic work environment. You will work from our Banaswadi or Indiranagar office during the dayshift hours.

Qualifications and Skills

• Customer service skills are mandatory as they are essential for addressing and resolving customer inquiries effectively.
• Strong problem-solving skills to quickly identify and resolve issues that arise in operations or customer service.
• Experience with order processing to efficiently handle customer orders and ensure fulfillment.
• Proficiency in data entry for maintaining accurate and detailed records of transactions and interactions.
• Skills in logistics coordination to effectively manage and streamline the movement of goods and services.
• Experience in onboarding, ensuring new customers or clients are well integrated into our processes and systems.
• Ability to communicate effectively in English, Kannada, and Hindi to cater to a diverse customer base.
• Familiarity with HR operations is beneficial for supporting daily activities and contributing to team success.

Roles and Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Process customer orders accurately and efficiently, coordinating with other departments as necessary.
• Maintain organized records of customer interactions, transactions, and other relevant information.
• Coordinate logistics by managing shipments, tracking orders, and ensuring timely delivery.
• Assist in the customer onboarding process to ensure a smooth and positive experience for new clients.
• Support HR operations, including data management and employee relations, to enhance workplace effectiveness.
• Engage in continuous communication with team members and departments to ensure alignment and service quality.
• Contribute to team-building events and initiatives to promote a positive work environment and employee engagement.

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